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Hi all
Just a quick note for anyone considering MPD, but scared by bad feedback.
I ordered yesterday (Tuesday) at around 12PM, had an email confirming dispatch around 2PM and the phone arrived today (Wednesday) before 9:30.
I can't knock that!
note: this was on T-mobile
I've bought 1 phone from them, my i900, I sent them a lot of email beforehand to discuss the tarriff which the replied to promptly. They then sent out my phone next day delivery but only sent out 1 car charger when I ordered 2. A couple of days later and without any hassle a second charger arrived.
I think they give a good service
Yeah they dont seem to bad. I ordered sunday and got wednesday. Only gripe is-dont phone their southampton store or the number on their website, bunch of ignorant btards. Call their Reading Nokia store and get them to liase with the 'web team'.
I spoke to a very curteous chap called 'Robin', top bloke
Different experience to you guys
I ordered my phone from them Tuesday after being told via an online chat with them that they had the HD2 in stock only to then discover that stock was pending. I attempted to contact them to find out eta on delivery. Several non returned phone calls and several unanswered (but read) emails I have cancelled.
I personally will never use them again...and I still have not received the phone.
jazzsahota said:
I ordered my phone from them Tuesday after being told via an online chat with them that they had the HD2 in stock only to then discover that stock was pending. I attempted to contact them to find out eta on delivery. Several non returned phone calls and several unanswered (but read) emails I have cancelled.
I personally will never use them again...and I still have not received the phone.
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Back to business as usual. I thought the above messages sounded too good to be true. lol.
Just trying to gauge what sort of a issue UK users are having with Google and getting them to send out a TNT label to send a faulty nexus. After a replacement has arrived.
My story started on the 23 of July. Phoned Google and sorted out a RMA and replacement to be sent to me. I got the replacement on the 24 of July. This is when it started to get a little interesting. In the email from Google it states. Shipping label will be included in the packaging. No label. So phoned Google. They said should be with me in 48hrs. Its now the 4 of august. And no label. Phoned them again and the woman I spoke to was rather snotty with me and told me that she could see on the system that they've told me several times that its on its way. I told her that I was a little worried that my 21 day period is getting shorter and shorter and she would be the same in my position. Having paid 400pound for one working and one faulty nexus!!!
Who else is having a issue?
No shipping label
charliemiddleton said:
Just trying to gauge what sort of a issue UK users are having with Google and getting them to send out a TNT label to send a faulty nexus. After a replacement has arrived.
My story started on the 23 of July. Phoned Google and sorted out a RMA and replacement to be sent to me. I got the replacement on the 24 of July. This is when it started to get a little interesting. In the email from Google it states. Shipping label will be included in the packaging. No label. So phoned Google. They said should be with me in 48hrs. Its now the 4 of august. And no label. Phoned them again and the woman I spoke to was rather snotty with me and told me that she could see on the system that they've told me several times that its on its way. I told her that I was a little worried that my 21 day period is getting shorter and shorter and she would be the same in my position. Having paid 400pound for one working and one faulty nexus!!!
Who else is having a issue?
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Click to collapse
I am in exactly the same position also receiving my replacement on 24th July, received RMA form via email but no shipping label. 6 hone calls to Google after and still no label! I will keep you posted on any developments but Im thinking of getting my credit card company involved at this stage.
So. Just a little update. Have just got off the phone too google support. And it looks like they have finally realised that they have a issue with UK shipping labels. What they are doing is marking accounts that still haven't received the labels and are manually resending them to affected customers. This will then extend the rma period so that you aren't charged for another unit. Had a bit of a giggle with the chap on the phone because google have realised that they will be opening themselves up to litigation for what is their issue with TNT. Not mine.
What I suggest people do. Is phone google support asap. Tell them that your rma is nearing the end and you still haven't got your label.
charliemiddleton said:
So. Just a little update. Have just got off the phone too google support. And it looks like they have finally realised that they have a issue with UK shipping labels. What they are doing is marking accounts that still haven't received the labels and are manually resending them to affected customers. This will then extend the rma period so that you aren't charged for another unit. Had a bit of a giggle with the chap on the phone because google have realised that they will be opening themselves up to litigation for what is their issue with TNT. Not mine.
What I suggest people do. Is phone google support asap. Tell them that your rma is nearing the end and you still haven't got your label.
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Click to collapse
I've just called them and been assured I won't be charged for the two faulty devices I am still waiting to get returns labels for, however they have said they can't manually send me any labels, I still have to wait for TNT.
I'm also awaiting the dispatch of my third Nexus 7 - been waiting for it to be shipped for over a week This is just turning into a farce. All I want is a non-faulty device and to send my faulty two back and I'm being prohibited from having/doing both!
