Database Users

[Q] Delete personal data from non-booting phone

Hi everyone
I have a Huawei U8800 which I can no longer boot (it gets stuck at the white Huawei screen). I can, however, access the 'pink screen' (vol+, vol-, power button) and the files when connecting it to my computer, but entering recovery mode (vol+, power button) does not seem to work.
I am an utter noob, so my approach to solve my problem would be to simply take the phone back to the shop, but first I would like to erase my personal data. Is this possible in my case, without voiding my warranty? In case it is not, could you perhaps tell me how I could go about fixing the phone myself (in such a case I would also be willing to scrap the warranty)?
Thanks a lot in advance!
PS: I have not rooted the phone or done anything like that, all I did was installing a couple of apps, so it's pretty much in its original state.

You should be able to flash one of the original roms and the phone would boot if there're no hardware problems.
The original roms were removed from the huawei website but if you search the site there were plenty links afaik.

Thanks dionero. The trouble is that I am too much of a noob to understand what exactly you mean by 'flash one of the original roms'. Could you please provide some more detail? Thanks a lot

Here is a rom with instructions on how to flash :
http://forum.xda-developers.com/showpost.php?p=17591131&postcount=1

Thanks again! I will give it a go later on today.

Did you manage to recover the phone?

Thanks for asking! First I need to go and buy a micro SD card, as that seems to be required for the process. But I'll post an update once that's done and I've attempted the recovery. Thanks again for your time!!

Hi,
finally the micro SD card has been delivered - I'll never buy from that shop again, what long shipping times!
Anyway, I'm afraid the recovery did not work. The phone did react, said it was performing the upgrade, and it the end it even displayed the "Upgrade completed" message. Attempts to reboot, however, still don't let me get any further than the Huawei screen
One further observation I have made (even before the attempted recovery, but ever since the phone stopped booting): when the phone is switched off (which nowadays can only be accomplished by removing the battery), and I plug it into the power outlet, it immediately starts its booting attempt. When the phone was still alright, however, it would recharge its battery without trying to boot immediately. I don't know whether that's important, but maybe someone can make use of this information!?
Well, in case anyone on here has got some more suggestions as to what else I could try I would be really grateful. Thanks a lot for your time and effort, and for reading this!

How long did you wait at the Huawei screen? First start takes longer time and it should reboot multiple times. Anyway, you should try flashing one of the recoveries, 5.0.2.3 for example. You can find it in the development section. With that you should wipe cache and data, delete dalvik cache and then try to start it.
I'm on mobile so I can't give you a good tutorial, but recovery should be fairly easy to install (look for stockwell's recovery).
Sent from my u8800 using XDA App

Thanks, Blefish, for your reply. I tried recovery flashing at some point along the way, and I tried it again now, this time using the version you suggested. Still I simply cannot boot into recovery mode. I can either get the "pink screen", or simply the white Huawei screen, even if I press Vol+ and the power button (I've also tried pressing them for different amounts of time, but all to no avail)
Oh, and as an answer to your question: I waited for maybe 15 minutes or so.

Sorry wrong info

1. Download a stock rom.
2. Create a folder on the SD card named "dload"
3. Copy UPDATE.APP and UPDATE_CUST.APP from stock rom archive to dload folder
4. Insert sdcart to phone
5. Switch on phone with press vol+ and vol- buttons
6. The installation will start automatically

Thanks ufukyayla, but what you're suggesting is exactly what dionero had suggested earlier, and unfortunately it did not work.

U8800 Internal Memory freezed

hi guys.......
my phone issue is still not solved.
i have a U8800, came with 2.2.1 b136 rom. all things used to work fine and one fine day while i was out and the battery drained off, Returning back home i plugged my phone to the power and kept for charging as usual. in the morning when i power up the phone it started but got hanged up on the android text animation screen and then a loop of same. from that day onwards my phone is not working.
it starts up showing big huawei screen and proceeds to the android text animation there it get stuck for a few seconds and then again back to android text animation continuously the same.
I can get into the pink screen bu pressing Vol up + Vol Down + power.
I can also get to the blue screen Vol Up + Power.
i cannot change any thing in any of the drives or partitions in the pink screen. the image folder (in the pink screen), and other partitions also all the 4 partitions are freezed. even if i delete or replace files, the previous files comes back the very next movement. as if the memory is freezed. i even tried to format the 253 MB partition (image folder partition) but format gives error cannot format this drive , checked the attributes is unchangeable read only partition.
i tried updating official rom 2.2.1, 2.2.2, 2.3.5, but update failed, Some times even it reaches the update process to STEP 2/2 and there its like hanged the progress doesn't moves further even tried keeping hours, also tried update without battery but the same.
OK logically i assume i cannot update if the partition is read only. but why is it.
it used to be a working phone worked well and once sudden day its like.......
Is my phone bricked and what i can do to get it on. please help.
i cannot go asking for warranty as it is already out.
i am been asking for help like more then 45 days.

