Database Users

Problem with my Elf: Freezing, restarting...

Hi there,
at first: sorry for my bad english.
If've some problems with my HTC touch (Elf).
At first the problem:
-> It freeze in different programs, for e.g. on today screen, at new sms incoming, in a phone call, entering pin, and so on.
-> It freeze for 10-20 seconds, then it shut down OR it restarts
-> If it restarts, it freeze sometimes at "Smart mobility" or restarts new
-> If it shutdown, it can't start up for a while (30s - 1 min)
-> ^^ Press soft reset button a couple of times (3...4...5... times) helps
-> Remove and insert akku helps, too
-> The "Smart Mobility" Screen became sometimes a red background and a yellow font
-> Sometimes after the "Smart Mobility"-Screen comes a white screen.
What I've tested to solve the problem:
-> Hard reset
-> Update Radio Rom
-> Update ISPL/SPL
-> Try different Roms ("all" available)
-> Try the "pure" (original HTc9 rom without any installations
Now, some informations about my Elf:
-> Radio Rom 03.12.90 (ASerg_ELF_RADIO_ROM_03.12.90.rar)
-> IPL: 1.11.0002
-> SPL: 1.11.0000
-> Unlocked this IPL/SPL (to install new roms)
-> WM6 .11.407.1G_4.1.13.44_02.94.90 (RUU_Elf_HTC_GER_1.11.407.1G_4.1.13.44_02.94.90_GREEN_Ship.exe)
So one. Is there anybody, who has an idea?

I have the same exact problem! Sorry for my bad english to!
Let's see if we can understand something about this problem..
I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.
I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?

chopsueyrulez said:
I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.
Click to expand...
Click to collapse
No, the phone has a normal weather, i use it, the weather is usually normal but it has the problem.
chopsueyrulez said:
I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?
Click to expand...
Click to collapse
That was my problem, too.

I think this is a hardware problem, don't you?
I think I'll send it to assistance when I'll come back from holidays

Maybe something with battery? Some non-HTC phones had problems like freezing etc. caused by too low voltage on battery

gronostaj said:
Maybe something with battery? Some non-HTC phones had problems like freezing etc. caused by too low voltage on battery
Click to expand...
Click to collapse
That was that, what I'm thinking about at first. I've think when the problem does starts, and I think it starts, when I was an half an hour in a cold store with my Elf. The akku discharge very fast at the moment. I'll try a new akku.

I have exactly the same problem on my Elf. Restarting at least 5 times a day. It generally blocks after i receive a phone call.
:-( I have changed 3 Roms so far but still no solution
El Greco

My phone had the same problem. Its work fine on any Custom Rom. But now from last 4-5 days its keep on freezing restarting. I chaged the Rom but no solution. Now i am going to try a Antivirus may be it helps. U guys also try & share ur experiance

same here... few weeks a go... random power offs.
few notes:
the phone cannot be turned on again only if the battery is remove for 2-3 secs and put back again
the phone clock freezes in this case. and i should set it again.
anyone having this problem?
i guess it a hardware issue

Yes the same here, my clock also freeze. I have to remove the battery but not all the time, sometimes it just need a soft reset.
Did someome already try to change the battery?
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Anyway, I have this problem since a couple of months and it's getting worst.

Its certainly Very warm here in Malta....
Shall I throw it in the pool.... Maybe thats the only solution.
But then What shall it be my next phone? Diamond... (reading only negative comments)
Hope to find a solution before the Pool Dive!
Elgreco

chopsueyrulez said:
Yes the same here, my clock also freeze. I have to remove the battery but not all the time, sometimes it just need a soft reset.
Did someome already try to change the battery?
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Anyway, I have this problem since a couple of months and it's getting worst.
Click to expand...
Click to collapse
yep evening almost no issue...
i also noticed twice when i was tanning (long exposure to sunlight) it happens very frequently to the point where i couldt start the phone at all. as soon as processes start to run. it powers off:S!!

Yesterday I tried 6 stores but nobody had a battery! I'll try again today..

