Database Users

Sprint's 4G outage in the New York area, at least

My cellphone's internet stopped working. I had the 4G status icon and 4 great bars, but the browser, twitter, market, still would not work. After pulling out the battery several times, playing with the settings, etc. I turned 4G off and then all of a sudden the cell worked on 3G.
I showed up at the Sprint store and they told me "....hmmm, you know, the satellites,... you know.... are not working...... mine doesn't work neither...." (sic) It was true. The salesperson's EVO wasn't working either.
OK. they showed me a terminal screen stating that 4G was not working as expected, they were preforming tests.
The problem is that for about an hour I thought my phone had gone bad, until it occurred to me that I should turn 4G off. Then it worked, slow, but it worked. (to tell you the truth, I even went back to factory settings).
I told them that out of courtesy, they should send affected costumers a SMS or email advising about the 4G outage.

I noticed the same thing. Didn't realize it was because of an outage though. What's weird is that 4g service worked great via the hotspot. Just not on the handset. Weird, right?

I don't know what you are talking about....I'm in NYC and 4g is working fine for me ....I am using it right now.
I am on cm7 but that shouldn't make a difference.

liamaa said:
I noticed the same thing. Didn't realize it was because of an outage though. What's weird is that 4g service worked great via the hotspot. Just not on the handset. Weird, right?
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yes, that's what I mean. You get the 4G icon and you think everything is fine. But it works only partially, so it's hard to realize that you need to disable 4G in order to get the internet working...

liamaa said:
I noticed the same thing. Didn't realize it was because of an outage though. What's weird is that 4g service worked great via the hotspot. Just not on the handset. Weird, right?
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It worked for me again for 30 minutes then the internet (browser) wouldn't work again, so I disabled 4G again. It wasn't working for any of the guys at the Sprint store. So it must be on and off. I also asked them when was this outage going away, they couldn't answer. they just told me if I go to another tower (area) it might work.

It wouldn't turn on for me today around 4. I needed it to refresh my twitter faster so I can get free UFC tix from Dana lol but I didn't get crap
Sent from my PC36100 using XDA App

Same here- I work in midtown (east 50s); for the past couple of days, 4G has been intermittent at best (for me, whether on the handset, via wireless tether or via easytether)- but today, it just went out altogether. shows as connected and getting 2 or even 3 bars, but it won't connect to email, browser etc. when using the speednet app, I usually get time outs (999ms ping), but occasionally will go thru and get about 2 down/1 up (vs 5-7 down when working).
I guess I'd be a lot more pissed off about it if I hadn't picked up a Thunderbolt this morning... as much as I like Sprint and my Evo, that damn LTE has got some serious speed to it.

doublehoya said:
Same here- I work in midtown (east 50s); for the past couple of days, 4G has been intermittent at best (for me, whether on the handset, via wireless tether or via easytether)- but today, it just went out altogether. shows as connected and getting 2 or even 3 bars, but it won't connect to email, browser etc. when using the speednet app, I usually get time outs (999ms ping), but occasionally will go thru and get about 2 down/1 up (vs 5-7 down when working).
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Same here at 30 Rock.

And in Seattle
Sent from my swype-a-myn-a-calkytalky googly super premium deluxe astounda phone

noticing the same issues in Chicago. Have been intermittent the past two days, and I can't even connect to 4G today.

4G is currently working in Inwood (Manhattan) but it wasn't this morning. ....
Rhis morning I had the 4G icon with 4 bars, but the internet would not work.

gadgetluva said:
noticing the same issues in Chicago. Have been intermittent the past two days, and I can't even connect to 4G today.
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I was having the same issue in Chicago this morning. Seems to be working as of about 15 mins ago though.

I've been having problems in downtown Columbus, OH for about 12 hours now. Couldn't connect to it last night to update my Facebook (I was at a hockey game). My GPS still worked though, as I'm an avid Foursquare user.
Hope Sprint gets this fixed soon, if I wanted only 3g I'd have stuck with one of the Desire Z roms

Ok now I'm getting the 4g issues. I'm in S.I. and my 4g works but speeds have dropped from close to 1mbps to 200-300kbps....

