Related
Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!
Not worth it!! get a new one...
cizake said:
Not worth it!! get a new one...
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Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
G8_crasher said:
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
Click to expand...
Click to collapse
Sorry, but it's your only one!
Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B
I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......
http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard
Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions
G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Click to expand...
Click to collapse
That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard
anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.
I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
thewarhawk said:
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
Click to expand...
Click to collapse
this may help a lot of people !!
i feel sorry for your loss !!
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
Any news on getting your phone back?
Sent from my MB860 using xda premium
borgib said:
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
Click to expand...
Click to collapse
Thanks alot, I appreciate that
msd24200 said:
Any news on getting your phone back?
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Click to collapse
Nope, as always they're not replying to any emails and not answering my calls
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
Frrrrrrunkis said:
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
Click to expand...
Click to collapse
unfortunately not I forgot to write them down before I sent it off..and yeah I've been keeping an eye out for it, but I'm sure they would be smart enough to do it through a different account..
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
el_venga said:
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
Click to expand...
Click to collapse
Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
thewarhawk said:
Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
Click to expand...
Click to collapse
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
Click to expand...
Click to collapse
I would definitely do the same thing as well. Theft has all forms so if you are prepared to do some work then you should even call the police on them.
Have you read their Terms and Conditions? Is there anything that you can go to the police with? Do you have a record of your shipment to them?
I was very sorry to hear about you experience.
It's difficult when this 'shop' had good reviews on Ebay. That typically says it's okay to send something to them as you're going to get it returned, but what I read is ridiculous. Since I haven't seen anyone else recommend it, why not A) report the phone as stolen and B) report your stolen phone to the police.
Granted it's just a phone, but even then it's property and it sounds like this repair place is in the same area you're in, though I could be wrong.
I hope you get your phone back. Sorry to hear it even happened. :-(
-Dave
Well now that we have the phone number we should all call and tell them to return this guys phone.
dratsablive said:
Well now that we have the phone number we should all call and tell them to return this guys phone.
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Click to collapse
Don't know the shop and don't know the guy posting this problem. We should trust what the OP says because? Just saying! Nobody should go calling anyone. If what the OP says is in fact true, then there is legal recourse if he has proof someone has his phone.
Sent from my MB860 using xda premium
ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
Click to expand...
Click to collapse
Just called my carrier and they said they can't really do anything except suspend my service, but since I took my sim out before I sent the phone, I don't need that. They didn't have record of my atrix's IMEI number, so no luck there.
Anyways, I'm saving up money to get another atrix(because I just love this phone) so I'll be getting another one soon..
Thanks everyone for your support, I just started this thread to warn anyone else against dealing with these people, so don't worry too much about calling them up, like Caelan says, you don't really know me, and it probably won't help too much either way.
Thanks again
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
Tratious said:
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
Click to expand...
Click to collapse
Thanks for the suggestion, but those are long gone
Should have installed avast and enabled the anti theft option.
at this point you could have totally locked the phone down and even if he factory reset somehow it wouldnt matter
Just always remember karma is a really you know what and what goes around comes around
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
I don't get this post
Sent from my Nexus 4 using xda premium
ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Really? Not to be rude, but maybe try using Google next time.
This is what the Google Play store will tell you:
The Nexus 4 is manufactured by LG. LG provides a limited 12 month warranty for the Nexus 4. Please refer to the warranty card in the Nexus 4 packaging for additional details.
If your Nexus 4 was purchased from Google Play, please contact Google customer support for service on the LG limited 12 month warranty.
If your Nexus 4 wasn't purchased from Google Play or you're looking for out of warranty repair service, please contact LG directly.
Click to expand...
Click to collapse
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2840748
Here's LG's support page with warranty and contact information: http://www.lg.com/us/support-mobile/lg-LGE960
ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Log into Google Play through your N4.
It should then pop up in your account as your device.
Report the Issue.
What's the problem?
What is not to get. The op bought from eBay. He wants to know weather to rma to Google or to LG.
