Hi,
There is a patch on Acer support site for wifi problems since 3.1 update.
Here's the link for anyone not able to see it on the support site.
http://global-download.acer.com/GDF...AB&Step3=A500&OS=a07&LC=en&BC=Acer&SC=EMEA_27
http://global-download.acer.com/GDF... TAB&Step3=A500&OS=a07&LC=en&BC=Acer&SC=AAP_7
How do you install that?
Thank you for this
Here is the official instructions straight from the PDF file in the patch:
"Acer ICONIA TAB A500 ‘connect Wi-Fi unsuccessfully’ patch notification
To check the version of the operating system (OS) on your tablet:
Please go to Settings > About tablet > Build number.
Supported OS version(s): Please refer to the information below to verify if your
A500 is affected by the ‘connect Wi-Fi unsuccessfully’ issue.
Affected countries and OS
A. Countries: UK/France/Italy/Spain
- Affected OS versions:
Acer_A500_4.010.22_COM_GEN1
Acer_A500_4.010.30_COM_GEN1
- After installing the update, you are advised to update your tablet’s operating system to:
Acer_A500_4.010.38_COM_GEN1
B. Country: USA
- Affected OS versions:
Acer_A500_4.010.07_COM_GEN2
Acer_A500_4.010.08_COM_GEN2
Acer_A500_4.010.09_COM_GEN2
- After installing the update, you are advised to update your tablet’s operating system to:
Acer_A500_4.010.10_COM_GEN2
C. Countries: Singapore/Malaysia/Thailand/Philippines/India/Vietnam/
Indonesia/Australia/New Zealand
- Affected OS versions:
Acer_A500_4.010.12_COM_GEN1
Acer_A500_4.010.24_COM_GEN1
- After installing the update, you are advised update your tablet’s operating system to:
Acer_A500_4.010.40_COM_GEN1
Acer ICONIA TAB A500 ‘connect Wi-Fi unsuccessfully’ patch notification
D. Countries: Taiwan/Hong Kong
- Affected OS version:
Acer_A500_4.010.23_COM_GEN1
- After installing the update, you are advised to update your tablet’s operating system to:
Acer_A500_4.010.39_COM_GEN1
Installing the patch:
• Preparation
- Prepare a microSD card using FAT or FAT32 format
- Copy ‘update.zip’ to the root of the microSD card
- Ensure the tablet’s battery is fully charged
• Steps
1. Turn off the device (press and hold the power key)
2. Insert the microSD card in the tablet’s microSD slot
3. Press and hold the power button and volume down key (the volume key nearest
the power button)
4. After the tablet vibrates ONCE, keep holding the keys.
5. Wait until you see "Erasing caches before SD update..." in the top left-hand side of
the screen.
6. Release the power and volume keys.
7. Device shows the Android Robot and a progress bar.
8. Wait until the progress bar reaches 100% then restart the tablet.
9. Wait until the update process finishes.
10. Turn off Wi-Fi and turn it on again to complete the patch installation process."
personally i found it easier to statically assign the IP configuration information for the 2 networks I use, plus my version wasn't listed for the patch anyway. I also renamed the files in /data/misc/dhcp/ to correct the issue where stuck on assigning IP address in wireless connection (where it basically repeatedly attempts to get an IP address)
*edit*
Here you go BatPenguin. This is the PDF file that comes with the zip for how to properly install the patch
***EDIT***
I was beat to it lol.
bmathison said:
Here is the official instructions straight from the PDF file in the patch
personally i found it easier to statically assign the IP configuration information for the 2 networks I use, plus my version wasn't listed for the patch anyway. I also renamed the files in /data/misc/dhcp/ to correct the issue where stuck on assigning IP address in wireless connection (where it basically repeatedly attempts to get an IP address)
Click to expand...
Click to collapse
Omg I'm an idiot. I didn't even see that my version isn't even listed -_-
So thenfact I installed it shouldn't mess my tab up right? Ugh such an idiot.
*edit* I just uninstalled the patch lol. No sense in keeping it if its not for my device anyway. I keep forgetting my tab is not my computer and downloads, zips, etc should be done there first.
........................................
I got the 3.1 OTA update today. Could not connect to WiFi after installation. Did the paperclip reset routine a few times but no luck.
Considered installing this patch but noticed it was not for my build and had second thoughts. But I installed it anyway and after a reboot, my WiFi was working again.
I'm guessing that Acer's list of supported builds is not all-inclusive. If your Wifi stopped working after the HC 3.1 update try using the patch posted above.
Well, I'm in the boat as many of you. The download came in at just after midnight local and after 90% of the install messed up the wifi. I downloaded the patch and tried to install it multiple times with no change in the ability to connect. The tab will see all the networks in my area but it gets into a loop cycle trying to connect and after a minute or so will disable the wifi. I even went so far as to go through the factory reset process and install the patch afterwards with no luck.
At this point it's nothing more than a fancy color reader. Is there a way to re-flash the entire OS with the original Acer version? I have been rooted but don't have a desire to flash any custom ROMs yet. If this is not possible it'll have to go back to Acer and who knows how long that will take....just in time for my trip next month.
