My Note was supposed to be delivered this morning before 10:30am, but I noticed the tracking page showed a clearance delay, saying "Description provided is insufficient to classify commodity."
A FedEx woman called and said the FCC form is incomplete. They sent me one to fill out since Handtec is gone for the day and I'm clueless on some of the items on it. How should I answer? Below is the info the form requests. What I don't know:
Does the Note have an FCC ID? I'm assuming I'm the consignee; does that make Handtec the importer? What's the harmonized tariff number? How should I answer part II?
-----------------------
Date of Entry:
Port of Entry:
Harmonized Tariff Number:
Quantity of Item:
Device Model/Type Name or #:
Trade Name:
FCC ID:
Description of Equipment:
Manufacturer's Name and Address:
Consignee's Name and Address:
Importer's Name and Address:
name and signature of consignee or importer
Then part II says With Regard to the Importation of the Described Radio Frequency Device(s), I DECLARE THAT: (check only one)
1. The FCC has issued a grant of equipment authorization for the FCC ID listed above.
2. An FCC grant of equipment authorization and an FCC ID are not required, but the equipment complies with FCC technical requirements.
3. The described equipment is being imported in limited quantities for testing and evaluation for compliance with technical requirements or marketing suitability. The equipment will not be offered for sale or otherwise marketed.
4. The described equipment is being imported in limited quantities for demonstration at industry trade shows and will not be offered for sale or otherwise marketed.
5. The described equipment is being imported solely for export. It will not be offered for sale or otherwise marketed in the US.
5(a). The described equipment is a non-US standard cellular phone that can only function outside of the US.
6. The described equipment is being imported solely for use by the US government.
7. Three or fewer radios, receivers, or other unintentional radiators as defined in part 15 of the FCC rules are being imported for an individual's personal use and are not intended for sale.
8. The described equipment is being imported for repair and will not be offered for sale or otherwise marketed.
This looks pretty complicated. If I were you, I would contact Handtec. It's better to wait an extra day, rather than taking a chance and messing up the form, potentially leading to further delay or extra duty(Handtec might be calling it a 'electronic item' instead of a cellphone to avoid high duty maybe, that's what they do when they export to India).
Just put this : "For gods sake this is the latest and greatest toy and I need it now! It is inhuman to separate man from his latest gadget!!!"
customs
I agree! !it's cruel and abusive treatment.
Just tell them it's a gift from your cousin Han D'tec.
Seriously, I hope you get it soon. You'll love it .
The fccid on my note is A3LGTI9220.
There are people in xda who have got this in the past.
Here is one such link.
http://forum.xda-developers.com/showpost.php?p=13468047&postcount=491
If that does not help, search this forum.. there are many who has taken the same path
My Gnote was also held in customs but different reason. I checked my tracking # and it said Clearance Delay, "Description provided is insufficient to classify commodity." I called FedEx and they asked me what is in the package, value and etc.. I gave all the info and the forward it to the Customs and hours later I got an email that it was released and will be delivered the next day. The problem was Handed put Electronic item for the description of the package, and that's why they wanted to know what is in the package. Finally got it this morning and was suppose to receive it yesterday. Good Luck.
Call the lady like she said. Told me if I had any questions to call her, so I did and she walked me through the entire thing.
Sent from my SGH-I997 using Tapatalk
drgopoos said:
There are people in xda who have got this in the past.
Here is one such link.
http://forum.xda-developers.com/showpost.php?p=13468047&postcount=491
If that does not help, search this forum.. there are many who has taken the same path
Click to expand...
Click to collapse
Thanks! The link helped a lot. I got the form filled out, signed, scanned, and sent back to the customs broker just before she left for the day. She sent me confirmation that she received and processed it, so now my fingers are crossed that I'll be woken up to the beautiful sound of our dogs barking at the FedEx guy at the front door!
It arrived and it's awesome! Thanks again for the help with the form! Here's how mine looked with my personal info removed (I didn't bother with a PDF markup program and just hand wrote it since I was going to have to sign it by hand anyways.) The broker said that I was both the consignee and the importer, so my name/address went there.