As you cannot know If it's bought from Google or a reseller your only option is to rma directly to LG. Visit there website and check their rma process
Sent from my EndeavorU using xda app-developers app
I am having the same issue I requested RMA cause of ear piece I told them it was a gift they emailed me saying we want the info of the person who purchased it. I got the name order # and email of the eBay seller and emailed them three days later still waiting on Google to say something
Sent from my Nexus 4 using xda premium
Lt.Tealc said:
I am having the same issue I requested RMA cause of ear piece I told them it was a gift they emailed me saying we want the info of the person who purchased it. I got the name order # and email of the eBay seller and emailed them three days later still waiting on Google to say something
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Nice job scamming Google
ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Is the speaker rattling or do you hear something when you shake the phone? The camera can make some noise when you shake the phone.
But if you hear distorted noise from the speaker, then okay.
I happen to be in the exact same boat as the OP - got a phone with a really funky earpiece with crackling during calls, to where the crackling doesn't go away unless the volume is lowered almost all the way down. And I've been around phones and electronics enough to know that this is most definitely a defective speaker (also the calls sound perfect when listening via earphones or headphones, so the problem is with the speaker all the way).
I just got off the phone with Google to see about the possibilities of doing a return like the OP suggested, saying that I bought the phone off of "my friend" who got lucky and bought an extra on launch day. The rep said I would have to have my "friend" (i.e. the eBay seller) put in for a return/replacement, have the return label sent to me so I can send it in directly, and then have a new phone sent back to me directly. But this really isn't doable for me, because I can't afford to be without a phone for any period of time. Sooooo, basically I think I'm screwed here, at least until the phones are available once again through Google Play and/or TMobile, at which point I could purchase one from them and return this defective one in its place, thereby avoiding not having a phone for any period of time. I'm seriously sick to my stomach over this, this blows.
joeski27 said:
I happen to be in the exact same boat as the OP - got a phone with a really funky earpiece with crackling during calls, to where the crackling doesn't go away unless the volume is lowered almost all the way down. And I've been around phones and electronics enough to know that this is most definitely a defective speaker (also the calls sound perfect when listening via earphones or headphones, so the problem is with the speaker all the way).
I just got off the phone with Google to see about the possibilities of doing a return like the OP suggested, saying that I bought the phone off of "my friend" who got lucky and bought an extra on launch day. The rep said I would have to have my "friend" (i.e. the eBay seller) put in for a return/replacement, have the return label sent to me so I can send it in directly, and then have a new phone sent back to me directly. But this really isn't doable for me, because I can't afford to be without a phone for any period of time. Sooooo, basically I think I'm screwed here, at least until the phones are available once again through Google Play and/or TMobile, at which point I could purchase one from them and return this defective one in its place, thereby avoiding not having a phone for any period of time. I'm seriously sick to my stomach over this, this blows.
Click to expand...
Click to collapse
This is how Google RMA works
First, you do not need to ship your phone until you get the replacement.
the catch
they place a hold of the value of the device (minus the taxes and shipping) on your cc , once you return the defective device it will be removed.
the problem you have
you got it from fleebay and am pretty sure the seller would want a hold of 349 on his card (assuming you got a 16gb) for you.
resolution
wait for the parts to show up on fleebay and change the speaker on your own.
My rattle is coming from a slightly lose volume rocker button. Check to see if it's just that that's doing the rattle.
munchy_cool said:
This is how Google RMA works
First, you do not need to ship your phone until you get the replacement.
the catch
they place a hold of the value of the device (minus the taxes and shipping) on your cc , once you return the defective device it will be removed.
the problem you have
you got it from fleebay and am pretty sure the seller would want a hold of 349 on his card (assuming you got a 16gb) for you.
resolution
wait for the parts to show up on fleebay and change the speaker on your own.
Click to expand...
