I'm on my phone now so I can't find the thread on this if there is one. I thought i was the only one with the issue, but I found an article on engadget.
I have a best buy protection but no best buy has any, anymore.
I'm going to make this quick, which was the best solution for getting a replacement? My 30 day ran out, and no best buys have any atm. I'm going to call like once a week and hope some get some in, and hope they don't lie about it.
Sent from my PC36100 using XDA App
Go to the store...
iNerd18 said:
I'm on my phone now so I can't find the thread on this if there is one. I thought i was the only one with the issue, but I found an article on engadget.
I have a best buy protection but no best buy has any, anymore.
I'm going to make this quick, which was the best solution for getting a replacement? My 30 day ran out, and no best buys have any atm. I'm going to call like once a week and hope some get some in, and hope they don't lie about it.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Take it to the store to at least set them in motion to get you another. Also, another store might have one. Possibly a drive, but worth it. In any case the best thing to do is to let them see it and know about the problem.
my brothers and my phones were doing this as well. turned out it wasnt the usb port but it was his cable. the cables htc sends are pretty weak. ive gone through 2 so far. you could try a new cable. my evo has bungee jumped off my night stand a few times...wont charge right unless i put side pressure on cable...after new cable charges fine.
ive had the same thing just recently happen to me. i bought some cheap cables off of ebay and they worked for a week or so then my phone stopped charging and being recognized as being plugged in then i tried the cable supplied by HTC and same thing! Now, its very sporadic. None of the cables i have work in the front usb ports (1 in a separate installed card reader and 2 infront of the case), SOMETIMES the HTC cable will work with the ports in the back and the only time i can get a consistent charge and data signal to the computer is through a powered usb hub(power cord to the wall) with the HTC cable, one of the cheap chinese cables i shortened fro 3 feet to about 2 and another small cable (maybe 1-1.5ft) cable i got in desperate times at microcenter. The fact that in consistently works in the powered hub tells me that somehow, something with the amperage needed to register as plugged in or charged has changed or gone wrong on the Evo side because my machine is a well built custom build computer and i tested it in 2 other high-end custom builds i did for friends of mine and i have the same problem through all of their usb ports as well, so i know its not my motherboard giving me lip. i would like to here another statement from HTC soon about this as more people start becoming more vocal about this issue.
BTW, this literally started happening to me 2 days ago and i got mine on release day. HW REV: 02
It seems all too strange to me that this little incident surfaces on the internet basically the EXACT same time i experience it. Sounds like a little quality control in some parts used in the charging circuit got over looked and we have the same part going at about the same time for alot of people.
Wow, you are the first person that I have seen complain about this:
http://www.engadget.com/2010/08/23/htc-evo-4g-suffering-occasional-micro-usb-port-issues/
I must change the comment I made there now.
Evidently on the last update they changed something vital. Mine won't charge via the computer at all. It just stays at whatever percentage it's presently at. It won't drain either though. I've tried three different batteries too. All the same thing. The only way I can charge is by plugging it into the wall socket.
badong1050 said:
my brothers and my phones were doing this as well. turned out it wasnt the usb port but it was his cable. the cables htc sends are pretty weak. ive gone through 2 so far. you could try a new cable. my evo has bungee jumped off my night stand a few times...wont charge right unless i put side pressure on cable...after new cable charges fine.
Click to expand...
Click to collapse
Ditto the included cable stopped working within 2 weeks, and I've gone through 3 car chargers. I have yet to get a good micro usb charger/cable they are all junk
Wouldn't you know it... As soon as I post something about it, it starts charging again. It charges really slow though. It's taken four hours to charge from 62% to 82% via the computer. It's not even worth it. I'll just have to charge it via the wall plug.
I kind of had the same issue today after installing a new ROM. I removed the HTC Sync earlier to get Revolked 3 working. But after that my phone USB cord wouldn't charge, or even connect. It would for a few seconds, then it would just act like it wasn't plugged in. But installed the HTC Sync again, and was back to normal where my PC would charge the phone.
Hopefully this insight helps someone.
AcIdC0R3 said:
Wouldn't you know it... As soon as I post something about it, it starts charging again. It charges really slow though. It's taken four hours to charge from 62% to 82% via the computer. It's not even worth it. I'll just have to charge it via the wall plug.
