Related
Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?
Looks like condensation under the screen to me.
Reapply screen protector... That's it..
I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english
tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well
Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?
I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.
Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.
Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.
guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!
I'm using my SGS for almost a month now and there're appearing strange spots on the screen. I have absolutely no idea what it is and what's causing it. Has anyone seen something like this before?
click for higher resolution
japperrrr said:
I'm using my SGS for almost a month now and there're appearing strange spots on the screen. I have absolutely no idea what it is and what's causing it. Has anyone seen something like this before?
click for higher resolution
Click to expand...
Click to collapse
Never before.. the screen is totally off? What do you use to clean the screen? Do you feel the same touching the bright area and the opaque area?
Silly question maybe but has it got a screen protector on it?
Is it very humid where you are? Looks like moisture under the screen.
Take it to Samsung, maybe it's some kind of defect that's allowing moisture in.
There's no screenprotector on it. When it just appeared I couldn't feel the spots, now I can by moving my finger over them. They look like tiny scratches caused by sand but I always carry my phone in my pocket so that's just impossible.
At the photo the screen is totally turned off. I don't use any chemicals to clean the screen.
japperrrr said:
There's no screenprotector on it. When it just appeared I couldn't feel the spots, now I can by moving my finger over them. They look like tiny scratches caused by sand but I always carry my phone in my pocket so that's just impossible.
At the photo the screen is totally turned off. I don't use any chemicals to clean the screen.
Click to expand...
Click to collapse
No idea.. I'm using screen protector until I got it out the box. By the way I always carry it in my pants pocket, and normally I use jeans... but the protector looks fine.
The area does look like the usual place to touch the screen (normal keyboard usage at the bottom of the screen and up/down scrolling in the middle). My only conclusion is either a defect screen or you've used it once without noticing you still had some chemicals on your skin.
Sent from my GT-I9000 using XDA App
Looks like you damaged your screen by some form of excessive pressure on the screen
Sent from my GT-I9000 using XDA App
a67543210 said:
Looks like you damaged your screen by some form of excessive pressure on the screen
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
My thought too, maybe it had pressure with someting when you had it in your pocket with something else that was in your pocket or something that pressed you leg/poket for outside
exadeci said:
My thought too, maybe it had pressure with someting when you had it in your pocket with something else that was in your pocket or something that pressed you leg/poket for outside
Click to expand...
Click to collapse
I never carry something in the same pocket a where I carry my phone in. As I move my finger over the screen I can slightly feel a bit of rough surface but when I clean my screen it's not visible while some other damaging is.
If it is in fact a damaged screen I wouldn't panic too much. There are tutorials online on how to repair damaged screens (as long as they're glass). You sand and polish the screen and it comes out as good as new. Although, for the SGS it would probably be best to remove the screen from the chasis first (they don't remove the screen as there is no bezel).
What games have you been playing? It look more like rubbing marks on several games that I can think off.
The damage is probably under the glass from excessive pressure over a pride of time.
Sent from galaxy s. JG4 + oneclick lag fix version 2.3
The coating has come off the screen it looks like... something must have been on your hands that burnt it off.
It's almost impossible the damage has been caused by excessive pressure. Since a few days I can actually feel the spots as they are a bit more rough then the rest of the screen. If the coating has come of the screen, will it be accepted when I return it warranty?
I had exactly this but a bit smaller. I took it back to the store (Hi) and requested a repair. The first time i noted 2 errors for it:
- Screen screwed
- GPS fix doesnt work or takes long
So... what they did; they flashed 2.2 and sent it back as repaired (funny I downgraded it to 2.1 stock after running 2.2.1 for weeks for this repair...). The folks at Hi agreed it was bullsh*t and they sent it again with the notice they didn't repair the screen. After another week the online status page said they didn't find a defect. Hi called them before they sent it back to have another look at it, since I even provided pictures with a red circle around the spots I'm still confused how they could miss this (maybe only blind people work at Teleplan...?). Then a few days later i saw they replaced "front mea i9000". Since today i got it back with a brand new screen. So.. if anyone else has this problem: send it back for repair and provide the picture in this topic to be extra clear (I wish I saw this photo, otherwise I would have provided this one with it).
I have the same thing only a lot smaller...
I have a circle on my screen from my €2 currency. Its not a scratch but something weird...
japperrrr said:
There's no screenprotector on it. When it just appeared I couldn't feel the spots, now I can by moving my finger over them. They look like tiny scratches caused by sand but I always carry my phone in my pocket so that's just impossible.
At the photo the screen is totally turned off. I don't use any chemicals to clean the screen.
Click to expand...