Click to collapse
Nope, here's what's gonna go down (and I know how Google RMA works), but my particular situation is actually a bit different from the OP. See I originally purchased an N4 on launch day, but had to send that one back for a refund (screen issue). At the time I didn't even think - and it wasn't offered to me - that replacements were available, given the fact that everything was sold out everywhere. So at that time I just opted for the refund, and knew I would then look to purchase on eBay. I then purchased the phone that I currently have from eBay, and it turns out that this one actually has earpiece speaker problems (my luck sucks!). But, given that my original order had been received by Google but not yet refunded, I called Google and asked about switching my "refund" into a "replacement", which we have done (arrival of the phone in a couple of weeks). So now the rest is very easy - I will receive the new phone, then call the request a return/refund for it, and send the my defective earpiece phone back in its place. And before the usual douches come out of the woodwork to make their comments on "ooh you shouldn't do that", might I please remind of what a horrible time that myself and so many others have had with this friggin N4 experience? In light of that, I really don't give a crap and don't care one bit. Its time to look out for #1 for once. :good:
joeski27 said:
Nope, here's what's gonna go down (and I know how Google RMA works), but my particular situation is actually a bit different from the OP. See I originally purchased an N4 on launch day, but had to send that one back for a refund (screen issue). At the time I didn't even think - and it wasn't offered to me - that replacements were available, given the fact that everything was sold out everywhere. So at that time I just opted for the refund, and knew I would then look to purchase on eBay. I then purchased the phone that I currently have from eBay, and it turns out that this one actually has earpiece speaker problems (my luck sucks!). But, given that my original order had been received by Google but not yet refunded, I called Google and asked about switching my "refund" into a "replacement", which we have done (arrival of the phone in a couple of weeks). So now the rest is very easy - I will receive the new phone, then call the request a return/refund for it, and send the my defective earpiece phone back in its place. And before the usual douches come out of the woodwork to make their comments on "ooh you shouldn't do that", might I please remind of what a horrible time that myself and so many others have had with this friggin N4 experience? In light of that, I really don't give a crap and don't care one bit. Its time to look out for #1 for once. :good:
Click to expand...
Click to collapse
I'm sure they'll notice that the IMEI and Serial Numbers don't match up to the unit they are expecting back.
Tony_YYZ said:
I'm sure they'll notice that the IMEI and Serial Numbers don't match up to the unit they are expecting back.
Click to expand...
Click to collapse
I'm sure they will too, but do you think I care at this point?
joeski27 said:
I'm sure they will too, but do you think I care at this point?
Click to expand...
Click to collapse
I am willing to bet that they will care. Plus they have your credit card number, so it's not like they won't be able to do anything about it.
Anyway, how you choose to conduct your transactions is a personal matter.
However, please don't get us in trouble and refrain from discussing fraudulent actions here in public.
Thank you!
Procceed on topic!
Why isn't anyone mentioning the fact that in order to place the request for an RMA unit you need to use the email address that the original Nexus 4 was purchased from Google Play with?
If you do not have access to the email address used to make the initial purchase you are screwed.
---------- Post added at 12:10 PM ---------- Previous post was at 12:07 PM ----------
joeski27 said:
Nope, here's what's gonna go down (and I know how Google RMA works)....
...blah blah blah blah blah ....
Click to expand...
Click to collapse
That's not what is going to go down. You won't be getting a refund for the phone you purchased off eBay. That, I can assure you.
joeski27 said:
I'm sure they will too, but do you think I care at this point?
Click to expand...
Click to collapse
lol, glhf!
Tony_YYZ said:
lol, glhf!
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Click to collapse
Oh I will! :laugh::laugh::laugh: Looking forward to it!!!
---------- Post added at 02:53 PM ---------- Previous post was at 02:51 PM ----------
iridaki said:
I am willing to bet that they will care. Plus they have your credit card number, so it's not like they won't be able to do anything about it.
Anyway, how you choose to conduct your transactions is a personal matter.
However, please don't get us in trouble and refrain from discussing fraudulent actions here in public.
Thank you!
Procceed on topic!
Click to expand...
Click to collapse
Fair enough, you'll hear no more from me on the subject
So I was using my SPEN and I went to turn it and put just alittle flex (very minimal) and then I heard a crack sound I looked down and my SPEN was coming apart and then the top came off and a spring fell out to God knows where... Anyone else have this issue?
And now Samsung is saying I have voided my warranty because it broke. This is crap
Sucks. It is a thin little fragile thing. I'm surprised more don't break. Sorry, man.
Sent from my SM-N920T using Tapatalk
another guy posted his a few days ago. split at the same spot. just jb weld it. or super glue.
(Sent from another Galaxy via Tapatalk)
You should be able to buy a spare one. I heard people are getting extras off eBay so they can do the whittling down thing to prevent it from getting stuck when you put it in the wrong way.
