Database Users

Internal Screen Cracking

Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?

Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator

styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
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x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.

For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.

Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!

What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.

I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.

I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.

dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
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I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.

Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App

Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App

Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me

dannyniceboi....
buy american! lol

I have seen this happen with other devices before. It's not always due to negligence.

Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App

Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.

ATRIX is my LAST Motorola product

So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.

cool story bro.

I prefer Samsung too. But in the long run I'm going to go with cool story bro
Sent from AT&T Galaxy S2

Okay, goodbye and enjoy your no future updates

Samsung sucks. I'll let you find out the hard way.
Sent from my MB860 using XDA App

1 star......

facetubespam said:
Okay, goodbye and enjoy your no future updates
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"Facetubespam" sounds like something your boyfriend does on your face! Just saying! ....... btw.........nice story!
Assimilated via WinBorg 4G

Yeah. Cool story.
Tell it again.
You're looking at me like I fingerbanged your cat...

revrenhex said:
So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.
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i remember my first phone

This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium

Phalanx7621 said:
This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium
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His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...

I swear stupid **** threads like this need to be deleted as soon as they are posted.
Some days I wish I was a MOD, dumbass posts like these wouldn't happen.

And, to be honest, I believe OP is only presenting a very small part of the story.
Notice how, toward the end of his ramble, he said he dropped the phone?
Sir, facts like those are important if you're trying to get people to rally behind you.
You're looking at me like I fingerbanged your cat...

you
did fingerbang my cat, now you have a friend for life and he has a companion.

Who cares which company .... all that matters is that it has Andorid inside and got a development forum in XDA

ifalldownalot said:
His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...
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Click to collapse
This isn't necessary. You're just trying to be funny which wasn't. Please don't make rude comments like this.
Sent from my MB860 using xda premium

Useless topic!! Bye!
Sent from my MB860 using XDA App

Can we please close this thread since nothing good can come from it?...
Sent from my MB860 using xda premium

facetubespam said:
Okay, goodbye and enjoy your no future updates
Click to expand...
Click to collapse
Except Samsung has always been on top of updates. The only time Samsung hasn't had a timely update was due to networks, namely AT&T, not approving of the update for a long time.

I agree! Samsung makes good phones, but the touchwiz icons make me feel like I should use velcro shoes, safety scissors, finger paints, ect.
I posted this to get up to the 10 post limit for the dev forums, thanks. I feel validated since it was already towards the top of the page, and my post adds about as much to these forums as the OP

SGS3 Broken Device's thread

Saw a few threads about broken devices so I figured I'd try to get everyone to post in one thread to help me decide if this phone can survive me lol. This is for keeping track of what seems to break the most. Please try to keep questions out and use the format below.
Samsung Galaxy S III
Version: (USA or international)
Color:
Case: ( type of case, or " no case")
Cause of damage: (drop from x height etc)
Damage location: (frnt/bck/side/screen)
Picture of damage:

Or people could take better care of their phones rather than deliberately putting them to the test to see if Gorilla Glass is all that good or dropping them from a height!, its a phone not a bullet-proof vest! Pointless thread! All these people seem to be having problems with their phones but mine has been absolutely tip top! I cannot fault it! But people nit pick about the stupid things!
Sent from my GT-I9300 using xda premium

speedyjay said:
Or people could take better care of their phones rather than deliberately putting them to the test to see if Gorilla Glass is all that good or dropping them from a height!, its a phone not a bullet-proof vest! Pointless thread! All these people seem to be having problems with their phones but mine has been absolutely tip top! I cannot fault it! But people nit pick about the stupid things!
Sent from my GT-I9300 using xda premium
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Click to collapse
I know how to take care of a phone, so do most. Accidents happen. I, as well as many others I'm sure, have placed a phone in what we thought was a safe spot, and still had it fall, or someone else accidentally knocks it down. I have a 3 year old. I'd love to see you hand a phone to a small child and have them not drop it. Or have it slide out of a pocket. Thanks for playing.
Sent from my DROIDX

speedyjay said:
Or people could take better care of their phones rather than deliberately putting them to the test to see if Gorilla Glass is all that good or dropping them from a height!, its a phone not a bullet-proof vest! Pointless thread! All these people seem to be having problems with their phones but mine has been absolutely tip top! I cannot fault it! But people nit pick about the stupid things!
Sent from my GT-I9300 using xda premium
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Click to collapse
People aren't nit picking, some people have legitimate claims. It's a phone and believe it or not, accidents do happen.
This is where we've reached, fan boys actually blaming the consumer now for accidentally dropping their phone's, instead of blaming the real culprit.