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maxh said:
Thanks! The link helped a lot. I got the form filled out, signed, scanned, and sent back to the customs broker just before she left for the day. She sent me confirmation that she received and processed it, so now my fingers are crossed that I'll be woken up to the beautiful sound of our dogs barking at the FedEx guy at the front door!
Click to expand...
Click to collapse
What'd you put for the harmonized tariff number and FCC ID?
I just edited my post and attached the filled out form. Harmonized tariff number I got from that post drgopoos linked to, and it's 8517.12.0080 and the FCC ID I looked up online and put AL3GTI9220. At the time I wasn't 100% certain that was the correct number for the version I was being sent, but I've looked under the battery now that I have it and it is the correct number.
Awesome, will use the same info if I run into probs with customs. Thanks.
Related
Hello, n00b here! 8)
I brought a brand new XDA2 sim free from the link shop earlier today for £699 however when I returned home and tried my T-Mobile sim in it...it was locked. After I purchased the phone, the Link said all XDA phones are locked by 02 and that I could try and contacting their customer services to get it unlocked. I have proof of purchasing a 'sim free' XDA2 from the link (proper reciept for £699.00) - do you think that they will be able to provide me with an unlock code?
Here is the link to the Link website clearly showing the price and stating that the device is sim free :-
http://www.thelink.com/martlinprd/s...0&page=Product&sku=685686&category_oid=-18916
What do you think my chances are? Also if anyone has been sucessful can you advice which are the best numbers to call 02 on to get this done?
Also if I do get the device unlocked (hopefully) will I have any issue's using T-Mobile as a GPRS provider? ie Has anyone else got a unlocked XDA2 and using a non-02 GPRS service provider + MMS???
Lastly how long should I leave my XDA2 on charge for for the first time (as the battery comes completely dead).
Thanks in advance.
Sunny.
Sim free != Sim Unlocked
I brought a brand new XDA2 sim free
Click to expand...
Click to collapse
Indeed, it is sim free, which means you do not get a sim with it, nor have you purchased a (new) contract. But this does NOT mean the phone does not contain a Sim lock. As you have figured out, it does have a Sim lock.
Anyway, if anyone is interested in purchasing a sim-locked XDA, I recommend purchasing a dutch T-Mobile MDA. They sell the phone (excluding contract) through several shops for around 550 euro (excl. VAT).
If you purchase it with a business subscription (minimum two subscriptions) you just pay 200 euro with a 1 year and 100 euro with a 2 year contract.
It depends on how fair is the shop ...for example on expansys.com they sell it as "sim-free" and in the support forum they answered to someone asking what did "sim-free" meant and they said "Unlocked" "free to any network" ...you can use it with any provider ...
ciao
marco
Why pay 699?
I don't know why you paid 699 in the first place because expansys are selling it for £587.44 and the i-mate for £575.69 unlocked.
Hello Matt, basically I had insurance vouchers for the value of £599.00 to cover my damaged Nokia 9210 but I could only use them at selected stores only. The Link, Curry's, Dixon's and PC World etc did not have stock of any device that could do all the things that my 9210 (which is discontinued by the stores where I brought it from originally) could and the Sony Ericcson P900 (which is what I originally wanted to go for) is only available on the Orange network (I am on T-Mobile) so it was no good to me therefore I demanded they give me the XDA II at no extra cost as it was the only device they had in stock that done everything my 9210 used to regardless of extra cost..which they did ofcourse. 8) I am so glad that that the stores did not have any P900's in stock as this XDA II is the best thing since sliced bread! My other phone is a P800 and when I brought that I thought it was the absolute nuts however now when I hold one in each hand and compare build quality and spec the P800 just looks like a kids toy.
Also, update regarding the un-latching (un-locking) - I called O2 customer services up and they said that they were not willing to un-latch these phones on other service providers however I explained that my device was brought off-line and as a result of emailing them a picture of my reciept they emailed me a un-latch code at no extra cost. Result!!