Just to err on the safe side it is a US tablet living the Middle East, not that it should matter.
There are plenty of stock ROM's in the dev section you can flash with. Their threads are clearly labelled as such.
Well, I went through the level 1 gauntlet at Acer and they have passed me off to a level 2. I don't have high expectations but it will be a PITA to call considering my hours and my location.
"Australia/New Zealand
- Affected OS versions:
Acer_A500_4.010.12_COM_GEN1
Acer_A500_4.010.24_COM_GEN1
- After installing the update, you are advised update your tablet’s operating system to:
Acer_A500_4.010.40_COM_GEN1"
I already have the update "Acer_A500_4.010.40_COM_GEN1" showing for download.
Does this one include the wifi fix?
(I have no interest in updating from 3.01 to 3.1 becasue of the wifi problem, so if it's not fixed, I'll stay as I am.)
Yes, it does.
Thanks for that - I might let it update now..
ibcrusn said:
Well, I'm in the boat as many of you. The download came in at just after midnight local and after 90% of the install messed up the wifi. I downloaded the patch and tried to install it multiple times with no change in the ability to connect. The tab will see all the networks in my area but it gets into a loop cycle trying to connect and after a minute or so will disable the wifi. I even went so far as to go through the factory reset process and install the patch afterwards with no luck.
At this point it's nothing more than a fancy color reader. Is there a way to re-flash the entire OS with the original Acer version? I have been rooted but don't have a desire to flash any custom ROMs yet. If this is not possible it'll have to go back to Acer and who knows how long that will take....just in time for my trip next month.
Just to err on the safe side it is a US tablet living the Middle East, not that it should matter.
Click to expand...
Click to collapse
fist of all this is not the problem that's supposed to be fixed by the patch. your problem is more simple, check or reenter the wifi password. because it is normal for wifi connection to be removed if it cannot connect to it because of the luck of the password. also make sure your router is supporting wpa/tsk or wpa2/tsk.
because i think that has changed since 3.01 wich also supported WEP, which might not be the case anymore.
the problem people have is that the dhcp is not working after the password is entered. i.e. it dispalys waiting for IP, and never gets it, but it does not remove any networks from the list.
I've been down that path and reentered the password at least a half a dozen times. Up until the most recent update that was pushed was 90% installed and then stalled out out I have had no issues on this network or others.
Your second statement more closely matches the issue that I'm having.
Not happy with Acer. Those of us who use this forum may be able to apply patches to correct problems caused by their upgrades, but think how many people have lost all connectivity when they applied the 3.1 update.
How is it possible that Acer, which has been working on update issues for a month or more, pushes an update that takes out our wireless connection? And why do the users have to assume the burden of solving the problem, locating the patch and applying it?
Doesn't the company test their upgrade before pushing it out? Were they not aware of the havoc it caused?
I like my tablet a lot, but the Acer customer experience is frustrating and hard to understand.
I was able to speak with Karen a level 2 tech rep and we went through a few easy steps and it seems ot have fixed my issue.
begin with the tablet turned off
- press and hold the volume up button (I assume it must be in landscape because she stated it was the button closest the rotation lock)
- press and hold the power button until the light comes on, continue holding the volume button
- as soon as the tablet vibrates begin flipping the rotation lock back and forth as quickly as you can until you see small words in the upper left corner. I had to do this twice because I didn't flip it fast enough.
- once the words appear (erasing cache and such) you can stop switching the rotation lock and let off the volume button.
- It will do its thing and reboot to the original home screen
I had already tried a factory reset but she made it sound as though this would completely reset the tablet and wipe everything. At any rate it seems to have worked. I'm going to try and re-download 4.010.10, root it, re-install Titanium Pro and re-install all my apps and I'm back in business
Give it a try and see if it works.
Related
Patched #evo4g OTA ready: http://unrevoked.com/rootwiki/doku.php/public/evo_ota_2_patch . For those of you who updated already, stay tuned.
EVO 4G 1.47.651.1-1.32.651.6 OTA fix
This page describes unrevoked's patched update to replace the 2010-06-29 over-the-air (OTA) update. Do not ever accept an update that your phone prompts you to install. Doing so will cause your phone to no longer be rooted.
Supported Devices
This fix currently supports the following Android phones:
■Sprint EVO 4G (HTC Supersonic) that has not already been updated with the 2010-06-29 OTA update.
Installation instructions
These instructions assume basic familiarity with working with an Android system. A “one-click” updater may be produced at a later date.
To install this update on your phone, follow these steps:
■If your phone is not rooted, and you do not intend to root your phone, you do not need this patched update.
■If you have not run unrevoked2 to install a custom recovery on your phone yet, you must do so now.
■If you are not sure if your phone has a custom recovery, you can find out by rebooting your phone into recovery mode. To do so, power the phone down, and when powering the phone back up, hold the 'volume down' button while pressing power. At the “HBOOT” menu, press volume down once to select “RECOVERY”, then press power once to enter recovery mode. If the screen says “ClockworkMod” at the top, then you have run unrevoked2. If it does not, you need to reboot the phone and run unrevoked2.