Sniper_5 said:
I'd love to see you hand a phone to a small child and have them not drop it.
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Who's the genius that would hand a 700$ phone to a 3 year old in the first place?
That would be no accident, it would mean the parent is missing more than a couple of braincells.

Kenze said:
Who's the genius that would hand a 700$ phone to a 3 year old in the first place?
That would be no accident, that would mean the parent is missing a couple of braincells.
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our little girl plays learning games on both mine and the lady's phone, along with grandma's tablet. All three of the devices have more than stood up to the task. She's only dropped the tablet once, neither phone yet. Also, not everything is out of reach to the little one. Sometimes I'll set it on the wide arm of the couch to charge while I sit there. If I get up, I'm not going to Unplug it just to get a drink in the next room. At $300+ and listed as a " solid, sturdy, durable etc" product, you expect it to withstand a drop or two. My Droid X has been knocked off counters and such by friends( where it SHOULD be safe), dropped by myself, I've gotten hung up in the charger cord once despite my best effort to keep it out of the way, pulling my phone with it. Hit bumps in a vehicle dumping it from the car holder, as it clicked into place, but didn't actually secure. I've had coolant and other automotive fluids spilled on me, or splash onto my phone etc. I was using the LED light to find small puddles in the basement once, dropped it into the water after tripping over something I didn't see, its worked its way out of my deep side pocket while I ran once, fell onto my foot and got kicked across the ground. I don't keep it there anymore but the pocket was 3" deeper than the phone, should have been secure. Point is, you can't predict everything around you, or control it. Accidents happen regardless unless you move like a turtle, even then it may still happen. So can we lose the stupid and stay on topic please?
Sent from my DROIDX

Sniper_5 said:
our little girl plays learning games on both mine and the lady's phone, along with grandma's tablet. All three of the devices have more than stood up to the task. She's only dropped the tablet once, neither phone yet. Also, not everything is out of reach to the little one. Sometimes I'll set it on the wide arm of the couch to charge while I sit there. If I get up, I'm not going to Unplug it just to get a drink in the next room. At $300+ and listed as a " solid, sturdy, durable etc" product, you expect it to withstand a drop or two. My Droid X has been knocked off counters and such by friends( where it SHOULD be safe), dropped by myself, I've gotten hung up in the charger cord once despite my best effort to keep it out of the way, pulling my phone with it. Hit bumps in a vehicle dumping it from the car holder, as it clicked into place, but didn't actually secure. I've had coolant and other automotive fluids spilled on me, or splash onto my phone etc. I was using the LED light to find small puddles in the basement once, dropped it into the water after tripping over something I didn't see, its worked its way out of my deep side pocket while I ran once, fell onto my foot and got kicked across the ground. I don't keep it there anymore but the pocket was 3" deeper than the phone, should have been secure. Point is, you can't predict everything around you, or control it. Accidents happen regardless unless you move like a turtle, even then it may still happen. So can we lose the stupid and stay on topic please?
Sent from my DROIDX
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Still, it is a 3 year old. Why don't you just get her a cheap tablet of her own to remove your expensive phones out of the equation?
Also, even though the rest was painfully hard to read, (wall of text) I still did and I agree that devices should be build more sturdily when they cost 300+$.
Accidents happen in life, but we can do things to avoid them and minimize the damage.

