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Hi,
after having several missed calls going straight to my answering machine on my new HTC Hero. I was getting a bit paranoiac, so I've decided to test in/out calls.
Basically, 90 of my incoming calls were going straight to my answering machine. Out-call were about 30% KO
After several tests, to make sure there was a problem, I've decided to request for support from HTC.
Support told me that I should shut the 3g connection every time I would want to receive a call .
So I tried and Bingo, if 3G is activated, I get 10% of the calls, if I deactivate it 90% success.
So you'll say, I should be happy? Right? Wrong!
The main use of that kind of phone is to have a data integration, otherwise I would have kept my old nokia from 10 years ago..
Here basically, if I follow HTC idea, I should keep the 3g closed, sometime, I should switch it on to get my mails, thanks to the non true push capacities (ok this one is not htc) then wait for the sync, maybe force it , get my mails, and then, shut 3g back and pray that no Über important call would have been done.
Well that plain sucks!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
works fine on mine....i suggest you are on a ****e network, or on only 2G where you are. that's what usually causes this.
I guess they suggested this because it sounds like your network hasn't figured out how to route calls properly on their network when data is active, and they dump it straight to voicemail when there is a data connection active.
not the phone's fault, the phone won't even know that the call has been missed, the network simply does not route the call through and sends it to voicemail instead.
i had this on O2 a while ago. went to t-mobile (who knew how to set up their network properly for data) and never had this issue since when i am on 3G coverage. if i'm on 2G signal and have active data then yes, i miss calls. but that's how 2G networks operate.
it's truly shocking how many networks out there have absolutely no idea how to set up their networks properly for data!
Well I wish it would be that, my signal goes from -63 dbm 25 asu(80% of the time) to -81 dbm 16 asu.
Just after my post, I called one of my friend working in carrier terminal validation.
What he told me was, 2 options:
- Same bug was on the htc cruise, bug got corrected after a fw update.
- Some of my carrier radio are buggy and 3g goes over gsm.(SFR/VOdaphone France)
I bet for the first option since I had the problem in various places since I didn't want to ask support for nothing and get busted for a " feeling and not facts" (did the test in 3 differend location 80 tests in total(I used to be a tester....).
I will update the topic if I get news about it
nmuncer said:
!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
Click to expand...
Click to collapse
You shouldn't accept it - but most people don't have this issue!
It's unlikely to be a "bug" per se, because otherwise it would be endemic behaviour, so it's either:
1. Your physical device (get it changed!)
2. Your network.
In addition, just an FYI in case you've got the new Sprint Hero, but most CDMA networks (including Sprint) do not support simultaneous voice and data. I've no idea what happens in practice on Sprint, but I'd imagine if you were actively using data your voice calls would get diverted to voicemail unless Sprint automatically suspends data when a voice call is pending.
Regards,
Dave
You're on SFR?
OUCH!!!!
Sounds like you have a nice strong signal, but is it 2G or 3G? (do you see a G, E 3G or H at the top of the screen?
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
And yes, there were a few issues with the P3300 and the cruise, but they were mainly on Bouygues, not so much on SFR.
There's nothing known of on the hero, and as SFR sell the Magic, i would have thought they would have ironed out any issues already...
Hi,
I'm mostly in HSDPA or 3G.
I still have contacts with people at SFR (used to work there till recently) they might share a bit of info.
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
rhedgehog said:
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
...
Click to expand...
Click to collapse
Regarding this and your suggestion that 2g and data will result in missed calls, Can you suggest how to avoid this happening? I live and work in the country and only have 2g, so have found quite often people have mentioned my phone not even ringing- straight to answer phone. This explains it.
Nice to know, but annoying if I can't solve it- I run a business and my phone is very important.
Cheers,
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
i have sprint as well and when someone calls you when youre running hybrid, you should not miss calls. you will get disconnected from the internet when someone is calling though
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
Hi, I'm on hybrid
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
If you use AnyCut, you can create a short cut by selecting:
New Shortcut->Activity->Phone info
This will create a shortcut on your homescreen which beings up a hidden "engineering" screen on which you'll find an drop down for "Set preferred network type" where you can select WCDMA only.
Regards,
Dave
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
rhedgehog said:
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
Click to expand...
Click to collapse
holy monkey! im going to try this!!! do i have to di it everytime i turn the phone of or is it permanent?
orouborus said:
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
Click to expand...
Click to collapse
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
tsekh501 said:
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
Click to expand...
