Related
Hi all. So I bought my Nexus One near the end of June, but shortly after that, I decided to return the phone to get a refund as it's defective. I called them and they sent me a shipping label, but at that time I was not in town so I wasn't able to ship the phone back with the first shipping label. Then I called them, they sent me another one and this time I sent it back( bought another used one afterward).
It has been more than 1 month since I sent my phone back to HTC. But I still haven't received any refund, nor have they contacted me. So I've been calling them for more than 2 weeks, inquiring this issue and it has been escalated 3 times already to their escalation department. The representatives told me they were still waiting for the respond from them. But so far I still haven't got any respond from them after the 2 weeks.
Since it has been too long to a ridiculous level, I'm thinking to contact my bank to initiate a chargeback. Any suggestions, guys?
Charge back isn't a bad idea. My experience with the escalation department is that they are slow and always require at least 2 additional calls.
Sent from my Nexus One using XDA App
hbkmog said:
Hi all. So I bought my Nexus One near the end of June, but shortly after that, I decided to return the phone to get a refund as it's defective. I called them and they sent me a shipping label, but at that time I was not in town so I wasn't able to ship the phone back with the first shipping label. Then I called them, they sent me another one and this time I sent it back( bought another used one afterward).
It has been more than 1 month since I sent my phone back to HTC. But I still haven't received any refund, nor have they contacted me. So I've been calling them for more than 2 weeks, inquiring this issue and it has been escalated 3 times already to their escalation department. The representatives told me they were still waiting for the respond from them. But so far I still haven't got any respond from them after the 2 weeks.
Since it has been too long to a ridiculous level, I'm thinking to contact my bank to initiate a chargeback. Any suggestions, guys?
Click to expand...
Click to collapse
HTC's customer service is nice, but their warehouse is horrible.
Next time you call them, ask to speak to a supervisor directly. Make sure you let him/her contact you frequently about your issue, and make sure you write down his/her name for future reference.
Yeah, I have been contacting them for more than 2 weeks. Actually it's the 3rd time they report to the escalation center. I'm very unhappy with their lousy effeciency. Reps are nice and kind, but there's nothing they can do. And they don't have a number or email so that I can't contact the repair/refund/warehouse directly.
So far since I returned my phone in mid July, I still haven't got my $600 back.
Keeps calling, keeps escalating, keep bugging them if you can wait. If you can't wait, need the money or have just had enough initiate a chargeback and forget about it.
Ugh, good luck. As a CSR with a completely different company that works with electronics, it always seems as warehouses are as slow as molasses. I agree with kam187. Do what you need to do man.
Chargeback. This is why it exists.
Okay. I will call them tomorrow for the last time. If they still can't get things right. I will start the chargeback process. I've never done it before, so hopefully it will go smoothly.
Hi,
I’m a very well kept Nexus One owner. Had a problem with my power button recently (power button would occasionally not work until it almost never worked) and I called US HTC customer service to ask for a repair. I’m in warranty period of course (as the phone was just introduced this beginning of the year). So I thought that it’ll go quite smoothly. But HTC made the repair an impossible mission.
I first opened a call on Sept 5 for a repair (I asked specifically not replacement, because I wanted to keep my AMOLED screen, and I repeated this request several time) but it was wrongly opened as replacement. I called them and told them about the mistake, asked to covert the call to be a repair. It’s not so easy with HTC because they have to close the replacement call first and open a new call for repair. Since it was Sunday, they couldn’t cancel a call they opened by mistake just 15 minutes before, it appears that on Sunday they don’t have the authority to close/convert calls or to open new ones if one already exists....