Kenze said:
Still, it is a 3 year old. Why don't you just get her a cheap tablet of her own to remove your expensive phones out of the equation?
Also, even though the rest was painfully hard to read, (wall of text) I still did and I agree that devices should be build more sturdily when they cost 300+$.
Accidents happen in life, but we can do things to avoid them and minimize the damage.
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Click to collapse
yes,I tend to rant. Other then that, we don't have the money to spend right now. I'm only upgrading because after flashing back to bone stock with no root, my Droid X is still not getting all its calls, which presents an issue when your trying to get a job lol.
Sent from my DROIDX

Kenze said:
Who's the genius that would hand a 700$ phone to a 3 year old in the first place?
That would be no accident, it would mean the parent is missing more than a couple of braincells.
Click to expand...
Click to collapse
I take it that you're 12........
Sent from my GT-I9300 using xda premium

$2.50 for insurance here each month. That is the solution with backups and next day delivery on a replacement, priceless.
Sent from my GT-I9300 using XDA

Could a mod please clean up the useless dribble?
Sent from my DROIDX

Sniper_5 said:
Could a mod please clean up the useless dribble?
Sent from my DROIDX
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Click to collapse
+1.....close the pointless thread! £4 a month for phone insurance! You pay $6-700 for the galaxy s3 which is a highly sought after phone and people are giving it to toddlers, and just breaking it out of their own stupidity! I can't recall a time when I've ever dropped my phone, take better care of your phone or wipe the butter from your fingers!
Sent from my GT-I9300 using xda premium

Bunch of ****ing idiots. Are we all 12? Can't read? Can't stay on topic to save your lives? If you have nothing constructive to add to my thread, please keep your mouth shut. Thanks.
THIS THREAD IS NOT ABOUT INSURANCE OR WHAT TO DO IF YOU BREAK THE DEVICE. I SIMPLY WANTED TO KEEP TRACK OF THE BROKEN DEVICES. Since no one on this forum can seem to read, or comprehend a simple request I think I'll just move back to my other forums. Too many incompetent Retards here.
Sent from my DROIDX

Sniper_5 said:
Bunch of ****ing idiots. Are we all 12? Can't read? Can't stay on topic to save your lives? If you have nothing constructive to add to my thread, please keep your mouth shut. Thanks.
THIS THREAD IS NOT ABOUT INSURANCE OR WHAT TO DO IF YOU BREAK THE DEVICE. I SIMPLY WANTED TO KEEP TRACK OF THE BROKEN DEVICES. Since no one on this forum can seem to read, or comprehend a simple request I think I'll just move back to my other forums. Too many incompetent Retards here.
Sent from my DROIDX
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Click to collapse
Well why would someone want to post about their misfortune?? It all boils down to....take better care of your phone then I wouldn't get broken would it? What has other peoples broken devices got to do with you?? Unless you broke them!
Sent from my GT-I9300 using xda premium

speedyjay said:
Well why would someone want to post about their misfortune?? It all boils down to....take better care of your phone then I wouldn't get broken would it?
Sent from my GT-I9300 using xda premium
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no it doesn't, it boils down to accidents happen. I was working on gathering insurance information from different companies to post along with parts links etc. There are already several threads about broken devices. Once again proving your a bunch of ****ing idiots. This will be the last thread I post here. Pretty pathetic considering its my first, and not one God damn person could post on topic.
Best part is, you guys keep bumping the thread to the top just to say its pointless. That makes perfect sense.
Sent from my DROIDX

Sniper_5 said:
no it doesn't, it boils down to accidents happen. I was working on gathering insurance information from different companies to post along with parts links etc. There are already several threads about broken devices. Once again proving your a bunch of ****ing idiots. This will be the last thread I post here. Pretty pathetic considering its my first, and not one God damn person could post on topic.
Best part is, you guys keep bumping the thread to the top just to say its pointless. That makes perfect sense.
Sent from my DROIDX
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Click to collapse
Well stop making pointless threads then! With people giving advice on how not to break your device.....simple, take better care of it and stop being stupid! What does other peoples broken devices have to do with you? Unless your saying that you personally broke them? This thread is pointless and a constant reminder to those whose devices have broken, a constant reminder of their misfortune! Of their bad luck if you wish!
Sent from my GT-I9300 using xda premium

