update: Just received THIS case

update: Just received THIS case - Acer Iconia A500

Since it seems I'm the first getting this
(link should appear here, but since I'm a new user..)
search the terms
"New arrival-Multi-functional Thermo-Formed a500"
on aliexpress.com
or
"rooCASE Slim-Fit (Black) Folio Case a500"
on amazon
just want to let you know that:
- I'm satisfied
- Seems well built
- doesn't add excessive bulk (thickness)
- allows access to every port/slot and does not cover cameras/speakers
- I cannot evaluate the protection level it offers, (my A500 already dropped twice, obviously without case), but the corners that hold the tablet in place should help
I do not add pictures, because both links I provided already do the job. Anyway, if you need more details, let me know.
Me and my basic english will try to help.
Update: after two weeks of use, I can confirm the quality of this case.I've seen many posts here with different cases, but all of them, seems to add excessive thickness to the tablet. Up to you.

seems rather nice though price is tad expensive for what it is... ^^

Yes and no.
I live in Switzerland, and ~50$ shipping included (from aliexpress) is a "common price".
It costed me ~10$ less than the original Acer one.
As soon as it is avalable at amazon, will come in the US for ~30$.
Compared to the original Acer, that's a big deal!

Related

Sad day, lost my X7501, replaced with Redfly

I was in a hurry to make a connection and left it in the seat pocket on the plane. Someone in Chicago or another connection has a great device. I bought the redfly to go with my ATT Titan II and just connected it this morning. The big disappointment is that video is terrible. Other than that most apps work great. Let me know if you want me to test something.
It is unlikely that the airline will find it, so I'll have a battery and original box for sale in about 10 days.

thats really sad

Re Redfly, how is the performance in mobile office? Read some reviews mentioning about pdf files opening extremely slow... your experience so far?
Using BT, how is battery life? Just curious to know the real user experience.
Thanks.

Redfly
All of the mobile office apps work great, it is not hard to see why they are targeting the business market. The only thing that I'd love to see would be better video play, but I did not expect that. The keyboard is fine for touch typing and I've had no trouble getting used to it. The screen is really good in the truck and I'm enjoying it for gps, google maps, and expensable. The view of contacts and calendar when in the truck is so much better than the phone itself. It is priced ok and worth it at $199 but that is still a stretch since it cannot replace my phone screen or media player for video on flights. So my dilemma is still multiple devices if I want a larger screen. The screen for Mobile Office is better than the Advantage, but for a do it all device I'd like to have it back.

I just received my scratch and dent x7501 from an ebay transaction, and it only came with the charger, so I might be interested in whatever you have, especially proprietary cables. I can't say I necessarily have to have them, but it might be helpful in case i decide to sell.

I didn't think I'd miss it like I do. So I'm going to watch the "for sales" and ebay for a couple of weeks to see if I can find a replacement. If not, I'll contact you 1st.

hitch said:
I didn't think I'd miss it like I do. So I'm going to watch the "for sales" and ebay for a couple of weeks to see if I can find a replacement. If not, I'll contact you 1st.
Click to expand...
Click to collapse
u can always get my athena if ur interested.