Click to collapse
true true. i usually charge my phone everynight though. problem that i have with 2g is that i cant send and recieve mms and yeah data connection is slow. in our place 3g signal is ok. i also lock my topaz for wcdma only. but it is ok that it switches to 2g in low signal areas.
Thanks!
You actually use mms?
Wow, they do exist.
barryallott said:
You actually use mms?
Wow, they do exist.
Click to expand...
Click to collapse
yeah... mms is great. i use it to send items that i wish to purchase etc.
What NOM1 Networks are there in the UK? I only get 2g in my area (booo) and could do with an operator that works right. T-Mobile forums suggest they still have an issue
Hi
I've checked it with Hero running in PlusGSM in Poland.
Regardless if I select 2G/3G or even "WCDMA preffered/GSM Only/WCDMA only" setting the phone is not available for incoming voice calls during data transfer. Every time when I start internet connection (example: SSH session) I'm not available for incoming calls. At this site I do have both strong 2G and strong 3G networks.
I would like to mention that a few days ago I've swapped Samsung SGH-i600 (WinMo 6.0) for HTC Hero - so I'm using the same SIM card in the same network and the same place. SHG-I600 was able to perform both data transfer (on 2G) and voice (on 3G) on the same time. HTC Hero is not...
I wonder if this is 'feature by design' or a bug in software?
Hi All,
first off, thank you all for this amazing collection of information on this device and the rest of the android world. I have been a reader since I got my first MT3G in April of '10.
quick question. I noticed that every so often my phone (MT4G) loses its service connection. (little x over the bars in the notification panel) when this happens, I cannot call, text or access the internet. it usually cycles back on after a couple minutes. the fact that it comes back and it has happened both at work and at home makes me think its my phone's radio and not a tower issue.
stock rom
I do have the network mode set to WCDMA only.
anyone else have this issue? any thoughts or suggestions?
I've only seen this in an area that had no t mobile coverage. I assume this meant it was on an at&t tower for emergency calls only.
Could also be a sim issue but I'm not suggesting anything specific.
Does this happen with umts enabled?
Sent from my HTC Glacier using XDA App
hhmm.. the sim is pretty new, i think i converted from my old voicestream card to a new tmo card when i got the mt3g last year...
honestly, i don't think i had this issue when it was set to gsm/wcdma auto.
I guess i'll try turning the network setting back to that and see if the problem persists.
Thanks!
bgkk said:
Hi All,
first off, thank you all for this amazing collection of information on this device and the rest of the android world. I have been a reader since I got my first MT3G in April of '10.
quick question. I noticed that every so often my phone (MT4G) loses its service connection. (little x over the bars in the notification panel) when this happens, I cannot call, text or access the internet. it usually cycles back on after a couple minutes. the fact that it comes back and it has happened both at work and at home makes me think its my phone's radio and not a tower issue.
stock rom
I do have the network mode set to WCDMA only.
anyone else have this issue? any thoughts or suggestions?
Click to expand...
Click to collapse
When you have it set "wcdma only" its only going to connect to 3g/4g. T- mobile's 3g is very spotty so it going to drop signal every now and then. If you switch it to "gsm or wcdma" it will pick up "edge" also so you won't lose signal. If I'm wrong, someone correct me.
Sent from my HTC Glacier using XDA App
Downgraded to calkulins v1.7 since i was having issues with 1.8 and now i am not getting evdo connectivity at all. My phone only connects to 1x. Ive tried restoring my settings when i do ##3282# edit data profile and evdo. Im not sure what else to do. Ive flashed 3 different roms and nothing helped. What else can i do?
Sent from my PC36100 using XDA App
Go to settings, wireless & networks, mobile networks, mode of operation, and chose evdo only. This fixed my problem, hopefully it will help you.
I have no option to select mode of operation. I am unrooted now and back on bone stock ROM and still have this issue so I am not sure what is wrong. I am currently chatting with sprint to reset anything on their end. However, it still only connects to 1XRTT
try flashing 1.8 back and change the operation mode to hybrid. double check with ##3282# to also make sure the evdo setting is on automatic.
Sent from my PC36100 using Tapatalk
i just fixed this problem myself. go back to calkulin's evio 1.8, and change setting to hybrid. to see if it works, type ##3282# into dialer and choose view mode. go to evdo settings, and make sure its set on automatic. if not, then:
retrieve your msl (free app in market msl reader) and type the same code in, but choose edit mode. type in your msl, and go to evdo settings, and change to auto.