Roll on the delivery of my screen protectors and 512mb memory card later on today.
Just need to find a few places where to d/l decent pocket pc software to try and fill up half of the extra memory I have. If anyone has any suggestions or can help please pm or email me ([email protected]). I would be very grateful. :wink:
Thanks - Sunny.
OMG - reading this has just reminded me ... I have a 9210 which I got 3 years ago. I kept the contract (and free upgrade insurance) running for my wifes phone. Maybe I can blag another XDAII for the upgrade
Congrat on the result Sunny.
Thanks Dannyboy. 8) Give it a shot.. you never know your luck!
I am just sooooo happy with my XDA II. I have had various PDA devices such as 9210 Communicator, 9210i, iPAQ's, Palms and P800's etc but have never been 100% satisfied with any of them apart from since purchasing my XDA II.
Just look at the comparison with my P800 - the XDA II looks like a proper device whilst the P800 sadly looks like it fell out of the kids pram. LOL
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btw - MERRY XMAS XDA CREW!
Thanks - Sunny.
I've tried several times and the site tells me my IMEI and Wi-Fi MAC Address is not valid. I removed them from the site for protection.
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alhadee12 said:
I've tried several times and the site tells me my IMEI and Wi-Fi MAC Address is not valid. I removed them from the site for protection. View attachment 2971368
Click to expand...
Click to collapse
Yeah this is bull. Same thing here.
DrexelDragon said:
Yeah this is bull. Same thing here.
Click to expand...
Click to collapse
I was hoping I wasn't the only one experiencing this problem.
alhadee12 said:
I was hoping I wasn't the only one experiencing this problem.
Click to expand...
Click to collapse
Are you entering in the new devices imei and wifi mac address? make sure they are connected to the same network or wifi? This is making me really anxious.......
Virusbetax said:
Are you entering in the new devices imei and wifi mac address? make sure they are connected to the same network or wifi? This is making me really anxious.......
Click to expand...
Click to collapse
Huh? Wifi network they are connected to means nothing.
Virusbetax said:
Are you entering in the new devices imei and wifi mac address? make sure they are connected to the same network or wifi? This is making me really anxious.......
Click to expand...
Click to collapse
Yes, I pulled the information directly from the status section of the device.
DrexelDragon said:
Huh? Wifi network they are connected to means nothing.
Click to expand...
Click to collapse
Just trying to offer some helpful advice . Anyways i felt that maybe Samsung verified you had the device in your hand by doing the wifi mac address thing by detecting that you are currently connected to the wifi with that device. i dunno......
Same here, maybe it has to do with these phones schedule to be released on the 17th and they may not have the IMEI's active in their systems.
Sent from my SM-N910T using XDA Free mobile app
I was able to submit my Sprint Note 2 through the website. I had two hex numbers under device status. The shorter number didn't register but went through when I submitted the longer hex number. For my Sprint device, the longer hex number had an additional two digit prefix.
LaDoyers said:
I was able to submit my Sprint Note 2 through the website. I had two hex numbers under device status. The shorter number didn't register but went through when I submitted the longer hex number. For my Sprint device, the longer hex number had an additional two digit prefix.
Click to expand...
Click to collapse
You entered your note 2's imei and wifi mac?
gbert15 said:
You entered your note 2's imei and wifi mac?
Click to expand...
Click to collapse
Yes. Folks at tmobile said the site is to verify that the trade-in device has clean esn etc.
I did NOT write down my trade in devices' imei or wifi mac address.... because in noplace on the samsung promotion site did it say we had to.
But i believe it's the note 4s info that you have to input? I got on a chat with a samsung rep and she said it is because the note 4 is officially released for us on 10/17 so starting Friday the site will work for us.
slickmastajay said:
I did NOT write down my trade in devices' imei or wifi mac address.... because in noplace on the samsung promotion site did it say we had to.
But i believe it's the note 4s info that you have to input? I got on a chat with a samsung rep and she said it is because the note 4 is officially released for us on 10/17 so starting Friday the site will work for us.
Click to expand...
