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There will be 3 Epics in my household come 8/31. I am wondering if we could get away with purchasing insurance for just one of the Epics, and have it cover all 3.
Do they record the serial number of the phone and tie it to each insurance policy? What about any other info that could tie a specific phone to the policy rather than just the phone model?
If not, I don't see how we couldn't have 1 policy cover all 3 phones. Thanks
quasi13 said:
There will be 3 Epics in my household come 8/31. I am wondering if we could get away with purchasing insurance for just one of the Epics, and have it cover all 3.
Do they record the serial number of the phone and tie it to each insurance policy? What about any other info that could tie a specific phone to the policy rather than just the phone model?
If not, I don't see how we couldn't have 1 policy cover all 3 phones. Thanks
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Each phone is tied to a line. If Sprint was a GSM network then maybe you could go sim card swaps and maybe get away with it. However since each phone on CDMA networks is stuck to a phone number and thus a line, I am pretty sure they can tell which phone is being replaced.
e.g. if i have 3 phones with numbers 000-000-0000, 111-111-1111 and 222-222-2222, and phone 111-111-1111 breaks but only 000-000-0000 is insured, and I bring in 111-111-1111 to replace it as 000-000-0000 which is insured, any new phone they send me would be activated as 000-000-0000 in other words they'd see that they are activating a phone for a number already in use. I hope this idea makes some sense.
This will not work at all. If you DO decide to swap the phones around, you can't put in a claim or repair until the device has been active on that line for 30 days.
ben7337 said:
Each phone is tied to a line. If Sprint was a GSM network then maybe you could go sim card swaps and maybe get away with it. However since each phone on CDMA networks is stuck to a phone number and thus a line, I am pretty sure they can tell which phone is being replaced.
e.g. if i have 3 phones with numbers 000-000-0000, 111-111-1111 and 222-222-2222, and phone 111-111-1111 breaks but only 000-000-0000 is insured, and I bring in 111-111-1111 to replace it as 000-000-0000 which is insured, any new phone they send me would be activated as 000-000-0000 in other words they'd see that they are activating a phone for a number already in use. I hope this idea makes some sense.
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Yes - that makes sense. Thanks for the quick reply and good info!
So at $7 per month and a $100 deductible, it would take 57 months to total the $500 off-contract price of the Epic.
If we got the insurance for all 3 phones, it'd be 1/3 the amount of time; 19 months to total $500 between us. The insurance still seems appealing (at least until used Epics start showing up on Ebay for ~$200).
If we wait until day 29 to add the Equipment Replacement Program, is accidental damage, theft, etc. covered for the first 4 weeks after the phone is purchased? (Does that 30-day satisfaction policy cover this?)
Thanks!
I was told by a sprint rep that the deductible for the Epic would be $150 - and you only get one replacement. Then they drop your insurance.
Actually... there is actually a loophole to have all your phones covered with only 1 insurance on your lines but I won't write it on here (sorry guys) and nothing is covered with the first 30 day policy except a return/exchange. Damage, theft, etc must be done thru insurance not thru the 30 day policy.
DirtyShroomz said:
Actually... there is actually a loophole to have all your phones covered with only 1 insurance on your lines but I won't write it on here (sorry guys) and nothing is covered with the first 30 day policy except a return/exchange. Damage, theft, etc must be done thru insurance not thru the 30 day policy.
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Sorry to bother u bro, when u get a chance can u pm me about this?
Sent from my SPH-M910 using XDA App
quasi13 said:
There will be 3 Epics in my household come 8/31. I am wondering if we could get away with purchasing insurance for just one of the Epics, and have it cover all 3.
Do they record the serial number of the phone and tie it to each insurance policy? What about any other info that could tie a specific phone to the policy rather than just the phone model?
If not, I don't see how we couldn't have 1 policy cover all 3 phones. Thanks
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Get the best buy insurance instead of the sprint insurance and you can do this. The best buy salesman actually suggested it to me when my wife and I bought the same phone. We are on a family plan and he just added one insurance policy. He said if either breaks just bring it in and we get a new one. Pretty sweet deal in my opinion.
