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WHY DOSN'T Activesync work?????
I can put up with Activesync not working under VPC on my Mac but I CANNOT put up with it not Activesyncing with a brand new 2 month old IBM laptop running XP Pro and all the latest patches.
Is it the phone that is at fault or Microsoft or a combination?????
My old PDA2K Activesyncs fine on BOTH VPC and the IBM so why not this device?
Anyone PLEASE HELP ME.......
Robin
Are you using ActiveSync v.4.1?
If it is a Windows Mobile 5 device (Wizard, Universal) instead of a Windows Mobile 2003SE Device, you need a minimum version 4.1 of ActiveSync
Yup it is a Wizard and I am using AS 4.1.
I have tried Firewall on, off, VPN on, off.
I have de-installed and re-installed 4.1.
Still NOTHING.
The Laptop see's new hardware, says it has installed okay and then AS does NOTHING.!!!!!!!!
Robin
in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help
If the laptop sees the device as new hardware and not the actual device it means that you do not have active Synch 4.1 or that the installation was borked . because 4.1 includes the drivers for this phone to be recognized by windows.. so if you had 4.1 it would show your phone name and then it might not have worked , but not the way you are describing it now.
Also you might wanna put up a bit more objective title when posting something like this if you want psotive feedback instead of flamez...
very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there
akash84 said:
in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help
Click to expand...
Click to collapse
1. Certainly I turned off the Windows Firewall, don't know about any other Firewall. HOWEVER the fact my PDA2K can connect surely rules out a Firewall problem?
2. Don't know how to do this? I am a Mac user and am using XP JUST to sync my phone.
3. Nothing happens in Activesync. I get the normal, bing bong chime. but the AS icon does not turn green or open.
If I manually open AS and tellit to cennect it cannot find an attached PDA.
On the other hand if I attach my PDA2K I get the bing bong, the icon turns green, AS opens fine.
Is that clearer?
Is there any more info you need?
Robin
akash84 said:
very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there
Click to expand...
Click to collapse
But surely the fact that when I connect my PDA2K AS 4.1 opens and works indicates it IS there and working?
If I check its version it says 4.1?
AS 4.1 is the first instal of AS on this machine, never had an earlier version on it.
Sorry about the title but I guessed I would at least get some response with it. :lol:
I am pulling my hair out here and don't want to return the phone but without a computer connection it is totally useless to me.
Robin
Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.
universaldoc said:
Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.
Click to expand...
Click to collapse
Sounds reasonable HOWEVER if I cannot get the damn thing to connect to a PC I am never going to be able to laod the new rom to fix the problem it won't connect to a pc, so I won't be able to connect ot a PC ...........
I am losing it big time...
How would I install the update without a PC connection?
Robin
Use the wifi to download the rom ? Sorry your having problems but this phone definately doesnt stink. Havent put mine down since Christmas day .... the wife is definately not pleased. She keeps giving it daggers :lol:
Okay
My FIRST bit of success.
I found out my laptop has a IRD port and the phone HAS connected via this so it is most certainly a USB issue.
Now the question is can a rom update be done of IRD or does it need to be the USB connection?
Robin
PS WiFI download would not help as the rom needs to be loaded FROM a PC.
Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...
Robster said:
WHY DOSN'T Activesync work?????
Click to expand...
Click to collapse
Had the same problem.
What helped me is: http://support.microsoft.com/default.aspx?scid=/support/pocketpc/tshoot/activesync/default.asp
Good luck,
Radek
DO NOT INSTALL ROM UPDATE VIA IR.
It should be done via USB ONLY. Thats one of the main instructions in the ROM update page that pops up on executing the RU file.
I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.
B744 said:
Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...
Click to expand...
Click to collapse
No, I am connecting dirtectly to the laptop.
Robin
S0NIC said:
I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.
Click to expand...
Click to collapse
HOw do I check this, I am not very PC Literate.
I am much more used to a Mac where things normally 'just work' :?
I have just noticed a couple of things following some of the Microsoft trouble shooting guide.
If I have AS open on the KJAM it shows the spinning green button and that it is trying to connect, still nothing on the PC end.
HOWEVER what I did notice on the PC end in Device Manager is that a Windows mobile-based device appears under netowrk connectors.
