Database Users

Google Voicemail problem

I use Google Voice for my voicemail. I have a colleague who does the same, with her Blackberry. We both are on Sprint.
Our calls aren't going to voicemail. I went into Google Voice on my desktop and see that my last voicemail was 12-23. I had my phone with me over the holidays and was on vacation for a week, so not getting a voicemail didn't really stand out.
When I try today, I get this message "We could not complete your call. Please try again."
Any ideas on where I can look before I give them a call? I am running Ultimate Droid and was sure if they would ask questions about my phone being rooted or instruct me to go to certain menus that may or may not be different.
I could get her to call later tonight if it is a Sprint thing but wanted to see if one of you smart folks might have a quick answer.
Thanks.

I also run UD2.5 and I have no problems using Google Voice as my voicemail provider. So you can probably rule out Sprint as being the problem.
You do need to make sure that Google Voice is set as your voicemail provider. Go into settings > Call Settings > Voicemail Service.
It should say Google Voice there. If it says My Carrier. That may be your problem.
If that says Google Voice, then you know you are least half way there. On your computer, log in to your google voice account, and click on settings in the top right corner. It should show your cell phone number as a forwarding number. Then to the right, it should say "deactivate Google Voicemail on this phone?"
If it says "Active Google voicemail on this phone?", then you haven't activated it yet. Click the hyperlink and it should give you a short code to dial on your phone to set up Gvoice as your VM provider.
If it says "deactivate" and you still aren't getting it to leave VM's. Then try clicking "deactivate", then activate again. It should walk you through the set up again.
Last but not least, you can check to see if it is initialized as your voicemail by calling your own cell phone number from your own phone. Gvoice should recognize this and take you into your Gvoice mailbox.
I hope at least one of those steps works. If not, you can try to PM me with your results, I don't know how much more I could help, but I don't mind if you do.

I really appreciate the help but no luck. Everything is showing like it is working but calls are still not going to google voice.
My GVoice Inbox is still showing all of my old messages (been using gvoice for about a year with no problems). Call Settings menu is showing google voice as the carrier.
The Voice app is working fine. I did go in and force stop it and cleared data to see if it would help. Doing that kicked me back through the setup process that I had already went through a few times.
I'm really hoping for an "Ah-ah" moment that makes me feel like an idiot...
Sent from my SPH-P100 using Tapatalk

J_Bone said:
I really appreciate the help but no luck. Everything is showing like it is working but calls are still not going to google voice.
My GVoice Inbox is still showing all of my old messages (been using gvoice for about a year with no problems). Call Settings menu is showing google voice as the carrier.
The Voice app is working fine. I did go in and force stop it and cleared data to see if it would help. Doing that kicked me back through the setup process that I had already went through a few times.
I'm really hoping for an "Ah-ah" moment that makes me feel like an idiot...
Sent from my SPH-P100 using Tapatalk
Click to expand...
Click to collapse
Did you actually try dialing the *28 followed by your google number just to reactivate conditional call forwarding?
Evo Sent

I will try that. It did give me a link to call during the activation that began with *28 but the rest of the number was not my google number.
Sent from my SPH-P100 using Tapatalk

Still no luck. Had my hopes up on that one.
I still get Sprint voicemail when I call myself and I get 'Call can not be completed as dialed' when I call from my wife's phone.
Sent from my SPH-P100 using Tapatalk

That's weird, so you did try it WITH your google number? I'm not sure why it would give you a different number. You also logged into google voice with the proper gmail address? If you go to settings in google voice does it show the proper phone numbers? Under "this phones number" is your cell number and under google number you see your actual google number? This is a really weird situation.
You can call Sprint and have them completely disable voicemail on your account but I don't think that will actually help.
Evo Sent

I did. I am not having much luck with Google this week. Can't purchase Root Explorer because Google checkout says my zip code is bad (apparently a known issue that only effects some merchants with some customers).
Anyway. When you call your google number from a different phone what SHOULD it do? From my wife's phone, it goes straight to my Inbox. That sound right? I have only used gvoice for voicemail and not a number I use for any calls, in or out.
Sent from my SPH-P100 using Tapatalk

It will only go right to the inbox if you have it set up that way. Of course calling your google number should go to Your inbox not your wifes, unless her account is the one it is associated with. Basically when somebody calls your google number it will ring whatever phones you have it set to forward to. If you have forwarding off then it will go straight to voicemail. If indeed calling your google number goes to your wifes inbox then her gmail address is the one associated with that account. Thus you will have to go into google voice app and log out with your gmail and log in with hers. If you need more help I can be found on yahoo chat under ifly4vamerica, might be easier to help you through this issue.

