Today my new LG Quantum screen was fuzzy at the beginning and I turned off the phone and then powered it up. The screen went total black....nothing was showing up. The phone could receive call but I couldn't pick up the phone as the screen was black. How can I fix the problem?
Hmmm, if you can't see ANYTHING, then it would be difficult to hard reset the phone from the Settings menu. I believe there is a key press sequence to hard reset the phone, which might set things right.
Maybe check the LG site or ask your cell provider?
after power off the phone for a day, it comes up again. However after half an hour, it was fuzzy like this. I reset the phone before, but still have the same problem.
enternet said:
after power off the phone for a day, it comes up again. However after half an hour, it was fuzzy like this. I reset the phone before, but still have the same problem.
Click to expand...
Click to collapse
You definitely have a screen digitizing problem. If the phone is new send it back for a replacement or send it to LG for repair.
Don't know what happened....use Zune to down grade to the original version. It was working fine in a day....then install quite a few apps....it was fine as well....tried to upgrade to mango again....when it was upgrading, the screen started fuzzy....and freeze.
use Zune down grade the phone to original version again and brought up MFG menu to reset the phone and then upgrade to mango without installing any app. It works fine now since then....I can add the apps without any problem so far..... done the full test on the device and everything was passed. It looks like that it is software problem.
Related
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
HELP NEEDED!
Yesterday I bought a Hermes (Vodafone 1605).
Everything was fine, I installed Opera and tried the wi-fi.
Then it locked and there was non way for turning it off. So I made a soft reset and I found out it hangs on the vodafone splash screen.
I tried a hard reset and nothing changed.
I can see some codes in the lower part of the screen as it tries to boot up but nothing happens.
I looked up some threads and tried to remove the battery for 20 mins.
It actually went over the vodafone splash screen but only to halt on the windows mobile one.
The thing that puzzles me is that I didn't mess at all with the ROMS!!!
It's exactly as it comes from the box.
Any advice and help is more than welcome....
Thx in advance
A few more details
I've been trying to get my Hermes working.
That's what I found:
Taking away the battery for some mins and hard resetting brings me to the windows mobile screen then it hangs
The same procedure but soft resetting instead of pressing space actually let the phone start but then it hangs on the screen: "Tap the screen to configure ...." etc. etc.
Still trying to figure out what's happening.
Anyone with some ideas please help me. I don't want to play with the ROMS till it's strictly NECESSARY. I can't understand why it's stopped working.
Now it works...
Repeated the procedure, soft resetting instead of pressing space.
It went smoothly and run all the Vodafone customization programs.
Now it's off and charging.
Don't know yet what was the problem. Hope it's not a problem of stability.
I'm starting blaming myself for leaving my old Tungsten.
Does anyone experienced something similar? May depend on some particular operation?
Curious, but Hermes sometimes needs to settle down. Suggest you try the following to avoid hangs/freezes as well:
http://forum.xda-developers.com/showpost.php?p=1078848&postcount=2
Mike
I think it's the well known freeze problem...
My Hermes worked fine for a while. Then I synced it and installed Magic Button. Everything looked perfect. I left it for a while and when I came back it was off and it won't go back on. Soft resetting just causes a freeze on startup.
I guess it's some problem with activesync. I tried the fake server but I'm not sure I didi it properly. I'll try again once I wake my Hermes back up.
Hope to solve this, otherwise it's almost unusable.
It keeps freezing...
I'm getting really worried.
After some hours of normal use I experienced the "won't wake up" problem.
The strange thing is that soft reset doesn't solve the problem. Neither does the hard reset.
When I tried to soft reset it went to the bootloader page.
I need to remove the battery for about 20 mins and try a hard reset.
Sometimes it works with space reboot, sometimes it need the soft reset restart.
Then it freeze after some time.
When it doesn't work it freeze on the vodafone splash screen after showing the version numbers at the bottom of the screen.
I'm quite puzzled.
It's a brand new V1605 with S/N HT645.
Maybe that's more than an issue on it.
Any chance to improve this with a ROM upgrade?
As your device is brand new with the its original ROM, I would take it back to the store you purchased it and ask for a replacement.
They should swap it for you right away.
Not so easy..
I'd like but I bought it from ebay.
It's a brand new Vodafone UK VPA1605, but i don't think I'm eligible for any assitance (even paying) here in Italy, even if Vodafone Italy sells the same PDA.
