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Hi, I am going to be traveling to one of the not developed countries to work so I was going to buy galaxy tab 10.1 to use it there. There is no way to return or exchange there so now I got issue.
I was going to get one off ebay or amazon. But I heard about oil slick stuff. That every second pad gets this. So what should I do ? I mean i buy from ebay/amazon and then I get oil slick and my pad worth of 400 or more is useless ?
Please guys, I need to buy this or Ipad 2 in a few days. I would appreciate any help or advice from this community from you all.
Buy it at a local retailer.
HybridHB said:
Buy it at a local retailer.
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+1
BTW, no oil slick on my UK WiFi Tab.
I've never had an oil slick issue. Always, always buy from a retailer.. I've had three and no issues. Get the tab, you won't regret it. I have it and the ipad and the iPad just went up on ebay today.. had enough of it.
but even the people who bought the new ones , are complaining plus at store it is 499$ thats way too much to take a risk... cuz Im gonna go abroad as I said
I have the rings (oil slick). You can't see it when the tab is on, so it's just a matter of whether it bothers you or not. I I personally don't care about mine.
slack04 said:
I have the rings (oil slick). You can't see it when the tab is on, so it's just a matter of whether it bothers you or not. I I personally don't care about mine.
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does it get bigger? My concern is that I will take abroad and if gets too big then what can I do ?
raufhon said:
does it get bigger? My concern is that I will take abroad and if gets too big then what can I do ?
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We can provide advice but ultimately it is up to you. I've had mine since it came out (gift from the wife) and haven't had a problem with it, my friend recently purchased a BMW had engine issues on the 3rd week, point being that quality issues can arrive to any product at any time. If your that concerned wait until you return back to your homeland and then make the purchase.
My 2¢
unpuertomex said:
We can provide advice but ultimately it is up to you. I've had mine since it came out (gift from the wife) and haven't had a problem with it, my friend recently purchased a BMW had engine issues on the 3rd week, point being that quality issues can arrive to any product at any time. If your that concerned wait until you return back to your homeland and then make the purchase.
My 2¢
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the thing is I am gonna be gone for a year or so
damn I am really confused now. I am obsessed about this tab and now this comes up
I've never had newton ring issues with my Tab. I use it constantly and it travels a lot. I would highly recommend purchasing the Tab and taking it abroad.
what bout suggestion? I was thinking to save up and buy from ebay or amazon... or should I buy at the retailer for this crazy price 499 bucks (WOW crazy)
Buying at retailers doesn't ensure quality. Even some bestbuy stores resell returned items, so go for cheap price.
As for newton rings, even when abroad, if they appear, still the refridge solution should fix the problem.
But really, the choice between an ipad2 and sgt10.1 should be based on your usage needs and OS preferences.
my 2 cents
I suggested buying locally so he can check for newton rings before going abroad. I took my sgt 10.1 to europe a couple weeks ago and got newton rings while I was there. The sgt was in my girlfriends bag and i dont know if something was putting pressure on the screen, but it was there when I took it out. I read on here that blowing in the charge port will get rid of the rings, and it did. I have not seen them since. My case of newton rings was very minor though. It was the size of a nickel.
HybridHB said:
I suggested buying locally so he can check for newton rings before going abroad. I took my sgt 10.1 to europe a couple weeks ago and got newton rings while I was there. The sgt was in my girlfriends bag and i dont know if something was putting pressure on the screen, but it was there when I took it out. I read on here that blowing in the charge port will get rid of the rings, and it did. I have not seen them since. My case of newton rings was very minor though. It was the size of a nickel.
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I was just wondering does any one know if the latest models of 10.1 that best buy got are with same problem ?
raufhon said:
does it get bigger? My concern is that I will take abroad and if gets too big then what can I do ?
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I'm not sure what you mean. Too big? Too big for what? Regardless of how big they are, you can't see them when the screen is turned on, so the size of the rings doesn't make any difference. Mine are about 5" x 2" and I really don't care about them since they don't affect usability.
It feels like you just want to hear someone to tell you to buy the ipad.... take a gamble or by the sure bet and be mildly disappointed by the limited ios.
Got mine from the source here in Canada about when it was first available.
No rings, I have the standard samsung case.
Durability.......excellent, as a Pilot it gets clunked around in the flight bag lots, I use the S**** out of it, in fact it has greatly extended the battery life of my desire (which spends waaaaay more time in my pocket now!!!).
