Just completed the update to Mango. No issues during update and the About screen now shows Windows Phone 7.5 (7720).
Everything seems great so far except Outlook now just says it's having trouble connecting to the server and to try again later. I've verified the server is available via a desktop web browser and my credentials are correct (plus it worked this morning before the Mango update).
Tried removing a re-adding the account - no luck.
Also tried tried entering the https webmail address right in to Internet Explorer. Says it can't open the page and try again later. Other sites are working just fine.
Live Mail and Hotmail also working fine.
Anyone else using Outlook via webmail credentials? Is it working for you?
access to my Exchange server was not affected after I upgraded to Mango. Temporarily, try to set a very basic password that you can't easily mistype on your phone. Maybe you are not entering in a character properly.
bbowman said:
access to my Exchange server was not affected after I upgraded to Mango. Temporarily, try to set a very basic password that you can't easily mistype on your phone. Maybe you are not entering in a character properly.
Click to expand...
Click to collapse
update:
Works over cell data connection. Works over home WiFi connection.
Does not work over workplace WiFi connection (worked previously).
Based on the working scenarios looks like credentials are still correct.
Hmm
Related
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.
I've had very bad luck with using my Gmail account on my new Touch HD so far. Anybody else had problems with this?...
Here's what I've observed:
I've installed the Gmail Java client but haven't been able to login to my Gmail account with it even once. It fails to sign on every time, saying "this program requires a working data connection". Of course, I'm sure that I'm using the correct user name and password. I've also tried entering just "username" into the first field rather than "[email protected]". Didn't change the result. Meanwhile, I can connect to the web via Opera Mobile and Opera Mini just fine and use other network-enabled apps like Google Maps. So, I do have a working connection. I've also tried turning off my data connection so that it's established from scratch on the next attempt. It didn't help. Turning on airplane mode for a little while and then turning it back off to try again didn't change anything either.
I've set up Gmail as an account in Outlook Mobile. Initially, I just used the automatic setup. It worked fine at first. It downloaded an initial set of that day's e-mails. I'm pretty sure a later send/receive also retrieved an additional messages even. But it stopped working at some point after that and, ever since then, this Outlook account hasn't worked either. It keeps showing an "error synchronizing" message on the status bar and I get a pop-up saying "cannot connect with current connection settings". There's nothing wrong with my connection settings, as I explained above. I try a website (that wasn't cached) on Opera Mobile immediately after this and it comes up fine. I've also tried a warm reset, but it didn't do anything. I've then deleted the Gmail account and created it from scratch using the manual approach explained here and on the Gmail site (starting with "[email protected]" as the fake address, and so on). Still, no go.
Meanwhile, I can login to my Gmail account via Opera Mobile on the same device (or from any desktop machine) just fine.
This is only the second day I've had this device and I had spent last night installing a bunch of applications on it (which I'm accustomed to using). Some of these were networking-related applications, too. However, I'm pretty sure that my Gmail account in Outlook Mobile was set up and was (temporarily) working after installing all those apps. So, I don't see that much chance that something I've installed might be causing the problem. (But I'll still try a hard reset and start from scratch as a last resort, if I have to.)
Is anybody else seeing anything like this? Specifically anyone who's using the Touch HD on AT&T's EDGE network, perhaps? Because, I'm beginning to wonder if I should suspect some weirdness about the network. That is partially because I also noticed another strangeness last night: The white square background of the "E" logo for the EDGE network on the Touch HD turned from a solid white to a "cross-hatch patterned" or "faded" appearance for a few hours. During that time, I couldn't connect anywhere at all. I tried a few things and some resets, but nothing changed it. That was the status last night as I went to bed. This morning, I woke up, and the logo was back to normal and all connections (with the exception of Gmail) worked fine again. So, that's why I think that strange logo was due to an AT&T network issue. Assuming that one was an AT&T screw-up, I'm now wondering if another more minor AT&T network screw-up might still be at play that prevents me only from connecting to Gmail. (Something specific to SSL connections, perhaps?...)
Incidentally, after typing the end of that last paragraph, it occurred to me to try an SSL connection. I tried the web-based mobile login page for Gmail in Opera Mobile once again. (It uses HTTPS.) It worked fine. So, it can't be a fundamental problem with SSL connections either.
Or could Gmail be experiencing some short-term anomalies with their IMAP server at the moment? Anyone seeing anything like this with them at the moment when using IMAP?
I'm completely stumped. I can't even imagine what else might be going wrong.
Any ideas as to what I should try next?
It turns out that I solved the mystery myself. For those who might have the same problem, let me explain...
The problem was that my cellular network data connection was set up to use a proxy server. I can only guess why it initially worked, which must have been because I think I did a new "connection database" download after Gmail (as an Outlook account) worked successfully for a while. I suppose the settings were correct before the connection database update, and the update must have screwed up things. (The Java-based Gmail was something I installed very late anyway, so my first attempt at using that must have been after the connection database update.)
