Database Users

A500 update to xxx1.41.07.com.Gen1 Status

Just so you all know, I have confirmed that this update is OFFICIALLY on hold, and that is why nobody is getting it pushed to them. It was pulled according to Acer due to continued issues with HC3.0xxx and they have determine the release of HC 3.1 this month will fix the issues still existing in the update. This is from Level 2 support. They will confirm a target date of "sometime" this month.
So stop holding your breath and returning units for new ones!

Thanks for the update!

I have it
I received the OTA update to Acer_A500_1.141.07_COM1_GEN1 last week. No problems so far.

Thanks for the heads up.

But I want it now!

I got that update awhile ago Acer_A500_1.141.07_COM1_GEN1.
It did create an issue. Taking picture and having it save on external sd; after a reboot they get deleted from external sd. However if you rename it then it will not get deleted upon reboot.

I recently got the 1.139.04 update OTA last week I think, after having waited a month for any update at all and now the damn thing freezes every time I unlock the screen, the browser crashes with every second web page I load and the Android Market won't stay open long enough for me to download any apps. =/ I know this is a thread for the 1.141.07 update but I didn't want to make a new thread about update issues. I just hope that 3.1 fixes all this mess because these things aren't cheap in Australia and I don't want to switch to the Transformer like a lot of other people seem to be doing. I need that USB port. =(

gdom said:
I received the OTA update to Acer_A500_1.141.07_COM1_GEN1 last week. No problems so far.
Click to expand...
Click to collapse
Same. No issues so far in 4 days of usage.
Sent from my A500 using Tapatalk

Last tuesday (June 6th) I emailed Acer in the Netherlands why I am not receiving my 1.141 update. Yesterday I received an answer stating that I will receive it on June 15th.

Updates?
Can you explain to me how are made the updates at Acer for Iconia?
Because my tablet is late on the updates and I do not understand why.
Thank you

Can someone tell me the official forums for this tab...and where do you guys get all the update news from?
Sent from my XT720 using XDA App

I got updated last night, no problem so far. And felt no difference, too

3.1 update pulled mid release? -That's what Acer Support says. "New Build Tomorrow"

3.1 update pulled mid release? -That's what Acer Support says. "New Build Tomorrow"
So earlier today, I finally received my 3.1 OTA update notification....
I wasn't ready at the time to initiate it, so I declined, unfroze my bloat apps, un rooted, and then attempted to manually check for updates.
It says my device is "Up to Date"
Obviously, I hadn't updated, and am still on 3.0.1, so I called Acer tech support.
According to representative, Acer pulled the 3.1 update mid-release today. Supposedly due to a bug causing some devices to not take the update.
"They will be re releasing a new build of 3.1 later today or tomorrow" he said.
So here I sit, on 3.0.1, and am giving the community a heads up that they might be getting yet another OTA update. MAYBE. That's at least what was understood.
Anyone else having this issue? I know they're rolling out they update gradually, but I would have figured I would have been able to manually initiate the process.

I ended up having to download/install 4x before mine "took" yesterday, just hope they push an incremental update as well with a different build number.
One of the failures came back as an "invalid file" before it even rebooted into recovery; the other 2 fails were because I hadn't rolled back all of the system files I'd replaced.
Maybe they're fixing the "invalid file" issue?

I had the same trouble today. Yesterday evening and this morning, I was able to update to 3.1 OTA. But as i had no time to do this, I was expecting to do the update this evening.
And now, it says that my device is up to date. (3.0.1)
I will wait tomorrow.

Thanks for the heads up. I was wondering why I could not update to 3.1 today

Well that makes sense. When I was installing the update it took me 6 attempts: 4 times it just stopped downloading and restarted randomly and once it said "installation invalid" or something along those lines. Thankfully it worked in the end, although Kobo reader doesn't seem to work at all anymore. Keeps FCing

Thanks for the heads-up. I ran the update after I got home from work tonight. I got some sort of error, and it booted back into 3.01 just fine. I manually checked for the update again, and now I'm getting "Your device is up to date".

Looks like I was right in a previous post where I said it'd be best to wait for 3.1.1!
And all those fanbois attacking me over it.. LOL!!