Kcarpenter said:
I was told by a sprint rep that the deductible for the Epic would be $150 - and you only get one replacement. Then they drop your insurance.
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You were told the wrong info. That rep was a moron.
richse said:
Get the best buy insurance instead of the sprint insurance and you can do this. The best buy salesman actually suggested it to me when my wife and I bought the same phone. We are on a family plan and he just added one insurance policy. He said if either breaks just bring it in and we get a new one. Pretty sweet deal in my opinion.
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I assume I'd have to buy the phone from them, too? I have a hard time giving BB my business, so, if that's the case, I'll have to pass.
Lots of odd information in here. Sprint's insurance is tied to a particular phone number, it has nothing to do with the phone, they cover whatever phone is on that number. There is a way to scam their system, but I won't be posting it. Best Buy lied to you. They lie to sell PSP. Their insurance is garbage, it used to be worth messing with back in the days of the Treo 600, but they changed it. I ended up causing such a scene over the change I got a Treo 650 for free. Sprints TEP is good because it covers manufacturer's defects too. I know you have a 1 year warranty, but that always take WEEKS to get settled. If your phone messes up with Sprint and is isn't physical, lost, or water the almost always replace it in store. If the phone can still make and receive calls they usually order a new one for you. I have gotten upgraded MANY times due to a phone being faulty. $7 is a lot of money over the course of a 1 or 2 year contract, especially considering there is still a $100 deductible if it is physical,lost or water. Given my history with phones and the fact that it covers manufacturer's defects and random issues for free, I always keep the insurance. If I was using a free or cheap phone I would pass though.
Just one additional thought OP, what you're describing is insurance fraud, sorry to say. it may not be huge insurance fraud but its fraud nonetheless.
Sent from my HERO200 using XDA App
ls3mach said:
Lots of odd information in here. Sprint's insurance is tied to a particular phone number, it has nothing to do with the phone, they cover whatever phone is on that number. There is a way to scam their system, but I won't be posting it. Best Buy lied to you. They lie to sell PSP. Their insurance is garbage, it used to be worth messing with back in the days of the Treo 600, but they changed it. I ended up causing such a scene over the change I got a Treo 650 for free. Sprints TEP is good because it covers manufacturer's defects too. I know you have a 1 year warranty, but that always take WEEKS to get settled. If your phone messes up with Sprint and is isn't physical, lost, or water the almost always replace it in store. If the phone can still make and receive calls they usually order a new one for you. I have gotten upgraded MANY times due to a phone being faulty. $7 is a lot of money over the course of a 1 or 2 year contract, especially considering there is still a $100 deductible if it is physical,lost or water. Given my history with phones and the fact that it covers manufacturer's defects and random issues for free, I always keep the insurance. If I was using a free or cheap phone I would pass though.
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The best buy insurance gets me a new phone even if I drop it off a building or in a pool. Sounds good to me! Tell me why its bad?
Sent from my HERO200 using XDA App
richse said:
The best buy insurance gets me a new phone even if I drop it off a building or in a pool. Sounds good to me! Tell me why its bad?
Sent from my HERO200 using XDA App
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Have you ever used the Best Buy insurance? It didn't work anything like what I was told or how you described when it actually came time to collect. My Sprint insurance netted me upgrades MULTIPLE times over as we have 15 or so lines. PPC6700>Mogul, Mogul>TP1, TP1>TP2, MotoQ>Intrepid. I have also gotten my phone replaced for something small every time I go to sell them so I can sell either a brand new one or a like new refurbished unit. I have actually made money on every upgrade I have done since my Treo650. I will never use BestBuy or their PSP again. I have bought them on about 10 items, in my life, only 1 time has it worked out for me. Even then it was not what I was promised and they basically just sent my item back to the manufacturer and foot the repair bill. That was after I had to speak with about 10 people finally ending up with a store GM. You can do what you want, but for my money I will stick with what has been working in my benefit since 2004. I will however buy my phones through Bestbuy or Radioshack to avoid the MIR.
I cannot even believe this discussion is real. The PSP for the Epic is $170, I believe that is before taxes are added. That works out to be the same price, save the deductible, and Sprint does in-store swap outs and repairs. They also overnight your phone for free if you do have to file an actual claim. I am on a Premier account so I wouldn't even get the full value of my $170 PSP, even if it wasn't garbage.