Warranty?
Sent from my u8800 using xda premium

I found the solution is working:
sorry for my English (I use the translator)
I noticed that when inserting the USB cable the phone came on,
well, same with dload in sd, volume + volume - and insert USB cable
without pressing the power button starts the update.

ettoremarzan said:
I found the solution is working:
sorry for my English (I use the translator)
I noticed that when inserting the USB cable the phone came on,
well, same with dload in sd, volume + volume - and insert USB cable
without pressing the power button starts the update.
Click to expand...
Click to collapse
well ettoremarzan
I do the same as to update without using battery but still it doesnot update !
Any ways i will try again without holding power ...........
my problem is my phone doesnt get updated with any rom even the stock 2.2.1. and just keep it into boot loop at android animated logo screen.
Well Maksimitoisto, i cannot claim on my warranty as it is already out and sencondly befor i can put efforts and take pain of paying for another phone or replacement, i want to try max what we can do on it to solve the issue.
since the phone can boot into the Pink and blue screen and also the normal way (with boot loop) i belive its not more then a software problem, the only thing is i need to get the right to overwrite it.
Any help please write.
Appreciate everyonce solutions & support.

Need urgent help please

Hi guys, recieved my phone back from T-Mobile all repaired and working again
I ran the Advanced Hack kit http://forum.xda-developers.com/showthread.php?t=1259821&highlight=ace+hack+kit, followed the instructions, it all went well, said it completed. Phone hung on T-Mobile flash screen for 15 mins. Pulled battery, powered up, hanging for another 15 mins.
Powered up into Hboot, still S-On.
I can access Clockwork recovery OK also.
Phone still hanging, so selected restore factory settings. Hangs at flash screen.
I restored my Back-up of RCMix3D (probably a bad idea, but ran out of things to try). Rebooted, hangs at T-Mobile screen again.
I'm pulling my hair out now, what can I try??
I wanted to try the Hack tool again, but it won't connect without the phone booted. Also, I tried running an RUU, again it won't run without the phone booted.

I just copied the stock T-Mobile PD98IMG to the SD card, updated, went smoothly, now won't boot at all

bumping to the top

All sorted now guys, attn1 helped me out loads last night, this guy's a genius!!
Big thanks to him for all the help, donation going his way on pay day!
Edit, a mod may as well close this

mushtafa said:
All sorted now guys, attn1 helped me out loads last night, this guy's a genius!!
Big thanks to him for all the help, donation going his way on pay day!
Edit, a mod may as well close this
Click to expand...
Click to collapse
Well,
if you talk to attn1 again, please tell him to contact me.. I'm stuck with my dhd aswell.
My problem is:
Few months ago i rooted my unbranded DHD, installed CyanogenMod 7.1, it worked perfectly fine for a couple of months, but a few days ago, my phone was on but did not respond anymore. I tried to reboot it, but it got stuck at the white screen with the HTC logo (sometimes it bootloops, other times it freezes)
I rebooted the phone with the volume down key pressed, so it would give me that menu,
scrolled down to "Recovery", i get the recovery menu from ClockworkMod, but then my volume key does not work ! i can not do whipe or anything else, the phone freezes.
I mounted the SD card in my PC, cleared it, put a rom in root of SD card and call the rom "PD98IMG.zip" and put the SD card back in my phone. I start the phone with the volume key down pressed, i get that
white screen with the menu and it then finds the .zip file.
It then reads the image, parses the image and then tries to load "NV.img" on which my phone freezes again.
I tried CyanogenMod and LeeDroid, and a stock rom. They all do the same thing, as written above.
When i connect my phone to my PC, my pc tries to install the driver, but gives me an error, saying the device is not known. I have installed both HTC Sync and the SDK. Tried it when i had only HTC Sync
installed, did not work either.
I also tried a RUU (.exe file) but this program tells me there is no device connected...
My phone is over a year old, so i have no warenty anymore, that's why i rooted it.

