Once you'ved added the HTC One X in your cart, there is a $87 discount that is automatically applied. Total cost comes out to be $588.50 usd. This is by far the cheapest I've seen the One X go for.
Possibly an Easter weekend sale? I cleared my cart and added numerous other devices and a discount was applied. The amount of discount varies between each device.
That's an amazing price.
Coupon Not Valid
The Auto-coupon for this weekend is not valid on the HTC One Series. We have disabled the coupon and are correcting this issue this morning. All HTC One Series that were ordered with this discount have been cancelled. We apologize for the inconvenience, and will have the discounts corrected and uploaded in the next 3-4 hours. Thank you for your understanding.
- Negri Electronics
Negri Electronics said:
The Auto-coupon for this weekend is not valid on the HTC One Series. We have disabled the coupon and are correcting this issue this morning. All HTC One Series that were ordered with this discount have been cancelled. We apologize for the inconvenience, and will have the discounts corrected and uploaded in the next 3-4 hours. Thank you for your understanding.
- Negri Electronics
Click to expand...
Click to collapse
That's a shame. I will never be buying anything from Negri in the future. I'm glad I held out and didn't impulse buy this morning.
chrischoi said:
That's a shame. I will never be buying anything from Negri in the future. I'm glad I held out and didn't impulse buy this morning.
Click to expand...
Click to collapse
+1
That's very poor customer service, the orders that were placed should be honored. The customers aren't responsible for making sure that your prices are correct. Expansys has em $5 cheaper than the regular price anyways.
Looks like an honest mistake, happens all the time. They corrected it and apologized, what more do you want? So many entitled whiny babies out there
AnyMal said:
Looks like an honest mistake, happens all the time. They corrected it and apologized, what more do you want? So many entitled whiny babies out there
Click to expand...
Click to collapse
Anyone else would have honored the orders that were completed. Took the hit and saved face as a company.
Should change their fictitious name to...
Renegri
re·nege/riˈneg/
Verb:
Go back on a promise, undertaking, or contract.
Click to expand...
Click to collapse
LOL.
Negri Electronics said:
The Auto-coupon for this weekend is not valid on the HTC One Series. We have disabled the coupon and are correcting this issue this morning. All HTC One Series that were ordered with this discount have been cancelled. We apologize for the inconvenience, and will have the discounts corrected and uploaded in the next 3-4 hours. Thank you for your understanding.
- Negri Electronics
Click to expand...
Click to collapse
They probably got on their site statistics and saw a huge traffic increase from XDA. So they came here and to try and suppress it. Bad business practice.
AnyMal said:
Looks like an honest mistake, happens all the time. They corrected it and apologized, what more do you want? So many entitled whiny babies out there
Click to expand...
Click to collapse
I'll bet if you were one of the people that ordered one you'd be thinking a lot differently. I would expect the same from any other company, you list a price, you sell it for that price. If it's a mistake then it's your mistake and responsibility to fulfill the orders placed at that price.-
A honest mistake? No.
Even when updating their store database and pricing discounts... you have type in the discount or select it... then you have to accept or save. Some one was incompetent. A honest mistake would have been corrected before they saved the update on pricing.
Give me a break, people. A business is not required to honor a price mistake, plain and simple. You received an apology and entitled to nothing more. Stop whining already.
It's not whining. It's calling them out and stating how they should run their business. Lol.
Indeed they aren't required to honor a price mistake.
But the main reason I haven't bought from them so far is precisely because I've read similar stories over the web because many times they won't honor prices, coupons, pre-order prices or some "in stock" items not really being in stock after ordering.
Additionally they won't fix wrong and misleading information even if you report it, for example check their Optimus 2X P990H product page and you'll see that they are showing instead pictures of the slimmer Optimus Black P970H... even though I personally reported the mistake by chat months ago...
Here are a couple of related links:
http://www.negrielectronics.com/blo...alaxy-nexus-pre-order-customers/#.T4CIx5pWprY
https://negrielectronics.com/lg-p990h-optimus-2x-speed-black-unlocked.html
AnyMal said:
Give me a break, people. A business is not required to honor a price mistake, plain and simple. You received an apology and entitled to nothing more. Stop whining already.
Click to expand...
