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I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm
roydok said:
I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm
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it gives me goosebumps!!!!
Mine is cracked.... in 3 zones.....one month of life......
Same here...a little crack near WiFi button. Have no clue where did it come from...
Same here....i have a crack above the volume button and one that started at the wifi button and is now all around in the front by the end button (WITHOUT DROPPING IT). It seems that a second crack is starting by the wifi as well!!! I am sooo disapointed in the build quality and after spending 500$$ and 2 months of ownership i am looking for my next phone...PALM----> very disapointed
Mine is cracked in 1 zone, bad product, 1 month
I found another split underneath the button of the volume
:'(
I had a crack from the display to the volume button and from there to the back, separating the small bar left of the volume bar. You could easily lift it with a fingernail. Unfortunately i dropped mine two times (on the street >.<) so it was pretty torn, but sending it back for repair to amazon, complaining about the crack and hinting at the reports about these cracks, they gave me a full refund and i took that and bought a htc touch 3g...i am much happier with that phone, 100+ better ootb experience...
Palm Treo Pro: say no to cracks!!!
I purchased my Palm Treo Pro on March 15th, 2009. Like many of you, I was excited to purchase this phone. Also like many of you, during my research of the phone, I came across numerous sites listing the spontaneous body cracks which appeared on the phone after a disturbingly short period of time.
I thought to myself, "I'm very careful with my phones...surely my being cautious will prevent any cracks from developing on the phone, unless I drop it, sit on it, Doc Brown distracts me and I accidentally leave it on top of the DeLorean as I approach 88 MPH, etc."
So as I'm leaving work yesterday, I pull my phone out of the case...and there are two cracks! Both cracks are located right above the send & end buttons. I couldn't believe it.
Now, many people say they baby this phone, and I am no different. It wasn't even a month! I contacted my retailer who, very nicely, pointed me towards contacting Palm directly. After getting transferred a couple of times, I was finally connected to a Palm CSR named Laura.
Since I was in customer service many years ago, I know how tough it can be and I didn't want to lay into her. I know firsthand how much it sucks to deal with pissed-off customers when you personally can't control what happened to them, nor the company rules which you have to abide by. So I was nice!
Laura asked for my name, if I had contacted Palm previously, the serial number of the phone, etc. She then said my phone would be repaired under warranty, but that it would take 3 ( as in the number directly following "2") weeks to get my phone back. Three weeks! Naturally I was taken aback and asked, "why is it going to take that long?!??!" She said that Palm is currently in the process of upgrading their repair capabilities and that, unfortunately, was the reason for the delay.
After talking to her for a bit longer, I realized that I wasn't going to get to anything further from her. She said Palm would send me an email within 24hours on the return instructions.
I have an older back-up phone in case of emergencies, but Palm doesn't know this, and many people don't have the luxury of a back up phone. Clearly I had enough money to buy a high-end phone in the first place, so it's not the end of the world that my smartphone has cracks in it. On the other hand, I'm not wealthy and I worked hard & saved so I could buy this phone. My last smartphone - not the backup I mentioned - was a T-Mobile Dash. I loved that phone and it sucked that it got stolen from the gym. I sat on, dropped, & accidentally stepped on the Dash, and the only visible damage was a few scuffs on the battery cover. And this is after 2 years of use. Now, I've had the Treo Pro for less than a month, have babied it, and cracks have already developed on the body?!?!? That's not right.
I'm going to contact Palm again today and see if I can't get higher up the corporate chain to speed up the repair/replacement process. I'm also debating whether or not this is even worth my time since I may receive a replacement with the same faults.
I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.
Buyer beware?
acidhax said:
I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.
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I was reading on another major Treo site that it seems certain batches of the Treo Pro are suffering the most cracks. I'd have to conduct my own research before I'd call that the gospel truth, but it doesn't seem too far fetched. As far as TP's in Canada, I'm not sure what batch/week number they are, so hopefully Palm had already weeded out the design flaw with Bell's Treo Pros - and I feel it's safe to call it a design flaw at this point with the dozens of compelling testimonials I've read.