Weird- Mine said update was available yesterday evening and I did it and it worked (UK time). It shows as 3.1 now, but the file it downloaded was some weird file name containing 4.0.11 or soemthing similar? Must admit haven't played around thoroughly to see if there's any difference- waiting for weekend.
When they re-release do you think I'll get the 'fix' for whatever was wrong??

tatoori said:
Weird- Mine said update was available yesterday evening and I did it and it worked (UK time). It shows as 3.1 now, but the file it downloaded was some weird file name containing 4.0.11 or soemthing similar? Must admit haven't played around thoroughly to see if there's any difference- waiting for weekend.
When they re-release do you think I'll get the 'fix' for whatever was wrong??
Click to expand...
Click to collapse
Depends entirely on what they're fixing. If it's just something to do with the updates failing, then why would they need to update devices that already have it?

True- I thought they'd just do a blanket update for all to get all tablets with the same 'build'- easier to maintain if needed- like they do at work for IT purposes.
Also I was not rooted, not sure if that would have made a difference! (I'm a basic user but learning through xda!)

I lost my opportunity to install 4.010.08. Two days ago I got the notice of an update. I tried to hold off as I wanted to see if I could capture the update and share it with others. After I got off work the next day and with some alogcat info I tried to check for updates and it was gone. Now I'm stuck on 3. 01 still. Hopefully they push out the update again as this time ill be ready.
Sent from my SO-01B using XDA App

nytrojen said:
Well that makes sense. When I was installing the update it took me 6 attempts: 4 times it just stopped downloading and restarted randomly and once it said "installation invalid" or something along those lines. Thankfully it worked in the end
Click to expand...
Click to collapse
I was using my Epic 4G wifi tether when it kept restarting. I thought it was that playing games with me.
Sent from my Acer Iconia A500 using XDA Premium App

I just got updated to 1.139.05 Gen 1
But still no 3.1 update what is going on? Aren't we supposed to get the update today?

Zaslav said:
I just got updated to 1.139.05 Gen 1
But still no 3.1 update what is going on? Aren't we supposed to get the update today?
Click to expand...
Click to collapse
I think they were supposed to push the update today, but I'm not seeing anything yet either. Anyone got any official word?

My is 3.0.1. I run the update check and it says "your device is up to date."
Would it let you update to 3.1 if it had been rooted?

Just chated with ACER support. Well, not exactly very knowledgeable, so I would take it with a pinch of salt. But, what I was told is the update will be pushed and can not be initiated from the user end and I should be getting it soon. Also it is Google and not Acer responsible for rolling out the update. Make of it what you will.

tatoori said:
True- I thought they'd just do a blanket update for all to get all tablets with the same 'build'- easier to maintain if needed- like they do at work for IT purposes.
Also I was not rooted, not sure if that would have made a difference! (I'm a basic user but learning through xda!)
Click to expand...
Click to collapse
Well it's "today", and it's still not here lol ...anyone surprised?

dude64 said:
Just chated with ACER support. Well, not exactly very knowledgeable, so I would take it with a pinch of salt. But, what I was told is the update will be pushed and can not be initiated from the user end and I should be getting it soon. Also it is Google and not Acer responsible for rolling out the update. Make of it what you will.
Click to expand...
Click to collapse
They told me the same thing in different words. "We just make the hardware, and Google is responsible for the software". Didn't expect that response!

kjy2010 said:
They told me the same thing in different words. "We just make the hardware, and Google is responsible for the software". Didn't expect that response!
Click to expand...
Click to collapse
Yea, except you locked the bootloader Acer.

muqali said:
Yea, except you locked the bootloader Acer.
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Click to collapse
Sorry, the sarcasm was lost on me at first lol

Did Acer pull the 3.1 update? (update: YES)

Yesterday my tablet offered to update, but it failed the update - tried twice. The only thing I've done is root the tablet, I haven't uninstalled any default apps or anything.
I figured no big deal I'd try at work from my development machine today where I could unroot it and check adb logs and such.
Today I check for updates and I get "Your device is up to date" but I'm still on 3.0.1.
--- UPDATE ---
Checked the devel forum and found that this appears to be the case - they pulled the update and promise a new build tomorrow:
http://forum.xda-developers.com/showthread.php?t=1158359

hmmm, I wonder if it's anything to do with getting kicked out of the browser on a regular basis since I installed 3.1. And maybe the laggy keyboard?

so.. what'll happen if you successfully updated and aren't having any problems?