Click to expand...
Click to collapse
Thats because it "trickle" charges via the USB.. This is why they say if you are having battery issues to charge your phone this way.
Yeah I have the same problem with my phone not charging I was transferring files back and forth and after that it started messing up and I have to put the phone In a weird position for it to charge...very slowly might I add...very weird though that this started at the same time endgadget posted up the article
Sent from my PC36100 using XDA App
Related
http://forum.xda-developers.com/showthread.php?t=717204&highlight=charger&page=1
This is in continuation to this thread.
I believe that we should demand a recall from HTC of their junky chargers. As of a couple days ago, my charger stopped working. In order to get it to charge my phone, I need to unplug and plug in my phone 20-40 times and get the physics of the connection PERFECT... if my phone moves 1mm, it will stop charging, so I need to have the phone somewhere that it will not move...
This is not the case with my Car Charger, so I know it is simply the phone charger itself that comes with HTC... they supplied us with $0.10 charger cables to save money, and we should demand a higher quality cable be supplied to us after buying their "Flagship Device"
Anyone else experiencing this problem?
Yes. My charging/USB cable has gotten loose. The Radio Shack one I bought with the phone works great. I doubt a cable recall will occur, however.
Yes mine does the same thing and I HATE it. I thought I was the only one
Sent from my PC36100 using XDA App
Compared with the older style cables this one is a lot better
Sent from my EVO using XDA App
I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App
Demand a recall? No. Should you ask for a replacement? Yes.
Sent from my PC36100 using XDA App
*Facepalm*
Sent from my PC36100 using XDA App
Surprised nobody suggested a class action yet...
Apple did something similar, so this might work.
I had an iphone, and got a notice that I needed to get a new wall plug due to defects in the ones that were released with the iPhone. So my new wall plug had a bright green dot on it to indicate it was new.
HTC could do something similar, couldn't they?
Wait, are you complaining about the charger plug or the USB cable? Replacement cables are, like, a nickel on EBay. Or you can get an adapter and use your old micro USB cables.
If it's the charger itself, you may get some sympathy from OEMs, but I wouldn't even waste the stamp (or email) for a cable. Just my opinion, of course.
both me and my buddies cables have done the same thing their super weak
I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule
It's weird. I also have charging issues, here they are:
1. Occasionally, after charging for a period of time on the home charger, the EVO will light up and stop charging. I check the battery info and temperature is in the 20s, so i know that it's not a temperature issue. Then, after about 30 seconds or a minute, it will light up again and continue charging. I never touch the charging cable or connection and it does it on its own.
2. Using the car charger, the EVO seemingly decides that it doesn't like the connection. When i plug in the charger, the EVO will begin to charge, then after two or three seconds, go back to discharge mode. It takes me pulling the plug and reinserting (into the cig lighter port, not the EVO) anywhere from 3-100 times to get it to accept the charge demand.
Muledeer said:
I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule
Click to expand...
Click to collapse
Exactly what I have. My wife and I can share one plug, she with her Hero and me with my Evo.
I don't even use the OEM one, I use my Treo Pro chargers and have not ran into an issue. The OEM just sits on my desk...I have had my EVO since launch date.
Treo pro OEM chargers are fairly cheap now.
Just my 2 cents.
Have a wonderful weekend everyone!
I am using Froyo update from HTC also.
Sent from my EVO
My Eris charger did the same thing after two months.. so now I'm using my ps3 controller charger usb cord, and its working teriffic lol.
Sent from my Eris using XDA App
Then pins that hold the cable get pushed in when this happens you dont get a good connection. I have seen a few come in to my shop. usually give them a cable I have laying around. Leads me to wonder what others are doing differently. I havent had any issues with either of my chargers and I will test and play games with it plugged up so I know I put a little stress on it.
tomp517 said:
I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah that would have been nice, nice all my car stuff was mini usb
The physics of my connection are perfectly fine.
It's not the charger it's the port. There was a bad batch and it was fixed. Mine had the same issue and I couldn't charge my phone.
