Database Users

Anyone returned HD2 to HTC with screen issues?

I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?

p3eps said:
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
Click to expand...
Click to collapse
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal

Search for "weird touchscreen behaviour".
If you send it back to HTC they'll change the screen and it will come back fixed, or they'll do something random and it won't.

I don't think its just you, I have similar issues! I'm learning to type slower, and there are some links in the tips & hints thread that may help.

I reflashed back to the stock ROM and surprise surprise, same problem.
I emailed HTC back who then said it would have to come back for repair.
They said to phone them to arrange, so its all set up - being collected by UPS tomorrow. Hopefully it will all get sorted.
On another note - I'm now using an old Nokia 3600 Slide while my HD2 is all packed up. I'm loving having an old keypad again! Texting is a delight again, and the small form factor of this phone is great. Its a shame the screen is tiny and the Opera Mini functionality is poop!!
If HTC did a modern version of the Touch Dual with a big touch screen and a slide out keyboard then I'd buy one in a flash! Maybe I'll get a Touch Pro 3 when it comes out

did you try this?? it works for me.Hope it helps

jaqubek said:
did you try this?? it works for me.Hope it helps
Click to expand...
Click to collapse
I have been using that - or a similar one - for the last few months, which helps a bit. The problem isn't the sensitivity though, its the accuracy of the screen. When I press 'P' I get 'O', or 'R' I get 'E'. Its like its not quite lined up correctly.

hmm... I had exactly the same problem,but just because screen was too sensitive and this cab helped. Have you also tried align screen??
If this one won`t help I think your fingers are too big (sorry,joke)

hoss_n2 said:
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Click to expand...
Click to collapse
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair

patton82 said:
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
Click to expand...
Click to collapse
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue

Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.

Did you flash the phone back to stock at all?

Yes, you need to remove the HSPL and that can only be done by flashing a stock rom from the memory stick - USB flashes the stock rom but leaves the HSPL intact. If you don't they will send it back to you saying the warranty is void. As well as replacing my screen they upgraded the stock O2 rom I had on it so they obviously check the software even if it's a hardware issue you have sent it back for. It goes without saying the first thing I did when I opened the box was replace the HSPL and flash Xannytech's Evolution.

I know to get rid of it, was just wondering if you did
Touch wood never had to send mine back but at least they can't tell you've HSPL'd it in the past...

hoss_n2 said:
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Click to expand...
Click to collapse
Not all HD2 have this issues, at default (without registry tweaks) was impossible to write anything for me.
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Click to expand...
Click to collapse
You had a different kind of issue, should know if someone with shaking/poor accurancy screen has sent his phone back

Well folks... my phone was picked up last week by UPS and returned to me today.
Before sending it off I reflashed the stock ROM and got rid of HSPL.
I've tested it a bit and am very happy - so I'm now flashing my Miri ROM back on as I type! HTC have replaced 'LCM (LCD)' and replaced 'Rigid-Flex Board (FPC Board)' as their diagnostic stated 'Touch Panel function abnormally and Camera Flash Malfunction'.
Typing feels like it should as the key I hit is now the one that actually presses. I don't know about the camera as I haven't tried it yet - but I didn't think there was anything wrong with it.
My only complaint is that the phone went in for repair with an HTC Screen Protector fitted, and they must've removed and refitted it - as its full of bubbles and knackered! Never mind - I'll order another one.
If anyone has the problems I described... contact HTC and get it sorted, as this is like using a new phone. Hopefully I won't feel the need to throw it again!

I'm mightily pissed off as I have just had to return my Leo back for the 2nd time with exactly the same problem as I had previously (see above). HTC and their crappy cheap LCDs must be costing them a lot of money.

I've been experiencing almost all the bugs in my HD2, last month i sent it back to HTC for repair.
They changed the touchscreen and display because they thought it wasn't bright enough (i didn't notice that).
I got it back a week ago and immediately saw that i now have a different touchscreen, more dots and diagonal lines can be seen.
All the problems are gone and i haven't been experiencing any problems the last week.
My Advise for people with touchscreen problems, have your touchscreen replaced !

Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Click to expand...
Click to collapse
i had the white blotches issue too and htc also replaced my screen under warranty (turnaround 11 calendar days) and paid carriage both ways; this despite my lacking a sales invoice, having bought the phone used on ebay and the moisture tab being tripped (which they also replaced).
a very good service from htc only slightly spoiled by the tech who reassembled my phone leaving a fingerprint on the *inside* of the camera lens cover glass which rather than sending it back to them again, i cleaned off myself by means of unscrewing the back panel.

[Q] does the atmel fixes really work?

Maybe this is either a really stupid question or not even a question at all, but i have my ideos x5 u8800 with the atmel screen, and i have flashed both the dzo s aurora ics and after that i have passed to the cm7 .35 kernel, and both of them have the atmel fix.
Now, what i expirienced was that on the first couple of days, with both roms the screen functioned just fine, i played several games including modern combat 3 and all was smooth. but after 2 or 3 days i was playing because it is what i do most and the screen started to go absolutly crazy, i mean, in MC3 the weapon started to fire without me putting the finger on the buttom, when i wasn t playing the phone was selecting and opening apps without me choosing, and sometimes when i tried to unlock the screen i just couldn t do it.
i would like to know if possible, if the atmel fix really don t work to well, or if maybe is my phone that is all messed up, so that i can decide if i take it to the technical assistence or not.
Like i said, if it is a stupid or inapropriate question to make here, then i appolagize in advance, just please don t be rude on the answer.
Thank s in advance.

To me, it sounds like your touch screen digitizer might be breaking down. My phone experienced similar symptoms before my Symantec digitizer broke: It would pick up widgets even after I seized to touch the screen. (Warranty replaced it with an Atmel one. :crying
To determine if this is the case, go to system settings > developer options > turn on "show touches" and "pointer location". You should see these ghost touches after this(?). (This is on Aurora ICS. If you are using another ROM without such functionality, you can try something like this.)
Of course, I don't mean to scare you, so you might want to try going back to an official ROM as well.
I have been using Aurora ICS for ages now, with and without an Atmel digitizer, with the official kernel, and for the past two days, this one with no problems. Clearly I am not taking into account the time my digitizer broke and the problems it caused.

Tonttunator said:
To me, it sounds like your touch screen digitizer might be breaking down. My phone experienced similar symptoms before my Symantec digitizer broke: It would pick up widgets even after I seized to touch the screen. (Warranty replaced it with an Atmel one. :crying
To determine if this is the case, go to system settings > developer options > turn on "show touches" and "pointer location". You should see these ghost touches after this(?). (This is on Aurora ICS. If you are using another ROM without such functionality, you can try something like this.)
Of course, I don't mean to scare you, so you might want to try going back to an official ROM as well.
I have been using Aurora ICS for ages now, with and without an Atmel digitizer, with the official kernel, and for the past two days, this one with no problems. Clearly I am not taking into account the time my digitizer broke and the problems it caused.
Click to expand...
Click to collapse
Thank you for your reply. i am going to try what you said and later i post the result.
cheers.

Tonttunator said:
To determine if this is the case, go to system settings > developer options > turn on "show touches" and "pointer location". You should see these ghost touches after this(?). (This is on Aurora ICS. If you are using another ROM without such functionality, you can try something like this.)
i am sorry mate, but i really dont understand much of this. so i did what you told me, and where i touch is exactly where the grey circle ( i assume that is the ghosts touches you said) appear. so is that good or bad?
sorry for my total ignorance.
Click to expand...
Click to collapse

skidrow45 said:
i am sorry mate, but i really dont understand much of this. so i did what you told me, and where i touch is exactly where the grey circle ( i assume that is the ghosts touches you said) appear. so is that good or bad?
sorry for my total ignorance.
Click to expand...
Click to collapse
My plan was to leave the pointer location running whilst you do your daily activities or play games in order to find out if there are additional touches - besides ones made by you - visible on the screen. If a touch registers on the screen without you making it, it could be your digitizer acting up. The grey circle under your finger is what should occur after you have switches "show touches" on; it's normal behavior.
Shortly after the symptoms you are having, the whole right side of my screen stopped responding to touch altogether. You may want to return to stock, and if the symptoms still appear repair it while you're still within warranty.

