Database Users

Demand a HTC Charger Recall!

http://forum.xda-developers.com/showthread.php?t=717204&highlight=charger&page=1
This is in continuation to this thread.
I believe that we should demand a recall from HTC of their junky chargers. As of a couple days ago, my charger stopped working. In order to get it to charge my phone, I need to unplug and plug in my phone 20-40 times and get the physics of the connection PERFECT... if my phone moves 1mm, it will stop charging, so I need to have the phone somewhere that it will not move...
This is not the case with my Car Charger, so I know it is simply the phone charger itself that comes with HTC... they supplied us with $0.10 charger cables to save money, and we should demand a higher quality cable be supplied to us after buying their "Flagship Device"
Anyone else experiencing this problem?

Yes. My charging/USB cable has gotten loose. The Radio Shack one I bought with the phone works great. I doubt a cable recall will occur, however.

Yes mine does the same thing and I HATE it. I thought I was the only one
Sent from my PC36100 using XDA App

Compared with the older style cables this one is a lot better
Sent from my EVO using XDA App

I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App

Demand a recall? No. Should you ask for a replacement? Yes.
Sent from my PC36100 using XDA App

*Facepalm*
Sent from my PC36100 using XDA App

Surprised nobody suggested a class action yet...

Apple did something similar, so this might work.
I had an iphone, and got a notice that I needed to get a new wall plug due to defects in the ones that were released with the iPhone. So my new wall plug had a bright green dot on it to indicate it was new.
HTC could do something similar, couldn't they?

Wait, are you complaining about the charger plug or the USB cable? Replacement cables are, like, a nickel on EBay. Or you can get an adapter and use your old micro USB cables.
If it's the charger itself, you may get some sympathy from OEMs, but I wouldn't even waste the stamp (or email) for a cable. Just my opinion, of course.

both me and my buddies cables have done the same thing their super weak

I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule

It's weird. I also have charging issues, here they are:
1. Occasionally, after charging for a period of time on the home charger, the EVO will light up and stop charging. I check the battery info and temperature is in the 20s, so i know that it's not a temperature issue. Then, after about 30 seconds or a minute, it will light up again and continue charging. I never touch the charging cable or connection and it does it on its own.
2. Using the car charger, the EVO seemingly decides that it doesn't like the connection. When i plug in the charger, the EVO will begin to charge, then after two or three seconds, go back to discharge mode. It takes me pulling the plug and reinserting (into the cig lighter port, not the EVO) anywhere from 3-100 times to get it to accept the charge demand.

Muledeer said:
I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule
Click to expand...
Click to collapse
Exactly what I have. My wife and I can share one plug, she with her Hero and me with my Evo.

I don't even use the OEM one, I use my Treo Pro chargers and have not ran into an issue. The OEM just sits on my desk...I have had my EVO since launch date.
Treo pro OEM chargers are fairly cheap now.
Just my 2 cents.
Have a wonderful weekend everyone!
I am using Froyo update from HTC also.
Sent from my EVO

My Eris charger did the same thing after two months.. so now I'm using my ps3 controller charger usb cord, and its working teriffic lol.
Sent from my Eris using XDA App

Then pins that hold the cable get pushed in when this happens you dont get a good connection. I have seen a few come in to my shop. usually give them a cable I have laying around. Leads me to wonder what others are doing differently. I havent had any issues with either of my chargers and I will test and play games with it plugged up so I know I put a little stress on it.

tomp517 said:
I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah that would have been nice, nice all my car stuff was mini usb

The physics of my connection are perfectly fine.

It's not the charger it's the port. There was a bad batch and it was fixed. Mine had the same issue and I couldn't charge my phone.

[Q] Charger/USB Cable issues

I've already apologized for coming off an iphone, but these little things are mounting and I feel the need to share. The input of this cable is a constant struggle. I find myself trying 3 and 4 times to actually get it in the bottom of the phone, and then.....nothing happens. At least the iphone jack had a press in on the side to get it in and out. So no charge, or it shows it charging and 5 mins. later nothing again. So that's coming from the outlet, but if I plug it in my pc it goes crazy with the sounds and asks what i want to do. So, you think ok some loose pins on either end? NO! I've checked and both ends look secure and neither simulate the problem when shaken or tugged or moved around. I have read all about soldering, but I am not able to do that yet, and with no ability to buy new wires in the US I am living on a dying charge. Are these wires so tempermental for everyone?

