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So my wife dropped my g1 and spidered the screen but the phone works just fine. As far as I can tell it's just the top digitizer so my question is about this part from bay and if it is what I need to buy.
http://cgi.ebay.com/NEW-LCD-Touch-S...Accessories&hash=item335bc7b7c8#ht_3178wt_694
Thanks for your help guys.
Looks like the correct part. Are you sure they arent any cheaper on ebay?
I just looked briefly to try and get an idea on what i need. I will be getting the best one for the best price and for the shortest shipping i just needed to have you guys look at the part in order to be sure i was getting the right one.
Good luck actually getting it. Ebarf is loaded with scammers and ripoffs.
I suggest finding a legit place to buy it from.
Ask around in the marketplace, also try people with bricked G1's who will sell individual parts.
So I had to go through warranty exchange with Customer Care since my volume rocker and bezel are loosening. I am past the 14-day exchange window so the stores will not do anything for me. One thing I was insistent on is that I did not want a refurbished unit (the device is less than 30-days old, why should I accept a refurbished unit?). The customer care associate was pretty insistent himself in telling me that he cannot request a new unit for me, however it is a "great possibility" that I would receive a new unit due to the phone being pretty new. I reluctantly agreed to have the replacement shipped to me, since they refused to let me do an in-store exchange.
Has anyone gone through this with their Vibrant? I'm looking to find people who have received warranty replacements from Customer Care, if anyone has gotten a new or a refurbed unit. Bottom line, I will not accept a refurbished unit. I figured worse comes to worse, I will send the refurbed one back and continue to ***** with them over the phone.
I'm flipping pissed too, because it was just so unnoticeable during the first 14-days, and then it inherently got worse with normal use. So now I'm feeling stuck. I do not know if the rep was telling me it will "likely" be a new unit just to get me to stop complaining, or if it's really true.
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
I have exchanged phones in the past that were referbs and they come in pristine condition. They are practically brand new and have zero blemishes.
Don't worry about it.
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
PathogenX said:
Samsungs build quality on the vibrant is very poor.
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Mine is perfect. I am quite impressed with the build quality and iPhone4 fanatics who have looked at it have been impressed with it. Their quality control may be poor, but when you get a good one, its terrific.
speoples20 said:
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
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The phone was purchased on launch day, so tomorrow will mark 30-days.
Unfortunately, I already tried returning my phone to the store. They wouldn't take it. They offered to call customer care to send me a refurb, which I declined. Worst part is, I can't try again because I am out of the area where it was purchased (we are on a family plan, the account holder is in Georgia, I'm in New Jersey, and I was on vacation there when we attempted the exchange this past week.) I do have the receipt though and can try at a different store, but I doubt a different store will want to inherit my problem.
DarkAgent said:
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
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We've had T-Mobile since 2002 or 2003, whatever year they first took over Voicestream. If this replacement is a refurb, I will be contacting the retention department.
PathogenX said:
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
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Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
At my T-Mobile location my rep was having problems with her Vibrant and decided to try to tough it out. She did some master resets and didn't exchange within 14 days. She received a refurb from T-Mo.
As a manager I've gotten to the point where refurbs no longer bother me. Most of the time the refurbs come back in excellent condition, especially now that we're doing the certified open box program where people can buy COB phones.
Honestly if you put a refurb and a new vibrant side by side you couldn't tell the difference. If they hadn't said anything you wouldn't have known. Besides it comes with the same 1 year manufactures warranty so its still covered.
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
mesajoejoe said:
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
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As a subsidy.
I know refurbs are supposed to be just as good or even better, but I've never had any luck with anything refurbished. Anything with a screen has always had hairline scratches. Either that or it's very obviously been used with lots of normal wear and tear and marks/scuffs.
MMcCraryNJ said:
Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
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That's disappointing to hear... =/
It doesn't bother me too much I would have just perfected a more solid feeling phone.
Besides they charge you $10 to ship it out to you.
I would much rather save those 10 bucks and if the phone has some real issues I will return it. I also don't want to go through the headache of finding all my apps and redownloading them and getting my phone back to the way it previously was. Meh. I will stick with a few creaks here and there.
If you do however decide on doing this please tell us your experience with the referb phone. I am interested.
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
i just recently got a refurb from tmobile and it looks brand new have not had any problems it looks brand new like if it was never used
deviusdragger said:
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
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Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
I have one getting delivered to me today. I've been with T-mobile for close to ten years and they overnight shipped it for free to me. Mine is having an issue when charging where the usb cord is very loose. They rep said I would get a new or like new item but I will also be returning it if it not new. My phone is only 20 days old and I don't trust refurbished units enough when mine is only 20 days old. The loose card is making it so if the phone is not in the right position it won't charge
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
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LOL
i thought you bought your phone subsidized?
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
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Your window for a new replacement is 14 days.
I just got a replacement unit from T-Mobile and frankly I have no idea how to tell whether it is new or refurbished. Is there a way to tell? I really don't care if it is refurbished as long as it looks like new and works properly (aside from GPS and compass of course), but I am really curious how you guys are able to tell whether the replacement unit you got is new or not.
