Related
Hi
SupereTrader.co.uk are the only mail order outfit in the UK that I know of that claim to have stock of the Experia. Expansys & Clove have sold out.
I phoned supertrader on Friday to ensure that they had stock - was informed that they had plenty; I agreed with the bloke that if I bought there and then, and paid their £15.99 Saturday delivery charge (Royal Mail Special Delivery), they would ship it Friday for delivery today.
Anyway, they never bothered to post it. My suspicion is that they never did actually have the device in stock. They have taken the money from my account (including the £15.99) Saturday delivery charge.
I've emailed them to cancel the order - as far as I am concerned they failed to uphold their side of the bargain.
So... for others thinking about buying an Experia, avoid this crowd - its unlikely that they actually have stock.
I checked out their ratings on the price comparison sites - and they appeared to be reasonable... not from my experience. If they could not ship it for Saturday delivery, they should have told me, and I would not have bothered ordering.
Nigel
Let me tell you one thing superetrader is the best and I got my xperia 2 weeks ago from them and they delivered all the time mine was next day delivery and they delivered I always bought all my fones from them, and they never ever let me down it is the best supplier in the uk or world wise, be patient you cancelled to soon they have the black ones in stock, they just emailed saying they had the black ones but i am happy with my silver one from them,
I got mine from them
very efficent and helpful
next day delivery £507.99 not bad at all
highly recommended
I bought an Eten X500 from them many months ago , paid for Saturday delivery on Friday afternoon and had to take Monday morning off work cause they posted normal next working day service, never replied to my emails and i never got the promised call back from my phone calls
Hi
I suspect my story is the same as csw43's. Maybe it will arrive today, then I just have to get the excess £8 out of them for not sending it Saturday delivery as agreed, and wait until next weekend before I can get to the PO and collect it. They wont get my cancelation request until this morning so if they already posted it, I guess I will (eventually) recieve it.
We shall see.
Nigel
Does the website open?
Its getting redirected to a parked domain.
No such web site as supertrader.co.uk
The company is actually superetrader.co.uk
They mention to have +10 pcs of the xperia. Is this accurate?
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
veletron said:
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
Click to expand...
Click to collapse
Did you receive it?
Talk about getting screwed. I called in to get a replacement for my device two weeks ago and now I got one more weeks left to return this phone, but Google still have not shipped their device yet. I've contacted Google support like 3 times already, but no luck getting any info. They would send me a general email saying something like it would be shipped out in a timely manner and sometimes they would refer to my nexus 4 as the nexus 10 or the nexus 7. These people don't even read the emails they send out. Should I just send in my device to avoid the 21 days penalty? I'll be without a phone for until they shipped.
Try to contact them and explain your issue. If their shipping is delayed is not your fault so no penalty should be applied. Ask them!
Sent from my GT-I9300 using Tapatalk 2
I just had my order status for my RMA changed to pre-ordered, so I called Google Play support. It turns out the RMA's are now affected by back orders as well. So I explicitly asked the CSR about the 21 day window, he assured me that Google will not charge me if the replacement device has not shipped. He said if I am actually charged, not just a pending AUTH (which has already cleared) to just call up. He said he's never heard of it happening, they've been told by their supervisors that it won't happen, but IF it does happen they are to refund that charge.
I just contacted Google again. They said i will still be charged for the device if I don't return it within the 21 days even though they don't have a device to send out. This will be my last time I order from Google.
File a BBB report, notify your bank of the situation and give them your BBB complaint case number. Request that your bank decline further transactions from GOOGLE *Devices until further notice.
qpqpqp said:
I just contacted Google again. They said i will still be charged for the device if I don't return it within the 21 days even though they don't have a device to send out. This will be my last time I order from Google.
Click to expand...
Click to collapse
makes sense to me your doing an RMA its a faulty device why hold on to it if its not working ?
noobdeagle said:
makes sense to me your doing an RMA its a faulty device why hold on to it if its not working ?
Click to expand...
