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I sent my poor baby away on tuesday, and today i got some bogus email basically saying that they're repairing it... WTF??
they said i could pay $55 for repair or not and pay $22 for return shipping... OR just tell them why this is wrong..
i feel so angered toward HTC, its like they dont communicate or something. they dont read the file... idk
i really i hope i just get a replacement unit. i dont want that defective phone for $530..
not happy
How'd you deal with my phone call? When I called I clearly told them that I wanted to get a replacement beforehand.
Carloswithac said:
How'd you deal with my phone call? When I called I clearly told them that I wanted to get a replacement beforehand.
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well its too late to call them now, so im gonna tomorrow. this better get set straight though. a half a grand on some metal and glass? this crap shouldnt happen
and when i called them before they said it'd defintely be replaced. what the fug
Hi, I had my Nexus One for about 4 weeks when I discovered dust under the screen. I rang the service centre who said because my phone was over 2 weeks old I couldn’t have a replacement only a repair. I sent it in for repair and it came back a week later.
I checked the phone over and it looked fine. Then 3 days later I noticed that the dust had come back again. Naturally I was very unhappy as the repair was obviously not carried out correctly or there was a fault with phone.
I then contacted the service department again to tell them I was very unhappy with the repair and what could I do to escalate the issue. I was told by Lee after he had spoken to an escalations manager that I could have a doorstep exchange. That was supposed to happen on the Wednesday.
I waited in all day for the replacement and it never arrived. I rang the service department again to ask where my phone was and was told that a doorstep exchange was not available in the UK and should not have been promised to me. They said that I had to send the phone in again for repair. I explained to them that I was not happy with the service I was getting and that I wanted to take it further. All they could offer was to have the phone looked at again and see if they could replace it.
So I sent it in again for repair and after they had had it for 4 days I rang to see what was happening as I had heard nothing. I was told that I could have a brand new replacement phone and I would receive it Friday. It came Friday and I was happier now I had a phone without dust under the screen. That was until I used it when the lighting in the room was low. I then noticed that the soft key lights were not illuminating. I really could not believe this from a supposedly brand new phone.
So yet again I rang the service department explained my problem to Sebastian and he said that the service I had received was not good enough and he would pass it onto his escalations manager and that he would ring me Monday morning which is today. He didn’t ring Dominic did and said that my phone would have to go for repair again.
At this stage I am now that fed up with the whole thing I could not be bothered arguing anymore, as over the weekend the phone had got dust under the screen just like my last one had. So today I am sending my phone in again. It also means that the service centre has had the phone longer in their possession than I have had since owning it.
I like the phone just not the quality of the build of it and also the outcome of service from the service centre.
I would like someone to contact me and explain why I have had so many problems and also insurance that I will have a working phone eventually.
johnboywilson said:
Hi, i had my Nexus One for about 4 weeks when i discovered dust under the screen. I rang the service centre who said because my phone was over 2 weeks old i couldnt have a replacement only a repair. I sent it in for repair and it came back a week later. I checked the phone over and it looked fine. Then 3 days later i noticed that the dust had come back again. Naturally i was very unhappy as the repair was obviously not carried out correctly or there was a fault with phone. I then contacted the service department again to tell them i was very unhappy with the repair and what could i do to escalate the issue. I was told by Lee after he had spoken to an esculations manager that i could have a doorstep exchange. That was supposed to happen on the Wednesday. I waited in all day for the replacement and it never arrived. I rang the service department again to ask where my phone was and was told that a doorstep exchange was not available in the UK and should not have been promised to me. They said that i had to send the phone in again for repair. I explained to them that i was not happy with the service i was getting and that i wanted to take it furthur. All they could offer was to have the phone looked at again and see if they could replace it. So i sent it in again for repair and after they had had it for 4 days i rang to see what was happening as i had heard nothing. I was told that i could have a brand new replacement phone and i would receive it Friday. It came Friday and i was happier now i had a phone without dust under the screen. That was until i used it when the lighting in the room was low. I then noticed that the soft key lights were not illuminating. I really could not believe this from a supposedley brand new phone. So yet again i rang the service department explained my problem to Sebastian and he said that the service i had received was not good enough and he would pass it onto his escalations manager and that he would ring me Monday morning which is today. He didnt ring Dominic did and said that my phone would have to go for repair again. At this stage i am now that fed up with the whole thing i could not be bothered arguing anymore, as over the weekend the phone had got dust under the screen just like my last one had. So today i am sending my phone in again. It also means that the service centre has had the phone longer in their possession than i have had since owning it.
