Epic is Toast - Epic 4G General

So, after over a year without any major issues with my phone and no replacements, my Epic is ready to be replaced. My charger port is no longer charging correctly. Sprint said that Epics are on backorder and it may take a week and have offered me an Evo, Evo Shift, or Nexus as a replacement. I actually LOVE my Epic thanks to all of the developers on here and custom roms available. What would you do?

get the nexus or wait a week?

I highly recommend the Nexus S if you enjoy having the latest&greatest roms, and active community.
However, if you are attached to the Epic, then wait a week. This phone still has a lot to offer once it get's Gingerbread, and though that seems like a long time from now, I'm sure your patience would be rewarded one way or another.
Getting the Evo or Evo Shift is pointless due to its lack of Odin or ADB. In my opinion, rooting and flashing roms on an HTC device is risky.
So those are my two options for ya. I recommend the Nexus, but I hope the Epic still persuades you to stay with the community. It would be unfortunate for another member to go, however do not feel like that should hold you back.

Nexus. I love my Epic but I could live without the keyboard if it means faster updates
Sent from my SPH-D700 using xda premium

I just got an epic replacement today in the mail, as mine was on the fritz. I wanted a nexus s, so if you are interested I will trade my new epic to you if you get the nexus. PM me if you want more info. I think I have 15 days to send in my old one.

I put butter on mine
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nom303 said:
I put butter on mine
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Haha I didnt get it till I backed out and saw the thread title again
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VassagoX said:
So, after over a year without any major issues with my phone and no replacements, my Epic is ready to be replaced. My charger port is no longer charging correctly. Sprint said that Epics are on backorder and it may take a week and have offered me an Evo, Evo Shift, or Nexus as a replacement. I actually LOVE my Epic thanks to all of the developers on here and custom roms available. What would you do?
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htc phones are compromised at the moment. look at the news. WAIT

BigOnes69 said:
htc phones are compromised at the moment. look at the news. WAIT
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I just saw that! Craziness...
http://www.androidpolice.com/2011/1...e-numbers-gps-sms-emails-addresses-much-more/
So, I decided to get an Epic replacement and already told them to place the order in. I really do love this phone and the community around it. I considered the Nexus seriously, but decided I wasn't willing to give up on this phone yet. It's been the best smartphone I've had yet.
I would seriously like to see a non-FC GB release though lol, EH17 and below have driven me crazy! I hope Samsung and Sprint don't leave us behind with the Touch out.

Will they make you send the epic in?
My epic has a few annoying problems like the charger port and wouldn't mind if they offered a nexus as a replacement, but I still would like my epic which was definitely paid for in full by now. My 1 year is at thursday
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A_Flying_Fox said:
Will they make you send the epic in?
My epic has a few annoying problems like the charger port and wouldn't mind if they offered a nexus as a replacement, but I still would like my epic which was definitely paid for in full by now. My 1 year is at thursday
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Yes, they give you 15 days to send it in but I said I needed more time to test if GPS is working properly.
Sent from my Nexus S 4G using xda premium

Wait is this through the replacement program? If not is it exchanged for free? I have the same issue with my charger port.

i had this same issue and when i went to take it into the sprint repair center they didnt even look at it and told me that i had to file a claim for the insurance. 2 weeks a 2 damaged replacement phones later im still stuck with a phone that i cannot charge or flash. Asurion sucks make sure they send you a new one and dont take no for an answer!!!

I have the insurance and yes, it's free. They are on backorder though, so I have to wait some extra time.
It's crazy, I thought it was the roms I was using not charging right, but turns out it was my phone.

almost at a year?
A_Flying_Fox said:
Will they make you send the epic in?
My epic has a few annoying problems like the charger port and wouldn't mind if they offered a nexus as a replacement, but I still would like my epic which was definitely paid for in full by now. My 1 year is at thursday
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If you're already at a year, why not just wait until you have an upgrade available? Than you can def keep your epic.

Yeah, that's what I'm doing. I'll keep my Epic for another year. It's treated me good. I picked it up the day it came out and I've loved it. My replacement comes in tomorrow. Let's hope it lasts another year and by then a new phone will have my heart.