Click to collapse
Maybe the OP's phone still works better than no phone at all. Mine is deadlined, but the digitizer still works where I need it to for answering calls, and I can't go without until they decide to ship me a replacement phone.
Man I am sorry about your luck. I called Google for an RMA last night and my replacement was shipped this morning and the UPS tracking shows I will have it COB on Friday. I was actually surprised that it was shipped so quickly, as I thought there would be a delay because of the lack of stock units. I hope that you get this addressed with Google, there has to be some glitch on what is going on with your RMA.
gr8cop said:
Man I am sorry about your luck. I called Google for an RMA last night and my replacement was shipped this morning and the UPS tracking shows I will have it COB on Friday. I was actually surprised that it was shipped so quickly, as I thought there would be a delay because of the lack of stock units. I hope that you get this addressed with Google, there has to be some glitch on what is going on with your RMA.
Click to expand...
Click to collapse
Jesus, this is the same **** the pulled with ordering the phone in the first place. I ordered my phone within the first minute, didn't get it for over a week, people ordering it 6 hours later got it in two days. I RMA a week ago, now it's preordered, you RMA last night and it ships today. Dufuq Google, this is some bull ****. Not to mention the OP now being told 'll be charged for the current device before the replacement ships.
Happy for you though.
USSENTERNCC1701E said:
Jesus, this is the same **** the pulled with ordering the phone in the first place. I ordered my phone within the first minute, didn't get it for over a week, people ordering it 6 hours later got it in two days. I RMA a week ago, now it's preordered, you RMA last night and it ships today. Dufuq Google, this is some bull ****. Not to mention the OP now being told 'll be charged for the current device before the replacement ships.
Happy for you though.
Click to expand...
Click to collapse
I agree that it is bull. I don't know if it was the CSR that I talked to or what, but I just got confirmation that my replacement was delivered at my house (1 day earlier). I suggest that you continue to call them to see what is going on.
I had my RMA overnighted on 12/11
device not yet received
this is what tracking says
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
gr8cop said:
I agree that it is bull. I don't know if it was the CSR that I talked to or what, but I just got confirmation that my replacement was delivered at my house (1 day earlier). I suggest that you continue to call them to see what is going on.
Click to expand...
Click to collapse
I already called like 6 times and talk to 6 different people. They elk don't seem to care. I just don't know what else I can do.
This is what I just got.
Thank you for contacting us.
You have 21 days to return the original device not 21 days to*receive* the device. You can return the device if you have the RMA and shipping label. As for a replacement device, unfortunately they are on backorder and will not be shipped for 3-5 weeks. I apologize for the*inconvenience*and appreciate your patience.
If you have any other questions please feel free to reply back to this email.
I was assured they had separate stock for RMA, probably get a better service from someone that speaks a different language to me.
Sent from my Nexus 4 using xda premium
Hi Guys,
How have you found the buying expierence to be?
I ordered mine the start of this month and just missed out on the discount. When I ordered I got an email saying it would be a couple of weeks and that was okay, but I have seen that it is back in stock and I still haven't been sent the device according to the website(I am currently on holiday). I go into orders when logged into small and don't see anything, but I can click on the link in the email and it shows my order with the status.
I have tried emailing them and have not had a reply, tried calling them, and when it does ring it just gets cut off.
How has your expierence been, as I may forget all about this phone if it does t get better(plus I now ha e a £40 off voucher for the phone).
Jim
Hi Jim,
Have you checked the tracking service to see if they've given the parcel to the post office? I ordered my phone at 10pm and received it two days later at about 12:30 pm.