I like the phone just not the quality of the build of it and also the outcome of service from the service centre.
I would like someone to contact me and explain why i have had so many problems and also an insurance that i will have a working phone eventually.
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HOLY SH!!!!!!
Ever heard of PARAGRAPHS?
Im sorry to hear this bro :-( that's sad how customer service was handled very poorly. That's one heck of a luck you got.
@Paul LOL you think after all this guy has been through, he cares bout paragraphs? I probably be typing with CAPS.
Paul22000 said:
HOLY SH!!!!!!
Ever heard of PARAGRAPHS?
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haha agreed... i had to follow along with a finger..
in any note.. my debacle is this... had everyone gotten the N1 for say the upgrade price of 179, would there be as much commotion over things. I think part of the unhappiness comes from spending so much on such a fine piece of tech. Dont get me wrong i agree with the OP 100% and would be just as ticked off, but I think that there comes a time when it is fine to say, screw this, just tell me what I need to do in order to make you guys work for my benefit.
let us know how the situation pans out.
you are not the only one here... i got dust, and sent to be replaced. then, the same one came back.. whats worse, the phone rattled. so, i sent it back for refund. heard nothing from them during the following 10 days after the delivery was made. i called back. they told me the phone was lost. FTW. the only solution they have now is ESCALATION...
Still waiting..
Hope you get a resolution soon.
Just out of info where are you returning the phone to? Are the service centres in the UK?
Sorry it was paragraphed in my original email. Had to copy and paste into note pad and forget to check it before posting.
I really only posted to see if anyone else had as many issues as i did.
Yes i could very nearly have typed it all in CAPITAL LETTERS!!! I was mad..
redmongoose said:
Hope you get a resolution soon.
Just out of info where are you returning the phone to? Are the service centres in the UK?
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Yes UK Milton Keynes.
palosjr said:
haha agreed... i had to follow along with a finger..
in any note.. my debacle is this... had everyone gotten the N1 for say the upgrade price of 179, would there be as much commotion over things. I think part of the unhappiness comes from spending so much on such a fine piece of tech. Dont get me wrong i agree with the OP 100% and would be just as ticked off, but I think that there comes a time when it is fine to say, screw this, just tell me what I need to do in order to make you guys work for my benefit.
let us know how the situation pans out.
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Yes this is the first time i have bought a phone out of conract.
Maybe i have learnt a lesson!
w00yee said:
you are not the only one here... i got dust, and sent to be replaced. then, the same one came back.. whats worse, the phone rattled. so, i sent it back for refund. heard nothing from them during the following 10 days after the delivery was made. i called back. they told me the phone was lost. FTW. the only solution they have now is ESCALATION...
Still waiting..
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Click to collapse
Oh crickey, i feel a little better now reading your post..
Do you by any chqnce have a picture of the dust under the screen? Id really like to see what this is all about
Check here:
http://forum.xda-developers.com/showthread.php?t=613115
johnboywilson said:
Hi, i had my Nexus One for about 4 weeks when i discovered dust under the screen....
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Holly sh..* I would start to hate this phone ..actually, after that I don´t even dare to search for any dust .....
JoshHart said:
Do you by any chqnce have a picture of the dust under the screen? Id really like to see what this is all about
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Click to collapse
Its away for repair again!
w00yee said:
you are not the only one here... i got dust, and sent to be replaced. then, the same one came back.. whats worse, the phone rattled. so, i sent it back for refund. heard nothing from them during the following 10 days after the delivery was made. i called back. they told me the phone was lost. FTW. the only solution they have now is ESCALATION...
Still waiting..
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Click to collapse
I'd be disputing the purchase charge with my card issuer if I were you!
I had a similar issue. i tried purchasing aNexus with my Paypal Card but since it was over $500, it was declined by paypal since i had some limitations!
then i used my bank accounts debit card and tried to purchase the phone again, the shopping cart showed me 1 Nexus one phone. very good, i went through with the purchase and a few hours later i receive an automatic email stating the first purchase has been re initiated since the card was changed.