Click to collapse
You're correct, the site does not specify whether it's trade-in device or new device. I guess we have a month and half to figure it out.
I'll post some more details as soon as I hear back from Samsung. I mailed the documents through usps.
Edit: I found the instructions under official rules of the page. It's the numbers for the pre-ordered device and not the trade-in device. Resubmitting documents tomorrow lol.
LaDoyers said:
You're correct, the site does not specify whether it's trade-in device or new device. I guess we have a month and half to figure it out.
I'll post some more details as soon as I hear back from Samsung. I mailed the documents through usps.
Edit: I found the instructions under official rules of the page. It's the numbers for the pre-ordered device and not the trade-in device. Resubmitting documents tomorrow lol.
Click to expand...
Click to collapse
The site says, "We'll also need your new device's IMEI or HE'D MEID
and Wi-Fi MAC address."
LaDoyers said:
Yes. Folks at tmobile said the site is to verify that the trade-in device has clean esn etc.
Click to expand...
Click to collapse
I guess u got the reason why I asked now! Yea its the note 4 numbers not the trade in device! I think most of the guys from tmo doesnt know about the trade in and just goes by what they read!
Hope everything goes well man!
Am I the only one that didn't get a packing slip from tmobile or a receipt. ..what are you guys using for the document upload portion of this???
Sent from my SM-N910T using XDA Free mobile app
stillbrad said:
Am I the only one that didn't get a packing slip from tmobile or a receipt. ..what are you guys using for the document upload portion of this???
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Pre-ordered mine in store and made sure they printed out a receipt showing the trade in! Not completely sure it went through though! After submission it didnt give me an error message but I went back to the start of the page! No confirmation received other than the coupon code for samsung accessories!
Can anybody confirm what happened to them upon submission?
gbert15 said:
Pre-ordered mine in store and made sure they printed out a receipt showing the trade in! Not completely sure it went through though! After submission it didnt give me an error message but I went back to the start of the page! No confirmation received other than the coupon code for samsung accessories!
Can anybody confirm what happened to them upon submission?
Click to expand...
Click to collapse
Well the fact that it went through means progress? Lol
Thing was i started off putting in the email ad then clicked submit and left! Resumed during the afternoon and input the numbers needed and the jpegs of my receipt! After clicking submit it went back to the first page so now I am iffy if that was good enough or what! :what:
gbert15 said:
Thing was i started off putting in the email ad then clicked submit and left! Resumed during the afternoon and input the numbers needed and the jpegs of my receipt! After clicking submit it went back to the first page so now I am iffy if that was good enough or what! :what:
Click to expand...
Click to collapse
Let's say for some reason come November 30th and it turned out it didn't work out for anyone? What are our options considering we were all scammed??
According to Sammobile.com
Someone who can understand these rules better let us know...
-> https://samsungpromotions.com/netflix/en-us/Rules
Do we all get it as long as we can provide proof?
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Netflix Promotion Link:
Code:
https://samsungpromotions.com/netflix/
Samsung Promotions Link:
Code:
http://samsungpromotions.com/
On the image it also says something about Milk Subscription... Netflix I think is for 1 year? unless I'm wrong!
Question is do we "WHO already Have note4" are good for this promo!? I really hope so it would be amazing!
SOmeone who knows more about this let us know!
It's only available if you make a new purchase.
From the terms:
"The Qualifying Purchase item must have been purchased during the Offer Period, and any receipt submitted must have a transaction date within the Offer Period. Limit one (1) Offer per household. Offer requests in excess of the foregoing limitation will not be honored or acknowledged."
Sent from my SM-N910V using XDA Free mobile app
Thrill3d said:
It's only available if you make a new purchase.
From the terms:
"The Qualifying Purchase item must have been purchased during the Offer Period, and any receipt submitted must have a transaction date within the Offer Period. Limit one (1) Offer per household. Offer requests in excess of the foregoing limitation will not be honored or acknowledged."
Sent from my SM-N910V using XDA Free mobile app
Click to expand...