I've had the Honor 7 for a couple of days now. The phone runs very smoothly (I even opened up every application on my phone and it had about 1.4gb RAM free and was still working smoothly. I don't have the most intensive apps installed but I wouldn't be doing anything near as taxing as what I did). The finger print sensor is very accurate and quick. It'll take some time to get properly used to all of its features, such as sliding your finger down for notifications and up for recent apps. You can also hold your finger on the sensor to go back to the home screen and tap it once to make it act as a back button. The camera is quite good too but I don't really take pictures so I can't give a proper review of it. Emotion UI is alright and if you're not too fond of it you can just install Nova Launcher like I did. As for the battery I usually get 5-6 hours of screen on time with me using my phone mainly for facebook, whatsapp, skype and watching YouTube videos. I can't give any comments on gaming performance since I don't game on my phone , I imagine it would run most games fine though. I just ran an AnTuTu Benchmark while typing this up and got a score of 52247 if that's of relevance to you. When did you try calling them? They're busy on weekends and when I tried on a weekday the call went through straight away and they were quite helpful. The phone was a steal at £250 and at £210 it's an even better deal so I'd definitely advise buying it.
My experience has been pretty bad.
Ordered on launch day as soon as it went live on website. So expected to receive the phone. Then the website said 7 days. Then 5 days. Then 9 days. And finally 3 weeks. All along people were receiving their phones who ordered 2/3 days after I did as well. In the end I cancelled the order.
Today I used the discount code emailed to me by vmall and tried again. Phone was in stock, order processed and a confirmation page was displayed with order number on it. However, no email confirmation has been received and it does not appear in my 'recent orders' on the vmall site either. And of course the phone is now showing as out of stock too.
I called vmall support and was told that basically I have no order. Which is annoying to say the least.
I ordered at 11am today, didn't get an email but just checked my order and it has been dispatched, seems like there's problem with your order, best keep trying to get hold of them maybe.
for me, vmall UK worked perfectly. 3 days wait, then the email it was dispatched and arrived next day.
And now, despite being told I had no order by the vmall support line, I have just had an email to say mine has now shipped already. Very confusing stuff.
I have waited only 3 days too.
Inviato dal mio PLK-L01 utilizzando Tapatalk
I have worst experience from vmall UK. first I ordered from 29th August using my credit card which I'm using everyday and it working perfectly fine but after ordering they next day I got mail which said that my card is expired, that's impossible! and got email in which they told me to contact so I did CA on phone line said that card I used was expired and I need to provide the card details to them so they can order again, so I gave them my card detail and person said everything is ok now and your card has been accepted. which was same card I used it earlier, but after 2-3 days I haven't got any news about it so I called them again but I got constant engage tone for two days and so I called again CA told me that our staff are NOT allowed to take customer's phone number over the phone and I need to place the order again, so on 2nd Sept. I order again and till than I sent them three email in a week but I haven't got any replay, furthermore when I called them over the phone last week to know order status they said that stock will come next week and told me to call again mid next seek, Today again when I ask they said that they are going to instruct warehouse to despatch soon and I will hopefully get tracking number by today evening but as of 23:39 I haven't got any tracking number or despatch email, they are liar and unreliable company and just to take orders they are giving wrong hope and incorrect delivery estimate which is
complete unfair business practise
Also even before order I called and ask about NFC and they poor knowledgeable CA lady said indeed it have NFC which is completely false information
Poor inventory and order processing system and very limited information and technical information about products seems like they made in hurry to to gain high numbers of sale in short time
Worst customer service
And unreliable company
EDIT/UPDATE: Today 10AM I called them again to inform that all my friend who ordered last week or before me already got that order and why I have to wait , CA said Sorry for the delay and said that I also ordered Honor View case and selected part delivery but somebody missed to acknowledge that on system means all order they are handling manually, after that phone call my status is now showing as "PART-SHIPPABLE" let's see what happen
My issue with regards to calling the CS number seems to have been a weird combination issue of nexus5/3/Spain roaming, although it worked fine and my.Missus phone samsungs3/3/spain roaming.
I spoke to customer services at the start of the week and they said there was nothing wrong with my order and they were getting 1000 new units and they are shipping on first in first out basis, which I challenged as I advised people ha e ordered after me and already got there phone. I will call again today as I no faith in the CS services, but I also ordered a cover as well, and maybe this is causing an issue as the above comment suggests.