So now i had purchased 2 phone after various emails and complains, the only solution they told me was to send one of them back without opening it. and so i did. a max of 14 days was expected for the refund.
i called Several times in between those days ad said the payment should be coming soon, 16 days passed and nothing so i called again and sent google and email and i received a refund of $521 and not the $560 i paid. i emailed google and told them that the item was never opened and they told me i would get charged for restocking fees either and that it was never my fault to have purchased 2 phones rather than one.........
2 weeks later i receive the remaining refund of $40. a total of 1 month to get everything settled and i AM NOT RICH TO HAVE $600 taken for that long of a time.....
Not to mention, the other phone which i kept had the dust issue too, sent it back and received a brand new one cuz it was under the 14 days. but it had the same dust issue too. i just decided to keep it and every once in a while i get a piece of computer paper or note cards and clean it with it! YUP! thats what i do. UGhhhhh
Rusty! said:
I'd be disputing the purchase charge with my card issuer if I were you!
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Well thats another story which i dare not go into
minogue said:
I had a similar issue. i tried purchasing aNexus with my Paypal Card but since it was over $500, it was declined by paypal since i had some limitations!
then i used my bank accounts debit card and tried to purchase the phone again, the shopping cart showed me 1 Nexus one phone. very good, i went through with the purchase and a few hours later i receive an automatic email stating the first purchase has been re initiated since the card was changed.
So now i had purchased 2 phone after various emails and complains, the only solution they told me was to send one of them back without opening it. and so i did. a max of 14 days was expected for the refund.
i called Several times in between those days ad said the payment should be coming soon, 16 days passed and nothing so i called again and sent google and email and i received a refund of $521 and not the $560 i paid. i emailed google and told them that the item was never opened and they told me i would get charged for restocking fees either and that it was never my fault to have purchased 2 phones rather than one.........
2 weeks later i receive the remaining refund of $40. a total of 1 month to get everything settled and i AM NOT RICH TO HAVE $600 taken for that long of a time.....
Not to mention, the other phone which i kept had the dust issue too, sent it back and received a brand new one cuz it was under the 14 days. but it had the same dust issue too. i just decided to keep it and every once in a while i get a piece of computer paper or note cards and clean it with it! YUP! thats what i do. UGhhhhh
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Click to collapse
Oh god im hearing some stories now ive posted this!
I have another story regarding the buying of it which is also a nightmare
Waiting-[WF9] Wait for Customer Confirmation-NTF
i'm hoping NTF doesn't mean no trouble found.....as my bezel was creaky and the screen could be pushed down below the bezel...not to mention the light bleed.
Yep, NTF = No Trouble Found or Nothing To Fix (I've heard it referred to as both).
did you send it to texas?
how long did it take between delivery confirmation, and your rma being trackable?
i ask because i got delivery confirmation from UPS yesterday, and my tracking number still says "You have reqeusted RMA no. for the machines below; however, they have not been received by us." They also spelled "requested" incorrectly.
so if you press on your screen and it slips below the bezel, that's normal....and having light bleed, that's normal...and the copper flecking off that's normal and not covered under warranty...let me guess, they'll charge me to mail it unfixed back to me. yes sent to texas, they've had it since wed...
Where do you check your RMA status?
Nevermind. Found it. Mine is repaired and on it's way! Woohoo (Bet it does not get here until Monday now though as it was sent today)!
deadman3000 said:
Where do you check your RMA status?
Nevermind. Found it. Mine is repaired and on it's way! Woohoo (Bet it does not get here until Monday now though as it was sent today)!
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if you don't mind me asking, what's your general location?
i'm hoping they do 1 or 2-day shipping.
UK it's being sent from Czech Republic. Was sent on Monday. Signed for on Tuesday. Repaired and sent out today (Friday) so a pretty quick turnaround really.
never seen a company so brutal in regards to fixing problems...they must be swamped with returns and are losing money...never had this kind of problem with Dell.
Tell me about it, a bunch of true pricks for sure. The idea was great and I never considered how much execution matters but matter it does. They've already admitted that the cost of the unit barely makes even, they receive the profits from the keyboard dock. Their ****ty QC has probably led to so much returns that they're desperate to stop this cut in their profits that wouldn't be there if they didn't **** out on QC, in other words, focused on execution.
If they had told me it would take this long from the beginning I wouldn't have even bothered. Two weeks they said, it's two weeks now, so what's it really going to be? Five months?