I too had the Pro with creaky case syndrome.. that advanced into cracks in the same places ppl have been talking about. I traded it in for a new one... and it started creaking slightly again. So, I bought a frkin case and now i don't think about it... that much. The Seido case is really nice tho.
Mine cracked in several spots after two months of normal use. I sent it back to Palm and they fixed it...bummer it took them 5 weeks Worst customer service experience ever.
I had my palm pro for two months now...If I didnt read this thread I would've never examined my device...In the back of my mind Im thinking not my phone...Well I discovered a hair line fracture above my wifi button...Ive been using an Seidio Innocase II since week one...Im speechless...
Cracks
I am a Treo Pro user from Bell Mobility in Canada and have had it round about a month now. After a good close inspection I find no cracks yet. Hopefully I won't!
Mine cracked after 1 month of use. Near power button.
Cracks on Treo Pro
Palm Support is the most unsupportive support I’ve ever seen. Having a Treo Pro I don’t recommend it.
I found cracks on my Treo Pro device less than in one months after using it. It wasn’t bogging me until the body started piling off next to the cracks and falling apart. Now I have a hole on the body of the phone. I was trying to buy a new shell for my phone from Palm. Guess what? It costs 199$ to get a new shell from Palm. They just do not sell shells. It was a bad choice to buy Palm.
Well...today, for no reason whatsoever, my speaker went dead. it had been crackling (a few other threads about that) but suddenly, no sound. loud speaker works fine...infact everything else too...
so, it's off to get a new speaker put in right now with HTC (5 day workaround...like that is going to happen)
but i'd like to know if anyone else has been having issues with Speakers dying on them/crackling. I am considering taking it up with HTC if there are a few people who seem to have the same problem(s). (i got them to give me a brand new mTeoR 3 years ago because of the joystick not working properly...you just have to complain/petition enough!)
Sorry to hear this!
Are you doing this through insurance.
If not, would you mind letting this guy know what steps you took to initiate your repair?
Thanks!
The faulty speaker seems to be a common problem, I had my phone replaced because mine was crackling too. I went to the store where I got the phone only 2 or 3 days after I bought it and after demonstrating the issue they gave me a new Topaz right away.
mine has been in the service center 3times and today i sent it again.
firs time the phone wouldnt connect to the computer. they replaced the board.
got it back and the phone was scratched. sent it in again and they replaced the digitlizer and outer housing. got it back and there was a shadow when i took pictures. this time i sent it in and i mentioned that there was a lot of distortion when the earpice was in use. i told them to replace the phone and they told me that htc is not a company that replaces phones. seriously i will never buy an htc phone again. this my first time and i actually liked it more than my iphone but with all these problems the iphone is simply better. if you have owned an apple product you will know that if they cant fix it they will replace it.
shayan.k said:
if you have owned an apple product you will know that if they cant fix it they will replace it.
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whilst i agree with many of your other points regarding HTC customer service (they treat the devices like crap) i have to point out that your comment regarding apple is FALSE.
I had BOTH my ipods (older generations) returned to me with new hard drives in, but brand new scratches all over them. Apple gave me so much grief, i swore (at them/to myself) never to buy an apple product again.
as my post above says, my Diamond has gone in to be serviced (in the UK, although i live in Germany...sigh) so i will comment on how that goes when the phone is returned.
ALSO: HTC *did* replace a phone for me once (after i faked a story about leaving the country soon, and needing the phone NOW! )
Drag-On said:
whilst i agree with many of your other points regarding HTC customer service (they treat the devices like crap) i have to point out that your comment regarding apple is FALSE.
I had BOTH my ipods (older generations) returned to me with new hard drives in, but brand new scratches all over them. Apple gave me so much grief, i swore (at them/to myself) never to buy an apple product again.
the thing is that i live in the usa and i have told htc many times to replace the phone because they cant fix it + its cheaper to just replace the device rather than mess around with it and replace all the parts one by one.i also told them that dust was getting into my screen and when i received the device the dust was still there. my iphone had this problem and i took it to apple store and they just gave me a new one( non referbrished) i don't know how apple treats costumers out of usa but here they treated me much better then any company.
