Database Users

worse then soft brick, HELP!

ok so basically i installed a custom rom, great.. not really.
it wouldn't connect to a network, my usb failed and countless other things were missing.
fine and dandy, rom manager asked me to do a backup of my original rom so i'll just load that... file unloadable.
great.
Miraculously i managed to get a new rom on my sd card and installed it.
got stuck at bootscreen then loaded in to a black screen that only showed the notification bar.
by now i've gotten pretty flustered and figure a battery pull should re set everything and let it load up fine (after all i'm a previous bb user lol)
but no
no, now my phone won't even power on.. even when i plug it into the wall to charge the screen stays black.
holding any button combination doesn't work..
its literally a brick.
is there any way to fix this?
so far all i've found are fixes for "soft bricks"
sounds like i'm a little past that stage...

Ok, take out the battery, sim, and sd card from your phone. Now with the battery out, plug the phone into the usb and connect to pc. Now, while holding down the volume up/down at the same time, but NOT the power button, put in the battery. And there you should have download mode, odin away.
Good luck.

kylecore said:
so far all i've found are fixes for "soft bricks"
sounds like i'm a little past that stage...
Click to expand...
Click to collapse
I'll give you $100 for it, PM me

Telanis said:
I'll give you $100 for it, PM me
Click to expand...
Click to collapse
well i had just bought it that day so it was covered under warranty.
i took it back and told them the upgrade to 2.2 did it.
they gave me a new one no questions,
it also helps that i work for them and am their tech guy so they would have given me the phone to try to fix had it been a customer lol.

kylecore said:
well i had just bought it that day so it was covered under warranty.
i took it back and told them the upgrade to 2.2 did it.
they gave me a new one no questions,
it also helps that i work for them and am their tech guy so they would have given me the phone to try to fix had it been a customer lol.
Click to expand...
Click to collapse
Please stop scamming...

Its "worse than", not "worse then"

grennis said:
Its "worse than", not "worse then"
Click to expand...
Click to collapse
This too...

[Q] tablet destroyed ?

hi mates,
tried the downgrade in this post:
http://forum.xda-developers.com/showthread.php?t=1276227
worked well until the "installing" step.
got an error and canceled.
now my tablet has blackscreen. it doesnt vibrate when booting and I dont see acer / android logo.
cant boot using the power on. cant reset with reset pin.

max32313 said:
hi mates,
tried the downgrade in this post:
http://forum.xda-developers.com/showthread.php?t=1276227
worked well until the "installing" step.
got an error and canceled.
now my tablet has blackscreen. it doesnt vibrate when booting and I dont see acer / android logo.
cant boot using the power on. cant reset with reset pin.
Click to expand...
Click to collapse
Send it back to Acer. They'll fix it, but you'll have to pay for shipping.

wow they ll fix it for free you think ?
they wont charge me 1000$ ?

Acer has a single pricing repair .The cost for this in the us.is.199.99 dollars. I have called them in the past. However I do not know about just fixing a bootloader issue. Something that they should give a way to the end user to do from there home.but then again they lock these devices to protect software rights of digital copyright and so on.
Call them but be honest as to what you done.They will figure it out anyway.
You can also contact sc2k here on this forum.He might be able to help you.
Good luck.

erica_renee said:
Acer has a single pricing repair .The cost for this in the us.is.199.99 dollars. I have called them in the past. However I do not know about just fixing a bootloader issue. Something that they should give a way to the end user to do from there home.but then again they lock these devices to protect software rights of digital copyright and so on.
Call them but be honest as to what you done.They will figure it out anyway.
You can also contact sc2k here on this forum.He might be able to help you.
Good luck.
Click to expand...
Click to collapse
thanks will contact him
but 200$... that sucks. 200$ is half of a new iconia..