It's not even virgin anymore, they've violated her. I guarantee when I get it back and use it, two days later the thing will die. Just never going to put up with their **** again, there's always a first time for everything. Glad I learned now rather than later.
What's funny is in the order they give, "Waiting" occurs before "Repairing" which is logical. One must have the parts to start a repair. Mine was in repairing then it went to waiting for parts. I guess in Asus crazyland the repair starts before they get the parts. Maybe they opened it up and are using the screen part of the bezel as a coaster while they wait for the parts they should have had or ordered before starting the repair.
Tubular said:
Tell me about it, a bunch of true pricks for sure.
If they had told me it would take this long from the beginning I wouldn't have even bothered. Two weeks they said, it's two weeks now, so what's it really going to be? Five months?
It's not even virgin anymore, they've violated her. I guarantee when I get it back and use it, two days later the thing will die. Just never going to put up with their **** again, there's always a first time for everything. Glad I learned now rather than later.
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tell me about. going on to 2 weeks now on my tf and it shows "waiting for parts" I think by the time I get mine back the TF2 will be out. last asus product for me.
I think by the time I get mine back the TF2 will be out.
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That's also a funny part. I've read that the TF2 may be out as early as October.
Maybe they should try fixing the **** they dump on consumers before creating a new revision already. I think we'd like one without the ****ed up massive lightbleed screens, little hairy dust pieces under the glass, AC adapters that don't charge or blow up when they do and last but most certainly not least, springy bezels that were imported from Sonic the Hedgehog Act 1.
Tubular said:
That's also a funny part. I've read that the TF2 may be out as early as October.
Maybe they should try fixing the **** they dump on consumers before creating a new revision already. I think we'd like one without the ****ed up massive lightbleed screens, little hairy dust pieces under the glass, AC adapters that charge and without the risk of blowing up and catching fire and last but certainly not least, springy bezels that were imported from Sonic the Hedgehog.
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TF2 = fix TF.....
i called asus, told them i saw a note where they're waiting for my confirmation...they had no clue what that meant..said it could mean anything...i have to talk to a guy in europe/asia to find out what a guy in texas wants in regards to my transformer. How about just emailing me that you can't find the problem i listed in a page long letter..even though i pointed it out very clear and precise. Maybe i'll get it back someday, in pieces and COD most probably.
Yup, the last part is likely since CheyenneDonna get hers back with a gouge on the back.
Regretting ever having sent it in. With Asus crazy-land, nothing is as it seems. You would think after having the first one returned the next one from a later batch would have better QC. Not the case. Then you would think sending a defective unit in would come back better than it was before. Not the case.
So next time I'll play by Asus crazy-land rules, instead of giving them my money I'll keep my money.
i should have went with my first inclination, selling it on ebay at a huge loss.
Product Received >[ Waiting-[WB1] Wait for Material/Spare Parts ] > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished
This is my status after two weeks (tablet in Texas)..... I have 5 more steps..........wooot!!!!!!!! ASUS ROCKS...
Mine also says Waiting-[WF4] Wait for Customer Confirmation-CID\OOW
WTF?????
diecast17 said:
Mine also says Waiting-[WF4] Wait for Customer Confirmation-CID\OOW
WTF?????
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Ok I called Asus and now they are accusing me of damaging the tablet. I am so mad right now!
I wish I had read this thread before sending my device in, stupid on my part. The only issue I had was that, if I turned brightness over 50%, the backlight would shut off and not come back on for anything.
Anyways, I subscribed to this thread. Ill let you guys know how the RMA process goes. My device arrived on Monday and I had a confirmation that the device was confirmed and keyed in on Thursday.
And the transformer that I rma'd is my second one after the first bricked by FOTA.
Where do you check the status? I've been working with an Asus rep via these forums.
Sent from my DROIDX using Tapatalk
b1ackplague said:
I wish I had read this thread before sending my device in, stupid on my part. The only issue I had was that, if I turned brightness over 50%, the backlight would shut off and not come back on for anything.
Anyways, I subscribed to this thread. Ill let you guys know how the RMA process goes. My device arrived on Monday and I had a confirmation that the device was confirmed and keyed in on Thursday.
And the transformer that I rma'd is my second one after the first bricked by FOTA.
Where do you check the status? I've been working with an Asus rep via these forums.
