Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
Click to collapse
If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Click to expand...
Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

Share your most unforgettable story between you and your beloved HTC HD2...

Guys let's give ourselves a break! Everyday we try to make our phones work better and faster. Searching for ROMS, RADIOs, Themes, ICONs, APPs and everything that is available out there and trying them out one by one. "Even soldiers at war know when to sleep.." This time let's share some interesting, funny, scary or any story that you can share. Let's talk about our stories with our HTC HD2s!
Let's try to have some fun while reading different stories between you and your beloved HTC HD2. Let's share not only good things that happened but also the bad stuffs, and maybe someone out there can learn something from your story.
So what are you waiting for? Start sharing your stories here!

I'm currently staying here in Riyadh because of work. Every once in awhile, me and my friends went out. We went to Khobar that day, it was weekend here so we have no work. About 4-5 hours travel by car just to get there, so we have a few stop overs just to go to the cr, buy some drinks and get some gas. On the mid-way of you trip, we have this stop over on a gasoline station, i went to the other car to check for our other friends there. Then we continued our trip. After more or less 20 mins, i started to noticed that i can't find my phone anywhere. I didn't let my friends know it at first because i thought i just put somewhere in my bag. But after 10 mins of looking, my heart starts to beat fast. At that time i only have my phone for 2 months i think, so i was so nervous but i didn't let my friends see it through me. Then i asked one of them to please call my number so that we would know if the phone was on the car or not. Then he said that it was ringing but we are not hearing anything inside the car. Then he said that a saudi guy answered the phone, at this point i don't know what to do and i was so scared. Then i told him that if he's just only joking it was not funny. Then he handed over to me his phone and when i said "hello.." someone replied from the other side. I was so scared that the guy who found my phone will not return it to me anymore. Then he told us that he found my phone on a gasoline station. Then he said that we will meet on the next bridge. After reaching the next bridge at a speed of 180km/hr, we called the guy again. He said that he was waiting there for 10 mins and he left already. He said that we will meet on the next bridge again. At this point im completely losing hope of seeing my phone again.
When we reached the said bridge, we called the my phone again and the guy said that he was waiting there for quite sometime and that he was on his way to Dammam. We told him to wait for us at the road going to Dammam, then he told us that he was going to a wedding and he was on a hurry. Then he said that in the evening that day he will be in Khobar for the wedding and he will return my phone there.
I didnt enjoy the rest of our trip because im still worried about my phone. Then as soon as it get's dark, we called the guy again. And he said that he was in Khobar that time and we will meet. I'm still nervous at that point, but my friends told me that the guy will return my phone.. blah blah blah.. Then the guy told us to hurry up because he will be leaving soon. So we asked him to give us 3 more mins and we will be there.
Then when we arrived at the said place, we saw the guy on a Lexus Black 2008 edition i think. The guy handed the phone to us with out any questions.
I was so thankful that my phone was returned. And imagine, i dropped the phone in a gasoline station but then when it was returned to me there are no scratches or anything, thanks to my Piel Frama leather case!
Since that day, i never let even a split second that i can't see my phone. I promised myself to take care of it very well. I treated my phone as if i was taking care of a cute puppy.
As of today im still waiting for my Otterbox Defender Case to be shipped. And im willing to give my very best for my phone!
That's all...
Thanks,
Pongskie

Great story, glad to hear you got it back. I'd be panicking loads if I thought I'd lost my hd2 and someone had taken it.
I was annoyed when someone stole my Sony Ericsson P800 back in the day.

yeoldgreat1 said:
Great story, glad to hear you got it back. I'd be panicking loads if I thought I'd lost my hd2 and someone had taken it.
I was annoyed when someone stole my Sony Ericsson P800 back in the day.
Click to expand...
Click to collapse
Yeah! I think my chest was going to burst that time. That's why i'm so thankful to have it back again! Thanks for reading my story! And sorry for you Sony Ericsson P800. Hope you can post any unforgettable story about you HD2!

Mine is a bit lame, but over the past 2 weeks myself and my wife have been in hospital with our 3 week premature little girl in nursery care, during that time the HD2 was my saving grace, being able to stay on keep in touch with friends on facebook and general web browsing, take regular photos of our girl to update my wife while she was recovering from the surgery (c-section) and bub was in nursery, post online and send to family, uploading video to youtube etc. Everything is in this phone, there is not one limitation and thats what I love about it.

rainey06au said:
Mine is a bit lame, but over the past 2 weeks myself and my wife have been in hospital with our 3 week premature little girl in nursery care, during that time the HD2 was my saving grace, being able to stay on keep in touch with friends on facebook and general web browsing, take regular photos of our girl to update my wife while she was recovering from the surgery (c-section) and bub was in nursery, post online and send to family, uploading video to youtube etc. Everything is in this phone, there is not one limitation and thats what I love about it.
Click to expand...
Click to collapse
Wow! Very nice part done by the HD2 there. That's what i want to read. How HTC HD2 touches our lives. Hope you little girl will be fine and be a bright child! Congrats for that man! Cheers!
So come on guys! Post more stories.

mine is...
Since I got my HD2, my wife was on me about getting new phone and cost. all the way up until we were out and about and needed directions and needed to look up the store we were looking for. My HD2 came in like a champ. Yeah, I know I could have edone this with most phones, but for me, I like the flexability of this phone. and the size!!! I'm 6' 8'' and this phone fits me. Finally a phone that does not fill like I'm the giant in the room. BTW, I'm the normal one!!! the rest of you are muchkins!