Click to collapse
dude i was one of the victims who have placed an order and now I have to wait a ages (they said 14 days, google checkout calculation or whatever) until my funds become available to me..none of this **** would have happen if their dumbasses were careful enough to actually run their business..I have called my bank and they said to wait till mon or tue for the funds to become available..if not then they said they will file a dispute with google (i used google checkout) I will never ever use negrielectrotics period
And best of all, I'll bet 'Negri Electronics' will not even post here in response to any of us.
F*** you negri..They are holding my money for 14 days!!! How is that even possible?. I should have bought it from handtec, ****! You just lost a valued customer, actually two. Bastards
hello00 said:
dude i was one of the victims who have placed an order and now I have to wait a ages (they said 14 days, google checkout calculation or whatever) until my funds become available to me..none of this **** would have happen if their dumbasses were careful enough to actually run their business..I have called my bank and they said to wait till mon or tue for the funds to become available..if not then they said they will file a dispute with google (i used google checkout) I will never ever use negrielectrotics period
Click to expand...
Click to collapse
F4M0U569 said:
F*** you negri..They are holding my money for 14 days!!! How is that even possible?. I should have bought it from handtec, ****! You just lost a valued customer, actually two. Bastards
Click to expand...
Click to collapse
This seems to be the most up to date one.
http://www.bbb.org/southern-nevada/...es/negri-electronics-in-las-vegas-nv-90006884
They have multiple profiles there. This seems to be an out of date one.
http://www.bbb.org/wisconsin/Busine...ectronics-in-minocqua-wi-44149477/complaints/
Everyone should just go ahead and file a complaint. I would just do it on both.
If you stay on top of it and keep it updated. Maybe they will come around and honor it.
I know for the store I work for... if something was the incorrect we would honor the price. No matter who's fault it was.
Reply?
Honestly didn't expect to have this type of response. You seem to have an issue with the way we handled this, however we are very transparent with our actions. Due to limited stock and the extremely high cost the coupon was to be excluding the newly released HTC One X. However, the coupon was set up incorrectly. Unlike other companies we came here to admit our mistake and alert you of the issue. We could have simply told you they where out of stock, and "thanks for trying", but we felt being honest and up front would be the proper way to go.
In writing the initial post we would have never thought to be called profanities and honestly never intended to anger anyone to the point of not returning to shop with us. We could choose to be like all the other companies you would rather by from, but we aren't. When we make a mistake we admit it. And our mistake was not caught by the "traffic spike" that XDA sent us, as there was none. Your post reached 2 people before we were able to alert the others. As you can see in your replies it's the same ex-customers calling the names.
There is one thing that some one should explain to you; and it will make you a better person. The companies that you speak to this way, are ran by real people just like you. Each person has a personality, feelings, and cares for you as a customer. Simply because you feel protected by your computer screen doesn't give you the right to call someone profane names and treat (whether a company or employee) Us with disrespect. There are companies out there that will do anything you want, and you can treat them however you please. This isn't one. Respect is something that is earned, not given.
There is one thing to be upset, it's another to insult someone here to update you on the situation. We understand you are angry and will not shop with us again, but others will, and be happy they received the same service you decided never to experience again.
Enjoy your holiday weekend.
---------- Post added at 01:34 PM ---------- Previous post was at 01:31 PM ----------
Your money is held by Google Checkout for a period of 7 days. For instance, someone placed an order today at 7:54 amand their order reads Expires Apr 14, 2012 7:54:58 AM PDT. Sorry for the issue. We did not intend for it to malfunction. We will be careful in every sale we give now; which will limit the amount of sales offered.
hello00 said:
dude i was one of the victims who have placed an order and now I have to wait a ages (they said 14 days, google checkout calculation or whatever) until my funds become available to me..none of this **** would have happen if their dumbasses were careful enough to actually run their business..I have called my bank and they said to wait till mon or tue for the funds to become available..if not then they said they will file a dispute with google (i used google checkout) I will never ever use negrielectrotics period
Click to expand...
Click to collapse
---------- Post added at 01:36 PM ---------- Previous post was at 01:34 PM ----------
We will address each complaint as we did these posts. We are unable to honor the coupon, and have store policies set to remind you why. Please use the Nevada BBB profile as they have yet to merge them when we relocated to Nevada.
chrischoi said:
This seems to be the most up to date one.
http://www.bbb.org/southern-nevada/...es/negri-electronics-in-las-vegas-nv-90006884
They have multiple profiles there. This seems to be an out of date one.
http://www.bbb.org/wisconsin/Busine...ectronics-in-minocqua-wi-44149477/complaints/
Everyone should just go ahead and file a complaint. I would just do it on both.