VassagoX said:
I have the insurance and yes, it's free. They are on backorder though, so I have to wait some extra time.
It's crazy, I thought it was the roms I was using not charging right, but turns out it was my phone.
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I got my Nexus in 2 days. It was so easy that I expected to get a bunk phone or an,Evo "by accident" but it was probably the easiest most pain free call I have made to Sprint yet
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JohnCorleone said:
I got my Nexus in 2 days. It was so easy that I expected to get a bunk phone or an,Evo "by accident" but it was probably the easiest most pain free call I have made to Sprint yet
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I should get my Epic replacement today. I just couldn't go with the Nexus. Little things like the lack of an LED really bother me, as I explained in another thread. Taking away features that should be so basic on every phone just IRKS me.

Personally, I would check and see what phone has the highest value on eBay. Check the completed auctions to see. If Epic isn't one of them consider replacing with the highest priced one and then sell it and buy an Epic 4G on eBay or like I did, on Craigslist.

swear0730 said:
Personally, I would check and see what phone has the highest value on eBay. Check the completed auctions to see. If Epic isn't one of them consider replacing with the highest priced one and then sell it and buy an Epic 4G on eBay or like I did, on Craigslist.
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I have insurance on the phone. I'd rather keep a replacement from them so I can keep the insurance on it. I don't have the money out of pocket to replace it if it's broken again. The insurance has already paid off with my need to replace it once.
I picked up my new Epic today. I finally don't feel disconnected from the world around me.

Related

nexus release date?