Bricked U8800 - total mess due to clueless user

Hello all,
I am a complete newbie with too much confidence.
I bought 3 ideos x5 phones, one was running froyo, and one gingerbread. I gave the gingerbread one to my son and kept the froyo.
hen I broke my leg, and while I was out of it in hospital I decided that now was the time to update it of course, I mean, when better than when you are out of it with painkillers? I kept nodding off in between, should have told me something. You think?
Anyway, people who love their phone might want to stop reading NOW.
I downloaded a official 2.3.Universal Rom, and a zipfile160b or something, and whatever else cloud find , and then started messing about. I rooted it with z4 and I also used a file explorer ES something or other, because for some reason I put on a new recovery image. It seemed like a good idea. I got to he point where it would only boot into recovery, and I loaded a 160b zip file to it, I remember that quite clearly.
So now: when I switch it on on battery or usb cable only, I get a IDEOS typed LOGO and then a quick vibrate, before it reboots... boot loop???
If it is on charger with battery in, it just stays on on ideos Logo.
If I connect it to laptop, and keep putting the battery inand out, one time when I put the battery in it starts installing firmware, but ALWAYS dies at step 2.....I tried various ROMS in a dloadfolder, but always the same outcome. I think I folowed 3 methods at the same time and killed the phone....
I have a 32 GB sd card.
I am not sure how to connect it to he computer, my macbook dualbootsinto ubuntu, but not surewhat to do then, or howto use adb sdk. I am totally stuffed, and would be grateful for help, I ould even consoder posting it somewhere if ayone thinks they can get it going again. I am in New Zealand, but I can post anywhere.
I shoudl have known beter, but, you know...
Please help or atleas pretend sympathy ...
Thanks
actnowhinklater

Have you tried downgrade official 2.2 dload?

i believe flashing stock 2.2 will help
download this: http://www.mediafire.com/?c97gnolbh9759y7, unzip it, folder on root of your sd card, and then, when your phone is off, hold power button and BOTH volume buttons for few seconds. and that is how your phone will install official rom WITHOUT computer.
later try upgrading to official 2.3 the same way.

Hi there, thanks for your answers. What I did:
1 formatted sd card, downloaded files, put dload folder on ds card (32 GB sdhc)
2 Charged battery to full on my son's x5
3 put battery an card in phone, switched it on, only got logo. only could be switched offby taking battery out
4 connected phone with battery in to usb port
5 after fiddling and wiggling battery and holding buttons etc it went inti firware mode
6 failed at step 2 ( battery was in)
ANy other ideas?
Thanks for taking the time to try and help me btw, I really appreciate it.... culd kick myself....
actnowthinklater

Try step 4 without battery by pressing both volume buttons and inserting the USB cable in.
♥♡♥♡♥♡♥♡♥♡♥♡♥♡
★HUAWEI IDEOS X5 U8800H★
♥♡♥♡♥♡♥♡♥♡♥♡♥♡

Or try putting the dload folder to the internal storage, not the SD card
This worked for me when I downgrade my ROM back to froyo

Hi again, tried without battery but it won't go into the update mode, just stuck on ideos screen. I cannot access any internal folders as pc does not recognize it when I connect it. It sees the other x5, so it must be a phone issue. Guess it's a dead phone then? Oh well, should have known better.... I will put it on ebay as bricked with full description of how dead it really is, maybe someone needs a screen or digitizer or sth!
Thanks for trying to help me all, it taught me a lesson! Don't fiddle if you don't know what you are doing.
Cheers
actnowthinklater