Ive had no issues charging but I know how you feel about getting the charger in in the first place, takes a couple of goes thats for sure!
Sent from my Dell Streak using XDA App

Yes it could be a bit easier to get it home but no problems once it is connected

getting it in can be fiddly. hold it steady, line it up then shove it in!

yosemite_sam said:
getting it in can be fiddly. hold it steady, line it up then shove it in!
Click to expand...
Click to collapse
LOL Are you talking about the cable or something else

Steady!
Sent from my Dell Streak using Tapatalk

Put some hair around it!!

It's official!!!
After the whole day of wiggling and changing connection from usb to wall and even car usb the phone said battery error. Either your charger of battery is malfunctioning. Please check immediately. So the battery registered full, but then said 89% and then only 81%. I'm hoping to get a new charger and battery when the dell USA comes online.

I have 2 cables. 1 works correctly but the other charges when it feels like it. I have a support request in with Dell have yet to hear anything. The sooner cheaper 3rd party cables become available the better as I would keep more spares then.

that sucks. I've been considering the streak, well really wanted it and now that they've finally announced it, not sure i want it anymore cuz of its proprietary port. Why couldn't they have just used micro or mini USB like everybody else?
Everyone's house i go to has a micro/mini usb cable laying around so i never have to take a charger with me anywhere. And since my past 3 phones all used micro or mini usb, i have a bunch of those cables and chargers all over my house. Now with this crap i'm gonna have to buy several cables, 1 for the office, living room, car, etc. that is if i do get the device.

Phone won't charge :(

I'm on my phone now so I can't find the thread on this if there is one. I thought i was the only one with the issue, but I found an article on engadget.
I have a best buy protection but no best buy has any, anymore.
I'm going to make this quick, which was the best solution for getting a replacement? My 30 day ran out, and no best buys have any atm. I'm going to call like once a week and hope some get some in, and hope they don't lie about it.
Sent from my PC36100 using XDA App

Go to the store...

iNerd18 said:
I'm on my phone now so I can't find the thread on this if there is one. I thought i was the only one with the issue, but I found an article on engadget.
I have a best buy protection but no best buy has any, anymore.
I'm going to make this quick, which was the best solution for getting a replacement? My 30 day ran out, and no best buys have any atm. I'm going to call like once a week and hope some get some in, and hope they don't lie about it.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Take it to the store to at least set them in motion to get you another. Also, another store might have one. Possibly a drive, but worth it. In any case the best thing to do is to let them see it and know about the problem.

my brothers and my phones were doing this as well. turned out it wasnt the usb port but it was his cable. the cables htc sends are pretty weak. ive gone through 2 so far. you could try a new cable. my evo has bungee jumped off my night stand a few times...wont charge right unless i put side pressure on cable...after new cable charges fine.

ive had the same thing just recently happen to me. i bought some cheap cables off of ebay and they worked for a week or so then my phone stopped charging and being recognized as being plugged in then i tried the cable supplied by HTC and same thing! Now, its very sporadic. None of the cables i have work in the front usb ports (1 in a separate installed card reader and 2 infront of the case), SOMETIMES the HTC cable will work with the ports in the back and the only time i can get a consistent charge and data signal to the computer is through a powered usb hub(power cord to the wall) with the HTC cable, one of the cheap chinese cables i shortened fro 3 feet to about 2 and another small cable (maybe 1-1.5ft) cable i got in desperate times at microcenter. The fact that in consistently works in the powered hub tells me that somehow, something with the amperage needed to register as plugged in or charged has changed or gone wrong on the Evo side because my machine is a well built custom build computer and i tested it in 2 other high-end custom builds i did for friends of mine and i have the same problem through all of their usb ports as well, so i know its not my motherboard giving me lip. i would like to here another statement from HTC soon about this as more people start becoming more vocal about this issue.
BTW, this literally started happening to me 2 days ago and i got mine on release day. HW REV: 02
It seems all too strange to me that this little incident surfaces on the internet basically the EXACT same time i experience it. Sounds like a little quality control in some parts used in the charging circuit got over looked and we have the same part going at about the same time for alot of people.

Wow, you are the first person that I have seen complain about this:
http://www.engadget.com/2010/08/23/htc-evo-4g-suffering-occasional-micro-usb-port-issues/
I must change the comment I made there now.