So SOME KIND of connection IS happening.
Robin
PS Many thanks for being a sounding board for me and your helpful ideas, it is very much appreciated, I just wish I was making more progress.
Let me set the record straight.
This phone does NOT stink. The more I use it the more I like it.
Certainly it is a big improvement over my PDA2K in size and usability.
HOWEVER I still cannot get it to connect to my laptop and I am getting so frustrated cause its the last thing left for me before I really start to LIKE this phone..............
Any more ideas out there because I have tried everything I can think of with no luck at all except via IRDA.
Robin
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
Firstly, what operating system are you using on your PC?
Secondly, have you tried deleting the sync partnership on both your phone and the PC and recreating it?
Thirdly, try and connect your phone directly to the USB root hub on your PC and not via a hub.
The fact that the HD2 is identifying the physical connection suggest the problem may lie at the PC end. Recreating the sync partnership is probably all that's needed.
Hello
If you are using Vista or Win7 you need to download Microsoft Mobile Device Manager to get a successful connection. Once you download this and install all will be good.
There is an option (can´t remember where) where you can disable fast link for ActiveSync.
This fast option has created me a lot of problem.
i'm using win7, i reinstalled the mobile device.
If i disable enable faster data sync then I can sync the phone with the computer but if I enable faster data sync then the 3G band auto enables...
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
bcorgan said:
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
Click to expand...
Click to collapse
Did you reboot the PC? I occassionaly have problems with activesync stopping working suddenly. It doesn't really like being unplugged sometimes and get's a bit ansy about it. I've found that sometimes a soft reset of the phone does it, but sometimes I need to reboot the PC.
I hope you did try rebooting the PC before you did a hard reset. At least you wouldn't have wasted your time with having to set up your phone again!
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
bcorgan said:
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
Click to expand...
Click to collapse
The fact that it still doesn't work after a hard reset leaves me at a loss!
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Any other thoughts out there? I'm starting to think now it's something inside the phone - i.e. the usb port?
Fixed for me!
After having sent off the phone to HTC, it was repaired in 8 days and that was sending it to and from Sweden to the UK!
Turns out the usb connector in the phone itself was not working. 10/10 for HTC repair service!
If you use the XPP OS.
You must select ‘To enable faster data synchronization’ (i dont konw how to translated that, sorry my English.) under the ActiveSyuc.
If you use the Vista OS.
You dont select this option otherwise you cannt connect you phone to computer.
me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
Click to expand...
Click to collapse
Microsoft Corporation - Other hardware - PocketPC USB Sync
Download size: 11.1 MB
You may need to restart your computer for this update to take effect.
Update type: Recommended
Microsoft Corporation Other hardware software update released in May, 2007
At present, I'm confering with Microsoft about the issue I'm having with my Vista laptop. It finds the correct driver with windows update, but the driver fails to install even with a clean boot.... they're working on it...
deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
I had the same problem and 'solved' it by trying every other USB port, and (of course) the last one did it correctly.
bcorgan said:
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Click to expand...
Click to collapse
To make Active Sync work
Turn off Setup\other\USB to PC\ActiveSync Enable Faster Data Synchronization
The all will be ok
SOLVED!! Joy, joy, happiness glow... . I removed AVG 9.0, restarted, reinstalled WMDC and the driver (all of which installed automatically when I plugged my HD2 in to the USB port), and reinstalled AVG 9.0 and… Voila, MAGIC! I had AVG configuered correctly to allow WMDC to make connections and pass through the antivirus, but I still had to uninstall it to get the driver to install. Sometimes antiviruses are stubborn!
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
marquez2010 said:
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
Click to expand...
Click to collapse
I tried BOTH of those options prior to uninstalling AVG and no joy. Bytheway, I've switched to Microsoft Security Essentials and still have to uninstall MSE everytime I flash my HD2! UGH!
Ive bought a netbook running windows 7 starter, now my hd2 wont connect with windows mobile device center.
I originally set up the pc synch(activesync) with an xp laptop and now it wont connect with the windows 7 netbook.
The phone is telling me to install activesync , but i cant because i have to install the newer windows mobile device center WTF
Ive deleted the old connections on activesync on my phone.
Is there something new to download to my hd2?
Any advice?
