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My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
EDIT: Added a poll. It might be nice to know how many of you are suffering from dead pixels to get an idea of the quality of the HD2 LCD screens used.
ralphfx said:
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
Click to expand...
Click to collapse
From what I've read in another thread, someone spoke to HTC when they had 1 dead pixel and HTC said they'd need 10 before it was a warranty issue. Personally, I think it should be an issue if there's any dead pixels, especially when the thing is only a month old!
Get in touch with them and see what they say themselves.
I'm waiting for an answer from HTC. They are not that fast..
I also read that thread, but to be honest I've never heard of so many pixels needed to be dead to be covered by warranty.
The title of that thread states only 1 dead pixel (which is normally not covered by warranty), so I thought it would be a good idea to open a new one and check out the experience of other xda users.
Found this for the Asia Warranty, and it states on page 4 of this document, http://docs.google.com/viewer?a=v&q...&gl=uk&sig=AHIEtbQJk8yP96b-ddibr9YKV3EYPCjKXg
14. Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels
may sometimes occur. If the following occurs within 14 days from the date of purchase, then
you can ask to replace the LCD at our authorized service centre.
(a) 3 or more dead/bright pixels (*) anywhere on the liquid crystal display.
(b) If there are only 2 dead/bright pixels, then they must be within 5mm of each other.
(c) However if the conditions listed below occur, then this warranty is null and void.
(*) ”Dead pixel” – a pixel on the liquid crystal display (LCD) that shows no light at even
when it is supposed to.
(*) “Bright pixel” – a pixel on the LCD that shows only 1 color (usually white) and no other
colors at all.
What (C) refers to I don't know.... the 2 conditions below are knackered pixels! Give them a ring - on laptops it was 6 or 7 accross the screen, or 3 or 4 towards the centre. I wouldn't tolerate that many on something like a phone, as you're looking at the entire screen all the time.
Good luck
Again a different answer. I hope HTC replies soon.. Someone on tweakers.net told me they look at a % of dead pixels. I think I will give HTC a ring tomorrow instead of waiting for an e-mail.
Wow. I had four of these, the last one I sold still sealed in its box but the other three were perfect with regard to not having dead pixels. How unlucky! If I were you I'd return it for one of the numerous other faults, never mind their dead pixel policy. Say the SMS fault is the issue, or the crackling call quality (if you have it) etc.
Those faults are something to try indeed if they reject the pixel claim.. However the sms issue can probably be fixed with a hotfix.. Can't say anything yet about crackling call audio, didn't use it to call yet. Still playing with it and awaiting my soft resin case + screenprotector
I just noticed another white pixel.. So that is a total of 8 already.. Seems like they are all suddenly appearing (not that I'm paranoid, but I didn't notice any white stuck pixels before and I would swear there were "only" 3 yesterday morning when I first noticed..)
Ok, I gave HTC Netherlands a ring and here is what they said:
There need to be at least 4 dead/hot/stuck pixels present, OR
There need to be 2 dead/hot/stuck pixels at a maximum distance of 5mm from each other
So I brought my HD2 to back to the store I bought it from and they have sent it in for repair/exchange. I don't know if they will replace the screen or the complete handset, but I pushed them quite a bit to replace the entire handset (it's only a month old and I don't like the idea of it being taken apart already :S) I'll keep you all informed.
Good to know.... hope yours comes back fine!
Are you sure you are not seeing the touch screen matrix?
firaX said:
Are you sure you are not seeing the touch screen matrix?
Click to expand...
Click to collapse
I think from his description we're all sure that he's not seeing the "touch screen matrix"
Towserspvm2000 said:
Good to know.... hope yours comes back fine!
Click to expand...
Click to collapse
Thank you! I hope so too! Good thing is that they (the store) also filled "in perfect condition" in on the RMA form. Sent back a Nokia once and it came back all scratched up and I couldn't fall back on anything to prove it wasn't scratched when I sent it in.
firaX said:
Are you sure you are not seeing the touch screen matrix?
Click to expand...
Click to collapse
No it is not the matrix!
johncmolyneux said:
I think from his description we're all sure that he's not seeing the "touch screen matrix"
Click to expand...
Click to collapse
Indeed
I have a UK Tmobile HD2 Ive only had it 2 weeks and had noticed a white pixel appear a couple of days ago and now I have spotted 2 more (bottom left, middle and top right of the screen) and I can also just about see 3 not very visible RED stuck pixels.
I will be taking the handset back in to the store tomorrow to see what they plan to do about it, they will probably send it off for repair but i will ask for an exchange although the store does not have any instock.
my HD2 suffers from a dead pixel too.
Luckily it's only 1 (and i hope it won't get any more).
