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Hi guys,
I searched the forum for this and didn't find any threads that had an answer so i thought I'd ask for your help. This morning for no apparent reason the touchscreen on my HD2 (stock ROM) stopped responding, everything else is working fine but the screen is just not registering anything.
I tried flashing a couple of custom ROMs but that didn't do the trick, it's now been a whole day where I can't use my phone. I've had this happen to me once before but after a few hours it started working again (also for no reason). This time though it doesn't seem to be fixing itself.
Anyone has any suggestions, hints or tips before I send it back for repair?
all i can say is to make sure it is flashed with stock rom and no custom spl is present when you send it back!
Thanks for the tip, I'll definitely do so. To be honest I was hoping there is a fix that doesn't involve a repair since i bought the phone on craigslist (yeah I know silly me) and there is no warranty. So I'm guessing HTC will hammer me on the price.
you may be able to find a replacement digitiser as it sounds as if that is what is faulty on your device.
Im not sure if anyone has succesfully replaced a digitiser on an hd2 just yet though.
there are a few posts around where people have tried to do the entire screen array, lcd included but i dont know if they were succesful.
would be great to find a service manual for the leo
i just had a thought aswell... if you have no warranty then you may aswell save flashing the device back to stock... you will be charged for repair anyway!
This problem has been discussed several times on XDA. You should search for "touchscreen" or "touch screen" to see the various problems people have had. There doesn't appear to be much you can do about your particular problem.
My HD2 had the same problem when it got hot for any reason (while charging or if it was a hot day). Putting it in the fridge to cool it down helped. You can try that if you like...
Seriously - if you can repeat the problem on the phone, send it back for replacement. The phone is no good to you like that.
Thanks for all the replies, it looks like I will have to send it in... sigh... Let's see how much HTC will charge me.
By the way I tried the fridge thing after reading about it on this forum. Didn't work.
Hi all, I've been searching XDA-Dev for a while looking for someone with the same issue, and although I've found similar issues, nothing really helped much...
A few days back, my HTC Touch (ELF) started playing up a bit; the touch screen alignment was a fraction out, not too bad, just irritating. When I tried to re-align the screen (Start > Settings > Screen > Align), it showed the alignment screen with the + symbol. I went through the taps, and after the final tap it's supposed to go back to the 'Screen' settings window, but instead the re-alignment process starts all over again. It got stuck in an endless loop.
I thought a hard reset would fix it, so after backing up all my data I tried it. I still have the same issue, but now I can't get past the alignment screen during the initial device setup, so I can't use it at all..
Just to give a brief run-down, here is what I tried (in this order):
Re-align - No luck, got stuck in an endless loop.
Hard reset - still stuck at the alignment screen.
Re-flash Onyx 6 R10 ROM - same problem.
Try flash different ROM (Onyx 6 R11) - same problem.
Tried re-flashing HardSPL 2.28 - same problem.
Tried installing different version of HSPL (tried 2.26 and 3.10) - SPL doesn't change, problem persists.
I'm going mad trying to figure out what would cause this, I haven't dropped my phone or had it anywhere near liquid or large magnets, so I doubt it's a hardware problem. But at the same time; if it is a software issue, why doesn't re-flashing Onyx ROM fix the issue?
If somebody could help me with trying to get my HSPL replaced, that should either fix it or at least rule out one possible problem.
Anybody got some ideas...?
ZaLiTH said:
Hi all, I've been searching XDA-Dev for a while looking for someone with the same issue, and although I've found similar issues, nothing really helped much...
A few days back, my HTC Touch (ELF) started playing up a bit; the touch screen alignment was a fraction out, not too bad, just irritating. When I tried to re-align the screen (Start > Settings > Screen > Align), it showed the alignment screen with the + symbol. I went through the taps, and after the final tap it's supposed to go back to the 'Screen' settings window, but instead the re-alignment process starts all over again. It got stuck in an endless loop.
