Related
For anyone who has a bad charging port like me and dont feel like giving up their 003 Hardware Evo for the new pain in the ass root method. Here is an alternative and its only $60 fix and shipped back to you. I was told shipping to them is on you. I am thinking bout giving them a shot.. Fix Charge Port
i guess i'll ask them if they can fix. that drcellphone place screwed me over. is this them?
Laserbeak43 said:
i guess i'll ask them if they can fix. that drcellphone place screwed me over. is this them?
Click to expand...
Click to collapse
This is a know and covered warranty issue. Sprint customer care or your local Service & Repair center will replace your device free of charge and usually within 24 hrs. You will most likely be shipped a hardware versior 004 device with a 2.3 locked bootloader. It doesn't matter if you have TEP or not.
walkingsaltine said:
This is a know and covered warranty issue. Sprint customer care or your local Service & Repair center will replace your device free of charge and usually within 24 hrs. You will most likely be shipped a hardware versior 004 device with a 2.3 locked bootloader. It doesn't matter if you have TEP or not.
Click to expand...
Click to collapse
Actually, it depends on the type of damage.
If the solder joints are cleanly broken and the copper pad is intact underneath, it's a known issue and Sprint will replace it.
If the solder joints are mangled and the copped pad is pulled up along with it, then it's customer abuse and is referred to Asurion.
Sunsparc said:
Actually, it depends on the type of damage.
If the solder joints are cleanly broken and the copper pad is intact underneath, it's a known issue and Sprint will replace it.
If the solder joints are mangled and the copped pad is pulled up along with it, then it's customer abuse and is referred to Asurion.
Click to expand...
Click to collapse
I have the above issue where the charger is broken off cleanly. However, when I took it to a repair shop they stated that because thecharger had broken off the motherboard, they were not allowed to fix it. When I called Sprint, they told me repeatedly that broken charger ports are user damage. I told them that I read online that people were saying this is a known issue and they told me it was not.
Is this really a known issue, and how could I get them to acknowledge this?
Thanks!
I took mine in to the local repair shop. they charged me $35 and got me a refurb in less than a week.
Sorry to revive an old thread
But has anyone tried to get a Sprint replacement without insurance after the one year warranty period?
Yes...I've had 2 get replaced the same way...first, call sprint ,don't go to a store, don't even bring up the insurance...get to tech support...second, and most important, don't say broke off...all you have to say is the phone is no longer charging...say you've tried other batteries and chargers...lastly, say you've got no transportation to a repair center and demand they send a replacement in mail, they won't want to, but you can keep saying that's the way you want it...my girlfriend just had hers replaced this way couple weeks ago...good luck, no 2 sprint operators will be the same...any problems and just call back and get someone else...
Mine appears to have broken now after a year I don't want a locked boot loader though! I wonder if I yell at them and say this is my second evo with the same issues if they would replace it with a 3d evo....
Sent from my PC36100 using Tapatalk
My charge port broke a month ago and I have had my Evo over a year. I first called Sprint to tell them that my phone no longer charged and that I had read online that the phone was known to have charge port issues. Rep told me to go to a local Sprint repair shop and they would replace. Went to one shop and they opened it up and said the port came off the mobo (duh) but that they would not replace it (I don't have phone insurance). They never even looked up my account to see that the phone Rep put in my account that it would be replaced. I went to a second Sprint store and they opened it up, saw the port off the mobo, and ordered me a refurb instantly. Cost me $35 (I believe it would have been free if I had insurance).
Not sure if it matters, but the first store I went to was an official Sprint corporate store (they are the ones that bounced me). The second store was a "preferred retailer" and they took care of me quick. First refurb I got had some screen issues. Got a second refurb and it has some light bleed at the far bottom of the screen but I can't even see it with my case on.