So I start a new line and everything on top of the one I already had to get the g2. I bought it at radio shack with my plan and wen I got home and was playing with my phone I noticed some dead pixels. They just constantly stay red. I've tried numerous pixel fixers some on all night. So icall tmo and let them know I want an exchange. They sey they'll send me a referbished one. And I was like whoaaa I buy a brand new phone and its defective from factory and u wanna send me a used referbed phone. And its only my 3rd day of 14. That's the mpst ridiculous thing I've herd. You don't buy a. Brand new model year car and it defective and the dealership say of well I can give u this used one.
you got the phone fron radio shack, return or exchange it there, not at T-mobile!
So box it back up and take it right back where you bought it. The end. Get a new one out the box from them. Make sure you open it up while your there and check for dead pixels or any other issues before leaving the store. You'll save yourself gas and a headache.
Sent from my HTC Vision G2
I had a feeling I would have to bring it to the shack. I just didn't know if tmo was a better route for exchange but I guess not. I just thout it was really lame that they wanted to send me a referb when mine was defective from factory you know. I just need to rant about it
Ps has neone else noticed dead pixels mine are rite above the menu button
amack10 said:
I had a feeling I would have to bring it to the shack. I just didn't know if tmo was a better route for exchange but I guess not. I just thout it was really lame that they wanted to send me a referb when mine was defective from factory you know. I just need to rant about it
Ps has neone else noticed dead pixels mine are rite above the menu button
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I don't believe tmo will exchange 3rd party devices for a new one. If you had got it from them, they would've sent you a new one. You have to deal with the party you purchased the device from. Even if you buy from a tmo retailer.
Sent from my T-Mobile G2 using XDA App
Shouldn't be that hard to exchange it at the Shack. It's broke, power on and show them, have them exchange it, slap in your SIM card and call it a day.
On a side note: I would have not accepted a refurb either on a brand new phone.
amack10 said:
So I start a new line and everything on top of the one I already had to get the g2. I bought it at radio shack with my plan and wen I got home and was playing with my phone I noticed some dead pixels. They just constantly stay red. I've tried numerous pixel fixers some on all night. So icall tmo and let them know I want an exchange. They sey they'll send me a referbished one. And I was like whoaaa I buy a brand new phone and its defective from factory and u wanna send me a used referbed phone. And its only my 3rd day of 14. That's the mpst ridiculous thing I've herd. You don't buy a. Brand new model year car and it defective and the dealership say of well I can give u this used one.
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I see what you're getting at, but your car analogy is kind of off. You wouldn't expect a Dealership to give you ANY car in exchange for a defective one you bought at a different dealer. Just saying.
Hope the shack gets you taken care of properly with a new replacement.
You had a stuck pixel, not a dead pixel.
just return it back where you got it...radio shack. simple as that.
not sure if tmobile has any refurb of the G2 yet cause it is so new. Plus you u have 14 days buyers remorse.
Man, another phone with stuck pixels? I understand LCD screens have their share of busted pixels but this keeps happening and happening.
FYI I am a RadioShack employee. You can bring the phone aback to any RadioShack its better if you bring it back to the one you bought it at but you will need to bring back the original box the phone and Everything that came in the box manual and such. If you bring your original receipt in that helps but they can also look it up in the system. Return policy for phones as it stands now is 30 days from purchase you can return/exchange it after that you will have to go through the repair/replacement service which is a pain and you will be out a phone for a while. But plan on it taking a good 30 min or so to do it and expect the employee's to have no clue what they are doing as the RadioShack POS is really annoying and complex for cell phone returns. If you want to make sure that the RadioShack that you are going to will be able to replace it on the spot call ahead and ask them to do a stock check on item 170-1089. If they don't ask them which store does have it in stock. I know the area I work in hasn't been moving the G2 all that well but it varies area to area. If they give you any trouble PM me and I will tell you the actual policy so they cant' try and pull any crap on you.on you
t3rabyte said:
Man, another phone with stuck pixels? I understand LCD screens have their share of busted pixels but this keeps happening and happening.
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It's inherent in the way lcd displays operate. It's not something that's going away.
hi to all!
i have the "dust under screen" issue, and i would like to replace my brand new 1 week Galaxy Tab 10.1 which i bought on Best Buy.
Im not familiar with Best Buy return politics, but is it possible to me to claim for an instant replacement without having the box? i have the invoice, but the box i throw it away!... also, can i go to any best buy or shall i go to the one i bought from ?
thanks in advance!
I can't imagine them letting you return without the box. You will most likely have to buy a new one, then return the old one with the box.
Yikes... threw away the box? Not good.
Don't think you can swap boxes either, because the serial number is also printed on the box and they normally check both the box and tablet serial numbers to be sure they match.
oops... thing is that i had to travel that same day, and i couldnt bring out the box with me... so i assume i have to live with this dust under screen situation.
thanks!