Thanks
windows mobile device centre does the same as activesync. it is the new name for activesync used on win 7.
i use the starter edition also on my netbook and cannot get mobile devicecentre installed for some weird reason. probably a problem on my netbook
started using ms myphone for the things i used mobiledevice centre for.
There must be way to connect the phone to a Windows 7 starter netbook.
I plan on doing a hard reset and want to preserve all my bookmarks, and also want to flash a ROM , I'm sure ill need to sync my phone to a computer for that?
The phone keeps telling me to install activesync on my pc even though I have to use wmdc.
When I reinstall wmdc on the netbook I keep getting an error and it won't install properly.
It says device manager not installed, or something like that .
It's a bloody mystery!
for flashing a rom you do not need activesync or mobile device centre. I flash my phone from my laptop without. just put the phone in bootloader and you can flash a rom as normal using the custom ruu. alternatively you can flash from memory card.
think ms myphone can backup that also but you have to check to make sure.
on my sig there is a flashing guide, in it there is a download for win 7 windows mobile device center run it and you should be good to go
this has been discussed so often, if you had taken the time to search there would be no need for that thread!
It so easy, just use windows update to download the driver and windows mobile center and that's it. If it doesn't work you are doing it wrong because it works for everybody else that way!
pabloh999 said:
Ive bought a netbook running windows 7 starter, now my hd2 wont connect with windows mobile device center.
I originally set up the pc synch(activesync) with an xp laptop and now it wont connect with the windows 7 netbook.
The phone is telling me to install activesync , but i cant because i have to install the newer windows mobile device center WTF
Ive deleted the old connections on activesync on my phone.
Is there something new to download to my hd2?
Any advice?
Thanks
Click to expand...
Click to collapse
Leave ytour phone, as the problem appears to be with the netbook. make sure your netbook is not connected to the internet, then disable all the security and see if WMDC recognises your phone.
Thanks for the respones, ill try those tips when I get a chance later in the day.
Apologies for starting a new thread if its been discussed many times before.
Right, i think ive tried everything.
Hard reset my hd2
Uninstalled wmdc
Did every windows update available
re-installed wmdc with webroot antivirus turned off and internet access turned off.
And it still wont recognise the hd2
When its installing the driver on my netbook for the hd2 it keeps getting an error - it says "unidentified device : device unplugged" even though it is plugged in and screen is on.
The phone will connect to my netbook for the disk drive option and the internet sharing option, so i dont think its a problem with the hd2 usb connection
Its a real mystery, anyone out there able to crack this one?
have you tried this?
settings, menu, all settings, connections, USB to PC, uncheck "enable faster data sync", click done.
when I did that, my HD2 finally connected to PC after DAYS of trying!
Yep! I sure have
The computer is just is not seeing my phone with the the activesync option, but it is seeing the phone with both the disk drive and internet sharing options.
When i try un-install wmdc some errors keep popping up, i have to manually go into the task manager and kill 2 .exe active files otherwise it wont uninstall, very strange indeed
Maybe it could be a usb port issue, but i have tried all 3 usb ports on my netbook.
Hi pabloh999,
I potentially have a fix for you. I experienced the same errors as you tried all you have and eventually found a fix - by accident!
Set to airplane mode on & then off. After this my connections & syncs were fine.
Let us know how you go.
pabloh999 said:
Yep! I sure have
The computer is just is not seeing my phone with the the activesync option, but it is seeing the phone with both the disk drive and internet sharing options.
When i try un-install wmdc some errors keep popping up, i have to manually go into the task manager and kill 2 .exe active files otherwise it wont uninstall, very strange indeed
Maybe it could be a usb port issue, but i have tried all 3 usb ports on my netbook.
Click to expand...
Click to collapse
Tried that and - nothing!
Its just not recognising my phone, its saying "device unplugged"
I even turned off the charging function when plugged into a pc, just in case that was draining too much juice from the usb port.
No problem solvers out there??
I am thinking now it could be a problem with the usb ports on my netbook.
On one of my million attempts i got a windows error message saying that i should use a high speed usb port, and it gave me a list of "high speed" usb ports on my computer.
I dont know how to use this information because it doesnt physically show which of my 3 usb ports is the "high speed one(s)"
I thought the three of them are the same?