Also, the refurb I have now is a 0004 and I had it rooted in less than 10 minutes and put Mik's rom on it.
playya said:
For anyone who has a bad charging port like me and dont feel like giving up their 003 Hardware Evo for the new pain in the ass root method. Here is an alternative and its only $60 fix and shipped back to you. I was told shipping to them is on you. I am thinking bout giving them a shot.. Fix Charge Port
Click to expand...
Click to collapse
I had mine fixed using Dr.Phonez well half of it it charges now but i can't connect to my laptop to sync my stuff. This sucks.
I've been having issues with my charging port for some time now. I've had intermittent issues where the port would not charge and then today, it finally broke off apparently. The Sprint corporate store said they could not fix it and to call Asurion. I'm sure I have the same issue a lot of Evo users have had in that I'm sure they are going to want to charge me the $100 deductible.
How can they call this physical damage to the phone? Plugging it in is a normal activity and there are plenty of documented cases of the charge port coming loose or breaking.
All I want is for Sprint to replace my Evo so I can be on my way. I'm having nothing but bad luck in my endeavor. Has anybody successfully gotten Sprint to replace their phone without going through Asurion? What did you do or say?
I have the same issue. Your phone is probably covered under manufacturer warranty still. Contact HTC. Takes two weeks.
I haven't sent mine in yet. I purchased a battery charger and spare batteries until I figure out how to live with my phone.
Good luck!
Sent from my PC36100 using XDA App
hgelpke said:
I've been having issues with my charging port for some time now. I've had intermittent issues where the port would not charge and then today, it finally broke off apparently. The Sprint corporate store said they could not fix it and to call Asurion. I'm sure I have the same issue a lot of Evo users have had in that I'm sure they are going to want to charge me the $100 deductible.
How can they call this physical damage to the phone? Plugging it in is a normal activity and there are plenty of documented cases of the charge port coming loose or breaking.
All I want is for Sprint to replace my Evo so I can be on my way. I'm having nothing but bad luck in my endeavor. Has anybody successfully gotten Sprint to replace their phone without going through Asurion? What did you do or say?
Click to expand...
Click to collapse
I've heard of Sprint doing that, claiming it's 'physical damage' and and that they refuse to fix it. Asurion, if you have it, is actually quick, you'll have your phone in a day or two. However, you get dinged with the $100 deductible. If you are unsuccessful at getting Sprint to replace it, I gaurantee you that you could find an electronics repair place and have them re-solder the charging port. Supposedly, for someone who knows how to do that type of thing, it's a simple and quick task to do. I'm sure it would be far less than 100 bucks to have it re-soldered. Also, I was reading a thread about this very topic, where someone who did have a lot of electronics experience, said that the solder joints on the charging port are terrible, and a poor overall design to boot.
I wonder... being that any sort of plugging in of a cable puts stress on that charging port, do you suppose that a charging cradle is better or worse for the phone? I'd guess better.....?
FYI- I had the same exact issue and the Sprint Corporate store replaced it for me no questions asked. I wasn't even able to unroot because the battery died.
Sent from my PC36100 using XDA App
Mine broke also and they gave me a new one. But it couldve been that it was during my first month.
Sent from my PC36100 using XDA Premium App
If you don't have tep sprint doesn't care what happens to your phone...they won't replace it.
cbradberry said:
FYI- I had the same exact issue and the Sprint Corporate store replaced it for me no questions asked. I wasn't even able to unroot because the battery died.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Same deal for me.my charger port broke while rooted.I just took it to a repair store not the corporate one, they looked at it then pulled up my account information then activated an evo they had behind the counter and I walked out, that easy! Sorry your having problems, if I was you I'd try a different store. I used the store in Tavares, Florida so you can look them up to see exactly what type of store they are. Good luck to ya!
easy answer: its physical damage, if something is broken then it is not covered by warranty. doesnt matter how it happened, if its broke you did it. use asurion.
real answer: its a grey area. sometimes these ports do break off, and while yes technically it is not covered by warranty or esrp, generally if the phone shows no other signs of physical damage a tech will replace the phone for you. keep in mind that the letter of the law states it is not covered though, so if that store choses not to replace it they are properly doing their job. the techs and stores have repair quotas, and exchanging those phones does cost sprint a lot of money.
if the port is just lose it would have been fine, but its its completely off the board its considered physical damage because it could have been from normal wear and tear or you could have used a pair of pliers and pulled it out. you can try htc but its gonna take for ever and you still have to pay for the parts.
sprint fixed mine in jan...no 35.00 charge (i dont have insurance) it broke again this past week. The ordered a replacement phone. Will be here monday...no 35.00 charge.