Seems like nothing if you already have 3.1 installed successfully... My tablet is still on 3.1 with no issues there.

I got a message to update to 3.1 today and have tried 3 times to apply the update, failed each time. I have unrooted, factory reset, and still failed. I am hoping that it is on ACER's end and not something in my tab.
My tablet is back to stock and still only gets 1/4 of the way through the application of the update before getting the orange ! in a triangle.
I spoke to ACER yesterday. They said there is a known problem with the 3.1 update and they should be releasing a new one soon. I asked how soon, but got no response. Once I got the update notification today, I thought maybe it was the new one?? Guess not.
Model: A500
Version: 3.0.1
Kernal: 2.6.36.3-00001-g9b3ce2b
Build: 1.104.02_COM_GEN1
EDIT: I am in ATL and bought my tablet from BestBuy in Kennesaw GA opening weekend.
Any advice?

I lost my opportunity to install 4.010.08. Two days ago I got the notice of an update. I tried to hold off as I wanted to see if I could capture the update and share it with others. After I got off work the next day and with some alogcat info I tried to check for updates and it was gone. Now I'm stuck on 3. 01 still. Hopefully they push out the update again as this time ill be ready.
Sent from my SO-01B using XDA App

I, also, am having no operating system issues with 3.1. Overdrive Media Console has gone flakey with respect to audiobooks, but I was blaming that on OMC, not 3.1. I was very surprised to learn that Acer pulled the update. This begs the question, of course, what will happen with regard to the new update for those of us who successfully updated to 3.1? I had no problems and I had a rooted tablet, but had not made any other modifications.
-----
Doc Kinne
Somerville, MA

cybermage1 said:
Yesterday my tablet offered to update, but it failed the update - tried twice. The only thing I've done is root the tablet, I haven't uninstalled any default apps or anything.
I figured no big deal I'd try at work from my development machine today where I could unroot it and check adb logs and such.
Today I check for updates and I get "Your device is up to date" but I'm still on 3.0.1.
--- UPDATE ---
Checked the devel forum and found that this appears to be the case - they pulled the update and promise a new build tomorrow:
http://forum.xda-developers.com/showthread.php?t=1158359
Click to expand...
Click to collapse
Is there a source other than what someone on XDA has "said"?
People lie. I'm not saying the original user lied but I've already seen a few posts linking to that one claiming along the lines, that 'Acer has said they pulled the update' when there is absolutely no official source.
The update has worked and is working for many of us. A friend of mine also got an update yesterday, which doesn't fall in line with the update being 'pulled' by Acer.
As you can see, many of us are getting different builds. What I SUSPECT is the case, is people are rooting and changing their build.props and it's confusing the update procedure on some units. People who don't know the ups and downs of rooting have done just that. They've switched files and components, wpa supplicant files etc. and noone knows the exact process that the device/software users to grab an update. This is just complete speculation on my part, I updated fine and so did a friend of mine that owns it. I did not root, he did not root. We both got the same build of 3.1 and he got his weeks after I got mine.
The point of my message is this, post rumor or something in the title so people don't just read your message and run with it. Because down the line, people are going to quote your thread as well and then lots of people will think "Acer pulled the update!, what's wrong with the one it put out originally!?" and that isn't necessarily the actual case.

Neoprimal said:
Is there a source other than what someone on XDA has "said"?
People lie. I'm not saying the original user lied but I've already seen a few posts linking to that one claiming along the lines, that 'Acer has said they pulled the update' when there is absolutely no official source.
The update has worked and is working for many of us. A friend of mine also got an update yesterday, which doesn't fall in line with the update being 'pulled' by Acer.
As you can see, many of us are getting different builds. What I SUSPECT is the case, is people are rooting and changing their build.props and it's confusing the update procedure on some units. People who don't know the ups and downs of rooting have done just that. They've switched files and components, wpa supplicant files etc. and noone knows the exact process that the device/software users to grab an update. This is just complete speculation on my part, I updated fine and so did a friend of mine that owns it. I did not root, he did not root. We both got the same build of 3.1 and he got his weeks after I got mine.
The point of my message is this, post rumor or something in the title so people don't just read your message and run with it. Because down the line, people are going to quote your thread as well and then lots of people will think "Acer pulled the update!, what's wrong with the one it put out originally!?" and that isn't necessarily the actual case.
Click to expand...
Click to collapse
It does explain how I was able to get the update days ago, but now cannot.