To fix this, I needed to go to Settings -> Connections (tab) -> Connections (item) -> Manage Existing Connections -> Proxy Settings and deselect the checkbox labeled "This network uses a proxy server [...]". That fixed the problem for both the Gmail account in Outlook Mobile and the Java-based Gmail app.
Morning - looks like I am one of the few in the Uk to have got my Nexus - arrived yesterday morning complete with engraving on the back.
As an aside the DHL tracking on the web still shows as only "shipment details received"!
The reason for my post is getting email from my Exchange server - it all works fine with my iPhone and Hero, but when ever I try to connect with the Nexus I keep getting "Setup could not finish - Unable to open connection to the server"
I have tried Touchdown and it is also upable to get the activesync profile from my server! gets a Error 500:
Is there something simple I am missing? I am able to browse the wen and get my gmail on the device but no exchange!
Any help would be great
Thanks
John
I have been able to use both the Android mail connection & Touchdown to connect to my hosted Exchange server (2007) using SSL, I guess as you have connected from other devices you must know the settings of the server.
Are you connecting via Wifi or 3G ?
Shouldn't make a difference, but which carrier are you on & did you get the 3G correct ?
Can you connect to the server on OWA via the browser ?
Good luck
Working fine for me, have you tried playing around with the settings? E.g. mine doesn't work unless I've checked the SLL box (but not the accept SLL certificates box), and make sure you precede the username with domain\
tried on both 3g and wifi - both no joy
just been looking for roadsync on the market and I don't appear to have any paid apps either...
been using an O2 sim just putting my orange sim to see if it makes a difference but doubt it will as wifi doesn't work...
stumpted!
I originally had a problem connecting with the native activesync with a similar error, however touchdown worked fine. I would try touchdown quick config and see if it can figure it out. You also might need to look at the certificate options under touchdown. Forcing that might help.
I have tried again with Touchdown - and managed to capture these results from the log:
I have reset my hero and reconnected to my exchange server and it connects fine...
I have called HTC to arrange a hardware replacement but the guy on the phone didn't seem to know what he was doing.
Checking Certificate...
Checking ActiveSync with SSL...
ActiveSync location returned HTTP code 500 : ( The request was rejected by the HTTP filter. Contact the server administrator. )
ActiveSync Version :ActiveSync ERROR :500
Trying activesync protocol 121...
ActiveSync provisioning returns HTTP:400
Error provisioning ActiveSync: Policy status is 0
Trying activesync protocol 2.5...
ActiveSync provisioning returns HTTP:200
ActiveSync provisioning success
The following policies have been requested :
- Allow Simple password
Refreshing AS folders
Error refreshing folders
Socket is not connected:Exception performing request
ActiveSync version check returned negative, but still trying for 12.1
Checking 2007 with SSL...
attr value delimiter missing! (position:START_TAG <HTML dir='null'>@2:11 in [email protected]) for operation: Subscribe-> Error renewing a subscription
Socket is not connected for operation: Subscribe-> Error renewing a subscription
Checking 2003 with SSL...
Checking 2003 without SSL...
Socket is not connected:Exception performing request
Would welcome any help from someone wiser than me
Cheers
John
How did you capture the log from Touchdown?
I'm using Touchdown here as well and have no issues to speak of. From what it looks like it might be something server-side?
Quick connect in touchdown captures the log as it tries to connect.
I agree it all points towards a server issue, but what is different between the nexus and the hero? I have reset my hero and reconnected with the standard android active sync connnector and it works fine. I use a neuxs with the exact same settings on either touchdown or the android connector and it fails!
It is driving me mad - I have synced my outlook contacts with my gmail account so I at least have numbers etc. but without email this phone is going to end up on ebay real fast
John
Not sure, but have you set the simple password in Touchdown? It looks like that is a required policy and if touchdown doesn't report back that it is set you won't be able to configure.
because the hero doesn't support the simple pin I got my exchange admin to remove this requirement for me
An even bigger thing for me was the lack of Exchange Calendar Sync on the N1. Seems a terrible omission when the Droid/Milestone supports it without trouble.
All my other mail accounts sync perfectly on my HD2 except my outlook exchange account which I have yet to access. All the setting (domain, mail server) are correct and my co-workers who use android, and iphone have no problem logging into their work email. What's the deal? The error message reads, "a network or server error is currently preventing your device from syncing".
I about blew my brains out trying to set up my exchange account on my HD2. The most frustrating part is that all of the settings were correct. What finally got it set up and syncing? Hitting "sync" over and over again. It took me about an hour and a half of checking and unchecking boxes until everything was finally synced for the first time. Now that it's finally set up, it's running just fine.