■Download the patched update to your computer.
■If you have already attempted to update your phone with the official update, updating the radio a second time may result in a brick! If your radio has already been updated, then you must use this version of the patched update, which has no radio update.
■Copy the patched update to your SD card, and name it update.zip.
■If you are on Windows, the easiest way to do this is to mount the SD card directly.
■Other operating systems may prefer to use adb push your_update_name.zip /sdcard/update.zip.
■Reboot the phone into recovery mode using the directions above.
■At the ClockworkMod menu, select “Update from sdcard:update.zip” by pressing volume down, then power.
■The phone will sit and work for a little while.
■When prompted, reboot the phone by selecting 'reboot' from the menu.
■The phone will reboot two or three times before it returns you to the home screen.
■The phone has been updated.
■To verify the update, press 'menu', tap settings, scroll to 'about phone', and tap 'software information'. The “build number” field should read “1.47.651.1 CL195459 unrevoked” if the phone has been successfully updated.
Changes in this OTA
This OTA update contains the following changes, in addition to those listed on Sprint's web page:
■New boot.img (as of yet undissected).
■New recovery.img (as of yet undissected).
■Radio update (as of yet undissected).
■Behavior unexpected; anticipated upgrade to baseband 2.05.00.06.10, but on one EVO resulted in 1.39.00.05.31, and on another resulted in 1.39.00.04.26.
■WiMAX update to address issues on ClearWire's network.
■Patch to hstools binary to close hole used in unrevoked.
■hstools now validates interface names against a whitelist before passing them to the shell.
■Increases bitrate for MPEG4 videos recorded from 6MBit to 8MBit.
■New WiFi firmwares (both AP and normal mode). Changes appear large.
■WiFi kernel module updated.
■WiMAX SDIO kernel module updated.
■Many app and framework updates.
■…
Changelog
This fix has been through the following versions:
■v1.0: Initial release.
I applied it late last night - but it appears I can not connect to a wimax network after the update
it says connecting to sprint - then it turns the wimax radio off and starts scanning again - once I saw it say Authenticating but then it restarted the wimax radio
in the phone info the wimax MAC address is listed as unknown
Any suggestions would be helpful
Thanks
general or dev section?
i like this thread, but i rarely visit general...do you think this thread would be better in the dev section?? i usually go looking there for update info etc. anyway, just a thought
oh and I would like to add my evo shows baseband 1.39.00.05.31
http://forum.xda-developers.com/showthread.php?p=6986765#post6986765
Edit: NM I see that there is a much bigger post on it in development.
IceCreaMan said:
Patched #evo4g OTA ready: http://unrevoked.com/rootwiki/doku.php/public/evo_ota_2_patch . For those of you who updated already, stay tuned.
EVO 4G 1.47.651.1-1.32.651.6 OTA fix
This page describes unrevoked's patched update to replace the 2010-06-29 over-the-air (OTA) update. Do not ever accept an update that your phone prompts you to install. Doing so will cause your phone to no longer be rooted.
Supported Devices
This fix currently supports the following Android phones:
■Sprint EVO 4G (HTC Supersonic) that has not already been updated with the 2010-06-29 OTA update.
Installation instructions
These instructions assume basic familiarity with working with an Android system. A “one-click” updater may be produced at a later date.
To install this update on your phone, follow these steps:
■If your phone is not rooted, and you do not intend to root your phone, you do not need this patched update.
■If you have not run unrevoked2 to install a custom recovery on your phone yet, you must do so now.
■If you are not sure if your phone has a custom recovery, you can find out by rebooting your phone into recovery mode. To do so, power the phone down, and when powering the phone back up, hold the 'volume down' button while pressing power. At the “HBOOT” menu, press volume down once to select “RECOVERY”, then press power once to enter recovery mode. If the screen says “ClockworkMod” at the top, then you have run unrevoked2. If it does not, you need to reboot the phone and run unrevoked2.
■Download the patched update to your computer.
■If you have already attempted to update your phone with the official update, updating the radio a second time may result in a brick! If your radio has already been updated, then you must use this version of the patched update, which has no radio update.
■Copy the patched update to your SD card, and name it update.zip.
■If you are on Windows, the easiest way to do this is to mount the SD card directly.
■Other operating systems may prefer to use adb push your_update_name.zip /sdcard/update.zip.
■Reboot the phone into recovery mode using the directions above.
■At the ClockworkMod menu, select “Update from sdcard:update.zip” by pressing volume down, then power.
■The phone will sit and work for a little while.
■When prompted, reboot the phone by selecting 'reboot' from the menu.
■The phone will reboot two or three times before it returns you to the home screen.
■The phone has been updated.
■To verify the update, press 'menu', tap settings, scroll to 'about phone', and tap 'software information'. The “build number” field should read “1.47.651.1 CL195459 unrevoked” if the phone has been successfully updated.
Changes in this OTA
This OTA update contains the following changes, in addition to those listed on Sprint's web page:
■New boot.img (as of yet undissected).
■New recovery.img (as of yet undissected).
