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G1 just died today, no idea whats going on. I looked at my phone about half an hour ago and it was at 68% battery.
I just looked at it, and its dead, tried to pull out the battery, and put it back in. Still wont power on, connected it to the charger and the led didnt even turn on. I started looking for my backup battery, went back to the phone and it was on the T-mo splash screen and just faded out, waited for a bit, nothing. Replaced the battery, still nothing. Left it on the charger for a few minutes still nothing
I havent messed with the SPL or anything. I was rooted with my apps on my sdcard, and on Cyanogen 3.8.1 (no theme)
Any ideas? I dont think I'll be covered under warranty cuz I'm in Canada, and I just bought the phone used off someone in the states before it was released here
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
goldenarmZ said:
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
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Click to collapse
Devices branded by HTC's partners are covered by the partner, not HTC.
jashsu said:
Devices branded by HTC's partners are covered by the partner, not HTC.
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Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
goldenarmZ said:
Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
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Click to collapse
Probably folks who erroneously thought they were returning to HTC for repair, when really it was T-Mo taking care of it. Repairs are pbb just contracted out to a third party tech repair service anyway. Cheaper that way.
CrownMe,
I am sorry to hear this, and I honestly hope that you can get this thing running again. Did you get it wet in any way? If so, I have some suggestions.
Also, I have a partially broken G1. If you end up selling or throwing away this thing, please PM me because I need the parts.
Thanks,
--Ed
nope didnt get it wet or anything (ever). It was sitting beside me the whole time in my belt clip.
What do u guys think is my best bet? calling up htc or t-mo ... I dont think T-mo will care cuz I'm not a customer of theirs.
... is there no other possibilities at all, other than a complete hardware failure?
I've been reading around a lot of other forums and was surprised to find that there have been a lot of phones that did just this--suddenly could not power on, even with a different battery and plugged in. In these cases, T-Mobile sent a replacement phone.
Does it do the power-up vibrate when you turn it on? If so, perhaps removing the SD card before boot? If not, it sounds a lot like the phone-of-death scenarios I was looking at.
Does anyone you know have T-Mobile? Maybe they could get service done for you through their contracts?
nope no vibration, nothing. I pulled my sd card and tried as well, still nothing. The phone seems to be absolutely dead. I called t-mobile, they told me they couldnt do anything for me but transfered me to htc.
Htc told me to send in my phone to them at my own cost. They will asses it, and if it's a manufacturers defect they will fix it (they claim they never replace anything) and send it back to me at my cost (since I'm not in the United States). If its not a manufacturers defect they will charge me $30 assessment fees.
I really cant think of this being anything but a manufacturers defect. The phone has never been exposed to water. Has been dropped a few times in the past, but never anything serious.
... I'm going to give it till tomorrow, maybe I'll find someone thats faced something similar and fixed it. If not I'll just send it in. I just dont want to be phonless for like a month and pay shipping back and forth (I find that a bit ridiculous)
ok just an update... I took my battery out of my phone, my sim card, and my sd card. and left it for about 12 hours.. Plugged the battery back in and the phone came back on!!!!!
I did get a bunch of error msg's though so I'm just going to re-flash my phone to 3.8.1 again
Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi
I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
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if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
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I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.
ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon
Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App
Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App
Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.
My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Maybe people should take responsibility for their actions instead?
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.
Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.
Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.
do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Click to collapse
Will t-mo replace defect unit if you bought it from ebay?
people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.
Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.
Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.
I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.
At least my conclusion is that it is broken. If at any point one of you thinks I did something wrong or there is something I can do to fix the issue, feel free to let me know.
I bought my evo sometime last year, I believe around September. I did not purchase sprint's TEP, I was content with the standard warranty and $35 repair fee if the time came. It only took me about two weeks to decide I wanted to root my phone, which I did successfully with unrevoked3. I removed bloatware with titanium backup, used setcpu, etc. and the phone worked great for a long time. I discovered rom manager soon after and tried some roms, including fresh, caulkins, cm6. I stuck with cm612 for a while and I loved it. I always cleared data before a new rom, and once I got used to the clockworkmod interface I used the cache/dalvik clear tools, as well as return the phone to factory specs feature.