I thought a hard reset would fix it, so after backing up all my data I tried it. I still have the same issue, but now I can't get past the alignment screen during the initial device setup, so I can't use it at all..
Just to give a brief run-down, here is what I tried (in this order):
Re-align - No luck, got stuck in an endless loop.
Hard reset - still stuck at the alignment screen.
Re-flash Onyx 6 R10 ROM - same problem.
Try flash different ROM (Onyx 6 R11) - same problem.
Tried re-flashing HardSPL 2.28 - same problem.
Tried installing different version of HSPL (tried 2.26 and 3.10) - SPL doesn't change, problem persists.
I'm going mad trying to figure out what would cause this, I haven't dropped my phone or had it anywhere near liquid or large magnets, so I doubt it's a hardware problem. But at the same time; if it is a software issue, why doesn't re-flashing Onyx ROM fix the issue?
If somebody could help me with trying to get my HSPL replaced, that should either fix it or at least rule out one possible problem.
Anybody got some ideas...?
Click to expand...
Click to collapse
Its hardware - your digitiser needs replacing. You can run msp_remotealignment which may help push it through.
Better idea yet, use the search feature, there has been a few of these recently which have all teh information you would need.
For HSPL, look in the rom section and post in the right thread for help with that I guess.
captainstu72 said:
Its hardware - your digitiser needs replacing. You can run msp_remotealignment which may help push it through.
Click to expand...
Click to collapse
Hmmm... I was really hoping that wasn't the case, I don't have money for repairs right now. But thanks for the insight.
captainstu72 said:
Better idea yet, use the search feature, there has been a few of these recently which have all teh information you would need.
Click to expand...
Click to collapse
As I said in my opening post, I did search and found quite a few similar issues, but nothing exactly the same as mine.
captainstu72 said:
For HSPL, look in the rom section and post in the right thread for help with that I guess.
Click to expand...
Click to collapse
And yeah, I'll try there (again). Only reason I asked here was in case the problems were software related, and if so that was one part of my device that I couldn't change for some reason.
Well, since I can't seem to find any more helpful information, in the mean time I've ordered a new digitizer... Once it arrives, I'll replace that and see if that was the actual cause of my problems.
if you get stuck dissambling, theres the guide in the rom section I think - its very detailed and should help.
Sorry i couldn't be much use, Its hard to be when at work.
captainstu72 said:
if you get stuck dissambling, theres the guide in the rom section I think - its very detailed and should help.
Sorry i couldn't be much use, Its hard to be when at work.
Click to expand...
Click to collapse
Thanks, I do remember seeing that guide a while back and (ironically) thinking to myself "I hope I never have any need to do that"... And don't worry, I know what you mean; I'm at work as well. I don't have internet at home unfortunately, so at work is the only place I can really get online.
For the sake of anybody else that has the same problem as what I described here: replacing the digitizer worked perfectly for me, I got my phone up and running again last night. This would've all been done a lot sooner, but I was struggling to find the right screw driver to dismantle it (requires a Torx T5)...
awesome, glad you got it all fixed now
i have an HD2 with a cracked screen i bought on craigslist. the unlock screen will stop working sometimes, and when i pull the battery and reboot, the home screen sometimes doesn't work. i've heard of these problems before but i'm not sure if this is a software or hardware problem. the previous owner had the phone running on AxLor DF1 XLite WWE. please help!
also i'd like to know how to flash to stock through micro sd, since i don't have a usb cable.
Thanks.
isoDUB said:
i have an HD2 with a cracked screen i bought on craigslist. the unlock screen will stop working sometimes, and when i pull the battery and reboot, the home screen sometimes doesn't work. i've heard of these problems before but i'm not sure if this is a software or hardware problem. the previous owner had the phone running on AxLor DF1 XLite WWE. please help!
also i'd like to know how to flash to stock through micro sd, since i don't have a usb cable.
Thanks.
Click to expand...
