Update Messed Up Phone! - Xperia Play General

I bought my r800i today from O2 UK straight from the store, got home played around with it a little,connected it to my computer and installed the sony erricson Pc companion and it prompted for an update so i did that - but at some point it failed and now won't let me do anything to the phone - I can boot up and get a phone with an exclamation mark in a triangle or if i connect it via usb to the computer it connects/disconnects - update/repair also fails =|

Hi,
This will fix your unlocked Phones which got bricked through OTA update and are dead now!
Please download this package:
http://www.multiupload.com/Q103V01CV1 [Corrected Package; thanks blagus for finding the problem]
Let it extract to a destination of your choice.
After that run Flashtool.exe.
Now hit the button FLASH and select the package which is included.
Follow the steps and connect your phone in flashmode. This is the same mode Pc Companion and SEUS uses to flash your phone to newer firmare (Indicated by green LED), if you got BLUE LED you are in the wrong mode!
Flashtool will now detect your phone and start the repair.
After all is done your phone should be up and running again, if not please reflash with original firmware and WIPE userdata!
ADVICE:
PLEASE DO NOT ACCEPT ANY OTA'S ! If you receive a OTA message just decline, if you accept it you will end with a brick AGAIN! So please do NOT accept them until SonyEricsson provides a OTA solution for unlocked Bootloaders!
Best Regards
Team FreeXperia

I don't have an unlocked bootloader and don't want anything to do with any of that yet - dont want to void my warranty etc - if i were to return the phone could i download an ota update then?

Anybody? I can't charge my phone either - a green light just blinks and it goes into recovery when i connect it with my computer :S

Nabeel_Nabs said:
Anybody? I can't charge my phone either - a green light just blinks and it goes into recovery when i connect it with my computer :S
Click to expand...
Click to collapse
Did this happen after using the flashtool?
If you haven't used flashtool yet, don't worry about using it, it doesn't unlock the bootloader (void warranty.)
Flashtool can only install signed (official) updates, and it's completely legit (i.e. What Sony Ericsson would use to fix your phone)
If you're not unlocked/rooted, you shouldn't have to worry about ota updates, you just got (very) unlucky, and either PC companion, your usb cable, or your phone decided to say screw you with this update (nothing against you personally, of course )
I don't know O2's return policy, but if you want to follow that route, they'll probably just give you a new one...
Sent from my R800x using XDA App

the O2 store are legally obliged to exchange/repair the handset free of charge. if it's still within 14 days of purchase, they should replace the handset so i would be heading straight back there
tom

Thanks everyone for the advice - didnt want to take back the phone since I'd have to ask my parents for the reciept and tell them about it...But i did and have a new play now... A little wary of updating now =/ ...

i wouldnt let it put you off updating as its probably been a bug in that particular handset that just hasnt been picked up before its been shipped out. if you're updating via a sonyericsson approved method you're covered by warranty
tom

*never mind what i said*

Second xperia play now bricked due to the update service this time rather than the pc companion due to me asking a sony erricson agent whether it would be safe to update and they said its 100% safe using the update service and even gave me a link for it and checked up on the issue and said phones only brick if they are rooted which i clearly stated my phone was not =|... NOT HAPPY AT ALL!

Nabeel_Nabs said:
Second xperia play now bricked due to the update service this time rather than the pc companion due to me asking a sony erricson agent whether it would be safe to update and they said its 100% safe using the update service and even gave me a link for it and checked up on the issue and said phones only brick if they are rooted which i clearly stated my phone was not =|... NOT HAPPY AT ALL!
Click to expand...
Click to collapse
Wow, you're just a very unlucky person, aren't you...
did you do the ota update (on wifi) our using your pc?
If you used your pc, I'd say looking into using a friends pc to try and update, that our if you still have the original micro usb cord that could be out, also...
Sent from my R800x using XDA App