Click to collapse
Meh I got excited for a sec lol.. Samsung always comes up with those random dates :/ no love for others lol.
patt2k said:
Meh I got excited for a sec lol.. Samsung always comes up with those random dates :/ no love for others lol.
Click to expand...
Click to collapse
well, i mean, they did do that whole "$200 off" deal for trading in a phone worth $10.....
jayochs said:
well, i mean, they did do that whole "$200 off" deal for trading in a phone worth $10.....
Click to expand...
Click to collapse
Yea I got my phone 1 day too late lucky me right?
Not to sound like an idiot but searching for a simple answer as I already assume by the writing - fine print that I don't qualify.
- Already been a Netflix Subscriber for several years and currently paying per month on their service.
- Bought my Verizon Galaxy Note 4 back in October/2014 upon release date already.
I assume the later disqualifies me. Just looking for confirmation that I am reading this correctly
lazer9 said:
Not to sound like an idiot but searching for a simple answer as I already assume by the writing - fine print that I don't qualify.
- Already been a Netflix Subscriber for several years and currently paying per month on their service.
- Bought my Verizon Galaxy Note 4 back in October/2014 upon release date already.
I assume the later disqualifies me. Just looking for confirmation that I am reading this correctly
Click to expand...
Click to collapse
You are correct, you would need to purchase the device between January 4 and 17 to be eligible.
Sent from my SM-N910V using XDA Free mobile app
Whats sad about this.. If people wanted to be a real ass and stoop to low levels. Like most deals they go back during return times so people who just purchased are not short changed, well what happens is they could go back and do return and new purchase. This is why most deals like this go back past weeks to avoid store return periods. It would be dumb for people to do but yet some people would do it for spite to get a neyflix deal.
It seems prizelogic is running this promotion.
Good luck!
Where there is a will, there is a way.
Enjoying my free year of Netflix now. They sent me the approved email this morning and the code for Netflix. I assume the, "+MilkMusic" is just the regular free one as there was no mention of it in the approval email.
What about Dev Edition?
Has anyone tried to register with the Dev Edition? When you register it asks for IMEI and Wireless MAC. I bought a couple of them and neither IMEIs are working. Comes back as invalid IMEI.
lazer9 said:
Not to sound like an idiot but searching for a simple answer as I already assume by the writing - fine print that I don't qualify.
- Already been a Netflix Subscriber for several years and currently paying per month on their service.
- Bought my Verizon Galaxy Note 4 back in October/2014 upon release date already.
I assume the later disqualifies me. Just looking for confirmation that I am reading this correctly
Click to expand...
Click to collapse
Photoshop the receipt and your golden
Ding, ding, ding. We got a winner!
BTW- The promo started a week ago and it's only a limited number of promos that will be offered, even if they run out before the end date.
ljv said:
Has anyone tried to register with the Dev Edition? When you register it asks for IMEI and Wireless MAC. I bought a couple of them and neither IMEIs are working. Comes back as invalid IMEI.
Click to expand...
Click to collapse
I tried with the DE (bought on the 8th), same result as you, invalid IMEI
bbeelzebub said:
Where there is a will, there is a way.
Enjoying my free year of Netflix now. They sent me the approved email this morning and the code for Netflix. I assume the, "+MilkMusic" is just the regular free one as there was no mention of it in the approval email.
Click to expand...
Click to collapse
So how did you get them to approve you
Got a VZW Note4 on 1/4/15 and submitted it that night. On the 9th, I got an email saying they received my submission. Have not received the activation code yet though. The fine details at registration said it may take up to 3 weeks.
Finally got the Dev edition to register. It still said invalid. After getting this email response, I did as stated and it went through.
Thank you for your interest in the Netflix Gift With Purchase. If you are receiving an Invalid IMEI/ Serial Number message, please return to the site and enter your information again. If the error pops up and you believe your claim is valid, please close the error message, make sure your receipt is still in the uploaded field, and hit submit again. The next screen will tell you to verify your image. Select continue and your claim will be submitted. A confirmation screen and email will follow.