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2 weeks ago to the day, I accidentally dropped my HD2. Nothing major.. I was actually sitting down when it happened, and the phone bumped my ankle then gently bumped the floor.. no big deal right? (It has a hard shell protector). Well, then as the phone flipped over, it bumped the edge of a table leg and damn! Four hairline cracks on the digitizer. And no more functionality though the LCD was fine and the phone was working but locked with no way to unlock it.
So, I weigh out the cost of repair vs. replacing it all together. Ultimately, it was cheaper to repair the screen.
Here is what blew my mind! Keep in mind that I am in Canada, I purchased the phone (T-Mobile Branded) on the 'net, it's unlocked, tweaked, and therefore there is no warranty.
So, on 04/01/2011, I contact HTC USA. To my surprise I actually get an American on the phone not some call center in a third world country. Wow! The person totally has their act together and in less than 10 minutes, I have a quote for the repair. Wow again! The rep explained everything in detail along with the mandatory disclaimers and while they were finishing up that, I'm receiving an email with all the necessary details and an RMA and Case number and shipping instructions. Wow yet again!
04/02/2011, I send the phone to the repair center in Texas. By 04/05/2011 at 10:50pm the phone has arrived at the repair center. The next morning, I get a call from HTC confirming the damage (which I knew), and they simply want a yes or no to go ahead with the repairs or not. By the afternoon, I have a FedEx tracking number, the phone is fixed and it's on its way back to me in Canada. Wow one more time!
04/11/2011 FedEx is at my door with my phone and HTC picked up the return shipping. Well.. you guessed it! Wow!
I am reconfiguring the phone back to the way I had it prior to sending it as I write this. It had been hard reset to factory spec which if fine and to be expected since they likely run various diag after repair.
So, for $120.00 + $25.00 Shipping, my phone is working again!
There's a case study for keeping our companies and their support centers on North American soil. There are dozens of companies I could list that should be taking notes. 8)
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
The whole repair process was nine days including weekends which I think is darn good!
That said, I was without the phone/device for 2 weeks. Talk about withdrawals! LOL!
Amazing how reliant we become on these devices. I use it to manage my daily activities for 3 businesses, 1 job, and my personal life/activities. I was on the verge of anxiety at times! Hehehehe!
At least I had my trusty HTC 8125 as backup and while it cannot connect to my cellular provider's network for phone/text/data, at least I had my calendars, tasks, notes, and contacts but I'll tell ya, talk about feeling tethered to a land line and out of the loop.
Yep, it just got HardSPL 4, my preferred radio flash, BsB, Total Commander, and a few other goodies back on and is now syncing with my Desktop and Exchange. d'-'
T-Macgnolia said:
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
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It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
Yeah, fair enough however, in Canada, the phone is not even available therefore my options were a bit more limited to purchase a new phone through a system where there is a little more security in knowing that if it turns out to be a bad deal, the purchase it covered. i.e. Buyer Protection from eBay or anything like that.
It's not like you can hop on a local Craigslist up here and find them readily.
So, the replacement cost for a whole phone was much higher, and the repair was the way to go.
coldest~~~ said:
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
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You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
Sorry to hear bro!
Heck, they even confirmed parts availability while on the initial call just prior to setting up the RMA. Maybe I just lucked out.
I work in the IT field and deal with all kinds of this stuff all the time and it has been years since I encountered this type of competence and efficiency. Don't know what else to say.
Have you checked out the Motorola Atrix?
http://www.motorola.com/Consumers/U...d-Services/Mobile-Phones/Motorola-ATRIX-US-EN
This thing looks cool! Watched several segments on it during the CES show back in February. My only question or disappointment was in all the promo vids from the CES they were touting Android 3 Honeycomb however at the Motorola site its tech specs list Android 2.2.
Good luck in your search!
lukesan said:
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
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thx for the headsup JayG!
Well lets say that I do the same work as you and do escallations and process realignments. If I could have a go in this whole thing .....