I had to call them again on Monday the 6th and open a repair call. Then I've sent them the phone. It arrived to you on Sept 13th. HTC notified me by mail that there's a quote waiting for me (although the product is in warranty) I asked, using your on-line form that they'll get back to me with clarification regarding the quote. Here’s starts the problem - That didn't happen so far. On the next day, the 14th, I call them and they told me that the case is cracked that's why HTC issued me a quote. It surprised me because the phone was sent to HTC repair center in mint external condition and I asked to get pictures of the cracked case. HTC call center first promised to sent it within two hours. After not receiving pictures within two hours I called again and then I was notified by that actually the pictures will arrive up to 48 hours. Since I didn't get them by the 16th. I called again and this time HTC call center agent said the pictures will arrive within 72 hours since I requested them. I also ask to speak with a supervisor that apologies that I previously promised to get the pictures within 48 Hours (supposed to be on the 16th) and promised to me to get the pictures by the the 17th end of day. It didn't happen. I called again on the next Monday the 20th and a HTC call center supervisor claimed that the 72 hours has not yet passed! And I should wait more additional days to get the answer. At that point I told them that I expect them to repair the phone free of charge and they filed yet another escalation for that (to be answer within the regular 72 business hours...)
Today is the 24th - No pictures have been received and no answers to any of the escalations. Maybe the 72 business hours are counted using a special HTC clock that is stuck.
I’ve them again today, as they never contact you by phone. The most they can do is send a mail with apologies saying the case is being check and I’ll get response within the next 72 business hours. Ridiculous! Anyway today, after waiting for 30 minutes to talk with a supervisor - I got the exact same answer - they’ll escalate it and return to me within 72 business hours. I told them that I already got this answer and as of now, after being escalated for 4 times and after who knows how many “72 business hours” passed already. I don’t believe that I’ll get an answer from them and asked to speak with somebody in the repair center. The call center supervisors are completely useless: they cannot promise anything, they cannot answer any definitive answer, they cannot contact HTC repair center or their HQ. They just apologies and return themselves endlessly and pointlessly.
HTC repair is a nightmare. I think people should be aware that they have horrible customer service process, repair and call center. I definitly warn everybody that wants to buy an HTC - They just not deliver when you need their repair service
Anyone here with advices I’ll be glad to hear...
Thanks,
I too had horrible custome service. My battery was having problems and wouldnt hold a charge. They told me it would be there in five business day. Long story short it took 1 month. F htc. I hope to god nothing else happens to my phone.
I always have amazing encounters with htc
Sent from my Nexus One using XDA App
I called them on Monday for a warranty replacement and it's Friday and they still haven't sent it. They were supposed to have it sent by the end of the second business day. They gave me an escalation, too. We'll see how long this actually takes.
Bah nothing. Try this.
In Australia, through company called Expert Infotech
Sent phone in for repair, was told 2-4 weeks. So 4 weeks later, nothing. So I call them to find out what's happening. They tell me the main board needs replacing and it will be another 3 weeks. So 3 weeks later still nothing. So I ring again. They then tell me, they can't find a problem and have hard reset it and is ready to be sent back to me, after I pay them an additional $20 for shipping. I say I was told the main board was getting replaced, they say no that was mistake and some other repair. So 7 weeks and all they did was a hard reset (which I obviously tried before sending in for repair) AND I had to pay to get my most likely still broken phone back (haven't received yet)
I would not recommend dealing with this company
Phone is a Motorola Milestone btw, not my N1 thankfully
Rellikzephyr
Sent from my Nexus One using Tapatalk
I am really sorry to hear about your bad experience. I was very close yesterday to posting a thread PRAISING HTC for the awesome service I got when called them for a swap. My power button went out and they were EXTREMELY helpful. Even told them I bought the phone used and needed to update the owner info. Hoping my phone will be at my door tomorrow when I get home.
I, too, have had HORRIBLE experiences with HTC repair center. Not once, but TWICE. Once with my TP2 and next with my Nexus. It is a nightmare to deal with them. Honestly. I hope nothing ever goes wrong with my phone again. I have it wrapped in bubble wrap so it won't break. lol
Just venting.
When I ordered the VZW developer edition I also ordered a case.
When the order arrived I did not receive the case I received a headphone headband. Even the packing slip said this.
I called in and after 30 minutes on hold and 3 different reroutes I was told the case was out of stock so I asked for my money back. "That can't be done until Monday" they said:
Monday last week "45 minutes on hold, 4 reroutes and finally I get someone. Repeatedly I tell them I cannot return the case because I do not have it. 60 minutes later I get an email for return instructions for my case.