I've already apologized for coming off an iphone, but these little things are mounting and I feel the need to share. The input of this cable is a constant struggle. I find myself trying 3 and 4 times to actually get it in the bottom of the phone, and then.....nothing happens. At least the iphone jack had a press in on the side to get it in and out. So no charge, or it shows it charging and 5 mins. later nothing again. So that's coming from the outlet, but if I plug it in my pc it goes crazy with the sounds and asks what i want to do. So, you think ok some loose pins on either end? NO! I've checked and both ends look secure and neither simulate the problem when shaken or tugged or moved around. I have read all about soldering, but I am not able to do that yet, and with no ability to buy new wires in the US I am living on a dying charge. Are these wires so tempermental for everyone?
Ive had no issues charging but I know how you feel about getting the charger in in the first place, takes a couple of goes thats for sure!
Sent from my Dell Streak using XDA App
Yes it could be a bit easier to get it home but no problems once it is connected
getting it in can be fiddly. hold it steady, line it up then shove it in!
yosemite_sam said:
getting it in can be fiddly. hold it steady, line it up then shove it in!
Click to expand...
Click to collapse
LOL Are you talking about the cable or something else
Steady!
Sent from my Dell Streak using Tapatalk
Put some hair around it!!
It's official!!!
After the whole day of wiggling and changing connection from usb to wall and even car usb the phone said battery error. Either your charger of battery is malfunctioning. Please check immediately. So the battery registered full, but then said 89% and then only 81%. I'm hoping to get a new charger and battery when the dell USA comes online.
I have 2 cables. 1 works correctly but the other charges when it feels like it. I have a support request in with Dell have yet to hear anything. The sooner cheaper 3rd party cables become available the better as I would keep more spares then.
that sucks. I've been considering the streak, well really wanted it and now that they've finally announced it, not sure i want it anymore cuz of its proprietary port. Why couldn't they have just used micro or mini USB like everybody else?
Everyone's house i go to has a micro/mini usb cable laying around so i never have to take a charger with me anywhere. And since my past 3 phones all used micro or mini usb, i have a bunch of those cables and chargers all over my house. Now with this crap i'm gonna have to buy several cables, 1 for the office, living room, car, etc. that is if i do get the device.
Alright guys?
Accidentally leaned on my phone the other day whilst it was charging. Seems to have bent the charger port on the phone.
The phone still charges ONLY if the charger is plugged in and propped up in a certain way. needs to be pulled up slightly or there's no charge.
USB drive nor ADB work anymore so i'm guessing that a circuit has broken...
Does anybody know how these work?
If it's a case of broken connection, perhaps putting phone in an oven for a few mins will melt the the solder and hopefully fix the connection? (This worked fixing my 8800GT graphics card few years back!) Long shot
Ta
If it's truly broken then i'll probably get an SGS and then take a hammer to the HD2
The micro-usb port on HD2's is flimsy. It's probably snapped off from the mainboard, and putting pressure in the correct way is pushing it back together. Same thing happened to my HD2.
But there is some relatively good news. An external charger and an extra battery will only cost you about $16-18 USD on ebay. This has worked just fine for me for over a year. With dropbox installed on your phone and comp, you rarely have to connect via usb anyways.
if poss, check with another cable first.
I have a usb cable that looks fine but will only charge when angled downwards, no data, , yet if i bend it upwards it carries data but wont charge. my other usb cable works perfectly.
chances are it IS the port, as said they're pretty flimsy, however best to check, be a shame to bake your phone for the sake of a £2 cable.
same thing happened to me a few months ago,
the usb in the phone broke,
so i got a mains battery charger from ebay for about £4 and a few extra batterys,
been using them now for bout 2 months and all is good again,
it was a pain trying to get the usb in the right place for it to charge , i tryed the oven thing and it didnt work , not sure if i left it in there for long enough but i didnt want to ruin my phone completly.
easy option is to buy a mains battery charger
Thanks for the replies!
I'll look into a mains charger and 2-3 more batteries
So after my phone failing to charge at all last night I popped down to the local phone shop / stand in town and bought a universal battery charger.
+ and - aren't labelled on the charger so I assume it doesn't matter or it works out which is which?
It's a little slow and was a bit pricey, either way I have 63% battery now after a couple hours
Thanks
Wow mine's at 100% after a couple hours
Sent from my HTC HD2 using XDA App
Might grab a decent one from ebay and return the one I bought.
Sent from my HTC HD2 using XDA App
skymera said:
Might grab a decent one from ebay and return the one I bought.