Now, for as long as I remember, the phone rebooted itself unexpectedly, although it was very infrequent at first. Until about the beginning of Jan., it rebooted itself only a handful of times. It has progressed to the point where now I can't use it for more than 5 minutes without it rebooting. It will power cycle loop on the evo 4g POST screen, before android even loads. Sometimes, it will do this and stop power cycling, and simply vibrate 5 times and be unresponsive. The only way to stop this loop or the unresponsive state is the take the battery out and re-insert.
I troubleshooted as much as I could, before deciding that the issue was probably hardware related. Using the how to unroot your phone guide <http://forum.xda-developers.com/showthread.php?t=780141> I unrooted the phone successfully (s-on), and loaded the original stock rom just fine. The phone still exhibited the same behavior with the stock software, so I took it to a store in Chicago a few days ago (I live in so. CA but was on vacation in Il). Anyway, I was foolish as I did not run the OTA updates to 3.7 and the tech lady told me it was happening because the phone wasn't updated. OK, my fault, even though that was a bs response.
I messed with it some more, it's still broken. So today I brought the phone to a sprint store here in CA, fully UNrooted, stock rom, updated all system updates. OTA 3.7xx, newest radios, pri, prl, profile. It is acting worse than it ever has before. I dropped the phone off and came back an hour later and the guy tells me that they reset the device and it should work now, and that I shouldn't root it as it voids my warranty. I said, how do you know it's been rooted? He replied with "our guys are really good."
So I took the phone to lunch right next door, fully stock again, and as I am logging into my google account to access the market it reboots itself again. And loops. I take it back to the sprint store and tell them look, its doing the same thing, you have completely reset it, it's not rooted, this is a problem.
Next they tell me they can't get me a replacement phone (for the $35 repair fee) because it has been rooted. I ask them to show me how they know it has been rooted, and he goes OK. He boots up my phone and one of their evos into recovery, and mine scans for the PC36IMG file and finds it. So ok, my bad again, but I say hold on a second. I took my SD card out and give the phone back. I ask them to prove to me that the phone is rooted, they try the same thing again and of course there is no difference between the phones in how they boot to recovery. Basically I press the issue further, the tech gives me some bull**** about how they can tell, if you root the phone EVER it leaves files on the phone forever. I can feel that they are lying to me, and they only know because I [foolishly] left my SD card in it as I dropped it off.
After spending about 30 minutes talking to their representatives and then about ten with the tech behind their repair center glass, he told me my only option is to talk to HTC to try and get a new phone. Mine has been red-flagged at sprint stores now for having been rooted, even though I NEVER GAVE THEM A ROOTED PHONE TO LOOK AT.
If you can't tell, i'm extremely frustrated, as my very expensive phone, on stock software and unrooted is completely useless.
Any opinions/ideas as to if 1) how I can get a replacement phone, or 2) what I have done wrong or what I can do to potentially remedy the phone?
Colin
Wow that sucks man. I know a lot of Sprint reps and almost all of them are rooted and running custom roms. I would delete the img file off of the sdcard and take it to a different Sprint store. It really depends on who you are dealing with, so try taking it to a different Sprint store if you can. If not, try to find a day where that guy isn't working lol. I'm sorry about your luck, but some people are just ridiculous.
Take to a different sprint store with a clean SD card and hope there aren't notes on the account?
Sent from my PC36100 using Tapatalk
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
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Yeah, but you don't know that to actually be the case or just a scare tactic. I still say go to another store and try.
If they start talking about it being flagged on your account for being rooted, your best bet is to play dumb.
cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
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Click to collapse
I really doubt that, I bet that is more of a scare tactic. Try what the others have said then take it to another store, you'll be fine.
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
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Agreed, I never had a problem with Sprint CS as long as you are calm, nice and reasonable.....
zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
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Click to collapse
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.
cjh6386 said:
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.
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Well I have told the computer when I first call and its asks why I'm calling I say cancel account. That will get you to someone who can actually do something. No TEP is a real downer in this case. Got another store around?