The Motorola looks interesting but try to find one in Europe.
I very agree with your assessment of HTC. My story is one better. I had bought my phone (HTC ELFIN P3452 TOUCH) in India. It had some battery charging issues and when on a whim I finally contacted HTC US, the lady told me that the warranty on the phone had expired 5 days back. I politely requested her if there is something she could do. She came back a few minutes later and told me she will take the phone as under warranty, but she will have to get back to me after figuring out where I should be sending the phone for repair as they figured HTC touch is not serviced anymore. I did not get a call back for 10 days and then I called back and explained my situation again and the previous call to a totally different lady. She gave me an RMA and asked me to ship to their TX facility. I got the phone back with brand new board in a week. But then I noticed a crack in the body. Since now the phone was under a 90 day warranty, I called back and explained the situation. They gave another RMA and so I sent it back. another week later, I get the phone back and it was brand new everything including the LCD and the phone. New IMEI.
HTC is top notch. So my current phone is HD2 and backup phone is Touch.
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
bbmaster123 said:
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
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Well u are not in USA. I had couple of devices with this deffect fixed under warranty even when warranty was expired. Call the consumer support number in your country and talk to them and tell them u have done your homework and this is a well known deffect and it should be taken care by them. Or wait maybe they will call.I never deal with carriers in this situation s call directly the manufacturer. Good luck.
Well, its been a while now, and it looks like I may have to send the phone to HTC since Bell are a bunch of ********. I eventually got a call, but it wasn't from the repair center, it was from USA's tech support, and the gentleman told me he had no idea what was going on, and that he couldn't help me at all, nor could he offer any type of recourse, or contact information for someone that may be able to help. I am very displeased as you can probably see. Anyway, I wrote HTC a letter complaining about their service. Here's what I wrote to them for your amusment:
Hello,
I recently sent my phone in to repair it's camera that wasn't working correctly. I was denied the repair, citing physical damage (I have documentation from the Bell store stating otherwise) and the device has now been marked down to be shipped back without the repair, when I did not give my consent, nor talk to anyone who had any bit of control over the repair process. I am very displeased at the service that has been given to me, as well I do not appreciate being lied to, or cheated out of the repair I am entitled to.(the phone's camera issue is a widely documented factory defect, just search Google or call HTC about the m7 pink camera issue). As well, I am appalled at how Bell has tried its hardest to evade my asking for help, instead pointing fingers at other divisions of the company and telling me to go talk to them. And finally, I would have liked to call the repair center, or visit the facility directly as I understand it is fairly close to me, but the information I have been seeking was kept secret from me. If you listen to the recording of the support call I made last week, you will hear the agent telling me that the company actively tries to withold this information.
I WANT MY PHONE REPAIRED. Not returned defective. If my phone is returned defective, you can be sure I will not renew my contract with Bell, ever.
Brandon Benyacar
I can only hope they read this letter sooner than later. Anyway, that's my repair experience so far. Lesson learned: Don't by a phone right away, let a few months go by and see if any major problems turn up. also, note to self: Buy extended warranty.
I may post one more time if anything else worth sharing happens. Have a good day everyone!
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
PandorasNL said:
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
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Glad to hear everything worked out for you. I contacted HTC a few days back and explained what happened and they said they would be happy to repair my phone at no cost, and agreed with me about Bell's repair process being all sleazy. I just need to wait until my phone gets shipped back from Bell's repair center first.
I think I read somewhere that sometimes HTC will put in a higher quality camera module. do you notice the picture being better than the original? (before the purple tint started)
I really don't want my phone to be swapped for an m8, I like the m7 better. slightly smaller, capacitive buttons, and a more symmetrical speaker grille. Not to mention its super easy to s-off. though I might not mind if they give me an M9! HAHA
well, its been about a month, and after much trouble, I finally got my phone fixed. See, When I got my phone back from Bell, HTC told me to ship my phone to a company called Futuretel, located about 15 minutes from where I live. I shipped it, and a few days later, received an email claiming that the repair would not be covered under warranty, and would cost me $226. they also have a policy that requires them to replace both the camera, and the motherboard at the same time, hence the price.