I have my HD2 a week, and yesterday i first noticed the dead pixel with brightness on 100% and a white background.
Hope they do something about your situation, because that many dead/hot/stuck pixels isn't fun anymore, and the worst part is you can't hold your eyes of it once you noticed them.
Is there a software to fix stuck pixels??? I have spotted a red point which can be seen only in some applications with black background. But it isn't seen in a totally black picture.
ralphfx said:
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
EDIT: Added a poll. It might be nice to know how many of you are suffering from dead pixels to get an idea of the quality of the HD2 LCD screens used.
Click to expand...
Click to collapse
Any update on this?
i live in NL and curious to hear if its fixed for free.
Black dead pixels?
Are dead pixels black or white? I have few in a small area after I bought it used a year ago. They haven't spread but does anyone else have this problem?
i am on it too .... a blue pixel only on black font.....
Hi Guys,
I hope this thread can serve as a venue for the owners of a 7.7 in the Philippines.
I just got mine yesterday from Fortress, Hong Kong. 16GB WiFi only device, but thats exactly what I was looking for since having another device with unlimited internet would be redundant. No issues so far, although I still need to get used to TW and HC. I love the screen and, so far, the battery life is wonderful with being on for 9 hours and 30 min and 2 hours screen-on time and WiFi always on netting me with 74% more battery to use up. Amazing for Android, if you ask me!
Thats cool bro. Large LCD with amoled plus...
Sent from my Galaxy SII using Tapatalk
Waiting for this to arrive on the Philippines market that comes from Samsung, warranty matters a lot.
I hope the screens they used on the Tab 7.7 dont have the common SAMOLED issues.
just got mine a while ago still charging it to full before using it
@earlz
there are sellers in tipidcp with samsung warranty already be sure to check for the ntc logo at the back got mine for 30.5k with 1 year samsung warranty
mall prices are outrageous going as high as 37.5k XD
geogetski666 said:
just got mine a while ago still charging it to full before using it
@earlz
there are sellers in tipidcp with samsung warranty already be sure to check for the ntc logo at the back got mine for 30.5k with 1 year samsung warranty
mall prices are outrageous going as high as 37.5k XD
Click to expand...
Click to collapse
Im located in Cebu City, so buying from them is not an option since I cannot see the examine the screen first hand.. Samsung has been giving us shoddy quality control lately and I had my Galaxy S2 refunded after 7 replacements due to the yellow tint and other screen issues, my Galaxy Note is also in refund process. I understand that my standards where set high with the first SAMOLED device (S8500 and Galaxy S1) that never had issues so I expect nothing less than flawless for a 30K+ device.
EDIT:
The prices you see in malls are they official samsung retailers or import units ?
I was told that the purchase includes international warranty. Even Asus was adapting this policy. In any case, I have not noticed any light bleeding, yellow tint or dead pixels, but ill continue to observe.
Usage so far: 16 hours, 5 hour screen on, WiFi on the entire time with full sync and I'm at 30% . I'm charging now, but it has exceeded my expectations when it comes to battery life.
Just for the sake of comparison, I got the tab under 24k.
junta_mpb said:
I was told that the purchase includes international warranty.
Click to expand...
Click to collapse
Samsung Philippines does not honor international warranty, I verified that with the supervisor from the an authorized service center just yesterday unless she didnt get the memo yet. But if they do honor it its great.
junta_mpb said:
Even Asus was adapting this policy.
Click to expand...
Click to collapse
As long as you send them your defective device they will honor the warranty but if you send it through an Asus store they wont accept it.
junta_mpb said:
In any case, I have not noticed any light bleeding, yellow tint or dead pixels, but ill continue to observe.
Usage so far: 16 hours, 5 hour screen on, WiFi on the entire time with full sync and I'm at 30% . I'm charging now, but it has exceeded my expectations when it comes to battery life.
Just for the sake of comparison, I got the tab under 24k.
Click to expand...
Click to collapse
Well SAMOLED has no backlight bleeding but it has spots/blotches when displaying a black image visible in dark rooms.
Im concerned if there are any visible horizontal or vertical lines when rendering greys, this seems to be common with the Galaxy Nexus and Note, rare on the S2, none on the Galaxy S1.
Can you try these images for me on your tap? and where did you get it for 24k?
The last 2 pictures I attached his how the jedi image looks like on my galaxy note.. visible lines and greenish greys.. the last picture is a snapshop of my greys.. I've the jedi image and the grey images on a Galaxy S2, no lines what so ever even if I squint my eyes and look for it.
