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Hi everyone, apologies in advance for not being very tech savvy and for the dumb questions I'm bound to ask!
My Touch HD keeps freezing or just going extra extra slow and sometimes wont openn various things - then when I look at it half an hour later everythings open!
Anyhoo it's being sent off tomorrow under the warranty to be fixed. How do I make sure all my music, pictures, videos, contacts etc are all saved to the sim or memory before they get wiped?
My phone wont link via the USB to the laptop and my laptop doesn't have bluetooth (oldschool!)
Can someone please give me an idiots guide how to not lose all my stuff?!
Finnbob said:
Hi everyone, apologies in advance for not being very tech savvy and for the dumb questions I'm bound to ask!
My Touch HD keeps freezing or just going extra extra slow and sometimes wont openn various things - then when I look at it half an hour later everythings open!
Anyhoo it's being sent off tomorrow under the warranty to be fixed. How do I make sure all my music, pictures, videos, contacts etc are all saved to the sim or memory before they get wiped?
My phone wont link via the USB to the laptop and my laptop doesn't have bluetooth (oldschool!)
Can someone please give me an idiots guide how to not lose all my stuff?!
Click to expand...
Click to collapse
Aside from contacts and their phone numbers, you can't really save anything else to the SIM as its capacity is extremely small. You'll have to get a program like PIM backup which will let you back everything up (contacts/texts/emails/music). Another way to do this is to download microsoft's myPhone (which is free) which will upload everything to a microsoft server and then you can download it all back to your phone. However if you have alot of large files (like ton of music) this will take a while so make sure you do it over wifi.
here's a link to MyPhone:
http://myphone.microsoft.com/mkweb/Start.po?mkt=en-US&ocid=sem_enus_g-myphone
Have you tried a soft reset on the phone?
As said, Pim backup will do all you want, or get Sprite backup as well.
highly recomend PIM Backup
will back up will do everything you need but may be slow to backup your music and videos.
I would use total commander to search your my documents folder on the phone and copy across to the memory card.
Back up
Back Up - I use Sunnysoft Backup Manager (currently ver 4.0.0.2, build 07131)
This will back up any or all of your device based files together with any files on memory cards if you wish. I back up my phone to the resident SD card. Periodically I back up my SD card to my desktop.
The software works fine on the Touch HD. I used it after I had upgraded to the latest rom update. It must have saved me hours. It's a great comfort if something go wrong. The software keeps an executable file on the SD card, so you just need to run that to restore everything after a hard reset. Worth every penny.
Regards,
Stef
Hi,
I currently only have 4.98mb left of the 180.85mb total storage available on my device and am now getting 'critically low memory' warnings. I have not installed many apps or anything else to the phone and can't really understand why this is so high.
I had a look at the folders which are: -
Application Data 39.8mb
Documents and Settings 1.07mb
My Documents 2.77mb
Program Files 10.4mb
Windows - doesn't say but must be approx 115mb for the total to be correct? Is this normal?
Also, I have 115.06mb free of the 336.93mb total program memory available.
Is anyone else having similar issues? If the windows section is suppossed to use this high amount why has the phone not been allocated enough memory to deal with it?
Thanks
James
You should search a bit, but, empty the cache folder of HTCAlbum, Opera, etc.. in Application Data.
Thanks for the help. I have deleted the contects of the HTCalbum cache and Google maps and this has increased the available memory to 39.57mb.
Why should we have to delete cache data to be able to use our device? This seems a bit crap to me
Your memory usage is not normal- the HD2 has about 135MB free Storage Memory after a hard reset, so something has grabbed your memory somewhere.
I'd suggest downloading a small program called SpaceFinder which can give you a tree view of where the memory has gone sorted by folder size. It was designed for much older versions of WinMo but still works well. Some of the fiels it sees are in the ROM, but at least it will give you some clues.
Culprits for memory usage apart from the caches are music and video files- look in those folders to see if there's anything obvious.
Hello JJJJacksonjjjjj
Your problem is not new and has been reported many times on here.
If you look in the hints and tips thread in this forum there are a number of suggestions for clawing back memory space, which I suggest you implement.
Other thing is I bet you have been installing all of your apps onto the phome memory when you could have done so onto the storage card. If I am right then I would suggest you backup all your data using, say Sprite Backup or my preferred app which is SPB Backup, hard reset your phone and rebuild it from scratch, installing your apps carefully and onto the memory card instead.
Might sound a bit heavy handed but you will reap the benefits in the long run (If too drastic for you then deinstall and reinstall apps onto external memory instead without hard resetting).