May I ask where you guys got the information that the deductible for the Epic is 150+?
A Square Trade warranty might work for you. I don't know if they would take a serial number down for a cell phone or not, but they do require a receipt so having three phones my set off a flag for them. There quote is $144.00 and a $50 deductible applies to some claims. They do have 30% off coupon regularly which would bring it to $100 and you have 30 days from product purchase to buy their warranty.
foolforfood said:
Just one additional thought OP, what you're describing is insurance fraud, sorry to say. it may not be huge insurance fraud but its fraud nonetheless.
Sent from my HERO200 using XDA App
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I was aware that it might be fraud before I posted, but it really depends fine print. I would expect this type of thing would be so obvious that they'd cover it in the fine print.
I gotta run though - I need to move my car to the driveway, fill up my pillow case with golf balls, and wait for the storms to roll in!
foolforfood said:
Just one additional thought OP, what you're describing is insurance fraud, sorry to say. it may not be huge insurance fraud but its fraud nonetheless.
Sent from my HERO200 using XDA App
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Wow. lol - He probably make you drive in the right lane and god forbid you speed.
quasi13 said:
I was aware that it might be fraud before I posted, but it really depends fine print. I would expect this type of thing would be so obvious that they'd cover it in the fine print.
I gotta run though - I need to move my car to the driveway, fill up my pillow case with golf balls, and wait for the storms to roll in!
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That's funny right there!
35% off Square Trade Coupon here http://slickdeals.net/forums/showthread.php?t=2194239 Not sure if you can buy in advance but liek I said, these coupons come up every couple weeks.
Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.
When I was on my Fourth Evo in three months, I called and told them that their customer service sucked and that T-Mobile customer service was way better. Told them that I was seriously rethinking my choices in switching to Sprint. After about 30 minutes of putting down the customer service rep's supervisor, they transfered me to someone higher up who told me that they would cancel my service.
That wasn't my objective, my objective was getting a credit because I was traveling about 30 miles to the store where I purchased my phone to get replacements. That was a 45 minute trip each way, plus waiting in the store for an average of 45 minutes. That's 2 hours and 15 minutes with no compensation. In the end, I ended getting a 100 dollar credit and was put on a employers discount plan.
I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete
PGRtoo said:
I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete
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It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.
I had went through 5 hero's (dust under screen, buttons,ect) When I got my 5th with speaker problems they told me that I had to buy a new phone because they only give out 5 replacements max. After 1 week of calling over and over talking to a mess of different people and complaining they bumped my upgrade eligibility up by 8 months and now sitting with my EVO. Thank you sprint.
As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
nugzo said:
Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.
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atoy74 said:
It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.
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Fair enough.
But the event I described came to it's conclusion in October of 2004.
Pete
The car business are not the only companies with an official lemon law however, it also covers RVs, Boats and wheelchairs, so I think your EVO might not make the cut. I have had two cars at my dealership bought back.
Consumer protection legislation typically labels vehicles as "lemons" if the same problem recurs despite multiple repair attempts (such as three times in a row over a short period, where previous attempts have not fixed the problem) or where defects have caused a new vehicle to be out of service for a prolonged period (typically thirty days or longer) for repairs{/I]
So even if their was one for the EVO, it would most likely not apply to your situation.
That being said, I have had 3 EVOs replaced for the Screen separating, I find it quite nice that sprint keeps repairing phones, because realistically it cost them for every phone they give away for free because of it being defective. As for T-mo being cheaper, I highly doubt it.
What I see here is someone who does not have 4G in their area and wants to go back to T-mo for HSPA. Thats called "Buyers Remorse" and BBB and Sprint both frown on that.
For the record, I sat in a Union meeting with 5 of my coworkers, 4 on T-mo Galaxy S, 1 on Verizon Droid and me on Sprint. We all did speed test. They got between 0.5Mbps and 1.5Mbps while I was getting 4.5Mbps. Don't believe the hype.