Quick question: If the "No update Your device is up to date" window somehow managed to appear thousands of times in a relatively short period of time, is it possible that it will permanently burn itself into my display? Thanks for your help. (lol)

I'm not rooted, didn't change at all my A500 and yet can't update my tablet. "your device is up to date"
Sent from my A500 using XDA Premium App

zolhof said:
I'm not rooted, didn't change at all my A500 and yet can't update my tablet. "your device is up to date"
Sent from my A500 using XDA Premium App
Click to expand...
Click to collapse
Be patient young padowan....it will come. Or use a ROM like I did. 3.1 working flawlessly.

TFordham said:
Be patient young padowan....it will come. Or use a ROM like I did. 3.1 working flawlessly.
Click to expand...
Click to collapse
Which rom do you suggest?
Sent from my A500 using XDA Premium App

rorytmeadows said:
It does explain how I was able to get the update days ago, but now cannot.
Click to expand...
Click to collapse
It absolutely does not. This happens on phones as well. If your device is showing an update and you decide to factory reset or even reboot before you download the update, there is a possibility that you're moved down a bit in the server queue.
It's very rare that it happen on a reboot, but it is def. possible if you do a factory reset. Any number of things can explain a stalled update, it doesn't at all mean Acer pulled it.
I'm still waiting for an official source...nothing so far on Acer's FB or anything like that. If anyone could provide one, that'd be great.

I just bought my new A500 yesterday. It is not rooted. When I connected to my home network for the first time, I received a message telling me that an update was available. I assumed it was the 3.1 that everyone was talking about. It downloaded and installed with nary a hitch. I got confirmation of successful update. After the update, I realized that I was having some of the same issues that others were talking about, namely a dodgy keyboard and the inability to activate CAPS Lock. It is then that I discovered that I had NOT received the 3.1 upgrade, but rather, something below. Here is what I found when I looked at Settings > About device.
Android Version: 3.0.1
Kernel Version: 2.6.36.3
Build Number: ACER_A500_1.141.07_COM_GEN1
Whatever version this is, it too is not quite ready for prime time. I hope they release a reliable update soon!

That is the Build that I had to be at before I was moved to Build Number ACER_A500_4.010.08_COM_GEN2 and VER 3.1.
Good luck with your new A500 hope you like it as much as I like mine.

ok, i just got off the phone with a senior acer tech, yes and actual technician not from india. So this should put your mind at ease. Acer sold more units then they expected and it resulted in google not having enough server to service all of the android devices. So for example acer put out 4 million units but there is only 3.7 million on the google registery as of yet. all the people including my self that have 2 units and one updated and on didn't will have to wait a little. PS the 3.1 update is loaded with bugs as well. Don't think it's the holy grail.
problems with 3.1 are less then 3.0.1 but they are there like random closes, slow downs even though it's doing nothing, late coming out of sleep and wifi issues and still no support for external hard drive, and most keyboards don't work.
all in all if you don't have it yet it's coming, if you do well wish and hope for 3.2 update soon like me

mnaderi said:
PS the 3.1 update is loaded with bugs as well. Don't think it's the holy grail.
problems with 3.1 are less then 3.0.1 but they are there like random closes, slow downs even though it's doing nothing, late coming out of sleep and wifi issues and still no support for external hard drive, and most keyboards don't work.
all in all if you don't have it yet it's coming, if you do well wish and hope for 3.2 update soon like me
Click to expand...
Click to collapse
You're kidding - and after I got right royally slapped for saying exactly the same thing a month ago.
Just proves this place is chock full of fanbois.. (them, not you)

lolz @ mnaderi. my experience has been completely opposite. i've been on 3.1 for about a week now and it's waaaaay better than 3.0.1. the browser is much smoother and rarely ever force closes. hooked up my keyboard and mouse, no issues at all. hdmi out to my 1080p tv. everything is working great. i will admit it does have a few bugs here and there but compared to 3.0.1 it is a very nice improvement. i've had far less issues. i'm even using the stock launcher because i can resize the widgets now. was using launcher pro previously. all in all, a great update. still waiting for my mom's iconia to say its ready to be updated to 3.1. got the 1.141 update last night.
btw, i've never rooted my iconia. these things are too new, it's not worth rooting right now because the development is so weak. i'll give it another 6 months when we start seeing some really nice custom ROM's from some of the amazing developers on xda.

