I just purchased the A500 and have successfully updated 7.014.01 and then when I try and update to 7.014.02 I get Update Failed message. Anyone have any ideas as to how to fix it? Tech Support recommends that I send it back, but it will take 2-3 weeks and it will be a royal pain and will be my last resort.
sonjamin said:
I just purchased the A500 and have successfully updated 7.014.01 and then when I try and update to 7.014.02 I get Update Failed message. Anyone have any ideas as to how to fix it? Tech Support recommends that I send it back, but it will take 2-3 weeks and it will be a royal pain and will be my last resort.
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Click to collapse
I'll assume this is the 3.2.1 update as it usually comes in 2 update files.
I'll guess your 2nd update download was corrupted somehow. Probably a good thing, as some people had bricked tab's as a result of a failed update.
If your tab runs fine, don't worry about it, and ignore the update. They'll probably just give you another tab, and you'll go through the same thing again.
Not really a whole lot in the 3.2.1 update anyhow. Only thing I noticed, is a slight difference in screen sensitivity and just a touch smoother in the app drawer. Other than that, no other real performance gains.
In a few months, they'll push the ICS update. So it will all be moot.
But, if you really want to do this small update, you'll have to root, install CWM recovery, then flash a rooted update manually. I think TimmyDean posted these awhile back, but not sure.
Or, you can just flash a 3.2.1 custom rom.
But if your tab runs ok, and you don;t want to come to the dark side, then forget about it and wait for ICS.
Related
I got my OTA update today, unfortunately something went wrong. I told it to install now, and the screen with the android and caution symbol showed up. After 10-15 minutes I hit the power button. I wasn't sure if I was supposed to wait for that screen to clear or if that screen wasn't a good sign. Well hitting power took me to recovery and said that there was an error with the install.
What did I do wrong. Was I just supposed to wait longer? I had previously rooted my phone with unrevoked, but was running the stock ROM, should I have unrooted it? Was it some other error?
Any insight into what happened so when the update comes back around I can do it right. Also is there anyway to get the OTA update back, or do I just have to wait patiently again.
jaredkent said:
I got my OTA update today, unfortunately something went wrong. I told it to install now, and the screen with the android and caution symbol showed up. After 10-15 minutes I hit the power button. I wasn't sure if I was supposed to wait for that screen to clear or if that screen wasn't a good sign. Well hitting power took me to recovery and said that there was an error with the install.
What did I do wrong. Was I just supposed to wait longer? I had previously rooted my phone with unrevoked, but was running the stock ROM, should I have unrooted it? Was it some other error?
Any insight into what happened so when the update comes back around I can do it right. Also is there anyway to get the OTA update back, or do I just have to wait patiently again.
Click to expand...
Click to collapse
You can not update a rooted phone. Go to my post on updating 2.2 made easy and you canupdate to 2.2 and reroot the phone. This is the OTA update.
I'm sort of in the same boat. I had rooted with unrevoked and was running cyanogenmod. I reverted back to stock (retaining root). I received the OTA notification, it downloaded and started installing, but showed the <!> with the android.
I thought...ok...I'll return back completely to stock (no root) and now I'm sitting waiting for another OTA notification.
It's been three days now, and still no notification. I've tried checking for updates so many times that I've lost count.
Does anyone know whether or not a failed update gets another OTA notification? -or- why the software shows up-to-date when it's still at 2.1u1?
Thanks
Either take it to Verizon for them to push it onto the phone or use one of the methods here.
fygar66 said:
I'm sort of in the same boat. I had rooted with unrevoked and was running cyanogenmod. I reverted back to stock (retaining root). I received the OTA notification, it downloaded and started installing, but showed the <!> with the android.
I thought...ok...I'll return back completely to stock (no root) and now I'm sitting waiting for another OTA notification.
It's been three days now, and still no notification. I've tried checking for updates so many times that I've lost count.
Does anyone know whether or not a failed update gets another OTA notification? -or- why the software shows up-to-date when it's still at 2.1u1?
Thanks
Click to expand...
Click to collapse
Go to this thread: http://forum.xda-developers.com/showthread.php?t=771178
I got the OTA notification letting me know an update was available. I ignored it because after reading about all the horror stories here on XDA I didn't want to have a bricked phone. So I went ahead and successfully applied the JI6 update manually using Mini Kies as described on Samsung's website. However, I still get the update notification like before! How do I get rid of it?