I'm sorry i thought this place was about helping one another. So I thought I'd try to help others and myself in one shot. Clearly this forum is just about trolling off topic and name calling with no real goal. Its all I've seen in every single thread. You guys must be proud. :thumbup:
Sent from my DROIDX

Sniper_5 said:
I'm sorry i thought this place was about helping one another. So I thought I'd try to help others and myself in one shot. Clearly this forum is just about trolling off topic and name calling with no real goal. Its all I've seen in every single thread. You guys must be proud. :thumbup:
Sent from my DROIDX
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Who are you helping?? How can you possibly help/teach anyone not to drop their phone?? The price of insurance to the price of a screwed up phone is pittance!
Sent from my GT-I9300 using xda premium

I was compiling part numbers/ links and popular insurance company coverages, policy's etc to update my first thread with, however the off topic trolling doesn't stop, so **** it.
Sent from my DROIDX

speedyjay said:
Who are you helping?? How can you possibly help/teach anyone not to drop their phone?? The price of insurance to the price of a screwed up phone is pittance!
Sent from my GT-I9300 using xda premium
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Click to collapse
Give the guy a break. If you read the original thread I don't see it as that bad of an idea.

The awful journey of my DZ and what should i do with it?

Hi DZ owners, I want to share a story with you:
*walloftext*
I had my DZ for about a year.
Then it was stolen one evening in a place full of people. I never thought I would see it again.
But then after about half a year I got 2 parties, which accused each other of having it.
Through intimidation on luck of one of them still having it I have got it back.
That imbecile did neither sell or use it. He just had it lying around in a cupboard as a kind of trophy, propably even smasehd it on ground some times... (And I wondered why I couldnt track it.)
Now the phone is a terrible mess. The battery was empty for a long time, degraded to not even last a day. The display (not the glass) was broken.
Then I bought a new battery and display for about 30€ replaced the display and while opening one of those small fragile connectors at the side of the board (I dont actually know what they connect, can someone tell me?), the lower one broke but I kludged it with a small piece of tape in place.
Fine everything worked, my Virtuous Unity install boots with /data as I left it.
The reading of my notes and contacts from that time really got me a nostalgia flash.
The sdcard was gone (I actually searched that guys box of stolen phones). Putting a new one in, phone mounts and stops complaining. After that I turned it off, wanting to sleep. The next day I loaded a fresh rom, QuadraSense because Virtuous Unity uses too much ram. Put it on SD and guess what? The SD (any of 5 microsds i have.) cant be mounted, not with FAT, not with EXT. Can the broken connector from the insides cause this?
But when I shake the phone the display brightness varies, (the kludged clip is not really stable) so I guess the connector is either for the display energy or the sensor but it could be multipurpose.
When I have fixed that, what will propably be the next problem with this phone?
Should I invest more time/replacement stuff into it or just buy a new one? Are there newer phones with physical keyboard?
I had a Motorola Milestone 2 for a while for really cheap but their keyboards suck because the keys stop working or stick, it seems like the existing MS2s have reached their end of life. (I have tested 4 MS2s all the same.)
I am thinking of a Galaxy Note if not keyboard. Anyone here knows about the openness and rom diversity? (I am browsing that forum right after this post so this is not just a lazyass question, more of an if someone just has the info in mind right now.)
lol at the existing tags!

sounds like the connection to the sdcard slot is damaged as well as the main flexcable as it sounds like you replaced the lcd
I don't know your situation but if it were me id find it gratifying to kick the guys ass and demand a brand new g2, but to each there own
personal opinion there isn't a better phone on the market right now than the g2/dz, at least not for my needs so it may be worth your time fixing this one
(that guy sounds like the kind of *******s that deserve very bad things)
Sent from my HTC Vision using xda premium

What cell phone does this guy use? You should just take it out of his hand and tell him you're even. I did that to a guy who stole my skateboard once. He was on steroids and weighed 50lbs more than me, but I guess I used the f word enough times loud enough that he realized he was wrong? I don't know if i'd try that again though hahaha
Sent from my HTC Vision using xda app-developers app