Sent from my HTC EVO 4G!
@zone
yes, there are several other stores around me with repair centers. They aren't uncommon in orange county.
Another thing I forgot to mention, at the very end of the debate with the repair tech, after he told me "there are always files left behind that we can check" after it has been rooted, I asked him to explain these files to me and if he could show me, he told me no and that "he's not allowed to tell customers that."
LOL. I don't like how the sprint representatives think they can screw with their customers like that.
To expand a little more and how different stores are. I called the store and asked what their policy was on rooted phones. They said as long as it wasn't software they didn't care. So after they couldn't fix the phone (bad ear piece) they ordered another one and told me they could only give me the replacement if I brought mine back in the original unrooted state. So that's what I did. Some of these stores just seem to have some real asses working.
Sent from my HTC EVO 4G!
Of course with all that said I can somewhat understand where the stores are coming from. With all these SBC kernels and overclocking they probably think you damaged the processor. I'm not taking their side I'm just saying there are all kinds of people. The problem with rooting is you could absolutely damage the phone. Again I'm not saying this is the case just looking at it from another prospective that may help you negotiate a replacement phone.
Sent from my HTC EVO 4G!
Not sure if this will work but try rerooting then flash caulkins "format all" then reload a rom then flash new kernel and new radios, without 1.90 pri and nv see if that helps the reboot issue. i'd recommend Azreals stock turbo 3.70 rom. Had a friend with the axact same problem, this fixed it. I also reformatted his sd card while i was at it.
these techs know when a phone has been rooted. and yes they will flag your account for a rooted phone. my advice is to pay the fee they are asking.
Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
2. There is no way to tell if a phone was rooted. They are assuming that because you left the PC36IMG on your SD card. If the technician paid attention and seen you had it set in the off position, but that doesn't prove anything either.
3. Sounds like you got a guy that gets off being a jerk. Not the customer service type of person that Sprint needs working for them. Common sense says if you have the stock firmware back on the phone and it still is acting up, that the phone is defective. Not to endorse fraud, but if you nuked your phone or ran over it with your car and brought the pieces in, you would have been better off then being honest.
4. Your phone should still be under manufacturers warranty since the phone came out June 4th, so no way that have owned an EVO for a year yet.
5. I have found E-mailing to [email protected] seems to get results. Corporate wants to make things right, and they have the power to get things done.
Wish you the best of luck!
@zone
I can see where they are coming from as well. For morality's sake though, I can truthfully say I have never experimented with voltage modifying kernels or SBC kernels, etc. Only a few popular roms.
@ifly
If tomorrow I am still unsuccessful I will try more software options, although I am 95% positive it is a hardware issue. This is coming from a network engineer who is very familiar with hardware systems.
@fixxer
I was perfectly happy to pay them the $35 repair fee in order to get my replacement. I never said that I wouldn't. In fact at one point a sprint representative offered to do that, I said good, that is exactly what I came in for. She came back and said nevermind, I can't because it is rooted.
@weidnerj
Thanks for the link, and it sounds like we are on exactly the same page. Thanks for the contact, I will see what I can do with Dan.
I plan on trying another sprint store tomorrow to see if the phone is actually flagged.
Even if it is flagged I would tell them the phone wasn't rooted and hell I don't even know what that means. I have no idea were the other store even got that idea. Little white lie.
Sent from my HTC EVO 4G!
weidnerj said:
Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
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Click to collapse
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.
fixxxer2008 said:
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.
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We are adults we know rooting technically void the warranty. It's generally posted at the top of every ROM thread.
Sent from my HTC EVO 4G!
I think my MyTouch 4G may be another casualty to the bad emmc chip but wanted to ask you guys just to be sure. This morning I woke up and noticed the alarm didn't go off on my phone, so when I picked it up everything seemed normal. However, when I tried to read a text message it forced closed, then it forced closed the launcher and if I tried to open any other app it forced closed. I tried to hold the power button down to do a reboot, but that didn't work (the pop up screen never came up). So I took the battery out and put it back in, the phone hasn't booted since. I've tried holding volume down and power button, but still nothing. Do you think the phone is bricked? If so, do you think it's the emmc chip issue?