Now I'm not even able to start it. It keeps freezing on the vodafone splash screen.
I tried several hard and soft reset (even removing the battery for 1/2 hour or so). What I cannot understand is why it's so unpredictable? It's electronics.
It should just work or doesn't work, till you change something (software or hardware).
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
Ok, I have been waiting for this phone for a while now (Sero plan, had to wait to Oct 1st)
Finally get it and it is acting up, not a good first impression.
Phone seems to "freeze". The screen just becomes unresponsive. Nothing is reflected as being done but I think the phone is still operating because when I took out the battery and restarted the phone, my txt draft was different from when the screen locked up (I was randomly pressing buttons on the keyboard after the screen locked)
The screen does not black out, it just freezes randomly. I can't press any buttons to do anything, I can only power off the screen and power it back on in which case it comes back to the frozen screen. My only option is to then take out the battery. Anyone have this occur to them? I don't like the idea of having to go to a store for a replacement 2 days after I received the phone..
jordan1122 said:
Ok, I have been waiting for this phone for a while now (Sero plan, had to wait to Oct 1st)
Finally get it and it is acting up, not a good first impression.
Phone seems to "freeze". The screen just becomes unresponsive. Nothing is reflected as being done but I think the phone is still operating because when I took out the battery and restarted the phone, my txt draft was different from when the screen locked up (I was randomly pressing buttons on the keyboard after the screen locked)
The screen does not black out, it just freezes randomly. I can't press any buttons to do anything, I can only power off the screen and power it back on in which case it comes back to the frozen screen. My only option is to then take out the battery. Anyone have this occur to them? I don't like the idea of having to go to a store for a replacement 2 days after I received the phone..
Click to expand...
Click to collapse
Sorry I don't have a solution to your problem, but...
I'd do a factory reset before you take it back, back everything up, do the reset, and then restore it. A factory reset can work wonders for some odd problems.
http://forum.xda-developers.com/showthread.php?p=8448259#post8448259
Easiest way to restore is to use Clockwork Recovery on a rooted phone. 1 option to back everything up, wipe all the caches in Clockwork, factory reset the phone, restore the backup in Clockwork. Shouldn't take more than 15 mins. See the developers forum on instructions on how to root and install Clockwork.
I agree your first step should be a backup/reset. If that doesn't fix the problem then swap it with a new one. I had serious freezing issues with my first Epic and eventually had to return it for a new one. Second one has run perfectly since.
zetterwing said:
I agree your first step should be a backup/reset. If that doesn't fix the problem then swap it with a new one. I had serious freezing issues with my first Epic and eventually had to return it for a new one. Second one has run perfectly since.
Click to expand...
Click to collapse
Agreed. Freezing is a hardware defect. Backup. Wipe. Check it out.
i've noticed this freeze always occurs on my phone when my it's idle. It seems to only occur when I leave the GPS on and it appears to be searching causing it to freeze.
I've been using the PH-1 for a year and a half and its great, but a couple days ago i would unlock the phone via fingerprint (as ussual), it would unlock but the touch wont work, so i factory reset the phone and still the same, remove the case and the screen was loose (almost complete), but the cable was well connected on both sides so i got the screen glued, but still the same.
Im using Android Pie (from day 1) with March update (updated like a week ago), in order to use the phone beyond what Google assistant can do i have to reboot the phone (using power and volume buttons) to get the touch to work again and dont let the screen go off. Sometimes after rebooting the touch works even if i turn the screen off and on, but i think its just luck.
You guys think it might be a software issue? or hardware issue? because i don't live in the US or CA, so i would have to wait a couple weeks for the screen to get here and i would'nt be able to return it in case its not a screen malfunction.
I really don't wanna change my phone, i love the PH-1.
EDIT: i just replaced the screen with a new one from fixez.com and the problem persists, i think april's update broke something. is there something i can do to check the software? Pls help.
I rooted my phone and almost the same thing happens. I turn off the screen and turn it back on and the touch is unresponsive. Howver, ONLY the apps left on screen are unresponsive. I can still pull down from status bar its weird.
Update 1: I saw u mention fingerprinting. I removed mine and somehow it seems to have stopped. I'll use it for about another day or 2.
Update2: Well it doesn't. If my screen times out with an app open. The app is unresponsive upon waking.