Story of my life -_- - Nope a new micro-usb cord (came with the new phone) and got it using the update service program the agent suggested via usb - will prob just wait for ics - Dont think there's any major updates performance wise in 2.3.3 ... Back to the O2 store tomorrow i guess =|

WELL...AFTER updating around 6 times it worked... =S

Nabeel_Nabs said:
WELL...AFTER updating around 6 times it worked... =S
Click to expand...
Click to collapse
Bravo good sir, your persistence paid off... but that's still really messed up that it took 6 tries before you actually got it to work... makes me kinda glad that I can't use PC Companion to update my phone (downside... i can only use 3g to update, stupid verizon....)

Pc companion isn't very nice =| and 3g updating is just slow - nothing else

Many thanks, after 4 days of various flash tools and firmware versions, this package unbricked my phone , silly update came in while i was sleeping.

Related

Cant update to 2.3.3. How do i correctly install the USB Drivers?

- I have a r800i on 2.3.2 rooted and some bloatware removed.
- My goal is to update to 2.3.3 (which i am having problems).
- I dont care if i lose root access or not.
1) I tried an OTA update but after downloading everything, the phone rebooted and simply displayed a message "Cant update".
2) Then i tried flashing to a uk generic firmware following the instructions from this thread http://forum.xda-developers.com/showthread.php?t=1116090
However when i try to flash i get told to turn the phone off, turn it back on holding the back button. However this doesnt work as i get an error message telling me to install the correct s1boot driver.
3) Then i tried downloading PC Companion and updating this way. When i am in mass storage mode the installed proceeds to update, but then it tells me to go into media storage mode, at which point the software fails to recognised my phone and stops the update.
I cant update to 2.3.3 at this point and dont know how to proceed.
Any ideas would be appreciated.
Found solution -
I found the best way to overide all settings, root, PC Companion etc and just get a complete fresh 2.3.3 install.
SE provide the tools for this here -
http://www.sonyericsson.com/cws/sup...etailed/updateservice/xperia-play?cc=gb&lc=en
It provides a direct way to update your phone and reset to factoy settings if you wish. Also installs all bloatware etc too btw.
You do lose root access though, but not your user settings (unless you want a factory reset).
I doubt i will bother to root the phone for a while, not much benefit imho. Hopefully the dev scene isnt dead for the Play and we will have some proper custom roms released soon.
Hi,
Even if you are 2.3.3 now.
Use the latest version of flash tool. Open the drivers folder and install the only executable there. Download 2.3.2 UK generic .184. Save it to the firmwares folder.
Click root, unplug usb, press and hold back button, reinsert the usb.
When it starts flashing remove hold on back button.
Then gingerbreak. Then update your apn setting. (can useally be sent by your provder from their website) Then over the air update. Job done.
Sent from my R800i using XDA Premium App
nelly_boy said:
Hi,
Even if you are 2.3.3 now.
Use the latest version of flash tool. Open the drivers folder and install the only executable there. Download 2.3.2 UK generic .184. Save it to the firmwares folder.
Click root, unplug usb, press and hold back button, reinsert the usb.
When it starts flashing remove hold on back button.
Then gingerbreak. Then update your apn setting. (can useally be sent by your provder from their website) Then over the air update. Job done.
Sent from my R800i using XDA Premium App
Click to expand...
Click to collapse
Im going to leave it unrooted for a while, phone runs great with 2.3.3 for me even with bloatware.
Ill root and upgrade to custom rom when and if there is a decent release.
Just wanted to say thanks for the instructions though.
Do you have an unlocked bootloader? If so NEVER do an ota update, it has bricked quite some phones!
svenk919 said:
Do you have an unlocked bootloader? If so NEVER do an ota update, it has bricked quite some phones!
Click to expand...
Click to collapse
No. Thanks for pointing this out though. My first and only root was done with gingerbreak.
I had a similar problem in W7 - turns out I had to download the SE Update utility (NOT the PC Companion Utility) and install it. Then, once I set my phone into update mode (hold Back button and plug in USB cable) it properly installed the drivers.
Once I'd done that, I could then use Flashtool to flash the UK firmware to my Canadian Rogers Xperia.
So if you plug in and have the green light, but get a driver error from windows, try finding the update utility on the Sony Ericsson website and installing it. Good luck!