I couldn't find a way to get rid of it, so I just ran it and planned on having to redo the update via odin. It applied just fine however.
Interesting. One of my theories is that I could go ahead and apply the OTA but when it downloaded and did a check against the current version it would give up and move along. Do you think that's what happened? How long did the "update" take? Did you notice a new update.zip file or other telltale signs it attempted an update? Were you rooted?
Thanks!
Sean
Just go ahead and do the update, it will download it but won't actually update because it will determine you are on the latest version. Then the message won't appear anymore.
I updated mine via Odin, then click on Update on the OTA notification, and it did not do a full update (much too quick and did not lose root, like I did when I Odin it).
I was bugging out over the same question... but the notification seems to have gone away out of the blue (took between 4 and 5 days).
I may have accidentally missed the 'postpone' button and applied at some point... can't be totally sure... but it's possible the notification will eventually just go away...
anyway it's comforting to hear nothing bad happens =). Thanks for asking the question!
[EDIT]: The icon will deceptively disappear then reappear, apparently. Applied the update this time. It rebooted the phone and appears to have done no damage. Phone is still rooted with RyanZa's OCLF.
It appears mine went away mysteriously as well. I did say postpone 1 day, but it still had the notification in the top with a little clock next to it. When I woke up this morning, it was gone. Thanks for the answers everyone!
Wtf got the ota update and its starts all good but then it hangs a yellow ! appears.. what can i do? i even did a factory reset i only was rooted and i took care of that.
zero313 said:
Wtf got the ota update and its starts all good but then it hangs a yellow ! appears.. what can i do? i even did a factory reset i only was rooted and i took care of that.
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Click to collapse
at least you are getting something OTA
Ditto
Unfortunately, I get the same thing. I was rooted, but I unrooted (not quite as thoroughly as you did, as I only used the "Unroot" option, but we got the same results). Wonder if it is something wrong with the update...
seanfrisbey said:
Unfortunately, I get the same thing. I was rooted, but I unrooted (not quite as thoroughly as you did, as I only used the "Unroot" option, but we got the same results). Wonder if it is something wrong with the update...
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Click to collapse
Did you change ANYTHING when rooted? Did you freeze, rename, modify or delete ANY of the files in the original ROM in any way, shape or form?
Same thing here
When I bought this device 3 weeks ago, I rooted it with z4root. Not too long after an update disabled z4root on the tablet.
I thought no big deal, but then today comes and I the OTA update won't work.
Anyone more experienced than me have any ideas of how to get this update applied properly?
Me too. Update failed to install. Not sure why. I have also tried unrooting.
FloatingFatMan said:
Did you change ANYTHING when rooted? Did you freeze, rename, modify or delete ANY of the files in the original ROM in any way, shape or form?
Click to expand...
Click to collapse
I'm confused, if I froze an application, didn't unfreeze it but did a factory reset...wouldn't that resolve the issue?
ok so i woke up this morning and my a500 notified me the there was an update available so as you can imagine I was very happy to finally have this, so i updated and when it was done it said update successuful but when I checked it still said 3.01......WTF
Not rooted ever..
Those interested in getting back their OTA, properly backing up their original ROMS or restoring them, please follow the tutorials in this thread:
Going back to stock TUTORIAL
Be helpful and provide your firmware if you have a backup so we can build a database for those who don't.
Be sure to report what is working and what is not working for you once you've tried the tutorials!
Unlike the 14 threads on these matter I take the responsibility as OP to upgrade my original post as firmwares and new info becomes available.
Let's create a focused troubleshooting and tutorial thread,
Thanks.
I'm rooted via gingerbreak and the update worked fine while still rooted. It did break root. Just had to re-apply gingerbreak and all is good, back to root with latest update.
gingerbreak worked with official 3.1 ?
it didn't work with 'leaked' 3.1 ?
OTA
Ok after long night and hours of research i found out a lot.
1 if you have modded ad hoc in wpa_supplicant file recover the original file
2 if you have modded the phone.apk and telephoneyprovider.apk to save battery this is the reason why you won't get the update.
i put these files back and instantly got an update, i mean the exact second i set those back
i can't believe this my updates keep failing to install. FING POS i tried everything, factory reset
i have tried everything, even factory reset, it fails while installing after reboot
acer support are a bunch of retards, they don't even know they sell tablets????????
need help i can't upgrade, it fails every time
does anyone know where the install logs are
the log is \cache\recovery\last-log
Oklahoma City, OK noon CST
First attempt failed:
Changed the wpa_supplicant back to original and all went smooth the second time
I never changed anything and it failed.
