Database Users

[Guide] Getting ride of the Phantom Voice Mail Icon (NOT THE TEXT MESSAGE ISSUE)

Thanks to a suggestion made by a follow XDA Member (Can't remember his name sorry!!)
Actually you can fix the Voice Mail Icon issue!!! The one that shows up in the top left corner, NOT the text mail issue.
Takes an OLD sprint phone and some time.
First, put your EVO back to a STOCK ROOTED ROM.
Get your old phone out of the junk drawer (HAS TO BE A NON ANDROID PHONE) and call Sprint. Have the OLD phone switched back onto your account (thus removing your EVO from your account).
Once the OLD phone is activated follow all the steps to activate your voice mail account.
Call your phone from a land line phone and leave yourself a message, then call your voice mail on your old phone and delete it. MAKE SURE THERE ARE NO OTHER MESSAGES IN YOUR YOUR VOICE MAIL ACCOUNT.
Now you can call Sprint back and reset up your EVO. Once your EVO is all set up your EVO will reprovision your VM account. Follow all the instructions to get your VM account setup again. This would be a good time to update all the radios, PRI and PRL and make sure you update your profile.
No go back into recovery and wipe all and either NAN Droid back to your old ROM or start fresh. If you Nandroid back to a ROM with the VM Icon on it, don't worry it will clear off.
Use Google Voice if you can from this point forward. I have flashed many AOSP ROMs since going through all these steps and I no longer have to STARE at the stupid VM Icon.

Bump this back up for those that might not have seen this fix. Takes some time to get it all done but I keep seeing post on how to get rid of the Voicemail Icon.
This process works perfectly.

Thanks, I'm tempted to try, but such a pain in the ass.

What I do for the perfect rom...

indagroove said:
Thanks, I'm tempted to try, but such a pain in the ass.
Click to expand...
Click to collapse
Yes it is but I am soooo glad that damn ICON is gone it was worth the time and effort. I have flashed back and forth between Sense and AOSP ROMs several times in the last few weeks and I have NOT had the voice Mail ICON sense.

Fixed!!!!!!!!! Posted my update on page 2 of this thread.

Thank you for posting this and explaining the issue in the unofficial CM7 thread. I was getting sick of people saying "use Google Voice" when they have no idea what they are talking about.
I have an old Samsung phone...may try this.
Sent from my PC36100 using XDA App

Worked like a charm. THANK YOU!!!!

Just did this...about to flash CM6. *fingers crossed*
BTW, you don't have to call....you can just use the Sprint chat.
EDIT: OH MY GOD IT WORKED.

Vivix729 said:
Just did this...about to flash CM6. *fingers crossed*
BTW, you don't have to call....you can just use the Sprint chat.
EDIT: OH MY GOD IT WORKED.
Click to expand...
Click to collapse
Yea!!! Glad it worked for you.
Sent from my PC36100 using XDA App

God I hope somebody finds another way to clear it.

This took me about a good 45 minutes, but the process was simple and the results were as described. I no longer have to see that pesky and annoying voicemail icon. A+ guide

p0rkguy said:
God I hope somebody finds another way to clear it.
Click to expand...
Click to collapse
Unfortunately there us no other way. The problem lies with the voice mail that was trapped in your que... so to speak before you went to an Android phone.
Sent from my PC36100 using XDA App

I just tried this on my Sprint Hero and it worked like a charm. I have three small things to add:
1. You actually don't even have to call Sprint or chat. All you have to go is log onto mysprint.sprint.com, on the main page scroll down to your device, and select "Activate a new phone" from the "Manage my device" pulldown.
2. If you get a "Data Call Failure: Error Code 67" message when you first reactivate your Hero/Evo, just update your Profile and everything should be fine. You may need wifi to do this.
2. I would recommend that once you switch back to your Hero/Evo, flash a new rom rather than nandroiding back to one with the voicemail issue. I chose to try a nandroid first, and the issue was still present (although this may have been because I had GV messages in my inbox, not sure on this). However, as soon as I booted up a clean copy of AOSP, the notification was gone.
I have been searching for a fix for this issue for months. Thank you so much for posting this!