I tried updating the usb drivers to no avail
Fu**ing pissin me off!
Sync with Win 7
Same problem here, Tried everything on the web and on XDA and still cant sync.
Is this a Microsoft Problem, Oh by the way dont agree with d3l1
Ican still sync with my old XP laptop, but my new Win 7 is crap... (Both are Asus machines)
Any pointers would be welome. Ta.
I need a little bit of help
I downloaded the samsung kies desktop app to connect to my phone (vibrant)
Only issue is that my phone will not connect and I can't quite figure out what the issue is
I connect my phone to the computer and my phone prompts me for my preferred method of connection (mass storage, media player, and samsung kies)
I choose mass storage because all I need to do is transfer a few files. This choice prompts samsung kies to open up. once it opens it begins too scan my device and determines that my phone is in the incorrect mode and that I need to reconnect in kies mode.
This had me in WTF mode so after my initial file transfer I wanted to try to get kies to work. I disconnected my phone and waited for a few seconds. I reconnected the phone and when prompted I choose the samsung kies option. Three odd thing is that the desktop program didn't even notice the phone neither did the computer.
Is there something I'm missing such as computer drivers ... Our do I need to update my kies desktop program
Sent from my futuristic phone
if you want to do anything in Kies, select Kies mode and back out to the home screen...you can access mass storage in Kies mode
Be careful. I have been complaining and warning people about how crappy Kies is for a while on this board.... and all I have gotten in return are complaints from fanboys who claim that it must have been me doing something wrong (even though I am completely stock and even did a factory reset).
If your phone won't connect to Kies, then the culprit is probably how your computer is seeing/misinterpreting the drivers.
Try installing Kies/Kies Mini on a new computer, and maybe even try installing the drivers for the phone before you install the Kies software.
At the end of the day.... Kies, the drivers and phone are full of bugs. The directions page (goo.gl/jiL4) even mentions that it is possible for the phone to get stuck in a loop if you have a lot of media on the phone (WTF, it is supposed to double as a media player), or for the driver to time out so that Kies won't see it (again, brilliant).
Make sure you try removing your SD card too. Good luck
ironlood said:
I need a little bit of help
I downloaded the samsung kies desktop app to connect to my phone (vibrant)
Only issue is that my phone will not connect and I can't quite figure out what the issue is
I connect my phone to the computer and my phone prompts me for my preferred method of connection (mass storage, media player, and samsung kies)
I choose mass storage because all I need to do is transfer a few files. This choice prompts samsung kies to open up. once it opens it begins too scan my device and determines that my phone is in the incorrect mode and that I need to reconnect in kies mode.
This had me in WTF mode so after my initial file transfer I wanted to try to get kies to work. I disconnected my phone and waited for a few seconds. I reconnected the phone and when prompted I choose the samsung kies option. Three odd thing is that the desktop program didn't even notice the phone neither did the computer.
Is there something I'm missing such as computer drivers ... Our do I need to update my kies desktop program
Sent from my futuristic phone
Click to expand...
Click to collapse
Thanks I'll try that and also take kies with a grain of salt
Sent from my futuristic phone
Sorry if this is been answered before or is a dump question.
Anyone tried this? Can help me a step by step instruction? I've no luck with this at all though I tried it like 30 over times!!
1. Install pc companion on your pc.
2. on the top left hand corner, select how to connect over wifi and follow instructions.
3.under usb connection mode, select media transfer mode.
4. phone and laptop will be paired under the same wifi network.
5. on your phone, under sony ericsson, connectivity, you will see your hostname of your laptop under the 'trusted devices for wireless media transfer'. select it and click connect.
6. once connected, go to pc companion and you will be able to transfer media or files using the mediago or file explorer features without usb cables.
hope its help...........
superlimau said:
1. Install pc companion on your pc.
2. on the top left hand corner, select how to connect over wifi and follow instructions.
3.under usb connection mode, select media transfer mode.
4. phone and laptop will be paired under the same wifi network.
5. on your phone, under sony ericsson, connectivity, you will see your hostname of your laptop under the 'trusted devices for wireless media transfer'. select it and click connect.
6. once connected, go to pc companion and you will be able to transfer media or files using the mediago or file explorer features without usb cables.
hope its help...........
