Database Users

voicemail notification

The voice mail notification is there but I have no voice mails. I have looked everywhere and cant find how to get rid of it. Can anyone help?

Guess I am alone on this I have deleted Google Voice, called my old voice mail number and made sure that there was nothing there, factory reset and wiped it. I have no clue how to clear this notification. This along with the left side of my touch screen being unresponsive might just have to take it back.

It's down to the carrier to clear it, not you.

Leave yourself a vm, then delete it... Bingo!
Sent from my SCH-I800 using XDA App

snoboard26 said:
The voice mail notification is there but I have no voice mails. I have looked everywhere and cant find how to get rid of it. Can anyone help?
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I had the same problem. Soon as I got my phone, the voicemail icon appeared.
If you're using Google Voice, this is how I fixed it:
Change voicemail from Google Voice to My Carrier.
Settings > Call Settings > Voicemail Service
Stop Voicemail Forwarding:
Go to google.com/voice > Settings > Deactivate Google voicemail on this phone
(If you're with T-Mobile, it's: ##004#)
Then call your number and listen to your non-existing voicemail. Once you hung up, the notification should be gone.
You can change the setting back to normal (voicemail carrier and voicemail Forwarding).
To re-activate voicemail forwarding (for T-Mobile):
*004*1----------#
Replace dashes with your 10-digit Google Voice number.
Hope that helps.

rhca50 said:
Leave yourself a vm, then delete it... Bingo!
Sent from my SCH-I800 using XDA App
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Click to collapse
This is what I did when I got mine. I had the same problem.
Sent from my Nexus S using Tapatalk

I had this issues when I got my Nexus S, I had AT&T, Google Voice, then ported my number to T-Mobile. I had a Voicemail from 805 number (T-Mobile), took a while to properly port over. I tried all kinds of things, then after my AT&T SIM finally disabled, I turned off GV, called my own, left a voicemail, checked the voicemail and it fixed itself. Now back to GV for voicemails.

Thank you for all the suggestions I didnt get to read this till after I got home from work. I ended up taking my phone back and got a replacement. As soon as I popped my sim in the voicemail notification popped up. Same problem as before so I drove home. I called T-Mobile and switched to the new sim card that came with the phone. Called my voice mail hung up the notification is gone. So somehow my sim card was causing the error.

Google Voice Minor Issues?

From the first moment I started the phone and booted up Voice, I've had some small issues. I'm posting here to see if anyone else has had similar issues.
When I was setting up Voice I received a message that the "forwarding number change [was] unsuccessful". I haven't noticed any particular issues resulting from this, but still, it was disconcerting. You can check to see of you have the same issue by going to Settings > Call Settings > Voicemail Settings (if you are using voice) > and then click on your phone number.
The second issue is that the ringtone is stuck as the defualt beeping noise that the phone makes on shutdown... This is when people call me on my voice number. Ringtones for contacts calling my AT&T number are working fine.
I'd love to hear if anyone else is experiencing this, and especially if you found a fix!
Thanks.
Sent from my Atrix using Tapatalk

I gotta lag. I miss calls n txts. Worked fine on backflip but its suspect now
Sent from my MB860 using XDA Premium App

showtdog17 said:
I gotta lag. I miss calls n txts. Worked fine on backflip but its suspect now
Sent from my MB860 using XDA Premium App
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Click to collapse
Yeah, I forgot about that--I got a voicemail notification 2 hours after the phone call yesterday. An outgoing SMS froze too.
Sent from my Atrix using Tapatalk

did you go to google.com/voice from a PC and change your settings there? When I first got my Atrix, the Google Voice was set up for my Nexus One and didn't work (even after configuring) on my Atrix. So I had to tell it I had a different phone, it gave me a number with hash symbols (#) to punch in the dialer and hit "call". this then forwarded my number to google voice for use with voicemails. I now have no issues with Google Voice... well, I have one issue. The proximity sensor doesn't turn off the screen when I put the phone up to my ear to listen to a voicemail like it did on my Nexus One.

I ran into the same issue when setting up about the number unsuccessful, but I went into phone options in settings and manually changed the carrier. I havent had any other issues, all notifications are instant and I have a custom ringtone.