I built my phone exactly this way from day one. Every app that gets installed gets assessed by me as to whether it needs to be in phone memory or not. If not then its straight onto the memory card (running an 8GB at the moment, waiting for the 32GB to come onstream and at at a reasonable price).
This, plus all the tips in the thread I mentioned earlier, have left me a happy bunny memory wise.
Good luck with it.
WB
Thanks guys, I am sorted now.
I downloaded spacefinder (really good program) and found out straight away that I had 30mb+ in Windows>Opera9>Profile>Download. I didn't know it kept all the downloaded cabs and pdfs etc you download (without saving), I thought these would be cleared when you exit Opera.
Also there were loads of facebook pictures in the temporary internet files of Internet Explorer! Why does it save all these?!
Anyway, I am now at 93.5mb free out of 180.85mb so all is good
Don't get me wrong I love my HD2 (and TP before) but HTC will never win over the mass market unless they sort out these kind of issues. Most people I know wouldn't have the first idea about all the messing about we have to do with these devices, and as a result they would have a sluggish, buggy device within weeks of normal use.
Without the help form you guys on XDA I would have probobly ditched the TP after a month or so, and I think I knew deep down I was being too hopeful, but I thought the HD2 would be free from the minor niggles I had with my TP.
That turned into a bit of a rant lol.
Thanks again guys.
...many problems are for cache of programs like htc album, opera, google maps...
...in this post there are many advice, and explain how to move the htc album cache to storage card
http://forum.xda-developers.com/showthread.php?t=600578
...i have a good result with SKTOOLS program, because i had the same problem with the internal memory
good luck!
jjjacksonjjj said:
Don't get me wrong I love my HD2 (and TP before) but HTC will never win over the mass market unless they sort out these kind of issues.
Click to expand...
Click to collapse
Glad you're sorted- despite its age, I still always load Spacefinder as one of my 1st apps. Only 72KB and does exactly what it says!
Don't blame HTC for these issues- it is down to both MS and the application developers like Opera to define whether & where they store stuff.
At least the HD2 has a fair amount of free space- unlike earlier devices which ground to a halt because of these stupid problems.
Spacefinder download link please gents (google is not turning up what I am looking for)?
Cheers
WB
NeilM said:
Don't blame HTC for these issues- it is down to both MS and the application developers like Opera to define whether & where they store stuff.
Click to expand...
Click to collapse
I am probably being a bit unfair to HTC, but a lot of the common issues most people seem to have are (as far as I can see) ones that HTC should sort - sms, pink camera etc (I didn't just mean the memory). How can they release a top line device with these issues and expect that users will check for and install fixes?
My point is that they are selling us a product; which they know things like Opera, the facebook app, HTC photo etc are integral to how it will be used by the consumer, so they should ensure these functions work reliably out of the box without user research and fixing.
I don't want to knock HTC (I wouldn't have any other device now), but there are always niggles that they should sort out before release
Hi,
I love my HD2 but I have one problem which is realy starting to annoy me. If I connect my HD2 to my laptop (or any other computer or mac), and then I unplug it again, HTC Album Manager should reindex the songs on my SD card and I should be able to play them.
However, 75 percent of the time, for some reason it keeps searching and searching and it never finds anything. It doesnt actualy say its found anything, just the litle circle in the top indicating that its still searching. Library at this time is empty. The only way to fix this is a soft reset. Windows Media Player has no problem finding and playing these files while htc album is struggling.
I've tried killing the audiomanager or albumsearcher processes by microsoft task manager, but for some reason the version on the hd doesnt allow you to kill processes, only tasks.
I've had this problem on my 1.48 NLD Official rom and now on my Dutty's v.5 Holy Grail rom.
Has anybody else experienced these problems and if so, have you been able to fix it?
Thanks in advance...
nilsk123 said:
Hi,
I love my HD2 but I have one problem which is realy starting to annoy me. If I connect my HD2 to my laptop (or any other computer or mac), and then I unplug it again, HTC Album Manager should reindex the songs on my SD card and I should be able to play them.
However, 75 percent of the time, for some reason it keeps searching and searching and it never finds anything. It doesnt actualy say its found anything, just the litle circle in the top indicating that its still searching. Library at this time is empty. The only way to fix this is a soft reset. Windows Media Player has no problem finding and playing these files while htc album is struggling.
I've tried killing the audiomanager or albumsearcher processes by microsoft task manager, but for some reason the version on the hd doesnt allow you to kill processes, only tasks.
I've had this problem on my 1.48 NLD Official rom and now on my Dutty's v.5 Holy Grail rom.
Has anybody else experienced these problems and if so, have you been able to fix it?
Thanks in advance...