Its got to be something stupid.... Probably you didnt set something up right. I have 2 google voice numbers one for business.. and one for my voicemail...
I have Never had a problem unless I didn't
1. *28 google voice number ( have to do this after flashing anything or restoring anything)
2. Did not refresh the gv app on my phone. ( after flashing or restoring)
3. Make sure you gmail accts are synced... that way you will get a transcript of the vmail and a link to audio
Its gotta be a miss step somewhere.
I have no probs as long as i do all these things. I flash crap on my phone all the time.
2cents
tim

I have tried to start over a few times and each time I click Activate in the Settings menu it gives me a two step process: 1) Type this number from your cell phone *28{followed by a number that is NOT my Google number}. 2) Press Send.
This doesn't work. So I hit *38 to try and clear it back out (just in case).
I also get directed to that same *28 number when I go through the Call Settings>Voicemail>Voicemail Settings menu on my phone. It refers to it as a carrier configuration. I have GV selected as the carrier in the menu above.
I have also tried to use my Google number after the *28, which is apparently what you are supposed to do and yet again it doesn't work.
When you guys click activate on the GV Menu page does it suggest *28 with your g-number or something different?
What is really bugging me about this crap is that I have been using GV on multiple phones for more than a year (on the EVO since Aug) with no hiccups and it "breaks" out of the blue when I made no other changes to my phone or service.
I did try Sprint last night and the rep there said he fixed it but when I got off the phone and tested it, same result and I decided to go to bed as I value my TV and I was about to throw my phone through it. Gonna try and see if a different rep know more.
Thanks again for all the suggestions.

Update
Still a little confused here but now have it working. Still interested in the 'Why' side of things in case it were to happen again. Was on with a Sprint rep, for over an hour, who seemed to know his stuff and was a GV user himself.
My tries last night were from home where I use an Airrave (older model) for coverage. My tries this morning while talking to him were from my office where the signal is bad. On a couple of occasions I got connected to Verizon. There wasn't a roaming icon on my phone. Maybe Ultimate Droid doesn't show the icon? Not sure there.
He felt like the issue was connecting with Sprint and said that while the Airrave SHOULD work it could still be part of the problem. We finally stopped and he recommended I go to a Service Center, where we would be guaranteed to have good coverage and try again.
After we hung up, I downloaded the Stock 3.70 Rom and wiped everything (data x 3, cache and davlik) and flashed the new stock Rom. I wasn't expecting much as it smelled like a system thing with forwarding calls from Sprint to Google.
In Menu>Settings>Call>Voicemail Service I noticed I no longer had the option to choose Google Voice. I downloaded the GV app. I then went outside, stood on one leg with my socks off and my shirt unbuttoned to make sure I had a good signal, and followed the app's suggested setup, which included the *28 with the number that is NOT my GV number. Now it works.
Should I be worried about restoring my nand backup I did before the wipe? I'm thinking no but I also didn't think the reflash of the Stock would work. I am guessing the unawared roaming was prbly the biggest culprit.
Sorry for the length. Just trying to get all in here in case someone else has a similar issue.

Google Voice Minor Issues?

From the first moment I started the phone and booted up Voice, I've had some small issues. I'm posting here to see if anyone else has had similar issues.
When I was setting up Voice I received a message that the "forwarding number change [was] unsuccessful". I haven't noticed any particular issues resulting from this, but still, it was disconcerting. You can check to see of you have the same issue by going to Settings > Call Settings > Voicemail Settings (if you are using voice) > and then click on your phone number.
The second issue is that the ringtone is stuck as the defualt beeping noise that the phone makes on shutdown... This is when people call me on my voice number. Ringtones for contacts calling my AT&T number are working fine.
I'd love to hear if anyone else is experiencing this, and especially if you found a fix!
Thanks.
Sent from my Atrix using Tapatalk

