Seal Broken on new Gnote from Handtec, no sd card either! - Galaxy Note GT-N7000 General

Just got my note, the seal was broken, the box had been opened, and there's no sd card. wtf Handtec!

jason370 said:
Just got my note, the seal was broken, the box had been opened, and there's no sd card. wtf Handtec!
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Is there a label that shows customs opened up the box? If is very likely. Was the Priority Pak from FedEx cut at all?
Also, did you order an SD card? That was not included...

It doesn't come with an external sd card. Just 16GB internal memory.
Sent from my GT-I9100 using xda premium

My Note from Expansys didn't come with a MicroSD card either, but since none was listed I wasn't surprised!
Since Handtec, like Expansys, are shipping the Euro version, did they pack a UK adaptor/mains charger in the box? If so, that'll be why the security seal was broken.
Expansys shipped me an UK HTC charger, but didn't put it in the box with the Note.
Regards,
Dave

bbdj69 said:
Is there a label that shows customs opened up the box? If is very likely. Was the Priority Pak from FedEx cut at all?
Also, did you order an SD card? That was not included...
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ha, in that case, i feel a lot better...woo hoo handtec!

My seal on one side was open. No big deal to me. Maybe customs. I didn't think it came with an SD card. Everything was fine in the box for me. Screen film still on the phone and packaging all in tact.

mircury said:
My seal on one side was open. No big deal to me. Maybe customs. I didn't think it came with an SD card. Everything was fine in the box for me. Screen film still on the phone and packaging all in tact.
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false alarm! thanks GNote family!

jason370 said:
false alarm! thanks GNote family!
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So we can assume they didn't opened the back cover? I think that they may not even know how to open the Note's back cover. Just saying.
I wonder how much of "something" you can stuff on the sweet battery place on the Note!

jason370 said:
false alarm! thanks GNote family!
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It sounds funny but yeah, customs all over the world have this right to open your package to look for any "illegal items".

I received mine from Handtec. The box was sealed, two seals nad both was in-tacked. No memory card but i believe it wasn't supposed to come with one anyways. Handtec will have my business again. Plus the shipping is so fast, coming from overseas.

falgun said:
I received mine from Handtec. The box was sealed, two seals nad both was in-tacked. No memory card but i believe it wasn't supposed to come with one anyways. Handtec will have my business again. Plus the shipping is so fast, coming from overseas.
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Let me reiterate that I hit the panic button a bit too hastily when I wrote this post.
Sent from my GT-N7000 using xda premium

ordered from clove.co.uk...extremly fast shipment ... no memory card ofc...uk charger...everything sealed

i'm on the verge of ordering from handtec, so from your experiences, most units came sealed & the one or two that were opened, still had the plastic lamination on the front & back, correct? did the lamination show any sign that it was removed from either side, ie.. bubbles etc..?

mike2518 said:
i'm on the verge of ordering from handtec, so from your experiences, most units came sealed & the one or two that were opened, still had the plastic lamination on the front & back, correct? did the lamination show any sign that it was removed from either side, ie.. bubbles etc..?
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Customs is the reason some people are receiving them opened and the experience will be entirely different depending on what country the Galaxy Note is being delivered to. In other words someone ordering from the UK who receives one sealed from Handtec doesn't mean your going to when it comes through US customs.

When I spoke to Handtec before I got it from somewhere else, they said they have two sorts on offer, one that comes factory unlocked and one that's a bit cheaper that they get unlocked and may havethe original carriers branding, and those ones are a bit cheaper because of those reasons.
Sent from my GT-N7000 using Tapatalk

same here i ordered from handtec and in Newark, NJ Customs hold it b/c handtec didn't describe what was in package so one day customs held it there then i called fedex gave them all the info then they released it. as i open the fedex packaging i noticed the GNOTE's seal was broken but everything was in the box. Well i have problem with the screen of Gnote so i am gonna have to call Handtec and return it to them.

I ordered from Handtec, the slightly more expensive factory unlocked one, and my phone was still sealed with the plastic phone coverings undisturbed. This is despite customs holding my package due to insufficient description. I will note the "factory seal" sticker is only on one side of the box, and the paper label on the other side is barely covering the gap between top and bottom, and easy to peal up. I did this and opened my box, tilting from that end, so if I wanted to, I could seal it all up again and have it appear factory sealed. I'd never do that and lie about it, though.

koniakki said:
So we can assume they didn't opened the back cover? I think that they may not even know how to open the Note's back cover. Just saying.
I wonder how much of "something" you can stuff on the sweet battery place on the Note!
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huh? Is the back cover supposed to be on? Because with mine, the back cover was not on the phone, but the seals were not broken either.
ps. there was also ONE finger print on the screen...weird

Related

Did I receive an "open box" N7100....?