I call again 25 minutes on hold, 3 reroutes. I try to explain over and over again that I want my money back. Finally they agree.
7 days later I do not have my money back. I call again, 3 disconnects after holding 75 minutes on hold and 4 reroutes. Again the same story. They person seemed to get quite annoyed because I was expressing annoyance at the process. He promised I would receive an email confirming in 1 hours.
4 hours later and I have nothing.
:crying:
I'm on hold now to exchange my dev edition. For Some Reason i cant unlock the bootolaader
yes reps appeared to be very stupid when i called. 3rd time was the charm. try not to speak with woman there
Durkbeef said:
I'm on hold now to exchange my dev edition. For Some Reason i cant unlock the bootolaader
Click to expand...
Click to collapse
Were you able to request the code from Moto's web site?
Well it's now 6 hours and I called back, of course I have been on hold for 35 minutes listening to the same message over and over and over and over and over again.
homemadehitshow said:
Well it's now 6 hours and I called back, of course I have been on hold for 35 minutes listening to the same message over and over and over and over and over again.
Click to expand...
Click to collapse
After my experiences with this last 6 weeks.. YIKES! All I can say is GOOD LUCK!!!
Well I just had a tough time with their services as well. I just bought the Dev edition and it randomly reboots through out the day. I talked to them last week and they had me do a factory reset. Well it still reboots at random. Yesterday it locked up where I couldn't do anything with it for a few hours. I figured something must have drained the battery. After a few hours it finally powered back on and showed that battery at 83%. I have spent 1 and half on the phone today with them and a 1 and half last week troubleshooting this phone. I asked if I could return this unit and they send me another unit but would not. They will not give me the cyber monday sale price on it, but did offer to give me the standard Moto x for 150 off after they receive this one back. I tried explaining that I can't go a without a phone as my job requires after hours support. She suggested I find an old phone. I have to send this phone in and have it repaired by them. So I'll be out a phone for a week. They don't care.
Have you tried chatting live with a representative?
If you go to the link below, and click on 'Chat Live' - I was able to connect with someone in under a minute and they were pretty helpful with their information:
https://motorola-global-portal.custhelp.com/app/mcp/service/p/30,6720,8696//#/service
Just another avenue to try. Let me know how it goes
I did live chat with them last Friday and waited in queue for that for nearly an hour (with only 13 people ahead of me..) only to be told they couldn't help me on chat, I had to call their hotline.
I called that on my drive home work and was on hold for about 35 minutes before I talked to someone who told me I called the wrong number. He asked what number I called, and I gave it to him, and he said that was the right number, and he didn't know why I got routed to him. He transferred me and after about 20 more minutes, I got disconnected. I called back and was on hold until their support center closed at 7pm.
Calling back tonight on my drive home to see if I have any better luck.
Thankfully, I haven't had any problems with my actual device, but yes, their CS centers are a nightmare. I called in to find out why my device hadn't shipped yet (I knew it was probably because of the storm, but I wanted to hear if it was even actually ready to be shipped, or was still being assembled) because chat said they could not check that kind of thing. The guy on the phone was obviously just reading canned responses off of a script, and wouldn't just directly answer a question. I had to ask at least three times for him to just say, "Yes, that is correct," and confirm an assumption about my order.
My only "problem" was a case that was damaged when it arrived. Their chat acted like they were doing me a huge, big favor by sending me a replacement free of charge. Hey, it's not my fault that it was either a) sent out damaged or b) damaged in transit. Shipping claims are the responsibility of the shipper. Don't tell your customer that they're a "valued customer" but that you're going to make a big concession and offer to replace defective merchandise on a "one time only basis".
I bought a Moto G on 11/26, but changed my my mind later in the day. Unfortunately i wasn't able to cancel the order. I then ordered a Moto X which BTW I love. I then got a call from a supervisor who said she cancelled the G. So I received my X about 12/12. The next day I see my Fed Ex guy walking up to my door with the G that was supposedly cancelled. I refused delivery and sent it back to Motorola who received it 2 days ago, (Federal Express conformation). I just spent 45 minutes on the phone trying to find out about my refund. I was told even though they confirm receiving the phone back from me they have to open up an investigation on the issues which could take 10 days and then they would send it to a supervisor to authorize a refund! All I can say is WOW! Love the phone ...hate the service!
