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I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
cytokine said:
I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
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I'm also having the same problem. I been using my HD for around 7 months though. The volume down cover cracked and after awhile, the whole cover fell off. I wonder if this is a defect and will be covered by the warranty.
It's strange, but I find the button feels better without the cover. You get a sort of click when you press on it without the cover.
mine did the same after a week, Still works fine though!
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Did anyone find out if this is warranty repairable? My volume down button came off after 4 months. I'm just concerned about the resale value!
I pay for Orange Care, so I think I can pay £15 for a replacement, but don't see why I should!
I´ve same issue with volume up button but also still working because there are some parts of it still there.
Don´t know if warranty is covering but I wanna know!
Guru Meditation said:
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Click to expand...
Click to collapse
i second that.
my buttons rubber got demolished by using a fingernail for getting into the bootloader ...
My internal down volume button is also gone leaving the round brass contact exposed. Still works but yes horrible that it has happened.
Did any of you guys try warranty repair through HTC? The cover under mine has also cracked, which for me means it doesn't have that clunk positive feel and I'm just wondering what the process will be.
Thanks,
Jon
Same issue..
I never expected such an expensive HTC phone to have such basic build quality issues ..
Have placed a complaint with HTC support, trust they would be able to help.
Thanks...
ditto..
mine has also fallen off on the vol down button, no problem as it still works, but like it mentioned, would be worth checking out if its reparable under the warranty before it expires (do we get 1 year faulty parts?)
Well I phoned HTC today and their initial argument that if the button is broken due to usage then the warranty is not valid - Eh? I can't see how that's any kind of defence. Looks like they're trying to bypass the devices having to be of merchantable quality and/or fit for purpose.
They also had not heard of any other volume buttons breaking - whether that's true or not who knows.
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Feedback
jontelfer said:
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Click to expand...
Click to collapse
Any news from HTC? The rubber on my volume up buttons has broken away. This looks like a design fault on behalf of HTC... We should get together to let them know they've got a problem...
My VolUp button also is failing but - the internal(the one under the back cover) is kinda soft and it has its middle pushed in... now my VolUp button is hard to press cuz the outer button (the plastic with back cover) pushed the internal in a bit!!! Since I listen to musid a lot with my Touch HD its a pain to always push the VolUp button!! glad that you have the onscreen buttons!!
oh and about the construction : my HD fell out of my hands today from about a meter high - landed on the floor which was full with little pieces of sand, and slided a bit!! now I have some nice little holes on the front cover on the right top (opposite to the Vol buttons) !! glad that my screen had a screen protector , otherwise my screen would be just f***ed up!! (when I picked up the phone the whole screen was with little pieces of sand - like sandpaper-- I just wiped them of plugged my headphones back in, and everything worked like it did before the fall)
I have the exact same problem. The plastic / rubber on my volume down key has disappeared leaving the microswitch exposed and the volume down not feeling as good. It still works though.
Well my initial call with HTC was very negative - saying that if it's damaged due to use then I'll have to pay. I sent it off to be assessed anyway, good news was that they sent it back repaired by return post. Couldn't have been more pleased.
Well worth sending off.
Jon
Both my Up & Down Volume Plastic is gone the Up Still Works but the Down the Little Brass thingie fell off :-( HTC wants $300 to fix!
what should i do?
Me too......
Just when I was about to sell my HD, (a new LEO is on its way) my down volume key began to fail. Exactly the same peeling off the internal microswitch.
Where did you get yours repaired?
Mine was bought free.(Spain)
Regards.
:-(
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
tacginc said:
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
Click to expand...
Click to collapse
IMHO this reference shows an HD part not related to the volume keys.
Not to mention the price......
Regards.
Hey all,
I've had my Legend just over 6 days now, must say the handset is very solid and built very well.
Only reservations are around the four front black buttons...
All Legends I saw in the shop had obviously been subject to lots of prodding from potential customers and all 4 buttons [ok ok there are 3 actual/physical buttons] lost their solid 'click' feel and had worked their way loose.