Thank you,
PrizeLogic Support
transportguy said:
Got a VZW Note4 on 1/4/15 and submitted it that night. On the 9th, I got an email saying they received my submission. Have not received the activation code yet though. The fine details at registration said it may take up to 3 weeks.
Click to expand...
Click to collapse
I submitted the same day and got mine this past Monday.
ljv said:
Finally got the Dev edition to register. It still said invalid. After getting this email response, I did as stated and it went through.
Thank you for your interest in the Netflix Gift With Purchase. If you are receiving an Invalid IMEI/ Serial Number message, please return to the site and enter your information again. If the error pops up and you believe your claim is valid, please close the error message, make sure your receipt is still in the uploaded field, and hit submit again. The next screen will tell you to verify your image. Select continue and your claim will be submitted. A confirmation screen and email will follow.
Thank you,
PrizeLogic Support
Click to expand...
Click to collapse
Just wonder what are you using as the receipt? The conformation email?
I just scanned the receipt that came in the box.
I ordered a Droid Turbo 2 from Motorola yesterday. Before that I searched on taobao.com( I think you guys should have heard of it) and found BL-unlocked Turbo 2 being sold.
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I asked the seller about the bootloader thing and she told me that these phones were not unlocked by her. These phones came in with BL unlocked and she doesn't know how to unlock the bootloader.
So I assume that there's a way to unlock it and we just haven't find it, right?
We are ready to pay .. Of some one found the codes or method.. Last time we did the same in case of droid maxx by paying 45$ ..
If a method truly has been found that would be great, however there could be a not so great explanation as well:
1. Unlocked by a Motorola Employee using official software/hardware.
2. Fake Droid Turbo 2's. Someone mentioned that the price for these was pretty low, so its possible these are just knockoffs that are unlockable. I mean... You know.... China....
Still I hope its legit and the person is willing to sell the method, or perhaps reverse engineering the exploit would be possible even if unlikely.
I bet on #1 being the case.
Sent from my XT1585 using Tapatalk
Do they have Verizon Wireless in China? It is an exclusive VZW phone. If they do not have Verizon there then maybe its where it is built? If no to both it might be a fake. China is starting to get scarily good at knockoffs lately.
Droid turbo 2 is factory unlocked .. So it can use anywhere .. I'm using here in India with local CDMA / GSM networks .. So ..
aneeshmbabu said:
Droid turbo 2 is factory unlocked .. So it can use anywhere .. I'm using here in India with local CDMA / GSM networks .. So ..
Click to expand...
Click to collapse
We're talking about bootloader unlock, not SIM unlock...
So here's the deal. I'm willing to put up the cash to buy one cause the selling price is sort cheap. I'll pay via PayPal and so if it's scammy wammy timey wimey, I'll have buyer protection. My Chinese coworker can help me navigate the site tomorrow. Then after a billion years whatever it is will arrive here in NYC from China. Now, if, and that's a big If, if it's really a BLUL DT2, that will mean I have a second phone with an unlocked bootlader. I am the guy who googles for how to do basic stuff. Among my family I'm the tech guy, but were a family of artists. The last time I did any programming was basic on a PC in 1992, so, I have no means of transforming this hypothetical bootlader unlocked phone into an unlock/root method for the community. But I am willing to send the phone to someone less hopeless in this area then myself. Present thyself hero....
---------- Post added at 02:00 AM ---------- Previous post was at 01:35 AM ----------
OK Google was giving me bad price translation. This is about $700.00 USD so legit price range, but realizing this its too much for me to risk the cash. I was thinking this was about $38 dollars US. Google converted for Japanese vs Chinese yen from USD and I didn't catch that first pass.
thrax12 said:
So here's the deal. I'm willing to put up the cash to buy one cause the selling price is sort cheap. I'll pay via PayPal and so if it's scammy wammy timey wimey, I'll have buyer protection. My Chinese coworker can help me navigate the site tomorrow. Then after a billion years whatever it is will arrive here in NYC from China. Now, if, and that's a big If, if it's really a BLUL DT2, that will mean I have a second phone with an unlocked bootlader. I am the guy who googles for how to do basic stuff. Among my family I'm the tech guy, but were a family of artists. The last time I did any programming was basic on a PC in 1992, so, I have no means of transforming this hypothetical bootlader unlocked phone into an unlock/root method for the community. But I am willing to send the phone to someone less hopeless in this area then myself. Present thyself hero....