My biggest complaint with their "customer care" is that you can get 5 unique answers from 5 individuals, and then talk to them three days later and get 5 more unique answers from the same people. It would seem like there's no consistency or shared information between their departments, which is hugely frustrating, as you typically have to chat, then call, then be transferred, transferred again, and then promised a call back, etc. to get your answer. A chat rep should be able to tell me the status of my order the same as a call center rep. It should all be in a synchronized ERP system, not 8 different individual systems - this is Motorla (+ Google), they really should have the resources to do this.
Yep.
My last call ended with them saying they had finally got to the bottom of this and a refund would be issued. The next day I got the case in the mail Now the really weird part is that it turns out I really like the case so I'm just going to keep it.
They are truly hopeless. I hate that they make you take ages explaining a problem only to tell you someone else needs to deal with it. Then the same thing happens with the next person.
tonyguy2000 said:
I bought a Moto G on 11/26, but changed my my mind later in the day. Unfortunately i wasn't able to cancel the order. I then ordered a Moto X which BTW I love. I then got a call from a supervisor who said she cancelled the G. So I received my X about 12/12. The next day I see my Fed Ex guy walking up to my door with the G that was supposedly cancelled. I refused delivery and sent it back to Motorola who received it 2 days ago, (Federal Express conformation). I just spent 45 minutes on the phone trying to find out about my refund. I was told even though they confirm receiving the phone back from me they have to open up an investigation on the issues which could take 10 days and then they would send it to a supervisor to authorize a refund! All I can say is WOW! Love the phone ...hate the service!
Click to expand...
Click to collapse
I'll give them 10 days to process my refund then I'll just call my credit card company. They truly are a mess in customer service!
laur3n.newm4n said:
My biggest complaint with their "customer care" is that you can get 5 unique answers from 5 individuals, and then talk to them three days later and get 5 more unique answers from the same people. It would seem like there's no consistency or shared information between their departments, which is hugely frustrating, as you typically have to chat, then call, then be transferred, transferred again, and then promised a call back, etc. to get your answer. A chat rep should be able to tell me the status of my order the same as a call center rep. It should all be in a synchronized ERP system, not 8 different individual systems - this is Motorla (+ Google), they really should have the resources to do this.
Click to expand...
Click to collapse
This is 100% true and it annoys me to no end. The funny thing is, I now have 3 pairs of free earphones from them that they don't want back.
nforeses These
Their customer service is awful. I tried for weeks to cancel a phone order and they simply kept saying "it's shipping tomorrow." Now I have an extra dev edition phone. Argh. Thinking of putting it on swappa instead of the hassle of mailing it back (or worse speaking with their CSRs).
BTW...when does the verification nonsense go away for users? I can never read those captcha things... it's like looking at those boats in dots posters.
To update on my post from earlier in this thread: http://forum.xda-developers.com/showpost.php?p=48552145&postcount=9
I did get through to them (after another HOUR on hold) and was routed to the wrong department (again, twice), before finally being directed to someone who could "help". She explained that she would email me a ticket number and requested copies of the charge discrepancies. I was billed more than they stated I would be for my Moto X, so I was asking for clarification on the difference in the confirmation email and what was charged to my account.
I sent the requested screen shots showing the differences and never heard back. It will have been a week tomorrow, and I'll be following up then.
Well, I got an email back from them just now and they offered me either a $25 Play Store credit or a pair of SOL Republic Jax headphones in a color of my choice (the ones they have on their website under Accessories). I've never used that brand, but a coworker said they make good headphones. They're MSRP is $39.99 (which is more than $25), and I rarely buy things on the Play Store (maybe 3-4 purchases in the 5+ years I've been using Android), so I went for the headphones.
Glad they made it right. And the discrepancy on my charge was only like $8.
There seems to be two customer supports...Motorola support and Moto X support link on the email of the order. Motorola seems to be out sourced to India and Moto X in the states.