FishWrapper said:
Since I got my HD2, my wife was on me about getting new phone and cost. all the way up until we were out and about and needed directions and needed to look up the store we were looking for. My HD2 came in like a champ. Yeah, I know I could have edone this with most phones, but for me, I like the flexability of this phone. and the size!!! I'm 6' 8'' and this phone fits me. Finally a phone that does not fill like I'm the giant in the room. BTW, I'm the normal one!!! the rest of you are muchkins!
Click to expand...
Click to collapse
Cool! HD2 always comes like a champ, well actually it is! ahah! Cheers mate for your cool story!

FishWrapper said:
Since I got my HD2, my wife was on me about getting new phone and cost. all the way up until we were out and about and needed directions and needed to look up the store we were looking for. My HD2 came in like a champ. Yeah, I know I could have edone this with most phones, but for me, I like the flexability of this phone. and the size!!! I'm 6' 8'' and this phone fits me. Finally a phone that does not fill like I'm the giant in the room. BTW, I'm the normal one!!! the rest of you are muchkins!
Click to expand...
Click to collapse
HAHAHA Amen to that..... everytime I see a video of someone holding an hd2 it looks huge against their hand, when I hold it looks perfectly proportioned..... even if I do say so myself......

some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........

donwhann said:
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
ahahah! that's a though one man! think about it a million times before you choose.. LOL

donwhann said:
...my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
And was your answer, "Well, I'll really miss you..."

It's not much of a story, but I got lost in the woods yesterday, but luckily my hd2 has a great GPS

BearsLikeHats said:
It's not much of a story, but I got lost in the woods yesterday, but luckily my hd2 has a great GPS
Click to expand...
Click to collapse
See? If you don't have your HD2 probably you got eaten by wild bears! LOL

bump...

No understanding.
When I put the kids to bed obviously I have my HD2 just in case I need to check something.... My eldest daughter has now put a sign up outside her room "no telefon" she's only 6 still learning to spell.
Obviously my wife loved that and was thinking of getting one for the bedroom.
On a sad note my HD2 has been away getting fixed for 3 weeks (been using the old touch diamond which is still good) how they all laughed when I told them it had broke. Getting it back tomorrow hopefully.
p.s.
That's not my real name, if anybody saw this thread apart from HD2 owners we're F****ed. They wouldn't understand.

On a recent camping trip to the English Lake district,the torch came in really useful
for picking my way through the guy lines to find the toilet late at night.
Also was able to take photos and upload them straight to Facebook
so family could be kept up to date,was good to be able to use the router function
as well to run my laptop from a field awesome....

Marct77 said:
On a recent camping trip to the English Lake district,the torch came in really useful
for picking my way through the guy lines to find the toilet late at night.
Also was able to take photos and upload them straight to Facebook
so family could be kept up to date,was good to be able to use the router function
as well to run my laptop from a field awesome....
Click to expand...
Click to collapse
very nice! hd2 really comes handy in those kinds of situation.. almost anything you need in one device.. ^^

uhh, glad i am not the only one that has faced the same dilemma
donwhann said:
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse

donwhann said:
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
I know this feeling and this problem!
I think HTC and XDA must place a warning
warning:
Using a HTC device and be active on xda can created some damage between you and your partner!
LOL

Dead HD2 screen

Screen shows everything but touchscreen doesnt function. Occasionally does, then dies again. Have reflashed ROMs, radios etc. Always the same.
Anyone know what this means?

I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......

conantroutman said:
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
Click to expand...
Click to collapse
yes, I reckon I fried it by reflashing it too much.
I had to get an IPHONE (aaahhhhh) until the HDC Desire HD comes out. Dont like the look of WM7 (for the HD3) and think its a wrong move to buy another HD2 which is a year old (even though it has been the best device I have ever owned, especially now as I was dual booting it). I am feeling lost without my HD2.

i seriously doubt you overflashed it........
sounds like a lcd/digitiser fault...
sorry man

Well, so long my TMO-US HD2 ... dead screen as of tonight...
I just used the dam thing 2 hrs ago and everything was fine. Then it started getting stuck couple of times and finally dead as of 8PM Central time... URGH ... anyhow it is still under warranty and it is being replaced.
What I really like was T-Mobile service handling: it took me only few minutes (9 to be exact) to have everything setup. Told them I did Hard-Reset already - they verified liquid damage sticker (white color square sticker in the inner space of where battery is on the top of it - underneath camera and flash lens) and got it all taken care of by Tmobile Rep Stacy...
Very nice to see T-Mobile has stepped it up.
I am thinking about getting this one sold and buying another android phone - like desire HD or something... haven't researched prices and what not

