I received my updated Xoom yesterday but I keep getting this error: "The SIM card is missing or not readable. Please insert a SIM card." Has anyone else had this problem???
I spent about an hour on the phone with Verizon, another hour in an actual Verizon store (so I know the SIM card is fine) and about an hour this morning with Motorola. Bottom line, I have to send the unit back for repair--this, after I've already been 2 weeks w/o it. At least Verizon is being helpful, they gave me an account credit since I have not been able to use the device on their network for weeks now.
Probably never going to buy Moto again (at least not an unfinished product by Moto).
Has anyone else experienced this SIM card problem?
Related
I am on my third G2 which I received today. I first noticed this on the second one. The sim card sent with the phone at least on my last two, the gold connection on the sim card is smaller and in a slightly different location. On my second :G2 I went ahead and had TM activate the new sim card and it worked on my Vibrant and My G2 but not on my Nexus One. I then called back and switched to an older sim card that I had and it worked on all three again. On the G2 I received just hours ago I am tempted to try the new sim card again as I have read in a thread that it does help reception as this device sure needs it. I am concerned though that My Nexus One will not be able for whatever reason to find or accept the sim card. Anyone else notice this or had the same problem?
Edit Just activated the new sim card and lo and behold the Vibrant and the G2 recognize it but the nexus one does not T Mobile pleads no knowledge that it should be impossible for it to happen. Second time same results. I have no idea what is going on except perhaps the smaller gold contact is not situated right for the Nexus one. "T Mobile also claims that this is the sim card for all Android phones and the older ones should not be used.
I've had my verizon gs4 for a month and no problems.
Now while traveling I keep getting errors saying I will "no longer have access to mobile data till i insert a valid sim card" ?
I've switched sim cards at the verizon store but it started again the very next day.
What gives?
Alan.. Sent with Galaxy S4
The error message that said I needed to insert a valid sim card happened again today while traveling home.
The good news is I think I figured it out!
I had so much hell with this error I wanted to share my findings.
I've talked to numerous verizon techs with suggestions to replace my sim card, reformat, maybe it was one of my apps, and even to replace my phone "but there's none in the warehouse".
Finally I discovered the Galaxy S4 requires a "nfc" enabled sim card!
You can't tell by looking at the tiny sim but the larger card the sim comes in has a notation of "nfc" if it's the right card.
I think as long as I was in my local area the network let me slide since I initialized he phone there... But when I ventured out it saw my non nfc sim as invalid!
After replacing I hung out in the Verizon store about 30 min because before it would error within 5-10 minutes. Then drove home "an hour drive" and absolutely no errors!
And I maintained a 4g signal throughout my whole trip which was through some back country where signal is usually marginal.
Update... As of 8 hours later still no errors!
This is a pretty serious problem for Verizon.
Why?
1. If I would have reformatted to factory settings... I would have gotten the same... All for nothing and days of configuration lost.
2. If I got another new phone, again the same.... All because I would be using my same sim card.!
I'm sure many replace the whole phone "and" sim together and when it works and it's assumed the problem was the phone or software.
What a terrible headache for the customer, tech support, and verizon customer service just because people don't know the proper sim card needed for the S4!
I'm mifted that this is not common knowledge among verizon personnel concerning such a popular phone!
Alan.. Sent with Galaxy S4
I have 2 Galaxy S4 i9505 phones.
Phone 1. Bought as used phone on Ebay and was previously locked to the 'Three' network, I had it unlocked by 'Three'. This phone has always, and still does work without problem with my EE 4G (pay monthly) sim. The only remarkable thing about this phone is that it failed/froze/bricked whilst installing the Lollipop upgrade. It was repaired - new boards - under warranty in April 2015.
Phone 2 was also bought as used on Ebay. This phone had been used on O2 network. I discovered that it had never been locked to any network. I bought a pay monthly 30 day rolling contract thinking that it had been locked to O2. When I put my EE 4G sim in I got the message 'no sim, insert sim'. Baffled. The only thing I thought could be the problem was the sim itself, EE gave me a new sim. The only physical difference this sim had was that it had the Nano option. When I put this sim in phone 1 it worked perfectly, I put it into phone 2 and it worked! I needed to put the sim back into phone 1 to set it up to transfer data. When I put it back into phone 2 the message 'invalid sim' came up and that is where things stand.
As I have two phones I was hoping someone could guide me through the necessary steps to find out where the problem lies by comparing the two, and hopefully find a solution. I have read another thread from tomedwards93 posted in April 2015 and see no solution was found by him so maybe this could help him too.
Can someone please help?
I didn't understand a single of what is written,the description is long and read this thread twice,still can't a understand this thread
Sent from my GT-I9505 using Tapatalk
Grimble1950 said:
I have 2 Galaxy S4 i9505 phones.
Phone 1. Bought as used phone on Ebay and was previously locked to the 'Three' network, I had it unlocked by 'Three'. This phone has always, and still does work without problem with my EE 4G (pay monthly) sim. The only remarkable thing about this phone is that it failed/froze/bricked whilst installing the Lollipop upgrade. It was repaired - new boards - under warranty in April 2015.
Phone 2 was also bought as used on Ebay. This phone had been used on O2 network. I discovered that it had never been locked to any network. I bought a pay monthly 30 day rolling contract thinking that it had been locked to O2. When I put my EE 4G sim in I got the message 'no sim, insert sim'. Baffled. The only thing I thought could be the problem was the sim itself, EE gave me a new sim. The only physical difference this sim had was that it had the Nano option. When I put this sim in phone 1 it worked perfectly, I put it into phone 2 and it worked! I needed to put the sim back into phone 1 to set it up to transfer data. When I put it back into phone 2 the message 'invalid sim' came up and that is where things stand.
