Database Users

Updating to Mango - Issues

Hi Guys,
This morning I was happy to see that my phone had pending updates and thought to myself: Gee Mango is Here!
However as I am trying to update my phone via Zune, I constantly get the following Error:
"Update Error
There was an error while trying to update your device with the latest software. Please try again.
The software mode reported by your phone isn't correct.
To see if there's more information about this error, click Web Help.
Error Code
801812C1"
Now I've tried the various other Mango update methods around the XDA forums but all gave me the same error as above.
I've searched in here but didnt find anything regarding this issue in DVP forums and could not find anything about this error code on Google that occurred with recent updates. (it's similar to a previously documented error on the Samsung 7 where the phone would reboot repeatedly in step 6 of the update process. The fix for that according to a post in the MS forums was to "wait and try again another day".)
Heck I've even done a factory reset on the phone and just tried to update fresh but no go either...
I was just wondering if anyone had any ideas? Thanks in advance for any assistance!
Additional FYI:
Carrier: T-Mobile-Unlocked
And I've just uninstalled/reinstalled Zune to run update again and still no go...
Edit: Just did a CLEAN install of Zune 4.7 on a factory reset unit and now I get "Device driver installation failed" windows error message during Step 6 of the Update process...

[Q] cant update to 4.3

Hey.
I got a notification to update my device this morning so I connected it to WiFi and let it download.
It was very slow for some reason and at about half of the download I had to go, I left the WiFi range and it stopped the download with a message something like that "cant connect to the server please try again", so i tried again and it said that I have the latest update already installed.
Then i tried with KIES, it found a firmware update but failed to actually start the update after the download.
so now i have 4.2.2 and OTA says that the latest update already installed.
I have tried to clear cache, delete all in google service framwork, revert updates for all google stuff, nothing so far
Last thing i want now is to flash it, can I do something to fix this?
The device is Galaxy S4 GT-I9500, stock rom not rooted
Thanks for your time

Same here my friend, I hope someone can give any advice on this.

[Q] Error while trying to update firmware via Kies

Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance

OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?

Meyhemg said:
Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance
Click to expand...
Click to collapse
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it

erikasnoske said:
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
Click to expand...
Click to collapse
I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?

KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks

managed to update gt-s5830 firmware from 2.2.1 to 2.3.3
AhmedAther said:
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
Click to expand...
Click to collapse
After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3
hope this helps

if anyone has any issues with updating your mobile on kies, ensure your anti virus is off and you run the program as an administrator...it gave me hell on earth for hours.
used kies on windows 7
hope this helps

[Q] problem with device

I know this isnt the right place for this thread, but i lost my other login credentials and had to start fresh, so Im posting here....
Device: SM-T230NU
Problem: I used a website outside of XDA to root my device. I followed the instructions precisely too, I than unplugged the device hoping that replugging and restarting odin would fix the problem i have/had as displayed by the picture. I than tried rebooting the device, and got this error message: Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Well I downloaded Kies 3, and much to my surpise I got an error message about the samsung galaxy tab 4 7.0 not being supported by Kies 3. I am now downloading Kies 2.6, so I can atleast get this device booting normally.

If you knew this was not the place to post, why did you post a question here? A play by play of your device root is not of much interest to anyone! I hope you got it fixed up anyway!

It's been fixed. I found an alternate DL site that had Odin in the package..I used ODIN to run cf_auto_root which created that firmware upgrade issue...I had to Odin firmware from the links I found on these forums...it's rooted now though

[Q] T-Mobile Lollipop update failed

I've tried installing the latest update three times, but it keeps failing (it failed at 25% installation the first try and 30% the second try, and 25% on the third). The phone boots up normally and has the message "Failed to update software. Update failed. Your device will recover the original configuration". Has anyone else encountered this, or know how to fix this?

dts924s said:
I've tried installing the latest update three times, but it keeps failing (it failed at 25% installation the first try and 30% the second try, and 25% on the third). The phone boots up normally and has the message "Failed to update software. Update failed. Your device will recover the original configuration". Has anyone else encountered this, or know how to fix this?
Click to expand...
Click to collapse
I am manually downloading the firmware right now and will report back. I will also be mirroring the 5.0 firmware for everyone so we have more channels to download it from

androidfilesharing said:
I am manually downloading the firmware right now and will report back. I will also be mirroring the 5.0 firmware for everyone so we have more channels to download it from
Click to expand...
Click to collapse
I am having the same issue.. Have tried once so far and it failed. On the Galaxy Note III. I will try to see if I can install it manually as well and update this post.
Thank you

Used the Samsung Kies app and updated via my laptop and usb cable. Took a long time but it was successful. Now I am hoping to get writable access to my SD card.. fingers crossed.