**Edit: I rebooted my devices and left it completely alone after unzip and it rebooted into recovery mode and seems to be installing **
I had the same problem, It was pretty disheartening.... but I unrooted my device, re-booted and tried again and SUCCESS!!!
But now I can't get it to re-root using gingerbreak... HELP!
SUCCESS!
Ok. I got OTA update 4.010.08 (122.71 MB) this morning. It failed.
So I unrooted my device. Re-started it and tried again... SUCCESS!
I tried using Gingerbreak to root it again. FAIL!
So I used this: http://forum.xda-developers.com/showthread.php?t=1138228
SUCCESS!
Hope this helps those of you who are having problems.
No need to unroot nor go to stock.
I had the same issues. Then I simply used Acer Recovery to install stock recovery and everything worked fine.
Ceger
Acer Recovery?
Did Acer Recovery come with the tablet?
I tried the update numerous times over the last 4 days. Most of the time the download would fail, which I put down to my slow internet connection and overloaded Acer servers. But about 5 times it would finish downloading and then error out on install with a message about the update being invalid. I tried rebooting several times during this process. I have never rooted the tablet and only have a few apps installed as it was a recent purchase.
Finally it worked when I ejected the external SD card and rebooted. It may be a coincidence, but anyone else who gets the "invalid update" warning during install on an unrooted device may wish to try this prior to the download/install.
Took an OTA update this AM in the US, but nothing seemed to change. Switched back to stock recovery, took update, downloaded, installed (no errors), rebooted, message said somethings about a Pre-Install APK, then nothing. Tablet info says I am now up to date, but nothing else seems to have changed.
I'm still on custom kernel (thor's), still on 3.1. I forget the GEN info, but I don't think that changed either.
Was this a pre-update update?
I got the update too.
Seemed to freeze up on me after installing (Gave it about 15 minutes on a black screen after installing, before I gave up). I had to power it off and back on. After booting, I got a message that the "Update Was Successful"
Kernal Number is: 2.6.36.3
Build is 4.010.13_COM_GEN2
But still Android 3.1
Ditto. Used stock recovery and unroot to get it to install. It's Gen 2.
Sent from my ADR6300 using XDA App
Same here, updated with no errors. Didn't lose root and it still says 3.1
With the update to 3.1 they sent out a smaller update a few days earlier. This one may be the same thing.
It's just a small update, about less than 20MB download. But I have no idea what's been changed.
GShyneDM said:
I got the update too.Same thing happaned to me
Seemed to freeze up on me after installing (Gave it about 15 minutes on a black screen after installing, before I gave up). I had to power it off and back on. After booting, I got a message that the "Update Was Successful"
Kernal Number is: 2.6.36.3
Build is 4.010.13_COM_GEN2
But still Android 3.1
Click to expand...
Click to collapse
Same thing happened to me...
System Update
System Update 4.010.13
(14.49MB).
A new system update is available for your device. A network connection is required to download and update your device. You may incur additional charges from your service provider. Thank you for not replacing me with the HP TouchPad.
Click to expand...
Click to collapse
i'm gonna hold off on installing this until i know more of what its all about...
I uploaded the zip in development, I don't think I'm gonna install either...
I also installed the 14MB update today. The tablet was rooted, but otherwise stock. After the update the tablet remains rooted. I have experienced no other issues.
Cheers,
A
I had the same experience as above. So far no issues.
This actually made me worried about the possibility of us to get an update to 3.2 on 8/25. Otherwise, they should just pass this incremental.
I got my tablet about 10 days ago, and registered it about 5 or 6 days ago. I leave it on and plugged in every night with wifi on, and despite doing manual checks for updates all the time, I'm stuck on 7.006.01_COM_GEN1, which is 3.2, not 3.2.1 - it simply says no update is available. I called Acer support and they said I needed to just wait a little while more, but this update rolled out a long time ago. How long will I need to wait for the update, is this normal?
Thanks!
As the same problem i've.
Alredy try to restore different image but after OTA update i stuck with 3.2 firmware !
I called ACER and they requide me 50€ to restore the system or wait the next update (ICS) in April.
At the moment i'll try the new ICS ROM leaked from ACER and it appear work very fine !
If it makes you feel any better, after doing some digging it appears as though the problem may hopefully resolve itself after a few weeks, it seemed to for a couple of people with the same problem I did some looking on.