I tried the images and the greys remain grey. They do look like etchings on a circuit board, but i assume that the image is supposed to be like that. The jedi i!age is light green but not as flauresent as the one you attaced from your note. I also tried blck in a dark room and i dont see yellow anywhere. Ill keep checking just to make sure it stays that way. Thanks for the tips!
About the price; i bought the device from HK, Fortess at central to be exact, but its available everywhere at the same price. There are no deviation from srp from any major retailor be it fortress or broadway. There are grey unit stores, however, i suggest you stay away from them. Actual price is 4088 HK and it translates 23k and change.
Sent from my GT-P6810 using Tapatalk
junta_mpb said:
I tried the images and the greys remain grey. They do look like etchings on a circuit board, but i assume that the image is supposed to be like that. The jedi i!age is light green but not as flauresent as the one you attaced from your note. I also tried blck in a dark room and i dont see yellow anywhere. Ill keep checking just to make sure it stays that way. Thanks for the tips!
About the price; i bought the device from HK, Fortess at central to be exact, but its available everywhere at the same price. There are no deviation from srp from any major retailor be it fortress or broadway. There are grey unit stores, however, i suggest you stay away from them. Actual price is 4088 HK and it translates 23k and change.
Sent from my GT-P6810 using Tapatalk
Click to expand...
Click to collapse
For the dark room test you need to display a black image, have you eyes adjust from the darkness to about 5mins then see if you get a uniform faint glow on the blacks or if there any darker or whiter spots.
The grey image is just a solid color there should be no lines or etchings, it should be the same on what you see on a computer monitor.. just a solid block of grey. This is an important factor for me.
I initially thought you purchased the Tab here in the Philippines, I thought its already in the market. The jedi image is supposed to be grey if you look at it on a Galaxy S1, Galaxy S2, Iphone4, Nokia 5800 and probably all of the other display devices.. That image is my ultimate test for screen quality but its not a deal breaker, as long as there are no visible lines and screen brightness is even then its all good.
Thanks for taking the time to perform the tests for me, at least I have an idea what to expect.. I'll just have to wait when the unit arrives here in the Philippines but for now based on your grey test the screen already fails for me
One more thing, aside from the memory capacity variants is there a wifi only version for this ?
The greys are gray, but I must say there are slight degrees of grey.
The unit I have is WiFi only.
You mean that the shade of grey is not uniform on the enitre screen?
The etchings I was describing is due to slight changes in grey. Very subtle, but I can see it. Then again, I once thought a grey shirt was green.
Oh, and I tried the image on my dhd and I don't see the shade difference. Must be the 7.7 then.
Thanks for the feedback at least I know what to expect.
CMK has it on stock, 29K for the 16GB 3G model.
That's not bad! Go get them, people!
I'll wait for the local dealer to have it on stocks, if CMK has then the local samsung store should have it with in the same week, Also im a bit disappointed that the grey rendering is not perfect, the Galaxy S2 did it perfectly on some units.. I'll just have to be ultra picky with my purchase
Ive attached a sceenshot of the gray image for you to check out. I hope it will help you make a decision.
Sent from my GT-P6810 using Tapatalk
junta_mpb said:
Ive attached a sceenshot of the gray image for you to check out. I hope it will help you make a decision.
Sent from my GT-P6810 using Tapatalk
Click to expand...
Click to collapse
A screenshot wont help its basically resending me the file, If you can take a steady shot photo in a dark room, that should give me a glimps of what you see.
I'm too lazy to bring out the dslr now, but maybe tomorrow
Sent from my GT-P6810 using Tapatalk
I have my Galaxy Note for 10 weeks and after using it always with 100% brightness there are aging effects.
Specially at blue backgrounds, but also at white and gray I can see the home screen icons, the clock and some buttons from jelly defense (I played jelly defense 3 weeks daily 2 hours) shining darker. (you can see it on the photo)
Now my Galaxy Note is in service for screen changing.
But what can I do in the future to avoid this aging effects? 80% brightness, 90% brightness?
Samsung didn't know this problems (I'll not believe it).
Has anyone practical experience with this problem?
Typically Blue pixels age the fastest. So pick a warm/red background. Avoid 100% brightness. Use auto if possible. Avoid leave screen on for prolonged period. Avoid static text or icon on the screen for too long. Basically the same care you would do to a Plasma TV except even the plasma TV screen(around 80,000 to 100,000 hrs) lasts 10 times longer than the AMOLED screen (estimated around 10,000 to 20,000 hrs).
Looks like you've discovered amoleds dirty little secret. I avoid pixel burnout by using launchers that auto hide the notification bar as well as browsers that allow you to hide the navigation bar such as opera. Opera let's you browse in fill screen mode.
I often refrain from using apps that show static images for long periods of time. I try to use the browser for everything that can be done through the regular Web portal of a site.