The best for us was the app in the phone Moto Care...its busy now with the holiday but normally about 1 or 2 in queue.
Sorry to hear about your troubles. My experience has been great so far!
I RMA'd my D800 for having a bad screen to US support in TX. The original issue is described in this thread:
http://forum.xda-developers.com/lg-g2/help/help-unresponsive-band-screen-d800-t3105309
They sent me an email with their repair report saying there was a charge of $75-190 because manufacture date indicates out of warranty. I replied to that email with my proof of purchase showing I bought it four months ago.
I never heard back. I called them. They did not have that email with my POP. They were confused that I was calling from my work number. Well, they had my cell phone, how else am I going to call them? They send me a link to upload my POP. It doesn't take .doc format. I convert my POP to a .jpg and attach it. I get no email reply.
I call again. Support says they got my POP, repair will be covered under warranty, and they will send it when done. I ask why my status on the repair had not been be updated. She said it takes a day sometimes to update it. OK, so I think I am good. I wait another two days, finally status gets updated from 'Awaiting Payment' or something to 'RA closed, Unit shipped back to customer'. I am nervous because that could mean they thought I never replied to them and they are shipping back without repairing. Or, it could mean they repaired it and are shipping it back. I hoped for the latter.
I got one FedEx notice that the box had shipped. I get an email a day later from LG that no repair was done because it is out of warranty and the customer did not want to pay.
So they made so many mistakes and I have been without a phone for a week now. My only concern was that since I bought i on eBay it might be an issue. But the second tech said my POP was accepted and the repair would be done under warranty on the phone.
So much miscommunication there. It seemed the phone tech support would just tell you what you wanted to hear even though they do not really know what is going on.
It is too late now but I am going to call them tomorrow and talk to a manager if I have to. I will get angry with them if I have to. I will have to now refuse the shipment, have it shipped back to them, and have them do the repair. They could give me an issue if they don't think the eBay retailer is authorized, even though it was a new phone.
What a pain.
Just went through an infuriating call with LG where they told me the POP is invalid which is why they shipped my phone back unrepairable. I asked to speak to a supervisor numerous times and they would not connect me. They spent literally 10 minutes of repeating the same thing over and over. She did everything in her power not to connect me to a supervisor and eventually hung up on me.
I wanted to explain to the supervisor that the last support person I spoke to told me the phone was under warranty and would be repaired for free. Then they ship the phone back not repaired and without warning me.
So I called back again after the 10 minute call and after trying to file a BBB complaint. The new support person I get is more helpful, tells me I can reopen another support ticket and that the problem probably was because the POP I provided did not have the IMIE, model and date of purchase clearly written on it. It did have all those things except the IMIE but I guess it wasn't enough for them.
So now I have to open another ticket, ship it back again, and hope they accept my POP. Sigh.
The LG repair center and call center handling the repairs are completely separate.
Buyer beware.
So they ship it back to me unrepaired with a new big scratch on the back that was not there when I sent it and a phone that does not turn on at all now.
I already filed a complaint with the Better Business Bureau.
Hi , I noticed now that Huawei is concerned about the bootloop of death , and slowly taking action by allowing some of us to send in our phone and getting it repaired/Replace via " Them " emailing us the UPS RMA Label. I have read in multiple thread regarding the RMA not being emailed on a timely manner or you have not received the email at all. Lets just make this thread specific to UPS RMA STATUS for repaired/replaced 6P and how long the process it took to get the replacement phone.. We need to see if they will follow through. This page , we should log in how many people who were given the RMA email and is waiting to have their phone repaired/replaced. Just put your info of what status you are now in , given from the first day that they authorized saying the UPS RMA email will be sent.
I will start with mine.
Agent: a guy name Alexis
04/20/17 : Were told that I will get the UPS RMA Label within 48 hours
04/26/17 : RMA Label not received so I called and waited 1:15:00 minutes before i got connected to a live person , and got disconnected. Called back again and waited 45 minutes before I was talking to a live person. The same person who i dealt with on 04/20/17 assured me that I will receive the LABEL in a few days
04/28/17 : UPS RMA Label has not been received still. I will wait till Monday to call them back again.
