[Q] What to do?! Help! - Defy Q&A, Help & Troubleshooting

Hello there!
I've been own Defy now since last summer..
Atm. it's not rooted or any kinda moded.
So, my problem is, that phone freezees and crashes several times in day. And sometimes it freezes totally, and then after around 10 seconds it boot.
My defy does it EVERY day, it freezes, chrashes, stucks and boots. What todo?!

Many knowledgeable people here, but my first guess would be to check to be sure your battery fits properly as there have been posts saying some OEM batteries are a tiny bit short thus causing them to move around inside the housing. This can cause reboots. The cure is to put a single strip of electrical tape at the end opposite the contacts to make it fit better. May be worth a try.

Hi,
Another problem with Defy is the Sim card slot.The tends to get move inside the slot, especially if you have dropped your phone. Just remove the sim and insert it again and make sure it is properly aligned and snug. Then restart and see if the problem persists.

I don't think that the problem is battery or SIM-card, becouse it worked before like a dream.. Been like this now for couple weeks...

Related

repeated corner tapping / unresponsive touch, POTENTIAL FIX

I got a hermes a few months ago as my first winmo phone. I bought it second hand and immediately unlocked it and started messing around with roms and such. It worked fine up until about a month ago. The upper right corner started tapping itself and closing every program that was open and would eventually after about half an hour, would render the touchscreen useless. I searched and searched all over the forum and the web and came across the credit card trick and removing the inner gasket. I tried that and the problem still persisted. I also came across a lot about some hermes' having heat related issues and lose contacts causing the ghost taps and eventual overload.
I decided to combine a couple of the theories and so far, my hermes has been working flawlessly for almost 24 hours when previously it would die in about 3. I also somehow happen to have much longer prolonged battery, I'm assuming due to the phone not trying to compute each ghost tap.
All I did was take apart the phone and instead of only removing the inner gasket, I replaced it with a rubber band cut to length along the right and top side. This keeps the screen further away from the front bezel while also presumably keeping pressure on the contacts on the inside.
I've been making calls and sending texts all day to try and stress test my hermes. Previously I could get through about 1 phone call before needing to let the phone cool down and reset.
I've been lurking on the board for a while so I figured I should share my own success and hopefully help someone else out.
well, at about 1 am tonight, I got the tapping to come back. I was on the internet on my phone for about 20 minutes when the corner tapping occured. I just put the phone down for about 10 minutes and the symptoms went away and I was able to use the device properly again. Previously, the tapping would've continued and rendered the touchscreen useless and would require a cooldown and restart.
So this isn't necesarily a solution but defenitely helps the problem significantly. My phone was useless before and now it just has some manageable issues.