I gotta lag. I miss calls n txts. Worked fine on backflip but its suspect now
Sent from my MB860 using XDA Premium App

showtdog17 said:
I gotta lag. I miss calls n txts. Worked fine on backflip but its suspect now
Sent from my MB860 using XDA Premium App
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Click to collapse
Yeah, I forgot about that--I got a voicemail notification 2 hours after the phone call yesterday. An outgoing SMS froze too.
Sent from my Atrix using Tapatalk

did you go to google.com/voice from a PC and change your settings there? When I first got my Atrix, the Google Voice was set up for my Nexus One and didn't work (even after configuring) on my Atrix. So I had to tell it I had a different phone, it gave me a number with hash symbols (#) to punch in the dialer and hit "call". this then forwarded my number to google voice for use with voicemails. I now have no issues with Google Voice... well, I have one issue. The proximity sensor doesn't turn off the screen when I put the phone up to my ear to listen to a voicemail like it did on my Nexus One.

I ran into the same issue when setting up about the number unsuccessful, but I went into phone options in settings and manually changed the carrier. I havent had any other issues, all notifications are instant and I have a custom ringtone.

Is google voice good what's the point of it
Sent from my MB860 using XDA App

Seymour2884 said:
Is google voice good what's the point of it
Sent from my MB860 using XDA App
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Click to collapse
It's amazing! It's the best way to get Visual Voicemail on an Android device and it's free. To be honest if it wasn't for this app, I would have stayed with my iphone as giving up visual voicemail was a no go for me and the other apps on the market for it were not to my liking.
Once you set it, it will alert you when a voicemail comes in and also transcribe it for you. Aside from that you can even have it send an e-mail to you when voicemail comes in, you can also use voice to make calls, send texts, and much more. Best of all, it's free!
@OP: Mine did the same thing, but I haven't had any issues. If you are getting delays in the notifications, load up google voice and go to settings. From settings make sure "synchronize inbox" and "background data" are enabled.

So I got it but it keeps saying forward voice mail unsucsesful any ideas
Sent from my MB860 using XDA App

co.ag.2005 said:
did you go to google.com/voice from a PC and change your settings there? When I first got my Atrix, the Google Voice was set up for my Nexus One and didn't work (even after configuring) on my Atrix. So I had to tell it I had a different phone, it gave me a number with hash symbols (#) to punch in the dialer and hit "call". this then forwarded my number to google voice for use with voicemails. I now have no issues with Google Voice... well, I have one issue. The proximity sensor doesn't turn off the screen when I put the phone up to my ear to listen to a voicemail like it did on my Nexus One.
Click to expand...
Click to collapse
Thanks--this is the answer. I too came from a Nexus One and I didn't change any of the settings at first. I had to delete my old forwarding number (which requires another forwarding number to be on the profile), and then make a new forwarding number profile (for my Atrix). This fixed my different ringtone issue as well. Took a few tries and wasn't as smooth as I would have liked, but I got it working--I wasn't doing well without my GV!!

Im routing my calls through voice but every once in a while a lady says "this call is now being recorded". I didn't hit anything. It seems random. Any ideas?

[Q] Missing Voice Mails?!?!?

Not sure if this issue has come up anywhere, I did do a search but didn't find this particular issue in the details.
As you can see from my sig line I've flashed several different ROMs. I am not sure when the problem started, but I am just now getting to the point where it has become irritating.
If I call my phone from anywhere and allow it to go to voice mail, I can hear the prompt and leave a message. However, I never get the Visual Voice Mail indicator, and perhaps more importantly, if I call my voice mail, it reports there are no messages in my mailbox. This happens whether I call it from my phone, or any other phones. This happens if I leave a message, hang up and call right back.
What's even more strange is that when my GF calls me she gets a specialized message "Hi Tina, Brian can't come do the phone right now...". When my buddy calls me he gets a standard cell phone greeting message, the default Sprint one. And if I go into my voice mail my default greeting is a recorded message saying "Leave a message", but again, when you call it you don't hear that. Weird huh?
Has anyone experienced this, or does anyone have a solution? Not sure what's going on, or where to start.
Thanks.

