Desire Z/G2 Build Quality and Problems Thread - G2 and Desire Z General

Hello. After a lot of troubles with my desire z I want to open this thread in which everyone can post the problems he has had with his desire z.
For example mine in order had:
-Some keys working random (fixed by htc)
-Volume up key not working (fixed by htc by replacing th mobo)
-Screen not working, ribbon cable I think (sending to htc now)
so this is not that htc amazing build quality...

I had a few issues, but they got fixed under warranty.
Issues fixed
-Dust Under Screen (fixed 1year ago HTC)
-Loose hinge (replaced the spring, 1yr ago phone still feels good, glad i did it)

I see that both of you had your issues fixed by HTC, exactly how long did it take to get your phone back to you? And how did you go about getting a replacement from htc???
I'm having a problem with my hardware keyboard, When I press the spacebar key 90% of the time it will double space rather then single spacing.

When I sent my phone for dust issues it took them about 2 weeks to repair. Htc did not offer a replacement phone they just repaired it and sent me my phone back. I ended up using my Motorola rokr e8 for two weeks.
Sent from my T-Mobile G2

ACHILLES R32 said:
When I sent my phone for dust issues it took them about 2 weeks to repair. Htc did not offer a replacement phone they just repaired it and sent me my phone back. I ended up using my Motorola rokr e8 for two weeks.
Sent from my T-Mobile G2
Click to expand...
Click to collapse
You had to unroot/go back to your stock rom before sending your g2 to them correct?

tarroyo said:
I see that both of you had your issues fixed by HTC, exactly how long did it take to get your phone back to you? And how did you go about getting a replacement from htc???
I'm having a problem with my hardware keyboard, When I press the spacebar key 90% of the time it will double space rather then single spacing.
Click to expand...
Click to collapse
I don't know if it's the same in the US, but in Italy we have "collection centers" where you bring your broken phone, they send phones to HTC and then give it back to you. This may take two weeks. The nearest collection center isn't that near, so HTC send me a courier/carrier (don't know which one is the right word in english) and after a week I have my phone back
The second and third time I've asked them to change my phone (I know that tmobile before having the broken phone, has already sent you a new sensation or mt4g). Now I want to see if this time they will change it... I hope so, can't leave the phone for a week so often (less than one year: three problems...)
edit: yes unroot and everything with Nipqer's guide

tarroyo said:
You had to unroot/go back to your stock rom before sending your g2 to them correct?
Click to expand...
Click to collapse
Yes unroot, when i sent in my phone i was still on stock, rooted afterwards. Here is the guide by Nipqer that virtualflyer mentioned.
http://forum.xda-developers.com/showthread.php?t=1442988
to use that unroot guide your phone must have true s-off, to check if you have true s-off see this thread.
http://forum.xda-developers.com/showthread.php?t=1660228

Only problem I ever had was a burnt flash, but I really used the torch app A LOT, and usually with the Death-Ray setting on, lol. I bought 4 replacements on ebay for less than 5 dollars, change it myself and it's all good.

Dimitri Vladkov said:
Only problem I ever had was a burnt flash, but I really used the torch app A LOT, and usually with the Death-Ray setting on, lol. I bought 4 replacements on ebay for less than 5 dollars, change it myself and it's all good.
Click to expand...
Click to collapse
me too. but I don't want to replace it if I loose warranty while doing it... So I'll wait...

Mine has been great for the past couple of years! Had it since October of 2009 or thereabouts.

HTC sent me back my desire z repaired for the third time... Amazing build quality... Amazing customer service... Amazing HTC...
Not sure how much I'll stand this...

virtualflyer said:
HTC sent me back my desire z repaired for the third time... Amazing build quality... Amazing customer service... Amazing HTC...
Not sure how much I'll stand this...
Click to expand...
Click to collapse
What did you repair? How much did it cost?

My volume rocker is a bit mushy due to me abusing it too much, but otherwise my G2 is working great after 19 months of ownership.