Guess it just depends
I took mine in the day after it started acting up - not rooted. I just took it to the Sprint store closest to me. I have insurance & was past my 30 days. I told the guy, he didn't even ask questions about it. He filed it through Asurion and told me to come back the next day after 2:00. It didn't cost anything. But then again... he was flirting with me, so that could have something to do with it.
I'd just try another store, I think it depends on who you get behind the counter with stuff like this. And if you know any pretty girls that will go for you - try that. I've had 3 EVOs and didn't pay for any of my replacements.
kellybrf said:
easy answer: its physical damage, if something is broken then it is not covered by warranty. doesnt matter how it happened, if its broke you did it. use asurion.
real answer: its a grey area. sometimes these ports do break off, and while yes technically it is not covered by warranty or esrp, generally if the phone shows no other signs of physical damage a tech will replace the phone for you. keep in mind that the letter of the law states it is not covered though, so if that store choses not to replace it they are properly doing their job. the techs and stores have repair quotas, and exchanging those phones does cost sprint a lot of money.
Click to expand...
Click to collapse
Sorry, but I have to call BS on most of this (not what you are saying, but rather Sprint's policy)
These devices have a 1yr manufacturers warranty. Sprint should take the hardware for the customer and swap it with HTC....so it shouldn't be costing Sprint a dime (except for labor, which is payed for already).
And frankly if Sprint doesn't want to be the middleman for manufacturer swaps then they need to stop putting their name on the hardware.
Its the same issue I have with the different Corporate vs Franchise Sprint stores...seriously, if you put a sign saying "Sprint" on your store, then you should be prepared to represent them 100% by offering the same services. Sometimes its like showing up to a McDonalds and being told that only the real locations have fries.
[/rant]
Sent from my device.
I've had my Evo since launch day and my charge port was having the same issues.
Called HTC about the warranty and they said it would not be covered.
Took it to Sprint and they swapped it out for the $35 fee since the device was still under the manufacturer's warranty period. I think some stores know this is a recurring issue with this phone and are not putting up much of a fuss over replacing them.
My advice, keep trying different stores until you find one that does it.
ramiss said:
Sorry, but I have to call BS on most of this (not what you are saying, but rather Sprint's policy)
These devices have a 1yr manufacturers warranty. Sprint should take the hardware for the customer and swap it with HTC....so it shouldn't be costing Sprint a dime (except for labor, which is payed for already).
And frankly if Sprint doesn't want to be the middleman for manufacturer swaps then they need to stop putting their name on the hardware.
Its the same issue I have with the different Corporate vs Franchise Sprint stores...seriously, if you put a sign saying "Sprint" on your store, then you should be prepared to represent them 100% by offering the same services. Sometimes its like showing up to a McDonalds and being told that only the real locations have fries.
[/rant]
Click to expand...
Click to collapse
Exactly!
DEMAND a repair or exchange.
Sent from my device.
Sent from my PC36100 using Tapatalk
Call customer service and ask for Account Services. Tell them your situation, and how this IS a manufacturer defect. Tell them you will cancel your account if they dont do anything about it. They will either send you one, or put a note on your account for the store to replace it.