Click to collapse
Go to this thread here, this is a thread on flashing from SD card. It has all the info you will need.
Also you can buy a replacement screen and install it. There is a couple of threads here on XDA on how to do this just do a search for them.
T-Macgnolia said:
Go to this thread here, this is a thread on flashing from SD card. It has all the info you will need.
Also you can buy a replacement screen and install it. There is a couple of threads here on XDA on how to do this just do a search for them.
Click to expand...
Click to collapse
thanks, got on the stock T-Mobile rom now, but the touch screen on the lockscreen only sometimes works. would flashing to android fix this? i notice it will unlock sometimes after i press power then give it a few minutes, so i'm not sure if this is hardware or software related, and i'd like to avoid replacing the screen if i can.
EDIT: weird, i read a thread that said i should use the call button to unlock, and after a battery pull and waiting a few minutes, its worked for a bit, so i guess i found a temperary fix....
so now, i was wondering if its possible to boot android from the nand, and boot windows mobile 6.5, wp7, ubuntu, and meego from the sd, or can win mobile 6.5 only be booted from the nand? also, i need spl/hspl to boot all these things right?
isoDUB said:
so now, i was wondering if its possible to boot android from the nand, and boot windows mobile 6.5, wp7, ubuntu, and meego from the sd, or can win mobile 6.5 only be booted from the nand? also, i need spl/hspl to boot all these things right?
Click to expand...
Click to collapse
You can't have them all. You can have WP7 running from NAND and Android running through SD. Not too sure on the rest though.
Sent from my Nexus One using XDA App
isoDUB said:
thanks, got on the stock T-Mobile rom now, but the touch screen on the lockscreen only sometimes works. would flashing to android fix this? i notice it will unlock sometimes after i press power then give it a few minutes, so i'm not sure if this is hardware or software related, and i'd like to avoid replacing the screen if i can.
EDIT: weird, i read a thread that said i should use the call button to unlock, and after a battery pull and waiting a few minutes, its worked for a bit, so i guess i found a temperary fix....
so now, i was wondering if its possible to boot android from the nand, and boot windows mobile 6.5, wp7, ubuntu, and meego from the sd, or can win mobile 6.5 only be booted from the nand? also, i need spl/hspl to boot all these things right?
Click to expand...
Click to collapse
I know it would be a pain in the butt and in the wallet too. But it would probably benifit you to replace your screen. But this is a dessision that you will have to make for yourself.
Glad you found a teperary fix!
Yes you will need HSPL and also MAGLD flashed to your HD2 in that order to flash a NAND Andriod ROM. I beleive you can flash HSPL from your SD card, I think the thread I linked covers this. Buy I din't think you can flash MAGLD from your SD card. So you will have to have a USB cable for this. You can go to the HD2 Andriod NAND ROM section here on XDA and do a search for MAGLD and you will find the thread on it so you can double check and see if you can but I really don't think it is possibble. But you will have to have a USB cable to flash Andriod, WP7, MeeGo, and Ubuntu cause MAGDL does not have SD card flashing ability yet but they are working on it though. They are also working on being abale to run Windows Mobile 6.5 from SD card but as of right now it is not possibl, only from NAND right now. Also if you install a NAND Andriod ROM I think you can run WP7 from SD card but don't hold me to that cause I am not 100% sure of that, but if So that isit no other OS from SD card when running a NAND Andriod ROM.
T-Macgnolia said:
I know it would be a pain in the butt and in the wallet too. But it would probably benifit you to replace your screen. But this is a dessision that you will have to make for yourself.
Glad you found a teperary fix!