---------- Post added at 02:00 AM ---------- Previous post was at 01:35 AM ----------
OK Google was giving me bad price translation. This is about $700.00 USD so legit price range, but realizing this its too much for me to risk the cash. I was thinking this was about $38 dollars US. Google converted for Japanese vs Chinese yen from USD and I didn't catch that first pass.
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There is one option for $478, 32gb-unlocked but doesn't say if it's New, the other options are in like new condition.
Seems fishy.
Price is to low. And the pic they show is of a device made with moto maker. Im guessing knock off. The screen on that phone looks lower res. Could be the pic but it dont look right to me.
my guess is that these were internal development/test models. There are usually a few that leak out here and there from Motorola with every new phone release.
We can hope some one I'll unlock the bl
FYI.....Only applicable if paid via website and not PayPal
http://www.androidpolice.com/2018/0...ts-credit-card-fraud-buying-companys-website/
https://www.technobuffalo.com/2018/...eports/?utm_source=dlvr.it&utm_medium=twitter
...
Heard the news. Called my credit card. Luckily there weren't any other purchases except for the 5T. Blocked it anyway for peace of mind.
Sent from my OnePlus 5T using Tapatalk
Happened to me
Account hacked too
greeneyez15o said:
Happened to me
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I used a Chase Credit card to buy my 5T and today received a note that my e-mail address was changed on my Chase account (to an e-mail account I never used). I use a password program generated password full of gobbledygook number and letters so I couldn't figure out how it was hacked. I spent an hour of the phone with the fraud unit and they couldn't figure it out, only speculation. They just didn't know if it was associated with OnePlus or not. The hack didn't charge anything but drained the account of reward points. Chase is making me whole again, but I still suspect it was from OnePlus based on all the complaints. I guess it's PayPal for me for all future Asian purchases.
Update: OnePlus disables credit card payments on its website in wake of reported security breach | Phone Arena
If you've done any credit card payments on OnePlus.net, it's advised you keep an eye on your payment history and statements.
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yeah, bought the phone in december and the CC got compromised yesterday.. still waiting for the bank's investigation though
From OP:
Dear user,
We are deeply sorry to inform you that following an attack on our systems, your credit card data may have been compromised. This data includes the card number, expiry date and security code that you entered at oneplus.net.
As soon as we were made aware of the attack, we launched an urgent investigation. We suspended credit card payments and have been working with a cybersecurity firm to reinforce our systems.
We recommend that you check your card statements and report any charges you don't recognize to your bank. They will help you initiate a chargeback and prevent any financial loss. If you run into any problems, or need further guidance, don't hesitate to reach out to us.
Meanwhile, we are looking for a suitable way to offer one year's credit monitoring to affected users. Credit monitoring is a service that alerts you to any abnormal or fraudulent use of your credit card. We will be in touch over email with details on how to claim your credit monitoring.
Once again, we cannot apologize enough for this incident and the trouble it may have caused you. We have informed the relevant authorities to monitor your card status, and will take measures to ensure this never happens again. If you have any questions, our customer support team is available at [email protected].
Our deepest apologies,
The OnePlus Team
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Wow!!! OnePlus says up to 40,000 customers were affected by credit card security breach
azsl1326 said:
Wow!!! OnePlus says up to 40,000 customers were affected by credit card security breach
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Yeah, saw that. Probably a good time to just proactively call your credit card company and report it lost/stolen and reference the data breach and have them issue us new cards. I just ordered my phone last week, so I may be in that breach.
I guess I was one of the lucky ones (this time) as I used PayPal. I think I used PayPal so that I could have the charge billed to my AMEX card. I don't recall if their CC processor took AMEX and I wanted to get the purchase protection with the card. Either way, I had enough fraudulent transactions/identity theft last year including taxes fraudulently filed using my identity that hopefully I can skip this incursion.