Is google voice good what's the point of it
Sent from my MB860 using XDA App

Seymour2884 said:
Is google voice good what's the point of it
Sent from my MB860 using XDA App
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Click to collapse
It's amazing! It's the best way to get Visual Voicemail on an Android device and it's free. To be honest if it wasn't for this app, I would have stayed with my iphone as giving up visual voicemail was a no go for me and the other apps on the market for it were not to my liking.
Once you set it, it will alert you when a voicemail comes in and also transcribe it for you. Aside from that you can even have it send an e-mail to you when voicemail comes in, you can also use voice to make calls, send texts, and much more. Best of all, it's free!
@OP: Mine did the same thing, but I haven't had any issues. If you are getting delays in the notifications, load up google voice and go to settings. From settings make sure "synchronize inbox" and "background data" are enabled.

So I got it but it keeps saying forward voice mail unsucsesful any ideas
Sent from my MB860 using XDA App

co.ag.2005 said:
did you go to google.com/voice from a PC and change your settings there? When I first got my Atrix, the Google Voice was set up for my Nexus One and didn't work (even after configuring) on my Atrix. So I had to tell it I had a different phone, it gave me a number with hash symbols (#) to punch in the dialer and hit "call". this then forwarded my number to google voice for use with voicemails. I now have no issues with Google Voice... well, I have one issue. The proximity sensor doesn't turn off the screen when I put the phone up to my ear to listen to a voicemail like it did on my Nexus One.
Click to expand...
Click to collapse
Thanks--this is the answer. I too came from a Nexus One and I didn't change any of the settings at first. I had to delete my old forwarding number (which requires another forwarding number to be on the profile), and then make a new forwarding number profile (for my Atrix). This fixed my different ringtone issue as well. Took a few tries and wasn't as smooth as I would have liked, but I got it working--I wasn't doing well without my GV!!

Im routing my calls through voice but every once in a while a lady says "this call is now being recorded". I didn't hit anything. It seems random. Any ideas?

[Q] Missing Voice Mails?!?!?

Not sure if this issue has come up anywhere, I did do a search but didn't find this particular issue in the details.
As you can see from my sig line I've flashed several different ROMs. I am not sure when the problem started, but I am just now getting to the point where it has become irritating.
If I call my phone from anywhere and allow it to go to voice mail, I can hear the prompt and leave a message. However, I never get the Visual Voice Mail indicator, and perhaps more importantly, if I call my voice mail, it reports there are no messages in my mailbox. This happens whether I call it from my phone, or any other phones. This happens if I leave a message, hang up and call right back.
What's even more strange is that when my GF calls me she gets a specialized message "Hi Tina, Brian can't come do the phone right now...". When my buddy calls me he gets a standard cell phone greeting message, the default Sprint one. And if I go into my voice mail my default greeting is a recorded message saying "Leave a message", but again, when you call it you don't hear that. Weird huh?
Has anyone experienced this, or does anyone have a solution? Not sure what's going on, or where to start.
Thanks.

Sprint VVM app has issues with AOSP ROMs.
Follow this thread for a fix that works on a lot of ROMs
http://forum.xda-developers.com/showthread.php?t=1547780

Not sure this is ROM or app related yet. Since there are some definite quirks when different people call me. That's what is really odd. Messages left in vmail by caller aren't even there when I call vmail manually.
I do seem to have a working vvm app. It even updated to a newer version. I can listen to sample messages, go thru settings.

Have you ever used Google voice, and then not disabled it properly?
sent from 2yr old Evo on ICS

scottspa74 said:
Have you ever used Google voice, and then not disabled it properly?
sent from 2yr old Evo on ICS
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Hm....I am not sure, maybe I'll try to install and uninstall....
Odd, I cannot get Google Voice to install. It is a free program yet I get an error: Error processing purchase. [DF-BPA-09] . I am able to download and install other apps, I tested with Twitter app.

Ok here's a clue:
I turned off my phone, then called it using my office phone and left a message. I then called it again and pressed * during the greeting which prompted me for my PIN. Upon entering my PIN the system reported that I have 28 new messages. LOL.
If I check my voice mail from my mobile phone however, it says I have no messages.

PROBLEM SOLVED!
Apparantly an installation of YouMail on one of my ROM installs started forwarding messages with that service. I reinstalled that application and it found all of my messages. I then used the following codes to deauthorize YouMailL *38 Call and *720 Call. I don't know which one worked, but these deauthorize YouMail and return you back to Sprint Voice mail. I tested by calling my phone and sending to voice mail and it did in fact send the message to Sprint VVM.
Hope that helps anyone that stumbles across this message.