[Q] 2.3.3 OTA update Rogers not showing?

Hi there,
Using an unlocked Play from Rogers (Fido sim), read a few posts that update was to come July 1st in Canada... I'm not seeing one. Can someone confirm updating this way? I'm pretty sure I could update thru Pc companion but I've rooted the phone and would like to keep it this way, again read somewhere that only using OTA update would allow to keep root, is that right?
Thanks in advance
bogoo said:
Hi there,
Using an unlocked Play from Rogers (Fido sim), read a few posts that update was to come July 1st in Canada... I'm not seeing one. Can someone confirm updating this way? I'm pretty sure I could update thru Pc companion but I've rooted the phone and would like to keep it this way, again read somewhere that only using OTA update would allow to keep root, is that right?
Thanks in advance
Click to expand...
Click to collapse
Why wait for the rogers update? When you know the next update is gonna be slow. Just flash the UK(works on your play) http://forum.xda-developers.com/showthread.php?t=1116090 and you will always get the updates first and root as well
I'm on rogers and I still don't have the update yet. I tried doing the check for update. Still nothing.
If you install the software on your desktop and check for an update you will find it. Every time I plug my phone in it says there is an update but I don't want to update it yet.
The software I am talking about is the one where when you plug in the phone on the phones screen it says would you like to install software to the computer blah blah blah.
I was the one that emailed Sony E and they said July first. I think Rogers messed it up and we can only update through the PC. I’m going to use the UK if I can get it to work. They say it’s 3 steps but each of those steps are many steps. For instance it says “Add ftf firmwares files in the firmwares folder” I have no idea where the Firmwares folder is and it doesn’t say. I will do some research and do it. I have all my stuff on the SD at the moment and it said it will format. Does this mean I have to start over? Will it remove my contacts? LOL my contacts took me a long time to setup.
Flashing it to generic uk firmware is a really easy. Just backup your own contacts to gmail... I didn't know how to do it but all my contacts are on my sim card anyways.
Sent from my XPlay using XDA App.
ncaissie said:
I was the one that emailed Sony E and they said July first. I think Rogers messed it up and we can only update through the PC. I’m going to use the UK if I can get it to work. They say it’s 3 steps but each of those steps are many steps. For instance it says “Add ftf firmwares files in the firmwares folder” I have no idea where the Firmwares folder is and it doesn’t say. I will do some research and do it. I have all my stuff on the SD at the moment and it said it will format. Does this mean I have to start over? Will it remove my contacts? LOL my contacts took me a long time to setup.
Click to expand...
Click to collapse
Use something like MyPhoneExplorer Client you can back up contacts, sms messages e.t.c just back up what you want then follow the steps it easy enough.
For instance it says “Add ftf firmwares files in the firmwares folder” I have no idea where the Firmwares folder is and it doesn’t say
Click to expand...
Click to collapse
Download the latest flashtools and unzip the flashtools to your desktop, in the folder you unziped it to there is the firmware folder. Just put the files from the ".184 UK firmware".zip into the firmware folder and then open flash tools and flash. When i did it, it didnt wipe my sd card just my phone apps e.t.c but it took 5 mins to reinstall them/re-setup after using ota to update to 2.3.3 and keep root
or see here for a quick guide http://forum.xda-developers.com/showpost.php?p=10879528&postcount=3
I will back them up but Gmail puts everyone that emailed me in the list and it sucks. I email people to buy stuff but wouldn't want them in my contacts.
Thanks
I will give it a try tonight. I'm tired of waiting for Rogers.
You can grab all the rogers app off the market afterwards? The only one I kept was the my account one. You'll notice that the bootup becomes crazy fast, compared to the rogers stock.
Sent from my XPlay using XDA App.
yes you can. Search for Rogers and they all come up. My account is the first one.
I posted this in the other 2.3.3 thread. thought it was relevent here.
i hate reposted normally . but yeah ..
Just updated to 2.3.3 here in Alberta... did it through the PC companion.. took not to long. the initial boot after update seemed to take forever.. roughly 8 minutes.
After everything booted up, i restarted the phone again .. and already noticed the boot time was alot faster.. faster than 2.3.2 for sure..
I was getting the same thing where the OTA update said the phone version was current .. but the PC companion found a new version and the install was easy as pie.
Dont notice anything else differant really. other than the boot time... hopefully ill notice the battery life increase everyones talking about..
** and maybe its just me . but my predictive text in messaging seems slightly diffearnt ? i dont know how . it just does.. maybe its just me.
Click to expand...
Click to collapse
Updated mine.
go to mobilesyrup.com and it tells you how
still not seeing it... could it be because my phone is unlocked? i'm still technically on the rogers network though since i'm with fido...
bogoo said:
still not seeing it... could it be because my phone is unlocked? i'm still technically on the rogers network though since i'm with fido...
Click to expand...
Click to collapse
Bought a Rogers phone, using it on Fido as well. Updated through PC Companion with no issues.