If 4G hasn't gotten to you yet, you have my sympathy because I understand paying $10 extra on your plan (regardless of what it is for) can be frustrating, but Plan for Plan unless your getting some special discount, Sprint is the cheapest unlimited Phone/Text/Data plan.
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.
The only time Ive seen it happen it had to with rreception or billing issues
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nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
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Can't say about yours, but my Evo says Sprint in the upper right corner and it doesn't go away when I turn off the phone.
Please note that I don't have a dog in this fight. I'm just making a couple observations.
Pete
I like turtles
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nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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illogic6 said:
As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.
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So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
Oh and i've had about 20 different phones in my life and this is the very first one i've ever had replaced.
thefredelement said:
As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
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Say Sprint says... Sorry Mr. Nugzo that you have had so many problems with the EVO we sold you. We will waive the ETF for you and wish you luck with your next carrier. I wonder if they would require the phone to be returned, i did already pay $200 that went towards the phone. I wouldn't mind giving the phone up if they refunded the $200 as well. After all they have already agreed that their merchandise has caused my problems. Of course they didn't do it on purpose, but that is irrelevant. I guess i'm kinda asking this in the wrong place. Majority of the people reading this are current sprint customers, so they havent been presented with this exact scenario, just looking for similar scenarios i guess. Anyway i'll have the answer soon enough. When i get it, i'll let every one know how it went down. Thanks everyone for contributing.
The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
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nugzo said:
So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
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There's no need to be a douche bag. You asked a question and we answered it for you. Even if you don't completely understand the nature of the business, you don't need to insult those that do.
DirtyShroomz said:
The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
Sent from my PC36100 using XDA App
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I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.
nugzo said:
I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.
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This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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DirtyShroomz said:
This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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This type of mindset is bad for everyone? lol ok. I think your ignorance is bad for everyone. Sprint sold me the phone, not HTC. You honestly think sprint should not warranty the item they sold me? I never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. Again, HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.
nugzo said:
i never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.
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The phone's one year warranty isn't from Sprint, it's from HTC. Sprint is simply choosing, in your case, to deal with the manufacturer's warranty themselves so that you do not have to. This is contrary to the information that I have. I work at a retail store that sells Sprint, AT&T, and T-Mobile phones. In the event that a customer walks in and requires service as covered by the manufacturer's warranty for a Sprint phone I have been instructed to refer the customer directly to the manufacturer and not to Sprint. For T-Mobile and AT&T I have specific AT&T and T-Mobile phone numbers to give to the customer since AT&T and T-Mobile do handle manufacturer's warranty replacements for their customers.
If Sprint is still willing to handle manufacturer warranty replacements/repairs for you, then by all means I encourage you to continue to take advantage of that! I have no experience with manufacturer warranty replacements with Sprint (EVO is my first Sprint phone) but I can say from experience that AT&T always handled those replacements much faster than the manufacturer of the phone would have (typically with overnight delivery of the replacement phone BEFORE I sent the defective one back). I'm simply clarifying the case here and, potentially, warning you that Sprint may have changed their policy regarding the service of phones under the manufacturer's warranty since this information I've been given from my work only came out a few weeks ago.
This was posted by a Sprint tech on the facebook page it has me pissed beyond belief
*Policy Change* Excessive damage to your phone is no longer covered by in-store repair which includes SMASHED LCD screens. Acceptable cracks are defined as 2 cracks or less under 1 inch long. You may make a claim through Asurion if you dont qualify for the in-store repair. If you dont have insurance, YOU CANNOT PAY $35...! You will have to buy a NEW phone, more than likely at FULL PRICE. Please be careful guys! An Otterbox is looking like a good investment right now.
level 1 is a content issue: like if a customer needs a phonebook swap, diagnostic (SLATE) testing, software upgrade, etc.
Level 2 is an eligable in-store repair/exchange issue: mechanical/electrical failure, eligable cracks, defects, etc.
Lev...el 3 issues are not eligable for in-store repair/exchange: Damage to the mother board, smashed devices broken in 3 or more peices, cracked screens, lost/stolen, smashed screens etc.
It is up to us techs but trhe guidelines are pretty spelled out for us.
