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I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
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Correction, TMobile will not support you, even if you bought a phone from them.
NOTE: THIS IS A REPOST, I ACCIDENTALLY POSTED IT IN THE WRONG AREA, sorry.
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
WOW.. but Yes.. I think they have the best... that's a steel for 50 $ wow..
HTC is nice too.. i ordered parts for my nexus i was going to purchase them and they didn't allow me to pay.. lol.. they just said they will mail it and that included a second pouch/battery/ battery cover and headphones.. I could not believe it.. but I am glad I am with T-mo and own a HTC device.
amen brotha'. Although I'm actually gonna sell the vibrant once I get it on ebay, and then just buy a cheap used nexus one. Maybe, but i'm not totally decided yet.
Tmobile paid off my 280 in payments on an old Cliq I had. Basically because I purchsed it 6 months ago saw a great replacement in the Vibrant . Squeaky wheel is the way to go with T -mobile but you need to be calm cool and nice
That's why I came back to them. Was with them for 5 years before switching to AT&T because of my daughters bugging me for the iphone. I went back to Tmobile because of their incredible customer service, never experienced anything like it before. Kudos to T-mobile.
AT&T customer service sucks big big time! Congrats on your new Vibrant!
This is almost exactly what happened to me! T mobile customer service is damn good! I did threaten to switch carriers though, and they came through to keep me as a customer. I wasn't eligible for an upgrade, but once I threatened to go to sprint and get the epic they let me have my vibrant for $200!
musky said:
This is almost exactly what happened to me! T mobile customer service is damn good! I did threaten to switch carriers though, and they came through to keep me as a customer. I wasn't eligible for an upgrade, but once I threatened to go to sprint and get the epic they let me have my vibrant for $200!
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I assume with a contract extension yes?
bobofosho123 said:
NOTE: THIS IS A REPOST, I ACCIDENTALLY POSTED IT IN THE WRONG AREA, sorry.
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
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Kudos! Thanks for sharing...that's awesome.
Yea the HD2 is death ain't it? Damn windows...what were they thinking?
This gives me some hope. I have been jacked around by Tmobile for over a week now. One of their stores screwed me over with the G1. They gave me a $50 break on the phone, and extended my contract for 2 years because of that $50. I had NO clue that is what they were doing. Once I found out, I was pissed. The CSR put in their system that I could upgrade at normal extension costs at any time. So, just after the Vibrant came out, I went to take them up on that. The problem, is how it is done in the system, I could only get the discount rate through Tmobile, not through a 3rd party store. I tried to get the Vibrant + accessories at Costco for $99. Since then, I have been completely jacked around by customer service. I finally got my FIRST CALL back yesterday... while I was using the restroom. They said they would call back today. Thus far, my experience is pretty poor.
This gives me some hope. I have been jacked around by Tmobile for over a week now. One of their stores screwed me over with the G1. They gave me a $50 break on the phone, and extended my contract for 2 years because of that $50. I had NO clue that is what they were doing. Once I found out, I was pissed. The CSR put in their system that I could upgrade at normal extension costs at any time. So, just after the Vibrant came out, I went to take them up on that. The problem, is how it is done in the system, I could only get the discount rate through Tmobile, not through a 3rd party store. I tried to get the Vibrant + accessories at Costco for $99. Since then, I have been completely jacked around by customer service. I finally got my FIRST CALL back yesterday... while I was using the restroom. They said they would call back today. Thus far, my experience is pretty poor.
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Sorry to hear that man, this is the only advice i can offer you, be nice and remember that that person on the other end, who may just seem like an annoying voice, is a real person who is probably having a much harder day than you are (I can't imagine being a customer service rep). If you're nice but VERY persistent you can generally get what you want, and remember it me like four hours to get this **** shorted for me. I had to explain it to like five different people, and only upon getting to a VERY KIND service rep did I finally get a good solution to my problem.
iunlock said:
Kudos! Thanks for sharing...that's awesome.
Yea the HD2 is death ain't it? Damn windows...what were they thinking?
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Yeah thanks man, and by the way, even though windows mobile is a ****ty OS, it's actually pretty stable, it's actually the sense UI that makes the HD2 so damn unstable, even after the "official" update that was supposed to correct the problems. Just turn off sense and the phone works fine, it's just ugly as hell to use.