Sprint VVM app has issues with AOSP ROMs.
Follow this thread for a fix that works on a lot of ROMs
http://forum.xda-developers.com/showthread.php?t=1547780

Not sure this is ROM or app related yet. Since there are some definite quirks when different people call me. That's what is really odd. Messages left in vmail by caller aren't even there when I call vmail manually.
I do seem to have a working vvm app. It even updated to a newer version. I can listen to sample messages, go thru settings.

Have you ever used Google voice, and then not disabled it properly?
sent from 2yr old Evo on ICS

scottspa74 said:
Have you ever used Google voice, and then not disabled it properly?
sent from 2yr old Evo on ICS
Click to expand...
Click to collapse
Hm....I am not sure, maybe I'll try to install and uninstall....
Odd, I cannot get Google Voice to install. It is a free program yet I get an error: Error processing purchase. [DF-BPA-09] . I am able to download and install other apps, I tested with Twitter app.

Ok here's a clue:
I turned off my phone, then called it using my office phone and left a message. I then called it again and pressed * during the greeting which prompted me for my PIN. Upon entering my PIN the system reported that I have 28 new messages. LOL.
If I check my voice mail from my mobile phone however, it says I have no messages.

PROBLEM SOLVED!
Apparantly an installation of YouMail on one of my ROM installs started forwarding messages with that service. I reinstalled that application and it found all of my messages. I then used the following codes to deauthorize YouMailL *38 Call and *720 Call. I don't know which one worked, but these deauthorize YouMail and return you back to Sprint Voice mail. I tested by calling my phone and sending to voice mail and it did in fact send the message to Sprint VVM.
Hope that helps anyone that stumbles across this message.

[Q] "Conditional call forwarding active" popup

Hey guys, just came to the S4 from the One and still figuring some things out. Whenever I make a call [using the morst horrendous dialer ever seen on android], a small popup happens that says "conditional call forwarding active"... anyone know what that's about?

wow if you are flasher, don't tell torxx you switched--lol jk, we go back a long way and sent him beer money
that says your call will be forwarded if you are on phone call
if you go to call forward settings and select always forward, i think it will go to unconditional
there use to be a code on some phones to disable message--something like--##???--i don't remember and don't know what if anything works on s4--maybe google
the dialer will grow on you--i think--
welcome to the S4 MetalHead

If I set it to always forward, will it ALWAYS forward? Ie. will I not receive any calls then? It seems weird to me that you get a popup for what seems to be normal operation on any other phone. If I turn off all the options, will no one ever get my voicemail?
I used to be a flashaholic, nowadays I just find one ROM and stick to it. CleanROM was my goto on the One X and the One. I have the Active so there's nothing available for it yet, not even root I think. I know scrosler is over here now, hopefully he'll branch out and make us Active users a ROM.
I don't know if that dialer will ever work for me. Between the white and the big, colorful childish buttons when the call ends, and kiddie faces when there's no contact picture, it really takes away from the overall badass-ness of the device. I'm sure once we get ROMs, somebody will do something about those atrocities haha. I still love the phone, and in no way will I let those things piss me off to the point of annoyance. I barely talk on the phone anyway so it's not like I'm gonna be staring at it all the time.

yeah the message will be there unless I can remember where i saw the dialer code to disable it
right, we don't want to just disable call forwarding--it is annoying though because i get a sound with it too. assume they go together, but not looking at screen when i call
no custom roms yet. enjoying just the phone rooted with twrp
am sure one or two of the roms will get rid of stock dialer, just haven't looked close at them yet

If you are using google voice for voicemail you will see this conditional call forwarding is enable to make this work.
The conditions are: no answer, line busy, and call rejected. In these cases your phone forwards to google voice.

I don't use Google Voice. It is not set up.
Sent From My 32gb Samsung Galaxy S4 Running Tapatalk 4 Beta

It could be how normal VM works. It forwards to vm for the same reasons. Easy to check under phone forwarding settings.

I never had it on TMO, may be an ATT thing. I think only way to stop it is disable call forwarding or make it unconditional which still may show a message. Most people don't want to disable call forwarding. I am sure there is a code to disable, haven't had time to research it. But, I am kinda use to it now and no big deal.