IF by chance that doesnt work, email [email protected]. That's the Executive Offices, the same people you would talk to if you were to file a complaint with the BBB, only this takes a day to respond, not weeks like the BBB.
fix it yourself
i had this same problem. i took it in a week earlier when the port was just wiggly and the store said they couldnt do anything.
a week later the phone wouldnt charge at all. i take the phone and and the tech takes it
he took the port out of the phone and taped it to the reciept and said that the phone was damaged beyond repair.
i ended up calling sprint form the parking lot and found a sprint person who would setup an invoice to send me a new phone and id mail back the broken one. however the tech at the store refused to take the "damaged beyond repiar" tag off my phone.
after 2 hours on the phone and at the store it ended up getting replaced.
i was massively pissed.
tl;dr: try a different store.
sitlet said:
Call customer service and ask for Account Services. Tell them your situation, and how this IS a manufacturer defect. Tell them you will cancel your account if they dont do anything about it. They will either send you one, or put a note on your account for the store to replace it.
IF by chance that doesnt work, email [email protected]. That's the Executive Offices, the same people you would talk to if you were to file a complaint with the BBB, only this takes a day to respond, not weeks like the BBB.
Click to expand...
Click to collapse
What a bad mentality to have... Account services will do everything in their power to help resolve your issue, however they have no ability whatsoever to send a replacement device, they will need to contact a store or tech support to have your device fixed/exchanged. If they deem the device unrepairable, you will have to use insurance or go through the manu warranty.
DirtyShroomz said:
What a bad mentality to have...
Click to expand...
Click to collapse
Yes I agree, but sometimes it is unfortunately a last resort that works. :/ But to put this all to rest just try another store and keep trying. Its worked for me and countless others. Some people just dont give two $h!ts about anyone or there problems and wont go above and beyond to help.
Hello. I have two problems with my keyboard dock:
1. I let the battery drop to 0% once, and the battery in the dock no longer charges. The indicator light just blinks orange for the time it is plugged in.
2. The MobileDock Powersaver Mode thing that the Asus Rep posted about here on the forum does not work, meaning my dock is of an older firmware.
I purchased my Transformer and my Dock specifically for use during college. I need my dock back before I leave for college on August 30th.
My questions:
1. Should I RMA this? Or should I try to get Walmart, where I purchased it from, to take it back?
2. How should I RMA it? Should I mention the problem about the battery, or should I talk about how the powersaver mode does not work?
3. I am very concerned with the people at the RMA department of Asus not understanding me because they are foreign. These problems are hard to describe, and I hate dealing with people who don't understand me because it makes me feel incompetent.
Any help would be most appreciated.
Edit: I can't even find where to choose the Keyboard Dock on the USA Asus RMA page...
If you can take it back for a refund I would do that. A lot of places have docks in stock.
I agree that the store would be the quicker option. I have exactly the same problem on my dock and am sending it back to asus (rma) as I bought it directly from them.
On the rma page I just chose the eepad option and put the dock serial number and description of the fault. Got the rma number within a couple of hours.
(I used the European rma page which may be slightly different)
I contacted support about the battery drain issue and was told to RMA it.
BUT... the terms and conditions say that you need to return the device in its packaging with all parts and accessories that are mentioned on the packaging's contents list.
I am very happy with the tablet part, it has minimal light bleed and both speakers work well, there is no damage at all to the tablet. I am afraid to return the tablet part to them as I don't want to risk losing my data or ending up with a different tablet or perhaps mine back but scratched or damaged in some way.
Can I just RMA the dock? on its own?
My dock is getting picked up today for RMA, B50 version
Sent from my Transformer TF101 using XDA Premium App
CarsnGadgets said:
I contacted support about the battery drain issue and was told to RMA it.
BUT... the terms and conditions say that you need to return the device in its packaging with all parts and accessories that are mentioned on the packaging's contents list.
I am very happy with the tablet part, it has minimal light bleed and both speakers work well, there is no damage at all to the tablet. I am afraid to return the tablet part to them as I don't want to risk losing my data or ending up with a different tablet or perhaps mine back but scratched or damaged in some way.
Can I just RMA the dock? on its own?
Click to expand...