If you stay on top of it and keep it updated. Maybe they will come around and honor it.
I know for the store I work for... if something was the incorrect we would honor the price. No matter who's fault it was.
Click to expand...
Click to collapse
---------- Post added at 01:39 PM ---------- Previous post was at 01:36 PM ----------
Handtech may tolerate you speaking to them this way. Our previous post addresses your concern regarding the authorization which was taken by Google Checkout. Stock is still available and you are able to purchase still at a better price than the competition, with free shipping and no import/duties tax. I assure you, like any other company you have or will ever shop at, they will all make mistakes.
F4M0U569 said:
F*** you negri..They are holding my money for 14 days!!! How is that even possible?. I should have bought it from handtec, ****! You just lost a valued customer, actually two. Bastards
Click to expand...
Click to collapse
---------- Post added at 01:43 PM ---------- Previous post was at 01:39 PM ----------
Alien987 said:
Indeed they aren't required to honor a price mistake.
But the main reason I haven't bought from them so far is precisely because I've read similar stories over the web because many times they won't honor prices, coupons, pre-order prices or some "in stock" items not really being in stock after ordering.
Additionally they won't fix wrong and misleading information even if you report it, for example check their Optimus 2X P990H product page and you'll see that they are showing instead pictures of the slimmer Optimus Black P970H... even though I personally reported the mistake by chat months ago...
Here are a couple of related links:
http://www.negrielectronics.com/blo...alaxy-nexus-pre-order-customers/#.T4CIx5pWprY
https://negrielectronics.com/lg-p990h-optimus-2x-speed-black-unlocked.html
Click to expand...
Click to collapse
It's difficult to make everyone happy, all the time. But we do our best. We have taken your suggestion and sent to the correct department, however it has still not been corrected. Are you interested in purchase that unit, or is that just an example that you have?
Apologies for the incorrect image. Just a mistake when listed.
---------- Post added at 01:45 PM ---------- Previous post was at 01:43 PM ----------
Willieumm said:
+1
That's very poor customer service, the orders that were placed should be honored. The customers aren't responsible for making sure that your prices are correct. Expansys has em $5 cheaper than the regular price anyways.
Click to expand...
Click to collapse
It's honest customer service. You'll appreciate it once you place an order.
I'd rather a company be transparent with me.
Does Negri charge before the products are shipped? I'm sure a lot of this could have been advert if charged when it was being shipped from the facility.
Sent from my Galaxy Nexus using Tapatalk
It's standard practice to cancel orders if there's a pricing mistake. Happens on Amazon and a lot of big name retailers. Dunno why you guys are making such a big deal out of it.
Espansys ftw lol
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Related
http://www.argos.co.uk/static/Produ...:11674|prd:1546795&referrer=COJUN&cmpid=COJUN
I wish I was there
Edit: As per HOTUKDeals thread it was a mistake
This has now been withdrawn, most likely a misprice to begin with or they have already sold all their stock! It will be interesting to see if those that ordered early actually receive their phones.
Ordered one. Let's hope it goes through. The money has left my account, so that's something.
---------- Post added at 12:26 PM ---------- Previous post was at 12:26 PM ----------
Fensy said:
This has now been withdrawn, most likely a misprice to begin with or they have already sold all their stock! It will be interesting to see if those that ordered early actually receive their phones.
Click to expand...
Click to collapse
The Verge phoned up and it wasn't a misprice.
good way to make a profit
buy a couple, and sell them on.
on HotUKdeals, people have confirmed that the deal is not valid for some reason...
The Verge may have jumped the gun on this one - retailers customer service departments are notoriously crap and often get it wrong, good luck getting it though. I still think this deal was too good to be true and looking at the hukd thread that does seem to now be the case
and here I thought Nokia and MS finally figured out the formula to become relevant in the market. Hell even I was going to pick one up to try it... but now forget it.
Can't charge premium prices for sub premium device/experience... not until you become a real player and can start dictating pricing (like Apple).
Too good a phone to sell for £120
Was always going to be a incorrect price.
But it was worth a shot I guess.
shinho said:
Too good a phone to sell for £120
Was always going to be a incorrect price.