Owning a DZ sins february 2010 and noticed the glass was a bit higher then other DZ's. A few months later I noticed dust under screen, wich has gotten worse since...
Also on top of the phone, near the power button. The housing is cracked.
Other then that I am verry pleased with my DZ up till now
Sent from my HTC Vision using xda premium

Related

Dead HD2 screen

Screen shows everything but touchscreen doesnt function. Occasionally does, then dies again. Have reflashed ROMs, radios etc. Always the same.
Anyone know what this means?
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
conantroutman said:
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
Click to expand...
Click to collapse
yes, I reckon I fried it by reflashing it too much.
I had to get an IPHONE (aaahhhhh) until the HDC Desire HD comes out. Dont like the look of WM7 (for the HD3) and think its a wrong move to buy another HD2 which is a year old (even though it has been the best device I have ever owned, especially now as I was dual booting it). I am feeling lost without my HD2.
i seriously doubt you overflashed it........
sounds like a lcd/digitiser fault...
sorry man
Well, so long my TMO-US HD2 ... dead screen as of tonight...
I just used the dam thing 2 hrs ago and everything was fine. Then it started getting stuck couple of times and finally dead as of 8PM Central time... URGH ... anyhow it is still under warranty and it is being replaced.
What I really like was T-Mobile service handling: it took me only few minutes (9 to be exact) to have everything setup. Told them I did Hard-Reset already - they verified liquid damage sticker (white color square sticker in the inner space of where battery is on the top of it - underneath camera and flash lens) and got it all taken care of by Tmobile Rep Stacy...
Very nice to see T-Mobile has stepped it up.
I am thinking about getting this one sold and buying another android phone - like desire HD or something... haven't researched prices and what not
It hardware problem I repaired mine by constantly pressing button and sliding hand on screen its a button prob or something under it
Sent from my HTC HD2 using XDA App

Should I send HTC my phone to fix the "loose hinge" issue

I know that there is a fix that one can do here shown in the forums. However, I do not want to dissect the phone. My phone is not rooted but I am not sure if I feel confident to send it to HTC because I'm not sure what is considered a "loose fix" to them so they might just send it back to me without any fix and I would have to pay for the charge.
I call HTC about it and they said they would check the problem out because I am still under warranty. Has anyone else sent their phones to HTC to fix the loose hinge issue?
it shouldnt really matter if the phone is rooted..... would it? I can't imagine that HTC would void the devices build warranty for software.
Noojin said:
I know that there is a fix that one can do here shown in the forums. However, I do not want to dissect the phone. My phone is not rooted but I am not sure if I feel confident to send it to HTC because I'm not sure what is considered a "loose fix" to them so they might just send it back to me without any fix and I would have to pay for the charge.
I call HTC about it and they said they would check the problem out because I am still under warranty. Has anyone else sent their phones to HTC to fix the loose hinge issue?
Click to expand...
Click to collapse
Lol real simple just complain to your mobile carrier. Make them replace you current phone. What mobile carrier are you on? T-mobile replaces phones with the simplest problem
Sent from my HTC Vision using XDA App
I got it from a 3rd party place though, not directly from Tmobile. Would I still be able to to so?
Noojin said:
I got it from a 3rd party place though, not directly from Tmobile. Would I still be able to to so?
Click to expand...
Click to collapse
Like what 3rd party? Since you didn't get it from t-mobile, t-mobile will say they won't reaplace and ask you to ask the place where you bought it from to fix it.
Sent from my HTC Vision using XDA App
What's the point in getting it replaced with another G2 that has the same hinge problem? They're all like that.
Newer models weren't fixed? Thats too bad. Anyways, I got it cheap on ebay. Of course, I can not send it back for a replacement. I hinge isn't as loose as I have seen others on youtube. Its just lying down on the bed is an issue for me. I called HTC and said its still under warranty and can possibly fix this if it is an "issue" to them.
monkey hung said:
What's the point in getting it replaced with another G2 that has the same hinge problem? They're all like that.
Click to expand...
Click to collapse
Mine is not loose my friend and I had this phone for 3 month now
Sent from my HTC Vision using XDA App
Noojin said:
Newer models weren't fixed? Thats too bad. Anyways, I got it cheap on ebay. Of course, I can not send it back for a replacement. I hinge isn't as loose as I have seen others on youtube. Its just lying down on the bed is an issue for me. I called HTC and said its still under warranty and can possibly fix this if it is an "issue" to them.
Click to expand...
Click to collapse
Lol don't send it to htc your just wastiing your time but it won't hurt if your try tho.
Sent from my HTC Vision using XDA App
Complete waste of time. I was emailing back and forth for about 3 months, got the issue escalated, then they came back and said NO, it is supposed to be like that. Ima have to resort to opening my baby up myself now,... just need to grow some bigger balls 1st !!!
Sent from my HTC Vision using XDA App
wileykat said:
Complete waste of time. I was emailing back and forth for about 3 months, got the issue escalated, then they came back and said NO, it is supposed to be like that. Ima have to resort to opening my baby up myself now,... just need to grow some bigger balls 1st !!!
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
hmmm. what I am confused about now is what the warranty covers? I can understand the warranty being voided if rooted. However, for accidental physical damages/ liquid(water) damage, what can you do with the warranty? I thought this would apply to phone defects. Tmobile even said that the early models of the G2 were defective. Its just weird that HTC won't fix it for you even if the issue is known from a larger perspective.
Send it to someone on this forum willing to do the spring replacement for you.