Not sure if it's a glitch, or just an ActiveSync thing, but it took me a while before everything synced correctly.
leo876 said:
All my other mail accounts sync perfectly on my HD2 except my outlook exchange account which I have yet to access. All the setting (domain, mail server) are correct and my co-workers who use android, and iphone have no problem logging into their work email. What's the deal? The error message reads, "a network or server error is currently preventing your device from syncing".
Click to expand...
Click to collapse
I have the same problem and did everything in my power to get it to work. The main problem with me and the company's exchange server are the Certificates are not allowing the device to sync correctly. Since we are using WMo I guess it is more difficult to overrule the Security Certificates that by the way are expired and need to be updated.
Long story short…”I gave up” and only use the POP3 line that only gives you access to emails instead of Contacts, calendar, etc…
I think all of you probably need to talk to your Admin about getting a security certificate to install on your phone.
Setting up Exchange on the HD2 is simple and works for me every time... Our server requires me to have a certificate and I've reset my phone about 5 times and set up my outlook email with no probs every single time... But to get it to sync I have to install the Security Certificate. Any secure exchange server with a smart Admin requires one to access the server from the outside...
If you are putting in the correct user, pass, domain and server address, then that is probably it. Also make sure you Data Connection is not disabled in Settings/Wireless Controls.
Hope this helps...
After having been connected to my company's MS Exchange server on my HTC EVO for over four months, I was prompted to change my password on the domain (on my PC) and since then, I've not been able to re-connect with the new password.
I tried deleting the account and rebooting my phone and re-creating the account from scratch, but whenever I try to re-connect, I get the following error message:
Setup could not finish
Unable to open connection to server
The IT guy at work put in his own credentials and had the exact same problem.
The interesting thing is that I downloaded a trial of Touchdown for Exchange which uses the same credentials, and that seems to connect fine. I have no idea why one works and not the other.
Does anyone know what might be happening when I try to connect by adding a new account?
My suspicion is that there was some change in the Exchange server settings that impacted me once I changed my password to reconnect, but would like to hear other theories.
aagha said:
After having been connected to my company's MS Exchange server on my HTC EVO for over four months, I was prompted to change my password on the domain (on my PC) and since then, I've not been able to re-connect with the new password.
I tried deleting the account and rebooting my phone and re-creating the account from scratch, but whenever I try to re-connect, I get the following error message:
Setup could not finish
Unable to open connection to server
The IT guy at work put in his own credentials and had the exact same problem.
The interesting thing is that I downloaded a trial of Touchdown for Exchange which uses the same credentials, and that seems to connect fine. I have no idea why one works and not the other.
Does anyone know what might be happening when I try to connect by adding a new account?
My suspicion is that there was some change in the Exchange server settings that impacted me once I changed my password to reconnect, but would like to hear other theories.
Click to expand...
Click to collapse
I for the life of me don't understand why I can connect to my exchange server using a third-party app (touchdown) but not using the native email app.
Sent from my PC36100 using XDA App
If your company made any changes to their exchange server, then you need to figure out exactly what is needed to connect. I have setup 10 different android phones on our exchange server, and the settings to connect were different on 5 of them. We also had 3 of them that were on exchange 2010 instead of exchange 2003, and those settings were even more different.
matt2053 said:
I for the life of me don't understand why I can connect to my exchange server using a third-party app (touchdown) but not using the native email app.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
+1. I've spent hours with IT and with Sprint and nothing. I got this from Sprint to help my get it going, so I will post here in hopes it will help you. They sent me this link:
http://community.sprint.com/baw/message/208942
And this email:
"The only way to fix this issue is by having access to Active Directory on a server with Exchange plugins.
Go Active Directory Users & Computers (Enable Advanced Features if needed)
Open the properties of the user that is having the issue
Click on the Security Tab
Click the Advanced button
In the Default Permissions tab check the box at the bottom for "Include inheritable permissions from this object's parent"
Wait for AD to propagate (5-10 minutes) "
The info on the link I was not able to try because it required changes being made to the server that my company would not allow. The email info they sent me did not apply to me because the server at my job was already set up that way.
Good luck. I gave up getting the native app to work right. I don't know why something that should be so simple is such a mission.
Not sure if this will work or if you have tried it but. Clear the application data/cache from the applications menu in settings.
For you server, did you put in "owa.mycompany.com" or "somethingelse.mycompany.com"?
It sounds like this might be the problem. You need to have your owa server listed there instead of the exchange server for Outlook.
Jye75 said:
For you server, did you put in "owa.mycompany.com" or "somethingelse.mycompany.com"?
It sounds like this might be the problem. You need to have your owa server listed there instead of the exchange server for Outlook.
Click to expand...
Click to collapse
Yes, I gave that a shot: connect.companyname.com
Thanks for the suggestion though.