There is no way of getting around static images in apps unless the Dev accounts for it. Some devs are aware of amoled burn out and have options to hide navigation bars.
Ultimately you have to be mindful of static images and make sure to either avoid them on your screen for prolonged periods of time or remember to rotate your screen.
This is why I'm not looking forward to virtual buttons on ICS. It will destroy amoled screens for sure. Hopefully Samsung will retain physical button(s)
10 weeks is a pretty short life time, My friend's Nexus One (1yr++) does not have the very slightest hint of screen aging why my the galaxy S2 that I used for just 2 months already had the AM/PM burned in.
Its normal for OLED screens to age but it should not be this fast, this is probably why apple is not looking into OLED screens as the quality and or lifespan could be problematic.
There are some manufacturing defects. Some screens are just fade faster than others. But in general, if you know how to take good care of your screen, it will last a long time. My old Galaxy S lasted over a year without any noticeable burn-in. My new Galaxy S2 has been 4 months w/o any problem.
foxbat121 said:
There are some manufacturing defects. Some screens are just fade faster than others. But in general, if you know how to take good care of your screen, it will last a long time. My old Galaxy S lasted over a year without any noticeable burn-in. My new Galaxy S2 has been 4 months w/o any problem.
Click to expand...
Click to collapse
like the part where you say "noticeable"
no matter how much you try to take care of it. It will happen. Its already there. (Depends to which degree)
My advice apart those ones about hiding the element that are always present.
Do not look for a screen burn in. Or do not look at the ****ty quality of the AMOLED. When you would look on for example on grey/ brown background easiest to spot when going to the marker you would notice the differences between the different parts of the screen. Its not perfectly even from the time its build. The color is displayed in different shades usually presenting itself in "lines".
Had my Note for 1 hour and I noticed it. Brand new.
But then again I know what to look for (proud owner of Galaxy S) and where to look for it.
I bought this device for the resolution and power. Not for the screen build quality
When I say 'noticeable', I meant to use screen test patterns. Last time I did that with my Galaxy S, I don't see any burn in with the test patterns at all. But I agree one should not purposfully sort after the burn in. It will always be there. But I also don't need live in panic. The great contrast of the screen (or infinite black) outweights any shortcomings it has. Side by side with an iPhone 4/4s, I simply can't stand the foggy looking screen of the LCD on iPhones. Every iPhone owners I encounter liked my SAMOLE screen better.
PAGOT said:
But then again I know what to look for (proud owner of Galaxy S) and where to look for it.
Click to expand...
Click to collapse
Hello fellow Galaxy S owner, This is the phone that brought up my standards and expectation for a SAMOLED device. I never saw any lines/uneven screen brightness and other garbage on my Galaxy S, even on greys. So this has brought up my expectation for a very high level which was crushed by the Galaxy Note's screen.
PAGOT said:
I bought this device for the resolution and power. Not for the screen build quality
Click to expand...
Click to collapse
Good for you, I bought the device as a while package with the top concern about screen build quality and as an HD playback device which it does not meet the purpose
Just a quick tip I picked up from someone else on this site (I forget now who it was, sorry). Change your clock from 12 to 24 hour every now and then (and visa versa), it shifts all the icons along a little
This is both an interesting and depressing post to find. I was so excited to order my International Note soon, but now I'm super paranoid about screen aging. I've read so much conflicting information about it online, I don't even know what to believe anymore.
Featherbeard said:
This is both an interesting and depressing post to find. I was so excited to order my International Note soon, but now I'm super paranoid about screen aging. I've read so much conflicting information about it online, I don't even know what to believe anymore.
Click to expand...
Click to collapse
In terms of lifespan, LCDs still trump amoleds. That's a fact you'll have to live with.
No screen technology is perfect. SAMOLED for the moment has the problem that pixels decrease in brightness with ussage. So try to minimize the amount of light you get off the screen. That will also give you more battery life.
Try to use black backgrounds, and white text on black background if the application allows it. Of course if you spend 3 hours a day on a game with static icons and menus, that will wear some pixels more than others and you'll end up with something like the OP.
If you go looking for small variations of color, you're going to find them. But the superior brightness and contrast of a SAMOLED screen wins me over. Even when I know its effemeral and will degrade with time. But anyway, who keeps a phone more than 2 years?
Yeah, but I just found this information for the first time today, which is why I'm so depressed. I'm a digital artist so having a nice little on-the-go sketchpad has me super excited, but also worried because of the screen. Expansys tells me there's a 2 year warranty, but I don't know how that would work on an international phone if the screen goes bad...