The phone is not dead for sure. And what about guaranty?
If you haven't flash a different model rom(a rom for U880 pro for eg), then you just have a soft brick, which is reversable. I read your posts, but it' s not clear in which state the phone is exactly. You said you tried to flash an original 2.3 rom, but not which version(this is important to see if you have locked or unlocked pink screen mode).
So, needed more specific information to see:
-what rom has the phone now
-has unlocked pink screen(this offers more options to unbrick)
-what is this 160b zip? Maybe you mean "update-160up.zip", which is a special flash package that you can flash it automatic, as official roms(on dload folder) and solves some problems which prevent the official update to complete. I think is useful only on 2.3 roms though, but I' m not sure. If you didn't mean this file, maybe can help you.
-Also If you are on 2.2 rom and not on 2.3, you have for sure unlocked pink screen and therefore you can directly replace the rom from pink screen mode. You just need to find the image folder of a 2.2 official rom and replace yours.
- And the fact that PC doesn't recognized, doesn't mean that the phone is dead and unfixable. The connection estabilazed after the rom starts to load, and after the necessary things for connection loaded. It seems that the rom just don't pass this stage and fails before.

thank you but no luck so far
Hi there
he file I tried to flash was update-160up.zipand I did it via he recvery tool, but I also used a 2.3 rom, and this file:
205.196.123.108/ffvq89t57qyg/od4iym44ladqhng/recovery.img
I do not get a pink screen at any time.
The only thing I can do is start the phone and I get the letters IDEOS in white and red, and if i keep the battery in and press buttons it sometimes loads from SD card, only to fail at sep 2.
If i do not press any buttons and connect USB, it endlessly starts into the IDEOS thing, switches off, starts again etc.
I have no idea hat rom is on the phone now, it had Froyo when I got it. The rom I first tried to flash with no success was the official one on the huawei website for this phone
When I frst looked at the phone there was an empty Miui rom folder, so it might have t=run on that some time.
I cna't get into any folders on he phone, so nit sure ow I would replae anything, all I have is the ideos logo going on and off, and the odd failing firmware update process, I tried it with 3 cards, 4gig, 512mb and 32gig, no joy.
I am not sure what else I did to the thing, I was too out of it, and I don't think warranty will cover this.... I don't want to waste anyones time, I can only blame myself... oh well. I have an appaling track record with poor defenseless electronics.
Kind regards
actnowthinklater
thanks for your reply.

I'm not very sure, but it seems if your phone can be repaired the only way is the force upgrade.
Mahdial said:
Try step 4 without battery by pressing both volume buttons and inserting the USB cable in.
Click to expand...
Click to collapse
actnowthinklater said:
Hi again, tried without battery but it won't go into the update mode, just stuck on ideos screen.
Click to expand...
Click to collapse
You maybe didn't understand me,without battery press both volume buttons then insert the USB cable in,keep holding the buttons till the phone vibrates, it must go to update mode.
♥♡♥♡♥♡♥♡♥♡♥♡♥♡
★HUAWEI IDEOS X5 U8800H★
♥♡♥♡♥♡♥♡♥♡♥♡♥♡

actnowthinklater said:
Hi there
he file I tried to flash was update-160up.zipand I did it via he recvery tool, but I also used a 2.3 rom, and this file:
205.196.123.108/ffvq89t57qyg/od4iym44ladqhng/recovery.img
I do not get a pink screen at any time.
The only thing I can do is start the phone and I get the letters IDEOS in white and red, and if i keep the battery in and press buttons it sometimes loads from SD card, only to fail at sep 2.
If i do not press any buttons and connect USB, it endlessly starts into the IDEOS thing, switches off, starts again etc.
I have no idea hat rom is on the phone now, it had Froyo when I got it. The rom I first tried to flash with no success was the official one on the huawei website for this phone
When I frst looked at the phone there was an empty Miui rom folder, so it might have t=run on that some time.
I cna't get into any folders on he phone, so nit sure ow I would replae anything, all I have is the ideos logo going on and off, and the odd failing firmware update process, I tried it with 3 cards, 4gig, 512mb and 32gig, no joy.
I am not sure what else I did to the thing, I was too out of it, and I don't think warranty will cover this.... I don't want to waste anyones time, I can only blame myself... oh well. I have an appaling track record with poor defenseless electronics.
Kind regards
actnowthinklater
thanks for your reply.
Click to expand...
Click to collapse
If you haven't successfully flash an update from dload folder, then you still have the official froyo rom. Guaranty will cover this, it's a software problem and probably they will reflash the froyo(or if you are lucky), gingerbread rom. Just tell them that you tried to update to the official gingerbread rom and it failed.
And also you can put the image folder of an official rom(better a 2.2 based, because you haven't flashed 2.3 original), as I mentioned on my previous post. I don't think that pink srceen mode doesn't work. Probably something you don' t do right. Pink screen mode, and update mode achived with same key combination, and if you haven't erase the dload folder from sd, you'll not be able to boot to pink screen mode. So, make sure you don't have the dload folder on internal or external sd card and then try to boot to pink screen mode, and If you have connected the phone with a linux pc(maybe and on mac) you'll be able to see and other partitions of the device except the one with the Image folder.