8525 shutting down on its own

guys - severe problem here
had my 8525 for 2 years or so and have had it insured thank goodness - two trips to the shop have been done already, one for the RED LED problem that i thought ruined my device.
now out of the blue yesterday the phone started shutting off on its own. seemingly randomly, at no specific times, it will just turn off, as if i held the power button down for 5 secs and hit ok.
it will only come back on if i hit the soft reset button or hold the power button and then it reboots. it is making life very frustrating as i'm missing calls and messages often because i have to constantly watch for the green LED to be on to know that the phone is still working
i have three accumulated three batteries over the years so i know thats not the problem, it occurs with all three.
anyone suggest anything before i send it back in? not excited to pay another deductible as i've already doubled the price i paid for the phone in insurance fees!!
My advice would be to do a complete backup, and then hard-reset. Assuming that the issue disappears after the HR, then restore from your backup. Hopefully, you will not restore the issue as well. If you do, then HR again, and DON'T restore from the backup ... install everything fresh.
HTH,
-pvs
There have been a few reports that the battery contacts can become less firm against the battery - causing random switch offs. This was easily solved by having a thin strip of card between the battery and the casing on the side opposite the contacts. Thus pushing the battery a little more firmly against the contacts. (Also make sure the contacts are clean)
Something easy to try at least.
Remember to search - here's one example:
http://forum.xda-developers.com/showthread.php?t=315591
Mike
thought of that halfway through the day today when i was fidgeting with it and realized there was a little bit of play in the battery compartment. actually put a thin piece of paper on the opposite side of the contacts and the phone has stayed on for an hour so far!!! sure hope that was the fix - would make me pretty happy - keeping my fingers crossed!
i had done a hard reset last night hoping for a fix but to no avail. thanks for the suggestion though.
the weird part is no jarring or dropping took place so i am surprised this issue arose out of the blue??
thanks for the help - and i did search but will look more thoroughly in the future
Hope it works long term - I wonder if thin paper is enough, we'll see.
Sorry about the search comment
Cheers
Mike
the weird part is no jarring or dropping took place so i am surprised this issue arose out of the blue??
Click to expand...
Click to collapse
Well, those spring contacts can get a bit tired and maybe a little oxidised and they loose the spring in their step - a bit like me really. I'm stuffing in the cream cakes however not slips of paper but I still randomly switch off from time to time, in fact more and more often!
haha - yea i suppose same goes for me!
however it stopped working =\ worked for about an hour and a half then i bent down to pick something up with phone in pocket and it died. seems like slightest movement would make a difference, but then later on it died at my desk again =\ thought i had found the culprit too
on the gold prongs, on the phone part, there is a tiny bit of evidence of melting on the black plasting holding the prongs. on either side of the black plastic where it meets the green board of the phones interior, there is a silver weld. on one side, it looks like the black plastic melted a bit and the silver weld is barely visible. the plastic is rough and not the same edge as the other side. that's the only noticeable difference
thought i had found a quick fix, but i suppose the last option is the old $50 deductible for the third time =\
Mmmm.. not good. However it seems it is a contact problem and there have been reports of that complete battery contact assembly coming off. Some have been successfully re-soldered, but in one case the contact was broken inside the mult-layered board.
I'm slightly puzzled about the melting - almost as if someone has previously been re-soldering it. (seems a little improbable that a poor contact at that ampage could cause enough heat to melt it - but I could be wrong)
Mike
mine was doing this and nothing fixed it apart from a reflash, its been working fine since i reflashed two days ago
hope this helps

"Half-bricked" trinity after lcd broke - bootloader still working

Hello,
I'm facing the following situation:
I droped my Trinity and the LCD broke on the left side pretty bad. It booted fine after that (the LCD was still visible on the right side) but after 10-15 seconds it just froze. The hardware buttons were not working, nor the touch commands. I could only rest the phone with the stylus.
I successfully replaced the LCD by myself and now I'm stuck with the freeze. I was hoping the freeze will disappear but I have the same symptoms as before.
I tried a hard-reset but after that the phone froze during the booting process with the logo on the screen.
I entered the bootloader and connected the phone to the PC. It worked just fine and the freeze didn't occur anymore. I uploaded a new ROM but again, during the booting process I got the goddamn freeze.
I was hoping that everything beside the LCD survived the crash but I'm starting to have second thoughts.
I would appreciate any advice or hints on how to find what could cause my problem.
Thanks
If its freezing up on you then I would imagine you've caused some hardware damage.
Like you, I would have hoped that replacing the broken LCD woudl fix it, but there's nothing to say you havent partially damaged or dislodged something else, especially if it was a high-impact drop...
PS
I wouldnt try doing any more uploads to it either if I were you. If it freezes up during one of those then you could end up trashing the program area of your device too!...
Hi guys,
I had quite the same problem, without braking the lcd but anyway it fellt from a airplane onboarding bridge :-( and then it has started to randomly freeze.
I think I may have found something. I've noticed that when I press strongly the battery it's not freezing anymore!
I've opened the phone and saw that under the little metalic protection's plate there were a contact plate between a little black component and this metallic protection'splate. I've cleaned it, apply some thermal past (like cooling artic) and the I've put a little sheet of paper between the plastic frame and the metallic protection's plate. I've all remounted.. And surprise!!! not one freeze since two day!!
I hope it will last.. but if yes this s F### great
ähm.. I release any kind of responsabilities concerning this action. I'm not a professional but as soon as it has work for me I wanted to share it ;-)
Seeeervus!!
Dodjob.