---------- Post added at 02:46 PM ---------- Previous post was at 02:45 PM ----------
vcespon : Yeah, I normally keep the brightness on my Atrix down quite low anyways. The max brightness setting is *blindingly* bright. As for the 'who keeps a phone more then 2 years", I had my iphone 3gs for quite awhile thank you very much. That and if I spend 600-700 bucks on this baby I want it to last! If I get at the very least a year to a year and a half out of the screen I'll be somewhat happy, though closer to 2 would be better obviously. I wonder what the long-term outlook is for the life of these screens anyways. Does anyone know the mean-time-before-failure for them?
I would also try using black backgrounds or dark themes on as many apps as possible also. Like tapatalk or k9 for instance.
Sent from my Desire HD using Tapatalk
Featherbeard said:
I wonder what the long-term outlook is for the life of these screens anyways. Does anyone know the mean-time-before-failure for them?
Click to expand...
Click to collapse
I think there are some references how long the pixels "live". You should google. Even though Samsung said that they used new materials to build the displays.
I can tell you one thing you get used to the inferior screen in time.(Few rants not and then) So I wouldn't worry about that. If it really fails you. Meaning someone else will notice something wrong on the screen no just you. Claim warranty
Also to pointing out. There is shor-term memory effect as well. I think I already posted some bad quality pics here about that from my SGS. > http://goo.gl/URYzm I do not remember if this is a burn it or just the memory effect. I think its the memory bla bla. Second pic is best.
Thanks for the information! I think I remembered someone saying that the short-term memory effect gets better over time as well. I'm mostly worried about the screen quality as I plan on doing a lot of sketching on it, which kind of sucks because it'll most likely be using a light-colored background then. :\ I wonder if the AT&T version will have the exact same screens or if they'll be a slightly updated version. I guess not considering AMOLED is still AMOLED.
PAGOT said:
I think there are some references how long the pixels "live". You should google. Even though Samsung said that they used new materials to build the displays.
I can tell you one thing you get used to the inferior screen in time.(Few rants not and then) So I wouldn't worry about that. If it really fails you. Meaning someone else will notice something wrong on the screen no just you. Claim warranty
Also to pointing out. There is shor-term memory effect as well. I think I already posted some bad quality pics here about that from my SGS. > http://goo.gl/URYzm I do not remember if this is a burn it or just the memory effect. I think its the memory bla bla. Second pic is best.
Click to expand...
Click to collapse
Featherbeard said:
Thanks for the information! I think I remembered someone saying that the short-term memory effect gets better over time as well. I'm mostly worried about the screen quality as I plan on doing a lot of sketching on it, which kind of sucks because it'll most likely be using a light-colored background then. :\ I wonder if the AT&T version will have the exact same screens or if they'll be a slightly updated version. I guess not considering AMOLED is still AMOLED.
Click to expand...
Click to collapse
You worry too much. And you do not even have that phone yet.
First of all not sure how its in your country, but here you can return in if you dont like it in a week I think.
Also if it becomes really apparent you really can go to a service center. I do not remember someone saying that samsung refused to change the screen.
Also I was ranting here already a year ago about the Galaxy S. I hate SAMOLED soo much since I got the SGS (18 months ago). I own an iPhone 4 and love retina and SLCD. And yet bought the Galaxy Note as well (despite the fact I knew how faulty it will be and how I will hate it )
Hey, I'm paranoid! I *really* get upset when I get a device that either isn't stable or has something wrong or defective about it. (Especially something that costs this much!) I'm in the US and am debating ordering through Expansys (USA), and I've heard they have I believe it was a 2 year warranty, but I have a feeling I'd have to send it to Expansys and have them take care of it if something went wrong. I can't see Samsung handling an international phone's repair in the US?
Aren't we strange with how we buy our gadgets? We know we will hate something and yet still buy it.
Featherbeard said:
Hey, I'm paranoid! I *really* get upset when I get a device that either isn't stable or has something wrong or defective about it. (Especially something that costs this much!) I'm in the US and am debating ordering through Expansys (USA), and I've heard they have I believe it was a 2 year warranty, but I have a feeling I'd have to send it to Expansys and have them take care of it if something went wrong. I can't see Samsung handling an international phone's repair in the US?
Aren't we strange with how we buy our gadgets? We know we will hate something and yet still buy it.
Click to expand...
Click to collapse
All oled displays suffer from amoled burn out. Not much you can do.
vcespon said:
Try to use black backgrounds, and white text on black background if the application allows it.
Click to expand...
Click to collapse
Here you can see my homescreen. There is already white text on black background.
But I can see the shadows of the big clock and all icons. The shadows are the white parts of the homescreen; for example the "S" of my S-Banking-App is very visible as a black shadow in all other apps with lighter background (Internet-Browser, ebook-Reader etc..).