If you're using Google Voice..

You will have noticed that there are a couple of glaring issues. Voicemail notifications don't make it out of the app to anywhere in the phone (like the notifications bar). In the call log, outgoing calls get recorded as the Google bridge number instead of the number you dialed.
Please call Samsung. Inevitably the first layer of support won't be able to do anything so ask for 'Advanced technical support'. They obviously won't be able to offer a solution either, so ask them to submit a feedback ticket. If they receive enough of these, they will look into it with Google.

Happened to me the first couple days I had my phone. Did a reset and it cleared up the notification issue with Google Voice for me though. I've heard of others who got theirs on launch day have the same issue i'm guessing something to do with the activation servers being slammed.

What did you reset?

vinuneuro said:
What did you reset?
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Click to collapse
Just did a factory reset in settings.

I had a problem installing Google Voice at first too. An error pops up when it gets to the part where you configure your phone's voicemail setting. I just backed out of the app and restarted my phone. It's working fine now after the restart.

I got the voicemail notifications working by going back to 0.4.2.34.
Do outgoing calls show up incorrectly for both of you in the call log?
Google Voice is very very well integrated in stock ICS from what I've seen and confirmed to be working in CM9 already. As a new Android user without having used stock ICS I think I prefer some things in TW better so I wanted to get this working. Hopefully stock ICS and CM9 will be as good as users here rave about since that'll solve all the GV issues completely.

vinuneuro said:
I got the voicemail notifications working by going back to 0.4.2.34.
Do outgoing calls show up incorrectly for both of you in the call log?
Google Voice is very very well integrated in stock ICS from what I've seen and confirmed to be working in CM9 already. As a new Android user without having used stock ICS I think I prefer some things in TW better so I wanted to get this working. Hopefully stock ICS and CM9 will be as good as users here rave about since that'll solve all the GV issues completely.
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Click to collapse
I have no issues with my Sprint phone that integrates well

vinuneuro said:
\ In the call log, outgoing calls get recorded as the Google bridge number instead of the number you dialed.
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Click to collapse
It's always been like that, you must be new!

I only use google voice for voicemail, and I had no problems with it.

Copyright5 said:
It's always been like that, you must be new!
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Click to collapse
it's not like that on my HTC One XL; the contact/number i called shows up in the call log and i can redial from the call log. with my SGS 3, the bridge number appears in the call log and is unassociated with the contact/number dialed. for me, that's not good because i use my GV number as a biz contact number. and what's the deal with the email client... whoops! sorry, that's for another thread!

Wait, I'm lost.
I thought Verizon disables Voice. I can't make it work for voicemail. Same with my last 3 Verizon phones .

Google voice working well here too
Sent from my SGH-T999 using xda premium

I also have the bridge number in call log issue and this did NOT happen on the Galaxy S II.
An hoping that it's a Google voice bug rather than a bug in the T-Mobile version of ICS.
Sent from my SGH-T999 using Tapatalk 2

Can someone post the working apk?
Sent from my htc_jewel using xda app-developers app

I've been having the annoying issue of it not registering properly during voicemail setup. Always worked just fine on my GSII.
Sent from my SAMSUNG-SGH-I747 using xda premium

Works fine on my Sprint version. Only problem I'm having is voicemail won't integrate with the call log like it did on CM9.

Edge 7 and Google Voice

I am coming from a LG G3 to the Galaxy S7 Edge. I had Google Voice working just fine on my G3. I could text/call from my Google Voice number and also my voicemails were automatically sent to Google Voice instead of Verizon.
I installed Google Voice on the Edge and it gave me the normal your carrier doesn't support automatic configuration. On my G3, I just clicked through the configure screens and selected Google Voice and everything worked fine. If I do that on my Edge it doesn't work. When I call my number, it says voicemail hasn't been set up for the phone number instead of forwarding to google voice.
I did the manual process of forwarding calls to Google Voice, *71{phonenumbertotransferto}, *90{phonenumbertotransferto} and *92{phonenumbertotransferto} and it works but it rings 15 times first. This isn't ideal.
Also when I try to use Google Voice to call a number, it looks like it is working but it is calling from my verizon number instead of my Google Voice number.
Anyone have ideas on how to get this to work correctly?
**Update**
I was able to get the time until Google Voicemail picks up shortened by turning on Do Not Disturb in Google Voice settings. This is a work around for me since I don't have people calling me on my Google Voice number. If I did, this wouldn't be an option. Still not able to make calls with Google Voice from my phone though.