Evidently on the last update they changed something vital. Mine won't charge via the computer at all. It just stays at whatever percentage it's presently at. It won't drain either though. I've tried three different batteries too. All the same thing. The only way I can charge is by plugging it into the wall socket.

badong1050 said:
my brothers and my phones were doing this as well. turned out it wasnt the usb port but it was his cable. the cables htc sends are pretty weak. ive gone through 2 so far. you could try a new cable. my evo has bungee jumped off my night stand a few times...wont charge right unless i put side pressure on cable...after new cable charges fine.
Click to expand...
Click to collapse
Ditto the included cable stopped working within 2 weeks, and I've gone through 3 car chargers. I have yet to get a good micro usb charger/cable they are all junk

Wouldn't you know it... As soon as I post something about it, it starts charging again. It charges really slow though. It's taken four hours to charge from 62% to 82% via the computer. It's not even worth it. I'll just have to charge it via the wall plug.

I kind of had the same issue today after installing a new ROM. I removed the HTC Sync earlier to get Revolked 3 working. But after that my phone USB cord wouldn't charge, or even connect. It would for a few seconds, then it would just act like it wasn't plugged in. But installed the HTC Sync again, and was back to normal where my PC would charge the phone.
Hopefully this insight helps someone.

AcIdC0R3 said:
Wouldn't you know it... As soon as I post something about it, it starts charging again. It charges really slow though. It's taken four hours to charge from 62% to 82% via the computer. It's not even worth it. I'll just have to charge it via the wall plug.
Click to expand...
Click to collapse
Thats because it "trickle" charges via the USB.. This is why they say if you are having battery issues to charge your phone this way.

Yeah I have the same problem with my phone not charging I was transferring files back and forth and after that it started messing up and I have to put the phone In a weird position for it to charge...very slowly might I add...very weird though that this started at the same time endgadget posted up the article
Sent from my PC36100 using XDA App

Samsung Sprint Epic Stock Usb wire

Get rid of it! Its junk! I was getting constant odin flash fails. You know where as u get a colorful screen, forcing you to pull the battery and re odin and pray it works.
ITS A BAD USB WIRE!
I bought a new one for 20 dollars. Now out flashes 100% of the time.

yes this is known.... Samsung cables are a POS.

No need to spend $20.
http://www.monoprice.com/products/subdepartment.asp?c_id=102&cp_id=10303#1030307

The stock usb cable has widely panned on this forum, but I haven't had a single issue at all. I use usb storage, charging, odin, plugged into the wall adapter. Its worked flawlessly every time. I don't get the disdain for this plug

running_the_dream said:
The stock usb cable has widely panned on this forum, but I haven't had a single issue at all. I use usb storage, charging, odin, plugged into the wall adapter. Its worked flawlessly every time. I don't get the disdain for this plug
Click to expand...
Click to collapse
You are one of the lucky ones lol i can relate to the OP .... stock worked flawless for the first 3 months but after that it was worthless except for charging.
Odin failed constantly for a few days straight, ended up having to get rid of traces of root and take it to sprint. They reset it for me but i bought a new cable and it works amazing.

It's not just the stock Samsung cable, its stock cables as a whole (with a few exceptions) that are very poor quality

I've always been a supporter of the stock cable, having used it for mass storage or flashing dozens and dozens of times since September without a problem.
Yesterday I went flash the EB13-EC05 tar and it barfed about 10 seconds into it, soft brick. No big deal, just start over, I've had soft bricks before... no dice. I spent the next hour trying various things with no luck, different cable, reloaded drivers (probably 5 different versions), different PC, nothing.
Finally I was able to flash it using the advice of someone here, by leaving the (non stock) cable attached but the battery out and that worked.
Went back to it this morning and same thing, no communicado... put the other cable on, works fine :/
So yes, now mine is a POS too, and nearly poofed my phone. Another one bites the dust

I actually had alot of success with my stock samsung USB cable.... It worked for transfers and charges and everything in between up until last month, where my computers couldn't recognize the phone anymore.... I thought it was my computers, so I uninstalled and reinstalled all my drivers, ETC ETC, still no go.
I got this Micro USB cable which is made for Blackberry's for $1.50 with FREE SHIPPING off amazon.
AMAZON LINK
I also ordered another one of Samsungs OEM Micro USB cable for about 80 cents.
Both cables work PERFECTLY for charging, and data transfer, but I prefer the Blackberry USB cable. Its VERY thick, sturdy, and clicks into the MicroUSB slot on my phone with NO wiggle or loose-ness. It transfers data perfectly, and in general is about 1000% better than the Samsung OEM bulls***!