■Radio update (as of yet undissected).
■Behavior unexpected; anticipated upgrade to baseband 2.05.00.06.10, but on one EVO resulted in 1.39.00.05.31, and on another resulted in 1.39.00.04.26.
■WiMAX update to address issues on ClearWire's network.
■Patch to hstools binary to close hole used in unrevoked.
■hstools now validates interface names against a whitelist before passing them to the shell.
■Increases bitrate for MPEG4 videos recorded from 6MBit to 8MBit.
■New WiFi firmwares (both AP and normal mode). Changes appear large.
■WiFi kernel module updated.
■WiMAX SDIO kernel module updated.
■Many app and framework updates.
■…
Changelog
This fix has been through the following versions:
■v1.0: Initial release.
Click to expand...
Click to collapse
ok so i booted into recovery mode and now i cant get out? please help...also what is unrevoked2??? i have regular unrevoked on my Evo...
im a bit confused as to when to apply this update. do i download the OTA 06/28/10 first then run this patched version of unrevoked? or does this new version of unrevoked have the new OTA???
Hi sorry running into some problem once again
Device is not rooted, trying to update it seem
keep downloading the 387mb and give me "invalid update "the system update is invalid and has been canceled.
the cycle repeat itself, getting pretty annoying.
Model number A500
android version 3.0.1
Knerl version 26.36.3
build number: Acer_A500_1.139.05_COM_GEN1
Country:Ontario, Canada
trying to system update 4.010.38
I am not technical at all, don't want to root nor manual update.
Also i keep getting lock up whenever after i wall charged, once i use the open power to pop the screen up, the multi-touch fail to respond i can't unlock the screen until i force reset but it will rotate as normal.
Is it me or this thing is already broken ?
Thanks.
i had the same problem with mine, same build number, same update. I had to do a factory data reset and then it worked prefectly
I had the same problem tonight.
Fixing the "Invalid Update" Problem .......
I recently had exactly this problem when the 3.2 OTA upgrade was released. After two failed attempts at downloading and installing the 3.2 update, I gave in and contacted Acer Telephone Support. The support person kindly emailed me the following instructions. My A500 was using a standard 3.1 ROm, but had been rooted. I did not need to un-root it to install the 3.2 OTA update - however, I did of course loose root access after the upgrade.
Invalid Update Problem solved !!!!
Dear Customer,
Please try to download the update again after performing the following:
1. Please go to Settings > Application > Development > enable Stay Awake.
2. Please go to Settings > Screen > Timeout > set the value to 30 Minutes.
3. Plug in your charger.
4. Proceed to download the update either via restarting the tablet or check System Update under About Tablet.
Please also ensure the tablet has more than enough power and good wifi signal strength during the updating process.
This should enable you to download and install the patch as normal.
If you are still unable to install the update after the steps above, please provide all the following details so I can assist you further
1. The SNID of the tablet.
2. The build number of the tablet(you can find this in the About Tablet Section)
3. The size of the update file.
Thank you for your cooperation in this matter, I look forward to your reply.
Best regards,
First Level Technical Support
Acer Computer Australia
8 Baywater Drive
Wentworth Point NSW 2127
Telephone: 1300 365 100
Fax: (02) 8762 3730
Thanks for the information. I was able to get my A500 updated by following the instructions above.
Sent from my A500 using xda premium
Thank you for sharing this! I had the same problem with updates, but following these instructions I updated my honeycomb 3.0 Iconia tab a500 to Honeycomb 3.2.1
In order to update to ICS, you need to install an updater app from official Acer website. Then simply run update check and you will see your ICS update.
Downloading right now, hope everything will work fine
People don't seem to realise, you need to have the acer tab attached to the wall charger or it won't do the OTA updates...
I bet the few who have the updates fail and brick their device have had them plugged in and disconnect them part way through the flash...
Not sure why Acer requires the power plugged in as the tabs aren't(or so I've been told) actually charging...
Just a quirk of Acer perhaps...
Brand New Firestick, I blocked the first update and it wont start, since at soon It connect it want to update and of Course failed telling me to contact customer support and consequently cannot access the menu - settings - system – developer, in order to load kingroot
I blocked the update with open DNS
1. amzdigital-a.akamaihd.net
2. amzdigitaldownloads.edgesuite.net
3. softwareupdates.amazon.com
4. updates.amazon.com
http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/?
is there a way to start and prevent update at least up to 5.05 and root?
guliver365 said:
Brand New Firestick, I blocked the first update and it wont start, since at soon It connect it want to update and of Course failed telling me to contact customer support and consequently cannot access the menu - settings - system – developer, in order to load kingroot
I blocked the update with open DNS
1. amzdigital-a.akamaihd.net
2. amzdigitaldownloads.edgesuite.net
3. softwareupdates.amazon.com
4. updates.amazon.com
http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/?
is there a way to start and prevent update at least up to 5.05 and root?
Click to expand...