I'll certainly never be buying anything direct from Google ever again!
you might want to check this thread on the General board:
http://forum.xda-developers.com/showthread.php?t=1793703
Talk about getting screwed. I called in to get a replacement for my device two weeks ago and now I got one more weeks left to return this phone, but Google still have not shipped their device yet. I've contacted Google support like 3 times already, but no luck getting any info. They would send me a general email saying something like it would be shipped out in a timely manner and sometimes they would refer to my nexus 4 as the nexus 10 or the nexus 7. These people don't even read the emails they send out. Should I just send in my device to avoid the 21 days penalty? I'll be without a phone for until they shipped.
Try to contact them and explain your issue. If their shipping is delayed is not your fault so no penalty should be applied. Ask them!
Sent from my GT-I9300 using Tapatalk 2
I just had my order status for my RMA changed to pre-ordered, so I called Google Play support. It turns out the RMA's are now affected by back orders as well. So I explicitly asked the CSR about the 21 day window, he assured me that Google will not charge me if the replacement device has not shipped. He said if I am actually charged, not just a pending AUTH (which has already cleared) to just call up. He said he's never heard of it happening, they've been told by their supervisors that it won't happen, but IF it does happen they are to refund that charge.
I just contacted Google again. They said i will still be charged for the device if I don't return it within the 21 days even though they don't have a device to send out. This will be my last time I order from Google.
File a BBB report, notify your bank of the situation and give them your BBB complaint case number. Request that your bank decline further transactions from GOOGLE *Devices until further notice.
qpqpqp said:
I just contacted Google again. They said i will still be charged for the device if I don't return it within the 21 days even though they don't have a device to send out. This will be my last time I order from Google.
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makes sense to me your doing an RMA its a faulty device why hold on to it if its not working ?
noobdeagle said:
makes sense to me your doing an RMA its a faulty device why hold on to it if its not working ?
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Maybe the OP's phone still works better than no phone at all. Mine is deadlined, but the digitizer still works where I need it to for answering calls, and I can't go without until they decide to ship me a replacement phone.
Man I am sorry about your luck. I called Google for an RMA last night and my replacement was shipped this morning and the UPS tracking shows I will have it COB on Friday. I was actually surprised that it was shipped so quickly, as I thought there would be a delay because of the lack of stock units. I hope that you get this addressed with Google, there has to be some glitch on what is going on with your RMA.
gr8cop said:
Man I am sorry about your luck. I called Google for an RMA last night and my replacement was shipped this morning and the UPS tracking shows I will have it COB on Friday. I was actually surprised that it was shipped so quickly, as I thought there would be a delay because of the lack of stock units. I hope that you get this addressed with Google, there has to be some glitch on what is going on with your RMA.
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Jesus, this is the same **** the pulled with ordering the phone in the first place. I ordered my phone within the first minute, didn't get it for over a week, people ordering it 6 hours later got it in two days. I RMA a week ago, now it's preordered, you RMA last night and it ships today. Dufuq Google, this is some bull ****. Not to mention the OP now being told 'll be charged for the current device before the replacement ships.
Happy for you though.
USSENTERNCC1701E said:
Jesus, this is the same **** the pulled with ordering the phone in the first place. I ordered my phone within the first minute, didn't get it for over a week, people ordering it 6 hours later got it in two days. I RMA a week ago, now it's preordered, you RMA last night and it ships today. Dufuq Google, this is some bull ****. Not to mention the OP now being told 'll be charged for the current device before the replacement ships.
Happy for you though.
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I agree that it is bull. I don't know if it was the CSR that I talked to or what, but I just got confirmation that my replacement was delivered at my house (1 day earlier). I suggest that you continue to call them to see what is going on.
I had my RMA overnighted on 12/11
device not yet received
this is what tracking says
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
gr8cop said:
I agree that it is bull. I don't know if it was the CSR that I talked to or what, but I just got confirmation that my replacement was delivered at my house (1 day earlier). I suggest that you continue to call them to see what is going on.
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I already called like 6 times and talk to 6 different people. They elk don't seem to care. I just don't know what else I can do.
This is what I just got.
Thank you for contacting us.
You have 21 days to return the original device not 21 days to*receive* the device. You can return the device if you have the RMA and shipping label. As for a replacement device, unfortunately they are on backorder and will not be shipped for 3-5 weeks. I apologize for the*inconvenience*and appreciate your patience.
If you have any other questions please feel free to reply back to this email.
I was assured they had separate stock for RMA, probably get a better service from someone that speaks a different language to me.
Sent from my Nexus 4 using xda premium
Hi,
Saw a lot of posts about returning Nexus 4 but they have been from people based in the US. Has anyone in the UK returned Google Nexus 4 to Google ?