I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
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Sent from my GT-N7100 using Tapatalk 2
Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
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Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
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prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
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Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
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Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
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I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.
Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
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I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
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Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
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Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
Sent from my GT-N7100 using Tapatalk 2
ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
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Damn dude, chill out. You got your money back. Move on.
shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
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new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
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i'm chill. just responding to what others post. you chill.
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.
ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
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? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:

Broken Seal?

Has anyone else received their nexus 10 with the black "do not accept if seal is broken" stickers ripped? I'm in the uk if that makes any difference. The battery was at 65% (though it looks like this is normal/common). It might not be an issue except it also has light bleed in the corners so I guess I'll be returning it.
nope, but the screen looked awful when I got mine, covered in crap with a scratchy bit in the middle, then I realised it was a peel off cover and it was pristine underneath
You should be able to send it back, I'm sure they'll know if someone else opened it, was quite suprised when I booted mine up and I was greeted with my name on the log-in screen.
My seals were broken too..
Mine was broken too, also sought bleed at right bottom, thinking of returning and buying nexus 7
sent from s3 running Viking way
Mine came with 61% charged battery and my seals were in tact.
My replacement had one broken seal. So I guess its still okay since it wasn't opened and tampered with.
Sent from my Nexus 10 using Tapatalk HD
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
Bru87tr said:
Mine came with 61% charged battery and my seals were in tact.
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65 but sealed for me
Sent from my Nexus 10 using xda app-developers app
Mine was intact!
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
mikehulme1983 said:
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
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I'd be interested to know why some peoples' seals were broken. Is it being a return the most likely explanation? Was there any light bleed? I really don't expect to pay £400 for a return.
I've had 3 Nexus 10's so far - one purchase and two replacements for various problems.
There were plain white seals on the first that were in tact, but the two replacements both had black Samsung seals that were broken.
I had 2 seals
One broken, other one not
Battery was also discharge around 65%
No issue until now
PS: purchase 2 weeks ago in france
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
risktaker said:
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
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I ordered mine the Friday after the Tuesday launch and only had clear packing tape on the short ends of the box.
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
Tosh3004 said:
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
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I would give up you know. They are just passing around rma devices. I would return them all. And wait for a month till new devices are made. I have the same problem.
Tosh3004 said:
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
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You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
EniGmA1987 said:
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
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Random checking on consignments perhaps, but there's no way customs in any country would open 90% of the devices in a consignment.
This is clearly the logistics handlers (Computer 2000 in the UK) being told to recycle RMA'd devices.
Utterly shameful IMO.
I just got my nexus 10 today and had them install my user info. When I opened the box, both black seals were intact.
Sent from my Nexus 10 using xda app-developers app

Ordered from tropical_mobile on eBay? Here's what you can expect inside

I placed a pre-order from tropical_mobile on eBay since I decided the H815 model was the best choice overall, for me. They offered two day shipping as well, so it was sort of a no brainer at that point. I paid a few pennies shy of $700, but they have since significantly dropped the price down to $630, so your patience will be rewarded if you decided to wait! As their listing states, it comes with some goodies, and I thought I may as well post a few pics of said goodies in case anyone was wondering.
There is no extra back piece included. Just thought I'd get that out of the way in case anyone was wondering. It only comes with the back that you ordered. In my case, that's the black leather - and I love it!
I'm a bit peeved that I could've saved $70 by waiting a few days, but I'm one impatient as hell sonofabitch, so I'll just deal with it haha.
Enjoy!
http://i.imgur.com/aEuQENJ.jpg
The clear case is a bit.. meh. Feels great, but not liking the design at all.
http://i.imgur.com/s3GsBCv.jpg
Generic car charger.
http://i.imgur.com/bTfoOco.jpg
http://i.imgur.com/SP2qgWS.jpg
And in the actual box. Comes with a pair of Quadbeat 3, given how much of an audiophile I am, I am likely to hate them. The fact that they're a gaudy red doesn't help much at all haha
http://i.imgur.com/H81vyDb.jpg
Pictures were taken with a Huawei Ascend Mate 7 running CM11.
I ordered from the same place, mine is sitting in Memphis going to be here tomorrow. We shall see what I get.
Ordered mine sunday, received it this afternoon. What an awesome service. Red leather and it looks STUNNING in person. Im super happy. That seller is great.
I paid $646 for mine and very next day it was dropped to $629. No biggie at all cause a si said, the phone came faster than expected
Sent from my LG-H815 using Tapatalk
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
lethalboy said:
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
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I ordered from them as well. Mine had a tracking number issued but sat for 3 days saying label created. After emailing them it magically moved (could be coincidence) and is now on plane for delivery tomorrow. Ordered at $646 for non leather back and saw it dropped: no biggie as I signed for PayPal credit to finance over 6 months. If I don't like it, Swappa here it comes!
Sent from my SD4930UR using XDA Free mobile app
Did it include a north american adapter?
I got the red leather version from them it got here yesterday. did an unboxing vid wish should be up soon
HideYoKids said:
Did it include a north american adapter?
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i did get a pretty generic gray adapter from them. Seems its the same most ebay phone sellers supply.
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
Click to expand...
Click to collapse
Strange.. ordered on monday morning and havent receive a tracking number from ebay... will create a account on fedex to see what happens.
Mine just showed up at home and I ordered it last Wednesday. I can not wait for work to be over.
gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
Click to expand...
Click to collapse
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
HideYoKids said:
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
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You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
Rapazzo said:
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
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Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
I picked up one from them as well, red leather.
I paid $674 on Saturday, they sent me a tracking number on Monday, and the phone arrived this morning in good working order.
So far, I think this is an awesome phone, and although I could have saved a few bucks by not being impatient, it was worth the 674 to me at the time, so it's hard to say I got hosed.
Either way, great seller, hopefully I won't be using them for a long time!
gtg465x said:
Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
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true true. however I have always had issues with my screens getting scratched, it drives me nuts!
gtg465x said:
You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
Click to expand...
Click to collapse
Is that a particular FedEx feature? I just created an account but dont see that option/setting anywhere
FedEx delivery manager or something
Those of you who already received the order from this seller, can you post the full model number? I'd like to know the bands that it supports. I want to use it with Bell in Canada but also in south america (Chile)
Thanks
Sent from my SGH-I337M using Tapatalk