Ahhhh! I don't have this option :/
gohantrunks28 said:
Go to settings, wireless & networks, mobile networks, mode of operation, and chose evdo only. This fixed my problem, hopefully it will help you.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
flash back to calkulin's evio 1.8
Changing to EVDO only helps with 1X, but I found out that the setting to EVDO only will not allow incoming text or calls. I had to put it back to Automatic.
I've tried everything everyone has posted so far. Changing to EVDO only and automatic and all that stuff. I took it into the Sprint store today and they tried telling me it was on 3G since the icon was showing that. I told them the evo icon never changes to 1x even when connected to 1x. She still didn't believe me. So I downloaded a few apps that showed my phone only connected to 1x and she downloaded the same app and it showed hers connected to EVDO. She said she couldn't trust the app and then she compared my phone internet load times to hers and mine was actually faster so she still wasn't convinced. I explained that the 3G is on a higher frequency than 1x and being indoors she may have a poor signal compared to mine. Also I told her that everyone in our area is probably connected to EVDO, thus slowing it down, versus just me on 1x, so I had better speeds. She said that is very true, so she ordered me a new Evo that should be here in a few days.
Sportsplayer612 said:
I've tried everything everyone has posted so far. Changing to EVDO only and automatic and all that stuff. I took it into the Sprint store today and they tried telling me it was on 3G since the icon was showing that. I told them the evo icon never changes to 1x even when connected to 1x. She still didn't believe me. So I downloaded a few apps that showed my phone only connected to 1x and she downloaded the same app and it showed hers connected to EVDO. She said she couldn't trust the app and then she compared my phone internet load times to hers and mine was actually faster so she still wasn't convinced. I explained that the 3G is on a higher frequency than 1x and being indoors she may have a poor signal compared to mine. Also I told her that everyone in our area is probably connected to EVDO, thus slowing it down, versus just me on 1x, so I had better speeds. She said that is very true, so she ordered me a new Evo that should be here in a few days.
Click to expand...
Click to collapse
THIS WILL GET YOU 3G
but you will be constantly roaming
try it out and let me know if it works for you.
##775#
search for 00001.prl and change it.
commit changes and it will restart
give it about 10 mins to get connected right and do a speed test.
i was getting only 15-20 kbps using the latest sprint prl.
i changed to this modified prl and im getting 1700-2200 kbps
i think sprints prl's are messed up..
What test can o perform to prove that its versions network I am using after this hack? An iplookup says I'm still connected to sprint.
dtr145r said:
THIS WILL GET YOU 3G
but you will be constantly roaming
try it out and let me know if it works for you.
##775#
search for 00001.prl and change it.
commit changes and it will restart
give it about 10 mins to get connected right and do a speed test.
i was getting only 15-20 kbps using the latest sprint prl.
i changed to this modified prl and im getting 1700-2200 kbps
i think sprints prl's are messed up..
Click to expand...
Click to collapse
Sent from an EVOlution
Bump
Sent from an EVOlution
I'm having the exact same problems. Tried damn near everything at this point. No luck. If you find a solution, please post it.
Hey all yes I am a newbie, but I have been using roms for a quite a while I love the customization of the HD2, we are switching services in a couple weeks to either Verizon or US Cellular but this issue is bugging me like crazy, I used to be able to use my phone in the parking lot at my job, we arent allowed to leave on break, used to get 2-3 bars and an Edge signal, in a place Tmobile says I should have great coverage over the last couple days I have gotten no signal what so ever in the same place I used to use my phone every single day for about a year. I sit there for my whole break trying to talk to my wife while refreshing networks, auto selecting it or manually gives me 4 full bars and an edge signal then it all goes away. I guess why I am posting it to see if anyone has suggestions to what I can do to fix it. The phone works fine at home and on the road just not near work anymore. I have always used different roms, and never had the issue at all, always full task 29 wipes, my current build is
CyanogenMod Version PARANOIDDROID
Kernel 2.6.32-ics_tytung_HWA_r2.4_uniMAC [email protected] #272
Baseband 15.42.50.11U_2.15.50.14
Any suggestions are appreciated! Thank you again! Jake
I well ask a obvious question, have you checked your APN's. I knowyou are getting a data signal but maybe one of the APNsettings need to be changed.
Also do you have you checked in Settings/Mobile network/Network mode. See if you have WCDMA only, GSM only, or WCDMA/GSM auto.
T-Macgnolia said:
I well ask a obvious question, have you checked your APN's. I knowyou are getting a data signal but maybe one of the APNsettings need to be changed.