Their first claim was that my H-Boot date on the bootloader screen tells them that my phone had been tampered with. I did install custom firmware, but I flashed it back to stock, with the date showing January 29 2014, before I even bought the phone(not that they would know that) so I called them out on their claim. Then, they disregarded that claim, and now stated that since was that since my phone was S-Off, I was not entitled to a repair. Everything else on the phone was stock, bootloader locked, tampered flag removed and status showing locked.
talking directly to Futuretel was futile, so I called HTC and explained how refusing a defective hardware warranty because of S-Off is like ford refusing to replace your faulty transmission because you changed your headlights. The two are completely unrelated (unless your mechanic REALLY sucks I supposed). They agreed, but still wouldn't fix my phone.
My father, who isn't really a lawyer, but knows quite a lot for an average guy, wrote up a legal document for me to sue HTC. This isn't his first lawsuit, so he knew exactly how to write it up properly and file it into small claims court. I sent a copy over to HTC, and the next day, they offered to pay for the repair. It probably just wasn't worth it for them to fight it, so they gave in.
I also let HTC know of all the horrible reviews and complaints of this repair facility, with many of the stories online ending in either ridiculous repair costs, refusal of repairs for stupid reasons, or devices being returned with additional damage. HTC said they would do an investigation on this facility. that being said, Futurtel repaired my phone in 2 days time, and returned it in the same condition it left (actually, slightly better condition, my power button was losing its black paint, and they replaced it. small, but good attention to detail).
I powered up the phone to 5.0.2, and firmware version 7.17.666.7 which I believe is the newest version (a google search produced no results). They also replaced my mainboard, so everything was stock, and I had a new IMEI. tested out the camera, and its a night and day difference. Now my pics look the way they were meant to look. Once again, I am a happy customer.
I hope my experience inspires others to fight back, know your rights, and don't take no for an answer. I would love to hear other people's success and failure stories, especially ones pertaining to this pink camera issue.
Now onto installing insertcoin's sense 5.5 ROM. I just like it better than sense 6!
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
santhoshr said:
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
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Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
Semseddin said:
Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
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the flash helps(thank god its even there), but still, video in low light is practically unusable.
It's not acceptable that HTC can get get away with this(though I found it had more to do with the repair facilities), and you should fight it if you've got the time, especially now that they have introduced that "oops protection" this for the M9. If they can replace an M9 at no charge for dropping your phone onto concrete, then they should at least be able to fix their own factory defect. Even if its out-of-warranty. Its what I believe is fair.
by the way, after they fix, not only are the pictures not pink, but they're less grainy now, and they're not washed out.
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
anilkapoor9 said:
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
Click to expand...
Click to collapse
Do you really think our phones are designed to withstand below zero temperatures? This is a terrible idea which is most likely only a temporary fix (if your phone survives it).
While not a true "fix" I just edit the effected pictures and add an effect to them. 2 of the effects work well to remove the purple haze in pictures (depending on the picture each effect works better than the other). Not perfect, I understand, but they come out looking quite good.
After seeing so many posts about how terrible Sony's customer service and repair centers are, I was determined to find a fix for my phone and only come crawling back to Sony as a last resort. Here's what happened:
The top speaker of my phone became much quieter than the bottom speaker. It was only playing sounds at less than half the volume of the bottom speaker. I tried rebooting, resetting, and using Sony's PC companion to repair and reinstall new firmware. Nothing worked. I called Sony support (USA) and told them all of the above. They gave me an RMA#, I mailed my phone to them, and prepared to wait up to 14 business days. Surprisingly, my phone was returned to me in just 7 business days, which meant it spent 6 of those days on a truck an only 1 day at Sony's repair facility in Texas.
The phone was packed very nicely and came with a single piece of paper listing the parts that were replaced. The list basically included the entire exterior of the phone (front, back, and all four sides). It looks like a brand new phone! I turned it on and to my disappointment, they had upgraded my phone from 4.4.4 KK to 5.1.1. LP. I had intentionally stayed on KK because of the battery life and greater control of notifications. I figured this was no big deal though because I could just flash the backup I made before sending in the phone for repair. But another surprise - the phone is no longer rooted! Well, at least the top speaker works properly again. It's so loud, it made me think speakerphone was turned on the first time I made a call. Didn't realize how bad it had become...