Click to collapse
Follow these instructions to get through the initial setup without updating:
http://www.aftvnews.com/how-to-complete-the-fire-tv-initial-setup-without-updating/
Then you can briefly unblock updates just long enough to see which one it's going to try to download. If it's 5.0.5 (537174420) then let it through, but if it's 5.0.5.1 (537175520) kill the power. There's no way to force it to take 5.0.5 if it tries to download 5.0.5.1. If it tries to download 5.0.5.1, all you can do is hope that rbox is able to release TWRP for the Stick and hope he releases a 5.0.5 ROM.
I am in it system 5.0.5 (537174420) but not sure why the 5.0.5.1 (537175520 has been downloaded but not installed yet waiting for the stick to be not in use, so I need a step by step to delete the download file in the cache before It got installed!
guliver365 said:
I am in it system 5.0.5 (537174420) but not sure why the 5.0.5.1 (537175520 has been downloaded but not installed yet waiting for the stick to be not in use, so I need a step by step to delete the download file in the cache before It got installed!
Click to expand...
Click to collapse
http://www.aftvnews.com/how-to-stop...rom-installing-on-a-fire-tv-or-fire-tv-stick/
AFTVnews.com said:
Follow these instructions to get through the initial setup without updating:
http://www.aftvnews.com/how-to-complete-the-fire-tv-initial-setup-without-updating/
Then you can briefly unblock updates just long enough to see which one it's going to try to download. If it's 5.0.5 (537174420) then let it through, but if it's 5.0.5.1 (537175520) kill the power. There's no way to force it to take 5.0.5 if it tries to download 5.0.5.1. If it tries to download 5.0.5.1, all you can do is hope that rbox is able to release TWRP for the Stick and hope he releases a 5.0.5 ROM.
Click to expand...
Click to collapse
that guide and video are ancient, have you ever even attempted this specifically on a fire tv stick anytime in the past 2 years or even remotly recently? the video is from 2014 , i think it needs to be updated because it does not work at all any more
my fire TV stick says manufactured in mid march 2016 according to the serial #
also in the wifi password menu screen the cancel, advanced ,connect buttons are at the bottom not at the top like in the video
the guide doesn't work , the fire tv stick will not go past the error screen and get to the registration screen, there is no way to get to the registration screen using that guide
i do everything the guide says exactly, when it says connection successful i pull the ethernet cable from the back of my router going to my modem and before it gets to the checking for updates screen
then it just hangs at checking for updates for like an hour and finally goes back to the error message screen, i hit the back button like you said,i re enter the wifi information like you said and hit connect again , pull the cable once it says connection successful and before checking for updates
same thing happens every time, one giant loop
hangs at checking for updates, goes to error screen ,hit back , re enter wifi settings ,hit connect, pull cable at connection successful ,hangs at checking for updates , goes back to error screen ,hit back, infinity
your guide is old and doesn't work any more
obviously it has not been tested anytime recently and they changed something hardware of software wise in the mean time
your guide says it was "updated" but what does that even mean? yeah you update your guides but do you actually retest them with new hardware for all 3 products 1 ,2 and stick?, i highly doubt it
i highly doubt that this guide was ever re tested recently with a fire stick ,one manufactured recently with a new fw like the one before the latest or whatever fw they were shipping with in mid march
go take a ride down to best buy and pick up a new fire stick and retest it then return it see if it still works, check the SN to see if it's made in 2016 ,i bet it won't work
The way I did it :
you cannot register the stick without the update downloading, at this point you are still in 5.05 make sure you do not restart the device I was not able to find the bin file with ES so I put King root in there with adbfire succeed to root it although it start to say fail but before I start the rooting again it says root so from this I used the regular adb guide from http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/#root method 1 even after restart still at 5.05. I checked system update it give me error not still blocked by the open Dns I do not dare to remove it yet, firestarter is installing Kodi so I guess I am in business the only minor problem with fire starter the regular amazon home menu is truncated 3/4 of the screen maybe because of 4k TV and I do not have this issue with the rest of the links like your videos tv shows etc !
I promise, this is not one of those "reset your access point" or "clean your networking settings" question.
Some background: the phone is not rooted, using stock Android with latest OTA update, locked and never been played with. This problem happened all the sudden with no major changes or accidental drops. Bluetooth and Mobile Data works fine, I can receive and makes phone calls too.
The Problem: the phone can discover available access points and SSIDs, connect to them, performs authentication also, but it fails to get an IP. Android tries to get an IP up to 5 times by issuing a DHCP discovery, eventually failing with the message "IP configuration error"
Why is it weird? because I tried all of the following:
- Tried 4 different access points, 4 different brands, configuration and setup, they all produced the same result of "IP configuration error"
- Tried configuring the phone with a Static IP address, that gave me the error "Connected, no internet".
- Performed a "Factory Data reset", no go.
- Flashed the latest 7.1.1 factory image from Google "angler-n4f26i", no go.
- Flashed the first 7.0 factory image from Google "angler-nbd91k", no go.
- Flashed the first 6.0 factory image from Google "angler-mda89d", no go.
- Tried to use the Backup and Rest -> Network Settings Rest, no go.
- Tried to use the Developer Options -> Use legacy DHCP client, no go.