I'm posting because my HOME button seems to have worked its way a tiny tiny bit loose. Not enough to send it back or anything, but now, if I tap it with my finger, there is slight movement, it rocks side to side and can now hear a little clicky sound ...without actually pressing the button....this is after 6 days .
Anyone else experienced similar issues?
the same
pe3ksve3k2 said:
the same
Click to expand...
Click to collapse
same
Should it be ignored or we should demand a replacement
Bump for this. I've noticed my HOME button has worked that little bit looser. Again.
Not fantastic for such a 'well built' device after just 3.5 months ownership.
Anyone else?
Same. I noticed it when I got it. Hasnt really got any worse and I don't think it will break but it has like a dead 'rock' to it
Sent from my HTC Legend using XDA App
Same with the back button
Sent from my HTC Legend using Tapatalk
Same, only ever use my menu button, rest are still 'solid', menu is 'squishy'.
Yupp. Menu feels solid only on one side of the button.
Same. It's just not as 'tight' as it should be.
Sent from my HTC Legend using XDA App
Yeah these buttons are the major flaw of the Legend.. if it had capacitive buttons it would be amazing
My back button is not as good as it used to be :-( have to really push it down sometimes hard for it to work
do you know if it is possible to buy replacment buttons anywhere ?
lukbeat said:
do you know if it is possible to buy replacment buttons anywhere ?
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Click to collapse
I'm sure you can....
Trying to install them though may prove a little trickier.
Same here
Sent from my HTC Legend using XDA App
Got exactly Them same problem, pretty annoying.
Sent from my HTC Legend using XDA App
liltbrockie said:
I'm sure you can....
Trying to install them though may prove a little trickier.
Click to expand...
Click to collapse
Can you give me a link to the shop selling them ? I was able to open the phone and I have access to them...
I guess it requires soldering...
Sent from my HTC Legend using Tapatalk
Corra said:
I guess it requires soldering...
Sent from my HTC Legend using Tapatalk
Click to expand...
Click to collapse
no thay are not, thay are attached by two screws. The problem is that it's imosible to find shop selling them.
HTC HD2
Also having this problem now. HTC HD2 about 2 months old.
The back button does not click anymore and feels soft when pressed.
This is my first HTC smartphone. Their quality is horrible a phone that cost U$500.00. Haven't they figured out how to make buttons??
Mine has been fine so far, although I've noticed that the buttons' clicking part isn't correctly centralized and in perfect angle with the plastic button itself.
So I've always pressed a specific corner of them (it changes from button to button).
Like the Home and Menu ones, the correct place seems to be the lower right corner, the Back one, in the lower left.
So pressing indiscriminately would definitely wear it quite easily.
Yes it sometimes gets annoying, but to avoid future headaches I recommend you try to feel it and adapt to the design flaw.
Sent from my HTC Legend using XDA App
I speak portuguese, but you dont need to understand everything.... the only thig that i says that is important is that the side with the triggers was just done and that after a day it would loses its white marks and became like the other
I have my play for a year now and it is in pretty bad state.... the construction quality is not the best...
and what more I care about is the power button because it is pretty much gone, I'm using apps to lock the screen and the home button to unlock...
found out that some one used a nail file to fix it, so I tried and it was better for the first 3 presses.... I noticed that the light was passing though the part I sanded down, so I did the same on the whole button.
I think It looks pretty cool and all the button lights up and catches more attention..
when its off, it is ice/transparent with the power icon in the middle...
########Update########
I'm the kind of guy that has no limits, if I something cool, I keep doing it till it finishes bad... but not this time!! I sanded down the side that has no triggers and it looks like a very dark wood with a lovely texture on it... have to fell it...
Tip. Try to do it all ways in the same direction, along the side so that you have these tiny lines right. Or use a very smooth(?) /for more delicate things sand paper and don't put any pressure on it...
Pics from the update here
https://docs.google.com/folder/d/0B3UKRg_ISzYKcFJUTXBUN09WOG8/edit
Sorry because I have to accept... can't make it public somehow.... just ask permit ion and I'll give you as fast as I can...