Click to collapse
This is the rma info asus sent me once I had submitted the form (below) - If you bought them as a bundle but they have (I assume) separate serial numbers then you should be fine. I needed to send both back, and had to do 2 separate rma's because the SN field fails if you put both in.
Also note the bit about packaging - seems to contradict the ts&cs and even says that they will send it back in different packaging again.
_______________________________________________________________
How to send in your unit for repair?
A) How to Prepare Your Package?
We suggest you to pack the item carefully in a secure box with additional packing material. ASUS will not be held responsible or liable for damages resulting from improper packaging. Please note that the unit will be shipped back in different packing material.
We highly suggest you DO NOT send in the accessories with the unit. Accessories could be treated as filling material and thrown away, and ASUS will not be held liable for the loss of accessories during shipping and repairing.
Please offer the box open, and close it when our forwarder is there to pick it up.
Clearly indicate your RMA# (CZB6170623), name and address on the outside of the box.
B) Arranging your pick up date for repair!
DHL automatically come and collect the unit within two working days. If collection does not take place please contact the Asus contact center (details within your warranty card).
C) Important information concerning service
If your unit is outside the warranty period or damaged due to improper usage, a certain handling fee will be charged as soon as we receive the unit. Even if you decide to have the unit back without any repairing activity, this charge will be billed due to our transport cost and internal handling cost already occurred. Handling cost for UK and Ireland will be around xxxxx. Additional repairing and material costs may occur if you'd like to have the out of warranty or customer induced item repaired by ASUS. Asus reserves the right to modify the repairing costs for out of warranty or customer induced machines without prior notification.
ASUS is not liable for any software issues or any data loss on your hard disk during repairing or shipping. We suggest you back-up the important data and software before sending in your unit.
After repairing, when you receive the unit back from any forwarder, please open the package to check before you sign the forwarder's delivery note. Please put "damaged" on the forwarder's delivery note if any visual damage is present. If you have any delivery problem such as scratches which were not there when you sent it, or quantity different from the packing list, please call ASUS Hotline within 48 hours. After 48 hours from the moment of the delivery, ASUS will not accept any claims about the delivery damage.
Asus has had my dock now for 3 weeks with NO movement, other than 'Waiting'...I've called them 3 times, and nobody can give me a straight answer. At this point, I just want it back so that I can return it to my retailer. They can't even manage to make that happen.
If you RMA your item, don't expect a quick turnaround.
meatlocker said:
Asus has had my dock now for 3 weeks with NO movement, other than 'Waiting'...I've called them 3 times, and nobody can give me a straight answer. At this point, I just want it back so that I can return it to my retailer. They can't even manage to make that happen.
If you RMA your item, don't expect a quick turnaround.
Click to expand...
Click to collapse
3 weeks??!!! That is just terrible! I am NOT willing to wait 3 weeks to get my dock back! They should be sending replacements instead if they can't repair or don't have the required parts. What about the fact that out of that one year warranty you are not even using your unit because they are keeping it for so long?
They have admitted there is a problem with the docks. They are not paying shipping (for US customers), which they should be. They also should be replacing the affected units, NOT repairing them, especially since they don't even have parts!
meatlocker said:
Asus has had my dock now for 3 weeks with NO movement, other than 'Waiting'...I've called them 3 times, and nobody can give me a straight answer. At this point, I just want it back so that I can return it to my retailer. They can't even manage to make that happen.
If you RMA your item, don't expect a quick turnaround.
Click to expand...
Click to collapse
Just to point out, there is a whole world outside the USA, and that things might be different, and different retail rules will apply.
But I do agree, Asus shouldn't be accepting RMAs if they can't turn them around promptly. I would rather keep my dock until they are ready to deal with it, rather it it sat on racking gathering dust.
CrazyPeter said:
Just to point out, there is a whole world outside the USA, and that things might be different, and different retail rules will apply.