I personally love it, I see lots of ipads arounf airport terminals with people playing games on them, me I use my tab for email, word, excel, powerpoint, media (watching movies etc), reading rss feeds (greader), an ebook, internet, everything.
As for the price, it's cheaper than an Ipad, thin, portable, what more could you ask for?
Buy it locally, test it the same day and you won't look back.
tab 10.1 vs ipad
have always been an android guy but the service i am getting from samsung sucks
they have refused to fix the newton rings problem ( although it is a manufacturing defect ) blaming it on the fact that i bought my tablet overseas , i went and bought an ipad and never looked back , my samsung tablet has never been used and i am trying to sell it now as i have had enough of samsung service , complained and wrote to all the magazines , to no avail
be careful with this samsung will NOT service yr tablet in the uk if you have bought it overseas
samsung galaxy tab 10.1
there is an inherent manufacturing defect in the screen of the Samsung galaxy tab 10.1, in that it develops an oily slick / newton rings( just google newton rings oil slick galaxy tabs and you will see the extent of the defect ) ,when the tablet has been used for approximately a week , this does not affect all the tablets but around 45-60 pct. are affected , I have written to Samsung uk asking for a change under warranty , they have refused saying that because I bought the tablet overseas they cannot repair it .
I may understand some of that , if it was a warranty claim , however as a manufacturing defect this becomes too much ! , I am NOW trying to assemble as many people as possible to mount a legal case against Samsung uk , as they are refusing to repair any tablet that was bought outside their territory and they have known about that defect for a while now
if anyone is interested please let me know and I will send you my pm
Thks
cedarman said:
there is an inherent manufacturing defect in the screen of the Samsung galaxy tab 10.1, in that it develops an oily slick / newton rings( just google newton rings oil slick galaxy tabs and you will see the extent of the defect ) ,when the tablet has been used for approximately a week , this does not affect all the tablets but around 45-60 pct. are affected , I have written to Samsung uk asking for a change under warranty , they have refused saying that because I bought the tablet overseas they cannot repair it .
I may understand some of that , if it was a warranty claim , however as a manufacturing defect this becomes too much ! , I am NOW trying to assemble as many people as possible to mount a legal case against Samsung uk , as they are refusing to repair any tablet that was bought outside their territory and they have known about that defect for a while now
if anyone is interested please let me know and I will send you my pm
Thks
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Where did u get the 50 to 60 percent are affected? Links please
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Afternoon all,
Last week i had to put in my phone for repair, fine cracks had appeared on the LED under the gorrila glass, thus making my screen blank and none responsive.
I wasnt holding my breath as i thought that it would come back with this answer, they came back saying this (this is though phones4u as that is who i purchased the phone with):
Unfortunately your phone appears to be Out of Warranty so we have raised the following estimate.
So i gave them a call to see how it could be out of warranty and they said even though it is inside the 12months as it is a cracked screen it isnt covered by the wrranty, this is classed as accidental damage.
Now this phone has never been dropped, it was got last april and is pretty much in perfect condition and have no idea how the cracks on the LED appered, after explaining all this i was told the same, it isnt covered as there is no way to prove it wasnt dropped or had extreme pressure put on it.
They gave me a quote of £71.99 to repair the phone and get it back to me, which i am paying. If i had cracked the screen by fault of my own i would think this a good price as i have seen replacement screens on ebay,ect for alot more.
I feel a little hard done by as i know nothing has happened to break my phone, i was just wondering how others feel. Do you think with the size and popularity of Samsung phones they should be offering something like apple loyalty replacement or something similar? or has anyone had better luck going though a different vendor?
Should have contacted Samsung directly instead of going through one of the rip off merchants.
Intratech said:
Should have contacted Samsung directly instead of going through one of the rip off merchants.
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I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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They probably would have given it a more close inspection, as to signs of possible drops or accidents.
That sucks. I'll be sure and steer clear of phones4u in the future, thanks for the heads up.
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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Dunno but I find it easier to deal directly with the manufacturer than the rip off merchants. When my tab had some dust under the screen within a few weeks of purchase PC World refused to exchange it and said I may need to pay for the repair. Told them to where to stick it and called Samsung directly and they sent a prepaid jiffy bag for the device and a form to fill and send it back to them. They repaired it free of charge and I got it back within a week of sending it off.
Thanks for the input Intratech, think this is a case of lesson learnt for any future problems (hoping there isnt any).
You are in that very difficult position accidental damage by user who of course claims not .Versus phone broke by itself
You could claim against the seller but after six months its up to you to provide the proof that its a manufacturing fault .