Sent from my R800i on 4.1.1
Wow that looks hardcore. I'm gonna try it cause I have the same issue too
That's so badass, I'm filing mine down right now even though my button works fine. It's looking awesome
I can't imagine why they covered up most of the LED to begin with...
I'm going to do that. I sanded down my other buttons so they're now black. Never thought to do the power button.
Sent from my Xperia Play using xda app-developers app
How can filing down the surface of a button make any difference to its responsiveness? surely the problem lies beneath the button with the connector?
I agree with you on the build quality. My power button hasn't gone yet but its probably on its way out. It didn't work at all a couple of days ago until I kept pressing it and luckily went back to normal normal responsiveness after that, can't be a good sign though. That and the R trigger on my device has lost its springiness, it goes down with little to no effort now. Still raises back to the surface so I suppose I should count myself lucky.
Looks cool anyway and might make it so the LED light can actually be seen in normal circumstances.
So if I sand down my power button it will make it do that? GENIUS. I never thought of that. Time to go find a nail filer.
Sweet. Going to try this in a few
I just tried it out, and the power button felt a bit weird so I licked my finger and got it a little wet, but with the case on you don't even feel it. But my god, it looks 100x better. Thank you dude.
Totally awesome. Made my other buttons black b4. Didn't think about power either. Awesome now I can actually see my notification light
Sent from my R800i using xda app-developers app
Beautiful!
Sent from my R800i using xda app-developers app
LordBattleBeard said:
How can filing down the surface of a button make any difference to its responsiveness? surely the problem lies beneath the button with the connector?
I agree with you on the build quality. My power button hasn't gone yet but its probably on its way out. It didn't work at all a couple of days ago until I kept pressing it and luckily went back to normal normal responsiveness after that, can't be a good sign though. That and the R trigger on my device has lost its springiness, it goes down with little to no effort now. Still raises back to the surface so I suppose I should count myself lucky.
Looks cool anyway and might make it so the LED light can actually be seen in normal circumstances.
Click to expand...
Click to collapse
The surface between the back of the button and the back cover...
Sent from my R800i on 4.1.1
Glad you guys liked!
I'll sand the buttons because they re wearing off anyway... didn't think of that...
Have any one though about the sides of the device, make it all black? From like the first mouth the paint/metal effect has came out a little... I'll do that when I get home
Sent from my R800i on 4.1.1
LordBattleBeard said:
How can filing down the surface of a button make any difference to its responsiveness? surely the problem lies beneath the button with the connector?
I agree with you on the build quality. My power button hasn't gone yet but its probably on its way out. It didn't work at all a couple of days ago until I kept pressing it and luckily went back to normal normal responsiveness after that, can't be a good sign though. That and the R trigger on my device has lost its springiness, it goes down with little to no effort now. Still raises back to the surface so I suppose I should count myself lucky.
Looks cool anyway and might make it so the LED light can actually be seen in normal circumstances.
Click to expand...
Click to collapse
I think the R button loses its springiness because of the way the phone is held. At least when I hold it its usually being pressed.
To get back on topic, how is the surface of the power button when sanded?
Sent from my Xperia Play using xda app-developers app
What do you mean sanded down? I dont understand English much. Will the sleep button work when i mod it?
Sent from my R800i using xda app-developers app
MilkyJoePD said:
I think the R button loses its springiness because of the way the phone is held. At least when I hold it its usually being pressed.
To get back on topic, how is the surface of the power button when sanded?
Sent from my Xperia Play using xda app-developers app
Click to expand...
Click to collapse
Not to go off topic again but I had to replace the back cover underneath the battery. As the triggers started to get sticky and not move as they looked liked they were pressed all the way down. So bought a new backing and bang... works like like new. Now.... back to our regular scheduled topic on hand.