so sprint didn't say anything about the nexus s release date yet? if i do not use my upgrade i loose it next week.
fixxxer2008 said:
so sprint didn't say anything about the nexus s release date yet? if i do not use my upgrade i loose it next week.
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thought it was in june
I have a very good feeling it will not be released by then. Better use your upgrade and keep the phone in good condition to sell new again haha.
CheesyNutz said:
thought it was in june
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It said Spring. June is summer according the the EVO 4G release.
well i guess ill go ahead and order my wp7 arrive then. ill keep my evo too and just use the wifi. then sell both when the nexus comes. wish i could hold onto that upgrade.
fixxxer2008 said:
well i guess ill go ahead and order my wp7 arrive then. ill keep my evo too and just use the wifi. then sell both when the nexus comes. wish i could hold onto that upgrade.
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You could probably sell the EVO and the Arrive for the same price that the EVO 3D will be without discounts.
Brutus2TheMax said:
You could probably sell the EVO and the Arrive for the same price that the EVO 3D will be without discounts.
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i know it. im tying to talk my wife into letting me use my upgrade. it still will cost me $200 for the arrive. she thinks i should just wait for the nexus to come then sell my evo. i dunno, maybe she is right. i do spend a **** ton on phones often. but i always make a profit somehow.
i just wish i had a firm date for the nexus release.
fixxxer2008 said:
well i guess ill go ahead and order my wp7 arrive then. ill keep my evo too and just use the wifi. then sell both when the nexus comes. wish i could hold onto that upgrade.
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I thought we were able to stick with our upgrades man I might end up doing the same thing too, I want the nexus and I think it be out late April beginning of may, if the phone gets past the timeline it will interfire with evo 3D most likely June (iPhone face off ha ha) so I'm hoping is sooner then later I love my evo but the nexus s is really good looking device a bit smaller, better screen and hummingbird will be good for another year or so
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fixxxer2008 said:
i know it. im tying to talk my wife into letting me use my upgrade. it still will cost me $200 for the arrive. she thinks i should just wait for the nexus to come then sell my evo. i dunno, maybe she is right. i do spend a **** ton on phones often. but i always make a profit somehow.
i just wish i had a firm date for the nexus release.
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If you pre order the nexus s won't you get it as upgrade price... Since you can't really pre order unless you are eligible for an upgrade?
This way you can lock in the price of nexus s, and use the upgrade before they take it away?
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jgalan14 said:
I thought we were able to stick with our upgrades
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nope, not if your a silver and if the upgrade is for your 1 year premier.
Ep3n3wp said:
If you pre order the nexus s won't you get it as upgrade price... Since you can't really pre order unless you are eligible for an upgrade?
This way you can lock in the price of nexus s, and use the upgrade before they take it away?
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nope, no can do. i already asked sprint about it. come april 1st kiss it goodbye. the deposit is only applied at the time you go to purchase/pickup the phone.
fixxxer2008 said:
nope, no can do. i already asked sprint about it. come april 1st kiss it goodbye. the deposit is only applied at the time you go to purchase/pickup the phone.
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The sucks I think is coming soon tho, since they let you pre order already I ma try to.convince sprint if they don't let me upgrade after April 1st I ma threat them that I'm moving back to Verizon where I came from ha ha
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jgalan14 said:
The sucks I think is coming soon tho, since they let you pre order already I ma try to.convince sprint if they don't let me upgrade after April 1st I ma threat them that I'm moving back to Verizon where I came from ha ha
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yeah good luck, sprint will not budge on it. the guy told me a ton of people are complaining about it. i think it's a real **** move on sprints part. i hope they suffer in sales from it.
Does best buy have pre order?
Also what if you upgrade to another phone.. And return it within 30 days and exchange it for nexus?
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Ep3n3wp said:
Does best buy have pre order?
Also what if you upgrade to another phone.. And return it within 30 days and exchange it for nexus?
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yes they have preorder. we do not know if the nexus will be out in the 30 day window. that's the issue.
fixxxer2008 said:
yeah good luck, sprint will not budge on it. the guy told me a ton of people are complaining about it. i think it's a real **** move on sprints part. i hope they suffer in sales from it.
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Yup me too that's bull crap I do want the nexus s tho always wanted one since nexus one but I can't stand T-Mobile, which btw my company is with T-Mobile and hate it
Me: you called me?
Co-woker : yeah I did but you didn't answer the phone
Me : well I didn't notice, my phone barely ring once
Co-worker : oh probably is crappy T-Mobile service
Me: mmm yeah just call me at my personal phone next time
I swear this happens to me almost 1 or 2 times at day and hate it, that's where sprint becomes reliable (at least where I live)
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jgalan14 said:
Yup me too that's bull crap I do want the nexus s tho always wanted one since nexus one but I can't stand T-Mobile, which btw my company is with T-Mobile and hate it
Me: you called me?
Co-woker : yeah I did but you didn't answer the phone
Me : well I didn't notice, my phone barely ring once
Co-worker : oh probably is crappy T-Mobile service
Me: mmm yeah just call me at my personal phone next time
I swear this happens to me almost 1 or 2 times at day and hate it, that's where sprint becomes reliable (at least where I live)
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i was going to go t-mobile until i found out at&t bought them.
fixxxer2008 said:
i was going to go t-mobile until i found out at&t bought them.
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Ha ha right? I'm still wondering about that, but not man there data speeds are faster then sprint but latency is always higher so looking a web pages is not that faster, just like att I been all around never been halide then with sprint, besides the ****ty phones (Echo) they come out with sometimes
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This may be off topic, but I too fell into your situation and had to upgrade to my Evo before the April 1 deadline. I was able to jump in the best buy buyback program for free.
So this is what is spurring my question. When I look at what the retail price for phones on bb.com compared to sprint's retail prices, bestbuy is almost $100-200 more. (e.g. sprint Evo $450/ BB Evo $600) Has anyone tried to get them to pricematch sprint when buying a phone at retail price? If you go to bestbuy's pricematch policy the first FAQ is
"What is considered a local retail competitor? "
and the answer is ....
"A retail store located in the same market area as your local Best Buy store."
The reason I ask is this. On the same web page there is a link for a New York Price Match Class Action lawsuit about a similar situation where an individual bought a camera from Best Buy then found the same camera at a "local" camera retail shop for less and BB wouldn't price match it. And this individual one. (Reference the Decision and Order Document. The conclusion is on the bottom of page 31)
Note : There is more to the story, but this is what started the wheel turning in the lawsuit. I recommend reading that specific document thoroughly so you can see how scandalous retail can be.
I can understand not matching contract prices, although in the past they have for me. But in this case we are talking "retail" price. I have up til August to get 50% for my Evo ($300) and I was thinking for future sake how i would attack the upgrade. I could either do an ETF (about $180) and lose my mobile #, but pay contract price ,or I could just cash in the Evo for the program and buy phone at retail.
Has anyone had any experience with this situation with BB?
To the original poster...if you feel this may derail your thread, just PM me and I will remove it. Thought maybe this may bring some light for purchasing your next phone.