As said Samsung may well have been the best route as they will have a higher margin and better trained staff than retail outlets .
jje
Although I prefer to use the S2 as my daily phone, I also own an iPhone 4.
One thing I really love about Apple is their warranty. Pretty much no questions asked. I guarantee if I went in with a cracked LCD (not screen) they would have replaced it on the spot.
Although I love Sammy (S1 & S2) their warranty stinks. Also, no official invoice means no warranty.
Sent from my GT-I9100T
Thanks for the replies folks.
I also love what apple do for the customers warranty wise, being able to look up the age of a model instore is amazing.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
How hard would it be to incorporate this service in to the generic phone shops (CPW,Phones4u,ect).
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
Crucio_ said:
Thanks for the replies folks.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
Yes and charge the premium that Apple charge for the phone .
jje
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i work in mobile sales, and i see this allllll the time, now i do believe you when you say that it was probably a manufacturing fault with the screen, but you have to keep in mind that probably 97% of the time with customers, it is the their own fault, and about 85% of those people will downright lie about it, ive had a customer come into my store shouting and screaming that it wasnt her fault the screen was cracked, that it was made badly and that she always was super careful about it, until her 5/6 year old son says 'but wait mommy, i saw you throw it up against the wall when you were shouting...'
fact is, people lie about it, all the time, same with water damage! 'sorry sir but its water damaged, theres not alot i can do about it'
'it hasnt been anywhere near water! it must be the humidity, or condensation, but it most defiantly hasnt gotten wet'
'but look sir... that looks alot like milk to me'
'ah...'
im sure if people were honest all the time, your phone would have been fixed no problem, but no, they arnt :/
sorry about the rant!
Gizoman said:
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
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This was something that had crossed my mind, before it happened i was at my mums all warm lovely, then i went out and it was freezing was out for about 30min before i noticed what had happened.
I saw that article about how the s2 can work at low low temps the other day, but i dont think it said anything about the effect of a quick change in temps.
JJEgan said:
Yes and charge the premium that Apple charge for the phone.
jje
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Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
Crucio_ said:
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
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I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Mine was free on £40 p/m contract, i got it the day after it was released tho it has been in a silicone case from day one. I don't doubt that shopping around will find you our phone cheaper. i just think the majority of people would use a place like o2 or other retail chains.
jonny68 said:
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
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I don't think that i will be using them again, i didn't get really get any bad service and the staff were as helpful as they could be. I just want to move away from the whole tied to a contract thing, im signed up for 24 months and i regret that now. I will probably aim to do something like in your sig and go on gif gaf if they are still as good in 15months time.
O2 PAYG £405 first day of release
unlocked out of the box and a Giffgaff PAYG Sim .
jje
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Yeah my warranty card states that the device has a warranty of 24months starting from date of purchase. So Sept 2013 for me also lol
I saw warranty on SamMobile and it was of 1 year and 10 months from the date of purchase but the Samsung guy says he will only give it till 1 year from the date of purchase
P.S yesterday I got my screen replaced and my proximity sensor is not working
Such an idiot guy,I have to go again to service center tomorrow because today is Sunday and its closed
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Warranty may be dependant upon area of sales .
Usual in the UK with Samsung mobiles is that Samsung offer a limited warranty for twenty four months .
That is outside of the sellers responsibility for the phone which is usually a twelve month warranty .
jje
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
Android 4.9 Marshmallow said:
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
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Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
joshua said:
Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
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Are you suggesting that there can be gained some kind of profit from me(other that transporting expenses to the couriers)? No that's not the case if that is what you are implying; my guarantee makes all repair costs free.
So how would they gain from me?
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
Bingoig11 said:
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
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probably yes, if its bought for less than a week.
skillz9669 said:
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
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I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
musashiro said:
probably yes, if its bought for less than a week.
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You wont get one though..You'll get a new wheel
It doesn't even make sense to me that someone would expect a new car if the wheel failed..Even if it was a mile from the lot you bought it from.
Android 4.9 Marshmallow said:
I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
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Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
I feel for you dude.... You buy a brand new device expecting it to work, not having to send it back and forth to fix a problem on a brand new product.
But things happen and personally I don't mind getting it fixed if it's guaranteed. At least it's still the one you bought and not a refurbished unit from someone else.
Of course you have the right to be angry. Anyone would after all that you've described.
