Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur
Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?
hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...
well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?
i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.
Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say
Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave
Well it's dead/off, so answerphone......
Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?
Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com
in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.
HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed
I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?
Have only had my HD2 since Friday and was going to send it back tomorrow because the speaker has never worked. But now it's starting working.
No idea what triggered this or whether it'll remain "fixed" forever. All I did was try to replicate something that made my HD2 freeze in a completely unusable way yesterday (see my other thread) and suddenly it started working.
Having done a search it appears a few users have had speaker issues. Has anyone else had this problem rectify itself? Can I expect it to remain okay?
Cheers
SC
Hi,
Sometimes when I'm talking, my friends tell me that my voice goes quiet and muffled, my friend notices this sometimes when i'm talking, and it can happen anytime the voice from me just goes all quiet and muffled.
Anybody experienced this with the HD2 or know a fix?
I've tried to upgrade firmware to latest but nothing.
Thanks.
It's called Laryngitis. it'll go away in 2 weeks. This isn't a health forum though
No, but it sounds like a microphone issue. I haven't experienced this though, so it may be a hardware issue.
kidcash said:
Anybody experienced this with the HD2 or know a fix?
Click to expand...
Click to collapse
I've got a similar issue, but I'm not sure if it's the same one..
About 15 minutes into a call. It almost sounds like the reception is about to cut out, then it goes back normal, then it starts repeating that cycle every two seconds or so until i get so frustrated that I just hang up. Doesnt seem to make a difference when I call again.
I've also tried updating ROMs and Radios a few times, but it doesnt seem to help. I'm now back on Duttys Hybrid V6 WWE and have upgraded to the 2.15 radio...
Haven't been able to figure out what it could be... but it's pretty frustrating now.. First HTC was a Diamond that died in 3 months and now this HD2 is giving me the ****s... lol (never mind me.. i'm just venting! )
Hi,
i have my Nexus for half a year now...
Somewhere 2 months ago i noticed, that from time to time (once a week) my microphone simply stop working and when i pick up the call, caller don't hear anything.
Ater phone restart everything works normal. Than after a few days problem is back...
Maybe issue is connected with some app...
Anyone with similar problems?
Thank you.
L
Noticed within a few hours after rooting, my mic was not working. Callers could not hear me. This occurs for both regular calls and Hangouts calls. This dosen't seem to be a hardware issue as the mic works for google voice assistant. Seems to occur out of the blue, and so far ive been messing with settings and somehow the mic began working again, but the issue repeated itself later yet again.
Has anyone else had a similar issue?
Looks like im a loner with this issue. This may still be a HW issue. Might swap and get a new phone while i still can and see if the issue persists.
I have a river_amz I just obtained, waiting for sis to come over and get the FRP thing sorted. I'm going to be rooting immediately after unlocking bootloader. I will post here and let you know if I experience the same thing.
Have you found out anything since your last post regarding this btw?
No. It's been solidly working all day yesterday. Trying to make it fail again.
My only hope is its not a intermittent HW issue that will pop up bigtime after my return window expires.
smokinu said:
No. It's been solidly working all day yesterday. Trying to make it fail again.
My only hope is its not a intermittent HW issue that will pop up bigtime after my return window expires.
Click to expand...
Click to collapse
So far, I've not experienced the issue on a rooted river_amz on 16_7.
Mic on MOTO G7 not working
I'm having an issue like this, but my mic just does not work at all. I'm pretty sure this one is a hardware issue because the only way I can talk to people is plugging in headphones. Do you have the regular G7, or the play/power/plus?