Hey, this is great. I hate talking to sprint, and that was the only thing stopping me. Will try this tonight. Thanks!
zwizzle said:
I just tried this on my Sprint Hero and it worked like a charm. I have three small things to add:
1. You actually don't even have to call Sprint or chat. All you have to go is log onto mysprint.sprint.com, on the main page scroll down to your device, and select "Activate a new phone" from the "Manage my device" pulldown.
2. If you get a "Data Call Failure: Error Code 67" message when you first reactivate your Hero/Evo, just update your Profile and everything should be fine. You may need wifi to do this.
2. I would recommend that once you switch back to your Hero/Evo, flash a new rom rather than nandroiding back to one with the voicemail issue. I chose to try a nandroid first, and the issue was still present (although this may have been because I had GV messages in my inbox, not sure on this). However, as soon as I booted up a clean copy of AOSP, the notification was gone.
I have been searching for a fix for this issue for months. Thank you so much for posting this!
Click to expand...
Click to collapse

Just did this and it took less than 30 minutes. Trying to actually start a chat with them took a bit of time for me though.
Nandroid back into MIUI and it disappeared a minute later.

p0rkguy said:
Just did this and it took less than 30 minutes. Trying to actually start a chat with them took a bit of time for me though.
Nandroid back into MIUI and it disappeared a minute later.
Click to expand...
Click to collapse
Same here. It helped that I had a land-line, and 2 sprint phones (EVO and my old dumb-phone)
I think I got lucky yesterday though. The night before I got up to level 3 tech and all they did was re-provision my voicemail account and that didn't fix it. Re-provisioning the voicemail does nothing, so you can tell them that if they want to try that first... it is a waste of time.
I got a level 1 guy yesterday and luckily, he had seen this problem before and was so easy to work with.
One thing he mentioned that may help people... when he sent me a voicemail on my old phone to delete, he marked the voicemail as URGENT. Not sure why that may help, but it worked for me.
I can use MIUI now without any New Voicemail (2) notifications!!!!!!!!!! I never thought I would see the day. Big thanks to the original poster.

Not sure, but I think you would be able to re-provision using EPST. Back in the Hero days when we lost data we would dial ##data# and enter MSL and reset the data. The phone would reboot and all was good! I wonder if something like this would work for voicemail. I have not experienced this problem, just trying to help.

zwizzle said:
1. You actually don't even have to call Sprint or chat. All you have to go is log onto mysprint.sprint.com, on the main page scroll down to your device, and select "Activate a new phone" from the "Manage my device" pulldown.
Click to expand...
Click to collapse
This is true, however....for some reason when I tried to do this, it gave me an error message and I still had to contact Sprint. I guess it depends on the phone you are switching to. So YMMV.

Jetdr said:
Thanks to a suggestion made by a follow XDA Member (Can't remember his name sorry!!)
Actually you can fix the Voice Mail Icon issue!!! The one that shows up in the top left corner, NOT the text mail issue.
Takes an OLD sprint phone and some time.
First, put your EVO back to a STOCK ROOTED ROM.
Get your old phone out of the junk drawer (HAS TO BE A NON ANDROID PHONE) and call Sprint. Have the OLD phone switched back onto your account (thus removing your EVO from your account).
Once the OLD phone is activated follow all the steps to activate your voice mail account.
Call your phone from a land line phone and leave yourself a message, then call your voice mail on your old phone and delete it. MAKE SURE THERE ARE NO OTHER MESSAGES IN YOUR YOUR VOICE MAIL ACCOUNT.
Now you can call Sprint back and reset up your EVO. Once your EVO is all set up your EVO will reprovision your VM account. Follow all the instructions to get your VM account setup again. This would be a good time to update all the radios, PRI and PRL and make sure you update your profile.
No go back into recovery and wipe all and either NAN Droid back to your old ROM or start fresh. If you Nandroid back to a ROM with the VM Icon on it, don't worry it will clear off.
Use Google Voice if you can from this point forward. I have flashed many AOSP ROMs since going through all these steps and I no longer have to STARE at the stupid VM Icon.
Click to expand...
Click to collapse
HOLY THIS ON MY PHONE!
i hate it when people caps type... but this needed some yelling out of my system! thx

[Q] Voicemail will not notify of new messages. Replacement MT4G didn't help.