MrDSL said:
Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
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I sent it to Samsung. Samsung has a company here in Greece that fixes them. They send it there for repairs. Now they saw the condition my phone was in, and they made a poor diagnosis(In my view it was a hasty/irresponsible diagnosis in order to get rid of me) that it was a faulty battery. They didn't even bother to check my phone if it was ok after they "fixed" it as it turns out.
Now with Samsung that's the problem, they delegate and compartmentalize their company as much as it is required to shift responsibility and make you feel lost and frustrated.
I hate that kind of shadowy situation they have built around themselves so they won't have to admit "yes we don't give a **** about the consumer, we just want to sell", and that's why i decided to not take from them anymore.
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
skillz9669 said:
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
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The employee of the eshop called them today and was firm on replacing the device, the problem is that they were firm themselves about NOT replacing it.
What can i do against a big company like them?
If they decide i don't get another phone what the hell can i do?
drkalo said:
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
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I bought it from a small electronics online shop here in Greece. They buy the phones from Germany and the guarantee is linked to the German Market. If all else fails i have to take my case there.
But they employee tells me that it's the company's policy(as well as many others besides Apple) that they don't replace devices, end of story.
So again, even though my guarantee is solid, the COMPANY is NOT.
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
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liltennisdudexx said:
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2
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Nobody has made any talk about extra charges, that is covered by the guarantee.
If that was the case i might be convinced to move legally against them.
Its simple, cost of part and installing cheaper then replacement of whole phone then replace part. Logic no?
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This is not a Samsung specific issue all phone manufactures work like this. Next replacing the motherboard is more or less getting a new phone as the phone is roughly motherboard + screen and very little else.
Sent from my GT-N7000 using XDA
It might be different in other countries but i work for Ford in the uk and know alittle about the way guarantees and warranty work my note is on contract with 02 and to date i have had 3 new notes from 02 two because i scratched them and just said there was problems with the software on them. Also you have a 28 day no quibble returns policy in the u.k with electronic things. Also if ya good at blagging you can get anything of big companys i upgraded to a nexus in january and the software went into bootloop before i even had time to root it so i kicked off and this happened twice so ended up kicking off and telling them i wanted a note otherwise i was going to trading standards cos they werent fit for purpose and guess what i got a brand new note 3 months after an upgrade. I was always told shy kids get no sweets so try ya luck
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Interesting this .I myself have just taken in my note 3 ( I brought direct from Samsung) which is completely dead into a Samsung approved repair centre. They told me the phone needs to be sent away for a motherboard replacement which will take between 7-10 days. I am a little putout as to the time without my Note but I suppose at least I'll get it back fully functional.
Now last year I took my wife's Iphone into one of there Genius centres with a problem (dead phone again) and guess what we were given a nice new shiny replacement there and then.
They do say you only know how good a manufacture is when you need them most !
Think Samsung may need to up there game.
You pay top dollar or a phone it should come with top dollar service
Hi everyone I just had my phone replaced under manufacturing fault. The frame had started cracking about a month ago, it got so bad there where about 15 cracks along volume side and 2-3 around all other edges.
I was told it is a recognized problem!!!!
The build quality of the new one is alot better the gap around the screen is a lot smaller, and there is a nicer feel to all the buttons.
Maybe they have revised the internals because I believe when the phone gets hot the insides expand and cause the cracking along the weld lines of the PC frame
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Did you contact Samsung service directly ?
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can I ask you to keep all documentation for this, as it could be very useful to other UK users, now they have set a precedent.
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Frame cracked near the USB port.
Hi,
Even my SIII frame got cracked near the charging port after using for 5 months, This crack i noticed last week, I havent dropped a single time and its in silicon case from the day i bought. Still its cracked near the charging port. FYI, I am from India. I have even attached the pic of my phone with the cracked area highlighted.
can you please let out the information of your service location with the service request ID, so that i can show this as proof which servicing in my location.
Chappac said:
Hi everyone I just had my phone replaced under manufacturing fault. The frame had started cracking about a month ago, it got so bad there where about 15 cracks along volume side and 2-3 around all other edges.
I was told it is a recognized problem!!!!
The build quality of the new one is alot better the gap around the screen is a lot smaller, and there is a nicer feel to all the buttons.
Maybe they have revised the internals because I believe when the phone gets hot the insides expand and cause the cracking along the weld lines of the PC frame
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
potential heat fractures? haven't been keeping your phones in variable temperatures have you?
I didnt do anything abnormal, which made this crack, I used to play games for an hour everyday, may be playing games would have dissasipated more heat. which lead to crack near the port, some times i have even noticed my charger ports gets heated whiel charging even that could lead to this crack.