I fear it might be the end of your DZ and tbh if it was me in your position I would go with a Note or may be the SG3

I'll pay him a visit today when hes back from work, I think hes got enough money to buy a new one. His currently used phone is an old Sony Erricson thing. As for if I am even with him, dont know my physical condition is not the best but with the power of ale one can not fail. XD
EDIT: Thats the broken piece inside:
Meh embedding doesnt work with 3 MB pics, just the link: http://gheddo.biz/pic/desirez.JPG
Urgh phones get so filthy when you zoom in.

the parts aren't that expensive. U you can get them on eBay and repair it yourself
If you get a new phone. I'd get an sgs3
Sent from my SGH-T999 using xda premium

Illidan Pornrage said:
I'll pay him a visit today when hes back from work, I think hes got enough money to buy a new one. His currently used phone is an old Sony Erricson thing. As for if I am even with him, dont know my physical condition is not the best but with the power of ale one can not fail. XD
EDIT: Thats the broken piece inside:
Meh embedding doesnt work with 3 MB pics, just the link: http://gheddo.biz/pic/desirez.JPG
Urgh phones get so filthy when you zoom in.
Click to expand...
Click to collapse
Just so you know my post was half joke. Yes, I think he owes you a new phone, but I don't want to find out you got in a fistfight with him b/c of my joke advice. haha but still, if he knows he's wrong, you'd be surprised sometimes how compliant a guilty person can be.
Good luck! Let us know what you decide and how it turns out =)
Sent from my Desire Z using xda app-developers app

My very good experience with HTC customer care in Europe

Hey guys,
About 3 months ago I purchased an HTC One as I admired the level of craftsmanship put into the device. Unfortunately, the first device came with a minor protrusion of the screen at the top right corner. Because that point is exactly where a right handed person touches the phone to access the notification bar. I tried to return the phone but unfortunately my provider would not take it back and give me another, as it had been a little over 14 days since I had purchased it.
I went ahead and contacted htc customer care, who went out of their way to make an RMA for me and took care of the replacement process. I was very grateful, but unfortunately the second phone that arrived had also a cosmetic fault, a discoloration of the back of the phone that was apparent under mild light conditions.
Again I contacted HTC who replaced the second phone as well without causing me any further trouble. The next phone that arrived turned out to be fine. As originally disappointed as I was by the relatively poor manufacturing control of the early HTC one phones, the customer care of HTC completely won me over with their supportive stance and I felt it's worth writing a few words about. The morals of the story are, firstly that you shouldn't accept a device you're not happy with (especially at this price range!), but also that it's not just the product at hand, but the after sales care that matters too.

Hulabaloo said:
Hey guys,
About 3 months ago I purchased an HTC One as I admired the level of craftsmanship put into the device. Unfortunately, the first device came with a minor protrusion of the screen at the top right corner. Because that point is exactly where a right handed person touches the phone to access the notification bar. I tried to return the phone but unfortunately my provider would not take it back and give me another, as it had been a little over 14 days since I had purchased it.
I went ahead and contacted htc customer care, who went out of their way to make an RMA for me and took care of the replacement process. I was very grateful, but unfortunately the second phone that arrived had also a cosmetic fault, a discoloration of the back of the phone that was apparent under mild light conditions.
Again I contacted HTC who replaced the second phone as well without causing me any further trouble. The next phone that arrived turned out to be fine. As originally disappointed as I was by the relatively poor manufacturing control of the early HTC one phones, the customer care of HTC completely won me over with their supportive stance and I felt it's worth writing a few words about. The morals of the story are, firstly that you shouldn't accept a device you're not happy with (especially at this price range!), but also that it's not just the product at hand, but the after sales care that matters too.
Click to expand...
Click to collapse
Can you check you camera in low light ? Does it have a purple / pink tint ?
Sent from my HTC Incredible S using xda app-developers app