have you tried a hard reset? http://www.youtube.com/watch?v=_k9HYj93zHc

tresed said:
have you tried a hard reset?
Click to expand...
Click to collapse
yes, I cant even boot. Dont see acer logo, android,
or hardware reset message "erasing..."
display stays black all time
doesnt vibrate
EDIT: just saw in my device and printer tab in sys settings, there is a device called APX. Acer Picasso USB Boot recovery driver
EDIT2: lol somehow i managed to get into acer download state with pbj20upgrade.
installing 3.0.1 now.
i think i was stuck in this mode and the devices waited for data or something
EDIT3: if anyone has the same problem try this:
install andoid sdk!
start pbj20
click next
turn out iconia
turn it on
if you are in APX mode (look in sys settings> devices and printer), youre good to go
it will check for versions
you get message: Connected ?
type yes
setup starts somehow

max32313 said:
thanks will contact him
but 200$... that sucks. 200$ is half of a new iconia..
Click to expand...
Click to collapse
There have been more than a few members that have bricked their tabs, sent them back, and Acer has either fixed or replaced their units for free. Not sure wtf ER is talking about though?!?

kjy2010 said:
There have been more than a few members that have bricked their tabs, sent them back, and Acer has either fixed or replaced their units for free. Not sure wtf ER is talking about though?!?
Click to expand...
Click to collapse
Maybe I was a bit unclear.I was saying ask acernto fix it..
And I know from experience with acre they have a flat rate for repair.on any acer computer product.199.99.
I called them in the past about a main board in a laptop.
Then again when I dropped my tablet.Sorry for any confusion maybe I should go back to doing the dishes and looking pretty.
Boohooing

erica_renee said:
Maybe I was a bit unclear.I was saying ask acernto fix it..
And I know from experience with acre they have a flat rate for repair.on any acer computer product.199.99.
I called them in the past about a main board in a laptop.
Then again when I dropped my tablet.Sorry for any confusion maybe I should go back to doing the dishes and looking pretty.
Boohooing
Click to expand...
Click to collapse
lol do what ya do best

erica_renee said:
Maybe I was a bit unclear.I was saying ask acernto fix it..
And I know from experience with acre they have a flat rate for repair.on any acer computer product.199.99.
I called them in the past about a main board in a laptop.
Then again when I dropped my tablet.Sorry for any confusion maybe I should go back to doing the dishes and looking pretty.
Boohooing
Click to expand...
Click to collapse
lol
thanks to all for help

max32313 said:
worked well until the "installing" step.
got an error and canceled.
Click to expand...
Click to collapse
You interrupted the update...this is something you should never do when updating a devices firmware/bootloader and your tablet probably has an incomplete firmware/bootloader, as a result.
BTW: have you tried pressing VOL- and PWR, to load the recovery image: i mean if that would work at all, given your circumstances?

[Q] A500 Update/freeze

Ok try to make this brief.
Just got a refurb A500 3 days ago.
Totally stock firmware, NOT SURE WHAT VERSION
Day one works great, tells me there is an update...I do said update. (I don't recall any of the update numbers.)
go to bed wake up next day...spend day 2 customizing/downloading Apps. learning the device in general.
Get home on day 2 and turn it back on....small update needs done. download small update, system restarts, and then the gears inside the Android quit spinning.
EDIT adding some thoughts:
I realize this may be a hardware issue (being a refurb)...it seems odd to me that it just started ater a small update I did.
I wait about 30 minutes, nothing happens.
So I power down, power back up. Brings me to the unlock screen. Won't respond to anything.
I tried the power plus volume down, cache clear...nothing.(didn't get me anywhere)
When doing the following:
1. Turn off your tablet
2. Place the screen lock button on the left (red not visible)
3. Hold Volume UP + Power button
4. After the vibration, release the power button and toggle the screen switch few times left-right until you see the following lines appear on the screen
Erasing Userdata...
Erasing Cache...
It just sits at the "Erasing Cache..." until I power it back down.
Been to this thread http://forum.xda-developers.com/showthread.php?t=1113878
and tried a full version from 3.0,3.1, and 3.2. All have the same results....the android comes on and the green bar at the bottom gets to about 90%...gears stop moving, bar stops moving.
When I try to boot it back up, sometimes it just hangs at the "android" screen. other times it will boot into a "system shut down" screen.
I have no idea what to do. I don't want to (and don't think it would if I tried, to root this). But I do want to get it working. For the 12 hours or so it was working, I LOVED IT!
Any ideas/thoughts would be greatly appreciated.
I have never owned an Android tablet, nor have I ever rooted any device...so I am still pretty new.
I did search, but could not find any answers....so here I am asking you guys.
ideas ?