tekmoe said:
lolz @ mnaderi. my experience has been completely opposite. i've been on 3.1 for about a week now and it's waaaaay better than 3.0.1. the browser is much smoother and rarely ever force closes. hooked up my keyboard and mouse, no issues at all. hdmi out to my 1080p tv. everything is working great. i will admit it does have a few bugs here and there but compared to 3.0.1 it is a very nice improvement. i've had far less issues. i'm even using the stock launcher because i can resize the widgets now. was using launcher pro previously. all in all, a great update. still waiting for my mom's iconia to say its ready to be updated to 3.1. got the 1.141 update last night.
btw, i've never rooted my iconia. these things are too new, it's not worth rooting right now because the development is so weak. i'll give it another 6 months when we start seeing some really nice custom ROM's from some of the amazing developers on xda.
Click to expand...
Click to collapse
I agree that development is weak, but I root for getting rid of ads and access to all folders (and a restart button on screen).

UK 3G Xoom OTA 3.1 Update

I have quickly had a look round but did not see any other threads relating to this. Last night my UK Carphone Warehouse Xoom said it had and update available and pointed me to http://www.motorola.com/staticfiles/Support/GB-EN/TABLETS/MZ601/Xoom3G_MR1_UK_Release_Notes_UK.htm for more information. I installed this and got a pop up when it rebooted saying it was successful. However nothing has appears to have changed, I am still on 3.0.1 and when I go to check for new updates again it says my device is up to date. I was wondering if anyone else had any more luck or know how to force the Xoom to try the install again. I would take it into a Carphone Warehouse store to ask but they appear to be all on fire.
*Update*
The xoom downloaded a second update around lunch time today and I'm now running 3.1

I got the same update this morning, I suspect it was a small preparation update, and 3.1 should be right around the corner

Pretty sure I'm downloading the 3.1 update now. It matches the update code in the guide you linked.

Recharge the battery above 50% then will begin the second phase of the installation.

dstanek1971 said:
Recharge the battery above 50% then will begin the second phase of the installation.
Click to expand...
Click to collapse
Seriously? I just updated to 3.2 on 21% battery while charging. If that's true that's just strange.
Sent from my Xoom using XDA App

Now fully updated to 3.1, give it time and hit the search for updates regularly and it'll eventually popup.
Seems noticably smoother, more responsive, and less laggy.

I got the same message this morning. Proceeded to download and install update, and it hung about 1/4 way through. Now just sat at screen with an android next to an exclamation mark.
UK 3g rooted, CWM etc
Dont know what to do now?
Reflash nandroid and try again, gets the same results.

Today my dutch XOOM got te 3.1 update
Sent from my MZ601 using XDA App

Still waiting in Canada
oh well

mattfigaro said:
I got the same message this morning. Proceeded to download and install update, and it hung about 1/4 way through. Now just sat at screen with an android next to an exclamation mark.
UK 3g rooted, CWM etc
Dont know what to do now?
Reflash nandroid and try again, gets the same results.
Click to expand...
Click to collapse
I think you have to be bootloader locked, not rooted and on stock for an OTA to work correctly.
Lordao

Ok, rooted and bootloader unlocked.
Any other way to apply the updates ?

mattfigaro said:
Ok, rooted and bootloader unlocked.
Any other way to apply the updates ?
Click to expand...
Click to collapse
relock bootloader and go back to stock basically.
Lordao

Uk XOOM locked an stock 3g from carphone warehouse but no update.
Cold started loads, checked update in about and even changed the date but cant pull updated.
Anyone got any advice as im desperate for the update?
Sent from my MZ601 using XDA Premium App

stock 3g got the ota update 30mins ago noticeable difference in performance much much better experience all round.

a few issues
UK 3G unrooted or touched in anyway here is my feedback
Pro's
1. Web browser quick keys are all the more better and make it a glory to use
Con's
1. a few apps wont open NVidia app and marketplace just freezes up
2. More importantly my connectivity has been seriously reduced last night I was tethering all night playing minecraft beta and now its just giving me the no internet connection all the time on 3G or when near WiFi the exact same problem
any thoughts?