Strange screen problem

Hello xda community ive got a strange problem that i wish you could help me with, sometimes my HTC Wizard 2.x IPL freezes and the screen goes white with like a 'fading effect' for no reason, its most probably hardware problem right?
same white screen of death here.
I am having the same problem. I have not been able to isolate if it is Flash memory problem, battery or some other hardware problem.
I was having some major problem with my early 2006 version of T-mobile MDA. I had upgraded to the official T-mobile upgrade ROM when it was released a couple of years ago.
The phone started flaking out this spring. at one point I had to buy a new battery and charger because I had discharged the internal battery too far. I've also "jump-started" the battery using a bench power supply to apply a constant current to get it up to speed when I had a dead battery at work.
And, when I busted the USB/power connector, one of the re-work techs soldered it back on after I dissambled the unit.
Anyway, I had been having lock-up problems before the latest dead battery issues, and had wanted to try a new ROM. When the unit did a hard reset of its own, I decided I had nothing to lose. It had been resetting itself several times a day.
I installed Slim Diamond, and enjoyed WM6 greatly. Phone worked more or less fine for more than a month, and then it started failing again. I found myself having to remove the battery to recover, and sometimes keeping the battery out for hours seemed to help. It got so bad it wouldn't even boot to a usable phone before giving me the White Screen of Death.
I managed to get it back to bootloader and re-install diamond. Worked fine getting booted, and I made some calls. then locking up in WSOD again. Blasted a Prodigy ROM onto it. Booted and let it sit connected by USB. Everything seemed fine, downloaded e-mail etc. Then, unplugged and left the house. When I tried to call, everything went fine until the point where the call should have stopped ringing and connected. Then, WSOD.
Is there a non-hardware fix for this, some ROM or tweak?
If it is a hardware fix, what is the likely culprit? I can do SMD work if needed.
Thanks
Whazoo
P.S. I should mention that when the WSOD would strike, the phone locks up completely, and if left like that, the battery gets warm.
excactly what happens to me..btw for some reason i think its battery problem, because i got it off ebay and ive seen other similar problems with bad batteries for some reason..hope someone can help us
phr0z said:
excactly what happens to me..btw for some reason i think its battery problem, because i got it off ebay and ive seen other similar problems with bad batteries for some reason..hope someone can help us
Click to expand...
Click to collapse
I was thinking that. I had noticed that it failed most often when trying to make a call, something that is power intensive.
I tried something today. I left the SIM out and just used it as a PDA. It seemed to work longer between reboots. However, it still rebooted while connected to a USB power source. Also, it seemed to not want to charge at times.
Even more interesting is this thread which may be related.
http://forum.xda-developers.com/showthread.php?t=444256
The excessive battery usage seems to fit with what I am getting. I wonder if something has been triggered which causes the system to drain th battery quickly, and lead to low-voltage conditions.
I am having the same problem, sometimes the screen is filled with vertical lines and then fades to white. Only thing that helps is sliding out the keyboard. I think this is due to the faulty flex cable that connects the motherboard and the screen. I have ran some tests when my device was disasembled (but powered on). The screen was working fine, even when i was bending and streching the flex cable, but after asembling it back again, screen glithes continued. I've then reinforced the flex cable connector on the mobo with some rubber pads and electrical tape, and this seems to be almost working (screen jerks only happen 2-4 times a week)As Whazoo pointed out, those screen jerks used to appear more often during power intensive tasks, like receiving a call. Probably this is due to the loose cable connection. Less power than needed is flowing through the circuits and this causes the sreen to "crash".
BTW I have T-Mobile MDA
I have the same issue with my xda mini s and have been contemplating disassembling my phone for a closer look.
It is difficult to take these phones apart ?
Cheers
TT
I've had the same issues. I suspect faulty hardware. Do you guys experience "dancing" pixels short before a WSOD? Those dancing pixels can be overcome when applying sufficient pressure to the bottom of the phone. I personally suspect a worn flatcable between motherboard en LCD unit which fails to make a solid connection between both. I have to mention that I too have jump started a "dead" battery once. WSOD problems started occurring several moths after. I doubt it is linked.