Yeah, you can get great usb cables for under $2

All I use it for is charging in the bedroom. When I bought the phone I went to amazon.com and found 4 cables for $10 including shipping. Now I can keep one in the car, one with my laptop, one with my desktop and one in the living room. On the other hand, all the cables have worked fine.

20 dollars, wut?

austin420 said:
20 dollars, wut?
Click to expand...
Click to collapse
That's crazy cuz there are soooo many posts here of people finding good reliable usb cords for cheap. Now it really costed you for not searching. :-D
Sent from my SPH-D700 using XDA App

poit said:
All I use it for is charging in the bedroom. When I bought the phone I went to amazon.com and found 4 cables for $10 including shipping. Now I can keep one in the car, one with my laptop, one with my desktop and one in the living room. On the other hand, all the cables have worked fine.
Click to expand...
Click to collapse
Are those decent cables? Please link if they are I need a few.
Sent from my SPH-D700 using XDA App

jbadboy2007 said:
Are those decent cables? Please link if they are I need a few.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
yea you can get very good cables for like $ 1.xx
forgot what the site was though -_- sorry dude

monoprice.com 1 dollar for a 3 ft. gold plated and you even get to choose black clear or beige to match leather interior. only 2.02 for 15 footer. ill link...
http://www.monoprice.com/products/subdepartment.asp?c_id=102&cp_id=10303#1030307

I use my wife's evo cable. Never failed me once. My stock cable was so ****ty I couldn't even transfer roms from my computer to my phone without a lockup
Sent From My Evo Killer!

iSaint said:
You are one of the lucky ones lol i can relate to the OP .... stock worked flawless for the first 3 months but after that it was worthless except for charging.
Odin failed constantly for a few days straight, ended up having to get rid of traces of root and take it to sprint. They reset it for me but i bought a new cable and it works amazing.
Click to expand...
Click to collapse
lol. Exactly what happened to me. Except I didn't go to sprint. I tried my gf 2nd cable and ir made odin react different. Instead of getting colorful screens, it would let my pc detect the phone at all. So I went out and bought a good one. Now instead having to reflash odin for over 2 hours, it takes one 3minute flash with no crashes.
Amazing how the cable fooled me. It charges fine, but odin data tranffer is dead.

Mine is bad too, I use my old blackberry, moment, and pre cables, depending on where I'm at.

im aware theres cheaper cables online for about a dollar or 20 cents. But I don't want to have to rebuy another 1 dollar cable after it fails cuz it was super cheap. I went to best buy and picked up the best quality in there. Now no more worries about a cheap POS from the web that's probably gonna fail like the samsung. Think about.. Samsung most likely bought the cheap cables like everyone in here from that website. And sure, the 20 cent one from online works, but give it a few days... Youll be running our to buy another.

what fooled me was how alot of members here said to reflash again if odin crashes. Or to try a different pc cuz it don't detect the epic. Or reload the usb samsung drivers if it dont work. I did all the steps. It lead to either a 3 crash odin attempts to a 4 hour frustrating color odin crashes. I would put the epic on its back, standing up, on the ground, on top of my pc tower, on my lap. One of those would eventually make odin flash all the way thru. But as days wenr on, the more crashes odin had. It got to the point where I would have to try for 4 hours to finally make the flash go thru. That was the hint that made me believe that the wire was bad.

A cable saved my Epic...