As I have two phones I was hoping someone could guide me through the necessary steps to find out where the problem lies by comparing the two, and hopefully find a solution. I have read another thread from tomedwards93 posted in April 2015 and see no solution was found by him so maybe this could help him too.
Can someone please help?
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It it worked and now it doesn't then replace the sim slot on phone 2.
Lennyz1988 said:
It it worked and now it doesn't then replace the sim slot on phone 2.
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Click to collapse
I've replaced the sim card slot and done a factory reset, it worked for about half an hour then the 'No sim ' message returned. It still works with a PAYG '3 network' sim, with intermittent 'sim removed restart phone' message I no longer have the O2 account.
I have another fully functioning S4. Can anyone guide me through comparing the Android settings on the 2 phones.
I've never attempted either flashing or rooting and don't understand how to go about doing this.
Just to say thanks for the suggestions, the phone has now corrupted my SD card and I've had enough, I'm defeated. I'll keep this phone as a Sonos controller and go to Lumia 950 on Win phone 10 when it arrives.:good:
Sim not detected
I have a samsung S4 i 9505 and I often receive a message "insert cart sim". After rebooting it works normally
I recently bought the phone brand new - Verizon version XT1609 but I intended to use a postpaid SIM card with it. Did not activate the SIM card that it came with. Now, using a postpaid SIM card, I can send messages but cannot make or take calls, or even use data. When I check the cellular network state (under SIM status in About Phone), it tells me that I am disconnected. It's my first time buying a prepaid-compatible phone so I'm not sure what the best solution is. I'm guessing Verizon is trying to block my SIM card because it's supposed to work with a prepaid SIM card?
Appreciate any input from you guys. Thanks!
VZW is blocking you. You *may* get lucky and get a friendly tech support agent that would be willing to activate the phone post paid. I was able to do this with an old moto E, but then failed again with a moto g4. Your sim likely also has a lock on it now, you you will have to call VZW for your sim to work in a prepaid phone.
Give them a call and play dumb, you may get lucky.
Same
Hey yeah,
Same this happened to me. It literally took a week to get a support agent to fix it. When I got him though it took all of 20 minutes. Most agents will insist it cannot be done but it can. Just keep asking for a supervisor. Although, the guy who did fix it wasn't a MOD. I was given bad info from the original chat support agent I spoke to when I asked if I could do this in the first place. That dude was yeah it's no problem. But it actually is a huge issue. However, keep at it and it can be done. Hope this helps.
I wasn't very lucky.
My postpaid SIM card really was blocked. They said I had to activate the phone on a prepaid card first and then pay for 1 month (I couldn't even find the 30 dollar plan anymore.. so sneaky) before I can have it used for postpaid. I might as well have gotten it unlocked lol. Thanks everyone!
So I got the phone Friday and everything was working perfectly except for the texting coming so I called Verizon and had them the cdma_less feature. After that my text came flooding in. So I used the phone all day and later on I lost signal completely. So I shut my phone off and on multiple times and I would get LTE but no voice over LTE so I couldn't make phone calls and then my phone signal stopped again.
I called technical support and they did a bunch of resets on the network side and still couldn't get it working so they suggested that I get a new SIM card. I got a new SIM card and still didn't work so I called technical support again and they went through a bunch of things with me and finally they had me move it over to SIM card slot 2. They did get it going in SIM card slot 2 but I've also read people online having troubles with this when they had it in sim 2 and that most were using sim 1.
Has anyone else had this issue and what slot are you using? I'm worried that it's going to happen again. Which SIM card slot are you using and do you think the SIM card slot is an issue? I don’t understand why it would work for a whole day in slot 1. Thanks in advance.
umass021 said:
So I got the phone Friday and everything was working perfectly except for the texting coming so I called Verizon and had them the cdma_less feature. After that my text came flooding in. So I used the phone all day and later on I lost signal completely. So I shut my phone off and on multiple times and I would get LTE but no voice over LTE so I couldn't make phone calls and then my phone signal stopped again.
I called technical support and they did a bunch of resets on the network side and still couldn't get it working so they suggested that I get a new SIM card. I got a new SIM card and still didn't work so I called technical support again and they went through a bunch of things with me and finally they had me move it over to SIM card slot 2. They did get it going in SIM card slot 2 but I've also read people online having troubles with this when they had it in sim 2 and that most were using sim 1.
Has anyone else had this issue and what slot are you using? I'm worried that it's going to happen again. Which SIM card slot are you using and do you think the SIM card slot is an issue? I don’t understand why it would work for a whole day in slot 1. Thanks in advance.
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I have been having this same issue after updating to 9.0.10. I was on the phone with Verizon and OnePlus for 50 minutes. Still have not gotten the issue resolved.
If anyone has any insight, it would be greatly appreciated.
Have you switched Sim card slots? Ever since I went from 1 to 2 I haven't had one issue
I read somewhere that a factory reset fixes it
9.0.10 breaks Verizon connectivity. You might get some LTE, but no voice or messaging. Looks like people can fix it with a factory reset.
FYI: Same issue on the new beta.
chrisliphart said:
9.0.10 breaks Verizon connectivity. You might get some LTE, but no voice or messaging. Looks like people can fix it with a factory reset.
FYI: Same issue on the new beta.
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I tried everything except for a factory reset on 9.0.10. Decided to try the open beta. That resolved the issue for me.
Are you forcing the update by using a VPN or getting it OTA?