Currently, the phone is stuck in bootloader, being unable to flash a new ROM on to it since it keeps on rebooting itself every few seconds to minutes. I guess it is a total loss. The phone lasted only a few months when the stylus started to drop out and it took only 16 months before the dreaded WSOD started. At first only a couple of times a week while increasing after a few weeks. I recon a motherboard transplant could fix the problem.
Hi,
got the same problem. And i have also "dancing" pixels, the screen seems to "flicker"
oh dear!
I'l have to see if this is a simple flex cable issue. Of course I had just convinced the wife the MDA I have was a hopeless case. I replaced it this week with an 8925 off eBay that I unlocked and flashed to the HTC WWE for Kaiser. BTW, the Kaiser/8925 is a nice upgrade. So, I'll take apart the old phone and see if I can get it working. If so, I'll keep it for a backup.
One question I have is why does it seem to be related to radio usage and battery drain/short life.
mine begun after changed 2.21.0olip
flashing bluring and reboting.
i´m trying find a original rom to see if fix it...
after i upgrade to wm6 the old one (wm5) that was corrupted and missing files its draining the battery in few minutes.......
----------------------------------------- xx ------------------------------- xx --------------------------------------
7 days trying fix it....
My friend was think a batery problem... He buyed a new one and used the original rom on that. The defect not desapear. The screen still blur, flashing, and the batery begin to warm up to fast, one day the batery was near blow... the batery was too fat, like a pig near christmas!
He give me the Wiza200, I find a used batery, thats work for 4 days and begin to warm up, the celular was draining to fast, and the batery warm up to fasssssst tooo. after 2 days its just no signal...
Take of batery, wait 50 minutes on charging. Turning on, reboot, reboot, reboot, reset, then it begin to be normal, after 5 minutes, no signal, and flashing and bluring the screen and itelf reboot and lock on boot screen... Anoyed i used a ATX pc power suply direct on + and - contacts, soldered some capacitors on main board and same problem. Its draining near 500ma... with sim card its work fine. i can use the games for near 20 minutes, no blur screen just reseting. I take voltages near the processor and radio and sim card suply its almost stable... variation of 10mVolts - 50mVolt... I changed the capacitors for new ones... The mobile begin to be more estable, but bluring and rebooting when put the sim card, reseting near 4 - 5 times on windows... and be estable again... but no signal.
I made a full rom backup, radio etc... tryed to change ROM... nothing change, then I tryied change radio... used the hardcpl.... sucefull changed the radio and the the ipl and cpl.... puff its just reseting and reseting again... Just dont reseting when on it was on bot block screen. I lose time searching a original ROM... My friend send me last rom used... all software back to original and the problem.... Damn...
This device was used near a beach for 2 years...
Unescrewed, again open the case... lift the shields.... clean... clean and clean... this device stoped to reboot, but no signal... wi fi useful, windows ok... used it for 2 days with no problem... when its locked up, and i reset it... Damn dont turn on, just on boot screen, and blur and flash screen and reboot itself near 3 seconds...
I lose my mind. I dissasembled all, put all things on water and a little of a soap, washed all device... for 30 minutes.
warm up all device for 40 celcius for 40 minutes and reasembled... Nothing... warm up with 40 celcius for more 30 minutes...
Wow. its turn on again......!!!! And COOOOOOOOOOOOOOOOOOOOOOOOOlllll no more drain the batery!!!!!! Excelent signal and im using the fone! 40 minutes and its normal... y go to street, receive some calls and its alive!!!!
Resume: 90% of hardare celular problems is sweat of hands, just need clean.
I hope help someone with it
Same prob a year ago.
I had the same problem a year ago. Sorry to say I never found a solution. I ended up buying another used one from eBay. ROMs won't help I flash my phones a lot looking for the perfect combination. I think you are on the right track with the connector between the display and MB. I think it has to do with condensation and heat. Explains why heavier powered use causes the problem. The more battery drain, the more internal heat. When I finally gave up on mine, It wouldn't boot anymore. Actually it does boot and everything is working. I've even received calls with the screen white. I picked it up a couple months ago, tinkering with it. I put a fresh battery in and it booted up and lasted about 10 min. I was excited for a while thinking time had fixed it. Bummer. Good luck. I hope you find your solution.
i've been experiencing vertical lines & flicker with my tmobile mda especially within the submenus. found out that by lowering the overclock (omapclock) to a value near its default clock speed, the problems disappear. i'm guessing it might be related to overclocking my gadget.