Adios!

Well, today I'm going to get the free Nexus S 4G, so I'll be retiring my trusty ol' (slightly beat up) hero. I just wanted to say thanks to all the amazing people and devs in the CDMA Hero section. You guys make our weak little devices cool and contemporary on a regular basis. I would've pulled my hair out by now if it weren't for you! So thank you thank you THANK YOU!
You guys are the best. Keep going strong, be humble, kind and compassionate, and it'll keep the CDMA section a very pleasant place!
God bless!
-alex
You went from a single core at 768mhz to a single core at 1ghz......
Shoulda saved ur upgrade. Theyre killing off all these phones in the next 3 months to bring in a new line of phones.
Sent from Enrique Iglesias.
youdug said:
You went from a single core at 768mhz to a single core at 1ghz......
Shoulda saved ur upgrade. Theyre killing off all these phones in the next 3 months to bring in a new line of phones.
Sent from Enrique Iglesias.
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you do realize that 99% of the current phone are not dual core, right?
fixxxer2008 said:
you do realize that 99% of the current phone are not dual core, right?
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Yeah, the Nexus S has good developer support so it'll be a good phone for another year or so. It's basically to Gingerbread what the Hero is to Sense. It'll last a while at least.
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Ya the only reason I got this evo shift was because my hero broke finally after a year and a half. This was free and didn't cost me an upgrade so dont care. It is 100 times faster even just on sense 2.0
My free EVO Shift thanks to bestbuy
Stock this phone will rock the hero on its best day lol and I maxed out my old hero
My free EVO Shift thanks to bestbuy
im on verizon now with the tbolt and i love it, no need for dual core anyways. the hero was a good phone back in the day.
What are Sprint giving if a take the hero for a Replacement?
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fixxxer2008 said:
im on verizon now with the tbolt and i love it, no need for dual core anyways. the hero was a good phone back in the day.
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Blasphemy! The Hero will always be a good phone! In the same way that a '69 Camaro will always be a good car lol I love my little Heroc
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Hopefully a Evo3d! ;D
rockypr said:
What are Sprint giving if a take the hero for a Replacement?
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I'm curious about this as well...
It was totally worth it!
Just to let you guys all know, the Nexus S is a GREAT phone! I have ZERO complaints! It's fast, has a good screen, perfect size, and great battery life! And MIUI Rom is AMAZING! I'm loving it. Best of all, it was FREE. Plus, my wife has an upgrade available still, and she doesn't care about phones, so I'll give her the nexus S and buy the nexus prime when it comes out (or a few weeks/months later, when the price comes down...cuz now that I have a fast phone, I don't mind waiting to save some $$). Just wanted to give you guys my 2 cents. It was totally worth it.
(Plus I signed up for the best buy Buy Back program, which means in two years, they'll give me $150 bucks for the phone...holla! I just got a new phone and MADE $150!! WIN!)
EDIT: Plus I used my insurance to trade in my beat up old hero for a refurbished one (brand new looking) which I then sold on craigslist for $120! Double win! Made $270 and got a sweet phone! Sorry if it sounds like I'm gloating...I'm not...I'm just stoked!
I had the two year Replacement insurance from best buy so when I took it in to get fix they gave me a refurbished one. I then went directly over to the mobile department and ask them for a buy back.... since my newer hero was in mint refurbished condition I would have received $20 cuz I have the box & everything that came in the box.
a beat up hero is worse $0.00
So I walked out and immediately rooted and loving the hero deck ROM ....
I'll hold off my upgrade for something later maybe near Christmas.
Keep up the awesome work developers
Sent from my HERO200 using Tapatalk