I am completely lost at this point. Any help would be greatly appreciated.
On my previous MyTouch 4G I rooted and installed CM7. As soon as I did that my voicemail stopped sending me notifications when a new voicemail would arrive. And when I would go into the T-Mobile Visual Voicemail app to manually sync voicemails the app would always say there were no messages. But when i called my voicemail I had new voicemails in my mailbox. I reverted back to stock and the issue remained.
After spending hours on the phone with T-Mobile tech support they finally just sent me a replacement MyTouch 4G. After setting up my information for the first time the phone instantly alerted me of new voicemails. However, ever since that initial startup the stock visual voicemail is back to not notifying me of new voicemails. In order to get new voicemails I have to go into Phone/Visual Voicemail and manually sync voicemails for them to appear in the mailbox.
I've checked every setting I can find to have this done automatically but nothing is working. The new phone is 100% bone stock so it just doesn't make sense. Has anyone else run into this issue?

try downloading google voice, and set that up (its a free service) This will change your configuration over to google voice for voicemail. if this works then either keep it or go into the settings and change it back to tmobile for the voicemail. this may help you out.

No text messages

Okay, i'm rooted and have been Running MIUI for a few months without issue.. Last Friday i did a FULL WIPE (factory reset, cache and delvik) and upgraded to the newest 1.7.15 MIUI ROM -- everything worked fine.. except for my text messages.. I wasn't receiving any.. I could send them out fine.. i just dont get any.. so after i tried to do EVERYTHING to fix it.. nothing worked, and i decided, oh well I'll flash back to Sense until next release.. Well i flashed back to sense (Did a full wipe, then a nandroid restore) and my Text messages STILL do not work.. I have never used Google Voice, but i was told that could be the cause, so i opened it and turned it on.. and i was able to get text messages to my google voice box) I do not like google voice, nor do i want to use google voice.. So i then went from my PC and disabled google voice from within my PC's browser, and i then uninstalled it. Now i'm back to not being able to receive text messages...
Does anyone have ANY idea what so ever could be the cause of this? I am completely stumped. I thought 100% it was an issue with MIUI, but i cant even get them on my Sense ROM.. All of my calls and sent text messages work fine, but i receive no incoming text, nor notifications or anything that i'm getting any texts... Yet if i use google voice, i can get my text messages..
Any help would be greatly appreciated
I have also Updated my Profile and PRL
if i go into HTC Software Updates it says there is a 2.3 Gingerbread update 4.24.651.1 (6.07MB)
but i am on the rooted stock gingerbread version of that i believe, unless another update came out after the original June 4th gingerbread release, because ever since then i've been on MIUI anyway
EDIT:
I just attempted a Full factory reset, and i still cannot get any text messages
I am chatting with sprint and he told me to try these codes in the phone dialer
##DATA#
##72786#
and they used to work, but now it just freezes my phone dialer and nothing happens...
What the hell is going on? EVERYTHING ELSE works just fine except for receiving text messages

google voice
if you have sprint with Google Voice Enabled on every time you install Google voice it disables incoming text to your number, click on the gear on the right top corner on your Google voice account page - Click Voice Settings - Click Edit on your phone number - make sure this is checked.
Text Settings:
X - Receive text messages on this phone (mobile phones only)

Question #2 --
The sprint guy i'm talking to said he will waive the $100 insurance fee and ship me a new phone if i want.. If i agree to this, will the new phone ship with a 2.3 gingerbread version that is unable to be rooted?
Or have they finally rooted that also? Last i checked i heard people who accepted the OTA update lost their root and there was no way to get it back

I actually just got a refurb a couple of days ago, they seem to all be coming with new hboot. So no root yet.

Well i did re-download google voice, but i never enabled it or even ran it for that matter, and i have sense enabled it and used it.. then disabled it and i still do not get any texts

pulazki said:
Question #2 --
The sprint guy i'm talking to said he will waive the $100 insurance fee and ship me a new phone if i want.. If i agree to this, will the new phone ship with a 2.3 gingerbread version that is unable to be rooted?
Or have they finally rooted that also? Last i checked i heard people who accepted the OTA update lost their root and there was no way to get it back
Click to expand...
Click to collapse
Not rooted yet but there are a few people working on it. A few days ago a leaked video from AlpharevX showed they unlocked the 3d and sensation, and according to them this method works for all current HTC bootloaders. So if you don't mind not having root for a while get one, if not then don't switch. Who knows how long before a root method actually gets out for the Evo with 2.3.3. Could be today or next month.

did you try what i mentioned above go to google.com/voice (on your computer) and make sure that option is on. This only happens when you Enable your sprint number with Google voice.