May I ask first, why are you still using the defunct Google Voice app? Why haven't you simply switched over to Hangouts?
I ask because Hangouts has everything you have asked for in this post. I use Hangouts and actually 2 Google numbers attached to my phone thru 2 separate Google accounts. This phone has the call forward feature built into the phone settings so you don't even need to dial *71,etc. Just go into phone settings and tell it which number you want to forward your calls to when they are unanswered.
To stop it from ringing 15 times before your call transfers finally to your Google voice mail, you have to stop the call from "bouncing" around I call it. In your google voice settings (easiest to see on your computer)... You probably have both "Forward calls to Google Chat" AND "Work" (or Home or whatever you call your phone you forward your calls to).
You need to uncheck forward calls to Google chat. That will stop the crazy number of rings before it transfers to voicemail. The only other way I know is how you suggested and use Do Not Disturb.
Lastly, again if you use Hangouts, it actually has a dialer app that goes along with it that you can use to dial out just as normal whenever you want to use your google number to dial out. I use it often. It works great.
I hope this wasn't too jumbled. Best of luck!
EDIT: Actually I think the ring problem is fixed with changing the call screening feature in your voice settings (again easiest seen by visiting Google voice settings via your computer). I'm pretty sure I turned on call screening to correct that issue. Been so long since I've messed with the setting LOL. But if you research call screening it actually changes how the system works somewhat, including answering calls, etc. I'm pretty sure that's how I did it. Again sorry for the long winded post.
Sent from my SM-G935V using Tapatalk

Can you explain what you mean by "defunct Google Voice app"?
I use GV to access my mobile voicemail messages, have done so for years...are you saying I should uninstall it and I can use Hangouts to view/listen to my voicemails?
When I go into GV I can see a list of current/previous voicemail messages. In Hangouts I don't see the list of voicemails that I see in the GV app...can you explain a little more how Hangouts can replace GV, and where/how I can get to my voicemails from Hangouts?
Thanks!

Yeah I mean Hangouts has completely replaced Google Voice.
In fact, I haven't used GV since Hangouts came out. I still see the same voicemails I always have. Only now you can see everything that comes into Hangouts all in one place. You still can set up notifications in hangouts when someone leaves you a voicemail, just like in the old GV app. And you can see the transcribed message right there in Hangouts. You can either read it, or hit the play button and hear out loud. I prefer mostly to play them out loud, because a lot of the time Google's auto transcription service is pretty bad, especially with foreign accents.
In Hangouts, you have 3 screens to swipe thru to the left or right. The furthest left is the contacts/settings/etc. The middle is the screen where you would see any voicemail/ text messages. And the furthest right screen is the Hangouts Dialer (you do need to download the dialer app separate in the play store).
Try this. Delete your GV app. Go to the play store and download Hangouts and Hangouts Dialer. Then setup Hangouts. Hangouts dialers will automatically setup when you setup Hangouts. Add your Google account when you set up, and you should be all set. Then of course change your settings how you like. See if it works for you. I personally don't know anyone who uses GV app anymore. Even Google on the play store says its no longer supported.
But yes, when Hangouts came out, it was a COMPLETE replacement for Google Voice app. It's really awesome if you take advantage of all its features.
Sent from my SM-G935V using Tapatalk
---------- Post added at 03:44 PM ---------- Previous post was at 03:30 PM ----------
I should also say this. Hangouts will ask you if you want to make it your default SMS texting app and have all your texts go thru Hangouts. I personally don't do that, but you can. I don't do it only because I don't like the look of hangouts enough to use it all the time for texting. That's just a personal thing. I like to use the stock messaging app that I can keep themed like the rest of the phone from the Samsung theme store. But you can indeed use hangouts as your entire texting/messaging/voicemail platform and it will perform beautifully.
IF you only want to use a separate texting app, just make sure you keep that in mind.
Sent from my SM-G935V using Tapatalk

I do Google voice for my number and use hangouts which I personally don't much like. Is there a messaging app that can accept my GV number other than the stock GV and hangouts apps? I looked a few phones ago and nothing existed at the time to handle GV/hangouts messages.