So I'm jumping ship

So I got my first shift on launch day. I was so excited to get away from my Moment. I got it from best buy and got the Black tie protection. I thought I got black tie in conjunction with the sprint insurance. Less than a month later, I drop the phone in the sink and take it to BB. They send it off to their repair ctr and I'm stuck with the Moment for 3 weeks before I get a new Shift. 3 weeks is a long time to wait for a phone, so I cancel the best buy insurance (thinking I still had sprint's.)
Then less than a month later, my down volume rocker stops working and i take the phone to the sprint store. Turns out, best buy canceled the sprint insurance and so not only do they not repair/replace the phone, they take pictures of the broken solder points on the volume rocker, circle them, and show me exactly where the hardware defect is that they wont fix! So I call Assurion pissed about this and get my insurance reinstated.
A couple weeks later, I take my phone to another sprint repair center and they tell me that my phone has been added to a "Do not repair" list and that they cant do anything about it. Furious again about this situation, I call sprint and they give me some crap about how the insurance didnt start til after the phone was placed on the list, so they cant fix the phone.
So I gave up. I cancelled the insurance again and just used the phone on vibrate all the time. Well, last week, my screen shattered and I was just gonna buy a new screen and fix it and the broken solder on the motherboard at one time. they wont fix it anyway right? But then my fiance suggested that I call sprint and complain again.
Well I did, and this time told them that as soon as the Nexus Prime came out, I would be leaving sprint (to whom I have been a loyal customer since 2001) for verizon and now all of a sudden, they're apologizing for the way they treated me. The rep said that they cant fix the shift because it was on the Do-not-repair list, but he could give me a brand new Epic Touch for $30 and I was still eligible for my upgrade in January.
Moral of the story is, Buy a case for your phone.
Either way you look at it, its time for an upgrade... Go with what makes you happy pal,, best of luck to you
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30$ for an SGS II...good job.
shift 4 lyfe. you'll miss the hw kb.
Eh I jumped to the photon and don't miss the hw keyboard and this is my first phone without a keyboard. Can't beat a et4g for 30 bucks
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UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
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Lmfao. Thats hilarious but still ****ty. xD
Sent by breaking the sound barrier
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
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Omg that hella sucks balls. They gave me that phone at bestbuy for a loaner while they tried to fix my hero. Then the refurb hero came in and it was stuck to a bad esn so they gave me a new shift. That sammy inter sucked worse then my hero ever did. I dont see any way in hell bb or sprint could send you an inny for a shift! This phone rocks way more socks. If you "paid" $30 bones for that i would raise hell worse then a nercomancer! Hope all ends and pays off for you and you took names and employee numbers!
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androiddummy said:
Moral of the story is, don't buy extended warranties from retailers for anything because they are a huge ripoff.
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There. I fixed it for you.
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
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Call Sprint raise Hell, and the mention the "V" word. They hate hearing that. Seems like once you mention Verizon, it changes their attitude. Well at least that's my experience .
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
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Damn....I'm sorry. Call sprint, tell them you want to cancel and they"ll send you to 'rententions' (or they used to anyway, coulda changed in the past few years) and raise hell. You can prob squeeze out some major concessions if you mention verizon a few times
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androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
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Well now we know why it was only $30 . sorry though thats horrible. my mother has the intercept and if she didn't need a phone i'd chunk it out the windows, skip it like a rock in the pond, and see if it would work as a speed bump for cars.
It's possibly the worst phone sprint carries "not to discourage the fun times you'll have with it"
but I would call sprint and (like everyone else said) raise hell as much as you can. hopefully you did take notes and kept track of this. and like prboy said make sure you mention Verizon that'll get em to do something.
I feel for ya, me and that phone hate each other, and even the custom roms and kernels don't help that much.

Early upgrade for high value customers...