But it was worth a shot I guess.
Click to expand...
Click to collapse
Plus, its relatively branded new aswell!
-------------------------------
Sent from my HTC Desire S
Hey guys,
I have been a XDA lurker for a while. I am looking at getting the P6800. I seemed to have found a site that is offering to import it at a wholesale price. It all seems fishy to me but I figured I would see what all of you had to say...
Ummmmmm
I think that website is 100% authentic. I would jump on it before they are gone!
what is the site?
Exactly my point in my reply...
I have some nice land for sale in Florida .... great deal too...
Sent from my GT-P6810 using Tapatalk
So whats the name of the site? I got mine from one in Hong Kong at a really cheap price
I dunno, this seems a bit fishy. First post to XDA and asking for people to check out a website....Good thing they can't post links yet.
burhanistan said:
I dunno, this seems a bit fishy. First post to XDA and asking for people to check out a website....Good thing they can't post links yet.
Click to expand...
Click to collapse
You could be right, it may be an employee looking to get people talking about there products or drum up some bushiness! But they did join in 2009.
But to be fair i very rarely post as I am not as well endowed as many on here (with the skills needed for dev work that is and I don't look forward to being flamed), i have bought my device from HK, quick delivery and having followed the guidance on another forum can confirm its genuine, Samsung accepted it on my product account, tested perfect and everything people ask. The one thing I did note was the description on the package for customs, again reading elsewhere, it may get held up but the owners of the website say there paying import duty, hope this helps.
Haha, sorry guy's being new I was only allowed to post every 5 minutes or something like that. Basically I got distracted...
buyingstore [dot] co [dot] uk/index [dot] php?main_page=product_info&products_id=8137&off_id=B006UAOE42
at 230 bucks for a 3g model is probably too good to be true, this tablet probably costs more than 200 bucks to manufacture alone, so at 230 I doubt it. googling reveals this
http://www.scamadviser.com/is-buyingstore.co.uk-safe.html
Oh, yeah. That's gotta be bull****.
Its so tempting. I have thought about using my credit card so it would be easier to dispute the charges if fake.
It look just enough like amazon not to get sued
did you decide to order from here in the end?
There is a zero percent chance that that is legit. The price is way too low and I'm willing to bet they don't have a good way of contacting them.
It's not worth the risk. If you really want one then look for a more reputable site.
I am still waiting for my income tax return but I have decided that I will be going with a reputable source.
Thank you guy's for your input.
Agree its not worth the risk, thanks for the input.
Really like this device but cant help but hold out to see if the google tab becomes a reality
I may buy one from HK, I need the Calling features, and from HK they're about 600
This is MORE of a gripe then anything....I trust many of you have successfully been able to take advantage of this amazing offer:
http://samsungnote3.prizelogic.com/
Well...I just scored myself this awesome device myself a couple of days ago, tried to obtain my free $50 Google Play credit and lo and behold, I got this message when thinking I can start entering my IMEI number, then phone number:
Thank you for your interest in Samsung’s Google Play™ promotion, due to the high level of interest in this promotion we have exhausted our supply of Google Play credits. This offer started 11/5/13 and has now ended under the terms due to exhaustion of supply.
To receive future updates about Samsung promotions and offerings go to www.sharethegalaxy.com
WTF! I am obviously pissed because I thought I had (More than sufficient time) until January 6th!
Anyone think of anything I can do such as a "consolation" prize if I called up Samsung to complain about this?......it goes without saying that this was totally unfair. Total BS!!!
Thanks!
I'm in the same boat as you and just as mad. Promotion rules state that at 30000 gifts it's over. That is absurd since they have sold multiple millions of these
Sent from my SM-N900V using Tapatalk
We got screwed in the UK also, I bought my phone on the 30th October - Yet the offer of a free cover only kicked in if you bought your phone after the 15th November... Moral of the story wait til you see what they offer for free, then purchase the phone.
My gosh there has been a lot of butt hurt over this. For crying out loud, either you got it or you didn't.
They didn't promise this upon purchase of the phone- it was just an added freebie, and a limited number at that.
Get over it.
hawkeye680 said:
My gosh there has been a lot of butt hurt over this. For crying out loud, either you got it or you didn't.
They didn't promise this upon purchase of the phone- it was just an added freebie, and a limited number at that.