Sent from my SM-N920T using Tapatalk
The point is that it broke under regular use not by misuse it should be covered as warranty. And not be something I have to purchase.
matt.b.powell said:
And now Samsung is saying I have voided my warranty because it broke. This is crap
Click to expand...
Click to collapse
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault. ?
Surely you can or will be able to buy a replacement SPen, i notice they sell replcements for all the other not devices.
tallazzPilipino said:
another guy posted his a few days ago. split at the same spot. just jb weld it. or super glue.
(Sent from another Galaxy via Tapatalk)
Click to expand...
Click to collapse
If I could find the spring I would...
almost makes me want to split mine just to re-glue it and prevent that accident. loll
(Sent from another Galaxy via Tapatalk)
matt.b.powell said:
If I could find the spring I would...
Click to expand...
Click to collapse
And now I just found the spring.. Thank goodness.
tallazzPilipino said:
almost makes me want to split mine just to re-glue it and prevent that accident. loll
(Sent from another Galaxy via Tapatalk)
Click to expand...
Click to collapse
Probably a good choice
Fizzy2k said:
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault.
Surely you can or will be able to buy a replacement SPen, i notice they sell replcements for all the other not devices.
Click to expand...
Click to collapse
Luckily there isn't really a way for them to know which device is mine since I did not give any personal information. So they can't hold up their argument of my warranty is now void.
Fizzy2k said:
Yikes, i hope that doesnt happen to me. Had to order the unlocked international version on eBay since im from Scotland and Samsung decided not to sell it in Europe. I dont even know what I'd do if my phone developed a fault. ?
Click to expand...
Click to collapse
you should have a 1-yr manufacturer warranty that usually the eBay seller handles for you, meaning you'd have to send it to them, then they would send it to the manufacturer. i'm selling a N5 duos right now, but confirmed with the original seller (from Taiwan) that should the buyer i'm selling to need any warranty work, they would just need to contact the original seller and provide them the IMEI # of the handset (to confirm it was originally theirs) before sending it to them.
(Sent from another Galaxy via Tapatalk)
tallazzPilipino said:
you should have a 1-yr manufacturer warranty that usually the eBay seller handles for you, meaning you'd have to send it to them, then they would send it to the manufacturer. i'm selling a N5 duos right now, but confirmed with the original seller (from Taiwan) that should the buyer i'm selling to need any warranty work, they would just need to contact the original seller and provide them the IMEI # of the handset before sending it to them.
(Sent from another Galaxy via Tapatalk)
Click to expand...
Click to collapse
Thanks, I'll keep that in mind. You can never be too sure with these eBay sellers but thanks again
Fizzy2k said:
Thanks, I'll keep that in mind. You can never be too sure with these eBay sellers but thanks again
Click to expand...
Click to collapse
seems no better than buying one "legit" and calling samsung on the warranty on mfg defect, lol.
Well T-Mobile replaced it for me for free... Best buy was going to do it but they didn't have anymore in Stock so keep that in mind
Mine broke a different way. The top cap came off.
imgur. com/ckrlqob (remove the space)
matt.b.powell said:
And now Samsung is saying I have voided my warranty because it broke. This is crap
Click to expand...
Click to collapse
does buying a new pen un-void the warranty? lol
Ugh. Finally my issue. Of course searching for the spring brings up related results. Any search for it breaking in general brings up the endless results of the useless putting it in backwards crap.
Mine litterally fell apart inside the phone. The pen part was stuck inside for a few days. The spring vanished and its $20 for a new pen on ebay.
I was definitely butthurt for a while.
---------- Post added at 09:52 AM ---------- Previous post was at 09:51 AM ----------
matt.b.powell said:
And now I just found the spring.. Thank goodness.
Click to expand...
Click to collapse
Have you glued it together yet? Could you measure the spring of not?
xdathekilljoy said:
Ugh. Finally my issue. Of course searching for the spring brings up related results. Any search for it breaking in general brings up the endless results of the useless putting it in backwards crap.
Mine litterally fell apart inside the phone. The pen part was stuck inside for a few days. The spring vanished and its $20 for a new pen on ebay.
I was definitely butthurt for a while.
---------- Post added at 09:52 AM ---------- Previous post was at 09:51 AM ----------
Have you glued it together yet? Could you measure the spring of not?