It hardware problem I repaired mine by constantly pressing button and sliding hand on screen its a button prob or something under it
Sent from my HTC HD2 using XDA App

Goodbye Omnia 7

Hey hey XDA. Ive been lurking for a good year or two and have never really had a need to post, but I felt it might be useful to share my experiences with the Omnia7. I got it almost after launch in the UK and was...slightly unimpressed. My love for the handset grew, however the technical issues also started to swell. Firstly I experienced the unresponsive home button issue and had the handset replaced twice due to screen issues. Secondly, the frame started to crack recently and trust me, I dont do anything with my handset to cause it to crack...nor do I bash it around causing the paint to flake off!a
Anyway, the final straw was yesterdays 'black screen of death'. I was using it as normal and put it in my pocket after class. I am walking home and go to check to the time only to find that it wouldnt respond. This is followed by a random reboot followed by a series of white lines flashing across the top of the screen...followed again by a load of pink and green dots appearing and disappearing. The phone reboots again and then works...only to repeat again. Add to this an OS which has yet to be given any sort of new lease of life beyond a bit of copy and paste...well...im saddened.
Orange were kind enough to send another one today but having reviewed my options, im afraid to say im jumping ship back to Android. I was under the impression that the Omnia 7 was a well built handset with a solid OS...but that doesnt seem to be the case. That or im incredibly unlucky. :/ Phone is heading straight to Amazon Marketplace in its shiny new packaging!
Anyway, thanks for providing lurker over here with some amazing advice. Just my two cents! Adios.

Sorry to hear that it didn't work out for you.
How much are you selling it for?

ohirome1 said:
I was under the impression that the Omnia 7 was a well built handset with a solid OS...but that doesnt seem to be the case. That or im incredibly unlucky. :/
Click to expand...
Click to collapse
Believe me, you ARE incredibly unlucky. Most people agree this is the best WP7 out there and it's running very smoothly.

Peew971 said:
Believe me, you ARE incredibly unlucky. Most people agree this is the best WP7 out there and it's running very smoothly.
Click to expand...
Click to collapse
Yeah it sucks that ive had zero luck with it. On a brighter note, im finally investing in an HD2 purely so I can get back to tinkering...so I might end up back with WP7, albeit in a modded form!

Ive listed it for £300 GBP. Its a bit less than what most people are selling them for however I want to sell quickly in order to get another phone. Im currently using a ghetto as all hell nokia and it pains me to use it :/

ohirome1 said:
Firstly I experienced the unresponsive home button issue..
Click to expand...
Click to collapse
Sorry, but see here: http://forum.xda-developers.com/showthread.php?t=929460
The unresponsive issue is something people are confused about and think it's a handset problem. It's not, it's not responsive for a reason and that's when the sensor is covered! See the thread.
As for the other issues, I agree, that's crap luck by the sounds of it.
And dude, I agree with the poor effort from Microsoft regarding updates and copy and paste. I mean it's like they have ignored the competition and the things people really need on their devices. Copy and paste shouldn't be an update, it should of been there in the first place!
But with time, I believe WP7 will stand strong.

Phone Dived!

So my phone started acting bananas within a week or two ago. Bluetooth no worky. I'm rooted and all tht good stuff. Fixed my cracked digitizer at one point. Had the phone since last march. I love the phone. Well...like I said, it went berserk on me recently. Can barely text without writing like a million monkey landed on the qwerty. Bluetooth no worky. So I took out my back up iPhone. And took atrix to AT&T. Good news. Today was my last day of my warranty. Bad news. Im using iPhone till new phone shows up. Scary news. My phone is rooted. Will they charge me when they get it and see it was rooted????

Nah, you're good.
Sent from my MB860 using xda premium

Judging by the symptoms, your digitizer got screwed again.
Obviously this has nothing to do with rooting, so this shouldn't affect your warranty in any way.
Unlocked bootloader on the other hand might tip them off. But still unlikely.

I doubt they will care about software modifications when your issue is with the hardware.
Sent from my MB860 using XDA App

I'm so unsure though. Been looking fr hw to revert it back to unlocked or put the stock stuff back in it. No one has a legit true answer tht "yea, they don't care because it happened to me and I still got my new phone"
It's always speculation. I feel like I'm the only one with an atrix to ever b in this situation.

Either way thnx fr the replies.

My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.

JdgM3NT4L said:
My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.
Click to expand...
Click to collapse
Of course warranty won't work for your son. His phone went in the POOL! First thing they check is for water damage. Not the same issue as the OP!
OP..........pity you didn't take phone for repair while still under warranty. I doubt you would have had a problem getting it fixed/replaced.

i got it to att on the last day of my warranty, i received a new locked atrix. now i got to send my unlocked one in, but i want to lock it again, im afraid if they see its unlocked ill be charged.