Don't hold me to this because I haven't used them personally, but I believe you can use something like Groove IP. And I think there's an app on the play store called "Phone for Google Voice". But again I've never used them so I can't say for sure. Hangouts has always filled the void that I needed it to. It's not at all perfect, but Google hardly ever makes a perfect app lol.
Sent from my SM-G935V using Tapatalk

You still need the Google Voice app to place calls over cellular and use your Google Voice number. Without the Google Voice app, the phone dialer either uses your carrier number, or you need to use Hangouts. Hangouts for calls has a very poor echo that everyone I talk to complains about, it heats the phone up extremely fast and kills battery, and if you are in a weak coverage area calls get dropped.
I'm using the Google Voice app fine on my S7 Edge to make and receive calls. Of course I use Hangouts for texting and receiving voicemails though.

I've done that for years. Was just hoping for an alternative messaging app. I've had the same GV number since the first galaxy S lol.

geoff5093 said:
You still need the Google Voice app to place calls over cellular and use your Google Voice number. Without the Google Voice app, the phone dialer either uses your carrier number, or you need to use Hangouts. Hangouts for calls has a very poor echo that everyone I talk to complains about, it heats the phone up extremely fast and kills battery, and if you are in a weak coverage area calls get dropped.
I'm using the Google Voice app fine on my S7 Edge to make and receive calls. Of course I use Hangouts for texting and receiving voicemails though.
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Click to collapse
I don't call out much on my GV number, so i use hangouts when I do.
That being said, you indeed can get other apps... Or at least used to be able to, that would let you dial out with your GV number. Phone+ comes to mind, Groove IP like I mentioned before, and others. Some are just app setups that will allow you to pick contacts that auto dial out on your GV number. I think it's Phone+ that does something like that. I just saw a thread over in the regular S7 forums where people were having some of the same issues. Apparently when HD calling was enabled a while ago, it maybe helped to make it harder for all who used Google Voice. I see it looks like it started back on the S6 or S5. This is my first new phone since my Note 3 so go figure lol....
Sent from my SM-G935V using Tapatalk

GV still exists and still works, and does a few things that Hangouts doesn't seem to do.
As far as the OP goes, I am working through the same issues with voicemail.
*edit, based on what I'm seeing, the only way to reduce the rings on Verizon's end is to call customer support and request it. I'll try it when I have time and update. Also, call forwarding can be configured from the Verizon website as well https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Verizon customer service was able to shorten the ring time (I asked for 15 seconds from 30). Everything is working fine for me, including calling out from the GV number using the stock Samsung dialer, so I'm not sure what your issue is there. In GV, did you set the "make calls as" setting to use the GV number? Alternatively using the Hangouts dialer from the Hangouts app should work also.

turbosrrgood said:
GV still exists and still works, and does a few things that Hangouts doesn't seem to do.
As far as the OP goes, I am working through the same issues with voicemail.
*edit, based on what I'm seeing, the only way to reduce the rings on Verizon's end is to call customer support and request it. I'll try it when I have time and update. Also, call forwarding can be configured from the Verizon website as well https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Verizon customer service was able to shorten the ring time (I asked for 15 seconds from 30). Everything is working fine for me, including calling out from the GV number using the stock Samsung dialer, so I'm not sure what your issue is there. In GV, did you set the "make calls as" setting to use the GV number? Alternatively using the Hangouts dialer from the Hangouts app should work also.
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Click to collapse
I was completely unaware that calling and asking for shortening of the unanswered ring time still worked. Thanks for that info, good to know. I thought that option was long gone.
Sent from my SM-G935V using Tapatalk

WiFi Calling Was my Culprit
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.