05/03/17 : Got in contact with support via chat late evening.
05/04/17 RMA Label received
Gee I wonder who it took to get it noticed there just trying to keep their name from getting tainted but there customer service sucks from what I've read all the issues people have had from phone's going crazy with no explanation and no rma
Sent from my Nexus 6P using Tapatalk
I contacted Huawei 4-24-17 after checking the status of the Nexus 6p manufacture warranty. Phone unusable due to the BLOD. Called Huawei customer support and finally got connected after waiting for a collective time of about 2 1/2 hours throughout the day. The agent said my warranty was good until 5-1-17 so I would be mailed or emailed the RMA instructions with label. Still waiting for something to show up. People smoking bath salts are more efficient and less sketchy than Huawei.
I have contacted them 8 times. I'm convinced they are playing a game and trying to get me to just forget about it. I've been lied to 8 times about receiving a label. I'm just going to keep chatting away with them. Last night I got the same guy I had the previous night. I copied pasted the chat transcript and said 'Here this is what you said last night'. Of course, I am now supposed to receive the label today. Again. I would ask them for the address and tell them I will just pay to ship it myself. But I'm sure they would just deny ever receiving it.
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
I should add that they did send me one email that was supposed to be a label, but it was blank. This was probably on purpose and meant to tide me over for a while. I will play their game for as long as they want. This is BS.
Hello,
For those living in the US, check this post: https://forum.xda-developers.com/showpost.php?p=72082199&postcount=446
Send this guy a message and sue them as well... Looks like they'll only understand this way!
Good luck...
5.1 said:
Hello,
For those living in the US, check this post: https://forum.xda-developers.com/showpost.php?p=72082199&postcount=446
Send this guy a message and sue them as well... Looks like they'll only understand this way!
Good luck...
Click to expand...
Click to collapse
You guys think your story is bad you have no idea lol....On Monday when I type up my story for chimicles I will post here as well. They are stringing you along on purpose. They are 100% TRYING to drag there feet.
Just a quick update on my journey:
Decided to get a hold of Huawei via chat support this time, one week to the day from my original RMA ticket. I spoke to a gentleman who seemed competent and eager to serve the customer so he looked into my ticket and said they were waiting for the pics of the phone to be sent. Knowing that would come but never officially receiving the RMA process email, he resent me the email with full instructions included and offered to wait for me to send a reply email to confirm my address and also make sure it would be escalated. He did, I got the email with FULL instructions, not just what to do with erasing data and sending accessories, etc. He then "GUARANTEED" me that I would receive the shipping label within 24 hours and apologized profusely. Well, this morning was day 2 and still nothing. I again decided to use chat because I like being able to send the transcript of the conversation to my email for proof. This lady was also extremely competent and tenacious. She took about 15 minutes to get a hold of the department which issues the RMA labels and finally got it sent to me. The phone has been shipped via UPS finally. Just letting others know what to expect through this debacle.
How do you guys buy your phone maybe that's the issue I bought mine from Google's website.
Sent from my Nexus 6P using Tapatalk
tapeworm4602 said:
Just a quick update on my journey:
Decided to get a hold of Huawei via chat support this time, one week to the day from my original RMA ticket. I spoke to a gentleman who seemed competent and eager to serve the customer so he looked into my ticket and said they were waiting for the pics of the phone to be sent. Knowing that would come but never officially receiving the RMA process email, he resent me the email with full instructions included and offered to wait for me to send a reply email to confirm my address and also make sure it would be escalated. He did, I got the email with FULL instructions, not just what to do with erasing data and sending accessories, etc. He then "GUARANTEED" me that I would receive the shipping label within 24 hours and apologized profusely. Well, this morning was day 2 and still nothing. I again decided to use chat because I like being able to send the transcript of the conversation to my email for proof. This lady was also extremely competent and tenacious. She took about 15 minutes to get a hold of the department which issues the RMA labels and finally got it sent to me. The phone has been shipped via UPS finally. Just letting others know what to expect through this debacle.
Click to expand...
