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Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
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Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
Click to expand...
Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
Click to expand...
Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
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Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
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Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
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Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
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I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
Click to expand...
Click to collapse
Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?
I am running .588 and I restored my data after coming from the original gb (.573) leak. I loose my 3g connection at least once a day. Sometime when I toggle the airplane mode it works and I connect back to 3g, but i that does not work I just reboot the phone. Anyone else having this issue? We need feedback to see if its a hardware or software issue in gb. The reason I cannot confirm if it is s/w or h/w issue I received a replacement phone when the .588 came out. I cannot compare both builds with same device. I am going to revert to .573 to see if it continues. I will post back with outcome.
Thanks in advance
Javiggan69
I have had this issue also. The toggling of airplane mode usually works for me too. Although yesterday it didn't and I had to reboot the phone.
Sent from my DROIDX using XDA App
jgraham4598 said:
I have had this issue also. The toggling of airplane mode usually works for me too. Although yesterday it didn't and I had to reboot the phone.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
The airplane mode does not work for me. Someone recommended to use an app called signal refresh. My main concern is if its a s/w of h/w.
Javiggan69
I have this problem, as well. I used the Monster SBF to get to .340, installed GB, and restored only user apps with Titatium Backup. Airplane mode works for me sometimes. Every now and then my phone will go into airplane mode and lock up, forcing me to do a battery pull...
I was on the old gb leak and restored data in clockwork after moving to the new gb. I haven't had the problem yet today. (Knock on wood)
Sent from my DROIDX using XDA App
Same
I'm seeing the 3G drop as well. Of course i only notice it since i'm tethering my wifi xoom to the droid (method irrelevant). Airplane mode works for me.
Mine drops out and stays out all the damn time. Sometimes airplane toggling is enough, sometimes I have to re-boot the phone and then toggle airplane mode and other times just turning WiFi off works well enough. It happens on my Wife's D2 constantly as well. We've missed plenty of calls (google voice pops up letting me know I have messages from missed calls even though the phone didn't ring and we have big problems texting throughout the day).
We're both going back to Liberty right now cuz this is BS. Hopefully this will get fleshed out for the final OTA and I can see why Verizon hasn't approved either leak yet. And even more hopefully it's not the new radio, and if it is hopefully SBF-ing back to 340 will fix it. If it doesn't, do any of the older SBF's work with the 340/588 bootloaders and also contain older radio firmware?
Javiggan69 said:
I am running .588 and I restored my data after coming from the original gb (.573) leak. I loose my 3g connection at least once a day. Sometime when I toggle the airplane mode it works and I connect back to 3g, but i that does not work I just reboot the phone. Anyone else having this issue? We need feedback to see if its a hardware or software issue in gb. The reason I cannot confirm if it is s/w or h/w issue I received a replacement phone when the .588 came out. I cannot compare both builds with same device. I am going to revert to .573 to see if it continues. I will post back with outcome.
Thanks in advance
Javiggan69
Click to expand...
Click to collapse
Update:
re-flashed GB. went two days with no signal problems, but this morning I lost my 3g connection. I have a feeling that it has to do with the hand-off between the wifi and 3g connection. I have tried to duplicate the issue but I cannot duplicate it. Also one thing I notice is when my 3g is not working and only shows the 4 grey bars I cannot make outgoing calls but calls do come in. Weird....
Javiggan69
I have been running into the same issue on both of the leaked versions.
Sucks ballz
Brenardo said:
I have been running into the same issue on both of the leaked versions.
Sucks ballz
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Click to collapse
I have been searching and reading and I have notice a couple of people are having the same issue. Have you tried to call your phone when the 3g is down?
Javiggan69
It's one of the issues. Not fixable now.
rocko73 said:
It's one of the issues. Not fixable now.
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Its a known bug? I have looked everywhere to see if people were having the same issue and couldn't find anything.
Javiggan
I am getting this also on the leaked GB :/
Took me TWO reboots to get 3G back!
Yep, it's all over. Despite what some may claim, the leaked GB(claimed OTA) is not without bugs.
rocko73 said:
Yep, it's all over. Despite what some may claim, the leaked GB(claimed OTA) is not without bugs.
Click to expand...
Click to collapse
That blows. I have also notice that my wife's phone does the same thing, its a Droid 2.
Thanks
Javiggan69
has anyone noticed when this happens that your 3g icon and the signal bars go from blue to a white/grayish color? i have to reboot mine eveytime and then it works perfectly fine for another few days.....
Mine do that, but they turn blue one I starting using data
I see similar threads but no real solutions.
I bought a brand new HTC wildfire from three. After a few weeks it lost phone connection and wouldn't reconnect showing limited service. It wont reconnect unless the phone is power cycled or airplane mode is turned on/off.
It will do it again in few days or even weeks, maybe the next day
Three have wiped it / I got a new sim card, after a few days same problem. I left it for 12 hours still would not reconnect to phone service without cycling.
Finally I got a new phone last week, and today ... it lost connection and would not reconnect without cycling. Seems to be plenty of people out there on other forums with the same experience.
Is this a HTC bug?
Other than that I love it. There is a nokia on the same network in the house and it never loses signal.