Best Buy has gotten really strict when it comes to boxes. You almost always have to have it now...especially for something like the tab where they really can't resell it without it. You can always try and hope you get a compassionate customer service associate.
They will probably let you return it, however they will likely require a 15% restocking fee without the box.
If he is returning it for a defect (dust under screen) then they may not need the box. It would be one thing if he is returning it because he didn't like it and they can resell it, but if it is defective then they probably have to ship it back to the manufacturer.
Blue Shirt here.... (hey, i have baby goats to feed)
This is what you do, because it's not official policy but simply at a Managers discretion depending on how much courtesy and politeness you bring to the table, and NOT attitude.
In some cases, what we do is make the exchange (if everything else falls within the return policy) and just give you the product while keeping the rest, like the box and contents. Many a time folks come in with a defective laptop and charger only but they've thrown out the box. We just swap out the bad laptop with a replacement and keep the box and contents to send with back to RMA/RTV/Devo e.t.c.
Worth a shot..
LordLugard said:
Blue Shirt here.... (hey, i have baby goats to feed)
This is what you do, because it's not official policy but simply at a Managers discretion depending on how much courtesy and politeness you bring to the table, and NOT attitude.
In some cases, what we do is make the exchange (if everything else falls within the return policy) and just give you the product while keeping the rest, like the box and contents. Many a time folks come in with a defective laptop and charger only but they've thrown out the box. We just swap out the bad laptop with a replacement and keep the box and contents to send with back to RMA/RTV/Devo e.t.c.
Worth a shot..
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hey! thanks for your answer i was really afraid going to Best Buy and having someone telling me that i cant replace it...
the replacement was really easy, so much easy, it seems the manager already knew about this kind of dust problem on galaxy tabs, so he saw it, and told me... ok, you can go and get one... he never asked for the box...! and they gave me a new one, with box included and accesories! anyhow, i went later and gave them the accesories of the old one...
thanks to all!
I too am a blueshirt. You do not need the box or manual, however you do need the adapter and cable. If you do not have those, then they will remove them from the box of the one you exchange for. There in fact is a prompt that comes up at the register that says "does the item have all accessories (box and manual are not required for return)?" Therefore you will be fine. the tab will probably just get sent back to Samsung anyway (the few I took as returns did).
Bigsam411 said:
I too am a blueshirt. You do not need the box or manual, however you do need the adapter and cable. If you do not have those, then they will remove them from the box of the one you exchange for. There in fact is a prompt that comes up at the register that says "does the item have all accessories (box and manual are not required for return)?" Therefore you will be fine. the tab will probably just get sent back to Samsung anyway (the few I took as returns did).
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This is good info. Thank you.
you can do 2 things:
-buy a new one and tell them to take the box of it
-send it to samsung instead
All - I have noticed a faint vertical line on my screen. It is about 1" from the left side.
Is it just the screen burning out?
Is there anything that can be done to fix it?
Thanks!
bg
Maybe? You may need a new LCD screen but it's hard to say without a little more in-depth info and pics
slapping you upside the head from my galaxy tab 10.1 P7510
Sorry. Here a photo. Let me know what you think. Thanks!
http://farm9.staticflickr.com/8061/8210130121_07c825177b.jpg
That does look like hardware damage. Take it in for servicing...or fix yourself if you have the skills and ambition
Perhaps a silly question, but
When screen rotates is the line following it?
Cheers
GV
gveloce said:
Perhaps a silly question, but
When screen rotates is the line following it?
Cheers
GV
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Good question. The line stays in the same spot on the screen when I rotate it.
All - I took the device by Best Buy today. The said it was a hardware issue. They said it is hard to tell what the cost to fix might be. They concluded the most cost effective thing to do would be to buy a new tablet rather than put $$$ into it.
So Best Buy couldn't tell you what it would cost to fix it, but advised you that you'd be better off buying a new one? Amazing how they came to that conclusion without knowing the repair cost. And of course, they just happen to have a nice selection of devices from which you could choose, right?
I'd send it back to Samsung and get an actual quote before you do anything. That way you can make an informed decision rather than taking the advice of a retail store who would rather sell you a new device than be bothered with repairs. Then I'd probably try to "persuade" Samsung to cover the repair even though its out of warranty (I assume).
rjohmit said:
So Best Buy couldn't tell you what it would cost to fix it, but advised you that you'd be better off buying a new one? Amazing how they came to that conclusion without knowing the repair cost. And of course, they just happen to have a nice selection of devices from which you could choose, right?
I'd send it back to Samsung and get an actual quote before you do anything. That way you can make an informed decision rather than taking the advice of a retail store who would rather sell you a new device than be bothered with repairs. Then I'd probably try to "persuade" Samsung to cover the repair even though its out of warranty (I assume).
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Thanks rjohmit - I think I will call contact Samsung & see what they will do. Only issue I have is I currently have my e-book for college on my tab so I can't afford to be without it for a week or to :{