Sent from my DROIDX using Tapatalk
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Click to collapse
This is the link
http://am.eservice.asus.com/rmaweb/...user&id=886:6;8;366663GHI7896&lang_code=en-us
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Click to collapse
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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Click to collapse
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Click to expand...
Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.
Just had my Phone picked up to return. All I saw I had to do was print a label and receipt. Attach label to box and get receipt signed. But the UPS guy said about some type of invoice but I did not see anything about printing that off in instructions?
Has any one else sent back this way. Thanks
I just made 2 copies, I attached one, and signed the other one with the driver. Mine got to Poland from the UK in less than 24 hours, but made the mistake to send it on Thursday, so I'll get it back only on Tuesday hopefully as it's just passed inspection. Always send in Monday to get it back the same week.
daviddosa said:
I just made 2 copies, I attached one, and signed the other one with the driver. Mine got to Poland from the UK in less than 24 hours, but made the mistake to send it on Thursday, so I'll get it back only on Tuesday hopefully as it's just passed inspection. Always send in Monday to get it back the same week.
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Click to collapse
Thanks I was going to do that but oneplus chat send bot to worry but then the UPS guy started saying have I attached the invoice etc. So panic set in.
I'm returning a 128GB Black 1 missus decided she didnt like it and wants green. She used it for like 12 hours until my green turned up. So didnt check hers for any problems.
My Green 1 though will be going back to Amazon when they have stock as I have crushing and green tinting plus the dark band from the top of the screen across the camera.
If my next device will have problems, I'll go for Amazon because it's way quicker
Just had hermes come to collect my phone. Weird Amazon said I would get a replacement when in stock so I hadn't even boxed the phone up etc
daviddosa said:
I just made 2 copies, I attached one, and signed the other one with the driver. Mine got to Poland from the UK in less than 24 hours, but made the mistake to send it on Thursday, so I'll get it back only on Tuesday hopefully as it's just passed inspection. Always send in Monday to get it back the same week.
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My device has passed the inspection on Thursday 23th and I don't have any news...Hope they are waiting for a new batch of phones without screen issues
Luca81 said:
My device has passed the inspection on Thursday 23th and I don't have any news...Hope they are waiting for a new batch of phones without screen issues
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Same
Fanatik96 said:
Idem
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What's this?
nathlynn22 said:
What's this?
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It's the tracking about my return
Mine got collected today. I did ask amazon when they will have stock but the advisors wasnt any use.
Guitarfreak26 said:
Mine got collected today. I did ask amazon when they will have stock but the advisors wasnt any use.
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Was that collected for Amazon
Nah Oneplus.
nathlynn22 said:
Just had my Phone picked up to return. All I saw I had to do was print a label and receipt. Attach label to box and get receipt signed. But the UPS guy said about some type of invoice but I did not see anything about printing that off in instructions?
Has any one else sent back this way. Thanks
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Theta the manifest, he signs it you keep it.
Essentially verifying the contents of the package.
---------- Post added at 09:03 PM ---------- Previous post was at 09:02 PM ----------
daviddosa said:
If my next device will have problems, I'll go for Amazon because it's way quicker
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Out of stock do won't be at the moment
amazon collections will go back to amazon uk warehouse
OP orders go back to Poland
Fanatik96 said:
Idem
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If you've got an update on this, please share. Customer service told me 24-48h for an update, we'll see.
daviddosa said:
I just made 2 copies, I attached one, and signed the other one with the driver. Mine got to Poland from the UK in less than 24 hours, but made the mistake to send it on Thursday, so I'll get it back only on Tuesday hopefully as it's just passed inspection. Always send in Monday to get it back the same week.
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Mine has been delivered. Just waiting for more info
nathlynn22 said:
Mine has been delivered. Just waiting for more info
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From experience, they're rapid. Think mine went to the Czech Republic
daviddosa said:
If you've got an update on this, please share. Customer service told me 24-48h for an update, we'll see.
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Just arrived mail from DHL. Replacement will arrive on Thursday.
I just did a warranty replacement, they send you a replacement while your original device is being fixed. Once it's fixed they send it back and you have to return the replacement devices.
Is this what you guys are doing?
Nope. And I don't want to get a replacement temporarily. I don't want the original device to be fixed.
This device was faulty, got returned almost instantly to I want a brand new, good device, not a fixed one.
It had an IP rating, that goes with opening the device. If you have your screen replaced, the IP rating is not valid anymore.