- Enabled tethering on the phone and tried to connect my laptop to it, my laptop can discover the SSID network on the phone, connect to it, perform authentication, but also fails to get an IP address.
At this point I'm running out of options and dunno what to try next, any lead or recommendation from you guys would be really appreciated. RMA is very hard, nearly impossible to perform where I live "Middle East" :/
Help?
Noorish said:
I promise, this is not one of those "reset your access point" or "clean your networking settings" question...
Click to expand...
Click to collapse
How were you flashing? Sideloading OTA images, or unlocked bootloader, full factory image flashing?
On first boot after clean install, exactly what happens when prompted for your Wi-Fi connection? If it fails there, no point in going further into the OS.
Have you tried using a custom kernel like Franco or EX Kernel that handle the Wi-Fi? (To rectify the problem, not what caused it)
Have you tried formatting modem partition and flashing to the latest radio? (v03.78)
v12xke said:
How were you flashing? Sideloading OTA images, or unlocked bootloader, full factory image flashing?
On first boot after clean install, exactly what happens when prompted for your Wi-Fi connection? If it fails there, no point in going further into the OS.
Have you tried using a custom kernel like Franco or EX Kernel that handle the Wi-Fi? (To rectify the problem, not what caused it)
Have you tried formatting modem partition and flashing to the latest radio? (v03.78)
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Click to collapse
Let me try to answer one by one:
How were you flashing? Sideloading OTA images, or unlocked bootloader, full factory image flashing?
I've gone the unlocked boot loader full factory image way. all my images were downloaded from: https://developers.google.com/android/images#angler
On first boot after clean install, exactly what happens when prompted for your Wi-Fi connection? If it fails there, no point in going further into the OS.
It shows a full list of available access points, I select my SSID and provide a password, the authentication succeeds and the phone proceeds to enable the DHCPClient, it broadcasts a request over wireless but never gets an IP, it tried the process again up to 5 times eventually failing with the error message "IP Configuration Error", configuring an IP address gives the error message "No Internet Connection". I've been able to test this today using a 4th access point brand (tried TP-Link, Cisco, Huawei, ZTE), I'm 100% sure that there's nothing wrong with the access points, as everything else I have works just fine (PS4, laptop, wife's mobile, tablet... etc)
Have you tried using a custom kernel like Franco or EX Kernel that handle the Wi-Fi? (To rectify the problem, not what caused it)
I haven't, but will be doing so today or tomorrow and will be reporting back my results. this is a new lead to follow.
Have you tried formatting modem partition and flashing to the latest radio? (v03.78)
This was done in part of the full image flash, I've tried different full images as stated in my original post, so basically I've had 1.29, 3.72, 3.78 and even the latest 3.79 but those didn't work, do you suggest to do the radio image alone? after performing the full image flash?
Noorish said:
Have you tried formatting modem partition and flashing to the latest radio? (v03.78)[/I]
This was done in part of the full image flash, I've tried different full images as stated in my original post, so basically I've had 1.29, 3.72, 3.78 and even the latest 3.79 but those didn't work, do you suggest to do the radio image alone? after performing the full image flash?
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Click to collapse
Yeah, it was more just formatting and flashing the radio separately, but I'm pretty sure the kernel is handling WiFi on our device. Try one of the custom kernels.... you may have a hardware issue. Good luck.
If you have a main modem then access point internet set-up try doing the following steps:
1.) Forget the Wi-Fi network on your phone. Afterwards enable Airplane mode.
2.) Next turn-off your AP and allow 10 seconds to pass.
3.) Then turn-off your main modem and allow 30 seconds to pass.
4.) Once the alloted time has passed sequentially power back on your equipment. So power back on your main modem, allow another 30 seconds, then power back your AP.
5.) Give the AP another 30 seconds after which disable airplane mode, enable Wi-fi then re-attempt to connect.
*I just wanted you to give those steps a shot juat to eliminate the main modem as a possible factor (in case you have such set-up). Your router/AP is clearly not causing the issue so at this point the problem could either be caused by:
A.) A modem glitch preventing an IP to be handed to your phone when it's MAC address is detected.
B.) Or possibly an issue with the phone's Wi-fi hardware.
v12xke said:
Yeah, it was more just formatting and flashing the radio separately, but I'm pretty sure the kernel is handling WiFi on our device. Try one of the custom kernels.... you may have a hardware issue. Good luck.
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Click to collapse
I've been able to install Lineage OS with EX kernel, and I can confirm that my wireless chip is to blame. I ran every possible combination/setup I could think of that involves software, I keep having the same result... sooo.... yup, dead piece of a: https://www.broadcom.com/products/wireless/wireless-lan-bluetooth/bcm4358
blitzkriegger said:
If you have a main modem then access point internet set-up try doing the following steps:
1.) Forget the Wi-Fi network on your phone. Afterwards enable Airplane mode.
2.) Next turn-off your AP and allow 10 seconds to pass.
3.) Then turn-off your main modem and allow 30 seconds to pass.
4.) Once the alloted time has passed sequentially power back on your equipment. So power back on your main modem, allow another 30 seconds, then power back your AP.