Edit! I found a friend with the htc touch so this afternoon I will test if it's the battery the problem! At least we'll know!

chopsueyrulez said:
Edit! I found a friend with the htc touch so this afternoon I will test if it's the battery the problem! At least we'll know!
Click to expand...
Click to collapse
Bad news.. it's not the battery!
I have a friend that worked for a year in a assistance center, he told me that probably the problem is a condensator on the motherboard that it's not working, so nothing to do.. just warranty

I Have just fixed my problem of restarting!!
Updated my IPL to 2.26 from 1.11 & the SPL to 1.17 from 1.11
Also installed the new rom: Touch ESSentiaL v1.7 BETA
Been almost 8 hours and no Problem. Also Mobile is 3 times faster!!!!!
Elgreco

georgiosr said:
I Have just fixed my problem of restarting!!
Updated my IPL to 2.26 from 1.11 & the SPL to 1.17 from 1.11
Also installed the new rom: Touch ESSentiaL v1.7 BETA
Been almost 8 hours and no Problem. Also Mobile is 3 times faster!!!!!
Elgreco
Click to expand...
Click to collapse
so hows experience with this new Rom. Is your phone working ok.?

Since i install the Battery Status my device working fine. I listen songs for 20-30 min. Also makes call. Its working alright. The temprarue remains from 30-35 C. But the variation in mA is very much. Like some time it indicate 21mA & some times it indicate 420mA. Also shows 190mA, 221mA. Those whose devices are woking fine do they have the same range of mA? or its different. One more this the changes in mA didn't change with the uses of device. I.E if u listen or make calls it rise or fall.

Updated IPL to 2.27.0002 & USPL to 2.28.0000 + Touch ESSentiaL V 1.7, no more freezing or rebooting or "Dark Standby" (Green light blinking as normal standby mode but can't turn on and no receiving calls, must soft reset or reinsert battery to turn on), battery lasts twice time and everything work faster.

chopsueyrulez said:
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Click to expand...
Click to collapse
The last 2-3 days, the elf works fine in the late evening and the night; in the morning and on the day its crashes, freezes, etc. No joke.

Occasional Freezing

Just wondering if anyone else out there has similar problems with the occasional Freeze on there HD2. Mine occurs maybe once every few days.
I am running Xanny's Evolution 1.4 but have had the problem with other roms.
Radio 2.0.8 with 576mb hack
Seems to be when I am coming out of file explorer (Other Apps as well) into the Sense Homescreen I get the freeze. Symptons
Title bar still shows previous app (eg, File Explorer)
Screen otherwise is 100% sense.
5% clock time change (Eg just starting)
Weather animation just starting.
I only have installed
DST Time Patch (Live in West Australia)
Core Player 1.3.6
TomTom
File Explorer Ext
Phone Log.
Radio still seems to be working. Eg pressing a button will light up buttons and they turn off after x seconds.
Ringing the phone doesn't send it to message bank. It just rings out. My phone does nothing to indicate incoming call.
First test was to flash a factory rom first (1.4.3). Froze about a day latter.
I then performed an MTTY. Again froze about 2 days latter.
Current test I have disabled weather animation. Has not crashed since. Been 5 days.

My HD2 freezes to, running LynxEX 1.3 WWE, radio 2.08.50. I installed the
Rom in 01.03.2010, everything was OK for a few days until yesterday when it started to froze more and more often.
Radio is working but I can not answer because the screen and buttons are not responding.

I am still going with out a freeze. Disabled weather animation and seems good. Will leave it another week.
Due to it seeming to be caused when redrawing the Sense homepage and multiple animations I took a punt.
When does yours freeze?

Welcome to windows mobile!
Its a common thing, no need to worry.
If you have apps installed on your SD card then try to end them normally i.e. from the app itself, if you use a task manager to kill it it may leave corrupted files on the SD card which may also freeze the phone.
Waiting for Android.........................

Mine never freezes!

Mine hangs 40% of the time after unlocking the screen.....
Official 1.66 ROM UK

It happends when I try to do something fast, after I unlock the screen, or use coreplayer. So i uninstaled coreplayer, until now it works !!! ???
Now i miss coreplayer and would try to skip the automat screen locker.