Sending my OPX back...

I was super excited to see my new OPX show up.
I was surprised that they chose to ship my phone and Rosewood case in nothing more than a thin bubble wrap envelope. When I opened the package, the box has pretty dented in the corners.
After I took out the phone and pulled off the plastic protectors, I found small scratches on three of the four corners on the back of the phone. I then found a pretty deep search on the front below the home button.
Then I was even more bummed to find adhesive tape sticking out of the back glass beside the top microphone.
Poor build quality and poor packaging for sure.
I love the feel of this phone , too bad.
Sent from my ONE E1005 using Tapatalk
Mine came in the oneplus box in a box ups saver direct from China. That seems odd to me.
Yea seems odd did you buy from genuine site
Sent from my ONE E1003 using Tapatalk
Might be a dud. Send it back and get another one!
Mine came in the same box as @neilownz and everything was in pitch perfect shape.
Did you buy it on oneplus website ?
I think you got scammed mate. Most of ours came in that clean slide box as seen above. Did you buy it off eBay or something? Maybe it was actually a second hand phone someone tried to sell you?
I bought from one plus site, and it came in a small brown box as op described, but no problems with it.
Sent from my A0001 using Tapatalk
The phone was packaged in the White OnePlus box, the case and phone were shipped inside a grey bubble wrap envelope, not a brown box.
It was purchased with my invite from OP.
Sent from my iPhone using Tapatalk
I sent my OPX back as well, it had the yellow tint issue on the display which really annoyed me. Currently awaiting a replacement-I hope I get it before Christmas otherwise I'll have to wait until the new year.
I got mine in a very thick bubble plastic protection,in sack from DHL. White box
ludoke said:
I got mine in a very thick bubble plastic protection,in sack from DHL. White box
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Same here - the packaging was impeccable!
Does OnePlus give you a return shipping label? Or you gotta pay shipping yourself? Just curious.
Mine came in the same box as above. My device is pretty clean and nice.
Sent from my ONE E1005 using Tapatalk
waingro808 said:
Does OnePlus give you a return shipping label? Or you gotta pay shipping yourself? Just curious.
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In the UK by law they have to pay for it, don't know about elsewhere. But from what I have heard some people have had to pay ridiculous amounts of money to send the device back.
ShinOrochiX said:
In the UK by law they have to pay for it, don't know about elsewhere. But from what I have heard some people have had to pay ridiculous amounts of money to send the device back.
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Thanks. I'm in USA and had to pay shipping. Luckily there's a USA return Center, so it only cost 8 USD.
I purchased the OnePlus X online, and my one is very nice and clean. I believe you have got the 2nd hand one.
waingro808 said:
Thanks. I'm in USA and had to pay shipping. Luckily there's a USA return Center, so it only cost 8 USD.
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UPDATE: 18 days after OnePlus received my phone, they never refunded my money. They also didn't respond to my email followup. I filed a PayPal dispute and got my money back in 2 days. Good job Paypal!!!
mine came in a DHL envelope packaging. sadly the box came with a small dent on it, but that's where it ended. The device itself is brand new with no issues whatsoever. super happy with it.
sad that your experience isnt the same as most of us...
oh nooo...too pity