[Q]Elf freezes with official & cooked ROM?

Hello!I got a HTC elf for about 2 months and i got some problems with him for about some time it freezes from sudent without doing anything and sometimes the power goes off and doesn`t want to turn on anymore,i do not know what to do with him now.Please help me
PS: The phone is bought second-hand in case it helps but this happens only for about 2 weeks
man HTC touch elf phones are quiet delicate also (from its back side).
i believe you might have fallen it somewhere hence its back side of the phone has become loose so hence it would loosen up the battery...every tym you pressure at its back side I to had a similar enigma, i just tighten the back part and later it worked properly..
Anyone can give me some more details about this kind of problem and solution to this please maybe a tutorial with pictures?
did u drop your phone?? i used to drop my phone alot aswel and so had the problems of turning off time snd again too! probably th battery has loosen abit..try keepin a thin paper/cover over th batt/under the batt cover to make it fit tight! about the freezing problems i didnt have any..might b bcoz ur phone is old(2nd hand) - or having inner circuit problems maybe!
It felt for about 2 times but was with the housing on it and i do not think it had suffered anything but i will try tomorrow to put something on the back cover of the battery to see if it has any results.And about the problem with freezeing i disasambled the mainboard and made it with contact spray so i don`t think it does that because it isn`t make a good contact something or things like this,and the problem is that it does power on very hard after the freezing and sometimes it just goes off from sudent and do not want to power on any more.The phone is SH but when i bought it it didn`t had any of this problems
Hello again!I have tried your ideea with putting something betwean the battery and the back cover but it steel freezes do not know what to do with it anymore!please help me solve this problem!!!(
probably the plastic piece will solve ur problems.
http://forum.xda-developers.com/showthread.php?t=477120
I allready tried this and for a moment i thought the problem was solved but after abot 3h the device was power off but after yesterday (cuz sunday i disasambled the device) i didn`t happened anymore but today the device was low battery and i do not know why cuz yesterday morning i took him from the charge..very bizzar isn`t it?:-?
Mine started to have the same problem, I have it for two years and no problems until now. I cared about it very well, so no fall-downs or scratches. I updated everything in SW I could but it doesnt solve the problem. I also replaced the battery, no effect. I think it will be electronic issue. Wish someone could help us...
Hi,
I think I had the same problem:
- the phone froze in standby (sometimes after 30min, sometimes after more than 5 hours).
- if standby is disabled it NEVER froze (but i had to charge battery one a day).
flashing was no solution (tried blue elves, onyx and tess).
i shipped it to htc-repair-center three times, but they could not repair my device (altough they tried and shipped it back to me DEFECTIVE).
Now I have a replacement Elfin which works perfectly.
So nobody has a solution for this?
Has anyone found a solution for this cuz i tried the plastic thing but nothing seems to solve the problem i disasambled the elf and put contacts spray wd40 on it and heated but nothing the phone still goes off and freezes i still use the plastic things over the processor but i think that it does this because the processor is overheated and thats why it freez and turn off and do not whant to turn on maybe someone had tested to put a piece of aluminium in stead of the plastic thing to cool the processor?
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

Categories

Resources