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
this is the one i got from ebay
http://www.ebay.co.uk/itm/AC-Wall-U...ories_MobilePhoneChargers&hash=item27b5da68d1
been working ok now for few months
skymera said:
If it's a case of broken connection, perhaps putting phone in an oven for a few mins will melt the the solder and hopefully fix the connection?
Click to expand...
Click to collapse
It will probably melt the plastic first, rendering your phone entirely useless...
DONT DO IT!
...Play dead.
We all know how brilliant a design the charge cord adapter is, I myself am on to my third one in almost two years. Well, the tablet stopped charging today and no matter which wall outlet I used or how much I wiggled the lead I could not make the light come on. Seeing that my Verizon contract is all but done at the end of this month and rather than buy another charge cord I decided to buy a new tab. I just picked up the new Asus Transformer Infinity, not too bad so far. Anyways, about 20 minutes after getting home with neither tablet charged to a useable level, the power goes out for a couple hours- just my luck too. When the power came back on suddenly the light on the Xoom came on. I hadn't touched it since I gave up on trying to get it to charge. Now here I am with two tablets and a $500 hole in my pocket. I know I was bound to get a new one eventually so I'm going to hang on to it but I never saw it happening like this.
Has anyone else had any issues regarding their chargers? Or anything unusual occur in general? I'm sure I'm not alone.
Ouch I would hate to folk out another $500 dollars for a new tablet even though my old one still works. I don't use my tablet for any intensive apps like games, so a new one would be pretty pointless for me. I never had any issues with my charger, well one time one of my charger did blow up, but that's because the battery was faulty for my jump charger for my car. Other than that, you might have some dust in the charger pin hole? Just a guess really.
I'm on my third charger since March. Original Motorola one died, second one (off eBay) burnt out, current one (off eBay) still working but I can't use the touchscreen while unit is charging.
I live remote using an off-grid power supply so this may have something to do with it.
Chelseablue said:
We all know how brilliant a design the charge cord adapter is, I myself am on to my third one in almost two years.
Click to expand...
Click to collapse
Huh. I have four of them, from the original back in Feb '11 to one I was given a few months back, and they all work perfectly- and most of 'em are used every week (two at home, one in the office, one for travel).
agreed with kcrudup, ive been through 2, the only reason being i snapped the connector on the first one when i pulled it out at a bad angle
The charger that came with my refurbished Xoom lasted almost through the first charge. I thought I was going to have to send the whole thing back until I took it into the Verizon store and verified that it charged with a different charger. I've since got one off eBay and another with the standard dock. Both have been holding out so far.
Oh and my Xoom touch screen doesn't respond while charging either. Somewhere I read that a factory reset will fix that... but I'm waiting until my 90 day warantee is up to put EOS on it since my BT mouse works while it is charging.
ByteWrencher
My original charger is still working and I got my tablet 8 months back. I think the charger has lasted pretty well. How long did peoples original ones seem to last?
ByteWrencher said:
Oh and my Xoom touch screen doesn't respond while charging either. Somewhere I read that a factory reset will fix that
Click to expand...
Click to collapse
That's an electrical problem (noise and/or grounding issues with the charger raise the "noise floor" so the touchscreen controller has trouble determining what's a valid touch) and can't be cured by any reset, factory or full or ...
Your issue is your charger- try another.
xoom chargers
Chelseablue said:
...Play dead.
We all know how brilliant a design the charge cord adapter is, I myself am on to my third one in almost two years. Well, the tablet stopped charging today and no matter which wall outlet I used or how much I wiggled the lead I could not make the light come on. Seeing that my Verizon contract is all but done at the end of this month and rather than buy another charge cord I decided to buy a new tab. I just picked up the new Asus Transformer Infinity, not too bad so far. Anyways, about 20 minutes after getting home with neither tablet charged to a useable level, the power goes out for a couple hours- just my luck too. When the power came back on suddenly the light on the Xoom came on. I hadn't touched it since I gave up on trying to get it to charge. Now here I am with two tablets and a $500 hole in my pocket. I know I was bound to get a new one eventually so I'm going to hang on to it but I never saw it happening like this.
Has anyone else had any issues regarding their chargers? Or anything unusual occur in general? I'm sure I'm not alone.
Click to expand...