I did this last night... so much nicer to finally see the danger led as the whole button rather then what looks like a pin needle
Sent from my R800x using xda premium
leetxperia said:
What do you mean sanded down? I dont understand English much. Will the sleep button work when i mod it?
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Use something like this
You can find this on nail cutter or swiss army multipurpose knife. Gently scrub it on your power button. You can use sand paper also which you can find it on any hardware store, but I don't prefer sand paper because the sand will come off and run into your device
360porcento said:
I have my play for a year now and it is in pretty bad state.... the construction quality is not the best...
and what more I care about is the power button because it is pretty much gone, I'm using apps to lock the screen and the home button to unlock...
found out that some one used a nail file to fix it, so I tried and it was better for the first 3 presses.... I noticed that the light was passing though the part I sanded down, so I did the same on the whole button.
I think It looks pretty cool and all the button lights up and catches more attention..
when its off, it is ice/transparent with the power icon in the middle...
Sent from my R800i on 4.1.1
Click to expand...
Click to collapse
Is that a crack in your back plate by the power button? (White line in first pic)
Just wondering as I have a crack on mine in the exact same place
Sent from my R800i using xda premium
Growling Clover said:
Is that a crack in your back plate by the power button? (White line in first pic)
Just wondering as I have a crack on mine in the exact same place
Sent from my R800i using xda premium
Click to expand...
Click to collapse
I had the same crack as well
Sent from R800x
Lol that does look cool!
Sent from my R800i using xda app-developers app
Growling Clover said:
Is that a crack in your back plate by the power button? (White line in first pic)
Just wondering as I have a crack on mine in the exact same place
Sent from my R800i using xda premium
Click to expand...
Click to collapse
Lol... I haven't noticed it before 0.o yep, its a little crack.... I got I big one on the aperture where you put the your nail to take the back cover... do you have that one too?
Sent from my R800i on 4.1.1
I might be in the minority as couldn't find much info on this...
Not only the power btn is placed on top thus less easy to get to while using one hand, but is simply too recessed on my device. I got it 3 days ago, it is almost perfect quality build wise, but it'll take me much more to get used to this feature.
I have to press really hard, and even then has to be perfectly centered, I find it easier keeping the phone in my right hand or else have to use both hands for this.
Trust me really bad choice having placed this button this way. Hope they will change it next iteration.
Sent from a pizza..
Flash custom ROM, volume or HTC logo to wake, problem solved.
Sent from my HTC One using xda app-developers app
That might be the way..
I hope the HTC logo hack will be made available for unlocked stock though.
In the meantime I am adjusting to it I guess, set up higher inactivity timeout, when done with it just let the timeout expire, etc.
Sent from a pizza..
Why give a free pass for QC issues? Return it and get another.
PapaRhino said:
Flash custom ROM, volume or HTC logo to wake, problem solved.
Sent from my HTC One using xda app-developers app
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Click to collapse
Which ROM hás the ability to use HTC logo?
That's awesome. But wouldn't that make the phone turn on every time you have it in your pocket?
My button is slightly recessed or only raised a bit above the phone, but I find it very easy to press and I can press anywhere on the button. If I were op, I would definitely exchange it or just simply return it, you only bought it a few days ago right?
Sent from my HTC One using xda app-developers app
htc logo? how?
ksarius said:
Which ROM hás the ability to use HTC logo?
That's awesome. But wouldn't that make the phone turn on every time you have it in your pocket?
Click to expand...
Click to collapse
mr.dj26 said:
htc logo? how?
Click to expand...
Click to collapse
tbalden's kernel -
http://forum.xda-developers.com/showthread.php?t=2244620
Replace it! I just received my new device and the difference is staggering. I can actually hear the clickity clack of the button now. Also other defects are gone (overhang)
Thanks for your replies.
I was trying to get a pic of this but giving up.. Really tricky.
I will go to some stores holding the demo, see how it compares. Until then, I got a better idea how to explain this: holding my phone while typing this, I swipe my fingernail fro right to left over the power btn, no resistance, flush with body. Doing the same thing, the other way round, I meet a very slight resistance, ie the left corner is slightly raised, maybe 1mm. Is this normal?