Yes you will need HSPL and also MAGLD flashed to your HD2 in that order to flash a NAND Andriod ROM. I beleive you can flash HSPL from your SD card, I think the thread I linked covers this. Buy I din't think you can flash MAGLD from your SD card. So you will have to have a USB cable for this. You can go to the HD2 Andriod NAND ROM section here on XDA and do a search for MAGLD and you will find the thread on it so you can double check and see if you can but I really don't think it is possibble. But you will have to have a USB cable to flash Andriod, WP7, MeeGo, and Ubuntu cause MAGDL does not have SD card flashing ability yet but they are working on it though. They are also working on being abale to run Windows Mobile 6.5 from SD card but as of right now it is not possibl, only from NAND right now. Also if you install a NAND Andriod ROM I think you can run WP7 from SD card but don't hold me to that cause I am not 100% sure of that, but if So that isit no other OS from SD card when running a NAND Andriod ROM.
Click to expand...
Click to collapse
thanks. for now i'll just work on installing android to the nand. i have a question though, will turning off the lockscreen in android possibly fix the touchscreen problem? i've been racking my brain trying to figure this out. i can either hurt my wallet with a screen repair, or i can do a battery pull every everytime i use the phone.. a real pain in the ass... sigh.. at least i got the phone cheap..
isoDUB said:
thanks. for now i'll just work on installing android to the nand. i have a question though, will turning off the lockscreen in android possibly fix the touchscreen problem? i've been racking my brain trying to figure this out. i can either hurt my wallet with a screen repair, or i can do a battery pull every everytime i use the phone.. a real pain in the ass... sigh.. at least i got the phone cheap..
Click to expand...
Click to collapse
You know I can not say for sure if turning off the screen lock would solve your problem. But it sure is worth a shot so I say go for it and see. Also you can use a app like Touch Tools or BsB Tweeks to cut the lock screen off in Windows Mobile. Just do a search here on XDA or do a Google search for them and you will find them I recomend the Touch Tools this is a really great app. It adds a lot of tweeking ability to your HD2. I love it and have been using it for atleast 5 to 6 months now. Anyway if turn off the lock screen with one off these apps and it fixes your issue. Then you will know if you turn off the lock screen in Andriod it should have the same result. Heck if it fixes it you might just keep Windows Mobile ha ha just joking. I would not blame anyone for flashing a NAND Andriod ROM and getting rid of Win Mo. I personaly like Win Mo.
You're best off investing in a USB cable too lol. Your local hardware shop will have them. Its just a basic USB to micro USB cable.
I dont think any amount of tinkering with any OS is going to resolve your touchscreen problem............
The screen is cracked right?? Theres your problem.........
Could be issues with the digitiser as well because of this.
First job, new screen...........
i've been messing with the phone last night, and it seems the problem is related to the end call button. it seems whenever i try to wake up the phone with that button, it will freeze, while using the green button will wake up with no problem most of the time (>20% chance of freeze). it seems the freezing doesn't happen after a certain amount of time, since i left the phone in sleep all night and woke it up in the morning no problem. so in case anyone has the same problem as me and is too cheap to fix it, try only using the end call button when actually calling/putting the phone to sleep.
and where could i get a micro usb cable cheap besides online? i think t-mobile has them but they're like $10+...
it's dead again!
help! (again). the touchscreen is dead after i HAD to use the power button today, and now i can't use the touchscreen at all! i've tried turning the screen on and off like 50 times, tried like 10 battery pulls, but nothing! please help! can i open my phone somehow to get to the end key hardware or something???
earlier today also happened to me this problem, I install several rom a day, I can not go a day without testing new rom, I thought the problem was that, because I found this topic, when I use the button to connect the phone, everything is well, but not always the case that with the off button. Was it any rom that did this damage in some piece of hardware?
Body said:
earlier today also happened to me this problem, I install several rom a day, I can not go a day without testing new rom, I thought the problem was that, because I found this topic, when I use the button to connect the phone, everything is well, but not always the case that with the off button. Was it any rom that did this damage in some piece of hardware?
Click to expand...
Click to collapse
isoDUB said:
help! (again). the touchscreen is dead after i HAD to use the power button today, and now i can't use the touchscreen at all! i've tried turning the screen on and off like 50 times, tried like 10 battery pulls, but nothing! please help! can i open my phone somehow to get to the end key hardware or something???