[TUT]How to unbrick Xperia Arc

If your phone won't boot up (it's stuck at Sony Ericsson boot screen) and you can't get into recovery either, that means you bricked your Xperia.
You may think that you are screwed, but if your PC can recognise your phone when it's powered off (don't try booting it before connecting to PC!) I have an easy solution for you!
What you need to do is download UpdateService (Find it on Sony's site), and install it.
Don't run it just yet.
Than, connect your phone to your PC and when Windows checks it, run UpdateService (thing you downloaded)
Than, UpdateService will do firmware checking and in a minute you should be able to see it updating your phone to a newest firmware (.62 right now).
Now, this will take a few minutes, and when it's done phone will start booting, that also might take up to 5 minutes.
When it's done, you have your phone working again!
*This works only if you have your bootloader locked!
**You will lose all of your apps, so I hope you know what you had!
does not always work , but it is a good option to fix the phone
Since the pc recognizes the phone and the update service thing is not available anymore so we can even try to flash new firmware manually, by fastboot or flashtools! And what if one is already running the latest firmware, will update service still work?
If i helped you, hit the thanks button!
Xperia Arc |Acronium 7.2| |DooMkernel v19|
Sony Update Service (previously SEUS) is available here. Current version 2.11.12.5.
But 'No new software is available for your phone.' So that's good; it might be a shiny brick, but at least it's up to date!
nice tut., but its not easy to brick a phone with locked bootloader
It won't work on unlocked bootloader.
Sent from my LT15i using Tapatalk
TheHaso said:
nice tut., but its not easy to brick a phone with locked bootloader
Click to expand...
Click to collapse
Actually it is if you use a wrong custom ROM.
TheHaso said:
nice tut., but its not easy to brick a phone with locked bootloader
Click to expand...
Click to collapse
Trust me, it's not hard. I did it already
Loosely said:
But 'No new software is available for your phone.' So that's good; it might be a shiny brick, but at least it's up to date!
Click to expand...
Click to collapse
So how did you solve that problem?
Wy,i brick my arc s install a rom,can't you help me to unbrick.
Unsubscribing
I ****ing LOVE you OP!!
This **** saved my ass so much that I made an account just to say thank you man! Also used Thanks button :good:
Dude, you are a lifesaver - continue being awesome!
Thx a lot it work!!!!
Is it even possible to brick an arc s beyond the point of repair, unless you're a noob.
With the Arc S having fun on CM 10
Hi there! I think I've just bricked my arc ( it showes an exclamation mark inside a triangle and there is a phone close to it and it all right after sony logo). but the thing is that my bootloader is probably open( dont really remember). Any ideas of reparing?
NiklarenF1 said:
Hi there! I think I've just bricked my arc ( it showes an exclamation mark inside a triangle and there is a phone close to it and it all right after sony logo). but the thing is that my bootloader is probably open( dont really remember). Any ideas of reparing?
Click to expand...
Click to collapse
Flashtool.
Want more information? Search.
Someguyfromhell said:
Flashtool.
Want more information? Search.
Click to expand...
Click to collapse
Flashtool says that it cannot flash it bcz my debugging isnt on, and I cant reset it(
NiklarenF1 said:
Flashtool says that it cannot flash it bcz my debugging isnt on, and I cant reset it(
Click to expand...
Click to collapse
Debugging isn't needed for that. You need to get your phone into flashmode. Use Search to find more info how to use Flashtool
intersting guide.......it's useful if i brick my phone:fingers-crossed:
First of all, when you are running your phone on the latest update, you can't use this process to unbrick/update your phone. So my guess here is, this post is rendered useless to people who have updated their phones to the latest update.
I am in Panic mode so yeah.