Yes i have been on google voice all morning, but when i click on the gear in the top corner now nothing happens, i cant get into settings ever since i disabled google voice, all that happens is a little blue bar appears on the same page.. are you suggesting that i re-download google voice, set it up again and then i'll be able to go back into the account settings? because so long as it's disabled i am unable to view any google voice setting page

pulazki said:
Yes i have been on google voice all morning, but when i click on the gear in the top corner now nothing happens, i cant get into settings ever since i disabled google voice, all that happens is a little blue bar appears on the same page.. are you suggesting that i re-download google voice, set it up again and then i'll be able to go back into the account settings? because so long as it's disabled i am unable to view any google voice setting page
Click to expand...
Click to collapse
That's weird... it might be your browser it should let you add a number even though you don't have any on there.
google.com/voice?pli=1#phones | to go directly to settings page |

I found this thread in the google voice and my issue has apparently happened to this person also and he was not able to resolve it, and actually had to get a new phone.. Which is what i think I'M going to have to do, but i DONT want to do that because i hate SENSE, and i want to run MIUI... but there is no root for the new OTA 2.3 gingerbread, does anyone have ANY IDEAS? how can i completely disconnect google voice?
http://www.google.com/support/forum/p/voice/thread?tid=7a4e7d5494abe0d9&hl=en

Panic Eye.. I have re-downloaded google voice, and i am using it now.. as it's the only way i can get text messages, after searching and searching i have found a plethora of people who are having my exact same issue.. and i have yet to find a single one who has found a fix for the problem.. all of them say that sprint just suggests new phones to them.. this is nuts.. it's obviously a google voice issue, but no matter how many times i disable google voice from my pc, or from my phone, it doens't fix it.. I've even done a full factory reset and didn't log into my gmail account.. which should definitely get rid of any google voice crap, but it doesn't .. so maybe it's a phone problem? i have no idea.. i'm completely stumped

pulazki said:
I found this thread in the google voice and my issue has apparently happened to this person also and he was not able to resolve it, and actually had to get a new phone.. Which is what i think I'M going to have to do, but i DONT want to do that because i hate SENSE, and i want to run MIUI... but there is no root for the new OTA 2.3 gingerbread, does anyone have ANY IDEAS? how can i completely disconnect google voice?
Click to expand...
Click to collapse
Honestly I doubt it's your phone, it has something to do with sprint/google integration. I would try to convince a Sprint rep to deactivate and reactivate your phone, can't really think of anything else you could do besides attempting to re-enable Google Voice with the Google Voice app and try to access the settings on the browser again.

Bump -- Any help at all? Has no one else ever experienced this

not receiving sms
I believe I have the same problem. It's pretty frustrating.

Voicemail notification won't go away

I've had my MXPE for about a week now, and ever since I've activated it, I've had a constant voicemail notification that won't go away, and re-notifies me every couple hours. I'm on Sprint, and I've already contacted their customer support, they had me reprogram the phone, then do a factory reset and the notification was still there. So they told me to contact Motorola for support saying it must be a software issue, but Motorola said it wouldn't be software it would be with Sprint. I've waited a few days, but it's still there and I've missed important messages because I didn't know I was being left voicemail. Is there any fix for this, or should I just return the phone? I haven't seen anyone else complain about it, so I'm thinking it might just be my particular phone does have buggy software.
Edit: I've tried both leaving myself a message and clearing my phone app cache, that makes it go away for about an hour and then it comes right back.

Have you tried just deleting the 1 voice mail that is giving you problems? Maybe it is hung up in the system somehow.

Oaklands said:
Have you tried just deleting the 1 voice mail that is giving you problems? Maybe it is hung up in the system somehow.
Click to expand...
Click to collapse
I have no messages in my voicemail, and Sprint reset my services so I had to completely set the system up again.

That happened to me and it was a result I believe of Google Voice. I eventually had to sign up for visual voicemail through AT&T, log on, and the message was there. I had to delete it from visual voicemail and it deleted from my phone.
Sent from my XT1575 using XDA Free mobile app

jiggyb21 said:
That happened to me and it was a result I believe of Google Voice. I eventually had to sign up for visual voicemail through AT&T, log on, and the message was there. I had to delete it from visual voicemail and it deleted from my phone.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
Was having the same issue too, on AT&T. I saw it right when I was transitioning from my backup S5 and then ignored it because it said it was coming from my Google Voice account. Kept getting stupid VM notifications for as long as I've had this phone and just came across this post. Never thought to check my AT&T voicemail, which is where their "welcome" voicemail was stored, no other messages, and deleted that sucker. Hopefully no more VM notifications pop up!