I am a long time Win mobile users.
Gone from Polaris, HD and now HD2
This freeze is quite specific. Just on the homepage.
Anyway, Its been a week now and still no freezes. Looks like it was a combination of multiple animations causing a conflict.
I get various other cases of it slowly grinding to a halt then responding very very slowly. Eg 30 secs for an unlock. Usually core player.
Also, no need to install to SD card. Heaps of room on internal.
It seemed to freeze when coming out of File Explorer. Might have been an issue introduced with the File Explorer Extension addon??

Mine freezes from time to time, but always on screen lock.
lock is unresponsive, do a reset (battery removal)
then sense only responds to the left portion of the screen, several resets later it will come back to normal.
anyone else seen this ?

Freeze
Mine also would freeze every once in awhile? I turned off weather for other cities, has not froze for, this is 3rd day? Wierd?

I've noticed a few 'freezes' on the 'unlock' screen as well. I think it has to do with the phone searching for a network; when it locks it was switching from
3G to H or to G.

Just to register another user with freeze issues. 1.66 Stock WWE Rom with whichever radio is bundled with it.
I haven't had an issue in the 4-5 weeks I've had the phone until I decided to give Twitter a go using the HTC Peep application. I then got 3 or 4 freezes in 24 hours. Uninstalled Peep from the Sense slide tabs and later on that day installed moTweets, again keeping it memory resident and automatically checking for tweets once an hour. It froze again last night.
Now I'm (fully) closing moTweets every time I've finished with it, and so far no freezes. It's only been 14-15 hours but we'll see.
Zef.

I keep getting problems myself on my TMOUS. The phone has frozen over 6 times in the past 2 days I've owned it. Its quite annoying. Everything is stock. No custom roms or anything. I've reset it to factory settings 3 times.

Might have tracked it down
Mine seems it may be related to File Explorer.
Coming out of or exiting file explorer. Also crashes if fire explorer is running and plug a usb cable in.
Running file explorer extensions. Might be the cause.

Mine started freezing for no apparent reason a few days ago.
Using a custom rom for months with no problems then all of a sudden freezes.
Tried some different roms and they all seem to do it now.
Only way is a hard reset for me, soft reset it freezes too.
Personally I'm thinking its a hardware fault seeing how it was a sudden occurance and doesnt matter which rom image is on there.
Unless its a radio problem, not tried changing that yet.

Was it while doing a certain thing?
Start taking note of what you were just doing then post. IT might help shed some light.
Mine was getting to twice a day. I then noted what was installed and changed my behaviour. And it started crashing less.
Also change the SD card. Noted a thread where the SD card is related to strange behaviour. Make sure the temp one gets a full format.
Best idea is to run your phone as minimally as possible (Software and app's for as long as possible. Slowly introduce behaviour and applications and note when it starts to become unstable.

Okay happened about 5 times today, each time it was while trying to recieve or make a call.
Text messaging is fine, internet sharing is fine, only while making calls
radio 2.06.51.07 i actually thought i had put 2.08 on a while back so going to change to 2.07 or 2.08 and see if that works.
updated to radio 2.07 and reflashed energy rom. dont hold out much luck.
seems to get stuck still on soft reset. so has to be hard reset everytime
oh and thats with no apps loaded

lets disable the whole phone... and cross ur fingers for someone out there who can save this phone from windows... period.. stop saying i disable this and it works better now. disable that and seems pretty good now, BS. u know is BS.. have all those problems.. i still dont understand how people still buying HD2!!!! omg... .

think i have found one of my problems
incompatable radio to rom image
or failing that trying the reformat Task 29
http://forum.xda-developers.com/showthread.php?t=657113&highlight=soft+reset

ninja12innotts said:
think i have found one of my problems
incompatable radio to rom image
or failing that trying the reformat Task 29
http://forum.xda-developers.com/showthread.php?t=657113&highlight=soft+reset
Click to expand...
Click to collapse
lol.... whateva.