[Q] I think i Hard Bricked my phone - Help someone

Hi Everyone, noob here.
I cant remember the exact procedure that i took, but i rooted my phone, and used x-restore to load floyo onto my x8, i did not really like it and wanted to try a newer version of cyanogenmod -7.1 and i had to flash custom Kernel on.. anyway - i tried flash tool and it said restart your phone and under app settings check the box for allow unrecognized or unsupported files or something like that - sorry i don't recall what it was exactly.. this is my first time doing this. it failed again, so disconnected my phone and just restored floyo and decided i was going to be happy with it.. i had tried to use the plugin to unlock the bootloader after testing it to make sure it could be done.. as the forum said.. and all looked good. but i forgot to close flashtools when i was done trying.. i restored floyo and and then made the mistake of plugging the phone in while flashtool was still on and looking for the phone.. the next thing i see a message pop up saying bootloader unlocked successfully or something similar.. restarting phone.. then my phone restarted and it did something else.. i waited for it to Finnish and then my phone went off..
Now it wont come on at all, no LED, nothing.. The phone is one week old.. i fully charged the battery last night so its not the batter i have Hard Bricked it.. and im freaking out..
I am a computer tech that has never failed to fix any computer problem and have repaired thousands.. i have experience in electrical work and have built tonnes of gadgets like small amps etc... but when it comes to this.. i am a complete Noob and i accept that.. ive screwed up and all i can do is ask for help..
i read through tonnes of forums but none seem to match my case so i thought it ok to ask for help.
What can i do, other than own a $300 paper weight.
Just restore with SEUS or PC companion and install something good like Semc Debrand Engine
I'm sorry to tell u that
u have to go to SEMC to repair it
unless u unbricked it by PCC or SESU
as if u want to fix it u'll pay 100$ or above to fix it
Hey man,
im sorry for what happened to your phone.
http://forum.xda-developers.com/showthread.php?p=12442257#post12442257
have you tried to use that guide? i also bricked my X8, the guide helped me very good and now my x8 runs on Android 2.3.7
Chris95X8 said:
Just restore with SEUS or PC companion and install something good like Semc Debrand Engine
Click to expand...
Click to collapse
Thanks, but how do i do that when it is not even coming on ??
shallondb said:
Now it wont come on at all, no LED, nothing.. The phone is one week old.. i fully charged the battery last night so its not the batter i have Hard Bricked it.. and im freaking out.. I saved months to get that thing here in Zimbabwe.. i paid $300 for it here which is sadly the going price..
Click to expand...
Click to collapse
The symptom you describe there is a HARD BRICK. No LED, no display, no vibration, no nothing means it's DEAD - HARD BRICKED.
There's nothing you can do yourself other than to send it to Sony Ericsson for repair.
Since you said "Zimbabwe" I doubt you have repair shops with the required equipment and technicians to try a JTAG restore.
So I'd say your only option left is to send it off to SE - and once you get it back you better don't mess around with it if the $300 you mentioned means US Dollar (insane price).
EDIT: And the mistake you made ... you somehow made Flashtool to unlock your boot loader on a device that's most likely past a manufacturing date of 11W29. This kills the phone and you simply can't repair it yourself anymore ... see the Hard brick warning - read before boot loader unlock sticky in the X8 General board. There are several posts clearly telling you that everyone who managed to hard brick the phone sent it off to SE as there's simply no "fix it yourself" method available.
Hey guys, i cant do any of those suggestions because my phone is not coming on at all ... is there anything else i can do ? anyone ?
shallondb said:
Hey guys, i cant do any of those suggestions because my phone is not coming on at all ... is there anything else i can do ? anyone ?
Click to expand...
Click to collapse
B.Jay said:
There's nothing you can do yourself other than to send it to Sony Ericsson for repair.
Click to expand...
Click to collapse
Feel free not to believe me, but the is NO other way left anymore.
B.Jay said:
Feel free not to believe me, but the is NO other way left anymore.
Click to expand...
Click to collapse
Thanks B.Jay
Sorry my last post was delayed, i was still sending it when you reply came through. I do believe you. i am going to attempt taking it back to the small shop that sold it to me and see what they recommend..