Squall-Leonhart said:
potential heat fractures? haven't been keeping your phones in variable temperatures have you?
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I just realised I have a crack in the exact same spot! Who did you approach for a replacement? Samsung or your phone company?
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I have contacted customer care and also mailed technical support regarding this problem, But the samsung guys just replied tha ti have to repair by myself and it costs around 7200 Indian rupees , I have again raised the complaint and highlighted them its a known issue by Samsung but they are failing to repair in warranty. they asked me to send me a pic of the cracked area whic hi have sent it , expecting reply from them, I am not gonan leave these samsung guys, wil lfile a consumer case if they fail to repair, paying a huge price for this 38900 Rupess and stil i have to pay 7200Rs for thier own mistake, absolute bull****!.... Every one please join hands and write letters to samsung regarding these issue. failing this i will be posting this in each and every forum not to get samsung phones anymore!...
SirCanealot said:
I just realised I have a crack in the exact same spot! Who did you approach for a replacement? Samsung or your phone company?
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Click to collapse
In the UK the retailer is generally responsible for the product for the first year. So I'll be contacting Vodafone in the next few days... But I know Samsung will also randomly fix stuff for you as well, so I guess I'll try sending them an email too...
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Premindia87 said:
I have contacted customer care and also mailed technical support regarding this problem, But the samsung guys just replied tha ti have to repair by myself and it costs around 7200 Indian rupees , I have again raised the complaint and highlighted them its a known issue by Samsung but they are failing to repair in warranty. they asked me to send me a pic of the cracked area whic hi have sent it , expecting reply from them, I am not gonan leave these samsung guys, wil lfile a consumer case if they fail to repair, paying a huge price for this 38900 Rupess and stil i have to pay 7200Rs for thier own mistake, absolute bull****!.... Every one please join hands and write letters to samsung regarding these issue. failing this i will be posting this in each and every forum not to get samsung phones anymore!...
Click to expand...
Click to collapse
Wishing you luck on getting the issue resolved with ease.. :good:
Useless Samsung!...(I wont buy anymore)
I got a reply from Samsung that its damaged done by me and i have to bare the charges for it, Even though i argued its a matter of build quality, they still said you have used for 4 months, and its broken bcos of you, They dont care about what the person says, All they need is money. WTF....even without a songle drop in ground how can it break. Any Samsung users from india is expereincing the same problem as me. (cracked near the charging port). This Samsung india is lying that none of the users from india has complained about this issue. I wanna show them this is not the damage done by me. This will be my last product from Samsung. I won't go for any of their products in future.. Request all to stay away from Samsung Products in future. I feel ashamed i was a samsung fan for past 4 years I have used Wave, S, SII now SIII. They have started to cheat customers...All they need is your money!.
SirCanealot said:
In the UK the retailer is generally responsible for the product for the first year. So I'll be contacting Vodafone in the next few days... But I know Samsung will also randomly fix stuff for you as well, so I guess I'll try sending them an email too...
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Click to expand...
Click to collapse
My local authorised dealer said they would change the casing no problem but now it has to go to Samsung due to other issues they have said I may get charged
Premindia87 said:
I got a reply from Samsung that its damaged done by me and i have to bare the charges for it, Even though i argued its a matter of build quality, they still said you have used for 4 months, and its broken bcos of you, They dont care about what the person says, All they need is money. WTF....even without a songle drop in ground how can it break. Any Samsung users from india is expereincing the same problem as me. (cracked near the charging port). This Samsung india is lying that none of the users from india has complained about this issue. I wanna show them this is not the damage done by me. This will be my last product from Samsung. I won't go for any of their products in future.. Request all to stay away from Samsung Products in future. I feel ashamed i was a samsung fan for past 4 years I have used Wave, S, SII now SIII. They have started to cheat customers...All they need is your money!.
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Click to collapse
It is not a samsung fault ...yea they have a bad material in starting but the contractors in every country are responsible for warranty service some give good service and some are worse
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Kindly continue here: http://forum.xda-developers.com/showthread.php?t=2014448
Thread closed.
See the following link - AT&T/Samsung have (finally) officially acknowledged a correlation between minimal water exposure and device failure. To the extent that they (AT&T) will replace under warranty from Samsung https://www.att.com/esupport/article.html#!/wireless/KM1114489?partner=LinkShare&siteId=JAF5WzpxbKM-Jj6AIrBnJkQWFIlF54ZC9w
Just posting as a courtesy, in case anyone has had to undergo the nightmare that is customer service from either side. I read several cases documented on AT&T forums as well as a Consumer Reports article.