I usually have the same problems, but it will reconnect after a while. I also usually have problems connecting to wifi-networks, and the only thing that will fix the WiFi issue is to factory reset the phone
Is the rom up to date
Sent from my GT-P1000 using XDA App
Yes. 2.2.1 Stock rom unrooted.
Hey all
I recently got my contract phone upgrade and got myself the motorola defy
The first phone I received, as soon as it would connect to 3G or Hsdpa it would reboot, forcing it into 2G helped but didn't solve the issue, it would still reboot without reason
So I sent it back
The second phone I received and currently using, has been mostly ok, except when you put the phone into airplane mode and then take it out, the phone tries to connect to the network, it connects for a few moments and then drops, it then does that a few times and then the phone reboots
Forcing it into 2G mode when it's in this loop fixes this, it connects fine and then I can put it back to automatic and it connects to 3G fine
Is this software issue with the phone? Or some odd conflict with my provider?
My phone is currently running stock 2.1 Rom, if that helps at all
Hi
Had a similar issue with the first Defy Plus I got. I sent it back. Have seen some similar threads about this but no solution, sorry. I am awaiting replacement number three after the second one had a faulty touch screen.
Regards
Dead_lemon said:
Forcing it into 2G mode when it's in this loop fixes this, it connects fine and then I can put it back to automatic and it connects to 3G fine
Is this software issue with the phone? Or some odd conflict with my provider?
My phone is currently running stock 2.1 Rom, if that helps at all
Click to expand...
Click to collapse
Could be hardware related. I think that the initialisation of the 3g module is not working as it should. Maybe the power management of the 3g module is broken? If you did not installed any custom firmwares or modded the stock one I would give it back and ask for a new one.
iRegistry said:
Could be hardware related. I think that the initialisation of the 3g module is not working as it should. Maybe the power management of the 3g module is broken? If you did not installed any custom firmwares or modded the stock one I would give it back and ask for a new one.
Click to expand...
Click to collapse
Mmm... I think I will restore to factory default, if it still does it then I guess I should take it back, really annoying, for such an awesome phone, it sure does have a lot of issues
And it will be another week and a half wait for it again :/
Thanks
Well doing a full factory default achieved nothing
Think I should take it in
Thanks for the advice
Hi, i have problems with random reboots its really annoying.
Some roboots arent random - when i recieve/send sms phone reboots almost everytime or when someone calls me its the same - reboot.
Any fix for this?
Thx
I have Defy+ (MB526), 2.3.6 android, 2.6.32.9-gbdd614e kernel, stock ROM
try wipe or flash other sbf that you can flash
Don't flash anything, if it persists after a wipe, send it back
Sent from my MB525 using Tapatalk
Someone on this forum reported rebooting issues caused by a slightly shorter than spec battery (actually a few people as I recall). When the phone was moved it often rebooted and the fix was to add a single piece of electrical tape to the end opposite contacts. May be worth a try.
Switch to 2g and mobile data off then see if it reboots.
Might be this-
http://forum.xda-developers.com/showthread.php?p=21237004#post21237004
Ok, thanks for the answers, flashing doesnt work Ive tried it many times..
Ive just tried 2G and electrical tape, hope it will work
A few causes might possibly be the answer.
1) firstly confirmed the rom by playing the overclock settings. Some rom having too low on voltage or frequency setting. Or the rom itself is not stable. Flashing another rom is only way to confimed this.
2) Battery might have factory defect, use battery monitor widget to monitor the voltages/current of the battery consumption. change battery(borrow from friend) to see if the reboot still happen.
3) Check battery connection on the phone. Make sure no loose around it.
4) If all the above still causes the random reboots. you can return it back to the shop to repair the handset.
seems switching to 2G helped, no reboot since switch, thanks
This is the same problem I had with my Defy+
It used to reboot randomly for no reason even when siting on a desk doing nothing
all of a sudden i would hear a notification to say the sd card was loaded informing me it was rebooted.
When it does decide to reboot it can do up to 4 or 5 reboots continuously
I sent it back and got a new one.
The new one does the same thing but very rarely
maybe once every month or 2 months
I have posted about this on the Motorola Forums and There are other people with the exact same problem as us.
One of them mentioned they had to send their phone bak to Motorola and they replaced the main board and will get back to say how it went.
But since then no answer and Motorola changed their forums
https://forums.motorola.com/posts/4e8655afee
mine is not rebooting anymore
Splashik said:
mine is not rebooting anymore
Click to expand...
Click to collapse
Can you confirm if it's 2G or tape?
I purchased Defy+ 20 days ago with exactly same configuration as the one described in the beginning of this thread. Phone reboots at random when I am in the middle of conversation, or while accessing data through mobile network or while present in areas with extremely low single. I tried using a new SIM, checked loose ends (if any) of the battery i.e. stuck a 1 layer of tape on one end, also switched to 2G. The phone continues to reboot especially when I access internet on mobile network, and also booted once while I am in a call.
Unfortunately the customer service in India (any company) would be pathetic so I'm not hopeful in having Motorola fix the problem if I take the piece to their support centers...
Narasimha
Narashima,
I have heard of Defy going crazy when trying to access data in an area where the data signal is weak and goes in and out. Can you confirm you are getting reboots if you turn data OFF? Not sure how your phone is configured, but I mean even cut off 2G.