Note: It won't boot when it's hooked up to the charger either, the guy at T-Mobile said there is an issue with the phone. The phone was rooted using GFree method because no other method would work. This phone has the bad EMMC, T-Mobile is sending me a replacement phone.
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone? If anyone has any experience with this or can lead me to somewhere where I can fix this problem, I would greatly appreciate it.
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
dunnny said:
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone?
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
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Click to collapse
Call customer service and LT them overnight you a phone then etyrn the one you have. They will never find out it was rooted.....its dead! Just let them know it wouldn't boot up all of a sudden. The emmc chips are going out alot. I was lucky enough to get a good one and sold my phone 3 weeks ago.
Yeah the phones on backorder..i wonder why lol. This Mytouch that just broke on me was a replacement from Asurion, it was most likely a refurb or something. But thanks, appreciate the help!
dunnny said:
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone? If anyone has any experience with this or can lead me to somewhere where I can fix this problem, I would greatly appreciate it.
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
Click to expand...
Click to collapse
I received my replacement and it has the bad emmc too. I don't think tmobile will know the phone was rooted from what ive heard from others.
Sent from my HTC Glacier using XDA App
The SAME thing happened to me! I also used the gfree method. I just want to know do you have to unroot your phone before you can send it back for a replacement because can't they tell you bricked it trying to root by your S=OFF?
holiday29 said:
The SAME thing happened to me! I also used the gfree method. I just want to know do you have to unroot your phone before you can send it back for a replacement because can't they tell you bricked it trying to root by your S=OFF?
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If the phone wont boot up, I don't think they will be able to tell you rooted it. When I spoke with a Tmobile customer service rep he said the extended warranty (which I purchased for an extra $4/mo) covers the phone as long as it's not water damaged or physically damaged, which I felt meant if the phone is bricked, it's covered under warranty. That was one of the reasons I rooted knowing I had the bad emmc chip.
Sent from my HTC Glacier using XDA App
mwilliams05 said:
If the phone wont boot up, I don't think they will be able to tell you rooted it. When I spoke with a Tmobile customer service rep he said the extended warranty (which I purchased for an extra $4/mo) covers the phone as long as it's not water damaged or physically damaged, which I felt meant if the phone is bricked, it's covered under warranty. That was one of the reasons I rooted knowing I had the bad emmc chip.
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They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
TeeJay3800 said:
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
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How do they know if clockwork mod recovery is on the phone if it wont turn on? The phone I just sent back wouldn't power on at all. Is there another way for them to find out it's been rooted if the phone won't turn on (I.e. nothing is displayed on the screen) ?
Sent from my HTC Glacier using XDA App
TeeJay3800 said:
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
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i can back this story up
my phone just took a **** on me a couple days ago with cache errors due to eMMC being the bad one...i worked for 3 hours to unroot the damn thing cause adb or my phone was being a complete asshole...after i unrooted the phone i went to the local tmo store and talked to the dudes up there and they pretty much said...tmo doesnt care if they get rooted phones cause they all get sent back to HTC or Samsung to get refurbed...he said water damage or physical damage is a different story
mwilliams05 said:
How do they know if clockwork mod recovery is on the phone if it wont turn on? The phone I just sent back wouldn't power on at all. Is there another way for them to find out it's been rooted if the phone won't turn on (I.e. nothing is displayed on the screen) ?
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You didn't say it doesn't turn on. You said "it doesn't boot." Usually when people complain about a phone not booting, it still physically turns on, but ends up going to recovery or the bootloader, or hangs at the myTouch screen. If it won't turn on at all, they can't tell if it's rooted, but my guess is they can get it to turn on even if you can't. However, as the posts above explain, it doesn't really matter because they don't care whether it's rooted or not.
Rooting = voiding warranty is a myth?
So is it safe to assume when you root your phone, it doesn't actually void your warranty because the phone doesn't have physical or water damage, right?