RE Comments and a Question About Redfly As Well
First off, very sorry to hear that story. Thats a fine piece of equipment to have to get over from the loss. I know how I am, I'd be walking around kicking the ground with my head down for weeks. Just remember, you never know, that airline could call tomorrow and surprise you. I would also make sure you contact them again. You never know. Perserverance in a case like this can be invaluable.
Let me also take a second to say to the masses, if you do not have your devices clearly marked with Contact Info, your making a mistake. I simply go into Word or Notepad or whatever and make some simple pieces of paper with my name , number. the words CALL IF FOUND, use a Size of 7 or or 9 FONT depending on how big device is and use BOLD. Cut them out, apply to back of battery is best, but at the least under the battery, people find a device I guarantee the battery comes off sooner or later, and then just use a piece of clear scotch tape (or two). This got my $1400 Black MicroTAC back in 1984 or 85. (something like that) When the Car Kit was $2700. One other thing. Sure Auto Locking on a device gets old. But there is nothing better then to know after a loss or theft that at the best he has a worthless piece of equipment and the least he will have to maybe spend some money and time to get it unlocked. It will help take the sting out of it mentally.
REDFLY:
As to Redfly I also said what the heck for $199 I will jump. With a coupon from MODACO I got another $18.00 off so I am priced right. I am a sceptic about this "seeding"program. I think it was not selling and it was time to get cost out of these units back before it is too late. When they are gone they may be gone and then used and marked up Ebays will be what is available. They may even hold value awhile as they do work as stated.
The OPS statement that the RedFly is for the Business user ( I will also say Student, perfect for Student for taking notes etc) is correct. If you want to watch Videos, forget it. But if you want to type documents, get on the Internet, web browse and check emails and know your phone is staying charged all the while and get good battery life with the whole combo, the Redfly works. It does EXACTLY what it is supposed to do well, and NOTHING else really. Your getting a nice big screen for your phone, keyboard and touchpad, abilty to charge / maintain battery level on phone while using (give or take a bit) for hours. It is small and you will see about 8 hours of battery life. If you need to use a projector it has a regular VIDEO port for say classroom or Power point meeting presentations
RedFly Question / Issue:
Im curious if the OP has experienced the intermittant connect between the AC cord and the Power IN port on the Redfly. Mine barely makes the connection and will pop out while just sitting there doing nothing or being lightly moved or typed on. It seems to be an R and D issue that got by. I have read others complain about it. Mine is bad enough I am exchanging. BTW, if you are going to get a RedFly allow me to suggest Erik Patterson at Expansys USA. This guy has taken care of me before, during and after the sale on the Redfly. I have been very impressed. On a $199 sale he is making very little (if anything) commission wise, He has treated me like I did just buy an x7501 with every available Accs. LOL. He is a true professional salesperson and I would love to see him get the business (RedFly or anything else for that matter) . He has earned my future business hands down.
OK thats enough for this "cover everything" post.
Here is Eriks Info. Please tell him Ron sent you.
Erik Patterson
EXPANSYS USA Sales
800-675-2638 ext 1344
EMAIL: [email protected]

As for the power plug you might want to see if you are getting it plugged all the way in. Many have noted, as I have with mine, they have a lot of tension on the socket so it doesn't come unplugged and you think you have it plugged in when you don't.

Hate myself for asking but - should i buy?

Hey guys, like i said in in the title (and having been on xda for a while) I hate myself for posting a "should i buy" thread, but i think i must have missed something.
As far as i see it the vega has pretty much the same spec as tablets double its price (thinking xoom / eee transforma) and yet the only difference i can see is the shipped android version and 1.2ghs processor vs 1.0ghz in the vega.
I have a HD2 and am happy flashing and running custom roms (running Android on my HD2) so as far as I see it i can get honeycomb flashed in the not too distant future when the boys finish the ROM build and just overclock to 1.4ghz and I am away.
And here in lies my question really, is the touchscreen nice to use? Whats the viewing angle like? HDMI out actually any good in the real world? Anyone use the tablet for work and not just media?
I would like to be able to use an openoffice / MS application on my tablet and if i could connect it up to projectors/tvs via hdmi for presentations and media that would be a real bonus - but only if it actually looks decent and works well.
Thanks for the time taken to read this, I am serious about buying but dont want to waste cash on the vega if people think the eee transforma would be more suitable.
Thanks;
Andy

is the touchscreen nice to use?
Click to expand...
Click to collapse
Yes
Whats the viewing angle like?
Click to expand...
Click to collapse
Not enough
HDMI out actually any good in the real world?
Click to expand...
Click to collapse
Yes, it's good
I would like to be able to use an openoffice / MS application on my tablet and if i could connect it up to projectors/tvs via hdmi for presentations and media that would be a real bonus - but only if it actually looks decent and works well.
Click to expand...
Click to collapse
There is no OO (or LibreOffice or MS office) at all/ There is Google Docs and Pixel Office

Thanks for such a quick reply. Google docs is fine i think but does it work offline on the tablet ok? Whats pixcel office like?
Battery life about as advertised (8hours)
Sorry for rippling questions in, i guess im just trying to work out what i would get extra for over twice the cash in a xoom / eee.

The key difference in price seems to be tied to screen quality and what the big names think they can get away with charging. Clearly the Motorola has a much better screen display than the Vega. However, for the price, the Vega is great for trying things out. There are a number of different user ROM's available and you can see how to push the technology without worrying about messing up your 'expensive' tablet. Also the Vega is UNBRICKABLE.
I use QuickOffice HD on the Vega and find it able to cope with MS Office 2010 Docs and Spreadsheets with no major issues.