Did anyone else get to order one today and didnt get a chance to order a case with it

I forgot and when I went back to order a case they were all sold out. If you are in my shoes, how to protect your OP5 until cases come out or in stock? I'm sure it comes with a preinstalled screen protector at least, maybe leave the plastic on the back? All ideas are welcome
i had the welcome package in my cart but it said out of stock. I checked out and it only charged me for the phone. I figured it would just charge me later when it was back in stock (it was $60 cheaper than it shows now). It only shows I ordered a phone
I'm looking for a case but not having luck. I guess I'm just going to be extra cautious
I talked with an agent from oneplus... obviously the phone just went out buddies xd and it doesn't have accessories yet
They are going to request them soon
I ordered just the phone... don't plan to use any case...
same here
I ordered a Slickwraps leather skin. It should be here by the time I get the phone.
lechon3x said:
I ordered a Slickwraps leather skin. It should be here by the time I get the phone.
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Have you used them before, does it cover the camera hump? Also, they are on pre-order how do you know you'll get it in time?
SysAdmNj said:
Have you used them before, does it cover the camera hump? Also, they are on pre-order how do you know you'll get it in time?
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I've used them on several devices. They usually don't provide a lip for the camera lenses. I lay my phones down on a soft surface so scratching is not an issue. When I placed the order it said that they were in stock so I'm just assuming. I'll keep you updated
elijahblake said:
i had the welcome package in my cart but it said out of stock. I checked out and it only charged me for the phone. I figured it would just charge me later when it was back in stock (it was $60 cheaper than it shows now). It only shows I ordered a phone
I'm looking for a case but not having luck. I guess I'm just going to be extra cautious
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Before it removes it from your cart, there was a window telling you that it wasn't available, and that it would be removed if you continued, with the with-bundle price crossed out, and the reduced price listed.
I did add it to my car .... When checking out it was sold out ?
Sent from my SM-N900T using XDA-Developers Legacy app
namartlu said:
I ordered just the phone... don't plan to use any case...
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This, atleast for now. I'll definitely get a screen protector and a tpu-case for party's and when traveling.
Same. Got phone but cases sold out. I'm sure 3rd party will be available soon.
I had an otterbox with my old motorola defy for years. i ordered yesterday the oneplus but screenprotector and case from otterbox was out of stock. So i ordered the otterbox at otterbox.de . This shop has an option for country selection.
But i still need the screenprotector. The lack of cases and screenprotectors are a pitty btw.
I'll use the Spigen Rugged Armor case, it's the best in my opinion.
Same, but I was able to order an Orzly clear case on eEbay UK.
BruceLetto said:
... The lack of cases and screenprotectors are a pitty btw.
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The OnePlus 5 comes with a factory preinstalled screen protector, check the "What in the box?" section of the OP5 specifications web page. I have an inexpensive ($9USD) Catman soft back cover with gold trim ordered but it won't arrive in time for my phone so I likely leave the back protection strip on the phone and baby it for a while. The price is cheap enough that I may buy something else if more desirable covers become available and in stock before it arrives. These cases are actually clear except for various top and bottom trim colors and accents around the camera, flash and side button holes. Some of the pre-launch "leaked" OP5 pictures showed these cases.
I kept refreshing and trying again. I eventually got the welcome package too
0xTJ said:
Before it removes it from your cart, there was a window telling you that it wasn't available, and that it would be removed if you continued, with the with-bundle price crossed out, and the reduced price listed.
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I closed the pop-up with the cross on the top right corner and re clicked on "Purchase", I had to do it 3 times and I got it.
I ordered the 8/128 with the carbon bumber case. I see a ship date of today but I did hit the cancel button last night but it doesn't do anything. No confirmation no sorry your order can't be cancelled. Oh well at this point if it comes it comes. To be honest I'm just not impressed with it and don't think I'll be able to ditch my S8. The overwhelming thing I like about Oneplus is the community but it is summer now and I don't have as much time to root and play with my toy, lol. If it comes I'll take it for a test ride and see how I like it. Maybe keep it as a spare but the Essential is also coming as well as the Pixel 2 by LG which I have a feeling will have a little G6 heritage.
3DSammy said:
...comes with a factory preinstalled screen protector
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tempered glass like the one out of stock or just a thin foil? I would prefer the first but expect the last, like it was on all the 5s seen in a lot of review videos

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