But I do agree, Asus shouldn't be accepting RMAs if they can't turn them around promptly. I would rather keep my dock until they are ready to deal with it, rather it it sat on racking gathering dust.
Click to expand...
Click to collapse
I agree with this. In the meanwhile, I am keeping my dock. When Asus has parts to do a quick turn around, or announces a swap program, I will get it replaced. This is not a major issue for me since I usually leave my dock on a desk with it's power plugged in like a typical docking station.
My RMA is going perfectly. I walked into the Asus service center, and I showed them the problem about the MobileDock Battery Saving, and told them about the dock drain problem. The tech went to his office for a min, came back and told me he needed to upgrade the hardware. He said he would order the hardware, and when I comes in he will call me so I can bring in my transformer's dock. He expects the hardware to be in the first of next week, and repair time to be a day or two. I didn't fill out any paperwork or anything. They didn't even look at the serial number. They recognized me from the last time I came in.
Also he told me fixing the MobileDock battery saving mode will fix the dock battery drain problem.
If you can physically go to an Asus service/repair center, it is so much better than doing RMAs via phone/shipping.
Where was this service center? Im seeing an "authorized" center in Atlanta but not sure if that is the same thing.
Mine doesnt do the power saving mode on my B50 or my girlfriend's B60.
meatlocker said:
Asus has had my dock now for 3 weeks with NO movement, other than 'Waiting'...I've called them 3 times, and nobody can give me a straight answer. At this point, I just want it back so that I can return it to my retailer. They can't even manage to make that happen.
If you RMA your item, don't expect a quick turnaround.
Click to expand...
Click to collapse
What you need to do is ask for a supervisor. My TF was in for repair and it was waiting for parts for two weeks. I called and spoke to two supervisors and then the next day I got an email saying my TF was finally fix and ready to ship. Their RMA center in Texas is a Joke!
I sent my B5 dock to ASUS and after 3 weeks I got it back. MobileDock test still fails, but I only lose 1% of battery charge every hour with wifi turned off. Used to be 5% with wifi on and 3% without.
Yeah, did that last night. Lo and behold, this morning I see movement on my status ('Repairing'). The Texas facility is indeed in disaray, it would appear.
Sent from my Transformer TF101 using XDA Premium App
Mines been at the texas service center for over a month. Been bugging asus people about it the last couple of weeks. I bought the dock for the long distance flights I'm about to go on. I would definitely suggest trying to return it at wally world.
After having a terrible time trying to even get someone to answer the phone at Asus support (the phone would ring and, after a while, it would click) I called Amazon where I purchased it, explained how terrible the service was at Asus and they agreed to take the dock back even though it was a bit past their 30 day return policy. This was a real eye opener - regardless how great this unit may or may not be Asus USA is certainly doing a crappy job of customer service, especially since the problem is a manufacturing defect. Now that there are a lot of choices in the Android tablet world I am seriously thinking of just ebaying the tablet and case and going with another brand. If you purchased it any place but Asus I would strongly suggest that you take it back there if you need it in the near future. Once Asus has it you're pretty much at their mercy.
ryan stewart said:
Where was this service center? Im seeing an "authorized" center in Atlanta but not sure if that is the same thing.
Mine doesnt do the power saving mode on my B50 or my girlfriend's B60.
Click to expand...
Click to collapse
The place I went to was a Asus service center.
Where I live there is this mall called "Sai Ge." The first 4 floors are stores, and there are at least a dozen Asus stores, not resellers, but actual Asus stores, all with the exact same products (I know it sounds strange, but this is actually quite normal for a company in China). On the 13th floor is a the sales management office. When I bought the transformer, I went there to haggle down the price on the transformer. On the 12th floor, is the service/repair center with Asus techs who do all the testing on site. There is also a couple of Asus distribution centers, and probably a Asus Headquarters in that building. Also, about 5 bus stops down the street there is another building with a Asus repair center, and a customer service center, and probably a manager's headquarters as well, all on the 18th floor.