Since the policy changed... would they let you add insurance?
Sent from my PC36100 using XDA App
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
eck0728 said:
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
Click to expand...
Click to collapse
Is that really grounds for getting out of the contract? TEP is an add-on and can be canceled at any time..
eck0728 said:
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
Click to expand...
Click to collapse
I have to agree with this statement . Its getting ridiculous , I had a claim under HTC warrantly due to the power button sinking into the phone and the typical bezel crack . Im wondering if Im gonna get billed for a phone now because of this . Dont get me wrong I like Sprint I really do but if this keeps up I might be having a Thunderbolt . Atleast with Verizon I know I will be getting screwed upfront , also i get a discount through my job for them . So might actually work out better for me . It sucks I love the Evo I really do but this is getting a bit over board . Plus I have noticed people in the "Corporate Repair Stores" are the rudest people I have encountered . They easily dismiss any complaint you have and dont give you a second look .
Thank you for the head's up!
Jbcarrera said:
This was posted by a Sprint tech on the facebook page it has me pissed beyond belief
*Policy Change* Excessive damage to your phone is no longer covered by in-store repair which includes SMASHED LCD screens. Acceptable cracks are defined as 2 cracks or less under 1 inch long. You may make a claim through Asurion if you dont qualify for the in-store repair. If you dont have insurance, YOU CANNOT PAY $35...! You will have to buy a NEW phone, more than likely at FULL PRICE. Please be careful guys! An Otterbox is looking like a good investment right now.
level 1 is a content issue: like if a customer needs a phonebook swap, diagnostic (SLATE) testing, software upgrade, etc.
Level 2 is an eligable in-store repair/exchange issue: mechanical/electrical failure, eligable cracks, defects, etc.
Lev...el 3 issues are not eligable for in-store repair/exchange: Damage to the mother board, smashed devices broken in 3 or more peices, cracked screens, lost/stolen, smashed screens etc.
It is up to us techs but trhe guidelines are pretty spelled out for us.
Click to expand...
Click to collapse
I made a thread about this a couple days ago lol labeled bad news
Sent from my PC36100 using XDA App
eck0728 said:
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
Click to expand...
Click to collapse
This won't get you out of your contract either, none of Sprint's changes so far will as they don't effect the actual contract.
kixcastillo77 said:
I made a thread about this a couple days ago lol labeled bad news
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
haha a search didn't turn up anything for me so i posted it but atleast we got the message out
Yup this was covered in a different thread but still upsetting none the less. As soon as the next phone comes out that I like I will be leaving sprint. I am not about to wait 22 months for an upgrade!
Sent from my Evo while i should be working
It feels like a bait and switch. I just switched to sprint and the recent tep policy changes were part of the deciding factor
Sent from my PC36100 using XDA App
Ya I think they just lost the 252.00 a year I would have paid this year. I have a 3 line family plan and all 3 are insured. I don't think they will be any longer.
Sent from my rooted HTC EVO using the xda app!
you sure this cannot get you out of your contract? seems pretty extreme to me. it's more and more likely ill be giving sprint the finger and moving on soon.
fixxxer2008 said:
you sure this cannot get you out of your contract? seems pretty extreme to me. it's more and more likely ill be giving sprint the finger and moving on soon.
Click to expand...
Click to collapse
Read your contract the only reasons for them to let you out of your contract is for 1.Data roaming to extremes
2.you have absolutley no coverage in your area
3.they change your MAIN PLAN! and for that you have 30days and then they can change you with out your consent.
TEP changes do not fall under any of those catagories and the fine print does say they have the right to modify or change or cancel your contract.
Jbcarrera said:
Read your contract the only reasons for them to let you out of your contract is for 1.Data roaming to extremes
2.you have absolutley no coverage in your area
3.they change your MAIN PLAN! and for that you have 30days and then they can change you with out your consent.
TEP changes do not fall under any of those catagories and the fine print does say they have the right to modify or change or cancel your contract.
Click to expand...
Click to collapse
i need to find a way to get them to let me go then.
Jbcarrera said:
Read your contract the only reasons for them to let you out of your contract is for 1.Data roaming to extremes
2.you have absolutley no coverage in your area
3.they change your MAIN PLAN! and for that you have 30days and then they can change you with out your consent.