5.) Give the AP another 30 seconds after which disable airplane mode, enable Wi-fi then re-attempt to connect.
*I just wanted you to give those steps a shot juat to eliminate the main modem as a possible factor (in case you have such set-up). Your router/AP is clearly not causing the issue so at this point the problem could either be caused by:
A.) A modem glitch preventing an IP to be handed to your phone when it's MAC address is detected.
B.) Or possibly an issue with the phone's Wi-fi hardware.
Click to expand...
Click to collapse
Thanks for the suggestion, but this didn't work. I've been able to do an extra step and test connectivity using 4 different types of access points / modems, even using tethering from different mobiles that was acting as access points. it's no good.
Looks like the only option left is to do a repair with one of the local shops, hopefully they'll know what a Nexus is and how to handle it (it's not officially sold here yet), according to iFixIt, it'll be very hard to do so: https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
Thanks for all the help everyone, really appreciated.
Noorish said:
Thanks for all the help everyone, really appreciated.
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Click to collapse
Sorry to hear. This is the first time I've heard of Wi-Fi failing due to a hardware issue. I doubt it is repairable. It may be located on the motherboard, which although readily available is not really economical to replace. May be the end of the road. This appears to be one more blot on Huawei's QA/QC.
Exactly my thought. Never had such a case in my life, and I'm a tier 3 support engineer in network infrastructures. go figure!
To add even more light into the case, I've ran a packet sniffer in my LAN to check if the mobile is performing a DORA against the DHCP service in my network, but nope, there is no trace for it's MAC address or any broadcast messages from the mobile.
This is the second Nexus that I own and have failed within a year of its life span (previously a Nexus 5 owner, charging station at phone died). I think I'm going to give OnePlus a try very soon.
EDIT: Solution was to sit with OP5 technician which flashed my ROM to Oxygen 4.5.1. After this didn't do it, I RMA-ed it and got a new OP5.
EDIT: TL;DR: After updating OP5 to 4.5.5, It doesn't recognizes sim nor wifi, and can't rollback to 4.5.3 that did and stuck on phone setup (needs wifi). ADB devices is empty, I have Google USB Driver from SDK, Windows 10
Hello,
I just got a new OP5 today.
Opened it in the store, came with Oxygen 4.5.3 outta the box.
I putted the sim in, and I connected to the store's wifi, all was good and even had a phone call to my mother to check if the mic and speaker are working well.
Then when I got home, I upgraded the OS to 4.5.5 through the settings, where Android suggested. I'm new to OP and android (moved from iphone 5) and so if there is a right way to do it, and that's not it, I wouldn't have known.
Then, OP5 didn't recognize the sim anymore and couldn't start the wifi (switching it on wouldn't work, it would do nothing), so I tried Factory reset. Unfortunately it didn't reset the OS as well and now I'm stuck outside can't use my sim card or connect to my home wifi to setup the device.
Tried installing OP5 usb drivers (show when connecting the OP5 to PC) and press the power button and lower speaker volume together, then flush the 4.5.3 OS through USB, but it doesn't recognize ZIP folder and when I tried to unzip and send boot image (cmd->"adb sideload boot.img) it started and then failed at 0%.
Please help, the phone right now is unusable.
Tried the Factory reset through settings, but it took so long I thought it was stuck, so I did it through recovery screen.
Sounds like you got a lemon... I'd take it back and see if they'll swap it for another. Less than a week should be replaced immediatelly, at least that's been my experience here in Oz...
ultramag69 said:
Sounds like you got a lemon... I'd take it back and see if they'll swap it for another. Less than a week should be replaced immediatelly, at least that's been my experience here in Oz...
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Click to collapse
Why should it be replaced in less than a week? Also, isn't there a fix for adb problem so I could flash 4.3.5? Maybe a remote takeover?
Mine had 4.5.3 on it when I got it, updated to 4.5.4 then manually downloaded full rom, placed on internal memory and flashed 4.5.5 through the settings.
Had zero problems with WIFI before, during and after the update. No problems since.
Generally updating to a higher firmware version won't allow you to regress back to the lower, not sure with Oneplus as this is my first.
I'd also, if you can boot into Android go to settings nd check my IMEI numbers to see if they have been wiped (this can cause the sim to not be recognised) . If you have no IMEI then that is a BIG problem which will require an RMA unless you had backed up your efs files which from your description I doubt..
If the IMEI is OK I would download the full firmware version from here - https://forum.xda-developers.com/oneplus-5/how-to/oneplus-5-mirrors-official-oxygen-os-t3628190 - then using PC put the FULL ROM onto the internal memory then go to recovery and flash.
I'd also then unlock my bootloader(Just remember though that the phone will wipe all data after unlocking bootloader) and install TWRP - don't forget to 1st enable developer mode in settings and then allow usb debugging and OEM unlock - make a backup of the working stock rom and put it somewhere safe - home PC, in case this happens again. Best idea is to use the all-in-one tool, here - https://forum.xda-developers.com/on...l-skipsoft-android-toolkit-oneplus-5-t3625419 thankyou MSkip.
ultramag69 said:
Mine had 4.5.3 on it when I got it, updated to 4.5.4 then manually downloaded full rom, placed on internal memory and flashed 4.5.5 through the settings.