Click to collapse
Just a quick note.. I've had the ebay sourced chargers fail on my xoom ( and other devices). I found that the power ratings on some of them are rather optimistic... they simply are running at the outer limits to charge the tablet and failure can be internal to the power unit...best case.. or worst case failure dumps overvoltage or raw AC power to the tablet.
Fortunately my failed units were of the internal power supply version.. and aside from bad smells no real damage was done.
I have successfully built charger/power units after scavenging the connector from my failed power supplies and using a minimum 1.5 amp 12v dc supply... they seem to work fine.. and keeping one handy is much more convenient than wondering where I last used it :fingers-crossed:
as always.. your mileage may vary
Hmm, that's interesting. Unfortunately this charger is from Verizon and i would surely hope that their stuff work to the correct specs. I wonder sometimes that maybe the problem could be with the contact inside the tablet. Could that have something to so with it?
Chelseablue said:
Hmm, that's interesting. Unfortunately this charger is from Verizon and i would surely hope that their stuff work to the correct specs. I wonder sometimes that maybe the problem could be with the contact inside the tablet. Could that have something to so with it?
Click to expand...
Click to collapse
I think the Motorola/Verizon chargrs are good. I think the earthing issue is with the cheap chargers from China.
When I lost my cellphone charger I had to buy a Chinese one, well, when charging it looked like possessed by the Devil itself lol! The screen started acting strange and I wasn't able to control it... Then I found my original charger and the exorcism was complete lol^2! BTW, a guy on X10 mini pro community (one of the best developers I ever met - my favorite one ) lost a cellphone with a Chinese charger, so what can I say - be careful with it!
Sent from my MZ601 using XDA HD Premium using 1/8of my brain, the other 7/8 is thinking in my love Isadora
I just starting having this issue last night...out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
The odd thing is it actually charges a little in between the messages popping up, so it makes no sense...it's an obvious contradiction. lol I did a reboot but that didn't fix it. I'm using the oem charger.
This morning it happened a few more times but after unplugging and plugging back in quite a few times, it seems to have stopped - it appears to be charging normally (for now), but I'm still concerned!
Any suggestions/ideas?
siciliano777 said:
I just starting having this issue last night...out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
The odd thing is it actually charges a little in between the messages popping up, so it makes no sense...it's an obvious contradiction. lol I did a reboot but that didn't fix it. I'm using the oem charger.
This morning it happened a few more times but after unplugging and plugging back in quite a few times, it seems to have stopped - it appears to be charging normally (for now), but I'm still concerned!
Any suggestions/ideas?
Click to expand...
Click to collapse
I've seen it happen now and then on my phone. Usually it just means the charger isn't very well suited. This happened when I was using the charger for an MSI Tablet that my wife uses and keeps plugged in in the living room. It does charge very very slowly.
On another note, I actually had the phone tell me last night while I was outside that the battery was too cold and that it couldn't charge while hooked up to my external battery pack.....now THAT was funny.
Were you using the original charger the whole time? If so your USB port might be going bad?? I had to replace mine on my Galaxy Nexus which was a Samsung.
Big Cam said:
Were you using the original charger the whole time? If so your USB port might be going bad?? I had to replace mine on my Galaxy Nexus which was a Samsung.
Click to expand...
Click to collapse
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
siciliano777 said:
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
Click to expand...
Click to collapse
Hey buddy I have the same issue. I am not sure if it is the USB 3.0 High Speed port. But what I did was use a stand micro USB cable with the original charger and it works. I am going to ask for a warranty exchange here shortly. But I suggest you try that.
siciliano777 said:
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
Click to expand...
Click to collapse
True, that would be odd. I got mine just a week or so ago and it charges fine with the original 3.0 charger and my old 2.0 ones from my galaxy nexus. I'd just keep an eye on it and if it keeps happening, it may be worth getting a warranty replacement.
drozek said:
Hey buddy I have the same issue. I am not sure if it is the USB 3.0 High Speed port. But what I did was use a stand micro USB cable with the original charger and it works. I am going to ask for a warranty exchange here shortly. But I suggest you try that.
Click to expand...
Click to collapse
Hey man, it's funny that you say that because if it continued to not work that was the next thing I was gonna try (standard usb cable) thanks for letting me know I'm not alone here! It's kind of ridiculous that a two month old phone would have these sort of issues, especially at this price range...it's pretty much inexcusable.