Hi all,
Last night got the smaller update first and then after a reboot was advised to have a charging or fully charged battery and to proceed with the 2nd update over WiFi which i did. All went well all my apps and settings where still intact and i now have a working SD card otherwise haven't really noticed any differences as using ADW EX mine was already smooth and fast but i have no issues caused by this update. I have a UK Xoom from CPW runnning on a Talkmobile Sim.
Marc

anyone tried uk BT keyboard to see if you get the UK layout?

Hi guys,
a quick question.
I have a rooted Xoom which has 3.2 tiamat Rom 2.1 Hammerhead
Will I still receive the 3.1 original update from Motorola?
i live in london.
cheers

kapeedp said:
Hi guys,
a quick question.
I have a rooted Xoom which has 3.2 tiamat Rom 2.1 Hammerhead
Will I still receive the 3.1 original update from Motorola?
i live in london.
cheers
Click to expand...
Click to collapse
no 4567890

Personally, until someone who has gone through the OTA install and played with the UK 3.1, I'm not touching this with a barge pole. Hammerhead 2.1 is fantastic and we need to find if there are any advantages to backtracking to 3.1 in my opinion. The hassle of relocking and unrooting is too much without knowing the benefits.

why i didn't get the update(OTA) 3.2 yet?

hi
i'm using stock rom
ACER_A500_4-010-15_COM_GEN1
and now in israel and bought the iconia a 500 in switzerland and didn't get yet the update
what to do?
thanks

I7210I said:
hi
i'm using stock rom
ACER_A500_4-010-15_COM_GEN1
and now in israel and bought the iconia a 500 in switzerland and didn't get yet the update
what to do?
thanks
Click to expand...
Click to collapse
Wait for it. There are many people in many different parts of the world that haven't received the OTA update as of yet.
If you really want it now, you can get the file and manually update from here:
http://forum.xda-developers.com/showthread.php?t=1113878
But remember, once you update to 3.2 you have no root, and as of yet there is no way to root 3.2 on our tablet.

maybe in your area is still on process of putting an update.
I got my 3rd update last night and now, 3.2 (my first update was 3.1 from original 3.01 and I don't know why 8 have to update again to 3.1 and now, the latest over OTA.
I'm here in Algeria and my A500 was bought in Houston last 27th July this year.

If your in the U.S. I don't think its been released yet for us. I know I'll be one of the first batch of people sense I got my tab in April so until then I'll make a thread if there isn't one yet for the states. I know the release by VID number which I'm sure also coincieds to the manufacturing date, and the push process is long, even when they pushed that small. 13 update in June I think, I still see people posting they just got that update in august.
Sent from my A500 using XDA Premium App

Hello there, Im now at Acer_A500_4.010.42_COM_GEN1 and I dont see a file to make a direct upgrade form here, Im guessing that I can downgrade to a version available to be upgraded to 3.2, can you tell me if this is feasible please?, If so I will look for the procedure in the forums and dont bother you anymore, thank you very much.

I'm in Aus with an A501 - so I'm guessing no news yet on 3.2 for us? 3G dropouts (occasional) are the big thing I'm looking forward to. WiFi dropouts are occasional only. Also I heard rumour that video (720p) playback is improved? I.E less of a need to handbrake everything!

Mystikalrush said:
If your in the U.S. I don't think its been released yet for us. I know I'll be one of the first batch of people sense I got my tab in April so until then I'll make a thread if there isn't one yet for the states. I know the release by VID number which I'm sure also coincieds to the manufacturing date, and the push process is long, even when they pushed that small. 13 update in June I think, I still see people posting they just got that update in august.
Sent from my A500 using XDA Premium App
Click to expand...
Click to collapse
I'm in Panama City, FL and I got the update last week. Works great.

Mike1825 said:
I'm in Panama City, FL and I got the update last week. Works great.
Click to expand...
Click to collapse
When did you buy your tab?