Click to expand...
Click to collapse
Sorry to tell both of you but your problems are hardware related. Member isoDUB yours is most definitly a hardware issue, but it has been a little bit sense you posted that post so I hope you have got your HD2 fixed or are working on getting it fixed. Member Body yours sounds hardware related to cause if you flash another ROM and you still have the problem with your buttons then it is most definitely a hardware issue.
Best option is to send to HTC and see if you can get a new one for free if you are under warranty.
same problem
hi
im not original english speaking so please excuse my bad english.
a few days ago i got the same problem. the display doesn't work when the phone was waked up with the endcall button.
when i woke up the phone with an other button the display worked.
i sended it to htc an they just told me they will not repair it because it is not in the original contition.
i flashed it with the latest original rom from htc but they didn't tell me what is wrong in detail.
i answerd them an asked what is wrong but until now i didn't get an answer.
Hello, I have a similar problem. When you unlock the screen so we jump on the green but some spots that disappear after a while.
Disaster strikes !!! Same prob here !!!
its indeed something with the buttons ... Touch screen is dead ... but sometimes its workin!!
Three months ago ... I changed the case of the HD2 with a new one. The "old"one was full of scratches ...
I think yhat HTC is not gonna accept that ... the "void-label" on the screw is damaged...
What do you think Guys ??
Grtz
every where the htc hd2 screen problem ........... i think that every one who has the htc hd2 facing the screen problem we shopuld start the new thread where we that who has the htc hd2 without any touch screen problem
Have the same damn problem ..once the screen is locked ..its impossible to slide it to unlock ..previously it was working 50% of the time and now it doesnt work at all :-(( ..
Any suggestions ? ...I read alot on the forums and people seem to say that its digitizer related but the imp thing is to note that almost 98-99% of the people having this problem are frequent Android rom flashers ..so does Android have something to do with this and will flashing original stock rom back be the solution ??
Installed IceCreamTosti HD2 ROM 0.9 worked well for a day or two then all of a sudden my screen would stop working when it went to sleep. I researched and found that there is an undervoltage script that could be causing this problem. So i deleted the script. Then it started happening again. Task29'ed, installed HyperDroid Gingerbread Xtreme to see if that would fix my problem, nope still happening. It works when it wants but the funny thing that if I get it to work, I can use it until I have to go back to the previous screen, then I would have to hit the power button to put it to sleep, unlock it for the screen to become responsive. I know it sound like a Digitizer problem but I was wondering if anyone has any other suggestions before I buy it.
Thanks!
read here http://forum.xda-developers.com/showthread.php?t=993787
I've already read that. Thanks
Im just seeing if it could be a Kernel problem or something of that sort.
I've had this problem on one of the ROMs i used, not sure which one since i didn't stay on it for to long.
After i flashed a different ROM it fixed it. This might seem like a lot of work but why not reinstall MAGLDR,
CWM & a new ROM. Maybe try RAFDROID HD. Yes i know its a really old ROM but its a goodie and this
would be for test purposes anyway. You can always switch back.
I read the mentioned thread before too and im sure it does sound like it happens but since it happened so
soon after you installed a new ROM it makes me think its the ROM, eventhough you tried to reinstall a
different one. Maybe you can make a backup of your SD card and repartition both your phone and SD.
PC10DaTruth said:
Installed IceCreamTosti HD2 ROM 0.9 worked well for a day or two then all of a sudden my screen would stop working when it went to sleep. I researched and found that there is an undervoltage script that could be causing this problem. So i deleted the script. Then it started happening again. Task29'ed, installed HyperDroid Gingerbread Xtreme to see if that would fix my problem, nope still happening. It works when it wants but the funny thing that if I get it to work, I can use it until I have to go back to the previous screen, then I would have to hit the power button to put it to sleep, unlock it for the screen to become responsive. I know it sound like a Digitizer problem but I was wondering if anyone has any other suggestions before I buy it.