Just Received HTC Desire HD

well i was in a law suite with HTC for the issues i was having with my HTC Desire issues so i received a new desire hd for all the issues i went through even though HTC took a year to settle lol
so do you guys like your Desire HD
Congrats on getting the HD. Your going to love it. Im delighted with my one.
I got mine on 2 days back. I am loving it with Gingerbread sense.
Sent from my Desire HD
congratz.. now go to DHD dev and flash the gingerbread rom on it..
+1, then you never look back on your desire anymore
lol that statement is so true i cant put this phone down, lol as well i have not touched my iphone in days my buddy has a iphone 4 as well and he was blown away by the htc Desire HD i know the GPU is not all that but what i use it for it is amazing he just fell in love now he wants one
I must be the only person who doesn't love this phone, its not that I dont like it, its just that there seems to be a lot of issues.
I got mine on Saturday, it was a Vodafone UK upgrade, and coming to this from the orginal Desire has been a BIG DISAPPOINTMENT
The one thing I noticed as soonas I took it out of the box was the seemingly sharp edges around the screen area, the phone itself is sluggish and the screen can be very non-responsive, I cant for the love of all thats almighty get the HTCSense to work - in fact cant even create an account, cant download Locations, the GPS wont work because it says it cant find the satellites even when I'm outside, and the list just goes on.
I loved my original Desire and chose it over the iPhone 4 and thought this would be the next step up buy boy was I wrong. Chances are Ive just got a bad one, but its hasnt half dented my confidence in what I originally thought was a great brand.
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
It sounds like you got a bad one. You could try a factory reset and see if that speeds it back up to normal. If not I would suggest they change it for you. There are plenty of YouTube videos showing the normal (non-sluggish) speed. If your one doesn't match - ask them why it is so slow.
My 2 cents.
I would suggest the same as Grant Barker, sounds like you've got some kind of issuse!
Factory reset is always an good idea! ;-)
ulstersam said:
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
Click to expand...
Click to collapse
IANAL but distance selling reg's should cover this, you are entitled to reject the phone within seven days, personally I would speak with Phones4U as i have found them very helpfull in the past if no joy there try speaking to vodafone aswell.
But it does sound like you've recieved a lemon, even if I did find SENSE slowed the phone down over vanilla android.
1st thing I tried was a factory reset and to be honest, I think its made a blind bit of difference.
Thanks for the heads up people, I'll let you know how this progresses.
you will have to contact the company and explain to them u have a DOA
ulstersam said:
I must be the only person who doesn't love this phone, its not that I dont like it, its just that there seems to be a lot of issues.
I got mine on Saturday, it was a Vodafone UK upgrade, and coming to this from the orginal Desire has been a BIG DISAPPOINTMENT
The one thing I noticed as soonas I took it out of the box was the seemingly sharp edges around the screen area, the phone itself is sluggish and the screen can be very non-responsive, I cant for the love of all thats almighty get the HTCSense to work - in fact cant even create an account, cant download Locations, the GPS wont work because it says it cant find the satellites even when I'm outside, and the list just goes on.
I loved my original Desire and chose it over the iPhone 4 and thought this would be the next step up buy boy was I wrong. Chances are Ive just got a bad one, but its hasnt half dented my confidence in what I originally thought was a great brand.
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
Click to expand...
Click to collapse
Dont know what phone you got but got mine from orange Uk in november and guess what no regrets was going to buy iphone but no way Android + HTC = Pure domination over iphone
HTC suck DHD HD7 or Phone4u?
ghostofcain said:
IANAL but distance selling reg's should cover this, you are entitled to reject the phone within seven days, personally I would speak with Phones4U as i have found them very helpfull in the past if no joy there try speaking to vodafone aswell.
But it does sound like you've recieved a lemon, even if I did find SENSE slowed the phone down over vanilla android.
Click to expand...
Click to collapse
HI hi hi
I'm just on to leav HTC at all.
I've order DHD from ....dialaphone.com(phone4u)
Second day I just ask to cancel my order for poor quality of finish AL-housing and plastic sim cover was just realy beadly made!!!
After canceling it I've order HD7 from dialaphone.com(phone4u)
Same sh.t realy same sh.t.
Baterry cover, plastic frame with scratches and in the middle of screen big looks like somone try to pull it off.You can see parts inside!!!
Was canceled !!!
No HTC in near future! Nono!
Is this fault of HTC TW? or Phone4u UK is selling some sort of 2nd quality ****?
Welcome from the owners of SHD.
Sense is really nice, I think.
With other Nosense Rom's i took less pleasure to use my phone.
In addition, drivers included in HTC sense, allow the phone to be much less energy.
Otherwise, you must hack the kernel.
-jen94ek- said:
HI hi hi
I'm just on to leav HTC at all.
I've order DHD from ....dialaphone.com(phone4u)
Second day I just ask to cancel my order for poor quality of finish AL-housing and plastic sim cover was just realy beadly made!!!
After canceling it I've order HD7 from dialaphone.com(phone4u)
Same sh.t realy same sh.t.
Baterry cover, plastic frame with scratches and in the middle of screen big looks like somone try to pull it off.You can see parts inside!!!
Was canceled !!!
No HTC in near future! Nono!
Is this fault of HTC TW? or Phone4u UK is selling some sort of 2nd quality ****?
Click to expand...
Click to collapse
Dude u got some bad luck becuase my self i have no issues ya the battery cover is plastic so are many other phones just be carefull anyways good luck to u
see i used to hate HTC with a passion since the touch days there quality sucked with so many issues and out of no where look at them now all i can say is this handset just kills my iphone 4 in so many ways its like HTC its like HTC is taking a **** on apple now if only HTC can have internal memory liek apple then we are good to go
seanybiker said:
Congrats on getting the HD. Your going to love it. Im delighted with my one.
Click to expand...
Click to collapse
Me tooo Welome to the club!!
Got my desire hd as a tmobile upgrade and loved every second.with it expect for the usb charging.
Just make sure a factory reset is done if it running slow
Sent from my DHD