Click to collapse
How do you " Chat " with them ? Is it an app on the phone or on the computer ? It's been two weeks for me now and no LABEL.
I contacted Huawei as well its going on 50 hours and no RMA Label by email. I've contacted them twice now once via phone call for the original claim and via chat today. Still waiting to be sent a shipping label.........
Day 1: Reported my RMA Day 2: No label so I had to call back and ensure they had my email address right (which they didn't) in order to get my shipping label. Sent the phone out the same day and received an email that they got it 2 days later. Week 2: I'm on a trip to New York for a week. Week 3: I get back from my trip and still no phone so I called Huawei to get an update. The Rep says there are no technician notes on the repair of my phone. WTF to that.... After multiple calls over the course of the fourth week, the last rep I talked to said I should have an update next week. This past Monday I got a UPS noticed saying my phone would arrive the next morning, which it finally did.
FAIR WARNING: Be prepared to wait a long time. I had to wait 4 weeks to get my device back.......4 WEEKS when I was told it would take 2 weeks and got talked around in circle until I yelled at the last rep I talked to and he escalated my issue. I would suggest getting a temp phone to use while you wait. (I got a Moto G4 Play from Best Buy to use with my T-Mobile SIM). I just got my phone back yesterday and to my surprise its a new (or looks like new) 128GB model (previously had a 64GB model). So I guess that makes it worth the wait? Maybe?
Shipping label
It took me over a week to get the shipping label after making several calls, being on hold for 30 min or more, I just think they are playing games with us. This process is a joke. I already sent my phone in to get repaired for them to only ship it back to me the very next day thrown in a half empty UPS box un repaired with no reason as to why it was not repaired.
510jungleboy said:
Hi , I noticed now that Huawei is concerned about the bootloop of death , and slowly taking action by allowing some of us to send in our phone and getting it repaired/Replace via " Them " emailing us the UPS RMA Label. I have read in multiple thread regarding the RMA not being emailed on a timely manner or you have not received the email at all. Lets just make this thread specific to UPS RMA STATUS for repaired/replaced 6P and how long the process it took to get the replacement phone.. We need to see if they will follow through. This page , we should log in how many people who were given the RMA email and is waiting to have their phone repaired/replaced. Just put your info of what status you are now in , given from the first day that they authorized saying the UPS RMA email will be sent.
I will start with mine.
Agent: a guy name Alexis
04/20/17 : Were told that I will get the UPS RMA Label within 48 hours
04/26/17 : RMA Label not received so I called and waited 1:15:00 minutes before i got connected to a live person , and got disconnected. Called back again and waited 45 minutes before I was talking to a live person. The same person who i dealt with on 04/20/17 assured me that I will receive the LABEL in a few days
04/28/17 : UPS RMA Label has not been received still. I will wait till Monday to call them back again.
Click to expand...
Click to collapse
510jungleboy said:
How do you " Chat " with them ? Is it an app on the phone or on the computer ? It's been two weeks for me now and no LABEL.
Click to expand...
Click to collapse
http://consumer.huawei.com/us/support/index.htm scroll to the bottom of the page and look at "Connect with Huawei"
5.1 said:
Hello,
For those living in the US, check this post: https://forum.xda-developers.com/showpost.php?p=72082199&postcount=446
Send this guy a message and sue them as well... Looks like they'll only understand this way!
Good luck...
Click to expand...
Click to collapse
and for how live outside usa what can i do ?
leroilion02 said:
and for how live outside usa what can i do ?
Click to expand...
Click to collapse
Contact some lawyers in your area, link them to the current lawsuit and see if they want to sue Huawei/Google...
Where do you come from?
Cheers...
Beyond the seemingly blatant, almost grinding halt from Huawei to process this informal recall, I would guess the repairs are backlogged in queue due to the amount of successful claims.
tapeworm4602 said:
http://consumer.huawei.com/us/support/index.htm scroll to the bottom of the page and look at "Connect with Huawei"
Click to expand...
Click to collapse
Thank you. I got in touch via chat and the UPS Label was received this today. I should have used the chat a long time ago.
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Sent from my Nexus 6P using Tapatalk