Just spoke to CS and she has said the batch of devices they were getting has been delayed.
I questioned about the numerous times I have clicked the order link provided by themselves and see the device as showing in stock was not true, and they are only uptp the 27th of August with fulfilling orders.
I ordered mine on Monday and it was in my house on Tuesday. Faultless. Was able to track it as well.
Sent from my PLK-L01 using XDA Free mobile app
My buying experience from vmall was one of the worst.
At start everything was fine. I pre-ordered the phone and i waited until they'll have it on the stock. I've waited for like 2 weeks. Then I've got message telling me that my payment was rejected. The strange this was that they already took money from my card when I placed the order. I look on my account - my money is back and there is no information about any transactions - nor accepter or rejected. I told them to charge my card once more and then it was ok.
Status change - Package sent! YAY!! finally!!!
but, wait.. quick glance at my invoice... shipping address - WHAT THE F...? Somehow - noone from vmall was able to told me how - the street name in billing address was changed and it looked like someone placed it in google translate and translated it from polish to english... so the result was that the package was going to the non-existent address. Just great. After contacting via phone with vmall they told me they'll do anything they can blablablablablalba.... i talked to them few times, no effect.
In final, I've got my package, but only because I have contacted DHL by myself and they were so kind to change delivery address to correct one. No help from vmall at all in that matter. And after the package was delivered, email from vmall came and it was like "dude, you were saying that the address over there was wrong, but someone took the package! look ,there's signature!! the address was correct, you moron, but you said it was incorrect!".
Just no comments... i replied them that they were useless etc, I gave them screenshot from DHL tracking saying that the address is wrong and there is need of contact and attached them DHL emails that I had... it was like one week ago, still got no response...
TLDR: Vmall support is USELESS, totally useless and the people over there are stupid and cannot understand simple things. They couldnt tell me how did they got the strange shipping address (translated polish street name via google translate. WTF!? from when you do that and what for!?)...
I've personally found Vmalls support excellent. The stock issue is down to the production side and out of their hands. When I've phoned they've been efficient (split my order so the phone was sent, which was then dispatched an hour later). I phoned earlier today to cancel the flip cover as I'm just fed up of waiting (and realised the flip to turn screen on feature won't be as useful as it was with the H6, what with the H7's double tap/fingerprint methods to access the screen). The woman said "do you want to give it to me?" and I thought I accidentally phoned Babestation, but then realised she was referring to the order number! Cancelled it no problem.
Hi , I noticed now that Huawei is concerned about the bootloop of death , and slowly taking action by allowing some of us to send in our phone and getting it repaired/Replace via " Them " emailing us the UPS RMA Label. I have read in multiple thread regarding the RMA not being emailed on a timely manner or you have not received the email at all. Lets just make this thread specific to UPS RMA STATUS for repaired/replaced 6P and how long the process it took to get the replacement phone.. We need to see if they will follow through. This page , we should log in how many people who were given the RMA email and is waiting to have their phone repaired/replaced. Just put your info of what status you are now in , given from the first day that they authorized saying the UPS RMA email will be sent.
I will start with mine.
Agent: a guy name Alexis
04/20/17 : Were told that I will get the UPS RMA Label within 48 hours
04/26/17 : RMA Label not received so I called and waited 1:15:00 minutes before i got connected to a live person , and got disconnected. Called back again and waited 45 minutes before I was talking to a live person. The same person who i dealt with on 04/20/17 assured me that I will receive the LABEL in a few days
04/28/17 : UPS RMA Label has not been received still. I will wait till Monday to call them back again.
05/03/17 : Got in contact with support via chat late evening.
05/04/17 RMA Label received
Gee I wonder who it took to get it noticed there just trying to keep their name from getting tainted but there customer service sucks from what I've read all the issues people have had from phone's going crazy with no explanation and no rma
Sent from my Nexus 6P using Tapatalk
I contacted Huawei 4-24-17 after checking the status of the Nexus 6p manufacture warranty. Phone unusable due to the BLOD. Called Huawei customer support and finally got connected after waiting for a collective time of about 2 1/2 hours throughout the day. The agent said my warranty was good until 5-1-17 so I would be mailed or emailed the RMA instructions with label. Still waiting for something to show up. People smoking bath salts are more efficient and less sketchy than Huawei.