Get over it.
Click to expand...
Click to collapse
Wow. You don't have to be an d-bag about it.
I think alot of people feel screwed over since many of these promotions were redeemed fraudulently with IMEI number generator.
hawkeye680 said:
My gosh there has been a lot of butt hurt over this. For crying out loud, either you got it or you didn't.
They didn't promise this upon purchase of the phone- it was just an added freebie, and a limited number at that.
Get over it.
Click to expand...
Click to collapse
He's right. You are all acting like little kids not getting the promised candy the day after Halloween, the only difference here is there was no promises made. The rules clearly stated that the contest will be ended when the quantity of vouchers will be exhausted, 30K i think, that over 1.5M$ worht of google play money. Just be grateful Samsung does this, they were the first to offer 50GB of dropbox, the first to offer us a free Jay-Z album, doesnt matter if you like/use those or not, they still are the only ones.
The good thing is those promotions come back and they tend not to let their customers of previous devices down. So appreciate something you get for free and stop acting like spoiled children by claiming you were all SCREWED. Let me screw you, you'll see how that feel and then you'll be able to associate that emotion with the fact that you missed out on a contest where the rules were clearly stated.
P.S. IMEI generators don't exist for the note 3, and only a very small proportion of users did redeem something that wasn't theirs. Most if not all redeems were made legit.
Cool story bro. I feel screwed for reading this. Thought I was gonna click myself into something worthwhile and all I got was another first world whiner.
sent from my sm-9005.
so... you're from belgium/netherlands/benelux? want to get your hands on a nexus 6? allready know where to get one?
whatever! let's keep each other posted! follow this thread
hyeclass said:
so... you're from belgium/netherlands/benelux? want to get your hands on a nexus 6? allready know where to get one?
whatever! let's keep each other posted! follow this thread
Click to expand...
Click to collapse
Yes. Tweakers sucks with their overbearing mods. It's so oddly formal and stodgy over there. Let's keep each other abreast of the latest!
What's wrong with Tweakers?
I don't visit their often, because I don't speak Dutch that well.
Anyway, from what I read, the pre-order won't start before November 18, 2014. I don't know if that's true.
http://androidworld.nl/nieuws/nexus-6-pre-order-uitgesteld-tot-18-november/
And it would be sucks if the store only have 32GB version.
floepie said:
Yes. Tweakers sucks with their Nazi - like mods. It's so oddly formal and stodgy over there. Let's keep each other abreast of the latest!
Click to expand...
Click to collapse
gogol said:
What's wrong with Tweakers?
I don't visit their often, because I don't speak Dutch that well.
Anyway, from what I read, the pre-order won't start before November 18, 2014. I don't know if that's true.
http://androidworld.nl/nieuws/nexus-6-pre-order-uitgesteld-tot-18-november/
And it would be sucks if the store only have 32GB version.
Click to expand...
Click to collapse
I wouldn't mind the 32gb version, owned a 64 gb htc and I never really used the extra space, don't really store a lot of pictures/music on my phone...
but my LG G3 screen just broke and it hurts to wait that long... if that's just the pre order then shipping will be at least a week later
I just hope it get released (in NLD) through Google Play, but the feeling I got after the way US got treated on the pre-orders we're pretty much screwed. Seems that on previous devices the Play Store price was (slightly) lower than with 3rd party retailers.
All I need is a confirmed date and price, so I can decide to wait for it or move on. My S3 is slowly losing it so I want to replace it in the next 2-3 months.
If it gets a release / pre-order for €565 for 32GB, then I'm buying. Midnight Blue!
32GB will be enough for me, I got the same amount on my S3 at the moment. If I need more storage, there's Drive, Dropbox, etc.
And yes, Tweakers can get a bit "formal" at times
The Nexus 9 is now available for pre-order in the NL store. I don't think I've seen a Nexus device of any sort so soon appear. Gives me a slight bit of hope at least for the appearance of the Nexus 6.
so... you're from antarctica? want to get your hands on a nexus 6? allready know where to get one?
whatever! let's keep each other posted! follow this thread
Also hoping to get it soon by play store or Else. Perhaps mediamarkt germany are selling them again quick. Got my Nexus 5 there.....
leontine said:
Also hoping to get it soon by play store or Else. Perhaps mediamarkt germany are selling them again quick. Got my Nexus 5 there.....