Tonttunator said:
My plan was to leave the pointer location running whilst you do your daily activities or play games in order to find out if there are additional touches - besides ones made by you - visible on the screen. If a touch registers on the screen without you making it, it could be your digitizer acting up. The grey circle under your finger is what should occur after you have switches "show touches" on; it's normal behavior.
Shortly after the symptoms you are having, the whole right side of my screen stopped responding to touch altogether. You may want to return to stock, and if the symptoms still appear repair it while you're still within warranty.
Click to expand...
Click to collapse
ok. now i understand what you mean. i am going to do that then. i am going to let the pointer and touch on and see what happens.
thank s a lot mate.
cheers

[HELP] Screen Dead Zone

Is there anyway to resize the screen to the working zone only?? My phone's bottom ~1cm has been touch unresponsive for about a month. Been using it with pie upto now, but the dead zone is increasing in size making typing and such very very difficult! I have searched the net for resizing the screen but haven't found anything i've been able to use..

Anyone????

usama990 said:
Is there anyway to resize the screen to the working zone only?? My phone's bottom ~1cm has been touch unresponsive for about a month. Been using it with pie upto now, but the dead zone is increasing in size making typing and such very very difficult! I have searched the net for resizing the screen but haven't found anything i've been able to use..
Click to expand...
Click to collapse
This is most likely a hardware problem on the phone. I had the same problem with mine, only with me, it was the whole left side of the screen from top to bottom. I suggest you contact Google Play if your device is still under warranty. If they want you to send the device back, they have to inspect it and that means you can't have it unlocked or running a custom ROM. If they find the cause, and it isn't your fault, they will give you a new phone in the mail. I did this and the the people I spoke with on the phone were really nice. I got my new phone in about a week.

AMQTech said:
This is most likely a hardware problem on the phone. I had the same problem with mine, only with me, it was the whole left side of the screen from top to bottom. I suggest you contact Google Play if your device is still under warranty. If they want you to send the device back, they have to inspect it and that means you can't have it unlocked or running a custom ROM. If they find the cause, and it isn't your fault, they will give you a new phone in the mail. I did this and the the people I spoke with on the phone were really nice. I got my new phone in about a week.
Click to expand...
Click to collapse
Yeah it is a hardware problem no doubt. Unfortunately my warranty period is over (the phone is 1.5 years old) and getting it's screen replaced would be quite a hassle as i don't live near the US or anyother place that google operates in. That's why i was looking for an app or mod of some sort to resize the screen to the working region only..

You may want to search some infos about the "wm size" adb command.
That should do the trick for you

ok so i've been able to resize my screen with this app https://play.google.com/store/apps/details?id=com.nomone.resolution_changer&hl=en . lowering the resolution puts two black bars on the top and bottom of the screen. Would have been great if the bars was only at the bottom

Touch Screen Issues Cloudy G3 ROM

Guys after installing CloudyG3 ROM about a week ago, everything was fine but suddenly from last 3 days the lower portion of mobiles touch malfunctions.
Like when i try to swipe a webpage in the browser from down to up, the page goes up a little and then opens the link which was at the place i started swiping.
So basically a any swiping in the lower section of my display acts as a swipe and a automatic "press".
I am not sure if its a hardware issue or software, but really hope its a issue with eh software.
Please help brother
Thanks

in_core said:
Guys after installing CloudyG3 ROM about a week ago, everything was fine but suddenly from last 3 days the lower portion of mobiles touch malfunctions.
Like when i try to swipe a webpage in the browser from down to up, the page goes up a little and then opens the link which was at the place i started swiping.
So basically a any swiping in the lower section of my display acts as a swipe and a automatic "press".
I am not sure if its a hardware issue or software, but really hope its a issue with eh software.
Please help brother
Thanks
Click to expand...
Click to collapse
I really doubt it an issue with the ROM. Look around the forums for the info to update the touch firmware for knock on issues. Even though you aren't having a kick on problem that may fix it. Another option would be to take it back to stock using the kdz or tot file depending on your variant and see if that fixes it.