And the homescreen is visible only for a few minutes, because when I want to use an app I directly start the app. I don't look so much time to the homescreen and my Galaxy Note goes after one minute in standby mode.
That means only 10 minutes/day homescreen with 100% brightness is enough to damage the screen visible after 10 weeks?
Okay, playing Jelly Defense 2 hours a day at 100% brightness is not so good, but the problem is not the time, because a few minutes looking to the homescreen has nearly the same aging effect.
Just to clarify, it's a stuck pixel not a dead pixel. My bad...
Well you should have checked if you are buying it second handed. Probably seller sold it because of that instead of asking for a change.
He said the phone was sold sealed, so the seller couldn't know there were dead pixels on the screen.
Dharkan said:
Well you should have checked if you are buying it second handed. Probably seller sold it because of that instead of asking for a change.
Click to expand...
Click to collapse
As I said in the initial post, the phone was sealed. Unless the seller was psychic it is impossible that he could have known.
leoni1980 said:
As I said in the initial post, the phone was sealed. Unless the seller was psychic it is impossible that he could have known.
Click to expand...
Click to collapse
Mine had a dead pixel but I got it replaced today.
Only noticed second day, its quite hard to spot it. But yes it's anoying.
Just to reiterate, I love this phone, which is why I'm more gutted than I would have been that some dead pixels have slipped though the production line as I really didn't want to have to send the phone off. I just wondered if anyone else has found any dead pixels a or if I'm just Mr Unlucky as I seem to have had a run of bad luck with HTC over the past few years.
vas210 said:
Mine had a dead pixel but I got it replaced today.
Only noticed second day, its quite hard to spot it. But yes it's anoying.
Click to expand...
Click to collapse
Only problem is I only have a repair option as I didn't buy it myself and don't have a store receipt. If I did I'd just swap like you. If It were not for this annoyance I would be 100% in love with this phone!
I don't believe HTC are stating the phone to have a zero defect pixel display. The more pixels you push into such a small display the more chance of having defective pixels. Stuck pixels are worse than dead ones as they blink at you on a black background. Dead pixels you normally have to search for.
Believe me I would be just as upset as anyone if I found bad pixels on mine (fortunately not yet)....but I think its asking a bit much for perfection on every display out of the factory considering the pixel density and resolution.
That sucks man. Unfortunately for you that you only have those two options.
I would be so mad if that happened to me, but I generally buy from a store or online and get replacements easy.
Sorry man.
Sent from a galaxy far away!
There is an app pixel fix or something like that. Try if it works and let me know
Sent from my GT-I9300 using Tapatalk 2
leoni1980 said:
Had a few bad experiences with the One X last year but after seeing the One hardware I just had to give them another chance.
I must say, I'm absolutely in love with the hardware. It's beautiful. Only problem is that while playing Transformers on Play Movies I noticed that I have two dead pixels at the top half of the screen. I'm absolutely devastated as I thought this phone was perfect up to this point. I bought the phone second hand (albeit sealed) so don't have the option of an exchange. My options, therefore, are live with it or send it off to HTC and be phoneless for days or weeks.
I wouldn't have thought dead pixels would be noticeable on a screen with such a dense resolution, and they're not really noticeable on anything other than black - but they're REALLY noticeable there.
Have any of you guys got dead pixels? I'm a bit disappointed to be honest as I've had a tonne of iPhones and Samsung devices over the past few years and haven't seen a single dead pixel but with this and my One X from last year I've had two in a row with HTC.
Very disappointed.
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Hi, can u take a picture to show us which area has dead pixel. Thanks
Dead pixel = Black
Stuck Pixel = Any other colour
You can't fix black (dead) pixels as they are broken. Stuck however sometimes can be unstuck and fixed, but again can get stuck once again. Its pointless asking for pictures as it would just be a tiny spec on the screen. Visible only if you zoom like 200%. Mine was on the top left quarter and was a dead pixel, so I got it exchanged the next day in store at phones4u.
I wouldn't bother, software never works 99.999% of the time, if ever.
The pixels are to small on the HTC One that if you can see them, then it'll be a small cluster and I doubt the dead pixel policy has changed so you probably can get a replacement.
I've seen a lot of these HTC Ones with dead/stuck pixels online, every picture I see of them has them and even the one at the shop has one too.
Hold on one second....since when can you get the HTC one? I didn't think it came out until next week at the earliest outside the USA
slannmage said:
I wouldn't bother, software never works 99.999% of the time, if ever.
The pixels are to small on the HTC One that if you can see them, then it'll be a small cluster and I doubt the dead pixel policy has changed so you probably can get a replacement.