Greetings, I am near San Francisco CA. I purchased my A500 about 12 days ago. When I pulled it from the box the first time it did 2 updates. One update to 3.1 and the next update took me to Acer_A500_4.010.13_COM_GEN2. I was stuck at that for the next 12 days. Every day about 10 times a day I would hit the update button hoping for the OTA to 3.2. It never came. Today I thought I would force update it. Right before I tried the force update to Acer_A500_4.010.38_COM_GEN1 I hit update one more time thinking I should try it before I did a force update. The update still did not come. I then updated to Acer_A500_4.010.38_COM_GEN1 using the link provided in XDA forum topic '[OTA] Full Package and Update'. The second the update finished I hit the about>update button again and it instantly got the OTA download to 3.2. I now have 3.2 installed. Not sure I would have ever got the update from Acer_A500_4.010.13_COM_GEN2. I think once you update to the .38 you can then update to OTA 3.2 .

That's because .38 Gen 1 is for another region that has been released for. The update for .13 Gen 2 will come soon enough for the U.S. we just got to wait a bit, but they will eventually make a release build for us without having to custom rom update.
Sent from my A500 using XDA Premium App

Then why do so many people in the USA have .38 when they have never installed anything custom? The a500 I took back to the store for poor build quality was .38 and it was purchased in San Francisco CA. Not sure how letting acer install a stock OTA is considered custom.

Same here, 6 A500 tabs in tha house. 3 have had the update, other 3 didn't receive anything. All 6 are from the same batch.
Acer really ****ed it up this time

I have the wifi only version, and have not received the OTA update. Is it possible that the ones that have updated have the mobile wireless option?

I have a Gen2, no update yet. I am hoping the new update fixes wifi? Or well, makes it faster, I have Comcast 15-20mbps, and get a measly 5mbps when I run a wifi test.

gerke said:
Same here, 6 A500 tabs in tha house. 3 have had the update, other 3 didn't receive anything. All 6 are from the same batch.
Acer really ****ed it up this time
Click to expand...
Click to collapse
Do a factory reset from the Settings menu and they WILL receive the update. Back up any important data before doing this though as wil will lose it.

Trinnity66 said:
Do a factory reset from the Settings menu and they WILL receive the update. Back up any important data before doing this though as wil will lose it.
Click to expand...
Click to collapse
Done that already, no update yet

It depends on servers
I asked someone on acer, and they answered me that it depends on the servers, and because it's a worldwide process it can take some time to get in some countries. For example here in Mexico there are some users getting 3.1 upgrades, when in some other countries there have been 3.2 upgrades.
It's kind of weird but that's how this thing works. It's in stages. So be patient, and wait for it.

Luescoff said:
I asked someone on acer, and they answered me that it depends on the servers, and because it's a worldwide process it can take some time to get in some countries. For example here in Mexico there are some users getting 3.1 upgrades, when in some other countries there have been 3.2 upgrades.
It's kind of weird but that's how this thing works. It's in stages. So be patient, and wait for it.
Click to expand...
Click to collapse
Hopefully you didn't pay Mexican pricing for one. Electronics are at a massive premium here(I'm stuck here for the time being unfortunately)

Update late Sept or early October in US.
This is from another forum and an email from Acer.
Subject
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When will the HC 3.2 update be released to US customers?
Discussion Thread
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Response (Jayaram K) - 09/22/2011 04:38 PM
Thank you for contacting Acer America. My name is Jayaram and Badge Number GWSI1195. I'll be happy to assist you.
I understand that you have an query regarding HC 3.2 update. I understand your concern. Let me see what best I can do for you.
Please note that for the Iconia Tab A500, the 3.2 update is targeted for late September or on early October. We have no exact date and this will be available via FOTA push.
I hope that you find this response informative.
For further clarification please feel free to visit our web site Acer Support: Welcome to Acer Support
Thank you for contacting Acer.
Have a great day!
Respectfully,
Acer America Online Technical Support

Guys what about a501? Did someone contacted acer on this subject? I recently returned to stock 3.0.1 hoping there will be update soon and im geting sick with 3.0. They said update is around but there i sno update for my device. Anyone took OTA on a501?