In "Sai Ge," all of the major computer and computer parts companies have a dozen stores, service centers, repair centers, distribution centers and headquarters. Their are at least 20 name brands represented there. Everything from Asus to Lenovo to toshiba. Apple has resellers (no actual apple stores) and a genuine Apple repair center as well.
meatlocker said:
Yeah, did that last night. Lo and behold, this morning I see movement on my status ('Repairing'). The Texas facility is indeed in disaray, it would appear.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Which number did you call to get to Texas repair center?
My status has just changed to:
Waiting-[WF3] Wait for Customer Confirmation-Wait for Spare Parts
Sigh.......
ASUS, why Accept RMA if you can't process them?
Hi guys,
Can anyone tell me how on Eart I go about getting the charger replaced under warranty? I've registered my TF on Asus' site but I'm finding it difficult to raise a request for this. Basically, the plug on the end of the charger keeps coming loose and my TF only seems to charge intermittently as a result of this. The charger is a little bizarre in my opinion. Could have been built a little better and they could have at least given us more slack with the cable! It is painfully short! Thanks!
Vipergrm,
I called the customer service number here in the US (888-678-3688) and waded thru the many menus until I got to the TF people and told them mine had just quit working. They gave me an RA number to return the bad unit which they plan to replace. I had purchased a spare just in case and now i am using that one as my main charger.[they call that playing the odds] I plan on building a good one using a 12volt 2amp switching power supply. There is a thread on how to do that.
Hope that helps.
hshoem1
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
vipergrm said:
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
Click to expand...
Click to collapse
Mine died a couple of months back ..I called ...got a RMA ...sent it off and I got a brand new one sent to me. I had already bought a spare so no problem.
I believe (but don't quote me) a IPod/Ipad charger operates at 5 volts...a TF at 15 volts.....look up 15 volt chargers that put out 1200mA or more like on ebay...I'm sure your find they aren't the cheapest thing going.
For an alternative check out this thread....I have a simular one I made for a spare and keep the other extra TF one I bought in my travel case
http://forum.xda-developers.com/showthread.php?t=1087321
I had to ship my TF101 in for warranty service. It quit charging. The form I included with the tablet showed that I included the charger and cable since it said to do so if it was a charge issue. I did so, and checked the boxes.
When I got my tablet back, the repair was perfect. But no charger and cable.
I called them and they opened a ticket. 4 days later I call back and they told me that the Service center got back with them and there was no charger or cable included with the tablet. That is BS because I packaged it. And they will do nothing else. that cost me 45 bucks. (It was a second charger).
I am very frustrated that this happened. I know, it isn't a huge deal, but thought I would vent nonetheless.
Who did you ship it with? Most shipping company's give insurance when you ship that covers missing items up to a certain cost.
Mine told me NOT to ship accessories, cables or chargers...
CrazyPeter said:
Mine told me NOT to ship accessories, cables or chargers...
Click to expand...
Click to collapse
So did mine. But there was a line on the form that did say that if it was a charge related issue, I needed to include it.
I guess I will just buy another one and call it a day. Not worth it for me to brood over it..
Try Office Depot or Staples. The OEM chargerand cable is $30.
acdcking12345 said:
I had to ship my TF101 in for warranty service. It quit charging. The form I included with the tablet showed that I included the charger and cable since it said to do so if it was a charge issue. I did so, and checked the boxes.
When I got my tablet back, the repair was perfect. But no charger and cable.
I called them and they opened a ticket. 4 days later I call back and they told me that the Service center got back with them and there was no charger or cable included with the tablet. That is BS because I packaged it. And they will do nothing else. that cost me 45 bucks. (It was a second charger).
I am very frustrated that this happened. I know, it isn't a huge deal, but thought I would vent nonetheless.
Click to expand...
Click to collapse
I can fully understand and agree with your anger and frustration.
I believe the best advice has already been given - get in touch with the shipping company and claim for the missing items.
I completely understand your frustration. That would piss me off as well!