I've seen a lot of these HTC Ones with dead/stuck pixels online, every picture I see of them has them and even the one at the shop has one too.
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Not exactly. I had ONE dead black pixel and i could see it nice and clear on a white screen. Thats every time I was browsing I'd notice a dust like spec. Its not hard to see especially when you put it on specific colours. Again I had only one dead pixel not a cluster.
See the words I highlighted.... Doesn't seem to be a dead pixel to me. If that's really the case just ignore it. It will just fix itself in some time or just massage the part of the screen or use some pixel fixer on google play.
leoni1980 said:
Had a few bad experiences with the One X last year but after seeing the One hardware I just had to give them another chance.
I must say, I'm absolutely in love with the hardware. It's beautiful. Only problem is that while playing Transformers on Play Movies I noticed that I have two dead pixels at the top half of the screen. I'm absolutely devastated as I thought this phone was perfect up to this point. I bought the phone second hand (albeit sealed) so don't have the option of an exchange. My options, therefore, are live with it or send it off to HTC and be phoneless for days or weeks.
I wouldn't have thought dead pixels would be noticeable on a screen with such a dense resolution, and they're not really noticeable on anything other than black - but they're REALLY noticeable there.
Have any of you guys got dead pixels? I'm a bit disappointed to be honest as I've had a tonne of iPhones and Samsung devices over the past few years and haven't seen a single dead pixel but with this and my One X from last year I've had two in a row with HTC.
Very disappointed.
Click to expand...
Click to collapse
if you have one dead pixel, i say keep it. HTC has ALWAYS had problems with dead pixels. i went through 8 G2s (Desire Z) and only had one or two without dead pixels. one even had a display that looked like it suffered from burn in.
HandsomeAssDomo said:
if you have one dead pixel, i say keep it. HTC has ALWAYS had problems with dead pixels. i went through 8 G2s (Desire Z) and only had one or two without dead pixels. one even had a display that looked like it suffered from burn in.
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Why the hell would you keep it? Stupidest advice ever.
My first HTC One had ONE dead pixel. I exchanged it and got a brand new shiny one WITHOUT any dead pixels. So you're telling me I should've kept the faulty one and lived with it? lmfao..
HTC One is already available on hongkong? Cool...
If it is I could just cancel my pre-order with handtec, travel there and buy the HTC One. In the end I could save alot with customs & stuff.
m00moo said:
Why the hell would you keep it? Stupidest advice ever.
My first HTC One had ONE dead pixel. I exchanged it and got a brand new shiny one WITHOUT any dead pixels. So you're telling me I should've kept the faulty one and lived with it? lmfao..
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m00moo said:
Why the hell would you keep it? Stupidest advice ever.
My first HTC One had ONE dead pixel. I exchanged it and got a brand new shiny one WITHOUT any dead pixels. So you're telling me I should've kept the faulty one and lived with it? lmfao..
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Yeah, why not exchange it? I can accept one or two dead dark pixel but not bright one.
Hi all,
Was messing about playing Ravensword yesterday, noticed during the loading screen that I have two, yes two dead pixels!
Shock horror, get me a replacement naow!
Lol.
But in all seriousness, has anyone else got any? If you do; what type of screen have you got?
I'm looking into mine now and will report back later.
T-L-H
http://forum.xda-developers.com/showthread.php?t=2226220&highlight=stuck+pixels
Are they dead or stuck?
I am on my 4th handset, finally managed to get a perfect display but every single one I had before had stuck pixels.
mattlovell90 said:
http://forum.xda-developers.com/showthread.php?t=2226220&highlight=stuck+pixels
I am on my 4th handset, finally managed to get a perfect display but every single one I had before had stuck pixels.
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Click to collapse
14 on this unit. Haven't seen a ONE without defective pixels (stuck/dead). Tends to happen a lot more often on HTC devices, had to send 7 ONE X back to Amazon last year because none of them had lass then 5 defective pixels.
mattlovell90 said:
http://forum.xda-developers.com/showthread.php?t=2226220&highlight=stuck+pixels
Are they dead or stuck?
I am on my 4th handset, finally managed to get a perfect display but every single one I had before had stuck pixels.
Click to expand...
Click to collapse
Ouu, didn't see this thread, I'll check.
I have no dead/stuck pixels at all. I have had 2 HTC Ones.
slind said:
14 on this unit. Haven't seen a ONE without defective pixels (stuck/dead). Tends to happen a lot more often on HTC devices, had to send 7 ONE X back to Amazon last year because none of them had lass then 5 defective pixels.