Did anyone's 4g get fixed in NYC? ....mine is still really slow...its actually just as fast as my horrible 3g speeds

Still having horrible 4g in NYC ...I did a chat support with Sprint ....they told me to do a profile update ....which did not help....then the Rep said they sent some provisioning over the air to my phone which did not help either.....is anyone else still having slow 4g in NYC or is it just me???

NYC reception in general
So all this talk about a AT&T taking over of Tmobile has brought me to Sprint as my new carrier. Ill be picking up the EVO 4G. Can anyone tell me how there reception is in and around the city "NYC/Queens"? In general is there good 4G reception.
Thanks.

I've never had good 4g here in Canarsie, Brooklyn.

Ok finally sprint fixed something......my 4g speed are back I'm getting 1000+kBps

Anyone recently have any issues in NYC with their evos on 4G? I haven't been able to connect for almost a week. I called Sprint yesterday and they said they are having 4G issues. They gave me a $25 credit for my inconvinience. Hell all I want is my coverage back on.

No Service and Unregistered SIM on Bell GSIII

hey guys, i got my GSIII for Bell about 2 weeks ago (and Bell has an LTE network). so a few day sfter i got it, i got no service at a place where i always get 3-4 bars, i rebooted the phone and the problem was gone. it happened again the same day and i rebooted again and it was fixed again. nothing has happened since, until yesterday. i was on my way to work and took a glance at my phone and it said unregistered SIM, so i rebooted it and it took a few minutes for it to gain access to the network again. today it happened again and i rebooted again and got LTE and HSPA back. has anyone else had this problem at all? it kinda sucks seeing as i paid full price for it and its acting up like this. any help would be appreciated
thanks

Get a new sim from Bell before you swap out devices.
Sent from my AT&T Galaxy SIII (SGH-i747)

ya ill try that, hopefully its just a faulyt sim or something

I have this problem too. Think it may be the device as I've had two Sims (first one wasn't lte) keep us posted might try another sim to be sure
Sent from my SGH-I747M using xda premium

ya im going in tomorrow to get a new SIM, hope they dont charge me, ill def keep u guys posted

this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.

Have you tryed doing a battery pull? There is sometimes temp data that causes issues and a battery pull fixes it. When I got my S3 on launch day they said there was a delay in the network so it will be about 30mins before it shows registered SIM and works for me almost 3hrs later still no service. Went to my rep and asked me if I did a battery pull said no only tryed rebooting. Once I pulled the battery wait 30sec and put it back all was well. Try that if the issue is still there them most likely a SIM card problem and you need to go to a Bell store and sort it out.
Sent from my SGH-I747M

Bagbug said:
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
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and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now

that would be unfortunate as LTE is something that I really use now that its turned on at my workplace. If thats the case I hope an update comes soon.

balla4lyf23 said:
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
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of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).

Bagbug said:
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
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ya the guy at the bell store told me to do the same thing today, said their LTE network is messed up right now and its not just GSIII's that are having these problems..on an aside, this morning i had my phone fully charged and had a 4 hour shift at work, at the end of the shift, after barely using it, my battery was at 7% ridulous, he said it was prolly cuz the phone was constantly searching for an LTE network, hopefully switching the network now increases my battery life!

[Q] 4G issues

Hello, i am unable to get 4g on my g2. It is international version. Any ideas on how to solve this? I have alresdy called my telco and requested forb4g to be on. Unfortunately still no 4g after 2 days..

