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When I purchased my AT&T galaxy tab, I was told that it would come with a $50 media hub credit from Samsung. After playing with my galaxy tab for a few days, I decided to take advantage of this credit and registered my tab on the samsung website as instructed by the film on the front of the tab. After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
I proceeded to call the AT&T store where I purchased the tab, but was directed to Samsung. Samsung then told me this was an AT&T problem and I was transfered from representative to representative numerous times. After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
The next day I got a number for my tab and called Samsung again and asked for level 3 customer service. The representative told me to send an email to this address: [email protected], give them the information associated with my registered tab (including the phone number), and ask for the "gift code". The next morning I received a response to my email, however it said that the promotion is only available to Sprint customers. I talked to an AT&T employee and they said that this also applies to AT&T customers.
Is anyone else having problems receiving this code as I am? If so, I would be grateful for their assistance if they have managed to received the media hub code.
Thanks.
Do you have proof of this promo if so threaten to complain to the us equivelent of trading standards to ATT and samsung
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Yes, I have proof. AT&T also confirms that it applies to their customers that have purchased a galaxy tab. I will try calling them again and complaining.
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The plastic cover that is on the phone when you take it out of the box says
$50
Media Hb Movie
Rental Credit
when you register your Galaxy Tab online
at www.samsung.com/register
I registered my tab at that exact url, but I was never sent a code. I even pointed it out to the samsung people and they didn't know what I was talking about.
Sent from my AT&T Galaxy Tab using XDA App
If u registered u will get a txt with code for ur 50$ credit at mediahub.
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How are they going to text me? They never asked for my phone number when I registered.
Sent from my AT&T Galaxy Tab using XDA App
Hmmm, I cant even get Media Hub to work with the T-Mobile tab with jj4 firmware.
caveman999 said:
After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
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According to the website, the above response is correct regarding not being eligible.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
pgh1969pa said:
According to the website, the above response is correct.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
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Thanks for the reply. I have a data plan and a phone number associated with my tab now. What would you suggest that I do? I don't think I can re-register my device and Samsung customer service is awful.
Can't necessarly blame Samsung although AT&T or Samsung should've clarified the terms and conditions when you called them. On the other hand, its always on you to check out what is required before you jump. Since you did things out of sequence, the next step would be to contact Samsung. Actually, you may not have to do anything but wait. Give it 48 hours to see if there is some automated cross-check between the two that sends out the emails. If you don't get the email by then, call Samsung since they manage the promotion. Be patient with them and explain.
caveman999 said:
After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
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Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
agentdr8 said:
Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
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Thanks, but I just checked the email again and it wasn't in that spot either. Ill try calling customer service again.
I have a sprint tab and soon I got it in mail nov 12 and turned it on my tab was activating then when it was done I got a txt with my code.
Sent from my glorious Galaxy tab
If you have the option, return the Tab and repurchase it!
Sent from my GT-P1000 using XDA App
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
caveman999 said:
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
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I can verify this works. Just got my code. Thanks
So easy even a caveman can do it.
If you pre-ordered your S3 over the phone directly from AT&T via 611 or 1-800, you must accept the terms and conditions (contract) via email digitally.
They didn't require this before, but now if you don't accept it, they will not even process the order and they will cancel it!
I pre-ordered last week and my order status never pulled up the S3 order. I called today and it turns out the rep forgot to send me the terms and conditions email to accept it digitally. Now my order has been processed with an official order number.
I just wanted to warn anyone in case they never got an order number and has been wondering wth is going on lol.
Good info, thanks for sharing
does this apply if you preordered from Amazon..i preordered mine via Amazon and havent received any email from ATT.
Edit: Nvd just saw u said if ordered over the phone.
I don't remember signing anything at the store and I see my order with an order number online.
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This is for any orders placed over the phone aka 611 or 1-800
Ah.
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Tomorrow im meeting up with a person to trade a iphone 5 for their Galaxy s4. We are meeting up at a at&t store and I wanted to ask you guys a question. Can a at&t rep at the store tell if the phone was reported lost or stolen? If it wasn't, is it possible for the person to report it stolen afterwards? What can I do to protect myself from this happening? Thanks in advance.
ahfu25 said:
Tomorrow im meeting up with a person to trade a iphone 5 for their Galaxy s4. We are meeting up at a at&t store and I wanted to ask you guys a question. Can a at&t rep at the store tell if the phone was reported lost or stolen? If it wasn't, is it possible for the person to report it stolen afterwards? What can I do to protect myself from this happening? Thanks in advance.
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This has been a hot topic lately. There are a few threads about this, blacklisting a phone.
They can verify it isn't stolen at that moment, yes. But, they will not transfer ownership or notate the account. The person that bought the phone can report it stolen the next day, week, or even later than that.
You can't really do anything to protect yourself from this. AT&T also shares that list with T-Mo so the phone is blocked from both networks. Only the original owner can lift the ban.
Unfortunately this has made buying and selling a phone second hand a lot harder.
Sent from my SAMSUNG-SGH-I337
quarlow said:
This has been a hot topic lately. There are a few threads about this, blacklisting a phone.
They can verify it isn't stolen at that moment, yes. But, they will not transfer ownership or notate the account. The person that bought the phone can report it stolen the next day, week, or even later than that.
You can't really do anything to protect yourself from this. AT&T also shares that list with T-Mo so the phone is blocked from both networks. Only the original owner can lift the ban.
Unfortunately this has made buying and selling a phone second hand a lot harder.
Sent from my SAMSUNG-SGH-I337
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Thank you. Hopefully all goes well. Im going to do it only because he's giving me the receipt and offered to give his home address so I could meet him there. Wish me luck..lol
Verify (with drivers license) names on at&t accounts and that the s4 is actually on the account with a manager. Do this in addition to the written receipt
xBeerdroiDx said:
Verify (with drivers license) names on at&t accounts and that the s4 is actually on the account with a manager. Do this in addition to the written receipt
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good answer boss, we have seen to many of these. And he also needs to be careful.
TheAxman said:
good answer boss, we have seen to many of these. And he also needs to be careful.
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I wish Att would do something to help protect people from this new scam. I bought a s4 off swappa for a great price and I had the same concern. I took the chance since I pay for it with paypal and the guy had good feedback and he had other phones for sale. At least this way I have documentation that I bought it.
Sent from my SAMSUNG-SGH-I337 using xda premium
Do the transaction at an att store. It will be documented in there system eliminating the ability for them to falsely report it lost or stolen
BEAST......... that is all
Just got back from doing the trade. Seemed like an honest guy, he gave me the receipt and had no problem showing me his license and waiting out the process at the at&t store. Phone was never activated on his account, he paid full price for it. Even swap and all is well. I was still nervous so I took a pic of his license and even his license plate just in case but I dont see any problems going foward.
When I got my S4, the att rep noted the other persons account.
Sent from my SGH-M919 using xda-premium
Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
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HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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I am not sure what firmware, it is at the office at the moment.
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
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Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
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HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk
HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.
Have you called AT&T about it?
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HORiZUN said:
Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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No, I was thinking of bringing it to the store and seeing what they say about it.
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
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No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
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I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
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Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
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I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.
DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
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I figured as much. It is just going to sit in the filing cabinet for now then.
[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
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ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
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I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
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Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
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I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
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As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.
Even i ordered from outside the US and faced this issue several times. Try what i said.
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This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
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