TEP changes do not fall under any of those catagories and the fine print does say they have the right to modify or change or cancel your contract.
Click to expand...
Click to collapse
Correct.
Changes to TEP doesn't void any contractual agreements.
Sprint has the most service and repair options whether we like them or not. Other major carriers doesn't even compare when it comes down to service and repair corporate locations.
Don't get me wrong I'm not in total agreement with all the back and forth policies. The way it was explained to me, was Sprint lose a lot of money doing what other carriers doesn't. Like backing up manufacturer warranties by playing middle man.
Correct me if I missed the mark somewhere. This is a temporary conversational thread.
Vin's Plutonium powered Evo...
Welcome to the wonderfull world of wireless and service providers of all kinds. Yes it sucks but whereever you go its all the same at some point.
Rem3Dy said:
It feels like a bait and switch. I just switched to sprint and the recent tep policy changes were part of the deciding factor
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Sent from an EVOlution
info[]box1 said:
Correct.
Changes to TEP doesn't void any contractual agreements.
Sprint has the most service and repair options whether we like them or not. Other major carriers doesn't even compare when it comes down to service and repair corporate locations.
Don't get me wrong I'm not in total agreement with all the back and forth policies. The way it was explained to me, was Sprint lose a lot of money doing what other carriers doesn't. Like backing up manufacturer warranties by playing middle man.
Correct me if I missed the mark somewhere. This is a temporary conversational thread.
Vin's Plutonium powered Evo...
Click to expand...
Click to collapse
it will be here till the mods delete it I just wanted to get the word out
I don't see what the big deal is. I don't abuse my phone but if I walk into a sprint store with a beat up phone, I surely wouldn't expect sprint to warranty it or do free repairs. Putting straight forward limits on excessive wear is understandable. Sprint has been going way above and beyond by replacing and repairing broken phones while other carriers dont.
Bigjim1488 said:
Yup this was covered in a different thread but still upsetting none the less. As soon as the next phone comes out that I like I will be leaving sprint. I am not about to wait 22 months for an upgrade!
Sent from my Evo while i should be working
Click to expand...
Click to collapse
Enjoy paying more for the whole term of your contract while you wait for your next upgrade. As well as having the same insurance coverage. If that your reason for leaving, you're walking into the same situation with any other carrier.
I asked this in my other thread 3 times, but did not get an answer:
Which department has more authority at tmobile; Retentions or Customer Loyalty? or are they the same?
Thanks
My guess is no one knows. Maybe you would have better luck on the Tmob forums?
Keep asking.
We won't answer till you get to a certain threshold of times asked.
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
retentions definately lol because they try to keep you with the company by giving you incentives and any deal they can throw at you
kaintfm said:
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
Click to expand...
Click to collapse
no. first one had for about 8 months and the volume down button randomly stopped working.
This second one has now started to randomly reboot; even when on stock.
both of my Vibrants i have kept in perfect condition without a scratch or drop on them. they have actually both looked 100% new when sending them back...
Im just sad that tmobile is not the same company they were a year ago. After speaking with them several times in the past few days, and all the ads and new plans with data caps, I see VERY LITTLE diff between tmobile now vs the other big companies. maybe a little cheaper plans. but the customer service and customer loyalty that I think we all loved is pretty much gone and the closer the merger is to going through and then once through, it will only get worse.
Im just ranting here because most of us that have vibrants have tmobile and this is the forum i am on most of the time.
kboater said:
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
Click to expand...
Click to collapse
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
Click to expand...
Click to collapse
I'm gonna have to agree with you on some things but he's got some valid points.
After 3 replacement phones, you are allowed to change your phone to a different phone. I know this for a solid fact because I am on my 3rd vibrant replacement (first one screen just died on the first day, second one blew a speaker) and I asked several employees over the phone I spoke to, and they were very clear that if my phone broke one more time I could get a different phone since obviously there was really nothing I could have done to cause those defects. If it was more expensive i'd obviously have to pay some kind of difference though, which is understandable but annoying seeing as that you've already gone through so many phones. (The BEST customer service would do this for free since the customer was inconvenienced so many times, which is supposedly what T-Mo is according to J.D. I believe a few years in a row?)