I just wanted to share my story so that others might learn from it. You will read in almost every thread about flashing via ODIN, one-click rooting, etc. that if you have any issues you should try a different cable. You might also read in various threads about how the stock Samsung cable is a piece of garbage, yada yada yada.
I heeded that advice long ago and replaced my Samsung cable with some quality and yet inexpensive cables from monoprice.com and went about my flashing/rooting way.
Flash forward a year. Gingerbread started leaking and after a long time of being on midNIGHT my flashing/rooting activities started to pick up again. After some initial success I noticed that my ODIN flashes started taking longer and longer and that the percentage of successful flashes was falling. I chalked it up to leaky Gingerbread.
It started getting worse and worse and at one point I thought I had bricked my Epic. That when I noticed that my cable was no longer attaching to the phone with that satisfying snap. It was easily sliding in and out. It had started doing this after I had inadvertently pulled the cable and the phone fell off the table. So I went and grabbed another cable, fired up ODEN and voila... ODEN raced through the flash like The Flash and I was up and running on the leak of the day.
So let that be a lesson to you. You may read "try another cable" over and over and store it in the back of your mind but never really know what the symptoms are that would lead you to know that it's time to do so. Hopefully my story may add some color to those simple instructions and maybe, just maybe you might save your Epic like I did!

I completely agree...but for some reason the stock cable hasn't failed me. Never. If you take good care of them, I don't see why not use them.

Stock cable never failed me either but I just received BB cable from amazon for 2.50 and the quality difference is very noticable.

The stock cable fails on my wife's epic but not mine. Same with her cable. I have since been using my old palm pre's cable and even it's wall charge adapter. It works for both of our phones.
I wonder if the reason is due partly to the cable and partly to the port itself.

Stock cable never failed me either, but I copped 3 BB cables in case **** happens!
Sent from my SPH-D700 using xda premium

Stock cable never failed me either and I flash a bit more than most. The funny thing is the cable that came with my Moto Finiti Bluetooth is twice as thick and fits much more snug. The stock cable works but they could have included a better quality one for a phone that was considered top tier at the time.
Sent from my SPH-D700 using xda premium

stock cable never failed me either, nut i do have others just in case.

austin420 said:
stock cable never failed me either, nut i do have others just in case.
Click to expand...
Click to collapse
Lol nut...
Sent from my SPH-D700 using xda premium

i meant butt.
d'oh... wait thats not right either. damn auto correct gas a filthy mouth.

I wish we were allowed to thank multiple times. New cable is good cable. Thank you good cable. Dropbox and a good internet connection rarely fail me either, unless I'm rerooting.

I will have to admit that I was gonna call bs... because my phone has fallen off a ledge a few times. I attempted a ninja "catch a fly with chopsticks" as it plummeted to the ground, only to see a micro USB cable in my hand and an epic on the floor.

austin420 said:
i meant butt.
d'oh... wait thats not right either. damn auto correct.
Click to expand...
Click to collapse
why has butt been used enough to be the 2nd in command of your swype dickshunary? mwahahaha

Stock failed first week used to use my jaw bone icon Bluetooth charger
Sent from my Nexus S 4G using XDA Premium App

Blackberry cables are a bit too sturdy for this phone. I have 2 and recently I've had to revert to the Sammy cable because the bb cable won't maintain a snug connection. This happened to me and the phone constantly drops the connection if the wire is even budged a bit. Went back to the Sammy cable and all is good. Of cource I use the bb cable for flashing and just keep it really still lol
sent from the Galaxy S Pro

RushAOZ said:
Blackberry cables are a bit too sturdy for this phone. I have 2 and recently I've had to revert to the Sammy cable because the bb cable won't maintain a snug connection. This happened to me and the phone constantly drops the connection if the wire is even budged a bit. Went back to the Sammy cable and all is good. Of cource I use the bb cable for flashing and just keep it really still lol
sent from the Galaxy S Pro
Click to expand...
Click to collapse
This.
Lol I noticed that too!
Sent from my SPH-D700 using xda premium

lballer69 said:
Stock failed first week used to use my jaw bone icon Bluetooth charger
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
Aah, that short cable. I forgot about that one...thanks!
Sent from my SPH-D700 using xda premium

Sturdy but yes extremely short lol
Sent from my Nexus S 4G using XDA Premium App

Same thing happened to me, could never odin my phone or use usb mass storage. Other cables would not work. So I went in and sprint gave me a new phone. It still wouldn't work untill sprint gave me a new samsung cable. It worked right away.
Sent from my SPH-D700 using XDA App

The OP speaks the truth. I can odin with the stock cable anymore so I've been using the one that cam with the gf's G2 and it works like a charm till I wear it out too.

My intent was not to disparage the Samsung cable. Mine was great for quite a while. I just wanted to let people know some symptoms that might point to a bad cable. I haven't tried the BlackBerry cables but the ones at monoprice.com fit well and work great. Until of course they fly across the room with the phone attached and get bent.