Fix or not
in_core said:
Guys after installing CloudyG3 ROM about a week ago, everything was fine but suddenly from last 3 days the lower portion of mobiles touch malfunctions.
Like when i try to swipe a webpage in the browser from down to up, the page goes up a little and then opens the link which was at the place i started swiping.
So basically a any swiping in the lower section of my display acts as a swipe and a automatic "press".
I am not sure if its a hardware issue or software, but really hope its a issue with eh software.
Please help brother
Thanks
Click to expand...
Click to collapse
Does restore back to original help? don't have the touch issue anymore?
I'm not kinda help problem like you but on the upper portion of the phone.

NickRichard said:
Does restore back to original help? don't have the touch issue anymore?
I'm not kinda help problem like you but on the upper portion of the phone.
Click to expand...
Click to collapse
Unfortunately its not a software issue. Its a hardware issue. Its probably present in almost all LG G2 devices. For some it shows up very soon for others its shows up a very later period of usage.
I had to completely replace my display as it is an issue with the touch sensor, and I dont know if its available separately, but atleast in my country its not available separately and so I had to change the whole display.
I costed me around $120.

in_core said:
Unfortunately its not a software issue. Its a hardware issue. Its probably present in almost all LG G2 devices. For some it shows up very soon for others its shows up a very later period of usage.
I had to completely replace my display as it is an issue with the touch sensor, and I dont know if its available separately, but atleast in my country its not available separately and so I had to change the whole display.
I costed me around $120.
Click to expand...
Click to collapse
poor you!
In facts, many people in Viet Nam got touchscreen issue like you

Ghost touchscreen

Hi to everyone.
From 1 week my Mi9T has a ghost touchscreen.
How can i resolve it?

What do you mean by ghost touchscreen?

BranchPrediction said:
What do you mean by ghost touchscreen?
Click to expand...
Click to collapse
Screen responds to 'touches' you didn't actually make - like, there is a ghost touching your screen

oh, well i dont know how to fix that sorry. But maybe you touched the edge of the screen accidentally?

i have the same problem for about a week now! did you find any fixes?

me too

Me to. I have tried every possible solution. Eventually whole screen has been replaced on warranty.

No guys i dont find any solution. And now? How we can resolve it?

Pasquale91fg said:
No guys i dont find any solution. And now? How we can resolve it?
Click to expand...
Click to collapse
replacing the display is the only solution

i have the same problem, ghost touches in the upper side, near clock.. specially when phone is hot or i press the top of the phone

Im so angry ??? bc we have this phone not usable!!

It's a hardware failure. Faulty display. If you suffer from "ghost touches" you should back up the data you want to keep, and return your Device to where you have bought it from as it might still fall under warranty (depends op what the cause is, and where you live). This can also get worse over time making the screen partially unusable (which was in my case). contact the seller, or contact customer service from Xiaomi.
I suffered ghost touches at the beginning of December (owned the Device for at least a month). Tried every software options i found around internet that could resolve it, but it was to no avail. I proceeded to unlocking the bootloader, install TWRP, flash a custom rom... For a couple of days i was fine. After those few days the top part of the screen (the part with the status bar) rendered unusable, on custom rom and stock miui. Tested it and it seemed that the area increased and also decreased from now and then, which is strange. After contacting my seller they agreed on sending it back including screenshot and the tests i ran. 1 day after they received my device they contacted me to say that it cannot be fixed (or at least they didn't seem to bother as the phone's pricerange is low) and i am receiving a complete new one (this was in the weekend btw). After that weekend on monday i received the new one and it's running better then ever, even the fingerprint is much faster.
Now just as a warning, I don't say you still have warranty. i live in the Netherlands where unlocking, rooting and all that does not void warranty, and returning a product is very easy to do. But in other parts of the world the companies can screw you over so you'll have to check that.

For those who are asking what is it, juste have a look at mine in dev mode to show the touch : https://www.youtube.com/watch?v=-ZApYI9otJI

This happens to me only when I'm charging the phone, still annoying, , I think it's something to do with the voltage and could be fixed with a software update.