No ideas ? That's a bummer.

Gotta give some time for people to respond. It's friday, and a lot of folks need to actually "do some real work"
Check this link, Option 2
http://forum.xda-developers.com/showthread.php?t=1276227
Now, this will give you an unstable version of an early version 3. But, it will allow you to root, and run Acer Recovery (between the errors) that will in turn allow you to run a stock rooted ROM.
Word of advice. Copy the files to SD first. That way, it'll be easier. Place them in the root of the SD>
You can get acer recovery from the http market.
Iconia root.apk, you can get that zip from the "rooting threads" here in the forums.
Also, while you are downloading, grab a stock Pre-rooted rom from the dev section, or a somewhat semi-cooked one like Harkon.
After you have successfully ran the first step, then install the iconia root.apk using the file manager. Then, acer recovery to install your recovery.
Let it run it's course, then re-boot to recovery (vol - and pwr, till you see the text in the upper left corner, then release the buttons.
Do a wipe on all 3, User data, cache partition, then select Advanced, wipe delvak cache, back out,, and select "Install zip from SD", remember, after you select each one, you still will be required to navigate to the selected item, and select it again.
Then "select zip", and select the Harkon zip, or whatever you downloaded,
Let it go. Might take 20 minutes, who knows. So best to have a fully charged battery. It will tell you when finished.
I would guess, you didn't let things finish originally. These things can take 15 or twenty minutes.
---------- Post added at 05:43 PM ---------- Previous post was at 05:35 PM ----------
Although most folks here are experienced, some of understand that others are no so. And because of that, you might get some n00b comments.
Pay them no attention, as they lack the refinement of humanity
And if you have a question, please, post it here before you do something stupid
Seems like you were on the right path, but I would guess, you didn't give it enough time to complete. It happens sometimes.
Oh, I also forgot to mention, to Format your SD card on your PC. FAT32 before doing any of these things. This will be sure to remove any update files and such, before running procedures.

Thank you for the reply. The device is at home charging now. I know I will have some more questions later! Thanks again!

My gut reaction is maybe your refurb unit got a bad flash chip in it.
In particular the errors trying to format the cache and the freeze while loading.

entropyiv said:
My gut reaction is maybe your refurb unit got a bad flash chip in it.
In particular the errors trying to format the cache and the freeze while loading.
Click to expand...
Click to collapse
Yeah, one would think that might be possible, but, due to the fact he/she ran the first update with no issues, I would probably rule that out.
Especially, if it were the "flash" chip, as you refer to. This would be the factory bootloader image. So I think we can rule that out.
Not sure what Acer has in mind for a threshhold, as far as successful updates. Maybe 85%. Maybe 90.
But the fact remains, when you run an OTA, it is not promised to be 100% successful. Probably why 30% of rooters and rommers switched from stock to a custom rom. Got tired of failed OTA's.
Regardless, confidence level is high that we can get this person back to a usable system.
---------- Post added at 08:50 PM ---------- Previous post was at 08:47 PM ----------
Deisel23 said:
Thank you for the reply. The device is at home charging now. I know I will have some more questions later! Thanks again!
Click to expand...
Click to collapse
Not a problem.
But after charging, I have to put the question to you. Is it still under warranty? If so, at this point, it is easier to return it for an exchange. If possible.
Or you can come to the dark side, and join the rest of us.

hello all, thanks again for the replies...reply's ? whatever...
anyway, I was offered a refund and can reorder...I think that's what I am going to do. I don't want to root this thing, and have them tell me that since I did attempt to root it they won't take it back.
I would much rather fix it, but I think I am going to take the more assured road. Sorry for wasting your time.