Click to expand...
Click to collapse
Sorry I went to the store and they replaced it for me no questions (t-mobile) and the Samsung store in Best Buy was willing to as well but they were out at the moment. I would try going to best buy and talking to them. You could try to use a proportion algorithm to figure out how large the spring is. Glueing it did not work by the way, but I just tried super glue as I didn't have any epoxy.
They gave me shipping instructions to send my repair to. They said the repair would be free of charge, even though I said the damage was accidental. The call also disconnected while setting up repair and they called me back! Overall very pleasant experience. I'll keep you guys posted. Will be shipping tomorrow.
I'm in the US and the number that called me is from L.A. California.
Okay guys, I just got my device back. It looks like a new device (can't tell if it's refurbished, but I think it's new.) It did not come in an original box, but it came with the screen protector installed, no fingerprints and it looks brand new. Serial number is definitely different than the one I sent in. I shipped the phone on the 18th, they got it on the 20th. Then they shipped the (new) phone out on the 21st and I got it today. Needless to say I'm very impressed with the service Le Eco provided, considering the damage was accidental and really should have cost me something to fix (aside from me paying shipping both ways it was free.) They even threw in another charger. I'm in the US and it was replaced with another x727 model.
Almost want to buy another phone from them for a family member...haha
Wow that's good to know. Was your device rooted when you sent it or did you restore it to stock?
moist_line said:
Wow that's good to know. Was your device rooted when you sent it or did you restore it to stock?
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I restored to stock and wiped it before I sent it.
wow.. I have same situation... my phone's camera glass broke, I will call them tomorrow and see what happens. What did you use during the time your phone was gone?
---------- Post added at 03:42 AM ---------- Previous post was at 03:41 AM ----------
Also who paid for shipping?
bocondo said:
wow.. I have same situation... my phone's camera glass broke, I will call them tomorrow and see what happens. What did you use during the time your phone was gone?
---------- Post added at 03:42 AM ---------- Previous post was at 03:41 AM ----------
Also who paid for shipping?
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They had me pay shipping both ways. (You include a prepaid shipping label in the package that you send them.) I happened to have a spare Nexus 5x that worked for me in the mean time. If you don't have another phone to use, might need to buy a cheapo one for a few days. Le Eco only had my phone for roughly 24 hours or so before it was shipped back. :good:
Ascertion said:
They had me pay shipping both ways. (You include a prepaid shipping label in the package that you send them.) I happened to have a spare Nexus 5x that worked for me in the mean time. If you don't have another phone to use, might need to buy a cheapo one for a few days. Le Eco only had my phone for roughly 24 hours or so before it was shipped back. :good:
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Thanks for quick reply... I called them today got she response to send my phone and they will repair/replace my phone. Now couple more questions for you...
1. How did u unroot and make it stock? Is there a thread already out here?
2. New phone is rootable easily? I can live with cracked camera glass, but not with unroot phone.
bocondo said:
Thanks for quick reply... I called them today got she response to send my phone and they will repair/replace my phone. Now couple more questions for you...
1. How did u unroot and make it stock? Is there a thread already out here?
2. New phone is rootable easily? I can live with cracked camera glass, but not with unroot phone.
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Click to collapse
Restore stock 5.8.20s twrp backup from Dev section. It'll include the recovery too.
I was able to root my phone again. Just follow one of the newer Pat's in the bootloader thread. You'll have to manually flash the aboot image then you're good.
Ascertion said:
They gave me shipping instructions to send my repair to. They said the repair would be free of charge, even though I said the damage was accidental. The call also disconnected while setting up repair and they called me back! Overall very pleasant experience. I'll keep you guys posted. Will be shipping tomorrow.
I'm in the US and the number that called me is from L.A. California.
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Which number did you call? I have a completely shattered screen on my L3 Pro 3 might be worth it to see if they will send me out a new one.
I also would like to know the number you called; my lens just spiderwebbed.
xBane_ said:
I also would like to know the number you called; my lens just spiderwebbed.
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This is the number I called. But I think they closed down their business over here in the US.
Le Mall: 855-343-6688
Ascertion said:
This is the number I called. But I think they closed down their business over here in the US.
Le Mall: 855-343-6688
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Click to collapse
Can't hurt to try.