Click to collapse
did not you touch it accidentally with a "dirty" finger? (like isopropyl alcohol or adhesive remover etc) I had a similar damage on my HTC phone long time ago... I forgot to wash my hand before I picked up a call.
Looks like pressure damage. Had something similar with a htc touch. Looked like a oil like fluid within the screen. Amazingly the screen works still great. But the touch had a resistive screen, the sgs ones is capacitive. This in mind I don't know if it could be the same problem.
sent from my cobra mk3 by a thargoid pigeon
Anyone else have this problem?
I go into dialler, choose number, then choose "call xxxxxxxxx" and then screen goes off whilst the call is being made.
No matter whether phone is flat on the desk or utpo my ear, makes no difference and it wont come back on!!!
Same when receiving calls. I swipe to accept, the screen goes off.
In both instances, the only time the screen comes back is when the other end hang up, then I have to press the power on to get back to the lockscreen.
Very bothersome, any ideas?
Anyone?
Wondering if an app is causing me bother?
As I'm also seeing the phone display the lock screen from time to time for no reason without me touching the power button.
Sent from my Nexus 4 using xda app-developers app
Do you have a screen protector on you nexus? I had to take mine off because i caused the exact problem your having. As soon as I took it off the problem went away. So if anyone gets a screen protector make sure it has a cut out for the prox sensor.
Haven't had this problem.
It's a more or less common problem since phones turn themselves off during calls when held to the ear.
Sometimes the proximity sensor is just wrong calibrated or something like a screen protector prevents it from functioning correctly.
You can recalibrate the sensor with certain apps. If I'm not completely mistaken, there are some in the market.
Mine did it too, I was on a call, the conversation was done, and I wanted to end the call , but the phone stayed black...
as if the proximity sensor was not working.
I had to press the power button to get back to the dialer.
Actually happened to me the first time today like 2 hours ago.
My mate had this problem. Turned out it was just the screen protector fooling the proximity sensor. Job done
CURED.
Crap screen protector.......... took it off, job done!! :laugh::laugh::laugh:
Thanks everyone.
zarch1972 said:
CURED.
Crap screen protector.......... took it off, job done!! :laugh::laugh::laugh:
Thanks everyone.
Click to expand...
Click to collapse
Crap. Are the good screen protectors leaving holes open for the sensors? My $3 eBay one did not and I'm having issues as well.
zarch1972 said:
CURED.
Crap screen protector.......... took it off, job done!! :laugh::laugh::laugh:
Thanks everyone.
Click to expand...
Click to collapse
What brand of screen protector were you using? I ordered xo. Hope it works fine.
My SGP screen protector only had a cut out for the camera and covered the prox sensor. I had to remove it.
I'm sure once SGP figures it out they will make cut outs for their nexus 4 screen protectors.
Sent from my Nexus 4 using Tapatalk 2
_Opiate_ said:
My SGP screen protector only had a cut out for the camera and covered the prox sensor. I had to remove it.
I'm sure once SGP figures it out they will make cut outs for their nexus 4 screen protectors.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
what's the best way to 'fix' these. hole punch?
dwd3885 said:
what's the best way to 'fix' these. hole punch?
Click to expand...
Click to collapse
X acto knife. Carefully.
Yeah i had the same issue with my SGP. I just out the slot with a scalpel (hey i have them available to me and its better than an exacto knife).
Anyways, i contacted their support to report the issue (not because i wanted my money back or anything). I asked them to let me know when they retooled the protector and then maybe they could send me a replacement. Instead they are sending me another package for free. I swear no one reads/pays attention to things. i don't want more protectors that are not professionally cut, but whatever.
My SGP also has this problem. I sent a email and will see what they say.
I've got the same problem with my cheap eBay protector too. But I also have one on order from Skinomi, and I just emailed them to ask if they have the cut out or not...good news:
"Yes! We have finalized the Skinomi film designs for the LG Nexus 4 and it does indeed include a cutout for the proximity sensor."
Sent from my Nexus 4 using xda premium
Same problem with BestSkinsEver
Yup, i was panicking that this was going to be a hardware issue but if i peel back the corner of my skin from BestSkinsEver, the issue goes away.
I've emailed them to see what they have to say about it.
Tiredad said:
Yup, i was panicking that this was going to be a hardware issue but if i peel back the corner of my skin from BestSkinsEver, the issue goes away.
I've emailed them to see what they have to say about it.
Click to expand...
Click to collapse
I was just about to worry until I read your post. I've now contacted BestSkinsEver as well. Taking off the screen protector fixed the issue.