Also, i've noticed their customer service drop recently as well. They aren't as willing to make changes... I accidently ordered some bullshi* that was included on the vibrant when I first got it, and of course it tacked on 15 bucks a month to my bill. Had it running for 2 months before I caught it, and when I called it I asked if they could wave anything, even a month... nope nothing... Thats some ****... and i've got 4 phones with them and paying $230 a month... and been with them since 2002. So 9 years? And wouldn't wave 30 bucks.... So go figure that one for yourself.
The problem is corporate will be corporate and thats why businesses today are such flop shi* piles. Businesses now hire by how much your resume gleams, not by how good you actually are in the field... and i've noticed so many morons working in such high paying jobs all because they fiddled in school (which didn't make them any smarter I might add you) and got some job being a high paid idiot making mistakes their entire life.... the exact opposite of their resume usually.
What i'm trying to say is that T-Mobile is like any corporate company. They used to be different, but they are just following the same footpath and making the same mistakes every other company makes...
It would be great to see a company like Google swallow up T-Mobile. They have the funds necessary to create a cell network literally out of this world, and the technology to introduce exclusive phones into the lineup sort of like an IPhone deal that ATT used to have. Or they could just put phones on their service a few months before anyone else got them for a head banger.
Really it kind of googles my mind why google never considered purchasing a company like T-Mobile in the first place. They do literally everything, they have Android which went from bull**** to the biggest player and hugest threat to apple since World War 2 and Hitler invading Poland overnight.
Googles huge establishment in literally everything makes them able to offer low plan rates as well. Google could afford to initially take a loss. Hell the last report I could find on a quick "GOOGLE" search of the company value was in 2009 they were valued at $220 Billion dollars.
Just to give you an idea, I pulled up Verizon and they are at $96 Billion... And they have the "Largest" network according to that stupid nerdy guy in the commercials, and his gooney followers who have no lives except to "Hear Him Now".
Ok i'm done ranting, and Verizon sucks the Ball Cheese droppings off my testicles!
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
Click to expand...
Click to collapse
1. they did tell me it was a new policy. as i was able to do it in the past. now twice they said they have had policy changes. so yes, its a new change and they said part of it is because they do not have any more "no contract" plans. The only options they gave me over and over again was to sign a new contract
2. well its not buyers remorse when you have had a phone for 1 year. i understand what you are saying though. but what i am saying is that tmobile used to look and see how loyal of a customer you have been and make exceptions
3. they told me this $20 warrenty exchange fee is new
4. i know you said this has been policy for AGES, but they have done it for me twice in the past, so either they went around the policy for me, and never told me....or
5. again, case-by-case basis. its basic business. I know a little about business too. (undergrad in business, masters in business, worked in customer service management, now back in school again) not that any of those degrees matter, but im saying knowing about customer service and business; you look at your really good customers and you do what you can to retain them as customers.
maybe these "changes" have nothing to do with att, but my point is that tmobile (as we knew it) has changed. Hell, even the retentions rep yesterday told me they have gone many big changes and policy changes in the past few months.
All im saying is that tmobile used to look at their loyal customers and do what was necessary to keep them. Im saying that they are not doing (at least nearly as much) anymore and this makes them much more like any other cell phone company.
I just got a replacement phone because my evo was broken. Now I want to upgrade and offer my evo to a friend on his plan.
Can i do this?
thank you!
gapoochi said:
I just got a replacement phone because my evo was broken. Now I want to upgrade and offer my evo to a friend on his plan.
Can i do this?
thank you!
Click to expand...
Click to collapse
Why not?
I mean, if you've used your upgrade and don't have one available, then you'll have to pay full price.
But, getting a replacement device does NOT use your upgrade.
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
Click to expand...
Click to collapse
What in the hell are you talking about?!?
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
Click to expand...
Click to collapse
I personally work for Sprint and can promise you we do NOT extend your contract for just changing your plan. The only reasons a contract would be extended are if you use your upgrade to get a new phone, or take a save offer like a percentage discount or credit. Now if the friend has a super old plan, yes, the plan will need to be updated, but the contract will not be extended because of it.