Click to expand...
Click to collapse
I've not had these problems with it, but have had issues that the tracks on an album don't get listed in track order, and I can't find a way to re-arrange the order, any ideas?
I've had a similar issue to you, but with windows player though. It won't find any of my music to add to the library, but will find all other sounds such as alarms, sat nav voices etc. How do I get it to find my music and not the other sounds?
snerkler said:
I've not had these problems with it, but have had issues that the tracks on an album don't get listed in track order, and I can't find a way to re-arrange the order, any ideas?
Click to expand...
Click to collapse
Emm, google for mp3 tag, with this you can change id3 tags from your files and readjust the track order. The problem is probably not htc music player, but the files themselve.
nilsk123 said:
Emm, google for mp3 tag, with this you can change id3 tags from your files and readjust the track order. The problem is probably not htc music player, but the files themselve.
Click to expand...
Click to collapse
The thing I don't understand is that the tracks are in the right order in my music library on the PC, so why should it be different on the phone?
snerkler said:
The thing I don't understand is that the tracks are in the right order in my music library on the PC, so why should it be different on the phone?
Click to expand...
Click to collapse
Hmm, it could be that they use an unsupported tag format? If not, then I have no idea. Have you tried my suggestion?
nilsk123 said:
Hmm, it could be that they use an unsupported tag format? If not, then I have no idea. Have you tried my suggestion?
Click to expand...
Click to collapse
No, not yet. I was hoping I didn't have to go through my entire music collection retagging everything but looks like I may have to. I wonder if it's anything to do with the way windows 7 tags things?
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Same problems here! My mp3´s are tagged absolute correct using mp3tag. No problems on any other device/software. Only on my HD2.
In addition to that, sometimes I have duplicate tracks listed in the music player.
There seems to be a bug in the 1.48 release...
Hope this will be fixed soon.
d3l1 said:
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Click to expand...
Click to collapse
thanks for confirming.
Can you tell me what SD card you use?
contacted htc support about the issue, will post here when they respond. anyone else who can confirm this?
Ive got this "bug" aswell but found an easy way to solve it, just go in to ur media player on ur phone and then updater ur library and all songs will be readded. sure its kinda stupid if u have to do it several times but its still a solution for now.
Wolde said:
Ive got this "bug" aswell but found an easy way to solve it, just go in to ur media player on ur phone and then updater ur library and all songs will be readded. sure its kinda stupid if u have to do it several times but its still a solution for now.
Click to expand...
Click to collapse
well yes but then you can only play them from Windows Media Player, I prefer HTC Audio Player over Windows Media Player...
d3l1 said:
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Click to expand...
Click to collapse
When connected in drive mode the SD card is not accessible from the phone and this causes all sorts of problems, this is not the case when connected to active sync. Is this a winmo issue or HTC specific problem? (this my first winmo phone)
X1-owner said:
When connected in drive mode the SD card is not accessible from the phone and this causes all sorts of problems, this is not the case when connected to active sync. Is this a winmo issue or HTC specific problem? (this my first winmo phone)
Click to expand...
Click to collapse
The fact the SD card is unavailable for the phone when you mount it as external storage to your pc is completely normal for any phone, and no problem whatsoever. But it shouldnt have problems remounting the card and reading its contents after unplugging again..
I never had these problems with my Diamond, allthough I must admit it had internal NAND as storage instead of SD card which probably makes a difference. Still isnt an excuse for it malfunctioning though.
When you unplug from your PC, do you do the right thing and unmount the drive first? If not, then there's a chance the filesystem can be corrupted as a process on the PC may have been using the drive when you unplugged it. This in turn could cause issues when the phone tries to access the card.
This goes of any removable storage or cards you plug into a PC. You MUST unmount before you remove.
Jim Coleman said:
When you unplug from your PC, do you do the right thing and unmount the drive first? If not, then there's a chance the filesystem can be corrupted as a process on the PC may have been using the drive when you unplugged it. This in turn could cause issues when the phone tries to access the card.
This goes of any removable storage or cards you plug into a PC. You MUST unmount before you remove.
Click to expand...
Click to collapse
tried both, removing safely or not, makes no difference.
Just received a reply from HTC, anyone care to explain to me what he means? (nice english by the way)
Dear Nils Xxxxxx,
Thank you for your question about the audiomanager.
Please save the media files as a fixed bandwidth instead of a variable band width.
If these steps have not helped, then please let me know. I will gladly be again of service.
Best regards,
Karel H
HTC
nilsk123 said:
Just received a reply from HTC, anyone care to explain to me what he means? (nice english by the way)
Dear Nils Xxxxxx,
Thank you for your question about the audiomanager.