I usee quickoffice works a treat also corvus and newbe5 have created a honeycomb port which is still in progress but something to look towards to if you buy one

Thanks for the answers guys. Im actually in a position to buy one vat free at the moment so with the latest dixons price thats £160 for a 10in tablet. Im kind of finding it hard to tell myself the xoom screen would be worth the extra £300 but you guys have the advent what do you think?
Also, whats the max internal storage i can get 16gb microsd? Will USB thumb drives autmount when inserted?
And can you charge the advent via usb?
(I should say im out of the uk at the moment hence why i cant see the advent but can get vat free - gives with one hand..)
Thanks

I have an old-batch Vega, with a worse screen, and I'm not unhappy with it (it can be testy, but it works). The new batch has better screens, more responsive, so the main qualm against the device is partially deflected. For 160 punds you cannot go wrong: it's a super-budget price for a quite capable tablet. Right now there are new smartphones which are not up to the horsepower of an Advent Vega. And if you overclock it... oh boy. 1,4 Ghz at your service. Believe me, the Advent Vega is a steal.

I am running with a 32GB Micro SDHC which I think is the max it can take. You need to get the system into USB Host mode, which needs some changes either to the stock rom, or use one of the very good alternate roms, if you want to plug a USB Stick onto it, but you shouldn't have the need.
I don't think the Xoom is worth the extra at the moment while I am still assessing whether the tablet is an indispensable device for daily use. I do use the Vega daily though and find the screen fine if a little tight on brightness and viewing angle.
There is an over-clock kernel available here now that also gets the Vega to out-perform the Xoom.

32gb would be perfect - and im pretty much mind made up.
Custom ROM
32GB Micro
Overclock to 1.2 as a starter for 10
Android 3 when the boys get round to finishing it.
Thanks for all of your help / comments

I´m sorry to borrow your topic but I´m also considering buying this device (or POV Mobii since they pretty much share the same hardware) and no doubt that all this replies help make me rest assured that this is the best low budget tablet around, however I just cannot find a way to order this to Portugal.
I tried Amazon (only shows POV Mobii and for 280 pounds (!) which makes me feel like i´m being robbed) Ebay and other known on-line shops to no success.
Can anyone tell me where can I order this device (and identical ones as told before) on-line within EU? The ones I come across with at Ebay are from UK and none of them ship to Portugal, which is a shame.
Although I have the possibility I refuse to pay 500€+ for a device that otherwise would cost half if there was none of this tablet hype thingy messing with the markets (Shame on you Mr. Jobs).
Any help is appreciated guys.
Thank you,
Mix

Hi Badmix.
You can try to order the PoV Mobii Tegra from Amazon.de .. I don't know about the shipping to Portugal, but the Price in DE is 280€. Just try it if the price is ok for you
best regards

£160 !?!?!?!?!?!?!?!
JUST BUY it... just buy it now... don't waste the chance!!!
It's an absolutely steal!!!
32Gb - no problem (I have 16gb and don't use it all)
overclock? - Corvus 1.5Ghz done.
USB drive, mouse n keyboard? - custom kernel (needs reboot) or use the dock station (as I do)

BadMix said:
I´m sorry to borrow your topic but I´m also considering buying this device (or POV Mobii since they pretty much share the same hardware) and no doubt that all this replies help make me rest assured that this is the best low budget tablet around, however I just cannot find a way to order this to Portugal.
I tried Amazon (only shows POV Mobii and for 280 pounds (!) which makes me feel like i´m being robbed) Ebay and other known on-line shops to no success.
Can anyone tell me where can I order this device (and identical ones as told before) on-line within EU? The ones I come across with at Ebay are from UK and none of them ship to Portugal, which is a shame.
Although I have the possibility I refuse to pay 500€+ for a device that otherwise would cost half if there was none of this tablet hype thingy messing with the markets (Shame on you Mr. Jobs).
Any help is appreciated guys.
Thank you,
Mix
Click to expand...
Click to collapse
If you are still unclear, Advent are a firm under the Currys/PCWorld brand and only operate in the UK.
If you can find someone who is willing to buy for you (for a 'fee' maybe), then that is prob the best way to go.
Hope this helps.