I will give this a go
Thanks guys, I will give your sggestions a go, so I will try starting it with the usb cable, ad also try to get it into pink mode. I will follow your instructions and report back asap. I have a mac that dual boots into ubintu, and a pc, so I will go reread the thred and try everything. Report back later.
Thanks for your patience
actnowthinklater

Also, check this:
http://forum.xda-developers.com/showthread.php?t=1882314
I haven' t test it but maybe helps you.

nogo
[hi guys,
I have tried everything - it just won't go into pink mode or load firmware.... i tried everything suggested, different computers, cards and cables: it just won't work. It seems to get warm when connected I noticed, as well. oh well. thanks for trying to help
kind regards
actnowthinklater

Hard Brick partial fix

hi all . so i was on aurora 4.1 . clean install etc and all was fine. then one day phone decided to restart itself. at first it wouldnt boot past samsung logo. then i went into reocvery and changed kernel from h vitamin to ram kernel v1 . and cleared dalvik etc. phone booted fine. then earlier was charging phone at home (official charger) . went ot check phone about 20 mins after and no response. even tried removing battery waiting 10 mins then power on nothing. no vibrate no light. so i realised somehow the phone had hard bricked itself. so started googling about for a solution. found this thread which lets me enter download mode at least. and if i follow the complete guide i can actually boot to setup screen and phone works. only problem is the external sd card only shows 76 mb free as its still partition form before. here is the link for reference http://pastebin(dot)com/7KQxRRNF remove dot and replace with .
right so what i want to know is how do i set boot to emmc so i can actually reformat that sd card so i can use it normally? i tried to install cf root via odin. it flashed fine but when it came to booting phone it wouldnt go past the black screen (that only says kernel in yellow at the top left) . left it on for about 20 mins and it was still on that screen. tried to boot into recovery and it totally messed up and said writing tf flash xxxsectors . then i was only able to boot to that screen no matter what i tried. so had to go reformat card again and re apply steps from that link.
so is there a solution so i can boot my phone normally again then root it and installl custom roms?
im stumped as to why this all even happened as i dont use xposed. and i hadnt changed anything once i installed aurora 4.1 .
phone = n910f .

now bootlooping
now bootloop
after trying to get into recovery it now loops and shows this message
boot recovery mode (in green)
check boot partitions
copy from t-flash
boot recovery
write 54464 sectors..
reboot
even if i remove battery wait put it back in and try boot into download that same set of messages come up and keep looping. anyone know wtf is going on lol

Have you referred this thread: http://forum.xda-developers.com/showthread.php?t=3488114
It also gives the same steps as the paste.bin site.
If you want to repartition your sd card, then you might have to use the EPM.
You can find all that you need, in the thread mentioned above.
Reporting Via N910G

constant looping
yashthemw said:
Have you referred this thread: http://forum.xda-developers.com/showthread.php?t=3488114
It also gives the same steps as the paste.bin site.
If you want to repartition your sd card, then you might have to use the EPM.
You can find all that you need, in the thread mentioned above.
Reporting Via N910G
Click to expand...
Click to collapse
hi thanks. the only problem is that now the phone only shows this message and nothing else no matter what i do.
boot recovery mode (in green)
check boot partitions
copy from t-flash
boot recovery
write 54464 sectors..
reboot
and it keeps rebooting then showing the message again and again.

bump

bump again? please surely someone has a solution . i dont want to move to another phone and then see my note 4 as a paper weight.

?????

dead4ngel said:
?????
Click to expand...
Click to collapse
Try this assuming you can get to Download Mode, credits to https://forum.xda-developers.com/showpost.php?p=70652492&postcount=10