Hi, I have a HTC Trophy at work for testing a mobile site and it is useless. It crashes and reboots very frequently. You get 5-10 minutes use tops, usually less.
I've tried it with/without a SIM. Even with no SIM and wifi turned off it still dies all the time.
It's running build 7004 so very old, but I'm worried if it dies during update it will be bricked.
Can it be anything other than faulty hardware? I've done factory reset through the 1/2 menu on bootup but that didn't help.
Anything I should try?
Sounds like a hardware issue. Can you return it under warranty?
Boburto said:
Sounds like a hardware issue. Can you return it under warranty?
Click to expand...
Click to collapse
I took it to a local repair place earlier and they confirmed it is still under warranty, which is good news
Was just wondering whether there's any wipe procedures that might be worth a try.
I might try the Mango update, nothing to lose!
Related
Hey guys i have had some issues with my cell phone lately (hd2 tmous).
3-4 times a day i lose my signal completely and the only way to get it back is to restart the device. Sometimes my device even displays
I have tried using different radios as well no luck
that the simcard has been removed, i have tried everything
also it happens whether im at home, school or work, i live in an area that gets great reception so that should not be the problem.
messing with the band to keep it at gsm only
reverted back to auto
removed and replaced sim card
hard reset, new rom, stock rom, i always task29 before new rom as well
does this happen to anyone else, any ideas on what the problem may be?
A factory reset with formatting the memory is on the cards I think
johnerz said:
A factory reset with formatting the memory is on the cards I think
Click to expand...
Click to collapse
i just received a new sd card and it used to happen with my old formatted one, im not sure that would work? although it wouldnt hurt to see if it happens without the sd card in it.
It happens to me. Maybe a few times a week, though it will regain signal after a minute or few minutes. Sometimes I toggle the phone option off/on. Maybe that helps or maybe not. Rarely do I have to power down the phone, though I have done it a couple of time when I'm in a hurry.
It used to happen more often with the stock ROM from April of this year. Since I've upgraded a couple of times, it's gotten better. Hopefully the latest 3.14 ROM has fixed it some more.
have you complained to tmobile??? Maybe you need a new phone.
jfmckenna said:
Hey guys i have had some issues with my cell phone lately (hd2 tmous).
3-4 times a day i lose my signal completely and the only way to get it back is to restart the device.
does this happen to anyone else, any ideas on what the problem may be?
Click to expand...
Click to collapse
Browsing between topics of the H2 this one came to my attention.
I have exact the same issue! I also had it with my htc diamond. I moth ago when I received my HD2 (non branded) I thought it would be over. But no. it keeps losing signal. Freakingly annoying. I called tmobile (Netherlands sins i am from the Netherlands) and they would send me kindly enough a new sim.
But still…. The same issue.
I also did a hard reset, new ROM (cant go back to 1.33) and tried another phone. I gather it is a htc issue and some bad luck.
I didn’t had the error sim removed.
ok so i went about half a day with the sd card out and when i woke up this morning no signal again.
I gave t-mobile a call and explained to them what was going on. I was transferred to a pda/smartphone specialist, although i would say that any xda community member was more knowoledgeable than this rep. Anyway she asked me a couple of questions said there were no known issues and that i will receive a replacement phone and sim in 7 days and to return the old one phone. Hopefully with the new phone and sim i wont have this issue, im guessing they think its a hardware related problem. It bugs me that cheap crappy phones have no problem holding a signal and my top of the line hd2 does but lets hope had a faulty connection or something.
jfmckenna said:
ok so i went about half a day with the sd card out and when i woke up this morning no signal again.
.
Click to expand...
Click to collapse
Your problem (most likely) lies with a bad combination of Rom and Radio.
I know you have tried several radios, but you simply missed the compatible one.
http://forum.xda-developers.com/showthread.php?t=614119
see my posts in that thread.
apart from my provider having problems every now and then, I have not lost my connection again after flashing the right Radio.
reijkelhof said:
Your problem (most likely) lies with a bad combination of Rom and Radio.
I know you have tried several radios, but you simply missed the compatible one.
http://forum.xda-developers.com/showthread.php?t=614119
see my posts in that thread.
apart from my provider having problems every now and then, I have not lost my connection again after flashing the right Radio.
Click to expand...
Click to collapse
i have tried both the 2.13 stock rom radio and then the stock 3.14 combo both did not work.
resolved
received the new phone 3 days ago, so far have not lost service. It must have been a hardware issue with my phone. im using the same radio rom as the old phone except no signal loss, for anyone who is having the issue it may be worth calling tmobile to exchange your phone for a new/refurbished one.
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D
I've looked in the other threads but I couldn't find an answer.
My phone is currently rebooting for almost 3-5 times a day. Especially when an application that took a lot of memory was used. When closing this app, like the photo-gallery, the phone reboots. But most of the time the phone ad random reboots even when it's just in stand-by.
All suspicious apps that could cause the reboots are deleted. I've also been running several memory cleaners and monitors but also without any result.
Running down the SEUS or repair option didn't work either. And switching back the phone to the factory defaults hadn't also had any effect.
So my question is; what would be better, bringing back the phone to the store?
Is this a problem covered by warranty? Because it's not possible to lay the finger on the problem; he won't do it all the time, but too often to ignore it.
Or should I try to root my phone? And will rooting a phone also mean that the reboots of the system are over?
It's a phone from T-mobile Netherlands.
I thank you for your thoughts!
If youve factory reset your phone and it's still doing it, then i doubt rooting would help - i.e it's not a software problem as there are lots of people who dont have this issue.
This really sounds like a hardware problem to me. I would suggest getting a replacement.
The story continues...
I've contacted the customer support and the phone will be picked up and switched for another phone.
Thnx for the support!
Thread may be closed.
Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.
Danieliko said:
Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.
Click to expand...
Click to collapse
you dont have other then flash stock and send it to warranty, they may not check binary counter.
it may be a hardware issue.
samersh72 said:
you dont have other then flash stock and send it to warranty, they may not check binary counter.
it may be a hardware issue.
Click to expand...
Click to collapse
What should I do if they do not accept it?
Any way of knowing whats wrong with the device?
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
After some crashes, I loose my wallpaper
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
killersky4 said:
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
Click to expand...
Click to collapse
Did u root your phone?
[email protected]@ said:
Did u root your phone?
Click to expand...
Click to collapse
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
killersky4 said:
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
Click to expand...
Click to collapse
I have same problem, but that time my phone was rooted and i sovled it by root too.
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
If the phone is covered by warranty you may ask if you can get a replacement. They should have all your problem reports. I think that would be best instead of rooting it for now. You can root, but it's a gamble and the issue may be hardware, if you do root and issue persists, you lose warranty
killersky4 said:
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
Click to expand...
Click to collapse
You should ask for hardware problem to ASUS center because if you root your phone, ASUS will not responsible for your device any more.
Thank you for your answers.
I already told Asus that the updates didn't fix anything and I thought it was a hardware problem. But they did the same thing again: update, test, their tests pass so they send my phone back to me. That's why I'm trying to figure out how to cause the problem.
I will ask if I can get a replacement if they return my phone without correcting the problem once again.
Asus give me a new motherboard and new camera. Now my phone works perfectly