Same problem with my d802.
No clues how to fix it..
Sent from my LG-D802 using xda app-developers app

My friend recently had an issue with his 4g cutting out. Airplane mode being toggled on and off seem to bring it back, but only for a short amount of time. Finally found a thread on VZW forum of people having the same issue. I'll link to it when I find it again...
Come to find out it was the sim card. Got a replacement and had solid 4g with no cut outs. Unfortunately my friends G2 screen died the next day so he couldn't reap the benefits lol
Sent from my LG-VS980 using Tapatalk

Hey guys- I'm having this same issue, on my D801 with CM10.2 and DarkPA (tried both). Started yesterday evening - my phone automatically switches back to GSM/WCDMA preferred no matter what I pick. It's only picking up 3G/H+. I'm in the Chicago area.
I called TMobile and they gave me some BS about it being my tower, but also software issue, etc etc. The guy was just saying things. Still no luck. I am going to go to the TMo store today to see if a new SIM card will fix it.
EDIT: Turns out the cell tower near me is just being strange. I can walk down the street and get LTE, but when I walk towards my apartment the LTE dies and switches to 3G/H+. Weird.

Hi, thanks for replies. I got my 4G overtime. Happened to my brother as well. He waited 2 weeks before getting 4G. And btw, is H H+?
Sent from my LG-D802 using Tapatalk

LTE Problem

Ever since I took OTA update I cannot get the LTE to stay locked on it keeps going back to 3g. My wife has the same phone and hers stays in LTE. So I know it isn't the towers. She took the OTA update also. The only difference is mine is rooted on the new KK. Anyone else have that problem? Sorry I'm on Verizon Network VS980 4gG LTE

Well I downgraded back to Jelly Bean VS98012B and stayed stock without root and still have the same problem with LTE. I switched Airplane mode off and then back on and I get LTE with 2 bars then it goes back to 3g with 2 bars. I wonder if its the phone or if I am being throttled by Verizon?

Well I seem to be answering my own questions. Turns out my sim card is bad. I tried my wife's and the phone went to LTE and stayed. I put mine in her phone and it stayed 3g. So hope this helps anyone else that would experience this. Glad its not the phone.
Sent from my Xoom using XDA Premium HD app

dkahs23 said:
Well I seem to be answering my own questions. Turns out my sim card is bad. I tried my wife's and the phone went to LTE and stayed. I put mine in her phone and it stayed 3g. So hope this helps anyone else that would experience this. Glad its not the phone.
Sent from my Xoom using XDA Premium HD app
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I'm actually having the same thing... keeps switching to 3G randomly, after a reboot it'll go to 4G LTE and usually stay, but often if I make a call, or do something it'll switch back to 3G for some time, then maybe go back to 4G... stock KK rooted here too
Did the SIM card fix it for you permanently? I may try getting a new one if so.

I'll second this. Had the same problem. New sim card and bam, fixed. For some reason I think going to international ROMs (cloudy and optimus) caused this.... The 3g roaming thing.. which is a shame because their ROMs are freaking awesome.
Sent from my VS980 4G using Tapatalk

braxync said:
I'm actually having the same thing... keeps switching to 3G randomly, after a reboot it'll go to 4G LTE and usually stay, but often if I make a call, or do something it'll switch back to 3G for some time, then maybe go back to 4G... stock KK rooted here too
Did the SIM card fix it for you permanently? I may try getting a new one if so.
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Yeah I went to my local mom & pop Verizon store and the idiot behind the counter said my old LTE sim card wasn't NFC ( Near Field Communications) complaint. Why is he an idiot that's another story. But I don't know how NFC has anything to do with the sim card. Anyway I bought a new one because they weren't a official Verizon store, supposedly the official store will give you a new sim card. But now the phone works like it is suppose too.
Sent from my Xoom using XDA Premium HD app

Please comment on AT&T compatibility

Is anyone using this phone with AT&T?
Currently, the OnePlus 3 IMEI is not registering with AT&T as an LTE device. As a result, the phone only connects to H if the IMEI is updated on AT&T's end.
I am hoping this is not the case with this phone. I pick mine up from Best Buy tomorrow.

My Alcatel idol 3 was the same way. I called att and had them update their system with my imie on my account.
Sent from my 6045I using XDA Premium HD app

Recon Freak said:
My Alcatel idol 3 was the same way. I called att and had them update their system with my imie on my account.
Sent from my 6045I using XDA Premium HD app
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So you're saying your idol 3 was only receiving H once the IMEI was updated in the system?