Also do you have you checked in Settings/Mobile network/Network mode. See if you have WCDMA only, GSM only, or WCDMA/GSM auto.
Click to expand...
Click to collapse
Thanks for the response, my only APN is epc.tmobile.com and I cannot locate the network mode... No network mode setting that I can find.
Edit:: Found it its set to WCDMA Preferred is that what it should be?
hendojake said:
Thanks for the response, my only APN is epc.tmobile.com and I cannot locate the network mode... No network mode setting that I can find.
Edit:: Found it its set to WCDMA Preferred is that what it should be?
Click to expand...
Click to collapse
Try WCDMA/GSM auto that way your device can switch back and forth as needed between WCDMA or GSM as it needs to.
I'm having some problems with my G2 - I don't have good 3G coverage especially inside and my phone keeps dropping calls when on 3G. It seems the software doesn't reconnect that fast and doesn't switch to 2G when the 3G signal is too low. Is there any way to change the preferred network and stop the device being so agressive at keeping 3G connection?
Settings/networks/tethering & networks/mobile networks/network mode/GSM only.
I already know that. It is the most unhelpful advice to give. I have to constantly go into settings and change that? No way. It isn't in the notification toggles which is really odd. Any idea how to add it? I feel my G2 has some radio issues.
Sent from my LG-D802 using Tapatalk
axlastro said:
I already know that. It is the most unhelpful advice to give. I have to constantly go into settings and change that? No way. It isn't in the notification toggles which is really odd. Any idea how to add it? I feel my G2 has some radio issues.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Well if you're going to be like that then there's no wonder why there aren't a stream of responses on here with people trying to help you out.
Just remember, you're the one with the problem, so you may want to be a little nicer to those that try to give you help.
I'm sorry about that, but there wasn't a stream of responses in the first place. He was just stating the obvious, and the obvious is that the G2 doesn,t have a shortcut to switch between 2g and 3g. I'm just trying to figure out a way to do that, but all the apps that claim to do that and they are too many of them, just don't work. I'm thankful for any help, don't get me wrong.
Sent from my LG-D802 using Tapatalk
axlastro said:
I'm sorry about that, but there wasn't a stream of responses in the first place. He was just stating the obvious, and the obvious is that the G2 doesn,t have a shortcut to switch between 2g and 3g. I'm just trying to figure out a way to do that, but all the apps that claim to do that and they are too many of them, just don't work. I'm thankful for any help, don't get me wrong.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
There isn't a solution as simple as hitting a switch, but you can try the following:
Go into your Dialer and tap in *#*#4636#*#*
This will take you into the Testing Menu
Select 'Phone Information'
Then about half way down you will have a drop down where you can "Set preferred network type:"
This will allow you to choose whether to use 2G or 3G, but more important to your case you can choose how it will react if signal strength is low.
You probably want to select something like "GSM auto (PRL)"
Bare in mind though that this option will reset itself back to original setting each time you reboot the device.
Now I don't know if this will solve your problem, but it is worth testing out.
Here's a list detailing the main available options:
WCDMA preferred - The GSM phone is capable of using both 2G and 3G data communication and when signal strength is low 3G is favored more.
GSM only - The GSM phone is capable of using only 2G data communication. When the 2G signal is too low you get nothing at all.
WCDMA only - The GSM phone is capable of using only 3G data communication. When the 3G signal is too low you get nothing at all.
GSM auto (PRL) - The GSM phone is capable of using both 2G and 3G data communication and when signal strength is low 2G is favored more.
CDMA auto (PRL) - The CDMA phone is capable of using both 2G and 3G data communication and when signal strength is low 2G is favored more.
CDMA only - The CDMA phone is capable of using only 2G data communication. When the 2G signal is too low you get nothing at all.
EvDo only - The CDMA phone is capable of using only 3G data communication. When the 3G signal is too low you get nothing at all.
GSM/CDMA auto (PRL) - Some phones are equipped with both GSM and CDMA capabilities. This setting appears to just have the phone attempt to stay connected to the data communication type that works the best.
Unknown - If none of the above fit or the phone is acting weird as far as connecting to the carrier, you will see your preferred network type is set to this
Wnderful setting.. amazing speed... performance of handset increased like rocket..
Thanks a lot...
Hi,
After dialing *#*#4636#*#*, it shows up the menu.
But i am not able to select Phone Information option. It says "This application does not work on this device".
Phone info: LG G2 D802 - Rooted - PowerG2 2.1 ROM.
I face frequent network signal drop, I tried CloudyG2 ROM also.
Thanks !