Sent from my PC36100 using XDA App
That contradicts what the sprint customer service told me. I was going to buy the EVO 3D on ebay because I'm not up for an upgrade yet. I was told that when I go to upgrade to any phone that has not been on my plan before, the date on my contract would be renewed for 2 yrs even though I didn't get the phone through sprint.
danerd said:
That contradicts what the sprint customer service told me. I was going to buy the EVO 3D on ebay because I'm not up for an upgrade yet. I was told that when I go to upgrade to any phone that has not been on my plan before, the date on my contract would be renewed for 2 yrs even though I didn't get the phone through sprint.
Click to expand...
Click to collapse
That is absolutely false.
You have to sign, whether it be digitally or what-have-you, to agree to a new contract.
The only time the plan would have to be modified is if you don't have data on your plan and you move to a smart phone but even then it wouldn't renew your contract.
mattykinsx said:
That is absolutely false.
You have to sign, whether it be digitally or what-have-you, to agree to a new contract.
The only time the plan would have to be modified is if you don't have data on your plan and you move to a smart phone but even then it wouldn't renew your contract.
Click to expand...
Click to collapse
Pretty much... And as a Sprint rep myself, I tell people all the time (whether I'm supposed to or not) to check out eBay if they aren't eligible for upgrade. The only problem with that is you've gotta be careful because some of the phones sold on there are flagged as lost/stolen or fraud.
Sent from my PC36100 using XDA App
b0rkb0rk said:
Pretty much... And as a Sprint rep myself, I tell people all the time (whether I'm supposed to or not) to check out eBay if they aren't eligible for upgrade. The only problem with that is you've gotta be careful because some of the phones sold on there are flagged as lost/stolen or fraud.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah that is a danger but its safer than Craigslist where it is likely flagged lost/stolen/fraud AND you might get shot.
(Happened in my area like five months ago, kid was trying to sell a phone for $40, its a piece of green paper with a number on it folks ...smh)
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
danerd said:
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
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I'll see if I can't dig up something that contradicts that, because to be honest with you (and I'm not trying to sound like a total ass because I don't doubt for a second that you were told that) but I do that SAME job for 40 hours a week for the last 3 years, and NEVER has a contract been extended for activating a phone that WASN'T purchased from us. I have no idea where he pulled THAT information out of.
Again, I'm not doubting you were told that information. But I swap phones pretty much ALL DAY LONG and the only time a contract gets updated is when a purchase for one is made for a NEW device, not just a standard swap.
runcool said:
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
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You don't get it.
There's a difference between being liars and being misinformed, although the result can be the same.
Did you go to a corporate store or an "authorized retailer"?
I find the best thing to do if I want the most accurate information is to talk to a corporate manager or talk to a manager via *2.
Its just like the Sprint girl that was showing the Evo 3d to one of those reviewer websites and didn't even know what screen resolution was
Misinformed.
runcool said:
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
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Unfortunately I can't speak for other reps, but I can assure you we aren't "told to say those things" to "purposely screw" you. Please don't stereotype.
I work as an ISC tech and I lie all the time. Actually nothing I say (or leak) is true. I'm the most untrustworthy source of info in these forums.
Seriously now. This doesn't fall under my Sprint S&R thread so I'll just leave it here. Swapping a phone DOES NOT AFFECT YOUR CONTRACT OR UPGRADE ELIGIBILITY STATUS. All it takes is a device swap on the line in question and provisioning the new device. That's it, nothing else, no hoops or magic tricks. If anybody tells you otherwise they are WRONG.
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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Cocaine a hell of a drug. That being said, everything you just said is false.
Sent from my Nexus S 4G using XDA Premium App
danerd said:
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
Click to expand...
Click to collapse
Joseph is an idiot. Are you sure you weren't roaming and called Verizon? You can activate your own phone on Sprint.com, you'll see no contract extension, upgrade change or plan change if you're already on a smartphone qualifying plan.
Sent from my Nexus S 4G using XDA Premium App
Please delete..... Dumb app