KBP83 said:
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.
Click to expand...
Click to collapse
I don't think anyone told him the GV app sucked. Originally I was asking him why he was still using the GV app, just to get an idea of his issues and how to better help the situation. In particular, I just said it was defunct, aka antiquated....and it is. It still has its uses as a legacy app, or as a stand alone app in circumstances, but for the most part, it's still around for legacy support. Up until recently, Google even listed it this way on the play store.
The GV app still does one thing Hangouts won't do. Hangouts will only make wifi or voip calls. The GV app WILL call out from your GV number, but it will use cellular service and use your phone minutes. That's about the only reason I see to actually have the GV app still. Hangouts has every one of my contacts integrated just like any other app I have on my phone that does the same thing. Admittedly, Hangouts contacts view is really ugly lol.
As far as the PC side, I have Hangouts installed on my windows 10 laptop, and it rings beautifully every time I get a call or text, I can check voicemails, etc. All my contacts are integrated for both Gmail accounts that i can keep running simultaneously. It works quite well. I also have Google Voice chrome extensions. Everything works fine together.
The rest is just preference and style choice. I've never had issues with Hangouts. And I never really had issues with the Voice app before that. I've also not had the unfortunate bad luck of dealing with the setup problems everyone seems to be having. I have NOT however, set up wifi calling yet on my S7Edge, so my guess it that's why I'm not experiencing all the issues people are having with setup.
Sent from my SM-G935V using Tapatalk

KBP83 said:
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.
Click to expand...
Click to collapse
I'm on Sprint, but had the exact same experience. Been dealing with it for a few weeks. And this was the only solution.
As far as using Hangouts instead of the GV app- I can't get what you guys are describing to work. I have Hangouts installed, I installed the dialer, but nothing I do shows my voicemails. I only see the text messages and a call log. I'd be interested in another option to the GV app, which I think is adequate, but not great.

mwshows said:
May I ask first, why are you still using the defunct Google Voice app? Why haven't you simply switched over to Hangouts?
I ask because Hangouts has everything you have asked for in this post. I use Hangouts and actually 2 Google numbers attached to my phone thru 2 separate Google accounts. This phone has the call forward feature built into the phone settings so you don't even need to dial *71,etc. Just go into phone settings and tell it which number you want to forward your calls to when they are unanswered.
To stop it from ringing 15 times before your call transfers finally to your Google voice mail, you have to stop the call from "bouncing" around I call it. In your google voice settings (easiest to see on your computer)... You probably have both "Forward calls to Google Chat" AND "Work" (or Home or whatever you call your phone you forward your calls to).
You need to uncheck forward calls to Google chat. That will stop the crazy number of rings before it transfers to voicemail. The only other way I know is how you suggested and use Do Not Disturb.
Lastly, again if you use Hangouts, it actually has a dialer app that goes along with it that you can use to dial out just as normal whenever you want to use your google number to dial out. I use it often. It works great.
I hope this wasn't too jumbled. Best of luck!
EDIT: Actually I think the ring problem is fixed with changing the call screening feature in your voice settings (again easiest seen by visiting Google voice settings via your computer). I'm pretty sure I turned on call screening to correct that issue. Been so long since I've messed with the setting LOL. But if you research call screening it actually changes how the system works somewhat, including answering calls, etc. I'm pretty sure that's how I did it. Again sorry for the long winded post.
Sent from my SM-G935V using Tapatalk
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I was using the GV app and I tried this setup but my calls and VM's don't show up in Hangouts. I can't seem to get them to show up.
I figured it out. You have to select this option in Hangouts.

As a follow up:
Working with a few Sprint techs got me this info. GV won't work if WiFi calling is set up or enabled. It doesn't matter if you turn it off. It has to be completely deactivated.
I've been using GV for many years, and never had a problem on other phones, even using WiFi Calling. This is obviously a s/w issue. Hopefully it can be remedied in a future update.

I just upgraded from an S4 to S7. I too have been using GV since it came out. Hangouts option to be used as a default messaging app is giving me reason to try it, as it's been horrid for quite some time. To make calls from your GV number, install the GV app and use it's settings for which number. To get GV vm in Hangouts, again use GV option to have them available for Hangouts (there is a setting in GV).
My question for the group, how do you get Verizons VM to Hangouts? The old way through GV appears to not work. Having my Verizon number forwarded to GV results in my phone not ringing for either number, but it does ring on desktop.

brohan said:
I just upgraded from an S4 to S7. I too have been using GV since it came out. Hangouts option to be used as a default messaging app is giving me reason to try it, as it's been horrid for quite some time. To make calls from your GV number, install the GV app and use it's settings for which number. To get GV vm in Hangouts, again use GV option to have them available for Hangouts (there is a setting in GV).
My question for the group, how do you get Verizons VM to Hangouts? The old way through GV appears to not work. Having my Verizon number forwarded to GV results in my phone not ringing for either number, but it does ring on desktop.
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Dial *71 followed by your google voice number and follow the prompts to set up call forwarding.