I just wish there was a way to get rid of it without affecting normal voice mail operation. My One never had it, my One X didn't have it, nor any Android phone I've ever had. It's weird.
Sent from my SAMSUNG-SGH-I537 using xda premium

Found this link, check post 15 by jdk2
http://www.blackberryforums.com/gen...-bold/160099-call-forwarding-conditional.html
This is 2008 Blackberry but att so don't know what it would do if anything now
I would think if it screws things up ATT could reset your voicemail
I guess you could also write down the number to replug back in if it screws up
I will just ignore or maybe call att voice services when I get a chance

rugmankc said:
Found this link, check post 15 by jdk2
http://www.blackberryforums.com/gen...-bold/160099-call-forwarding-conditional.html
This is 2008 Blackberry but att so don't know what it would do if anything now
I would think if it screws things up ATT could reset your voicemail
I guess you could also write down the number to replug back in if it screws up
I will just ignore or maybe call att voice services when I get a chance
Click to expand...
Click to collapse
I know on my corporate phone - AT&T screwed this up - work added some features, one was Visual Voicemail and this disabled conditional call forwarding. Maybe you can add Visual Voicemail - the AT&T variety, and then get rid of the alert. They may charge for it though.

Perhaps one of the roms can give the option on nixing that.. It is annoying
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

[Q] Google Voice voicemail issues on LG G2

Google Voice not working from G2 call logs. Anyone else notice this? It shows I have a voice-mail in the phone's call logs but it won't play. Hitting the log does nothing. Can go into GV and hear the message so that seems to be working but it doesn't work like my Gnexus did. Anyone have thoughts or a fix for this?

It's not working right for me either. I kept hoping I would find a setting somewhere but I haven't yet.

Yep. I'm seeing problems too. Sometimes phone rings on an incoming GV number call but most of the time not. This is potentially a deal breaker. I only use GV. Any solutions greatly appreciated!
Sent from my VS980 4G using Tapatalk 2

Try an older version. I wish i could comment on if this works, but i can't get my phone to access google voicemail settings. I recently resubmitted my resume online and i've had 5 calls come in this past weekend on my phone. None have not rung.

Darkestred said:
Try an older version. I wish i could comment on if this works, but i can't get my phone to access google voicemail settings. I recently resubmitted my resume online and i've had 5 calls come in this past weekend on my phone. None have not rung.
Click to expand...
Click to collapse
You can manually set it up through your Google voice acct. Online. It will give u the code to set forwarding and everything ...

canecbr600 said:
You can manually set it up through your Google voice acct. Online. It will give u the code to set forwarding and everything ...
Click to expand...
Click to collapse
Ok. Did that. I tried it a few times today. Rang no problem. I do not get any indication in the recent history of a voice mail but i can swipe notification bar and click on the vm and it opens in voice. Will mess around some more.

My phone rings and it shows in the recent calls notification list. It just won't play the message from that list. I have to open the voice app to listen to the message. I just wish it was more like my Galaxy Nexus but this is probably due to LGs Android tweaks.

I never even look for VM in call log, just quicker, and easier for me to click the notification ....
Sent from my LG-D800 using XDA Premium HD app

I reverted to an older version of 0.4.2.54 frin 0.4.2.82 and still am having issues with ringing on an incoming call to my GV number It will ring about 5 our of 7 or so times, but when it doesn't ring, there is no notification of a missed call, not even from GV. I have to go to the Missed call folder on GV to discover the missed call. If someone does leave a message, I do get my notification of the voice message.
This reminds me of the problems I had on my old Droid X with GV and the stock VZ Motorola ROM on that phone. My last phone a Gnex running stock AOSP never had an issue with GV. I suspect that this has something to do with LG's phone/dialer app interacting with GV....
I am also running lightflow for notification, but that shouldn't have any impact on just having the damn phone ring on an incoming call.

Update.
I allowed the OTA and changed Lightflow to not run in the foreground and since haven't had further problems with GV ringing phone on incoming calls?
Not sure what fixed it.
Sent from my VS980 4G using Tapatalk 2

I have a similar problem, i can't make calls to certain numbers with gv. Nothing seems to fix it. It's definitely the g2, i switched my sim back to my nexus and gv works fine.

I was having the same issue. I deactivated it and activated it, and that seemed to solve the issue. On at&t you dial ##004# and hit send to deactivate it. To reactivate you dial **004*1(your gv number)# without the parenthesis and hit send.