I have contacted them 8 times. I'm convinced they are playing a game and trying to get me to just forget about it. I've been lied to 8 times about receiving a label. I'm just going to keep chatting away with them. Last night I got the same guy I had the previous night. I copied pasted the chat transcript and said 'Here this is what you said last night'. Of course, I am now supposed to receive the label today. Again. I would ask them for the address and tell them I will just pay to ship it myself. But I'm sure they would just deny ever receiving it.
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
I should add that they did send me one email that was supposed to be a label, but it was blank. This was probably on purpose and meant to tide me over for a while. I will play their game for as long as they want. This is BS.
Hello,
For those living in the US, check this post: https://forum.xda-developers.com/showpost.php?p=72082199&postcount=446
Send this guy a message and sue them as well... Looks like they'll only understand this way!
Good luck...
5.1 said:
Hello,
For those living in the US, check this post: https://forum.xda-developers.com/showpost.php?p=72082199&postcount=446
Send this guy a message and sue them as well... Looks like they'll only understand this way!
Good luck...
Click to expand...
Click to collapse
You guys think your story is bad you have no idea lol....On Monday when I type up my story for chimicles I will post here as well. They are stringing you along on purpose. They are 100% TRYING to drag there feet.
Just a quick update on my journey:
Decided to get a hold of Huawei via chat support this time, one week to the day from my original RMA ticket. I spoke to a gentleman who seemed competent and eager to serve the customer so he looked into my ticket and said they were waiting for the pics of the phone to be sent. Knowing that would come but never officially receiving the RMA process email, he resent me the email with full instructions included and offered to wait for me to send a reply email to confirm my address and also make sure it would be escalated. He did, I got the email with FULL instructions, not just what to do with erasing data and sending accessories, etc. He then "GUARANTEED" me that I would receive the shipping label within 24 hours and apologized profusely. Well, this morning was day 2 and still nothing. I again decided to use chat because I like being able to send the transcript of the conversation to my email for proof. This lady was also extremely competent and tenacious. She took about 15 minutes to get a hold of the department which issues the RMA labels and finally got it sent to me. The phone has been shipped via UPS finally. Just letting others know what to expect through this debacle.
How do you guys buy your phone maybe that's the issue I bought mine from Google's website.
Sent from my Nexus 6P using Tapatalk
tapeworm4602 said:
Just a quick update on my journey:
Decided to get a hold of Huawei via chat support this time, one week to the day from my original RMA ticket. I spoke to a gentleman who seemed competent and eager to serve the customer so he looked into my ticket and said they were waiting for the pics of the phone to be sent. Knowing that would come but never officially receiving the RMA process email, he resent me the email with full instructions included and offered to wait for me to send a reply email to confirm my address and also make sure it would be escalated. He did, I got the email with FULL instructions, not just what to do with erasing data and sending accessories, etc. He then "GUARANTEED" me that I would receive the shipping label within 24 hours and apologized profusely. Well, this morning was day 2 and still nothing. I again decided to use chat because I like being able to send the transcript of the conversation to my email for proof. This lady was also extremely competent and tenacious. She took about 15 minutes to get a hold of the department which issues the RMA labels and finally got it sent to me. The phone has been shipped via UPS finally. Just letting others know what to expect through this debacle.
Click to expand...
Click to collapse
How do you " Chat " with them ? Is it an app on the phone or on the computer ? It's been two weeks for me now and no LABEL.
I contacted Huawei as well its going on 50 hours and no RMA Label by email. I've contacted them twice now once via phone call for the original claim and via chat today. Still waiting to be sent a shipping label.........