Don't worry, you didn't waste anybody's time.
It happens.
But the next time, don't take the OTA.
We'll walk you through the root process. And you won't get issues.

update for anyone that cares.
I was offered a refund from beach camera, where I bought the device and I am going to take it.
I was also told that if I would like I could re-purchase the device. Well, I got it from their Flee-Bay store for $250.00 and now they are all out.
I have ordered about $90.00 worth of accessories and LOVED the device for the short time I had it.
That being said, I can't see paying over the $280.00 range for this.
If any of you guys know of any sales, please let me know.
Thanks again!

power button broke and need to revert back to stock

I'm sending my a500 into acer to get the power button fixed and i have to revert it back to stock before I do. Is there any way of doing this automatically without using the recovery method and needing to select options with a power button. I tried using this EUUs_SBK_Acer_A500_1.016.05_COM_GEN1 from here http://forum.xda-developers.com/showthread.php?t=1113878 and it detected my custom rom but nothing showed up under new image version and wont let me continue.
any help??
btw I'm on honeycomb lightspeed 2.1 with honeyvillain 3.7 kernal right now.

My power button broke a few months back. I just popped it open and soldered it back onto the board and I used a glue gun to fill the gap behind the power button casing so it won't get pushed back anymore (I guess one too many hard pushes screwed mine up.) Haven't had problems with it since.
Hope this helps.
http://www.techrepublic.com/photos/...16&tag=thumbnail-view-selector;get-photo-roto

starkiller86 said:
My power button broke a few months back. I just popped it open and soldered it back onto the board and I used a glue gun to fill the gap behind the power button casing so it won't get pushed back anymore (I guess one too many hard pushes screwed mine up.) Haven't had problems with it since.
Hope this helps.
http://www.techrepublic.com/photos/...16&tag=thumbnail-view-selector;get-photo-roto
Click to expand...
Click to collapse
too scared to open my iconia , did a ps3 the other day to fix the YLOD that was piss but yeah feel if i open the iconia a little gremlin with 9 arms will fall out lmao

Just send it in to Acer. They probably won't even say anything about it. Especially it being a PWR button.
The thing about "if you root you lose warranty", is hogwash more or less. In your case, you can stand your ground as it's a physical defect.
I haven't heard a whole lot of stories from anybody who returned their device, even if it was rooted and such, and got a hard time from the service center. In fact, I have read cases where people got a replacement tab, and not only was it rooted, but already had a custom rom installed!!!!
Just send it in and don't worry about it. The thing is, with your older version of CWM, and not the touch version, you're pretty well up the creek. Unless you want to go the NVFlash way. Now that we can definately help you with. You should be able to NVFlash a stock recovery image. In fact, I believe the Acer Recovery Installer on the market, may be able to flash a stock recovery. Might want to check it and see if it will boot your tab to APX mode automatically. I haven';t used it before, as I prefer the old fashioned way (involves the PWR button)
MD

starkiller86 said:
My power button broke a few months back. I just popped it open and soldered it back onto the board and I used a glue gun to fill the gap behind the power button casing so it won't get pushed back anymore (I guess one too many hard pushes screwed mine up.) Haven't had problems with it since.
Click to expand...
Click to collapse
when the button broke my first instinct was to tear it apart and fix it myself. but then i found out I'm still under warranty so i didn't see any point when acer will fix it for me for free. if it happens again i will definitely do this. Thanks.
Moscow Desire said:
Just send it in to Acer. They probably won't even say anything about it. Especially it being a PWR button.
The thing about "if you root you lose warranty", is hogwash more or less. In your case, you can stand your ground as it's a physical defect.
I haven't heard a whole lot of stories from anybody who returned their device, even if it was rooted and such, and got a hard time from the service center. In fact, I have read cases where people got a replacement tab, and not only was it rooted, but already had a custom rom installed!!!!
Just send it in and don't worry about it. The thing is, with your older version of CWM, and not the touch version, you're pretty well up the creek. Unless you want to go the NVFlash way. Now that we can definately help you with. You should be able to NVFlash a stock recovery image. In fact, I believe the Acer Recovery Installer on the market, may be able to flash a stock recovery. Might want to check it and see if it will boot your tab to APX mode automatically. I haven';t used it before, as I prefer the old fashioned way (involves the PWR button)
Click to expand...
Click to collapse
That's great to hear. i wasn't sure how acer was about being rooted. i know with my sprint phone if the service guys wanted to be dicks they can black flag it and it will void the warranty on that phone entirely, and I've read cases of this happening to people. I'm just gonna do a factory reset and send it to acer. I'll update this thread when i get it back.
also, i did install the stock recovery and tried to flash a stock update.zip but every time I'd get the android guy with the exclamation point next to him, then it would reset (i think it's cause its from the wrong rom?). i had a real hard time finding a stock rom with a good DL link. almost everyone i tried from that link in my first post (and from google) had bad download links. i only got like 2 to actually download and neither worked. but it don't matter now cause I'm sending it in rooted anyway. thanks for the info.:highfive:

lemywinks said:
when the button broke my first instinct was to tear it apart and fix it myself. but then i found out I'm still under warranty so i didn't see any point when acer will fix it for me for free. if it happens again i will definitely do this. Thanks.
That's great to hear. i wasn't sure how acer was about being rooted. i know with my sprint phone if the service guys wanted to be dicks they can black flag it and it will void the warranty on that phone entirely, and I've read cases of this happening to people. I'm just gonna do a factory reset and send it to acer. I'll update this thread when i get it back.
also, i did install the stock recovery and tried to flash a stock update.zip but every time I'd get the android guy with the exclamation point next to him, then it would reset (i think it's cause its from the wrong rom?). i had a real hard time finding a stock rom with a good DL link. almost everyone i tried from that link in my first post (and from google) had bad download links. i only got like 2 to actually download and neither worked. but it don't matter now cause I'm sending it in rooted anyway. thanks for the info.:highfive:
Click to expand...
Click to collapse
Yeah, some of the "update.zips" are a little ify-ify on whether they will work or not. One that works well is an EUU rom. But this requires you enter your UID number for it to continue (a good idea to copy yours down when you get the tab back). Of course it's for a a500, but will install on an a501 also. Usually we use this to reset partitions from a failed NVFlash.
Keep us posted. Sprint folks can be real peckerheads sometimes.
MD

*UPDATE*
So I got my tablet back from acer today. I sent it in rooted on a honeycomb lightspeed rom and I got the same a500 (I put a little mark on it) back on a stock 3.2.1 rom. So they don't really care about root as they still fixed the power button. Thanks for the heads up on that one Moscow Desire. It's funny cause my 1 year warranty would have ended on August 15, 15 days from now lol.
I think its time for some ice cream sandwich.

Had the phone for 1 day...

While I was listening to Soundcloud the phone rebooted and now its in a bootloop.
Just great! Can't start the phone.

borisb said:
While I was listening to Soundcloud the phone rebooted and now its in a bootloop.
Just great! Can't start the phone.
Click to expand...
Click to collapse
you know i really dislike recommending this but you may have to do a factory reset of the device :
1- Fully Turn off your Device
2- When is completely off : PRESS AND HOLD VOLUME UP + POWER till you see the Recovery Screen
3- With the volume buttons navigate to WIPE / FACTORY RESET and PRESS POWER Button.
4- Reset System.
hope that helps. good luck

DrakenFX said:
you know i really dislike recommending this but you may have to do a factory reset of the device :
1- Fully Turn off your Device
2- When is completely off : PRESS AND HOLD VOLUME UP + POWER till you see the Recovery Screen
3- With the volume buttons navigate to WIPE / FACTORY RESET and PRESS POWER Button.
4- Reset System.
hope that helps. good luck
Click to expand...
Click to collapse
If I need to do that I am returning the phone.
Issues like that will return and I will lose my data all the time.
Suddenly the note 7 does not look so expansive.

borisb said:
If I need to do that I am returning the phone.
Issues like that will return and I will lose my data all the time.
Suddenly the note 7 does not look so expansive.
Click to expand...
Click to collapse
understandable but believe it or not, sometimes after doing the first Factory Reset fixes a lot of current issues when you boot the device for first time or after OTA's or Big Update...
just give it a try and if still having issues just do what's best for you

I got no update yet.
I reset to factory defaults and cleaned the cache. Nothing happened.
Removed the SIM and the SD and did it again.
Still bootlooping.
I knew this phone is too good to be true.
Now I have to return it.