Sent from my HTC One using xda app-developers app
millicent said:
Thanks for your replies.
I was trying to get a pic of this but giving up.. Really tricky.
I will go to some stores holding the demo, see how it compares. Until then, I got a better idea how to explain this: holding my phone while typing this, I swipe my fingernail fro right to left over the power btn, no resistance, flush with body. Doing the same thing, the other way round, I meet a very slight resistance, ie the left corner is slightly raised, maybe 1mm. Is this normal?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Mine seems to be slightly raised on the left side also, but I don't have as much trouble as you are having. I cant press it very well from the right side though. Maybe the IR blaster is in the right and the actual button is on the left? Needs more info I guess.
explode1991 said:
Mine seems to be slightly raised on the left side also, but I don't have as much trouble as you are having. I cant press it very well from the right side though. Maybe the IR blaster is in the right and the actual button is on the left? Needs more info I guess.
Click to expand...
Click to collapse
Mine is slightly raised but it has a clicky noise to it.. normal? I wish the button was more raised.
Sent from my HTC One using xda app-developers app
Another reason to root. You can install a number of different kernels that allow you the ability to wake and put the device to sleep without using the power button.
Reviews have complained about the button being recessed its downright horrible thing from HTC to not think through such an important thing even when they seem to care so much about the little details of the phone. And no using some custom ROM/kernel is not the right solution at all.
Sent from my Nexus S using xda app-developers app
Exactly same here less than 1 mm extended and left is slite up and right side is sink in dip or exactly flush or levelled with surface this is my 3rd HTC one 1st 3rd got exactly same button only 2nd one has acceptable but not perfect
Send from HTC ONE
Mine is exactly the same. Power button is flush to the device with no resistance if i wipe my finger across, and the left side of the button is less than a mm higher than the phone. I bought a case it its near impossible to power on the device without really digging in. I went in store for them to have a look at it but they practically laughed and smirked at one another and said they aren't going to fix it as the button still works. They wouldn't even get another handset out to compare the two buttons. Looks like i'll have to put up with it. Either that or go out my way to visit another store.
Is there anybodyr report better buttton after replacement?
Send from HTC ONE
Seen 3 demo models in as many stores today. Two of them were unfortunately showing similar recessed buttons. Only one had a slightly, maybe 1mm, raised button, however it felt much better, much easier to press.
For this reason only I guess I am going to ask for a replacement next week.
Sent from my HTC One using xda app-developers app
As an aside, all the dummies on display had 'normal' raised power buttons, maybe even 3 mm or more.
Sent from my HTC One using xda app-developers app
onlinejobwork said:
Is there anybodyr report better buttton after replacement?
Send from HTC ONE
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Click to collapse
Mine is perfect after my first replacement. I'm on Sprint btw and complained specifically about the button. The overhang was gone as well but the second device still has a bit of a gap. Nothing major.
Does anyone else have this problem? I don't know if it's just in my head, but it feels to have a less defined click than the down and power button. it does work, but feels to be stuck in slightly.
wondering if I should take it back, I have never dropped it, or spilt anything on it or anything like that. The button does work, but just feels slightly different to the others, I'm worried in case it gets worse and stops working
I just tested my volume rocker again very thoroughly for you and my vol up feels exactly the same as the vol down button. Gives good tactile feedback. Id suggest you to get an exchange.
Sent from my GT-I9500 using xda premium
I had the same problem with my Power Button. I exchanged it a day later and I advise you to do the same.
Sent from my GT-I9505 using xda premium
Thanks for the replies. It could be in my head, but I expect more when I have paid £580!
What would concern me is getting it swapped for one with other problems after reading threads on here. Mine is perfect apart from this perceived defect. I have until next Wednesday to get it exchanged though, in the uk they will only exchange it in the first 28 days, then the only option is to send away for repair, so don't want to have to do that and be without my phone for 2 weeks!
Sent from my GT-I9505 using xda premium