I had problems dropping all data connection. Called tech support did the usual reboot and all that crap. Then they manually updated my imie after explaining it was an unlocked device not purchased from them.
Sent from my 6045I using XDA Premium HD app

Looks like I'll play it safe and not say anything to AT&T then. Unfortunate they have to be so difficult when using unlocked devices.

AT&T and Axon 7 works ... for me

biglilsteve said:
Looks like I'll play it safe and not say anything to AT&T then. Unfortunate they have to be so difficult when using unlocked devices.
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I think you may have misunderstood. I was having issues before I called them. They solved the problem for me I'm pretty sure.

itsmeinarizona said:
AT&T and Axon 7 works ... for me
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Mine works as intended as well!

Recon Freak said:
I think you may have misunderstood. I was having issues before I called them. They solved the problem for me I'm pretty sure.
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Thank you!
scottbronder said:
Mine works as intended as well!
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Did you call AT&T and update the IMEI? Or did the you just insert the sim and use the phone?

I inserted the card when I received the device. I called them a couple days later after the dropping data connection issue.
Sent from my 6045I using XDA Premium HD app

Works perfectly for me, but I have a BYOD SIM, not a SIM taken from a contract phone. Put in my SIM before first boot of the phone. LTE immediately.

I'm on At&t and have no problems with LTE.
When I'm at work, my signal bars only show 2 bars whereas before, I had full bars...But my speed is better in that same area. I realize At&t branded phones sometimes make it appear to be a stronger connection, so this is probably "actual" signal. At home, I normally only have 1-2 bars, I have a steady 2 bars and better reception - even in the back of my house, where I usually drop signal on most of my past phones.
Also, I never have any issues with At&t when I want to register a new IEMI on my account, even though it still shows I'm making payments on an HTC M9 I got about a year ago. I've had about 6 or 7 phones in that time, they haven't said anything yet.

Recon Freak said:
I inserted the card when I received the device. I called them a couple days later after the dropping data connection issue.
Sent from my 6045I using XDA Premium HD app
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celticchrys said:
Works perfectly for me, but I have a BYOD SIM, not a SIM taken from a contract phone. Put in my SIM before first boot of the phone. LTE immediately.
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tele_jas said:
I'm on At&t and have no problems with LTE.
When I'm at work, my signal bars only show 2 bars whereas before, I had full bars...But my speed is better in that same area. I realize At&t branded phones sometimes make it appear to be a stronger connection, so this is probably "actual" signal. At home, I normally only have 1-2 bars, I have a steady 2 bars and better reception - even in the back of my house, where I usually drop signal on most of my past phones.
Also, I never have any issues with At&t when I want to register a new IEMI on my account, even though it still shows I'm making payments on an HTC M9 I got about a year ago. I've had about 6 or 7 phones in that time, they haven't said anything yet.
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Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?

biglilsteve said:
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
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Isn't 4G another name for LTE ?

djona12 said:
Isn't 4G another name for LTE ?
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Back in 2011-2012 in the US, AT&T and T-Mobile began marketing HSPA+ (which is technically a 3G technology) as "4G" in order to compete with carriers (Verizon, MetroPCS) that were rolling out actual LTE. They've both since rolled out LTE, marketed as "4G LTE", but keep referring to HSPA+ as "4G".

Oh i see... Thanks.
Here it's not like that. HSPA+ is branded 3G+ and LTE is either LTE or 4G

I'll have to drop by the ATT store this morning and see what they can do. Maybe a new SIM will help.

biglilsteve said:
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
Click to expand...
Click to collapse
On AT&T, LTE persists after reboot for me.

I stopped by the ATT store this morning and had a new SIM provisioned. When they used the A7's IMEI, I didn't get any data service. I had them re-enter the IMEI from my Nexus 6 and the phone works perfectly fine now...even after reboots.