Sony Ericsson Xperia Play PLEASE HELP

Hello all,
My friend just gave me his Verizon Sony Xperia Play to root, no big deal. Read you have to downgrade from 2.3.4 to 2.3.3... download flash tool. Try to flash r800.ftf firmware a few times.. never works. Then, I tried to boot it up and it just shows the Sony Ericsson logo then, white triangle with orange exclamation point. PLEASE help, I don't know what to do I think it is bricked.
-thanks
PLEASE!? Does someone know how to help? I am freaking out right now.
Don't know why flashtool wouldn't work. If I were you, id try repairing with Sony PC Companion.
Code:
http://www.sonymobile.com/gb/tools/pc-companion/
Install it. Navigate: Support Zone > Phone Software Update > Repair phone
You would likely get more replies if this was posted this in Q&A section.
Also, try being more clear when asking a question. "firmware a few times.. never works." what does never works mean to someone reading this? it could mean any number of things. Why didn't it work, did you get some sort of an error message?
LordBattleBeard said:
Don't know why flashtool wouldn't work. If I were you, id try repairing with Sony PC Companion.
Install it. Navigate: Support Zone > Phone Software Update > Repair phone
You would likely get more replies if this was posted this in Q&A section.
Also, try being more clear when asking a question. "firmware a few times.. never works." what does never works mean to someone reading this? it could mean any number of things. Why didn't it work, did you get some sort of an error message?
Click to expand...
Click to collapse
Well I ran the 2.3.3 .ftf file again for like the 13th time and this time it worked. It booted normally and is now running 2.3.3. Unfortunately it is extremely buggy and force closes apps a lot. So now is the time when I 'repair' It with the PC Companion I think. Thank you very much for your help! :highfive:
flyinghipposquared said:
Well I ran the 2.3.3 .ftf file again for like the 13th time and this time it worked. It booted normally and is now running 2.3.3. Unfortunately it is extremely buggy and force closes apps a lot. So now is the time when I 'repair' It with the PC Companion I think. Thank you very much for your help! :highfive:
Click to expand...
Click to collapse
No problem. Glad to hear you got it working again
FYI. Depending on the firmware it restores to, you can use DooMLoRD_v4_ROOT-zergRush-busybox-su method to root GB 2.3.4. It can't root the absolute latest version (I think .62) which already patched the exploit, but mine always repairs to 4.0.2.A.0.42 and that roots just fine.

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