Well T-Mobile, looks like you have fully reimbursed me for the inconveniences that you have presented me during my replacement order, maybe OVER reimbursed me. Why? Here's the story.
I posted a thread named "Tmobile Lost my Phone?" a few days ago where I described my situation in which Tmobile made a mistake on the replacement order for my Vibrant. As a prepaid customer, I have to ship the phone in first before I get a replacement, so I believe a person in the return center confused it with a postpaid replacement where you receive the replacement phone first, thus causing the delay. Well, I contacted the executive response department and they expedited a new replacement order. Great, so now I recontact Tmobile customer service again and this time, they tell me the order was finally sent, after 16 business days.
The result? I now have two Samsung Vibrants, one with the battery and the back cover, and another without a battery or back cover.
Just wanted to share my story. (Should I trade one of the Vibrants?) Maybe I should change my sig...
Watch those karma points my friend. Sounds like you earned it, but I am just saying...
when you bought your vibrant, didn't it come with a extra cover? and the batteries are 30-40 dollars, buy one its worth it you saved a few hundred dollars.
Lost the spare cover, but batteries on ebay are 7 dollars and battery covers 10 I think.
TheBrandonWRX said:
Watch those karma points my friend. Sounds like you earned it, but I am just saying...
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Karma? Well, I spent 2 weeks without a phone for business or personal use, contacted tmobile customer care about 20 times, filed BBC claims, and finally got to a executive rep.
I got an offer for a mint condition HD2 + 20 cash. Worth it?
XPLANE9 said:
I got an offer for a mint condition HD2 + 20 cash. Worth it?
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I've gotten 2 phones replaced FREE as well as a battery as a prepaid customer and they always sent the replacement first before I returned the one I had. They even offered me the opportunity to go into a tmo store and get a free replacement loaner until I received the replacement vibrant!
Me too. They gave me a phone and a shipping bag for the dead phone.
Shipping bag for the dead phone? As in a bag to ship in the faulty phone?
Hey guys, do you think an HD2 with 35 dollars cash is a good trade?
XPLANE9 said:
Shipping bag for the dead phone? As in a bag to ship in the faulty phone?
Hey guys, do you think an HD2 with 35 dollars cash is a good trade?
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i think hd2 with 75 cash is a better deal. hd2 just sucks really bad and has old hardware. if anything you can probably get a g2 for it
I just got an offer for a "good" condition g2. But I am not a fan of the z- hinge and the screen is too small imo.
I may get lucky and just trade for a hd7.
XPLANE9 said:
I just got an offer for a "good" condition g2. But I am not a fan of the z- hinge and the screen is too small imo.
I may get lucky and just trade for a hd7.
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good luck with that. i tried to trade for an hd7 and all the craigslist ads said vibrant and 100 bucks for it. besides hd7 has same hardware as hd2. if all you care about is screen size then go ahead and try. you can always try and just sell it for about 200-300 bucks
ps don't forget if you get the g2 you don't have to use the keyboard and the screen is only .2 in smaller then the vibrant
XPLANE9 said:
I just got an offer for a "good" condition g2. But I am not a fan of the z- hinge and the screen is too small imo.
I may get lucky and just trade for a hd7.
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my wife has a G2 and honestly i can't even tell the difference in the screen size when i use it. the display is not as good, but not too much. plus, i just flashed GingerVillian 1.5 (cm7) on it and man is it sweet. i'd go for the G2 for sure.
I had the hd7
Traded for vibrant
Coudn't be happier.
Sent from my SGH-T959 using Tapatalk
just random looking at everyone's signature and it looks like everyones running flagship v4 now a days. just saying, it has nothing to do with this post. what does have to do with this post is if you can, go with the g2 you'll still have the vibrant. plus you can try out tmobiles real 4g speeds
I returned my G2 for the Vibrant and could not be happier. The G2 is very heavy! If you drop it and it is not protected, it will surely break. Also its kind of thick. Kind of feels like a TV remote in your pocket. I also felt the screen could have used more width. And the Z hinge is cool, but it pops open when you dont want it to more often than you'd think. Gets irritating.
I would have kept it if the Vibrant had not been an equal trade. As for now, You're better off selling your second vibrant and waiting for a dual core device!