[Q] Mytouch 4g power button doesn't work

I've been using this phone for about four months brand new back in July. I was using my phone just perfectly yesterday with my power fully fuctional. Then it seemed like the button got stuck without a click and limited use, when i pushed down really hard. Now it seems like it feels like it did normally but now it does't work. My phone died and i tried to power it back on and nothing happened. Please help!! ):
The phone is borked. Call t mobile. They should send you another one.
The power button isnt something you can work around. And you might be able to fix it if you cracked the phone open....but why void the warrenty when they will give you a replacement now?
Faulty Power button is apparently on their list of known issues with the mt4g. I had to replace mine as well over the summer.
Sent from my HTC Glacier using xda premium
RAF_BYS said:
I've been using this phone for about four months brand new back in July. I was using my phone just perfectly yesterday with my power fully fuctional. Then it seemed like the button got stuck without a click and limited use, when i pushed down really hard. Now it seems like it feels like it did normally but now it does't work. My phone died and i tried to power it back on and nothing happened. Please help!! ):
Click to expand...
Click to collapse
You don't need to press it very hard..I have never had any problems with it.
My power button has been hard to push for a couple months and I finally decided to call in cuz my year is almost up. After being hassled and having to call three times, I'm somehow getting a replacement (this will be my 4th MT4G in a year) and also a new phone for shipping costs, $5.99.
I picked the Amaze, but I'm not certain on it and can trade it if I want. If you had to pick a new tmo phone right now, what would you get?
And also, call tmo and keep telling them you're not happy. Worked for me...
Sent from my HTC Glacier using XDA App
RAF_BYS said:
I've been using this phone for about four months brand new back in July. I was using my phone just perfectly yesterday with my power fully fuctional. Then it seemed like the button got stuck without a click and limited use, when i pushed down really hard. Now it seems like it feels like it did normally but now it does't work. My phone died and i tried to power it back on and nothing happened. Please help!! ):
Click to expand...
Click to collapse
Just a few questions are you rooted, if you so what are you running. I had an issue where my home key stopped working,I just restored an old back up, an it worked after that. Try fixing permissions.
If I helped, give thanks, if you please.
........Death before dishonor........
eliasadrian said:
My power button has been hard to push for a couple months and I finally decided to call in cuz my year is almost up. After being hassled and having to call three times, I'm somehow getting a replacement (this will be my 4th MT4G in a year) and also a new phone for shipping costs, $5.99.
I picked the Amaze, but I'm not certain on it and can trade it if I want. If you had to pick a new tmo phone right now, what would you get?
And also, call tmo and keep telling them you're not happy. Worked for me...
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
The Amaze or Sensation are the direction I'd go. I'd probably steer toward the Sensation just because it's a little older and the rooting hacks have been found (not sure if they have for the Amaze yet) and because there's a CM7 available for it that's not perfect, but it's supposed to be good enough for a daily user.
I don't know how you pulled that off. I've had my MyTouch for 3 months and am already on my 4th one and they refuse to offer me anything but the 4GSlide, which I REALLY don't want with the thicker chassis and smaller screen. Plus I hate slidey keyboards.
Skipjacks said:
The Amaze or Sensation are the direction I'd go. I'd probably steer toward the Sensation just because it's a little older and the rooting hacks have been found (not sure if they have for the Amaze yet) and because there's a CM7 available for it that's not perfect, but it's supposed to be good enough for a daily user.