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Click to collapse
Yeah I have heard others saying its a common HTC thing. The handset I have now has the issue where a tiny amount of light can come through the bottom right corner of the glass, but considering the flawless display I'm holding on to it for dear life
I work at CPW and checked through 5 units at my home store to find one without stuck pixels. They all had them. Wasn't until I went to another store I got a perfect one. Makes me think batch issues or sheer dumb luck!
I got 1st replacement from p4u and it's got one stuck white pixel which is visible when brightness between 10 to 60% approx but gone when full or lowest brightness I tried lots of apps but it's still there
Sent from my HTC One using xda app-developers app
---------- Post added at 12:00 PM ---------- Previous post was at 11:54 AM ----------
My 1st HTC one got no deal or stuck pixel but only gap
Sent from my HTC One using xda app-developers app
I've seen numerous units with gaps and light shining through them. That is far more annoying then 1-2 dead pixels that are barely visible. But 14 ... c'mon - that is not quality control. Funny thing is: I had 5 out of the box. The other 9 became visible only after one hour of usage.
I have none that I can see, I'm not going to go looking for them as with a screen of this PPI you'll probably find some if you look close enough. At normal viewing range with Auto brightness however, I cannot see anything. what I am getting is a weird screen flicker every now and then when typing on the keyboard, I seem to notice it on greys but it could be my imagination so I'll just see. The phone gets bloody hot but testing a few devices at work apparently 42c is a normal battery temp when running some intensive games, so I guess I'll just live with the device slow cooking my hand.
That flickering is "normal" I'm afraid. Also appears on fixed brightness with mine.
I have at least 5, although 1 is clearly visible now that i know it is there. Another one is on the bottom corner so not visible unless you look for it.
The others i haven't seen in a non all-black screen. Not really visible
I'm on HT339W with PANEL_ID_M7_JDI_SAMSUNG_C2_2
Pixel fixing apps did not work
Had 2 Xperia z handsets with dead or stuck pixels so switched to HTC one, had 2 of them and both had clusters of dead pixels. Awaiting 3rd htc handset now.
QA definetly seems to have dropped on this years handsets. Had 3 of the flagships from last year (returned for various faults) and all were pixel defect free first time.
Going to stick with replacement HTC ones (for now) as it is a nicer phone than the Xperia. Would really like to just get a non defective handset and use it now tho, been 3 weeks of exchanges already as I have to do it all by post.
Sent from my HTC One X+ using xda premium
Thins is are you looking closely with brightness fully up and using white and black pages? You're going to have dead pixels when PPI is this high, luckily under normal use you wont see them unless there is a cluster.
The-Last-Hylian said:
Hi all,
Was messing about playing Ravensword yesterday, noticed during the loading screen that I have two, yes two dead pixels!
Shock horror, get me a replacement naow!
Lol.
But in all seriousness, has anyone else got any? If you do; what type of screen have you got?
I'm looking into mine now and will report back later.
T-L-H
Click to expand...
Click to collapse
Something people tend to forget is that with higher resolution screens come more chance for dead pixels. This phone has over 2.07 Million pixels (2,073,600). Dead/Stuck pixels are harder to detect with a ppi as high as this.
.00009645% of your pixels are dead.
Had my HTC one for 1 day. Purchased from affordable mobiles and have seven dead pixels, faulty camera, gaps too and bottom. Give me my amoled s2 back !!!! Problem for me know is I have micro SIM and my s2 is locked to 3 UK !!!!
Knew I should of waited for the s4 and this is my punishment.
Sent from my HTC One using xda premium
I think these things come from first batches given the race with S4.
I will wait quality control calm down a bit their eyes.
.
Dumb question. I've had a couple of Samsung devices in a row and didn't have any dead/stuck pixels - other odd blotches, but no pixel issues.
Is this not possible on amoled screens, or was I just lucky?
Believe me or not but I got some kind of curse, since 15 years I buy tons of electronics and electrical stuff but only 5% of which turned out to perfectly fine and without any problem, almost every item I buy in the past have some kind of problem on arrival or it must be claimed for warranty
Sent from my HTC One using xda app-developers app
Can I ask an out-of-topic question?
Samsung and JDI, who is the one producing One's screen? I saw the name of the panel is PANEL_ID_M7_JDI_SAMSUNG_C2_1 or PANEL_ID_M7_JDI_SAMSUNG_C2_2, where I can see both JDI and Samsung here
I'm getting panicky now, I'm on my 8th Xperia Z now because they all had, including this one, dead/stuck pixels!
I'm getting it exchanged for a HTC One, just hope that I won't be harassed by dead pixels! I'm only 21 and these pixels are making me age by decades, completely stressed out constantly exchanging phones due to pixel problems and having patronising blind turds in Carphone telling me they can't see anything!
Sent from my C6603 using xda app-developers app