My card was charged for yahoo advertising space, I quickly cancelled the card but now feel super pissed about how OnePlus is handling the situation. I don't need any credit monitoring, my bank takes care of that (I have some added services) - I'm thinking about getting a refund and going full pixel 2 xl. This is such a ****ed up situation.
What do you expect them to do? I'm not beating you up asking but I'm curious because offering credit monitoring is what they all do in data breaches and as the horse is already down the road there is little more than can do. We'll see if they were sloppy in their security practices as it moves forward but for now we don't know that end of it. I do find it odd that you're considering Google which had a data breach more than 30 times larger as a go to answer.
This isn't to say I'm not POed, I've been trashed by Equifax, Tmo, Premara, and one other I cant even think of right now and here I am canceling my card and getting a new one sent in this latest bit of fun. The first time I remember being hopeful that I had taken my turn at being unlucky and that perhaps I wouldn't be hit again. Time and experience has changed that to me becoming fully confident I'll be right here again before long because it's pretty obvious the thieves are better at getting our data than companies are at protecting it.
I wont even buy anything online if I cannot use PayPal. I've always considered entering your CC information into a web page as about as secure as giving it over the phone.
It appears that OnePlus was following industry standards:
While OnePlus appears to have been following standard industry practice for encrypting data before sending it to the credit card processor, the problem appears to be a small window of opportunity, after the user has entered their data into the web form and before they hit submit. A tiny snippet of code, placed in the right place on OnePlus’s webpage, could capture the relevant credit card information and send it directly from the user’s browser, without the unencrypted credit card info ever being seen by OnePlus. That explains why only users who entered a new number into OnePlus’s system were affected by the breach, not users who had a saved credit card or used PayPal.
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In today's day and age, it's not a matter of if, but when your personal data will be compromised. I have dealt with data breaches, from Equifax, T-Mobile, BCBS, Home Depot, IRS and more. I have even suffered identify theft and tax fraud as a result of one or more of these breaches. They all offered credit monitoring, it's all they pretty much do. The best thing you can do, IMO, is stay on top of your financial and personal data via monitoring etc.
Not sure I would be bail on OnePlus because of the issue, but everyone is entitled to their own opinion.
Meh, it happens to all sorts of companies, not much they can do once the damage is done. I just had my card issuer issue a new card, just to be safe.
If you want to stay safe you need to use cash... Face to face transaction (and hope the guys friends aren't hiding in the next room waiting for you to flash the wad of cash)...
Unfortunately as the world gets more technical, so do the thieves...
davekaye said:
I used a Chase Credit card to buy my 5T and today received a note that my e-mail address was changed on my Chase account (to an e-mail account I never used). I use a password program generated password full of gobbledygook number and letters so I couldn't figure out how it was hacked. I spent an hour of the phone with the fraud unit and they couldn't figure it out, only speculation. They just didn't know if it was associated with OnePlus or not. The hack didn't charge anything but drained the account of reward points. Chase is making me whole again, but I still suspect it was from OnePlus based on all the complaints. I guess it's PayPal for me for all future Asian purchases.
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You should have a unique email address for your bank accounts. Do not use it for Paypal, as that email is public.
Also consider two-factor authentication.
ultramag69 said:
If you want to stay safe you need to use cash... Face to face transaction (and hope the guys friends aren't hiding in the next room waiting for you to flash the wad of cash)...
Unfortunately as the world gets more technical, so do the thieves...
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Cash is safe? You know how many people get mugged and robbed for cash in fake meet ups from eBay or Craigslist? haha
Online, all you have to do is cancel your card or dispute a charge. Face to face you have physical danger to worry about. Face to face, I switch from concealed carry, to having a Glock 19 openly on my hip. lots of people prey on face to face meets because they know that you are showing up with a wad of cash.
Happened to me. They hit my account on Wed. I know because I used a card I never use online for this one purchase. My bad but sucks either way