Day 1: Reported my RMA Day 2: No label so I had to call back and ensure they had my email address right (which they didn't) in order to get my shipping label. Sent the phone out the same day and received an email that they got it 2 days later. Week 2: I'm on a trip to New York for a week. Week 3: I get back from my trip and still no phone so I called Huawei to get an update. The Rep says there are no technician notes on the repair of my phone. WTF to that.... After multiple calls over the course of the fourth week, the last rep I talked to said I should have an update next week. This past Monday I got a UPS noticed saying my phone would arrive the next morning, which it finally did.
FAIR WARNING: Be prepared to wait a long time. I had to wait 4 weeks to get my device back.......4 WEEKS when I was told it would take 2 weeks and got talked around in circle until I yelled at the last rep I talked to and he escalated my issue. I would suggest getting a temp phone to use while you wait. (I got a Moto G4 Play from Best Buy to use with my T-Mobile SIM). I just got my phone back yesterday and to my surprise its a new (or looks like new) 128GB model (previously had a 64GB model). So I guess that makes it worth the wait? Maybe?
Shipping label
It took me over a week to get the shipping label after making several calls, being on hold for 30 min or more, I just think they are playing games with us. This process is a joke. I already sent my phone in to get repaired for them to only ship it back to me the very next day thrown in a half empty UPS box un repaired with no reason as to why it was not repaired.
510jungleboy said:
Hi , I noticed now that Huawei is concerned about the bootloop of death , and slowly taking action by allowing some of us to send in our phone and getting it repaired/Replace via " Them " emailing us the UPS RMA Label. I have read in multiple thread regarding the RMA not being emailed on a timely manner or you have not received the email at all. Lets just make this thread specific to UPS RMA STATUS for repaired/replaced 6P and how long the process it took to get the replacement phone.. We need to see if they will follow through. This page , we should log in how many people who were given the RMA email and is waiting to have their phone repaired/replaced. Just put your info of what status you are now in , given from the first day that they authorized saying the UPS RMA email will be sent.
I will start with mine.
Agent: a guy name Alexis
04/20/17 : Were told that I will get the UPS RMA Label within 48 hours
04/26/17 : RMA Label not received so I called and waited 1:15:00 minutes before i got connected to a live person , and got disconnected. Called back again and waited 45 minutes before I was talking to a live person. The same person who i dealt with on 04/20/17 assured me that I will receive the LABEL in a few days
04/28/17 : UPS RMA Label has not been received still. I will wait till Monday to call them back again.
Click to expand...
Click to collapse
510jungleboy said:
How do you " Chat " with them ? Is it an app on the phone or on the computer ? It's been two weeks for me now and no LABEL.
Click to expand...
Click to collapse
http://consumer.huawei.com/us/support/index.htm scroll to the bottom of the page and look at "Connect with Huawei"
5.1 said:
Hello,
For those living in the US, check this post: https://forum.xda-developers.com/showpost.php?p=72082199&postcount=446
Send this guy a message and sue them as well... Looks like they'll only understand this way!
Good luck...
Click to expand...
Click to collapse
and for how live outside usa what can i do ?
leroilion02 said:
and for how live outside usa what can i do ?
Click to expand...
Click to collapse
Contact some lawyers in your area, link them to the current lawsuit and see if they want to sue Huawei/Google...
Where do you come from?
Cheers...
Beyond the seemingly blatant, almost grinding halt from Huawei to process this informal recall, I would guess the repairs are backlogged in queue due to the amount of successful claims.
tapeworm4602 said:
http://consumer.huawei.com/us/support/index.htm scroll to the bottom of the page and look at "Connect with Huawei"
Click to expand...
Click to collapse
Thank you. I got in touch via chat and the UPS Label was received this today. I should have used the chat a long time ago.
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Sent from my Nexus 6P using Tapatalk
I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!
vitaatozee said:
I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!
Click to expand...
Click to collapse
If I'm you I'll cancel the order and get refund. And you'll get to keep the freebies that was shipped. Then go buy the phone if you really like it from retail shop.
Sent from my SM-G985F using Tapatalk