Talked to ZTE.
The phone cannot be replaced cause they dont have anything to replace it with.

You never had to return a Samsung or LG? I have.
Any phone you get can have its issues. I know your frustrated but just get a replacement or return it and move on.
You can ask for suggestions and try them but bashing the device because you possibly got a bad one doesn't help you at all. And it probably didn't make you feel any better either.

borisb said:
I got no update yet.
I reset to factory defaults and cleaned the cache. Nothing happened.
Removed the SIM and the SD and did it again.
Still bootlooping.
I knew this phone is too good to be true.
Now I have to return it.
Click to expand...
Click to collapse
Probably bad emmc block and it can't recover from it. You would have to re-flash factory image to bypass it if corruption is in one of the critical partitions

tolymatev said:
You never had to return a Samsung or LG? I have.
Any phone you get can have its issues. I know your frustrated but just get a replacement or return it and move on.
You can ask for suggestions and try them but bashing the device because you possibly got a bad one doesn't help you at all. And it probably didn't make you feel any better either.
Click to expand...
Click to collapse
I did have an issue with the note 5 and it was replaced at AT&T. But ZTE have no replacements.
Here is a snippet of the conversation.
Boris Ba: So if I do an RMA
Boris Ba: how long will it take?
John P.: The wait would be until we get in additional supplies which would 9/9.
Boris Ba: and ZTE thinks its a normal retail behavior?
John P.: It is not. The demand for the device has been greater than initially anticipated. This is definitely not the norm.
Boris Ba: This sucks. I will not buy this phone for the second time.
Boris Ba: And I need to spend energy to send the phone back.
John P.: I completely understand your decision given the circumstances.

peramikic said:
Probably bad emmc block and it can't recover from it. You would have to re-flash factory image to bypass it if corruption is in one of the critical partitions
Click to expand...
Click to collapse
Can you link the instructions?

borisb said:
I got no update yet.
I reset to factory defaults and cleaned the cache. Nothing happened.
Removed the SIM and the SD and did it again.
Still bootlooping.
I knew this phone is too good to be true.
Now I have to return it.
Click to expand...
Click to collapse
which Software version were you????
try flashing B18_to_B20 patch of you were in B18 this update may fix your issue
and i meant flashing over Stock recovery

peramikic said:
Probably bad emmc block and it can't recover from it. You would have to re-flash factory image to bypass it if corruption is in one of the critical partitions
Click to expand...
Click to collapse
I was thinking the same thing. If ZTE would just release a full system image, software-related issues like these could be fixed by the end user by reflashing through recovery, no need to RMA...

borisb said:
Can you link the instructions?
Click to expand...
Click to collapse
Unfortunately we don't have such an image for the US model, only for China and Global(Eu) which is also a ZTA blunder considering they relesased BL unlock. Quite a few problems are solvable with it, but ZTE has not released one yet. Probably what drained their initial RMA stock, if they had proper one one to begin with.
Sorry to get your hopes up...

DrakenX is correct.
First thing I do when I get a new phone is a hard reset. This will insure you get a proper install of the OS compared to the OS being installed on a 100 phones at once all hooked to a data rack and drawling from the same image.
All phones are initially installed this way the same with proprietary crap computers like Dell, HP, Sony and all the rest. If there is any type of power glitch or lag in the data stream it can affect your original out of the box install. So in short ALWAYS hard reset a new phone for peace of mind.

peramikic said:
Unfortunately we don't have such an image for the US model, only for China and Global(Eu) which is also a ZTA blunder considering they relesased BL unlock. Quite a few problems are solvable with it, but ZTE has not released one yet. Probably what drained their initial RMA stock, if they had proper one one to begin with.
Sorry to get your hopes up...
Click to expand...
Click to collapse
Eh.
Too bad. Well I got a refund from newegg so no worries.