I don't know how you pulled that off. I've had my MyTouch for 3 months and am already on my 4th one and they refuse to offer me anything but the 4GSlide, which I REALLY don't want with the thicker chassis and smaller screen. Plus I hate slidey keyboards.
Click to expand...
Click to collapse
They're getting there with the Amaze, no s-off but there's.ROMs and kernels...hopefully the dev scene grows.
I'm amazed it happened, too. I've been with tmo for like 12 years, but they also put the whole contract (5 lines) in a new 2 year, without telling me, ha. I think I told them about ten times I wasn't happy and that they needed to make me happy, so they finally did.
Sent from my HTC Glacier using XDA App
I just called on Friday... Offered me a sensation & I took it. Will be here Monday. I loved this phone but have touchscreen responsiveness issues. I figured I'd take the sensation & if I don't like it, they have a higher resale value than the glacier. Gonna miss these forums & AMAZING devs tho...
Sent from my HTC Glacier using xda premium
cbutt said:
I just called on Friday... Offered me a sensation & I took it. Will be here Monday. I loved this phone but have touchscreen responsiveness issues. I figured I'd take the sensation & if I don't like it, they have a higher resale value than the glacier. Gonna miss these forums & AMAZING devs tho...
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
It might be a grounding issue for the screen, which is fixable. Are they making you send your mytouch 4G back?
Sent from my HTC Glacier using XDA App
Yes, I'm sending it back. This is my 4th or 5th phone in a year... I tried that grounding thing with the pin/foil, nothing seemed to work. I took the sensation figuring if I hate it, I could sell it for more or trade + cash for something I'm into... Naturally the steps I'm taking are: open box, root phone, enjoy.
Sent from my HTC Glacier using xda premium
Best of luck to you. Development is rocking and rolling for the sensation from the looks of the dev forum.
Sent from my HTC Glacier using XDA App
You can find power buttons ways here :
http://himax.ca/?p=96

Sony SAT returns my phone.....they broke a lot of things...

After one month sony sat Stella in Madrid returns my xperia Arc by mail. They have repaired the crack near the sensor, but broken a lot of things:
- Dust in the screen under the cover, and glue marks.
http://imageshack.us/a/img706/1636/mg1040p.jpg
http://imageshack.us/a/img5/3789/mg1041g.jpg
http://imageshack.us/a/img20/9369/mg1042g.jpg
- Earspeaker sound distorted
- I can´t see one of the two leds of the keys.
http://imageshack.us/a/img20/6620/mg1044z.jpg
- A bad tightened screw don´t let me close the battery cover properly.
http://imageshack.us/a/img689/9900/mg1045.jpg
Probably i will buy a new phone, very upset with my arc and sony
Send it back then with a letter of complaint.
Sent from Myushi
XperienceD said:
Send it back then with a letter of complaint.
Sent from Myushi
Click to expand...
Click to collapse
Absolutely.
Post updated with images
jlmcr87 said:
Post updated with images
Click to expand...
Click to collapse
I would have got straight on the Phone and it would be on the way back already!
Yes,return it back to sony ,shame on the technician who worked on it !!
OMG, return it asap. What a service...
This is why I do not want to send my arc back. I'd rather have a crack than this poor service.
But I should not have the crack!
Definitely raise a complaint!
Sent from my LT18i using xda app-developers app
really sad
This is old finally my phone is ok but after sent it twice and after waiting 40 days..........
jlmcr87 said:
This is old finally my phone is ok but after sent it twice and after waiting 40 days..........
Click to expand...
Click to collapse
nice. that just shows how many soppurt they got for our old devices.
i think i´ll stay away from sony from now. they´re producing more devices as they can handle to do good software updates. even in our updated 1.13 ICS release the notification led is not working and our device is over 2 years old now.

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