Had zero problems with WIFI before, during and after the update. No problems since.
Generally updating to a higher firmware version won't allow you to regress back to the lower, not sure with Oneplus as this is my first.
I'd also, if you can boot into Android go to settings nd check my IMEI numbers to see if they have been wiped (this can cause the sim to not be recognised) . If you have no IMEI then that is a BIG problem which will require an RMA unless you had backed up your efs files which from your description I doubt..
If the IMEI is OK I would download the full firmware version from here - https://forum.xda-developers.com/oneplus-5/how-to/oneplus-5-mirrors-official-oxygen-os-t3628190 - then using PC put the FULL ROM onto the internal memory then go to recovery and flash.
I'd also then unlock my bootloader(Just remember though that the phone will wipe all data after unlocking bootloader) and install TWRP - don't forget to 1st enable developer mode in settings and then allow usb debugging and OEM unlock - make a backup of the working stock rom and put it somewhere safe - home PC, in case this happens again. Best idea is to use the all-in-one tool, here - https://forum.xda-developers.com/on...l-skipsoft-android-toolkit-oneplus-5-t3625419 thankyou MSkip.
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Click to collapse
I can't pass the "Connect to Wifi" in the initial setup of the android, as it finds no wifi networks (but of course there are, when I use the sim in my iphone it works properly and there are wifi networks). So I don't know how can I get the IMEI number.
Right now my PC recognizes the OP5 connected via USB, but "adb devices" bring back empty list.
I think that once I get that working, I could unlock the bootloader. But I can't seem to be able to enable dev mode in settings - I can't get there.
I can only get to the recovery screen beyond the initial steps of setting up android.
Right now there is no important data on the phone and I have my laptop which is virgin to ADBs and Drivers (didn't use it to try to resolve it).
What driver and where do I get the right ADB so I could load 4.5.3 from usb to the phone?
When you upgraded, did you wipe cache and dalvik?
Binary Assault said:
When you upgraded, did you wipe cache and dalvik?
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Click to collapse
Wiped after the upgrade whem problems started
Might be wrong but I thought you could skip the wifi select screen on the setup wizard.
If you can get to Android you need to go to settings, scroll down to about phone and tap around 8 times on build number to enable developer settings.
You might be able to, might, pull down the settings menu in the wizard and bypass the wizard.
ultramag69 said:
Might be wrong but I thought you could skip the wifi select screen on the setup wizard.
If you can get to Android you need to go to settings, scroll down to about phone and tap around 8 times on build number to enable developer settings.
You might be able to, might, pull down the settings menu in the wizard and bypass the wizard.
Click to expand...
Click to collapse
It doesn't seem like I can skip it. Can't pull down a menu or anything
I guess only Oneplus can help me now?
Do you have any suggestion on fixing adb so it would recognize the OP5?
No, you need to enable debugging in developer settings for ADB to recognise.
Time to RMA...
ultramag69 said:
No, you need to enable debugging in developer settings for ADB to recognise.
Time to RMA...
Click to expand...
Click to collapse
Welp it is a pickle.
Going to go live chat with OP "level 2" representative.
See if they wipe the phone out and restore an older ROM.
If that't not going to work, RMA it is :/
Shame. A new phone. Took only one picture with my dad when we opened it back at the store. nothing else.
Unfortunately bad things can happen... You just got to be the one who got the dud this time round.....
Here's hoping it's the last time....
you can force update to a fresh installation of 4.5.5 by putting the 4.5.5 full zip into your phone in a folder called "update". Reboot to recovery im assuming you have stock recovery and follow the steps until you find the option that says something along the lines of "Update manually". It will detect if you have an update folder stored on your phone and it will begin reinstalling OOS 4.5.5. It sounds like a software problem but could be a hardware problem. Rule out the first option before RMA the latter.
OcazPrime said:
you can force update to a fresh installation of 4.5.5 by putting the 4.5.5 full zip into your phone in a folder called "update". Reboot to recovery im assuming you have stock recovery and follow the steps until you find the option that says something along the lines of "Update manually". It will detect if you have an update folder stored on your phone and it will begin reinstalling OOS 4.5.5. It sounds like a software problem but could be a hardware problem. Rule out the first option before RMA the latter.
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Click to collapse
When I connect the OP5 to the PC there are no folders under it (Computer -> OP A500 -> no folders), but I'll try and give it a shot. see what happens. Will update this reply.
Update:
After Oneplus flashed Oxygen 4.5.1 on the phone and some other magic I was able to skip wifi step on setup, yet still when I try to activate it it won't budge. the slider won't move and it looks as the page is being refreshed. Also, when I try to get into sim section in settings it would just freeze and alert the program stopped and suggest to close or wait.
Oneplus says it is hardware issue, and the fact it happened when I upgraded to 4.5.5 from settings menus is coincidence. They say I need RMA it.
If anyone knows how to fix it then I'm more than welcome to hear it.
EDIT: it also won't shut off unless I long press the power button.