Fyi, till December 31, in corporate retail stores sprint has a targeted offer to allow upgrades many months in advance for "high value" customers. Basically I've seen customers with bills averaging over 130 getting upgrades available as early as 9 months before true eligibility. Only way to check is to actually go in to a corporate retail store and have them look at your account. Under offers for your line it will say early hup. Manager has to override price but you could hit the upgrade lottery
This will NOT be reflected online, on the phone, or through any other method than physically setting foot in the retail store. Just FYI. Good luck.
Please don't repost this, it's only for my epic brethren.
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THX 4 that info
Is there even anything worth upgrading to yet?
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algorhythm said:
Is there even anything worth upgrading to yet?
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When I was looking a couple nights ago at phones I decided that waiting awhile was the best option for me. :-(
D-Buckner said:
When I was looking a couple nights ago at phones I decided that waiting awhile was the best option for me. :-(
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Yeah I feel the same way.. sure, I can roll the dice and see if I can drop 200$ on an early upgrade E4GT, but it's not THAT much better to burn my upgrade so early.
I got my daughter the epic touch; it is pretty nice. ROMs are still maturing though.
How spoiled are we when custom rom selection effects phone selection
my wife is due for an upgrade in june, but they told her about this in store a few daysw ago. same rep almost sold her an "iphone4g" for 99 bucks saying it was on sale.
im glad i changed the pin number a few weeks ago, or i wouldve had to have stabbed someone.
austin420 said:
my wife is due for an upgrade in june, but they told her about this in store a few daysw ago. same rep almost sold her an "iphone4g" for 99 bucks saying it was on sale.
im glad i changed the pin number a few weeks ago, or i wouldve had to have stabbed someone.
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I'm hoping the sprnt rep lol...
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ac16313 said:
I'm hoping the sprnt rep lol...
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Yes, lol. The rep, for hustling my wife.
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I just found out about this and walked out with a new Epic touch for the wife and I.
I called sprint to see if I could get around the $36 activation fee. What we ended up doing was the allowed me to buy out my term for $45 each then he credited me $100 on my account and waived the activation fees!
Sweet!
So I went to post it here and found this thread!
No upgrade for me until a decent LTE phone arrives.
That's my plan too. I'm still enjoying my epic, and I don't see any need to upgrade before then
Is there a way to find out if one of those stores are near me?
Yeah, as much as I like new toys to play with (root, rom etc.) there's nothing available that would even tempt me out of my $200.. now if Sprint gets the Galaxy Nexus in the next couple days.. that might be a different story (my buddy keeps sending me pics and updates about which roms he's flashed etc.. he just got the damn nexus today.. lol)
Our account is just over $130/mo with taxes and such... 2x (SeroP + 4G + $8 TEP). Anyways, my wife has been complaining so much about her Evo, and won't let me root/rom it that I want to get her an iPhone just to shut her up...
I managed to pick up an epic touch for cheap without using my upgrade, but I have to say I would hold onto my upgrade if I didn't have other options. Phones in 2012 will be quad core, amoled hd, and lte. But if you are desperate, it is another option for you.
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This could make my daughter very happy.
Sent from my Nexus S 4G using Xparent Blue Tapatalk
poit said:
No upgrade for me until a decent LTE phone arrives.
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I am happy I didn't jump on the upgrades a few months ago when I could. Now my upgrade comes in July right when the new LTE phones come out. So everything works out if you let it
Thanks OP for the info though.
Yup this is no bull. All of my lines are eligible.
shane6374 said:
This could make my daughter very happy.
Sent from my Nexus S 4G using Xparent Blue Tapatalk
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got mine the epic touch; she had the htc shift. she is all now.
haven't rooted it yet, letting the roms mature a bit before putting anything on it.
it is very nice, the sgs3 though is looking like a sweet phone, i'm waiting to see what all unfolds next year.

Pray for me :-)