Phone freezes on the unlock screen/ slide button

Hi everyone, I just purchased 2 HTC HD2 phones from T-mobile 5 days ago and every thing was fine until 2 days ago. The phone that is mine started to freeze on the unlock screen / slide button, will not unlock all the time, sometimes it does sometime it doesn't. I have to remove the battery and reset to unlock. Both phones came with the same firmware version 2.13.531.1 but only my phone freezes and not my wifes. I read in the T-Mobile forums that, the latest update would fix my issue. So I update my firmware to the latest version (actually reinstalled latest version as it was already installed on phone, to see if that would fix issue) 2.13.531.1, to fix unlocking issues in the lock screen. But after updating several times and trying almost every thing I have read about in this forum and HTC's forum, like disabling sensing and cleaning the RAM removing locations from weather app and permanently deleting all text messages and emails, and disable autolock with cab file, Nothing has worked. I have 2 HTC HD2 but only 1 freezes. They both have the same firmware version 2.13.531.1. The only work around I have found is to deactivate automatic shut down in the settings menu to keep the phone from locking automatically sense it only freeze at the unlock screen/slide button.How ever this drains my battery alot faster because the screen only dims but never shuts off and its not a real fix to the issue. If anyone knows of a real fix please post here will I check again for any knew posts......................Thank you .

It might just be a defective phone.
I for one started on the (i believe its 2.10) firmware & then upgrade to the 2.13....HATED IT. They 2.13 which was supposed to "fix" certain bugs seemed to make mines worst so i reinstalled the original 2.10.
Im not sure if they do handset trade where you are, you could call the store and find out, if not, you could always downgrade the software to see if it works, or just flash a custom ROM....
Or wait on hole for a TMO rep and see if they can just send you a replacement (once you got through a bunch of troubleshooting that most likely wont work).
Good LUCK!

mine also freezes on the lock screen, is there a way to deactivate the lock screen during standby?

spikegotti said:
mine also freezes on the lock screen, is there a way to deactivate the lock screen during standby?
Click to expand...
Click to collapse
Go to google and type in "deactivate lockscreen on hd2"
Choose the second result...
Didnt want to get in trouble for posting the link to another site so i decided to play it safe....

Random reboot issue of HD2

Well, I have read many thread relating to this but nothing about HD2, so I will show my case.
My HD2 reboot randomly in day, however, after a lot of test, I could point out *WHAT* cause
1. Too hot: When I first buy HD2, although phone could get hot but It never reboot. However, now It will reboot if get hot (too easily). So question is If replacing battery solve problem?
2. Too many applications (RAM issue): The fact not too many, let me show you example, I open SMS, opera with 1 news web tab, google maps and then bingo, *REBOOT* So what s go wrong with my HD2 in this case???
These 2 reboot reason have nothing to do with ROM or Radio or something software relating, I have install nearly every ROM in forum for HD2 (stuck 2 weeks for this test) and no ROM solve problem.
Recover after Reboot:
Well, it really tricks to turn on phone after a random reboot, It stuck in welcome screen and stay there forever how many times I try. The only way to turn on HD2 again is removing battery, let it out for about 2-3 mins (less than will not solve) and then put it back, turn on the HD2 get work again, boot normally. This is really suck, I must assume
----------------------------
So are there any chance to fix these problems without sending HD2 to manufacturer. Any hint is highly appricate
Thanks for help

I had the same problem yesterday. After seaching xda-forums, my conclution is this:
The 3G connection causes the problem. How? I don't know? Can anybody explain?
I disabled the 3D connection and have had no more reboots in 24 hours....

I´ve had reboots with some rom/radio combos.
i just avoided the roms that gave me reboots and the phone has been pretty stable since,
dutty, energie and artemis have all been quite stable.

Phone sometimes restarts

Hi, I'm looking for fix the issue on my friend's phone.
Sometimes his phone restarts unexpectedly.
I thought that could be a battery issue but my friend said me that for a long time the issue can not happen..and that f.e. when he leaves the phone on table it can restarts even if you don't use it (to exclude an issue on contacts battery-phone).
The build version is: KOT49H.I9301IXCUAOF1
Please give me some help..
Sent from Note 4 device - Rome - Italy