(3) Takeaways from this experience:
1. Sony honored my warranty despite the phone being rooted
2. Sony repaired my phone to a like new condition
3. Sony did this in less than a week
Now it's time for the next test - how long can I use the stock ROM before I can't take it anymore and root? I give it about a week...
Had the same experience, and same issue about the earpiece actually, among others. It took them only a few days and it looked like they sent a brand-new phone.
Sent from my GT-I9100G using Tapatalk
They sent mine back in the same box, by itself, and the problem with the audio port happened again after one month.... Probably that USA support is better than UK
I bought the extended warranty when I got my Z3 Compact from the Sony store. Headphone jack issue came up and I called Sony support. They were going to send me a replacement phone in a couple of weeks. I got a call one week later saying they were out of stock on the phone but offered to send me a check of $529.99, the price I paid for my phone and also keep it. Needless to say I took the offer and I now have a Z3C that I bought for $79. In the US btw.
I also had a success story with their service :
my front screen was separating itself from my phone slowly but surely. So I had a gap of 1mm between the screen and the body of my phone at the left top corner. So I emailed them, they told me to sent my phone to the repair center, I did it (had to pay the post fee) and it came back with three sheets of paper with all the stuff they replaced, from the glass to the plastic corners including the SD card holder and the flaps and a lot of small stuff (like small screws)
They were pretty quick, quicker than the delivery (they used DPD, but those are sooo bad, awful.)
NB : I first unrooted my phone before sending it back.
PS : on a side note, do you have any figure concerning the battery life of 4.4 vs 5.1 ? I'm a SlimRom user and I find that battery life was better a year ago, but I'm not sure if it's just subjective or if it's actually the case. I'm also unsure whether I wouldn't be better off if I were on real stock Rom, because I noted that I'm loosing a lot of perf with SlimRom (Antutu dropped from 51k to 38k, e.g)
I purchased mine from ebay and i think the person selling it knew of the sudden death issue that was causing a lot of issues with this phone. I was unaware after purchasing but soon found out after my phone wouldn't turn on and would randomly turn off. I did some research on the issue but could never resolve as it had a bad chip or something, i forget. I looked into the warranty & it was still under warranty (don't think the person who sold it knew the phone was still under warranty) i sent it in and they replaced it with a brand new phone. I bought it cheap on ebay & got a brand new phone out of the deal, so i'm quite pleased to say the least.
i sent my phone to sony twice with single warranty.. and for the second time the phone was unlocked.
Sent mine in 1.5 weeks ago because the vibration alert wasn't working correctly anymore - mechanical issue. Would work for a while when applying pressure to the phone at a certain point so obvious loose connection.
Got it back, issue fixed.
Mate of mine has a faulty audio jack. I had made him a little guide what to do since I did the process before. Might as well share it here. We live in the Netherlands.
Hi,
These are the steps you will have to do to get your phone fixed. Good luck.
1. Make an account on this page
https://account.sonymobile.com/nl-NL/#/signin
2. Find your IMEI number of the phone. This you can find*
Settings>About Phone>IMEI information
3. Register your product on the sony website
4. click on support, there it will show your warranty period. (mine says*GARANTIE VOOR: 05/01/2017)
5. send an email to*[email protected]*and specify your problem and the following details:
problem:*
faulty audio jack
Model:*
Sony Xperia Z3 Compact
IMEI:
phone number:*
address:*
6. Wait for the service ticket, and send it to sony. 1-2 weeks.
Doei!
I had to send my phone two times. First time the sd card slot spring had problems. The second time was also about the audio jack, which sony bricked during the first repair. Ever since the back panel doesn't stay put. Still, all other internals got fixed. All without a proof of receipt. This is a second hand phone.
Sent from my D5803 using Tapatalk
Success story here in the UK too.