Shame on UK HTC
Hulabaloo said:
Hey guys,
About 3 months ago I purchased an HTC One as I admired the level of craftsmanship put into the device. Unfortunately, the first device came with a minor protrusion of the screen at the top right corner. Because that point is exactly where a right handed person touches the phone to access the notification bar. I tried to return the phone but unfortunately my provider would not take it back and give me another, as it had been a little over 14 days since I had purchased it.
I went ahead and contacted htc customer care, who went out of their way to make an RMA for me and took care of the replacement process. I was very grateful, but unfortunately the second phone that arrived had also a cosmetic fault, a discoloration of the back of the phone that was apparent under mild light conditions.
Again I contacted HTC who replaced the second phone as well without causing me any further trouble. The next phone that arrived turned out to be fine. As originally disappointed as I was by the relatively poor manufacturing control of the early HTC one phones, the customer care of HTC completely won me over with their supportive stance and I felt it's worth writing a few words about. The morals of the story are, firstly that you shouldn't accept a device you're not happy with (especially at this price range!), but also that it's not just the product at hand, but the after sales care that matters too.
Click to expand...
Click to collapse
I find this quite incredible, given my, still ongoing experience of HTC UK. What a difference. Checkout my UK experience.
http://forum.xda-developers.com/showthread.php?t=2425001
I must re-iterate that I WAS a HTC fan, and have had excellent service from HTC UK previously when I owned a desire, but my recent experience is appalling. Being a fan I wanted the HTC One. I also previously authored threads detailing how great HTC repair were when I had problems with my desire.
I am somewhat relieved that there is good service elsewhere. I have exchanged tweets with HTC senior execs with regards my HTC experience and have a personal commitment to action it (no news yet). I'll tweet this thread to him also. Take a look at the pics of my "repaired" device delivered yesterday from uk repair. Thanks for the thread. I was sure that this was a UK specific problem, and it appears it is.

zaphodbeeb said:
I find this quite incredible, given my, still ongoing experience of HTC UK. What a difference. Checkout my UK experience.
http://forum.xda-developers.com/showthread.php?t=2425001
I must re-iterate that I WAS a HTC fan, and have had excellent service from HTC UK previously when I owned a desire, but my recent experience is appalling. Being a fan I wanted the HTC One. I also previously authored threads detailing how great HTC repair were when I had problems with my desire.
I am somewhat relieved that there is good service elsewhere. I have exchanged tweets with HTC senior execs with regards my HTC experience and have a personal commitment to action it (no news yet). I'll tweet this thread to him also. Take a look at the pics of my "repaired" device delivered yesterday from uk repair. Thanks for the thread. I was sure that this was a UK specific problem, and it appears it is.
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Click to collapse
tweeted here.
https://twitter.com/ZaphodBeelebrox/status/375576997189009410

zaphodbeeb said:
tweeted here.
https://twitter.com/ZaphodBeelebrox/status/375576997189009410
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Hey mate we know you have had bad experience but what are you going to do cry all over xda. Sometimes bad experience happens with the best. Just dont bother so much. Everything will be all right in the end and keep your grief limited. It looks like you are now on a mission to single handedly drown htc
Sent from my HTC One using xda premium

hapticc said:
Hey mate we know you have had bad experience but what are you going to do cry all over xda. Sometimes bad experience happens with the best. Just dont bother so much. Everything will be all right in the end and keep your grief limited. It looks like you are now on a mission to single handedly drown htc
Sent from my HTC One using xda premium
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Click to collapse
Nope, not trying to drown HTC, just get what I paid for.

hapticc said:
Hey mate we know you have had bad experience but what are you going to do cry all over xda. Sometimes bad experience happens with the best. Just dont bother so much. Everything will be all right in the end and keep your grief limited. It looks like you are now on a mission to single handedly drown htc
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
When you pay 515€ for a device that's supposed to be perfect and it turns out its garbage you shouldn't sit still and accept it .. you should do exactly what this guy is doing ... Unless you found your money in the garbage or you were born with a golden spoon in your mouth ... I would totally do the same .. and won't stop till I complete my mission ...
Sent from my HTC Incredible S using xda app-developers app
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
zaphodbeeb said:
Nope, not trying to drown HTC, just get what I paid for.
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**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Sent from my HTC Incredible S using xda app-developers app