Click to expand...
Click to collapse
what about warrenty? is it still 2 years?
I really don't know about the warranty, I've never had problems and buy every year the new model so......
leontine said:
I really don't know about the warranty, I've never had problems and buy every year the new model so......
Click to expand...
Click to collapse
I bought an htc one x+ from vandenborre, 2 years later got to return it for an lg g3 <3 so if they get the nexus 6 there, I'd rather buy it from them.
hyeclass said:
what about warrenty? is it still 2 years?
Click to expand...
Click to collapse
Yes. 2 years.
---------- Post added at 03:39 PM ---------- Previous post was at 03:38 PM ----------
hyeclass said:
I bought an htc one x+ from vandenborre, 2 years later got to return it for an lg g3 <3 so if they get the nexus 6 there, Id rather buy it from them.
Click to expand...
Click to collapse
What do you mean that you got to return it?
floepie said:
Yes. 2 years.
---------- Post added at 03:39 PM ---------- Previous post was at 03:38 PM ----------
What do you mean that you got to return it?
Click to expand...
Click to collapse
well I had some trouble with the screen where it would start to flicker and automatically shutdown the phone... after 3 repairs the proble m was not fixed the fourth time I got to pick a new phone.... with new warrenty :/
<3 vandenborre
tv hifi electro... hahah
Interesting story there. Here, the stores always refer to the manufacture's warranty and leave it up to the brand to fix or replace it. That's pretty good customer service, for Europe at least.
Retailers are obligated to handle warranty issues in the Netherlands, not the manufacturer.
Also a 2-year warranty period is issued to consumer electronics.
Based on the last few years, I think the retailers here are always late, compare to UK or Germany. But, probably that's how it works on this kind of industry, I don't know why. I bet the retailer in Germany would get it sooner.
But, checking the Nexus 9 on the Play Store The Netherlands, it is THERE available, leaving warehouse in just 1 - 2 days. And the Nexus 9 is officially on sale starting today. Thus, Play Store is not late!
I hope, this would be the same with Nexus 6. If any indication, it could be November 12, as said by T-Mobile U.S. And heard the "full review embargo" would be lifted that day as well.
We can only hope, can't we?
gogol said:
Based on the last few years, I think the retailers here are always late, compare to UK or Germany. But, probably that's how it works on this kind of industry, I don't know why. I bet the retailer in Germany would get it sooner.
But, checking the Nexus 9 on the Play Store The Netherlands, it is THERE available, leaving warehouse in just 1 - 2 days. And the Nexus 9 is officially on sale starting today. Thus, Play Store is not late!
I hope, this would be the same with Nexus 6. If any indication, it could be November 12, as said by T-Mobile U.S. And heard the "full review embargo" would be lifted that day as well.
We can only hope, can't we?
Click to expand...
Click to collapse
yes we kunnen sure hopen!
And if we do get forgotten on the N6...
This Moto might be released here:
http://www.androidpolice.com/2014/...-variant-for-non-us-markets-spotted-on-google
But I counting on the N6 being released here. Coolblue also has the N6 set for pre-orders starting from 18-10.
They provide the option of email notification when it can be ordered.
If we could only get conformation of the price tag...
franatic08 said:
Retailers are obligated to handle warranty issues in the Netherlands, not the manufacturer.
Also a 2-year warranty period is issued to consumer electronics.
Click to expand...
Click to collapse
Wait, if something goes wrong with a device and it needs to be serviced or possibly replaced, what does the retailer have to do with it beyond the return date? Or, can you really bring the device in to the retailer and have them arrange service?
floepie said:
Wait, if something goes wrong with a device and it needs to be serviced or possibly replaced, what does the retailer have to do with it beyond the return date? Or, can you really bring the device in to the retailer and have them arrange service?
Click to expand...
Click to collapse
Yes.
According to Dutch consumer laws the retailer is obliged to extend warranty services during two years.
Either they get it fixed or replaced, that is up to retailer.
Of course, if the defect isn't covered by warranty costs may apply.
I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app
That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
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sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
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Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
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Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
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Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
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yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.
google pre order system works backwards.
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
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thafngame24 said:
Does your order show cancelled in the order history on Google store website?
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Click to expand...
Click to collapse
Yes, it does. :/
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
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jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Click to expand...
Click to collapse
It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
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Click to expand...
Click to collapse
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.