Magnetic charge port got pulled out of my Z3 compact by the Magnector X-202 charger (had been using it for a year) was still within my 2 year warranty. Sent off to Sony and they collected it, replaced the screen (even though there was nothing wrong with it) & the whole casing and sent it back all within 7 days. I thought they'd just stick another magentic charge port in and be done with it. Don't know if it's a coincidence or not but the audio sound louder and better since the repair too, but that might just be due to using my old HTC Desire as a temporary phone.
Very happy with the service.
I had a similar success replacing mine after it got water in it despite all the flaps being closed. It was still within warranty. It took a few weeks because it needed to be tested, but they honored it and sent me a new unit. I suspect it was because I also had a Magnector charger that pulled the magnetic charge port out of the phone. Probably broke the water-tight sealing. All things considered, even if you don't know if it will be covered, go ahead and ask anyway. You might be surprised.
Hey,
also a success here. Send in for warranty with a fault headphone jack, low volume Speakers and a Connection error from pc to phone. Got a complete new model (ist also locked ) yeah
I purchased the phone from Sony Online in Dec-2014 w/ 2yr extended warranty, phone back is now separating from phone. I emailed Sony Support, they said phone was past warranty (WTF?). I phoned them, support said they don't have enough parts to fix phone so they will buy out my 2yr warranty. I'm getting my $$$ back.
itsmeinarizona said:
I purchased the phone from Sony Online in Dec-2014 w/ 2yr extended warranty, phone back is now separating from phone. I emailed Sony Support, they said phone was past warranty (WTF?). I phoned them, support said they don't have enough parts to fix phone so they will buy out my 2yr warranty. I'm getting my $$$ back.
Click to expand...
Click to collapse
How do you plan to fix your phone, or will you just use the money toward an upgrade?
Sent from the only flagship device that can fit in my hand... Sony Experia Z3 Compact
PuffDaddy_d said:
How do you plan to fix your phone, or will you just use the money toward an upgrade?
Click to expand...
Click to collapse
I respect Sony Support (they treated my right on PS2, Camera and now Phone). That's why I went with a Sony phone. Not sure when I'll replace my phone, the case holds it together. I figure it'll be good for 2 more months .... see what new phones are out.
I also sent my phone for repairs on July 13, 2016.
The SD card socket was broken mechanically, the memory cards wouldn't stay inside.
They sent me a completely new unit on July 26, 2016 after only 10 working days.
Since now they're selling the Z5, I think they prefer just to send a new Z3C than to waste time trying to solder/desolder parts.
Ketoth said:
I also sent my phone for repairs on July 13, 2016.
The SD card socket was broken mechanically, the memory cards wouldn't stay inside.
They sent me a completely new unit on July 26, 2016 after only 10 working days.
Since now they're selling the Z5, I think they prefer just to send a new Z3C than to waste time trying to solder/desolder parts.
Click to expand...
Click to collapse
Lucky for you...I have the same problem and they ain't doing sh*t about it...in Kuwait btw...where r u located?mine is still under warranty btw....
subinsg said:
Lucky for you...I have the same problem and they ain't doing sh*t about it...in Kuwait btw...where r u located?mine is still under warranty btw....
Click to expand...
Click to collapse
I'm in Germany... but did you apply directly from the Sony Mobile website? (link here)
I registered my phone online with the IMEI when I bought it.
Then I just logged in, clicked "Repair" under my devices and they sent a box directly to my house.
I packaged the device, sent it by post and they notified me when they received it.
Hopefully you can also get good service over there!
Good luck
Ketoth said:
I'm in Germany... but did you apply directly from the Sony Mobile website? (link here)
I registered my phone online with the IMEI when I bought it.
Then I just logged in, clicked "Repair" under my devices and they sent a box directly to my house.
I packaged the device, sent it by post and they notified me when they received it.
Hopefully you can also get good service over there!
Good luck
Click to expand...
Click to collapse
So much for online repair...?
My magnetic charge port has come out again after being repaired in April this year. Sending it off for repair again, hopefully will go as smoothly as last time.