Id sell and use that money on a new device or trade for a tablet and some cash.
i have been so busy using and enjoying my evo that i dont have to come around to xda much these days but i have come to say something that maybe most of you already knew.
short version: i damaged my usb port on my evo and it sometimes would not charge and sprint is giving me a new phone for free.
this is not going to cost me a dime, the tech said it was a known issue and he ordered me a new phone and said it should be in a few days.
he said if there wasn't a known issue i would have had to pay $35 for a new phone. i thought i had a $50 dollar deductible, then they upped it to 100, not down to $35, but i guess i will take free.
i dont undersstand all the warranty options but i guess this time i didnt have too, being that they are going to swap it out for me for free.
i am rooted and running cm7, i flashed back to a stock nanadroid back up before i walked in. is there anyway that this rooting business can back fire on me?
on a side note, can anyone think of anyway to turn this new evo into a 3d phone?
If you didn't run s-on tool they will know your phone was rooted, but no big deal its not software related issues. Just so you know you just lost root, warranty phones come preloaded with 2.3.3 (same thing happened to me now im waiting for root). And your phone will be a refurbished one unless you are still in the first 30 days. As for the cost usb port failure is considered a manufacturers defect and that's why it's free. 35 dollars are for repairs that are your fault but not severe. 100 applies to loss or theft or severe damage.
Sent from my EVO 4G using Tapatalk
darn it, i didnt know about the root issue!
thanks for the bad news lol
I recently had the usb port break, and traded in for a 3d. Guess I probably could have held on and waited for the galaxy s ii, but I didn't think they would cover my phone as I had it for just over a year, and traded in. Probably could have made more money selling my 4g on cl too.
Hello everyone, I have been an android user for around 5 consistent years now and I got an LG g4 when it first came out, well after about a year of use it broke so I was without a phone for months, so I waited for the galaxy s8, I pre-order it, and I should have learned my lesson about buying phones right when they come out, I did that with my LG g4 and it had that hardware bug. Anyways I have had the phone for awhile now and it has started to freeze, the screen shuts off and won't respond for a few minutes, it will freeze for 2 seconds then shut down and reboot, the battery life is about 2 hours at 100% charge, it gets burning hot while charging and sometimes while I use it and about 2 weeks ago, I had picked up my phone off my desk and looked at the back of it and it was cracked, I know I didn't drop it either because if I do I will look at it for a good 20 minutes and the room I was in has very soft carpet so it won't break, then last Saturday I went on vacation and my I woke up that morning and grabbed my phone, and what yah know it was broken on the front and worse on the back, and I know 100 that I didn't drop it then either, because it was on the charger, so I called Samsung today, a few times actually, the people could barely speak English, were very rude and were giving me wrong information, and the problem is they want $205 to fix the screen, well why would I pay for something #1 I didn't break #2 it's defective, so why would I pay to have the screen fixed on a defective piece of hardware? So right now I am at a loss and I'm very upset, So basically I turn to my favourite form in my hour of need to ask what I should do, and I can't return it either because I'm making payments on it over sprint, also I may be uninformed of the situation because I have never had this issue, so any help you can give me is extremely appreciated
Device information: Samsung Galaxy s8 sm-g950u Arctic silver.
any questions and any answers or help or anything would be extremely appreciated
Not sure if this will help or not, but it sounds like your battery is bad and expanding inside of your phone.
Good luck bro, getting a free replacement for a cracked screen is almost impossible... I kno, I dropped 2 lg g2's in a 2weeks time span of initially getting the ****ing thing... went thru my carrier "Verizon" to get a replacement, although it worked out in the end for me cause the 2nd time I dropped the g2, they didn't have anymore g2 replacements so they sent me a g3 instead... if u have insurance thru ur carrier that's ur cheapest n best bet
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
tommyg562000 said:
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
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Already talked to them, they wont do anything they told me to contact samsung.
Maybe you was sleepwalking and you broke your screen? Joking. Now seriously your screen it's cracked. What do you expect from Samsung? "Yo my screen it's cracked! How did you cracked? I didn't cracked yo! Then how did it got cracked? I don't know...magic yo!"
Just pay the 200$, get your phone fixed and move on..
I am with the first commentary. I have a repair store here in France and I have seen 3 batteries swell up and break the screen. Not much you can do. Warranty will only get you so far. It seems the customer service ppl are there more to deflect the customers away more than to help. They are hoping For you to give up period .And move on so if you just keep trying and pressuring them though replace your phone if not your only option is To pay the $200 .
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