Please save the media files as a fixed bandwidth instead of a variable band width.
If these steps have not helped, then please let me know. I will gladly be again of service.
Best regards,
Karel H
HTC
Click to expand...
Click to collapse
Sounds like he wants you to re-encode all your mp3s to a fixed sample rate (say 128Kbps or 192Kbps) instead of using a variable sample rate.
However, all my mp3s are fixed rate 128Kbps and I have exactly the same problem as you, so you can go back to him and tell him his "advice" hasn't cured the problem. In fact, I don't see any way in which his "advice" could possibly cure it.
Same Here
I have this problem and its a real pain in the a*se what I do is just use media player for like a day and eventually it sorts itself out (sometimes 2 days....) Not really a fix but what im having to live with ...
I was told before that I HAD to sync via media player rather than just copying the music to the SD card because this would cause the issue and it worked at first but then synced about a GB of music and problem happened again...
I've replied to him that I'm not about to re encode all my mp3's.... its bull****, it should be able to handle the music files fine. My diamond had no problem with it.
Crafty, do a softreset and it should be fixed.
Are game saves backed up by the Zune software so if I do a hard reset I can pick up where I left off?
I searched aroung a bit, and I guess the answer is no, no data backup from apps.
thanks anyway
Here is what I understand. If you have downloaded games, apps whatever, from the phone there is no backup for the apps due to the hard reset wiping all data from the device. If you install games or apps from zune software there is back up in the event you hard reset due to your zune account keeping track of what is synced with the phone.
thanks for the info. That is what I came to understand also. But no matter how you install the apps there is no back up of app settings or saved games as of yet.
Depends on the game, if it's a game with a network server like crackdown, it saves by account not on your phone.
But lets say an offline game like puzzle quest, it saves on your phone. If you do hard reset, you will lose your save. And there is no way backing it up. I learned it the hard way
REALLY??
The crackdown game is the one I was most worried about. One of the reasons I was holding off on putting in my Sandisk C4 microsd card is because I didn't want to start over. I may have to give it a try this weekend.
IMHO I'd like to see game and app data synced to your skydrive account. It'd be nice if both Xbox 360 AND Windows Phone 7 could drop game saves from any game to Skydrive as a backup.
Has any one found where the game saves are just upgraded my phone and don't want to start from scratch again
I just noticed that all the media (pictures, videos, etc.) I had saved to the internal storage are all missing now. Just out of the blue, up and disappeared. Has anyone else experienced this? I even checked the available memory to see if the space was free'd up. But, it just shows my whole memory being available. :-/
Sent from Atrix using xda app.
On e day when I unlocked it, a whole bunch of my apps were unistalled. it was wierd...
Come to mention it, Samurai Vengence II was uninstalled. I didn't even think to check which other apps were possibly missing.
Sent from Atrix using xda app.
Same thing happen to me some apps just disappeared outta no where
Sent from my Atrix 4G using XDA App
I'm starting to think this is due to some sort of virus. Now pictures taken don't even save to the internal or external storage card. After restarting the phone applications which were just installed are missing. This is really frustrating!
Sent from Atrix using xda app.
Lost media
I have noticed I loose the media every time I sync with Motorola media Link. It is still in the phone but you have to go into the file explore and pull it up some reason it disconnects, once you find it it will be available from the camera app. OR what ever media you are looking for. It also screwed up my Ringtones now it plays random children bible verse every time some on calls me. Not a virus but it grabs things off your PC and place them in there and then because it can't find the media you setup "ringtone" it just plays random stuff. I did that Sunday school program 5 years ago forgot it was on my PC but media link found it and installed it on phone. Think how that sounds when you are in a business meeting a scripture starts playing when your boss is talking.
Here's the deal, evertime I take new photos they save to the storage, but if I turn the phone off and restart they are missing all over again.
Sent from Atrix using xda app.
mine vanished after a motorla sync thingy too.
Ok, called at&t they had me format my internal storage card. Thought that would help but pictures and media still delete whenever I turn off the phone. Very frustrated! Now I know that my internal storage is automatically re-formatting whenever it reboots!
Sent from Atrix using xda app.
are you rooted? or attempted to?
Yes, I'm rooted. Do you think this could be the problem
Sent from Atrix using xda app.
perhaps.. haven't had my media vanished.. but i'm leaning more towards the motorolla sync thing causing it..
it happens when you root and don't take out your Sd card.
Happened to me once, so to confirm it was the root i unrooted and rooted again a few times and sure enough the SD card gets unmounted and all the files get deleted.
Probably the same case for you.. if you tried to root.