If it continues to happen I'll be trying for the warranty exchange as well!
Thanks!
siciliano777 said:
out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
I did a reboot but that didn't fix it. I'm using the oem charger.
Any suggestions/ideas?
Click to expand...
Click to collapse
I'm having a severe case of this issue on my Note3.
No matter what charger cable I use (including 3.0 OEM), w an OEM base or not, no cable will charge and always gives me the "Use original charger" statement. The only way to currentlly power my device is via Qi Wireless or swap batteries.
I'm not sure what may have caused this.
The only big difference with my usage is I recently bought Anker batteries for swapping the OEM battery. But I've put my OEM back in and Im still getting this issue.
Dont kno if there's any relation but LG Qi Pad use to charge through the Seidio Dilex just fine, but now I have to take the case off. Qi Wireless charging still works fine on my Lugulake with the Dilex on though. Difference between then and now is I added a Skinomi on my back cover (excessive, i kno, for those occasional days when I want to go bare).
EDIT
my PC doesnt seem to detect my NOTE3 as a storage drive either when plugged in. Ugh, i may have a busted port. I wonder if I may have damaged it when installing my Skinomi. The adhesive requires heat to activate so I had plastic wrapped my phone and wrapped a hot towel around it to help thhe curves stick down (no it wasnt plugged in at the time)
other details, likely irrelevant, is I recently added a 64GB SDXC the device that previously didnt have external Storage.
punee said:
I'm having a severe case of this issue on my Note3.
No matter what charger cable I use (including 3.0 OEM), w an OEM base or not, no cable will charge and always gives me the "Use original charger" statement. The only way to currentlly power my device is via Qi Wireless or swap batteries.
I'm not sure what may have caused this.
The only big difference with my usage is I recently bought Anker batteries for swapping the OEM battery. But I've put my OEM back in and Im still getting this issue.
Dont kno if there's any relation but LG Qi Pad use to charge through the Seidio Dilex just fine, but now I have to take the case off. Qi Wireless charging still works fine on my Lugulake with the Dilex on though. Difference between then and now is I added a Skinomi on my back cover (excessive, i kno, for those occasional days when I want to go bare).
EDIT
my PC doesnt seem to detect my NOTE3 as a storage drive either when plugged in. Ugh, i may have a busted port. I wonder if I may have damaged it when installing my Skinomi. The adhesive requires heat to activate so I had plastic wrapped my phone and wrapped a hot towel around it to help thhe curves stick down (no it wasnt plugged in at the time)
other details, likely irrelevant, is I recently added a 64GB SDXC the device that previously didnt have external Storage.
Click to expand...
Click to collapse
I have this issue with my Note 3 as well it will charge with 2.0 but I get error message with 3.0 I called verizon first time after saying they would replace it they sent a 12" usb 2.0 cable which they charged $20 for I called back second rep stated she knew what i meant and she would sent the correct one out right away and of course remove the charge The sent a 3' usb cable with a led on it so i call back a third time and was advised they do not have usb 3.0 in stock and internal documents instruct them to transfer to Samgsung I call samsung and they rep tells me nope we don't have usb 3.0 either and that their documentation advises that they ship usb 2.0 I know this may seem petty but I paid $600 for this phone and I want to use usb 3.0 and it should be functioning oh yeah charging phone with cable with usb 2.0 that i had from my note 2 and now I see never carrier or manufacturer really care since they have my money and 2yr commitment
charging too slow , use original charger
I had this problem for some time now
it used to happen once every few weeks
now the phone doesnt charge using the original usb 3.0 cable provided with the device
I have no idea whats the problem
I plug it in and yet battery still goes down
leave it for hours and its not fully charged
and keels disconnecting
tried another cable, still the same problem
am out of the states and so, no verizon tech support
any ideas ??
wasim salman said:
I had this problem for some time now
it used to happen once every few weeks
now the phone doesnt charge using the original usb 3.0 cable provided with the device
I have no idea whats the problem
I plug it in and yet battery still goes down
leave it for hours and its not fully charged
and keels disconnecting
tried another cable, still the same problem
am out of the states and so, no verizon tech support
any ideas ??
Click to expand...
Click to collapse
Try a different USB power source (charger). They should be available worldwide.
Sent from my Note 3 via Tapatalk