Click to expand...
Click to collapse
Thanks for the quick reply.
I tried that and I managed to see my laptop hostname under the relevant place only once and when I click connect nothing happens. I tried to delete that and repair and now I cannot pair at all
Any solution? Is it really working for you?
superlimau said:
1. Install pc companion on your pc.
2. on the top left hand corner, select how to connect over wifi and follow instructions.
3.under usb connection mode, select media transfer mode.
4. phone and laptop will be paired under the same wifi network.
5. on your phone, under sony ericsson, connectivity, you will see your hostname of your laptop under the 'trusted devices for wireless media transfer'. select it and click connect.
6. once connected, go to pc companion and you will be able to transfer media or files using the mediago or file explorer features without usb cables.
hope its help...........
Click to expand...
Click to collapse
I have been trying to get that WIFI work but its dimmed.
I am on desktop but connected though WIFI, is there any hints for that?
Nimche, what OS are you running? My wifi was greyed out on my WinXP box but was fine on my Win 7 box. According to a pop up message when I tried on the WinXP box, MTM is only supported on Vista and up.
prathaban, I had the same problem. Try this. It worked for me ....although I'm having problems again and I haven't had time to trouble shoot.
On your phone "Forget" and trusted devices. Set your phone to MTM mode and plug in the phone to your computer via USB. Choose "Configure Device for Network Access". Follow the wizard. Keep the screen on your phone awake because you're going to be asked to pair your phone with your computer. When prompted pick "Pair". When you get the successfully configured screen on your computer close the wizard and unplug your phone. You should now see your computer name on your phone under the "Trusted Devices" screen. Click on it and select "Connect". In less than a minute your phone and computer should connect and appear in "My Computer" if you're using a PC. Once I get more time I'll try to mess around with it some more.
AdamUpNorth said:
Nimche, what OS are you running? My wifi was greyed out on my WinXP box but was fine on my Win 7 box. According to a pop up message when I tried on the WinXP box, MTM is only supported on Vista and up.
Click to expand...
Click to collapse
I am @ Win 7 X64 Ultimate. I uninstalled and re-installed and didn't work. I thought this is a nice feature to have to not working and there is nothing online that I could find about it...
I'm using Win7 64 too. Hmm...you know what. Try the method I mentioned above. I think it ignores PC Companion and just uses the Windows 7 MTM support. See if that works.
-Sent from my awesome Arc (LT15a)
AdamUpNorth said:
I'm using Win7 64 too. Hmm...you know what. Try the method I mentioned above. I think it ignores PC Companion and just uses the Windows 7 MTM support. See if that works.
-Sent from my awesome Arc (LT15a)
Click to expand...
Click to collapse
Thanks but your instruction is not followable. What do you mean on your phone "forget?"
Could you put it step by step? That would be nice.
Thanks
prathaban said:
Thanks for the quick reply.
I tried that and I managed to see my laptop hostname under the relevant place only once and when I click connect nothing happens. I tried to delete that and repair and now I cannot pair at all
Any solution? Is it really working for you?
Click to expand...
Click to collapse
Definitely work well. When you click connect, both devices must not be in sleep mode and connected to wifi. Take approx 2-3 mins to connect though.....
Sent from my SE Arc
Actually problem is that my PC can't find the MTB driver. I have uninstalled all USB and restart and tried again with no luck. SE doesn't provide the files anymore on their support section?
Ok, this is annoying. I had this working. And now for the life of me I can't getting going. I'm having the driver issue too.
After spending hours with this, I couldn't solve it and gave-up.
Wow! I thought I'm the only one who is stuck with the issue, but seems like more and more people are having the issue?
Interesting! Hopefully someone can show some light on this!!
Yes, same problem. arc connected and driver was installed...after al long time, driver error!
same thing here...after installing the phone the driver was unsuccessfully updated so cannot connect...hopefully this will be fixed soon...hate it when things that are advertised do not work properly...
Do we have to look for he MTP driver? I was reading SE Support forum and then they support dude was asking a user if he or she has altered the FW, like rooting or unlocking bootloader? I did a clean install without root and it wasn't fixed...''
Even if you have done any of the above, you should still be able to use your phone with no problem. This seems to be a basic function of a phone why would it be taken away from you?