Note - this phone may have the rating, but it does not hold up to the standard. Not even close. Don't get it wet.
It's also worth noting the Samsung directly touts this as a feature, specifically on the S7 Active: here
at our local ATT store, they had a cute little displa of hte S7 active and when you pushed a button, it would flood the device in the box. did all but the very top of the phone. Sounds to me like they feel it is water proof.
pickupman66 said:
at our local ATT store, they had a cute little displa of hte S7 active and when you pushed a button, it would flood the device in the box. did all but the very top of the phone. Sounds to me like they feel it is water proof.
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Click to collapse
I saw this, too, when I went into a store yesterday to get a better idea of the look and feel of the device. I don't own it yet (it is arriving today as a warranty replacement for another device of mine that died), but it's pretty clear there are one or more batches that don't even come close to the water-resistance rating they advertise.
Also, it would make sense that the demo model in the store only fills to a point. Most scenarios I've read about involved a "splash near a pool" or the like. After which, the camera lens was visibly affected by water, and subsequently (presumably by entry through the top somehow) the screen would exhibit green lines, shorting, or just go black.
Im anxious to see how well it works. I have the S5 currently. I have dropped it 4 feed deep in the river, used it while sitting in the hot tub, held it under water in the creek to take photos, dropped it face down in the mud (first week I had it) and many other damp situations. never had a single issue with mine. my wife had the HTC M8 for 2 years and she left it on the porch and the sprinkler soaked it. She is also a swim coach and is around the pool every day. I sure hope this one is as good as my S5 in the water.
My less than a month old S4A spent over 45 minutes on the ocean floor in 5-6 feet of water while we frantically searched for it. Never had a single problem with it until I dropped it face down on a rock garden and smashed the glass. My S5A performed flawlessly for me through all kinds of wet adventures. I expect the fully sealed S7A to do equally as well.
All actives manufactured after they "fixed" the manufacturing issue should be rated correctly. The rest of the us are basically rolling the dice until it gets water logged. Sucks that they won't do a warranty exchange for those who already bought the phone. God forbid, ours get water damaged right after the warranty period... lol
I must admit I had high expectations for the durability and impervious nature of the device, given that I've never sought an Active model in the past. I personally won't be putting it to the test, as my lifestyle isn't demanding of a rugged phone, but to have the forewarning is a relief.
So if i didnt purchase the s7 active directly from att i will not be able to get a replacement?
Probably not from Att but you may get lucky with Samsung
diego97yey said:
So if i didnt purchase the s7 active directly from att i will not be able to get a replacement?
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Click to collapse
If you didn't purchase the device from AT&T or an authorized dealer, then you would not be eligible for a warranty replacement directly through AT&T.
You can get lucky. Most of the times I did warranty for tech devices, the companies never did ask for proof of purchase even though they state it's a requirement. Doesn't hurt to try if you need to.
OK, so I just went through heck today while trying to get my S7A replaced at ATT today. None of the representatives I spoke to (8 of them) had heard of the memo and were all accusing me of trying to scam them and told me to directly contact Samsung. Finally I reached an intelligent rep who called the store and demanded they swap my phone out in the store (a device service center store). Here is the internal memo number that will point other clueless Att reps to the correct information and hopefully make your process much more painless. Internal Memo #493258 . They will know what that means.
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bugity said:
OK, so I just went through heck today while trying to get my S7A replaced at ATT today. None of the representatives I spoke to (8 of them) had heard of the memo and were all accusing me of trying to scam them and told me to directly contact Samsung. Finally I reached an intelligent rep who called the store and demanded they swap my phone out in the store (a device service center store). Here is the internal memo number that will point other clueless Att reps to the correct information and hopefully make your process much more painless. Internal Memo #493258 . They will know what that means.
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Click to collapse
Thanks for posting. It's a shame the communication internally is so terrible. Though, even without this, one need only point them to the document hosted on the customer-facing AT&T site that directly promises this (assuming a failed device from water damage).
disturbd1 said:
Thanks for posting. It's a shame the communication internally is so terrible. Though, even without this, one need only point them to the document hosted on the customer-facing AT&T site that directly promises this (assuming a failed device from water damage).
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I actually pulled the website up in the store but to them they interpreted "Samsung is offering a warranty exchange for customers who have experienced water damage issues with their Galaxy S7 active. Learn how to exchange your device." As let Samsung deal with it, not us. Believe me, that was the first thing I did haha
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