Hiken_Ace said:
When you pay 515€ for a device that's supposed to be perfect and it turns out its garbage you shouldn't sit still and accept it .. you should do exactly what this guy is doing ... Unless you found your money in the garbage or you were born with a golden spoon in your mouth ... I would totally do the same .. and won't stop till I complete my mission ...
Sent from my HTC Incredible S using xda app-developers app
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Sent from my HTC Incredible S using xda app-developers app
Click to expand...
Click to collapse
I totally agree you should fight but its inappropriate to fight at every single xda thread as its not htc official forum. He should probably lodge a consumer complaint if they he not satisfied. He must blog about it but thats not a way to go in everywhere and say its happening like this. And i paid full 43000INR thats 720$. That too i didnt get money from dad it was my 2years savings from pocket money. Flaming every thread will not offer you solution to your problem.
Sent from my HTC One using xda premium

hapticc said:
I totally agree you should fight but its inappropriate to fight at every single xda thread as its not htc official forum. He should probably lodge a consumer complaint if they he not satisfied. He must blog about it but thats not a way to go in everywhere and say its happening like this. And i paid full 43000INR thats 720$. That too i didnt get money from dad it was my 2years savings from pocket money. Flaming every thread will not offer you solution to your problem.
Sent from my HTC One using xda premium
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Hardly every xda thread, and they are related, but point taken. Im confident that HTC are in the process of resolving my problem so no more posts in this thread for me. I wont apologize for posting in this thread though, because I know that senior HTC eyes have read both threads and that both are possibly relevant.

Hiken_Ace said:
**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Click to expand...
Click to collapse
The One X had a major design flaw, though only apperant after prolonged usage and only with people with fitting jeans but in all honesty the crap people are giving for these minor gaps/misaligments is just absurd, no other phone is looked at under such aesthetic scrutiny and almost no one would notice unloess you visited a forum like XDA
If you bought a One you must like HTC in some way but then to demand like an x number of exchanges until the gaps are truely microscopic will drive the company which makes the phones you like to bankrupcy...

Hiken_Ace said:
When you pay 515€ for a device that's supposed to be perfect and it turns out its garbage you shouldn't sit still and accept it .. you should do exactly what this guy is doing ... Unless you found your money in the garbage or you were born with a golden spoon in your mouth ... I would totally do the same .. and won't stop till I complete my mission ...
Sent from my HTC Incredible S using xda app-developers app
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
**** them up .. I'm totally supporting you .. HTC always sucked with build quality ... Not only design wise but hardware is always sometimes faulty ... They are being dicks and not giving a **** about their customers
Sent from my HTC Incredible S using xda app-developers app
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Click to collapse
Honestly, you get basically the same amount of service with any other company.
Sent from my HTC One using XDA Premium 4 mobile app

zaphodbeeb said:
Hardly every xda thread, and they are related, but point taken. Im confident that HTC are in the process of resolving my problem so no more posts in this thread for me. I wont apologize for posting in this thread though, because I know that senior HTC eyes have read both threads and that both are possibly relevant.
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I hope your problem gets sorted out soon so that you can finally have good sleep. I know how sleepless nights are without smartphone these days. Good luck
Sent from my HTC One using xda premium

godutch said:
The One X had a major design flaw, though only apperant after prolonged usage and only with people with fitting jeans but in all honesty the crap people are giving for these minor gaps/misaligments is just absurd, no other phone is looked at under such aesthetic scrutiny and almost no one would notice unloess you visited a forum like XDA
If you bought a One you must like HTC in some way but then to demand like an x number of exchanges until the gaps are truely microscopic will drive the company which makes the phones you like to bankrupcy...
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Click to collapse
why make a phone and market it with its flawless desing then ?? just make a simple good smart phone like Samsung ... i don't buy HTC for the looks .. i buy it for the sense ... but don't go market a phone based on its amazing looks ... then u get surprises like these .. kind of like lying !! which is not cool !