Going to Sprint this morning to return my EVO LTE for the gs3 on day 11 of my 14 days. Never actually returned a phone before so let's hope this goes as planned.
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Good luck I have the HOX what don't you like about the evo?
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Non removable battery and after a while sense just gets old. Kinda strange because I loved sense on my HTC Sensation.
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You just want this beast of a phone! Lol just tell the truth. I
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I asked them friday if I could get the EvoLTE then change to the GS3 and said no, the first batch will be for people buying the phone and the second batch could be for phone swaps. Needless to say, Im going to a store also and buying the phone today.
This is why I went to bb for the 30 day return period. I don't like the evolte myself and can't wait for 2 more hours to have the gs3 woohoo
jbadboy2007 said:
This is why I went to bb for the 30 day return period. I don't like the evolte myself and can't wait for 2 more hours to have the gs3 woohoo
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Ugh I hope they don't bs me, or I hope I can at least demand my money back and walk right across the street to T-Mobile.
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The stupid thing is the policy states you can exchange the phone, but the employee who originally sold it to you will get dinged for the exchange (even though you are going still have a phone). Also, some stores have an in-this-store-only policy to only allow new sales with contract (you know - the ones that they make commission on) for the first run of phones so they reserve the inventory to those that make them money.
Sprint doesn't like these type of exchanges because they now have to make a $550 phone into a refurbished phone, losing the subsidy for it (whether it's done in BB or corporate stores) and because of how much it affects the salesperson's overall numbers, it's become a huge deal just to take advantage of the policy.
Best advice: Don't be a crybaby about policy, stay cool and keep calm. If you start getting mad or demanding your money back, you're going to have a bad time. Bring all the crap that came with the evo (box, manual, charger and cable) and if you buy accessories from them for the GSIII, it might help sway their decision.
monkeyracer said:
The stupid thing is the policy states you can exchange the phone, but the employee who originally sold it to you will get dinged for the exchange (even though you are going still have a phone). Also, some stores have an in-this-store-only policy to only allow new sales with contract (you know - the ones that they make commission on) for the first run of phones so they reserve the inventory to those that make them money.
Sprint doesn't like these type of exchanges because they now have to make a $550 phone into a refurbished phone, losing the subsidy for it (whether it's done in BB or corporate stores) and because of how much it affects the salesperson's overall numbers, it's become a huge deal just to take advantage of the policy.
Best advice: Don't be a crybaby about policy, stay cool and keep calm. If you start getting mad or demanding your money back, you're going to have a bad time. Bring all the crap that came with the evo (box, manual, charger and cable) and if you buy accessories from them for the GSIII, it might help sway their decision.
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Click to collapse
Yeah just when you get there lied that you are a new activation, I can't believe I had to say that at tmobile store to exchnaged my one s, I just told them if they didn't have it I just wanted a refund, and somehow they had the phone
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I'm already at Sprint waiting! 45 more minutes!!! Can't wait to gett that beast!!! This EVO LTE isn't bad at all but to me its just NOT the SGS3!!
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jgalan14 said:
Yeah just when you get there lied that you are a new activation, I can't believe I had to say that at tmobile store to exchnaged my one s, I just told them if they didn't have it I just wanted a refund, and somehow they had the phone
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Yea I'm hoping me asking for a refund will sway their mind, some way some how I plan on going home with a gs3 :banghead:
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I can't stand dealing with Sprint... AT&T has always been great to deal with...
That's ok I did the same thing and just picked many gs3 up today
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Well back from the sprint store disappointed,I was greeted with 'we can't do exchanges until tomorrow" ...so I came close to asking for a refund and going to T-Mobile...but my nosey gf convinced me to wait until tomorrow. On a positive note, I actually got to play with it for a while and man does it blow away the EVO lte ....And I'm definitely getting the white, the blue just didn't appeal to me.
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I was told that they couldnt sell it because first batch was only for new lines or upgrades... I called account management and they told me they couldnt do that, so they talked to the employee who then called the store manager who allowed the guy to sell me the phone... yup, Im another proud owner of a Galaxy S III phone.
Now a proud owner of a white gs3 ...Took only 10mins, got to say the sprint rep was very easy going and didn't make it difficult. Loving the phone so far, I think I'm so use to Samsung phones now and that was probably why I couldn't appreciate the Evo lte
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Iphony89 said:
Now a proud owner of a white gs3 ...Took only 10mins, got to say the sprint rep was very easy going and didn't make it difficult. Loving the phone so far, I think I'm so use to Samsung phones now and that was probably why I couldn't appreciate the Evo lte
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Congrats I'm going to try and pick one up (when my local AT&T store gets one if they do) soon!
Iphony89 said:
Now a proud owner of a white gs3 ...Took only 10mins, got to say the sprint rep was very easy going and didn't make it difficult. Loving the phone so far, I think I'm so use to Samsung phones now and that was probably why I couldn't appreciate the Evo lte
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Welcome friend! Glad everything worked out for you. Enjoy it! I love mine.
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