SMS, MMS over wifi on Verizon

I was wondering if there was a way to get SMS and MMS to work over wifi with any app other than verizon messages. I've been a big user of that since they incorporated individual sounds for contacts. However, their most recent update has made MMS stop working entirely so I've gone back to Messenger for now. But last night I was at a bar with a friend and for whatever reason, inside the building a VZW signal was impossible. Outside the building it was fine....but inside it just dropped out. Wifi worked fine, but I was unable to send or receive any messages. Hangouts I cant remember if it could handle wifi for sms or not...and hangouts is not playing the correct sounds I select for contacts on my 6p.

i'm glad to know that I'm not the only one who used verizon messages that had mms stop working since that latest update. Of course they won't support the Nexus 6p, so I think we're stuck in a waiting game for now.

If you use Google Voice, you can use Hangouts for calls/sms/mms over WiFi or mobile data.

No.. I don't use Google voice. I've had my number far too long to switch to a Google voice number. I like the stock app.... But having the ability to text over wifi was nice with Verizon messages. I had a nasty exchange with their tech support. They kept telling me the same crap. I had to tell them as a nexus owner I'm not a tech idiot. It's on their end and started with their update. Fix it. Of course they continue to tell me it's my fault some setting isn't enabled when it is.

318sugarhill said:
No.. I don't use Google voice. I've had my number far too long to switch to a Google voice number. I like the stock app.... But having the ability to text over wifi was nice with Verizon messages. I had a nasty exchange with their tech support. They kept telling me the same crap. I had to tell them as a nexus owner I'm not a tech idiot. It's on their end and started with their update. Fix it. Of course they continue to tell me it's my fault some setting isn't enabled when it is.
Click to expand...
Click to collapse
You can move your number to google voice.
Sent from my Nexus 6P using Tapatalk

318sugarhill said:
No.. I don't use Google voice. I've had my number far too long to switch to a Google voice number. I like the stock app.... But having the ability to text over wifi was nice with Verizon messages. I had a nasty exchange with their tech support. They kept telling me the same crap. I had to tell them as a nexus owner I'm not a tech idiot. It's on their end and started with their update. Fix it. Of course they continue to tell me it's my fault some setting isn't enabled when it is.
Click to expand...
Click to collapse
Just to respond to your google voice question. I had a number for almost 14 years. I ported that number over to Google Voice for 20$ one time fee and forwarded my google voice to my cell phone number.

I've been scouring the web for an old version of Verizon Messages and am coming up short. I'm hoping that by installing an old version, it will fix our issues. I'm going to try contacting the developer.

U2502 said:
I've been scouring the web for an old version of Verizon Messages and am coming up short. I'm hoping that by installing an old version, it will fix our issues. I'm going to try contacting the developer.
Click to expand...
Click to collapse
Its available on Amazon App store incase you are wondering.

right, but that is a really old version. I want the one right before this most recent update that broke it. Thank you though.

U2502 said:
right, but that is a really old version. I want the one right before this most recent update that broke it. Thank you though.
Click to expand...
Click to collapse
it is available on apkpure site. You can find many old versions. Just do a quick google search and you should find it.
Search Term: Verizon Messages APK

If I can find my S4 and charge it... I can use apk extractor to grab the old version of my S4 from before my nexus arrived. Also might be on my N7 if that hasn't automatically updated.

Big thanks to chichu_9! Inwas able to get last month's version on apkpure and now mms is working again, over wifi and vzw network. I just can't update the app anymore

Thanks @chichu_9 I got the apk from apk pure and all is working well again. Thanks.

So the Verizon Messages 6.0.2 works over wifi... correct?

byproxy said:
So the Verizon Messages 6.0.2 works over wifi... correct?
Click to expand...
Click to collapse
yes, that is the version that I rolled back to on my phone and it has been working over wifi. MMS group messages have also been working.

I have 6.02 as well and everything is fine. I received an email from the VZW messages app team and they are aware and "working" on the problem

Adblock plus is blocking mms as of now. Remove it and mms will be back.

I don't have ad block and MMS is still not working on VZW messages. I'm completely stock. It's a problem with the latest update. According to Verizons email they sent me.. "we are aware of the problem and working to correct it"