Thank you for the helpful replies.
I just ordered from a German shop the POV Mobii Tegra for 236£ (270€) and I am pretty sure that I could not have done a better deal for the amount of money i was willing to spend.
Next step: buying a decent case to give my new investment the biggest life spawn possible.
Cheers guys once again.
Mix

Anyone know where to get this less then £200 in the UK
Sent from my HTC HD2 using XDA Premium App

Ebay have a fair few if you want nearly new.
Other than that dixons group have the monopoly on this item sadly.

Okay thanks, another question that is keeping me from buying this is that I'm wondering whether the Vega has multitouch problems like the desire and nexus one, also has anyone played games like Nova and how does it run and is it playable with the multitouch.

Logseman said:
I have an old-batch Vega, with a worse screen
Click to expand...
Click to collapse
Is there a way to tell whether a Vega is of the old or the new batch with the nicer screen?
Asking because there is a used one that I am considering.
Thank you!

[Q] General Question on Acer Customer Service/Realiability

I am just coming off 2+ weeks of frustration with the Transformer Prime. I was lucky enough to get mine from Amazon so I returned for a full refund. Despite all the frustration, I realized that an android tablet is a handy gadget that I really would like to own. I am beginning the process of researching for my next purchase and now that I have dealt with Asus, I have a better idea of what I need to figure out before I make a purchase. I am looking into Acer and toshiba.
Can anyone who's owned an Acer tablet answer the following:
I have read Acer is coming out with the A700. Anyone have any thoughts on it?
Do Acer products typically have good quality? Do they last?
How is Acer's RMA process? Do they require you to pay for shipping if the problem is due to manufacturer defect?
Is Acer customer service easy to work with?
How frequent does Acer provide firmware updates?

As with all companies, the quality of the support depends entirely on which country you're in, as well as local legal requirements. Some countries have far better consumer protection than others (UK vs US, for example).
Updates are kinda hit and miss, Acer tend to lag behind some other OEM's.
I generally find build quality to be fairly good, certainly had no complaints on my two tabs.

The above post is exactly true in all ways.. Acer support in the us is outsourced. and that STINKS.. COMPUTER COMPANIES CAN LEAR FEW THINGS BY TALKING TO OR FALLOWING HP Support.. i send them a email of my issue. they call me within a few hours with a answer. I Had a issue with this notebook im typing on. It was a problem with compatibility with a win 7 update to usb. CAMERA ISSUE. A Microsoft tech called me on behalf of hp.. two days later they issued a global wide fix. apparently i was the first to have the issue . I was treated like a person with tech experience not like a dumb customer..
I TO LOVE MY A500. THERE UPDATES When we do get them seem to not break things as with other devices. And less over all issues. With that said who knows when or why they send them.. there is no logic to there update system. I Just wish they would give us the choice to unlock this device or not..
sorry for being so long winded

I found my A501 to be a near-perfect piece of hardware... My main criteria were UMTS and USB HID support, fastboot (for easy recovery if bricked) was a secondary criterion. This tab has all of these (I don't know of any others that do). Also, the device's shell is fairly robust (I have it with me at university almost every day)... The main point of criticism about the HW would be the somewhat weak WiFi antenna (though there's a good remedy for that, search the forum).
About the software... Acer tend to take their time to get things right on the first update, which means that they are somewhat slow to release updates. Then again, I'd rather have something that actually works later than something that doesn't work now...
Customer support is fairly expensive via phone (haven't tried the other options), but friendly and competent here in Germany... Way better than some others I had to deal with.

Who is getting the Flame?

I'm wondering how many XDA folks have ordered the new Flame reference phone? I was able to check it a few weeks ago and have to say its an even more polished device then the ZTE Open and Keon. I'm looking forward to getting one soon.

bkerensa said:
I'm wondering how many XDA folks have ordered the new Flame reference phone? I was able to check it a few weeks ago and have to say its an even more polished device then the ZTE Open and Keon. I'm looking forward to getting one soon.
Click to expand...
Click to collapse
If they had a "Flame Mini" with a maximum 3.5" screen and physical shutter button, I'd bite.

The price and specs are to far apart for me to buy, that price I can buy an octa core android phone, $100 max on a dual core even $100 is to much, but willing to let slide. I simply can't justify paying $170 for a dual core when I know for a fact I can get an 8 core for less. I am out on the flame.