What was the process for you?
I called them up and they sent me an RMA and said I will get a shipping label.
Days passed and I didnt get a shipping label. Called Google and they said UK customers dont need a shipping label. Just call TNT with RMA and they will take it.
TNT refused saying they need a shipping label.
Called Google again and they say I will need one and TNT should provide one.
This has been going round and round.
Any help appreciated or if anyone has done this.
Thanks
Christ, this worries me, I have one in the UK and I'm scared if I need to RMA now lol!
metal675 said:
Hi,
Saw a lot of posts about returning Nexus 4 but they have been from people based in the US. Has anyone in the UK returned Google Nexus 4 to Google ?
What was the process for you?
I called them up and they sent me an RMA and said I will get a shipping label.
Days passed and I didnt get a shipping label. Called Google and they said UK customers dont need a shipping label. Just call TNT with RMA and they will take it.
TNT refused saying they need a shipping label.
Called Google again and they say I will need one and TNT should provide one.
This has been going round and round.
Any help appreciated or if anyone has done this.
Thanks
Click to expand...
Click to collapse
I've returned one in the UK. I contacted Google who raised an RMA and shipped a replacement. I was told once the replacement arrived the faulty one had to be returned within 14 days. The replacement should have included a TNT shipping label but it didn't. I contacted Google and one was sent a few days later.
So in short I did get a TNT shipping label.
madgibbon said:
I've returned one in the UK. I contacted Google who raised an RMA and shipped a replacement. I was told once the replacement arrived the faulty one had to be returned within 14 days. The replacement should have included a TNT shipping label but it didn't. I contacted Google and one was sent a few days later.
So in short I did get a TNT shipping label.
Click to expand...
Click to collapse
Thanks.
Can you please tell me who delivered the shipping label? Was it sent by post or by email.
Also, did TNT collect the return package from you or did you have to drop it to them ?
This is a really mad process. The customer support at Google is hopeless.
I ordered a replacement on monday and it was here on wednesday by parcelforce. They send a return bag shipping docs and a note what to do behind the shipping note. Contact tnt job done. New phone exactly the same as old phone, deaf as a post with signal dropping out for no reason.
I have returned 2, here's how it went for me;
Got my RMA link in an email along with a pdf containing an RMA number that I had to print out.
When my replacement device turned up it had a TNT bag and shipping label with it.
When I was ready I rang TNT, gave them the RMA number and arranged collection.
The driver and I sign the documentation with the TNT bag, I keep a copy, they take it to Poland.
I'm in the UK and want to rma because my USB port isn't working correctly what number did you guys ring?
This number is on the support page(0800 328 6081) but after selecting 3 and 1 it cuts me off and hangs up :/
I'm in the UK.
My old Nexus 7 went wrong a week after buying it from the Play store. I called Google, spoke to their customer services (she sounded American). Told them what was wrong, she explained the procedure for returning the item.
I was sent an email a few minutes later detailing what to do, attached was the RMA, shipping info etc. It was pretty straight forward. I was sent a replacement as soon as Google noticed the faulty one was shipped back to them!
All in all, took about four days from calling them to having a replacement.
I sent a nexus 10 one month ago today for a refund ( got one from walmart instead) from Google and have yet to receive it.. I checked the tracking numbers ups gave me and it was delivered 20 days ago.. whats going on?
I don't really think you're going to find much help on here I'm afraid What I would do is phone UPS and find out exactly when and where it was to delivered and who, presumably, signed for it. Tell them that it's a Google return they might be able to help you. After that phone Google and be insistent, tell them what ups told you and try to get to the bottom of it.
Good luck!
Sent from my Nexus 10 using Tapatalk HD
Nickslife89 said:
I sent a nexus 10 one month ago today for a refund ( got one from walmart instead) from Google and have yet to receive it.. I checked the tracking numbers ups gave me and it was delivered 20 days ago.. whats going on?
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I have exactly the same experience. Order 2x3 Nexus 10's on the 11th of January. When the first 3 arrived two of them had their factory seal broken, so when the next 3 arrived I refused delivery (there were a ton of other reasons as well, e.g. delivered two weeks after the others) and had them sent back to Google. This was January 28th. Google received and signed for the pacakge on the 30th (tracking says Signed By: SCS 2200 BLDG), but I have yet to receive the money - over 1600$. I have mailed them numerous times, and receive vague answers like "we are so sorry...", "we are investigating the issue...", "we have assigned a specialist to resolve this issue..."... This has been going on for weeks - but still no money,
Lucky I paid with my credit card, so if I haven't received the money over the weekend I will call my CC company and have them refund me the money.
Will never buy from the Play Store again. Google has tons to learn from Apple here.