I am having issue, no SCP . Just putted into my brand new Bumper case and the earpiece and proximity not working
_Opiate_ said:
Do you have a screen protector on you nexus? I had to take mine off because i caused the exact problem your having. As soon as I took it off the problem went away. So if anyone gets a screen protector make sure it has a cut out for the prox sensor.
Click to expand...
Click to collapse
This works. I had the same problem and cutting off the upper left corner of the screen protector fixed it. Buy a better quality screen protector next time.
Hello,
today when I was cleaning the screen I noticed there is a little piece of dust or something under the glass, it is not in the screen it is exactly in the black frame surounding the screen when it's turned on. Is this normal? Do you guys have this too or I got an defective one? Is this covered by warranty?
I am including a picture.
Thank you
ongbac said:
Hello,
today when I was cleaning the screen I noticed there is a little piece of dust or something under the glass, it is not in the screen it is exactly in the black frame surounding the screen when it's turned on. Is this normal? Do you guys have this too or I got an defective one? Is this covered by warranty?
I am including a picture.
Thank you
Click to expand...
Click to collapse
Both my S4's don't have that. I would try and get it exchanged under warranty.
I have a tiny piece of hair under my HTC one screen and it's kinda s bother. Unfortunately the store policy where I got it from don't allow for exchange, so am keeping it this way until HTC does something about it. Seems like HTC and Samsung were rushing the production up and forgot all about quality control.
Mines not got it, Id get it replaced
Sent from my GT-I9505 using xda premium
There is a vid of the factories that assemble cell phones and tablets. It's interesting..i was impressed the women are working fast and professionally but it bugged me that there is absolutely no dust control, lint free clothes, hair nets, etc. Basically theres a good chance every device will have stuff on the display under the glass. I think most people just think it happened when they put it in their pocket the first time.
Watch this if u think soldering irons and women are sexy
http://www.youtube.com/watch?v=AfyAjkPIYyc
Note the constant knocking sound. That is someone testing the mics with a piece of wood on the table
faiyo said:
there is absolutely no dust control, lint free clothes, hair nets, etc. Basically theres a good chance every device will have stuff on the display under the glass. I think most people just think it happened when they put it in their pocket the first time.
Click to expand...
Click to collapse
To be fair it is only a $49 tablet but cool video!
Sent from my GT-I9505 using xda premium
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
You sure it's under the glass and not just stuck to the top? It's strange that dust could get through. If so, I would contact the retailer and get it exchanged as it sounds like a defective handset.
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
timtom67 said:
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
Click to expand...
Click to collapse
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
VEAWA said:
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
Click to expand...
Click to collapse
Do you have any photos of it?
Sent from my SM-G935F using Tapatalk
Any little defects phone company's like to brush off so it saves them money and time.
Sent from my XT1575 using Tapatalk
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
You meant something like this? I have it as well.
iz1pp0 said:
You meant something like this? I have it as well.
Click to expand...
Click to collapse
That sure looks annoying.
iz1pp0 said:
You meant something like this? I have it as well.
Click to expand...
Click to collapse
I noticed that on mine today, a quick scrape with my nail removed it
CuBz90 said:
I noticed that on mine today, a quick scrape with my nail removed it
Click to expand...
Click to collapse
How can you put your nail inside this micro hole?
iz1pp0 said:
how did you put inside your nail there?
Click to expand...
Click to collapse
I suppose it wasn't actually under the glass. It was at the side of the home button.
The issue in the photo looks more like light from the screen to me.
Sent from my SM-G935F using Tapatalk
From my personal experience and "investigation" I was able to remove most of the dust with a very thin sheet of paper and lots of patience. I put the paper between the glass and the frame and pushed the dust out. It took a long time though.
As for the investigation part it appears that the black coating doesn't extend all the way to the edge of the glass which means there's a very narrow part of the glass where the dust can get stuck and stay visible.
It's a near perfect phone with 2 very annoying downsides, fingerprints and dust getting stuck around the glass frame, at least with the black version.
I have this same issue. Driving me crazy...
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
krico said:
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
Click to expand...
Click to collapse
No... wouldn't that ruin it cause it water resistant but I don't think under any pressure though..
I have that issue around the speaker grill mesh
https://goo.gl/photos/VUv6LyYvH5KQQ6iF8
I have dust as well around the ear piece grill and around my home button.
Sent from my SM-G935T using XDA-Developers mobile app
It's annoying as hell but I guess I live with it unless it makes it way to the camera or the proximity sensor
Sounds like a defect.
Dust under the screen means that your phone is not water proof.
Id go back to the store and get another one.
I had this with a gaminng system. Took it back and got another one.
It does not mean it's not water proof it just means it's not sealed around the edge, it's sealed further in as there's a small crevice