Thanks!
Click to expand...
Click to collapse
After reading the other guys thread about the end key it does seem like a bad digitizer . i read other threads explaining your exact same issue . the only way to figure out if its ROM related is to flash the stock winmo 6.5 ROM . yes , i said it , winmo but thats the last resort before deeming something hardware related . if you tried the end key option , pressing really hard on the key , then i guess i would change tto winmo and try to see if it still happens then
I do have to admit it could just be coincidence and the digitizer went up but considering this happened
only a few short days after he installed a new ROM makes me feel that there is a possibility its the ROM,
or maybe even the partition he changed (if it applies) when flashing that ROM over. I still suggest to start
over from MAGLDR on, including repartitioning your phone to the proper needs of the new ROM to see
if it helps before doing something drastic like reverting back to winmo.
Thanks for the help everyone, opened the phone up. Was hard as hell! But I cleaned the dust on the contacts under the end button, still no luck. I bought a new phone. Going to get a digitizer down the road and fix this one, If anyone want to buy it just let me know.
You will get a lot more people to see your interested in selling the phone if you post it in the xda marketplace found here.
Just open a new thread there and post how much you would want for the phone. I'm sure people would be interested
especially when you can get a new digitizer off ebay for so cheap.
change an other rom,if the problem still exist,i am sorry to tell u that u should send it to fix the touch screen..
Hey guys...not sure if anyone still use this phone lol
My phone has been acting up. When I want to unlock the screen it won't let me drag the screen at all, even during usage the windows button/back button is not responsive.
Now some of the keyboard keys don't even respond.
Anyone know what to do about this at all??
Thanks for any help!
ac009 said:
Hey guys...not sure if anyone still use this phone lol
My phone has been acting up. When I want to unlock the screen it won't let me drag the screen at all, even during usage the windows button/back button is not responsive.
Now some of the keyboard keys don't even respond.
Anyone know what to do about this at all??
Thanks for any help!
Click to expand...
Click to collapse
It could be a bug associated with touch driver version, you could try loading a new rom or update the version you already have, you will need to read a bit before hand but once you get into it it really is easy, it depends which details you find in the tri-color screen and if you are ready to get HSPL or if you need to downgrade first and install custom rom etc. !!
if this doesn't help then it is probably in need of a replacement touch screen but knowing HTC never guaranteed to be perfect and bug free on a new screen, if you think it is still worth the effort, definitely worth buying 100% original HTC screen as opposed to the chinese crap !!
bluerichblue said:
It could be a bug associated with touch driver version, you could try loading a new rom or update the version you already have, you will need to read a bit before hand but once you get into it it really is easy, it depends which details you find in the tri-color screen and if you are ready to get HSPL or if you need to downgrade first and install custom rom etc. !!
if this doesn't help then it is probably in need of a replacement touch screen but knowing HTC never guaranteed to be perfect and bug free on a new screen, if you think it is still worth the effort, definitely worth buying 100% original HTC screen as opposed to the chinese crap !!
Click to expand...
Click to collapse
Thanks for the reply!
I can't update OTA...and I have no idea how to flash a rom on this phone..is it even worth it?
maybe i should just buy a new one -_-
ac009 said:
Thanks for the reply!
I can't update OTA...and I have no idea how to flash a rom on this phone..is it even worth it?
maybe i should just buy a new one -_-
Click to expand...
Click to collapse
i am still using this phone among others and has always been a good solid phone for me, just updated with the NWA 7.8 rom which is in the development section, if you aren't worried about the phone anyway, there is no harm in having a go with custom roms !!!!
if you switch off the phone and then hold volume down button while switching on ( don't let go of the volume button ) it will take you to the tricolor screen, you will have written SPL, if you tell me that number, i can then tell you whether it will be the easy method or the slightly more involved method !!!