I've been thinking about it, especially since my Nexus One is about to bite the metaphorical dust, but I'm not sure. I've grown quite accustomed to Android over the past couple of years, and though I know that rationally, my Nexus 7 can still run ParanoidAndroid to satisfy that part of me, it's quite the jump.
So, possibly. Once my N1 decides it's time to die, anyhow. Should be anytime within the next couple of weeks.

bkerensa said:
I'm wondering how many XDA folks have ordered the new [...] Flame reference phone[/URL]? I was able to check it a few weeks ago and have to say its an even more polished device then the ZTE Open and Keon. I'm looking forward to getting one soon.
Click to expand...
Click to collapse
Hi,
I got my flame last friday. German customs and DHL wanted 52 Euro before they handed the device over to me. So in total I paid now around 170 Euro.
Putting this aside, after 3 days of extensive usage, I can tell following things:
It comes with firefox os 1.3.0.0-prelelease (git commit: 2014-06-16 5c43d012)
Pro:
- Dual Sim capabilities are working nearly perfectly, having my private sim as first one using internet and in/outgoing calls and my buisness sim put into the second slot for receiving calls. Doing a call over the second sim requires to get into settings menu and reassign the outgoing calls to second sim, which is a little inconvenient.
- Hardware seems very well built and due to the weight, the device feels very valueable.
- I like the design
- Firefox OS boots very fast and runs then without any glitches or freezes, it feels responsible like android device with 2.2 ghz processor.
- Applications start instantly, almost no waiting.
- Chatting using various protocols (Whatsapp, jabber, irc) works quite well using apps from marketplace.
- Surfing the web works perfect, especially the scrolling feels so natrual, no noticable delay.
Neutral:
- Battery lasting just about 15-16 hours under normal load (Chatting from time to time, browsing and about 30 minutes of youtube videos), but as I'm usually having a powerpack or usb available wherever I go, this is no real showstopper for me.
Cons:
- The camera. Pictures just look aweful, in case you are not lighten your object with a bulb as powerful as the sun. Pictures with enabled flash are even worse.
- It's hard to search for information, as google always thinks you mean "firefox" instead of "firefox os"
I'll now dig into app development and start "programming" or better scripting some stuff.
kind regards,
--peter;

Mine arrived in Perth, Western Australia on Friday also but I was away at work and so only picked it up on Monday.
Thanks for the brief review, I too like the heft and feel of mine. Not tested the cameras yet ...
The screen cover feels like glass ... I sure hope it is because I haven't been able to find a protective cover for it yet.
I'm trying to "educate" google by attaching FxOS to the word Firefox whenever I search and it seems to help. FxOS by itself doesn't show much (yet!) but the personal "filter bubble" should kick in soon. Some people fear the "Google Filter Bubble" but it is useful in cases like this.
xypiie said:
Hi,
- It's hard to search for information, as google always thinks you mean "firefox" instead of "firefox os"
;
Click to expand...
Click to collapse
---------- Post added at 05:08 AM ---------- Previous post was at 04:32 AM ---------
---------- Post added at 05:14 AM ---------- Previous post was at 05:08 AM ----------
Those who got their Flame this week, did you unpack it carefully enough to keep the Recovery Cable?
Mine was not inside the box but just loose in the bubble wrap bag. No sign yet of the companion "Emergency Download Tool" software. I hope it's not too far away because I'd like to backup the factory rom the try FxOS 2, help with debugging etc. which of course will increase of probability of temporary "brick" creation.
I found wifi certificates for what seems like our phone where it's described as:-
Company TCT Mobile Ltd.
Product Foxfone One
Model Number Flame
Anyone know whether it's a close enough match to another model in the Alcatel One Touch range to buy covers and screen protectors for it?

Actually if you are a developer and want to port your apps to Firefox OS there is a program that lets you get a Flame for free in Mozilla Hacks hacks(dot)mozilla(dot)org/2014/05/build-your-next-app-with-a-flame/
Yet you have to meet some requirements

Instructions for using Emergency download mode, a link to the Thundersoft Emergency Download Tool software, and instructions for updating the rom, all the way to the still unstable version 2.1 nightly builds.
https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/Flame
Excellent support from Mozilla and Thundersoft, this phone could become a classic, if this continues.

Really unprofessional support and a dodgy vibe

I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.

I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.

To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents

I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol

bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.

Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(

I don't see a support thread for 5S here ...only 5G hence my above post

Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.

Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
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Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.

adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
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- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.

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